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guest services associate

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park 
</li></ul>Essential:
<ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul>Desirable:
<ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Guest Services Associate

Marriott International

<div>Additional Information 
Job Number25202733 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Lobby Host - Arabic Speaker

<div>Additional Information 
Job Number25202197 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>Welcome guests and direct them to Reception</li>
<li>To load and unload luggage from and to vehicles</li>
<li>Open transport doors and greet guests</li>
<li>Protect guests at the entrance from inclement weather</li>
<li>Ensure sufficient number of taxi at the main entrance</li>
<li>Familiar with destinations, and rules &amp; regulation as well as the dress code.</li>
<li>Obtain taxis for guests or liaise with chauffeurs</li>
<li>Manage the traffic in the driveway</li>
<li>To ensure Security of guest luggage left in your care and to safely store it and give guest a receipt</li>
<li>Know regular guest names and requirements</li>
<li>Accurate knowledge of hotel facilities and services</li>
<li>Answer guest questions and resolve guest problems</li>
<li>Promote the Hotel generally</li>
<li>Know the names, functions and locations of the Management Team as well as Corporate Directors</li>
<li>Be aware of daily functions, events, VIP and group arrivals</li>
<li>To carry out any other duties as required</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience:1 year work experience in luxury hotel. 

#LI-MA1 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Doorman)

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Doorman to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Doorman is responsible for providing a friendly and caring welcome to all guests at the hotel entrance according to our service standards in order to ensure guest satisfaction. The Doorman reports to the Assistant Concierge Manager.

As a Doorman, you will be responsible for the following duties:
<ul>
<li>Welcomes the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental, Abu Dhabi standards and opens hotel door for all incoming guests.</li>
<li>Opens car door for all guests coming out of a taxi or car, aids with their luggage and brings it to the hotel in an efficient and timely manner to ensure guest satisfaction.</li>
<li>Handles guest requests in a polite and efficient manner such as calling a taxi or giving directions, refers requests to relevant staff if needed to ensure customer satisfaction.</li>
<li>Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.</li>
<li>Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.</li>
</ul>
As Doorman, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>Additional training or certification in hospitality, customer service, or security is an advantage</li>
<li>Basic proficiency in English (both spoken and written) is required; knowledge of additional languages is a plus</li>
<li>Excellent interpersonal and communication skills, problem solving, customer service and professional attitude</li>
<li>Ensures adherence to hotel safety protocols, including monitoring packages, vehicles, and luggage brought into the premises</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Doorman

<div>Additional Information 
Job Number25200504 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Telephone Operator) | Aloft Abu Dhabi

<div>Additional Information 
Job Number25200497 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Receptionist) | Aloft Abu Dhabi

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Guest Services Associate

Guest Services Associate

Lobby Host - Arabic Speaker

Guest Arrival Expert (Doorman)

Doorman

Guest Experience Expert (Telephone Operator) | Aloft Abu Dhabi

Guest Experience Expert (Receptionist) | Aloft Abu Dhabi