guest service manager

Stonebridge Companies

<div><div>City, State:</div>
Greenwood Village, Colorado<div></div><div><br>
The purpose of a GUEST SERVICES MANAGER is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.</div><div></div><div>
Salary Position: 60,000</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><div></div><ul><li>
Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</li><li>
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</li><li>
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</li><li>
Effectively trains guest service agents on proper front desk procedures.</li><li>
Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</li><li>
May prepare weekly schedules for front office staff.</li><li>
Address performance deficiencies of front office staff through coaching and disciplinary actions.</li><li>
Complete performance evaluations for front office staff timely.</li><li>
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</li><li>
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</li><li>
Required reports are timely and of a quality that can be shared with corporate.</li><li>
Rates are accurate and monitored daily.</li><li>
Is proficient at managing inventory in the property management system.</li><li>
Frequently meets with and reviews work generated by the night auditor.</li><li>
Maintains regular attendance and is consistently on time.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.</div><div></div><div>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.</div><div></div><div>
Associate demonstrates ORGANIZATIONAL SUPPORT</div><ul><li>
Observes and adheres to safety and security procedures, promoting a safe work environment.</li><li>
Ensures new hires complete new hire orientation.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Seeks out new assignments and assumes additional duties when necessary.</li></ul><ul><li>
Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.</li></ul><div></div><div>
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY</div><ul><li>
Can be relied upon regarding task completion and follow up.</li><li>
Ensures work responsibilities are covered when absent.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes ownership of all work performed and communicated.</li></ul><ul><li>
Completes tasks on time or notifies appropriate person with an alternate plan.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.</li><li>
Assists department in exceeding productivity standards.</li></ul><div></div><div>
Associate demonstrates effective PROBLEM SOLVING</div><ul><li>
Identifies and resolves problems in a timely manner, using intuition and experience to complement data.</li><li>
Gathers and analyzes information skillfully.</li></ul><div></div><div>
Associate demonstrates WORKPLACE RESPECT to all associates</div><ul><li>
Demonstrates knowledge of EEO policy and promotes a harassment-free environment.</li><li>
Shows respect and sensitivity for cultural differences.</li><li>
Able to build morale and group commitments to achieve goals and objectives.</li></ul><div></div><div>
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION</div><ul><li>
Practices attentive and active listening with all employees.</li><li>
Listens without interruption and gets clarification.</li><li>
Actively participates in meetings, contributing ideas to improve the company.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Solicits customer feedback to improve service.</li></ul><ul><li>
Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.</li></ul><div></div><div>
Associate demonstrates effective FINANCIAL MANAGEMENT skills</div><ul><li>
Monitors and controls labor costs.</li><li>
Seeks approval for overtime, if required.</li></ul><div></div><div>
Associate effectively MANAGES PEOPLE</div><ul><li>
Provides regular performance feedback and proactively addresses performance concerns of staff.</li></ul><ul><li>
Develops staff so that successful customer service scores are achieved.</li></ul><div></div><div>
EDUCATION AND EXPERIENCE REQUIREMENTS:</div><ul><li>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</li></ul><div></div><div>
QUALIFICATIONS</div><ul><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Ability to write routine reports and correspondence.</li><li>
Ability to speak effectively before groups of customers or employees of organization</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.</li><li>
Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES</div><ul><li>
Position has supervisory responsibilities of front office staff.</li></ul><div></div><div>
WORK ENVIRONMENT</div><div>
The work environment normally entails the following:</div><ul><li>
Indoor work environment</li><li>
Minimal to moderate noise levels consistent with hotel environment</li></ul><div></div><div>
PHYSICAL DEMANDS:</div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li>
Stand more than 2/3 of the time</li><li>
Walk less than 1/3 of the time</li><li>
Sit less than 1/3 of the time</li><li>
Lift up to 15 lbs less than 1/3 of the time.</li><li>
Push / pull up to 15 pounds.</li></ul><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-11-19<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Service Manager

Hilton

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.</p><b><br>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field.</li><li>Previous experience as an Guest Service Centre Supervisor in Front Office.</li><li>Excellent oral communication skills.</li><li>Experience with Front Office systems.</li><li>Fluent in English, both written and spoken.</li></ul></div>

