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head concierge

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge/Guest Services department.
 </li>
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 Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
 </li>
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 Approve and adjust schedules as required based on business volume forecasts.
 </li>
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 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
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 Support training initiatives and provides a training role as required.
 </li>
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 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
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 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
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 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
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 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
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 Respond to queries positively.
 </li>
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 Follow through all endorsements at the concierge and ensure completion.
 </li>
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 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
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 Be transparent and responsible on matters involving finances.
 </li>
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 Maintain absolute integrity and trustworthiness in the team.
 </li>
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 Adhere to the established financial guidelines and control all costs.
 </li>
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 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
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 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
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 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
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 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
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 Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
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 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
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 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
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 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.
 </li>
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 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Knowledge of Micros-Fidelio Property Management System an asset.
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Head Concierge

Marriott International

<div>Additional Information 
Job Number25202276 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Starling Talent Care Services

<div><h2 class="jobSectionHeader">Job Title: Concierge Team Leader / Concierge Resident Manager</h2>

Company Name: Starling Talent Care Services LLC 
Location: Dubai, UAE 
Employment Type: Full-time 
Salary: AED 2,000 per month 
Visa: Visa provided<h3 class="jobSectionHeader"> 
Job Summary</h3>

Starling Talent Care Services LLC is looking for a responsible and service-driven Concierge Team Leader / Concierge Resident Manager to oversee daily concierge operations and ensure smooth service delivery at residential or mixed-use properties. The role requires hands-on leadership, strong coordination skills, and a commitment to high customer satisfaction.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3>
<ul>
<li>Supervise daily concierge operations and on-site staff
</li>
<li>Lead and guide concierge team members during shifts
</li>
<li>Act as the main point of contact for residents and management
</li>
<li>Handle escalated service requests and resident concerns
</li>
<li>Maintain duty rosters, attendance, and basic reports
</li>
<li>Ensure staff follow company policies and service standards
</li>
<li>Support training and onboarding of new team members
</li>
<li>Maintain professional conduct and appearance at all times</li></ul> 
<h3 class="jobSectionHeader">
Requirements Qualifications</h3>
<ul>
<li>Minimum 2 years of experience in concierge or customer service
</li>
<li>Prior leadership or supervisory experience preferred
</li>
<li>Strong communication and interpersonal skills
</li>
<li>Ability to multitask and solve problems efficiently
</li>
<li>Basic computer skills (MS Office, email)
</li>
<li>Flexible to work shifts if required</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3>
<ul>
<li>Salary: AED 2,000 per month
</li>
<li>Visa provided
</li>
<li>Stable employment
</li>
<li>Supportive work environment</li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Bab Al Shams Desert Resort

