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head of customer experience platform segmentation tech

Uber

<div><b>About the Role</b>
<br>
<br>
The Head of Segmentation Platform will sit within the Global Service Design team and is responsible for design, development, build, evolution, management and scaling of our Customer Support Segmentation Platform - a core system that intelligently segments customers and support requests to drive operational efficiency, personalization, and service excellence.
<br>
<br>
This role sits at the intersection of Community Operations (CommOps) and Customer Obsession (CO) Product. You will work closely with CommOps frontline teams to deeply understand their business requirements, use data to define segmentation logic, and collaborate with engineering and data science teams to build a scalable solution that optimizes segmented customer experience. Over time, this platform will evolve from a rules-based system to a fully AI-enabled segmentation engine, capable of dynamic routing, prioritization, experimentation and personalization of customer interactions across support options.
<br>
<br>
You will also work closely with CO stakeholders to design scalable solutions and drive effective rollout strategies and engage with CommOps stakeholders to align them as needed.
<br>
<br>
<b>What you'll do
</b><ul><li>Platform Ownership: Define the vision, strategy, roadmap and phased rollout of the Segmentation Platform for Customer Support
</li><li>CommOps Partnership: Engage deeply with Operations teams to identify segmentation needs and usability requirements and translate them into platform requirements. The ultimate goal is to make a platform which is easy for CommOps stakeholders to use
</li><li>Cross-Functional Collaboration: Act as the bridge between CommOps and CO - ensuring alignment on business goals, technical feasibility, and delivery timelines. This will require a good understanding of the Tech stack, dependencies on other platforms / product teams but also a good grounding in business priorities and ability to have an independent perspective
</li><li>Platform Development: Partner with data science and product teams to build and test the platform
</li><li>AI Enablement: Lead the platform's evolution from rules-based to AI-driven segmentation, including experimentation with predictive and proactive models
</li><li>Data Strategy &amp; Governance: Define data models, metrics, and feedback loops for continuous improvement and transparency
</li><li>User Enablement and scaling: Create documentation and processes that empower CommOps colleagues to leverage segmentation insights in daily decision-making. Define KPIs and monitor platform adoption, usefulness and business impact.
</li></ul><b>Basic Qualifications</b>
<ul><li>8+ years of experience in product operations, platform development or similar domains
</li><li>2+ years of strong understanding of GenAI concepts and how to build platforms using Gen AI
</li></ul><b>Preferred Qualifications</b>
<ul><li>Strong understanding of customer support workflows and how data can enhance segmented experience
</li><li>Excellent collaboration skills with both technical and non-technical stakeholders
</li><li>Exceptional communication skills (both verbal and written)
</li><li>Familiarity with SQL and data visualization / reporting tools
</li><li>Proven ability to translate complex operational problems into structured, data-driven solutions
</li><li>Ability to quickly learn and contribute to the improvement of any Tech stack
</li><li>Strong business acumen and ability to learn about business context quickly
</li><li>Having an independent perspective at all times and ability to align leaders around it
</li><li>Proven leadership experience managing cross-functional or multidisciplinary teams
</li><li>Engineering and MBA / Consulting experience
</li><li>Experience working with segmentation engines
</li><li>Experience in Operations or program management
</li><li>Familiarity with prompt engineering or LLM evaluation
</li><li>Familiarity with technologies like Python or similar
</li>Ability to thrive in a fast-paced, ambiguous environment<br>
<li>
</li></ul><br>
<br>
For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Head of Customer Experience Platform Segmentation Tech

