guest service manager

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Guest Service Manager to join our team. The ideal candidate will possess exceptional interpersonal skills and a passion for delivering outstanding guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. This position requires a proactive approach to guest services, with a focus on hospitality and leadership.Responsibilities<ul><li>Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.</li><li>Assist guests with check-in and check-out procedures efficiently and courteously.</li><li>Address guest inquiries and resolve any issues or complaints promptly, ensuring satisfaction.</li><li>Maintain knowledge of hotel services, local attractions, and amenities to provide accurate information to guests.</li><li>Collaborate with other departments to ensure seamless service delivery.</li><li>Supervise front desk operations when necessary, ensuring adherence to hotel policies and procedures.</li><li>Maintain accurate records of guest interactions and transactions in the hotel management system.</li><li>Promote hotel services and upsell additional offerings to enhance the guest experience.</li></ul>Experience<ul><li>Previous experience in guest services or hospitality is preferred, particularly within a hotel environment.</li><li>Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.</li><li>Supervising experience is an asset, showcasing leadership capabilities in managing front desk operations.</li><li>Familiarity with human resources practices can be beneficial for team collaboration and support.</li><li>Strong communication skills are essential for effective interaction with guests and team members alike. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!</li></ul>Job Type: Full-timePay: BD400.000 - BD450.000 per month

Guest Relations Manager

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose:
 
 
 
 As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise daily hotel operations and coordinate between departments
 </li>
 <li>
 Act as the Manager on Duty, responding to guest concerns and emergencies
 </li>
 <li>
 Ensure exceptional guest service is consistently delivered
 </li>
 <li>
 Support front office, concierge, housekeeping, and F&amp;B teams as needed
 </li>
 <li>
 Maintain a visible presence in the lobby and guest areas
 </li>
 <li>
 Handle VIP arrivals and special requests with discretion and professionalism
 </li>
 <li>
 Ensure compliance with brand standards, health &amp; safety regulations, and service protocols
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies:
 
 
 
 <ul>
 <li>
 Previous experience in a similar role within a 4- or 5-star luxury hotel
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Calm under pressure with strong problem-solving abilities
 </li>
 <li>
 A genuine passion for guest service and a proactive approach
 </li>
 <li>
 Knowledge of hotel software systems (e.g., Opera, PMS)
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic place to be and work
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Duty Manager!
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Duty Manager

OUR HABITAS

<div>Company Description 
OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience. 
Job Description 
The Night Manager is responsible for overseeing the smooth operation of the resort during night hours, ensuring the highest levels of guest satisfaction, safety, and service. This role acts as the senior manager on duty during the night shift, representing the management team and ensuring all departments function seamlessly in line with Habitas standards. 
Key Responsibilities<div>
Guest Experience &amp; Service 
<ul><li>Act as the primary point of contact for all guest inquiries, requests, and complaints during the night shift.</li><li>Ensure a warm, professional, and personalized service experience for all guests, in line with Habitas culture and brand standards.</li><li>Handle VIP arrivals, late check-ins, and early departures with attention to detail.</li><li>Manage unexpected situations or guest emergencies with empathy, professionalism, and efficiency.</li></ul></div><div>
Operations Management 
<ul><li>Oversee the smooth functioning of the Front Office and other operational departments during the night shift.</li><li>Conduct nightly property rounds to ensure guest areas, villas, and public spaces are secure, clean, and well-maintained.</li><li>Supervise and support the night team (Front Desk, Security, Logistics, Guest Service).</li><li>Coordinate with Housekeeping, Engineering, and Security for urgent issues or service recovery.</li><li>Review upcoming arrivals for the next day, ensuring preparations are completed, and update the in-house guest sheet accordingly.</li><li>Ensure compliance with grooming, uniform, and guest interaction standards across night teams.</li></ul></div><div>
Financial &amp; Administrative Duties 
<ul><li>Monitor and verify all financial transactions during the night, including cash handling, credit card settlements, and billing accuracy.</li><li>Conduct the night audit, ensuring daily revenues and reports are accurate and submitted on time.</li><li>Prepare handover reports for the morning management team.</li><li>Monitor occupancy, room allocation, and forecast reports.</li></ul></div> 
Qualifications<div> 
Minimum 3&ndash;5 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels, with at least 1&ndash;2 years in a supervisory/managerial role. 
<ul><li>Strong knowledge of front office systems, PMS, and night audit procedures.</li><li>Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.</li><li>Flexible, detail-oriented, and committed to delivering exceptional guest experiences.</li><li>Fluency in English is required; Arabic and other languages are an advantage.</li></ul></div> 
Additional Information<ul><li> 
Attention to detail and accuracy.</li><li>
Leadership and team supervision.</li><li>
Time management and ability to meet deadlines.</li><li>
Ethical decision-making and integrity.</li><li>
Adaptability in a dynamic, multicultural environment.</li></ul><div>
Warm, approachable, and confident personality. 
<ul><li>Strong problem-solving skills and guest-oriented mindset.</li><li>Ability to work independently and represent resort management at night.</li><li>High level of integrity and professionalism.</li></ul></div><div> 
Safety &amp; Security 
<ul><li>Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.</li><li>Ensure all night staff follow health, safety, and security protocols.</li><li>Report incidents and take immediate corrective actions as necessary.</li></ul></div></div>

