guest service manager

Curio - A Collection by Hilton

<div>What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC &amp; franchise operating procedures for all hotels.</li><li>
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.</li><li>
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.</li><li>
Develops and maintains guest information files regarding the property, community and surrounding attractions.</li><li>
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.</li><li>
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.</li><li>
Sends out letters of confirmation or returns checks when registration cannot be accepted.</li><li>
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.</li><li>
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.</li><li>
Patrols public rooms, investigates disturbances, and resolves conflicts.</li><li>
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.</li><li>
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.</li><li>
Train, oversee, and cover Van Driver and Housemen positions when necessary</li></ul> 
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Curio by Hilton
 
Address: 203 S 18th St Omaha, NE - 68102
 
Property Description: 348 Peregrine Curio by Hilton
 
Property Number: 348</div>

Hotel Guest Service Manager

Hilton

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 
 
 
 What will I be doing?
 
 
 
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
 </li>
 <li>
 Ensuring all departments are kept informed of guest needs and feedback
 </li>
 <li>
 Support Operations Management team to respond immediately to changes received
 </li>
 <li>
 Ensure high levels of communication are maintained between the Operations Department and other departments
 </li>
 <li>
 Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
 </li>
 <li>
 Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
 </li>
 <li>
 Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
 </li>
 <li>
 Guest Operations Manager with training needs and development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Ensure that staffing levels are maintained
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Be environmentally aware
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Customer Service experience in supervisory or higher capacity
 </li>
 <li>
 Ability to listen and respond to demanding guest needs
 </li>
 <li>
 Excellent leadership skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in similar role
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton by Hilton Zeytinburnu
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Operations Manager

The First Group

Job Description <div>
<div>
<div>
<div> The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Bulter Services, ensuring exceptional service standards in both Front Office, Bulter and F&amp;B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key point of contact for VIP and Elite guests. The Nest Manager also assumes a leadership role in the absence of the Front Office Manager. </div> <div> </div> <div> Responsibilities: </div> <div> <ul> <li>Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.</li> <li>Oversee both Reception, Bulter Team and F&amp;B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.</li> <li>Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.</li> <li>Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite, and The First Group Hospitality owners.</li> <li>Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.</li> <li>Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.</li> <li>Lead the training and development of Nest team players through structured on-the-job training, daily briefings, and skill refreshers.</li> <li>Promote the IHG &amp; The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.</li> <li>Monitor guest satisfaction scores and implement strategies for continuous improvement.</li> <li>Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.</li> <li>Maintain compliance with cash handling, PCI standards, and food safety regulations.</li> <li>Update guest profiles with preferences and special requests for future stays.</li> <li>Prepare daily reports and communicate key updates to other departments and the Executive Office.</li> <li>Support a culture of empowerment and service excellence across the team.</li> <li>Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.</li> </ul> </div>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<div> <ul> <li>Minimum 2 3 years of experience in a similar position or guest-facing role within luxury hospitality.</li> <li>Strong leadership and communication skills with a passion for guest service.</li> <li>Proficient in OPERA, Empower Guest Experience, and other front office systems.</li> <li>Ability to lead a diverse team and manage operations independently.</li> <li> Detail-oriented, organized, and flexible to meet dynamic business needs.</li></ul></div></div></div></div>

Nest Manager

Best western plus hotels and resorts Kuwait 

The assistant front office manager supports and manages the daily operations of the Front Office, ensuring high standards of guest service, staff supervision, and operational efficiency.This role requires leadership, attention to detail, and the ability to act as Manager on Duty when necessary.Key Responsibilities:Shift Supervision: Oversee AM and PM shifts; ensure all front office staff complete assigned duties efficiently and maintain coordination with other departments.<ul><li>Standards &amp; Compliance: Enforce hotel policies, procedures, and service standards; monitor staff performance and provide guidance or corrective action when needed.</li><li>Guest Relations: Handle guest concerns, special requests, and complaints professionally; ensure VIP and repeat guests receive personalized service.</li><li>Daily Briefing: Communicate daily operations, group activities, and VIP arrivals to front office staff.</li><li>Administrative Support: Assist with staff scheduling, payroll preparation, and other administrative tasks as required.</li><li>Leadership Support: Perform Front Office Manager duties in absence and assist in managing departmental budgets and cost control.</li><li>Maintain knowledge of fire-life-safety procedures; participate in hotel's emergency response team and ensure staff training.</li><li>Operational Flexibility: Be able to perform duties of any front office team member when needed to support operations.</li><li>Promote a professional, service-oriented environment focused on maximizing performance and guest satisfaction.</li></ul>Requirements:<ul><li>Proven experience in front office operations within hospitality industry with minimum of 2 years performing as front office agent/shift leader &ndash; supervisor.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Knowledgeable of Opera and office software.</li><li>Fluent in English &amp; Arabic is mandatory.</li><li>Understanding of Kuwait labor laws and hospitality regulations.</li></ul>kindly send your cv on the following email : HR@BestWesternkuwait.comJob Type: Permanent

