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Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

HAVN Lifestyle Getaways

About Us: At HAVN, we turn beautiful properties into unforgettable guest experiences. As one of Dubai&rsquo;s growing holiday home operators, we&rsquo;re passionate about hospitality, professionalism, and creating that &quot;wow&quot; moment for every guest.We&rsquo;re Hiring: Reservations Officer (Holiday Homes)Are you a people person who knows the ins and outs of the holiday homes industry? Do you love delivering top-notch service and solving problems on the fly? If yes, we want you on our team!What You'll Do:<ul><li>Welcome guests during check-in and assist with check-out</li><li>Handle guest inquiries and resolve issues efficiently</li><li>Coordinate with housekeeping, maintenance, and back-office teams</li><li>Conduct property inspections before and after stays</li><li>Assist with upselling services and experiences</li><li>Ensure guests have a smooth and memorable stay</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a Reservations Officer in holiday homes (required)</li><li>Familiarity with Property Management Systems (PMS) such as Hostaway, Guesty, etc. (required)</li><li>UAE Driving License (required)</li><li>Having your own car is a plus</li><li>Excellent communication and interpersonal skills</li><li>Willingness to work flexible hours (weekends/evenings if required)</li><li>Strong knowledge of Dubai neighborhoods is a bonus!</li></ul>Why Join HAVN?<ul><li>Dynamic, supportive team environment</li><li>Opportunity to grow with a rising brand in Dubai&rsquo;s short-term rental space</li><li>Be part of a company that values people and hospitality</li></ul>Apply now by sending your updated CV to connect (at) havn (dot) ae and let us know why you're the right fit for HAVN!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Reservations Officer (Holiday Homes)

Jumeirah

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job&nbsp;
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Guest Relations
 
 
 to join
 
 
 Jumeirah Mina Al Salam
 
 
 .&nbsp;
 
 
 The main duties and responsibilities of this role include:&nbsp;
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or front desk roles within the hospitality industry.&nbsp;
 </li>
 <li>
 Bachelor's degree in hospitality management, Business Administration, or a related field.&nbsp;
 </li>
 <li>
 Leadership and team management skills&nbsp;
 </li>
 <li>
 Detail orientated&nbsp;
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam

FMP Homes Real Estate Management

Job Title: Guest Relations Executive &ndash; Holiday HomesAbout Us: We are a growing holiday homes management company dedicated to providing exceptional guest experiences across our properties. We pride ourselves on delivering seamless stays, efficient operations, and personalized service.Role Overview: We are looking for a proactive and detail-oriented Guest Relations Executive to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.Key Responsibilities:<ul><li>Manage guest communication across platforms (Airbnb, Booking.com, Expedia, and others).</li><li>Handle check-in/check-out coordination and provide assistance to guests during their stay.</li><li>Manage property listings and ensure they are optimized, updated, and accurate on all platforms.</li><li>Oversee DTCM registration processes and ensure compliance with local regulations.</li><li>Complete guest registrations and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.</li><li>Handle guest feedback, inquiries, and issues professionally and efficiently.</li><li>Provide support in operations and contribute to enhancing overall guest satisfaction.</li></ul>Requirements:<ul><li>Previous experience in holiday homes, hospitality, or short-term rental management.</li><li>Strong knowledge of platforms such as Airbnb, Booking.com, and others.</li><li>Familiarity with DTCM registration and guest registration processes in Dubai (or willingness to learn).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and other hospitality management tools.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities in a dynamic and expanding company.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthExpected Start Date: 15/09/2025

Guest Relation Officer

DUBAI INTERNATIONAL HOTEL

- Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours.- Thorough knowledge of business partners affiliated to the Hotel.- Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to serving team who will take their orders.- Ensure enough presentable menus available clean (free of stains and smudges)- Check restaurant&rsquo;s emails and respond to them accordingly with the approval of the Manager /Supervisor.- Communicate with Manager and other staff, such as dinners, informing them of guests&rsquo; bookings, needs and any complaints or guest feedback.- Learning and training other associates up to date about service standards, food and beverage knowledge, and other information necessary to perform the job efficiently. Continue (Learning and development)- Thorough knowledge about the procedure of airlines lounge utilization.- Generate invoices in LAS &amp; Micros in a timely manner as for the walk in, airlines , travel agents , cards and web booking etc&hellip;in a stipulated manner.- Keep a record of check out time and notify the guest accordingly; collect the payment for extra hours if the guest decided to extent the stay.- Announce the flight departure on a timely manner through automated system or manually.- Promote and upsell the lounge to all the guests who walks in for enquiring about the lounge.REQUIREMENTS:- Must have atleast 1 year experience of related field - Must have excellent communication skills - Able to work in minimum supervision and can do multi-taskingJob Type: Full-timePay: AED1.00 - AED2.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Relations Officer

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:
Administration:<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul>
Financial and Revenue Responsibilities:<ul><li>
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li></ul>
Training and Human Resources:<ul><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Service Responsibilities:<ul><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li></ul><ul><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li><li>
To strictly respect the room keys and section keys handover procedures</li></ul> 

Qualifications 
<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Officer

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The position of Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Chief Security Officer. S/he assists in coordinating the Security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.</div>
GENERAL REQUIREMENTS:
<ul><li>Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees.</li><li>
Perform all tasks consistently in line with the Hotel standards and adhere to all Hotel rules and procedures and the UAE legal requirements.</li><li>
Manage in the absence of the Chief Security Officer the department according to the established standards providing a safe, secure, courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance</li><li>
Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSO.</li><li>
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming and key control
</li><li>Maintain proper and accurate records of all documents to include Security Log, Incident Report, Key Control, Lost and Found ,Quarantine list, Visitor Passes and gate pass.</li><li>
Handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or employees to the Management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum Five years experience in security feild</li><li>
Holding Valid Secruity supervisor lisence - SIRA</li><li>
Extensive knowledge of security protocol and procedures.</li><li>
Excellent management and supervisory skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to provide training on security policies and procedures.</li><li>
Ability to work with confidential and classified information.</li><li>
any other training or certifications related security is advantage.</li></ul></div>

Security Supervisor

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