Guest Service Centre Manager

Senior Guest Service Centre Manager

IHCL

<p></p><div><div><div><div><div>9 Nov 2025
</div></div></div></div><div><div><div><div><b>Business Unit: </b>Taj Deccan, Hyderabad
</div></div></div></div><div><div><div><div><b>Department: </b>Front Office
</div></div></div></div><div><div><div><div><b>Description:
</b><div><div><div><div>About IHCL</div>
</div><div><div>
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.</div></div></div><div><div><div>
Careers at IHCL</div>
</div><div><div>
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.</div></div></div><div><div><div>
Job Objective</div>
</div><div><div>
To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards..</div>
</div></div><div><div><div>
Essential Job Tasks</div>
</div></div><div></div><div><div><div>Areas of Responsibility</div>
</div><div><div><b>
Financials</b></div>
<ul><li>Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.</li></ul>
<ul><li>Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.</li></ul>
<ul><li>Focuses on generating incremental revenue through Early Check-in and Late Check-outs.</li></ul>
<ul><li>Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.</li></ul>
<div>*Monitors the business of competition hotels in terms of new accounts and rates. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Escalate to the room&rsquo;s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms&rsquo; availability. Leverage upselling opportunities to the guest to maximize revenues.</div><br>
<div><br>
<b>Process</b></div>
<ul><li>Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators.</li></ul>
<ul><li>Escalate to the room&rsquo;s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms&rsquo; availability. Leverage upselling opportunities to the guest to maximize revenues.</li></ul>
<ul><li>Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done.</li></ul>
<ul><li>Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues.</li></ul>
<ul><li>Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management.</li></ul>
<ul><li>Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest.</li></ul>
<ul><li>Ensure proper shift closures with adherence to statutory and TPAM guildlines.</li></ul>
<ul><li>In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.</li></ul><br>
<div><br>
<b>Customer</b></div>
<ul><li>Actively seeks information to understand and address guests' needs.</li></ul>
<ul><li>Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul><br>
<div><br>
<b>People</b></div>
<ul><li>Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager.</li></ul>
<ul><li>Assists in the learning and development of the team.</li></ul>
<ul><li>Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team.</li></ul><br>
<div></div>
</div></div><div><div><div>
Required Qualifications</div>
</div><div><div>
Degree in Hospitality Management.</div>
</div></div><div><div><div>
Work Experience</div>
</div><div><div>
At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level.</div>
</div></div><div><div><div>
Languages Needed in Position</div>
</div></div><div></div><div><div><div>Key Interfaces- External</div>
</div></div><div></div><div><div><div>Key Interfaces- Internal</div>
</div></div><div></div><div><div><div>Behavioural Competencies</div>
</div><div><div>Process Excellence</div><div>
Result Orientation</div><div>
Collaborative Engagement</div><div>
Change Championship</div><div>
Growth Mindset</div><div>
Guest Centricity</div><div>
Personal Effectiveness</div></div></div><div><div><div>
Equal Opportunities Employment at IHCL</div>
</div><div><div>
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.</div></div></div></div></div></div></div></div></div><p></p>

Front Office Executive

Kimpton

<div><p><b>Day to day:</b></p>
<p>
People
</p><ul><li>Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
</li><li>Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
</li><li>Ensure your team are properly trained on systems, security, service and quality standards</li>
</ul>
<p>Guest Experience</p>
<ul>
<li>Ensure your front office team delivers a great service, professional attention and personal recognition
</li><li>Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
</li><li>Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
</li></ul><p>Financial</p>
<ul>
<li>Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
</li><li>Oversee night audit function and preparation of daily financial reports
</li><li>Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
</li></ul><p>Responsible Business</p>
<ul>
<li>Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
</li><li>Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
</li><li>Perform other duties as assigned. May also serve as manager on duty</li>
</ul>
<p>Accountability
</p><p>This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
</p><p></p><p><b>What we need from you?</b></p>
<ul>
<li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience</li>
<li>Must speak fluent English
</li><li>Other languages preferred</li>
</ul>
<p></p><p><b>What do I deliver this?</b></p>
<p><b>
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG</b><b>&reg;</b><b> hotels.</b></p>
<p>
Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.</p>
<ul><li><b>True Attitude: </b>being caring, wanting to make a positive difference, and building genuine connections with guests</li></ul>
<ul><li><b>True Confidence</b>: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay</li></ul>
<ul><li><b>True Listening</b>: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs</li></ul>
<ul><li><b>True Responsiveness</b>: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>
<p>
There&rsquo;s so much more to the job than we can capture here. It&rsquo;s simply about creating great experiences, doing the right thing and understanding people.</p>
<p>
</p><p></p><p><b>What we offer</b></p>
<p>
We&rsquo;ll reward all your hard work with a competitive salary and benefits.</p>
<p>
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p>
<p>
</p><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Manager