Assistant Front Office Manager

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Responsibility
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Care about your work environment and make sure it is tidy and well maintained
 </li>
 <li>
 Be reliable and ensure you are at work on time
 </li>
 <li>
 Know your role in case of emergency such as bomb threat, flood, fire.
 </li>
 <li>
 Understand the Employee Handbook and comply with the standards it outlines
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your supervisor
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Maintain a friendly, neat and pleasant image to the guests
 </li>
 <li>
 Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
 </li>
 <li>
 Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
 </li>
 <li>
 Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite&rsquo;s guest.
 </li>
 <li>
 To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
 </li>
 <li>
 Meet and greets arriving guests and bid farewell to departing clients
 </li>
 <li>
 Escort VIP, returning, and Suite guests to the room
 </li>
 <li>
 Handles in room check in for VIP, returning, and Suite guests
 </li>
 <li>
 Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
 </li>
 <li>
 Deliver personal recognition to Alila Link members whenever possible.
 </li>
 <li>
 Be able to handle any queries from Alila Link members.
 </li>
 <li>
 Be able to handle mail and messages.
 </li>
 <li>
 Be tactful to guests complaints, requests and enquiries
 </li>
 <li>
 To utilize guest comment card to give feedback and recommendations for product/service improvement
 </li>
 <li>
 Record all suggestions and comments from guests
 </li>
 <li>
 To actively sell the in-house facilities to guests
 </li>
 <li>
 Fully conversant with the hotels facilities and services
 </li>
 <li>
 To provide guest with up to date hotel information and events
 </li>
 <li>
 Understand all hotel promotion activities, eq special package, Alila Link etc
 </li>
 <li>
 Always be available to handle guest request and play the role of the &ldquo;host&rdquo; in the lobby and public area.
 </li>
 <li>
 To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.
 </li>
 <li>
 Maintain an active presence in the lobby
 </li>
 <li>
 To prepares required list reports.
 </li>
 <li>
 Able to conduct Hotel Tour at any time require.
 </li>
 <li>
 Greet and assist the guest with maximum courtesy and attention during their stay.
 </li>
 <li>
 To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
 </li>
 <li>
 Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
 </li>
 <li>
 To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
 </li>
 <li>
 Assist the Duty Manager and Senior Guest Service Agents with their jobs.
 </li>
 <li>
 Courtesy call with minimum 10 in house guests to collect guest comments and observe guests&rsquo; needs
 </li>
 <li>
 To contribute to overall operational efficiency by performing other relevant duties assigned.
 </li>
 <li>
 Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
 </li>
 <li>
 To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
 </li>
 </ul>
</div>

Guest Service Agent

Accor

<div>Company Description 
OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience. 
Job Description 
Job Summary:
The Duty Manager is responsible for overseeing the daily operation of both Habitas AlUla and Caravan by Habitas during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction, safety, and operational excellence. The Duty Manager acts as the key point of contact for guests, manages incidents, supports team performance, and represents senior management in their absence. 
Key Responsibilities:
Guest Services &amp; Experience<ul><li>
Serve as the primary point of contact for all guest inquiries, complaints, and emergencies during shift coverage.</li><li>
Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.</li><li>
Monitor VIP arrivals, special requests, and personalized guest experiences.</li><li>
Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.</li></ul>
Operational Oversight<ul><li>
Supervise the daily operations across all departments, including Front Office, Housekeeping, F&amp;B, Security, Engineering, and Guest Experience.</li><li>
Conduct regular property and caravan site walk-throughs to ensure cleanliness, safety, and proper maintenance.</li><li>
Support departmental teams during peak times or in the event of staffing shortages.</li><li>
Review daily reports, occupancy forecasts, and handover notes for effective shift planning.</li></ul>
Staff Coordination<ul><li>
Act as the shift leader, ensuring effective communication among team members and departments.</li><li>
Assist in onboarding, coaching, and motivating staff during shift hours.</li><li>
Ensure staff adhere to company policies, grooming standards, and health &amp; safety protocols.</li></ul>
Crisis &amp; Incident Management<ul><li>
Respond to and manage emergencies, incidents, and guest health/safety concerns professionally and efficiently.</li><li>
Coordinate with relevant departments and authorities when required.</li><li>
Prepare and submit incident reports to management.</li></ul> 
Qualifications<div> 
Minimum 3&ndash;5 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels, with at least 1&ndash;2 years in a supervisory/managerial role. 
<ul><li>Strong knowledge of front office systems, PMS, and night audit procedures.</li><li>Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.</li><li>Flexible, detail-oriented, and committed to delivering exceptional guest experiences.</li><li>Fluency in English is required; Arabic and other languages are an advantage.</li></ul></div> 
Additional Information<ul><li> 
Attention to detail and accuracy.</li><li>
Leadership and team supervision.</li><li>
Time management and ability to meet deadlines.</li><li>
Ethical decision-making and integrity.</li><li>
Adaptability in a dynamic, multicultural environment.</li></ul><div>
Warm, approachable, and confident personality. 
<ul><li>Strong problem-solving skills and guest-oriented mindset.</li><li>Ability to work independently and represent resort management at night.</li><li>High level of integrity and professionalism.</li></ul></div><div> 
Safety &amp; Security 
<ul><li>Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.</li><li>Ensure all night staff follow health, safety, and security protocols.</li><li>Report incidents and take immediate corrective actions as necessary.</li></ul></div></div>

Duty Manager

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