guest service manager

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.</div><div> 
 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount of 30%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
<div></div>
About the Position::
<div>
As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.</div>
What You'll Do::
<div>
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.</div><ul><li>
Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe</li><li>
Manage front end guest flow to achieve operational success and an excellent shopping experience every time</li></ul><ul><li>
Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms</li><li>
Managing order guides/ordering deadlines/reducing shrink/damage</li><li>
Engage, motivate, coach, and train team members &ldquo;on-the-job&rdquo; as well as through The Fresh Market&rsquo;s internal training platform to provide excellent guest service in a safe and secure manner</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you will need</div><ul><li>
3 plus years of experience in a guest service role</li></ul><ul><li>
1 plus years of leadership experience</li><li>
Working knowledge of Microsoft Office</li><li>
Must be at least 18 years of age</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Assistant Guest Service Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

Senior Guest Service Centre Manager

Scenic Property Group

<div>Are you a natural leader with a passion for hospitality? Embassy Suites Dallas Love Field is seeking an Assistant Guest Services Manager to join our dynamic team! In this key position, you'll help oversee the day-to-day operations of the Front Office while ensuring that every guest experience is top-notch. If you're ready to take on a management role with a focus on guest satisfaction and team development, we'd love to meet you!<h2 class="jobSectionHeader"> 
What You&rsquo;ll Be Doing</h2>
As the Assistant Guest Services Manager, you&rsquo;ll work closely with the Guest Services Manager to manage the Front Desk team, oversee guest service operations, and ensure the hotel runs smoothly. You&rsquo;ll supervise all Guest Services and Transportation staff, assist with guest complaints, and represent management in the absence of the Guest Services Manager. You&rsquo;ll also be deeply involved in team training and ensuring the highest standards of service.<h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2>
Education &amp; Experience:<ul>
<li>A 2-year college degree (preferred)
</li><li>At least 1 year of supervisory experience in hospitality or a related field
</li><li>Proficiency in Windows, spreadsheets, and word processing
</li><li>A valid driver&rsquo;s license from the applicable state
</li></ul>Physical / Schedule Requirements:<ul>
<li>Ability to stand for extended periods during shifts
</li><li>Light physical work, including occasionally lifting up to 20 lbs
</li><li>Long hours may be required, including weekends and holidays 
</li></ul> 
<h2 class="jobSectionHeader">What Makes You a Great Fit</h2>
You are someone who:<ul>
<li>Is a strong communicator&mdash;able to work with both guests and staff with professionalism and clarity
</li><li>Possesses excellent problem-solving skills and can stay calm under pressure
</li><li>Leads by example with a friendly, courteous, and service-oriented demeanor
</li><li>Is detail-oriented with a commitment to ensuring guest satisfaction
</li><li>Has a strong background in supervising and training teams
</li><li>Has the ability to prioritize and multitask in a fast-paced environment 
</li></ul> 
<h2 class="jobSectionHeader">Key Responsibilities</h2><h3 class="jobSectionHeader">
Guest Services Leadership</h3><ul>
<li>Supervise and train Guest Services, Concierge, and Uniformed Services/Transportation teams
</li><li>Address guest complaints, requests, or issues in a timely and professional manner
</li><li>Maintain a friendly, courteous, and attentive environment at the Front Desk at all times
</li><li>Monitor staff performance, providing feedback and coaching to ensure high service standards
</li><li>Assist in guest check-ins and checkouts to ensure seamless and efficient operations
</li></ul><h3 class="jobSectionHeader">Operations &amp; Supervision</h3><ul>
<li>Oversee Front Desk operations, ensuring all systems are functioning smoothly
</li><li>Handle guest inquiries, concerns, and special requests
</li><li>Enforce hotel policies and ensure that all team members adhere to Standard Operating Procedures (SOPs)
</li><li>Conduct daily briefings with staff to align on priorities, updates, and special guest needs
</li><li>Review logs and reports to monitor guest satisfaction, staff performance, and operational issues
</li><li>Ensure compliance with all cash handling, billing, and credit policies
</li></ul><h3 class="jobSectionHeader">Team Development &amp; Training</h3><ul>
<li>Assist with staff training and create development plans to improve performance
</li><li>Ensure that new hires are trained on hotel operations, guest service standards, and company policies
</li><li>Lead by example to maintain a high standard of service and professionalism among team members
</li><li>Participate in performance reviews and assist with employee growth and retention
</li></ul><h3 class="jobSectionHeader">Special Guest &amp; VIP Management</h3><ul>
<li>Oversee special requests for VIP guests, ensuring personalized service and attention to detail
</li><li>Monitor guest satisfaction scores and take proactive measures to enhance the guest experience
</li><li>Block rooms for special groups and ensure all guest needs are met during their stay 
</li></ul> 
<h2 class="jobSectionHeader">Why Join Us?</h2>
At Embassy Suites Dallas Love Field, you&rsquo;re not just joining a hotel you&rsquo;re becoming part of a team that prides itself on delivering exceptional guest service while fostering a collaborative and supportive environment. As an Assistant Guest Services Manager, you&rsquo;ll have the opportunity to grow professionally, develop your leadership skills, and make a lasting impact on both guests and team members.<h3 class="jobSectionHeader"> 
Ready to Lead the Way?</h3>
If you're a hospitality professional who thrives in a leadership role and is committed to providing outstanding service, apply today to join the Embassy Suites Dallas Love Field team!</div>

Assistant Guest Services Manager – Embassy Suites Dallas Love Field

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