The Park at 14th

<div><p><b>About The Park at 14th</b></p>
<p>The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.</p>
<p><b>Job Summary</b></p>
<p></p><p>The Park at 14th is seeking an experienced and professional Ma&icirc;tre d' to join our team and ensure that our guests receive an exceptional dining experience. The Ma&icirc;tre d' will be responsible for managing reservations, greeting guests, seating guests, and overseeing the dining room to ensure that service runs smoothly and efficiently.</p>
<p></p><p><b>Key Responsibilities and Duties</b></p>
<p><b>Guest Service:</b></p>
<ul><li>Greet guests warmly and professionally, ensuring they feel valued and appreciated.</li><li>
Manage and coordinate reservations to maximize table turnover while honoring guest preferences.</li><li>
Seat guests promptly, considering special requests and party sizes.</li><li>
Address and resolve guest inquiries, concerns, and complaints in a professional and courteous manner.</li></ul>
<p><b>Operational Leadership:</b></p>
<ul><li>Oversee the dining room to ensure smooth service and a positive guest experience.</li><li>
Maintain a clean, organized entrance and dining area, ensuring tables are set correctly.</li><li>
Monitor and adjust the dining flow to prevent bottlenecks and ensure guests are seated efficiently.</li></ul>
<p><b>Team Management:</b></p>
<ul><li>Lead, train, and supervise the host/hostess team, fostering a culture of excellence in customer service.</li><li>
Collaborate with servers, bartenders, and kitchen staff to ensure seamless operations.</li><li>
Motivate and support the team to deliver exceptional service consistently.</li></ul>
<p><b>Professional Excellence:</b></p>
<ul><li>Stay informed about industry trends to maintain innovative and exceptional service standards.</li><li>
Use reservation and guest management systems effectively to track guest preferences and manage operations.</li><li>
Demonstrate impeccable presentation, professionalism, and a passion for hospitality.</li></ul>
<p><b>Qualifications</b></p>
<ul><li>Strong communication and interpersonal skills to create a welcoming and positive environment.</li><li>
Excellent organizational skills, capable of managing reservations and seating in a fast-paced setting.</li><li>
Proven leadership experience in a restaurant or hospitality environment.</li><li>
Proficiency with reservation management systems (e.g., OpenTable) and basic computer applications.</li><li>
Flexible availability, including evenings, weekends, and holidays.</li><li>
Ability to commute or relocate to Washington, DC 20005 reliably.</li></ul>
<p><b>Compensation and Benefits</b></p>
<ul><li><b>Pay:</b> $18.00 - $40.00 per hour (based on experience).</li></ul>
<p><b>Work Environment</b></p>
<ul><li>Physical setting: Bar and casual dining restaurant.</li></ul>
<ul><li><b>Availability:</b> Flexibility to work a variety of shifts, including evenings, weekends, and holidays.<ul><li><b>
Operating Hours (Excluding Special Events)</b><br>
<b>Friday:</b> 5 PM&ndash;3 AM<br>
<b>Saturday:</b> 11 AM&ndash;3 AM<br>
<b>Sunday:</b> 11 AM&ndash;7 PM<br>
<b>Monday:</b> Closed<br>
<b>Tuesday:</b> Closed<br>
<b>Wednesday:</b> Closed<br>
<b>Thursday:</b> 5 PM&ndash;2 AM</li></ul></li></ul></div>

Lead Host / Maitre d'

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