<div></div><div><div>Assistant Manager, Concierge 
(18533)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
Ensures that the level of service that is delivered to guest upon arrival and departure is in a safe and professional manner, aiming to exceed guest expectations as they are the first and last impression of the hotel. To ensure that all guests are given a friendly, courteous, informative and efficient service, on airport / chauffer and shuttle service transfers, ensuring that standards are maintained to achieve maximum guest satisfaction.</div>
<div>
Key Duties and Responsibilities</div>
<ul><li>To ensure that all Concierge employees adhere to the section&rsquo;s Standard Operating Procedures</li></ul>
at all times 
<ul><li>To respond orally to positive or negative feedback received directly from guests or via comment.</li></ul>
cards/feedback systems and to develop strategies to address potential service shortfalls. 
<ul><li>To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our resort.</li><li>To always lead all Concierge employees by example and to create a challenging and fun environment for all staff to work in</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.</li><li>To ensure that all Concierge employees work in a safe manner, that work related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws &amp; regulations of the UAE are always adhered to by all staff members.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Concierge employees on duty is, too, and are always adhering to all aspects of the credit policy.</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to</li></ul>
Always maintain good relations with the police and other local authorities. 
<ul><li>Covers the Concierge Desk as required and carries out duties of Concierge Desk staff.</li><li>Ensures that staff reports punctually for work as per their schedule.</li><li>Ensures that the staff report for duty in the correct as well as neat and tidy uniform.</li><li>Maintains accurate administrative records of all documents.</li><li>Organizes the safekeeping of guest luggage and regularly checks the storeroom.</li><li>Co-ordinates daily departmental briefings.</li><li>To make sure that all Concierge employees on duty are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guestroom security.</li><li>To ensure that all Concierge employees on duty are fully familiar with the hotel and conversant.</li></ul>
with all hotel services and the opening &amp; closing times of all outlets 
<ul><li>To ensure that all Concierge employees are anticipating our guests&rsquo; and visitors&rsquo; needs.</li></ul>
whenever possible and act pro-actively to provide them with the best possible hotel experience. 
<ul><li>To ensure that the Porte-coch&egrave;re/driveways outside the hotel entrances are always kept clean and free of obstacles</li><li>Ensures that all departmental / Cross Trainings are recorded as per the required guidelines, set by the company.</li><li>Prepares work schedules for Concierge staff to ensure optimum coverage within the department at all times.</li><li>Ensures that staff working hours are recorded accurately and in accordance with the hotel policies and procedures.</li><li>Ensures details of staff vacation, lieu time and worked public holidays are recorded in accordance with hotel policies and procedures.</li><li>Assists in the recruitment of staff for the Concierge department.</li><li>Carries out regular appraisals for all Concierge staff.</li><li>Regularly spot-checks the cleanliness of the hotel vehicles in absence of the Assistant Manager Transportation.</li><li>Ensures that the &lsquo;Miscellaneous Charge Voucher&rsquo; for transportation charges is accurately inventoried for the purpose of night auditing.</li><li>Oversees and ascertains that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the hotel Accounts Department.</li><li>Ensures proper handling of cash received from guests/front desks for purchasing items on guests&rsquo; behalf (e.g. Airline ticket, novelty items, etc.).</li><li>Trains the colleagues to participate in the &ldquo;Concierge of the Year&rdquo; competition.</li><li>Coordinates daily activities with hotel management team on a daily basis.</li><li>Participates in monthly department meetings, keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promotes a strong team atmosphere and culture.</li><li>Remains current in all updates with regards to new procedures and training.</li><li>Ensures staff is fully trained in emergency procedures.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>Supervises Concierge team to have smooth day to day operations.</li><li>Provides constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Hotel Management bachelor&rsquo;s degree / Diploma or its equivalent.</li><li>3 years in similar position in a five-star hotel.</li><li>Computer competency requiring word-processing, spreadsheet and database software knowledge and experience.</li><li>Hotel property management systems such as Opera and understanding of sales systems such as Micros.</li><li>Professional presentation</li><li>Outstanding guest services skills</li><li>Sophisticated verbal &amp; written communication skills</li><li>Strong interpersonal and problem-solving abilities.</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast-paced environment.</li><li>Ability to work cohesively as part of a team.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li><li>Interpersonal ability</li><li>Attention to detail.</li><li>Customer service oriented</li><li>Teamwork</li><li>Professionalism</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Concierge