Night Manager

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.<ul><li>
Our Guest Relations Manager love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out, or serving cocktails in the bar. It&rsquo;s the variety of everything in-between and being an all-rounder</li><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department</li><li>
Builds and maintains effective working relationships with all key stakeholders.</li><li>
Delivers an effective planned guest engagement programmed.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Guest Relations Manager (Saudis Only)

XIDA Hotel Management L.L.C.

<ul><li>Provide efficient, friendly and professional service to all guests.</li><li>Delivering the best Guest Experience.</li><li>Ensure repeat guests and other VIPs receive special attention and recognition.</li><li>Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met.</li><li>Know system recovery procedures.</li><li>Maintain inter-departmental relationships to ensure seamless guest service.</li><li>Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier&rsquo;s desk and, on a random basis, VIP rooms prior to arrival.</li><li>Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movement.</li><li>Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, and appearance.</li></ul>Qualifications:<ul><li>At least 2 years of experience in Duty Manager experience in the hospitality industry.</li><li>Knowledge of Opera System preferred.</li><li>Ability to manage a multi-cultural workforce.</li><li>Excellent leadership &amp; communication skills.</li><li>Flexible management style to meet the challenges of a changing work environment.</li><li>Good knowledge of the entire Front Office Operations.</li></ul>Job Types: Full-time, PermanentPay: Up to AED4,000.00 per monthLanguage:<ul><li>Chinese (Required)</li></ul>

Front Office Duty Manager

Beach Walk Boutique Hotel

ACCOUNTABILITIESEnsure that the group standards are understood and upheld by all Front office team members under the guidance of the Front Office Manager.Maintaining and developing agreed operating procedures involved in the Front Office under the guidance of the Front Office Manager.Also ensuring that all team members adhere to the correct procedures as laid down in the operating manuals.Ensure the overall efficient performance of the Front office department under the guidance of the Front Office Manager.ESSENTIAL DUTIES AND RESPONSIBILITIESTo ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.To be responsible for the maximization of room sales and revenue for the hotel.Works under the guidance of the Front Office Manager.To ensure a consistently high standard of presentation is maintained for both the department and its personnel.Ensures Sales attitude is adaptable at all times and maintains an awareness of all sales opportunities within the hotel.To ensure a high level of guest service is consistently maintained.To ensure high level of product knowledge of the hotel and local area.To ensure our guests receive a fast, efficient check-in and checkout process.To maintain and update guest history and marketing data base as laid down in the front office procedures.To ensure an effective system of room allocation as per guests&rsquo; bookings, requests and availability under the guidance of the Front Office Manager.To ensure that all guests&rsquo; complaints and queries are handled with the utmost discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required under the guidance of the Front Office Manager.To be aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. Meet VIP guests upon arrival and escorts them to the rooms whenever required under the guidance of the Front Office Manager.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.To ensure that telephones are answered quickly and efficiently, following company standards.To ensure that all hotel literature is kept updated and available through the Front Office department to maximize sales opportunities in line with the current policies &amp; procedures.To report any non-compliances or unusual/suspicious activities to the concerned departments.Ensures concerned supervisors are kept full aware of any relevant feedback from either customers or other departments.Ensures all duty shift procedure checklists are continuously monitored and all tasks completed by the end of the shift.Assists in all Rooms &amp; Guest Services functions when needed under the guidance of the Front Office Manager.In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses under the guidance of the Front Office Manager.To review in conjunction with the respective Department Heads, the current business practices for front office, and identify critical re-enforcement and improvement areas to the hotel under the guidance of the Front Office Manager.To audit the overall service delivery and the selling / Up selling skills of the Front office team, and to devise training plans aimed at ensuring optimal functioning of the department under the guidance of the Front Office Manager.To understand and be able to support the technical aspects of WinCLOUD at the hotel, as related to data flows in the systems.Attends Management meetings and daily briefings as per the instruction from the Front Office Manager or higher management.Ensures all Front Office colleagues with cash handling responsibilities strictly adhere to all hotel and company policies and procedures in this regard under the guidance of the Front Office Manager.Supervise / Train team members to assist guests, deliver service and establishes comprehensive training programmes for the department.Mentor team members, give feedback on their performance and lead by exampleManage team members ideally during working hours and assist when necessary under the guidance of the Front Office Manager.Adheres to all HR and Hotel policies and proceduresActively participates in energy saving and recycling initiatives under the guidance of the Front Office ManagerJob Type: Full-time

GSE - Guest Service Executive

Search 10000+ Guest service manager jobs near you this September. New roles added regularly across leading industries. Apply today.