guest service manager

The Redondo Beach Hotel

<div>The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
<h5 class="jobSectionHeader">
Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel</li>
<li>Communicate effectively with guests and fellow team members.</li>
<li>Be proficient at all Guest Service systems and processes</li>
<li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction</li>
<li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance</li>
<li>Responsible for all front office activity during scheduled shifts</li>
<li>Monitor and adjust room availability status</li>
<li>Check travel agent commissions, franchise frequent stay program activity and central reservations</li>
<li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows</li>
<li>Check Maid&rsquo;s list and ensure room availability status is accurate</li>
<li>Check and audit banks.</li>
<li>Check dry cleaning status</li>
<li>Submit daily report to Guest Services Manager or General Manager (written or verbal).</li>
<li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone</li>
<li>Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations</li>
<li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel</li>
<li>Perform other duties as assigned, requested or deemed necessary by Management</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental &amp; Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $20.00 - $24.00/hour</div>

Guest Service Supervisor

Hyatt Place Fort Worth TCU

<div>Join our team as a Guest Services Manager at Hyatt Place TCU!

Step into a leadership role where your impact shines. As our Guest Services Manager, you'll be at the forefront of creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth Front Office operations. If you thrive in a fast-paced setting and are passionate about leading with professionalism and care, we want you on our team!

Your Role:

As the Guest Services Manager, you'll play a key role in leading our Front Office team and delivering outstanding service. Some of your key responsibilities will include:
<ul>
<li>Oversee Front Office operations to ensure friendly, efficient, and attentive service for every guest.</li>
<li>Work 2-3 Shifts per week. Set the example for the Team.</li>
<li>Handle guest requests, resolve problems, and follow up to guarantee satisfaction.</li>
<li>Motivate, coach, and manage the Guest Services team, including hiring, training, and conducting performance appraisals.</li>
<li>Analyze daily reports to maximize room revenue and occupancy.</li>
<li>Manage payroll, scheduling, and departmental compliance with hotel standards.</li>
<li>Supervise Night Audit operations and ensure accurate reporting.</li>
<li>Assist with reservations, cash handling, and key control procedures.</li>
<li>Act as Manager on Duty (M.O.D.) as scheduled.</li>
<li>Support other hotel departments to maintain a seamless guest experience.</li>
<li>Other duties as assigned.</li></ul> 

What We&rsquo;re Looking For:
<ul>
<li>At least 2+ years progressive experience hotel front office operations.</li>
<li>Previous supervisory experience required.</li>
<li>A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.</li>
<li>Must be proficient with Windows operating systems.</li>
<li>Flexible availability.</li></ul> 
What We&rsquo;ll Do For You:
<ul>
<li>Health Benefits &ndash; Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)</li>
<li>Holidays &amp; Paid Time Off &ndash; Take time to relax and recharge. (For eligible team members)</li>
<li>401(k) Retirement Plan &ndash; Secure your future with our generous company match.</li>
<li>Education Program &ndash; Further your career with our tuition reimbursement program.</li>
<li>Hotel Travel Discounts &ndash; Explore the world with special rates.</li>
<li>Daily Pay &ndash; Access your earnings when you need them.</li></ul> 


Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.</div>

Guest Services Manager

Oceanpoint Ranch

<div>Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Oceanpoint Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambria&rsquo;s Moonstone Beach.
<h5 class="jobSectionHeader">Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.</li>
</ul><ul><li>Communicate effectively with guests and fellow team members.</li>
</ul><ul><li>Be proficient at all Guest Service systems and processes.</li>
</ul><ul><li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.</li>
</ul><ul><li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance.</li>
<li>Responsible for all front office activity during scheduled shifts.</li>
</ul><ul><li>Monitor and adjust room availability status.</li>
</ul><ul><li>Check travel agent commissions, franchise frequent stay program activity and central reservations.</li>
</ul><ul><li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows.</li>
</ul><ul><li>Check Maid&rsquo;s list and ensure room availability status is accurate.</li>
</ul><ul><li>Check and audit banks.</li>
</ul><ul><li>Check dry cleaning status.</li>
</ul><ul><li>Check time cards to posted schedule.</li>
</ul><ul><li>Submit daily report to Guest Services Manager (written or verbal).</li>
</ul><ul><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li>
</ul><ul><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li>
</ul><ul><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li>
</ul><ul><li>Perform other duties as assigned, requested or deemed necessary by management.</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $22.00 to $24.00/hour depending on experience</div>