Grand Community Co

VIP Concierge / Elite Client ManagerJob Title:VIP Concierge &ndash; Elite Clients - English VersionRole Overview:We are seeking a VIP Concierge with a strong background in luxury hospitality, VIP services, or private concierge to manage high-profile clients and Elite influencers.This role requires exceptional communication, discretion, and the ability to deliver flawless service under pressure.Key Responsibilities- Manage VIP &amp; Elite clients with a high-touch, personalized service approach- Handle Elite influencers (confirmations, schedules, special requests)- Coordinate visits, experiences, and last-minute changes smoothly- Communicate professionally via WhatsApp, calls, and email- Resolve issues calmly and proactively without escalation- Ensure client satisfaction before, during, and after campaigns-Maintain full confidentiality and professionalism at all timesRequirements:- Background in VIP Concierge, 5 Star Hotels, Luxury Hospitality, Private Clubs, Aviation, or UHNW services- Excellent English (Arabic is a strong plus)- Calm, polished, service-driven personality- Strong follow-up and attention to detail- Comfortable working under pressure and with high expectations- Flexible working hours when needed (VIP operations)Preferred Profile:- Former hotel concierge / guest relations- Private PA or lifestyle manager- Luxury retail client Eling (LV, Dior, Rolex, etc.)What We Offer- Premium work environment- High-profile clients &amp; brands- Growth within Elite &amp; VIP divisionالمسمى الوظيفي:كونسيرج كبار الشخصيات &ndash; عملاء النخبةنبذة عن الدور:نبحث عن كونسيرج كبار الشخصيات بخبرة في الضيافة الفاخرة أو خدمات الـVIP لإدارة عملاء النخبة والمؤثرين المميزين.يتطلب الدور احترافية عالية، هدوء تحت الضغط، وقدرة على تقديم تجربة استثنائية.المهام الوظيفية:- إدارة عملاء كبار الشخصيات بأسلوب راقٍ وخدمة شخصية عالية المستوى- التنسيق الكامل مع مؤثري النخبة (التأكيدات، المواعيد، الطلبات الخاصة)- التعامل مع التغييرات الطارئة بسلاسة واحترافية- التواصل الرسمي عبر الواتساب والمكالمات والبريد الإلكتروني- حل أي مشكلات بهدوء ودون تصعيد- ضمان رضا العميل قبل وأثناء وبعد الحملة- الالتزام التام بالسرية والمهنيةالمتطلبات:- خبرة سابقة في الكونسيرج، الفنادق الفاخرة، الأندية الخاصة، الطيران الخاص، أو خدمات كبار الشخصيات- إجادة اللغة الإنجليزية (العربية ميزة قوية)- شخصية هادئة ولبقة وموجهة للخدمة- مهارة عالية في المتابعة والتنظيم- القدرة على العمل تحت الضغط ومع توقعات عالية- المرونة في أوقات العمل عند الحاجةيفضل من لديه خبرة في- كونسيرج فنادق 5 نجوم- مساعد شخصي لكبار الشخصيات- إدارة عملاء في علامات فاخرة (لويس فيتون، ديور، رولكس&hellip;)المميزات:- بيئة عمل راقية- التعامل مع علامات وعملاء نخبة- فرص نمو ضمن قسم Elite &amp; VIPJob Type: Full-timeApplication Question(s):<ul><li>How many years do you have experience in Hotels, Luxury Hospitality, Private Clubs, Aviation, or UHNW services?</li><li>How many years do you have experience as Client Relation?</li><li>How many years do you have experience in UAE?</li><li>Do you UAE Driven License and Car?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

VIP Concierge / Elite Client Manager

PALAZZO VERSACE DUBAI

Job Summary: We are seeking a highly experienced and service-oriented Butler Manager to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills. Key Responsibilities: <ul><li>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</li><li>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</li><li>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</li><li>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</li><li>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</li><li>Maintain and update guest profiles, preferences, and histories to enhance future stays.</li><li>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</li><li>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</li></ul> Requirements: <ul><li>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</li><li>Proven leadership experience in managing a high-performing team.</li><li>Exceptional communication, interpersonal, and guest engagement skills.</li><li>Strong knowledge of luxury standards, etiquette, and personalized service.</li><li>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</li><li>Fluency in English; additional languages are a plus.</li><li>Professional training in hospitality or certified butler training preferred.</li></ul>

Butler Manager

Explore 475+ Head concierge in Radiology Jobs In Dubai this December. Find roles across top companies and apply now to boost your career.

475 head concierge jobs IN Radiology Jobs In Dubai

Head Concierge

Head Concierge

Head Concierge

Concierge Team Leader / Concierge Resident Manager

Assistant Manager, Concierge

VIP Concierge / Elite Client Manager

Butler Manager