Play Spin Win Brands

<div>With over 85 locations, Dotty's, Stella's PlaceShelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.
Description: The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:<ul><li>
Act with integrity and honesty in all work-related duties.</li><li>
Maintain the operations of the store independently during each scheduled shift.
</li><li>Maintain a positive work environment for employees, guests, and vendors.</li><li>
Uphold state, local, and company standards, regulations, and site inspections</li><li>
Collaborate with fellow employees and managers.</li></ul>
Responsibilities:<ul><li>
Provide exceptional customer service.<ul><li>
Genuinely create memorable experiences for all our guests, every shift, every day, every time.</li><li>
Anticipate customer needs by actively listening and offering tailored solutions.</li></ul></li><li>
Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.</li><li>
Enthusiastically promote marketing initiatives consistently to every guest.<ul><li>
Accurately document guest activity and records.</li></ul></li><li>
Maintain the highest standard of cleanliness and sanitation.
<ul><li>Clean and sanitize caf and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.</li><li>
Empty trash bins and ensure proper disposal of waste.</li><li>
Perform deep cleaning tasks, as needed.</li></ul></li><li>
Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.</li><li>
Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.</li><li>
Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.</li><li>
Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.</li><li>
Prepare and serve food and beverage items, ensuring consistent food quality and standards.<ul><li>
Sample food items for guests throughout shift.</li><li>
Record cooler and freezer temperatures each shift.</li></ul></li><li>
Successfully complete certification courses within 30 days of hire.<ul><li>
Basset, Allergen, sexual harassment, and Illinois Food Manager
</li></ul></li><li>Providing a safe environment for staff, guests, and vendors.<ul><li>
Locking doors and setting alarms.</li><li>
Reporting safety hazards or concerns such as torn carpet or defective furniture.
</li><li>Maintains regular and consistent attendance and punctuality.
</li><li>Perform other duties as requested by management.</li></ul></li></ul>
Skills and Experience:<ul><li>
Must be 21 years of age</li><li>
Previous customer service experience is preferred.
</li><li>Must have a reliable form of transportation.</li><li>
Able to use a touch-sensitive POS system.</li><li>
Being able to bend, reach, lift and/or carry 15 pounds.</li><li>
Knowledge of the service environment.</li><li>
Strong interpersonal skills and the ability to work as part of a team.
</li><li>Attend meetings and trainings as required by management.</li></ul></div>

Guest Service Host

Legends Steakhouse - Shelbyville

Overview Legends Steakhouse Shelbyville is seeking a hands-on Front of House Operations Manager to lead all guest-facing operations and deliver an exceptional dining experience.This role is ideal for a high-energy leader who thrives in a fast-paced environment, develops strong teams, and is passionate about hospitality and service excellence.What You&rsquo;ll Do<ul><li>Lead daily FOH operations including dining room, bar, and host stand</li><li>Deliver and maintain exceptional guest service standards</li><li>Engage with guests and resolve concerns quickly and professionally</li><li>Train, coach, and develop servers, hosts, bartenders, and support staff</li><li>Create schedules that balance business needs and labor costs</li><li>Ensure smooth service flow during high-volume shifts</li><li>Maintain cleanliness, organization, and overall restaurant presentation</li><li>Partner with BOH leadership to ensure seamless operations</li><li>Support sales growth through upselling and guest retention</li><li>Monitor performance metrics and drive continuous improvement</li><li>Ensure compliance with health, safety, alcohol service, and company standards</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;4+ years of FOH management experience in a full-service restaurant</li><li>Steakhouse or casual/upscale dining experience preferred</li><li>Strong leadership and team development skills</li><li>Excellent communication and guest service abilities</li><li>Ability to perform in a high-volume, fast-paced environment</li><li>Knowledge of wine, spirits, and service standards preferred</li></ul>Schedule<ul><li>Nights, weekends, and holidays required</li><li>Flexible schedule based on business needs</li></ul>Work Environment<ul><li>High-volume, fast-paced restaurant</li><li>On-your-feet leadership role with active floor presence</li></ul>Benefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Pay: $50,000.00 - $60,000.00 per yearWork Location: In person

Front of House- Legends of Shelbyville

CSM Corporation

<div>This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
<ul><li>Performs the manager-on-duty role during 3rd shift.
</li><li>Anticipates and responds to guests in a friendly and positive manner.
</li><li>Responsible for providing the highest level of service.
</li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.
</li><li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
</li><li>Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
</li><li>Understands and follows CSM guest service recovery program.
</li><li>Accountable for accurately balancing all revenue sources and completing daily financial reports.
</li><li>Process no-show reservations, prepare financial reports for managerial review.
</li><li>Close the financial day for the hotel.
</li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
</li><li>Monitors room availability, follows restrictions, and all booking policies and procedures.
</li><li>Drives sales and maximizes revenue by up-selling rooms and amenities.
</li><li>CSM procedures when handling cash and processing financial transactions.
</li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
</li><li>Produces required volume of work by planning, organizing and prioritizing work duties.
</li><li>After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
</li><li>Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
</li><li>Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
</li><li>Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.</li></ul> 

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
 
 
Education: High school diploma or GED required.
 
 
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.</div>

Weekend Hotel Night Auditor (Friday and Saturday, 11pm-7am) | Hyatt Place Lansing - East

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. 
Guest Services Manager 
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Essential Job Functions 
Responsibilities include, but are not limited to: 
1. Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction (30% time) 
2. Maintain positive customer 
and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings (20% time) 
3. Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff (20% time) 
4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality 
Assurance, Loss Prevention and safety standards procedures (15% time) 
5. Manage and support all financial aspects of the department: Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of 
expense data; Maintains cost control and appearance of retail inventory; other duties as assigned (10% time) 
6. Performs other duties as needed. (5% time)<div>
Minimum Requirements and Qualifications 
a) Education 
<ul><li>College degree preferred or equivalent training/experience</li></ul>
b) Training requirements 
<ul><li>Valid driver&rsquo;s license</li><li>CPR certification, or to be obtained within 6 month of hire</li></ul>
c) Knowledge and skills 
<ul><li>Understanding of resort financials</li><li>Demonstrated ability to work under pressure</li><li>Strong leadership skills with ability to coach, mentor, train</li></ul>
and develop staff 
<ul><li>Excellent verbal and written communication skills</li><li>Ability to accurately follow instructions, both verbally and written</li><li>Ability to maintain confidential information</li><li>Detail oriented</li></ul>
d) Technical Skills 
<ul><li>Working knowledge of various computer software programs</li><li>Working knowledge of property management systems</li></ul>
e) Job experience 
<ul><li>Two to three years of management experience 3+ at Resort II III</li><li>Three to five years hospitality customer service experience</li></ul></div> 
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li></ul> 
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Guest Services Manager - WorldMark Portland

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Guest Service Supervisor

Guest Services Manager

Guest Service Supervisor

Guest Service Host

Front of House- Legends of Shelbyville

Weekend Hotel Night Auditor (Friday and Saturday, 11pm-7am) | Hyatt Place Lansing - East

Guest Services Manager - WorldMark Portland