<div><b>About the Role</b>
<br>
<br>
The Global Product Operations Lead - COE Efficiency sits within our Global Digital Experience team, the digital service design arm of the global CommOps organization. COEs stand for Centres of Excellence and are the inhouse team of customer support agents who serve customers in complex and elevated situations. This role will work with various teams in CommOps and Tech to lead the COE efficiency program for customer support operations including process automations and AI applications.
<br>
<br>
As the program head, you will take an active role in the formation of the COE Efficiency product strategy and lead work streams/programs to execute on the aligned strategy. You will work closely with FieldOps teams and leaders to deeply understand their business processes, understand where opportunities for productivity improvement lies and where technology can be used to accelerate capturing of those opportunities, and collaborate with engineering and product teams to build scalable solutions to realise the potential gains.
<br>
<br>
You will work closely with CO (Customer Obsession product) stakeholders to design scalable solutions and drive effective rollout strategies but also work with other AI and Engineering teams as needed.
<br>
<br>
<b>What You'll Do</b>
<ul><li>Lead the COE Efficiency Program, defining the vision, roadmap, and success metrics to drive operational excellence across global support operations
</li><li>Partner with Product, Engineering, and Field Operations to identify and implement AI and automation solutions that streamline workflows and enhance agent productivity
</li><li>Lead a team of 3-5 people who will deliver on the initiatives identified to deliver COE efficiency
</li><li>Map end-to-end support processes to uncover inefficiencies, automation opportunities, AI application opportunities and tool optimization needs
</li><li>Explore external Tech vendors who can provide meaningful solutions to help expedite the gains; ensure vendors are properly onboarded including obtaining Engg Security clearance
</li><li>Manage partnerships with chosen external vendors and internal platform teams to evaluate, pilot, and scale technology solutions
</li><li>Drive tool integration and rationalization, ensuring internal and external platforms work cohesively to deliver seamless agent experiences
</li><li>Collaborate with cross-functional stakeholders to prioritize and deliver efficiency initiatives, balancing impact, effort, and scalability
</li><li>Develop and maintain performance dashboards and KPIs to track adoption, productivity gains, and ROI
</li><li>Lead change management and adoption strategies, ensuring successful rollout and sustained usage of new tools and AI capabilities
</li><li>Act as the operational voice of the COE in product discussions, advocating for usability, scalability, and measurable impact
</li><li>Establish a governance framework for continuous improvement, ensuring insights from users feed directly into product evolution
</li><li>Communicate program progress, risks, and outcomes clearly to executive and functional stakeholders, driving accountability and alignment
</li><li>Foster a culture of data-driven decision-making and proactive problem-solving across global COE teams
</li><li>Build repeatable frameworks and playbooks for efficiency, automation, and product adoption that can scale across regions
</li><li>Serve as a champion for AI-driven transformation, ensuring technology amplifies human capability and drives measurable business value
</li></ul><b>Basic Qualifications</b>
<ul><li>8+ years of experience in product operations, platform development or similar domains
</li><li>2+ year experience working with or implementing AI and automation technologies, such as:
<ul><li>Conversational AI (chatbots, virtual assistants)
</li><li>Workflow automation platforms (UiPath, Zapier, ServiceNow, etc.)
</li></ul></li></ul><b>Preferred Qualifications</b>
<ul><li>Knowledge management and AI search tools (KCS, generative search, LLM-based retrieval)
</li><li>Analytics and reporting tools (Tableau, Looker, or equivalent)
</li><li>Proven leadership experience managing cross-functional or multidisciplinary teams, particularly in a global setting across multiple markets, languages and timezones
</li><li>Strong understanding of customer support workflows and how Technology can improve productivity of support workflows
</li><li>Excellent collaboration skills with both technical and non-technical stakeholders
</li><li>Exceptional communication skills (both verbal and written)
</li><li>Familiarity with SQL and data visualization / reporting tools
</li><li>Proven ability to translate complex operational problems into structured, data-driven solutions
</li><li>Ability to quickly learn and contribute to the improvement of any Tech stack
</li><li>Strong business acumen and ability to learn about business context quickly
</li><li>Having an independent perspective at all times and ability to align leaders around it
</li><li>Understanding of data, user feedback loops, and human-in-the-loop models for AI adoption
</li><li>Experience managing tool rationalization or integration across multiple regions and business units
</li><li>Detail oriented with the ability to thrive in a fast moving, ambiguous environment where priorities are ever changing as the business grows and adapts globally
</li><li>Exceptional emotional intelligence. Ability to influence and motivate people across broad job functions through influence
</li><li>Proven track record of working collaboratively with Engineers and Field Operations
</li><li>Strong organisational skills to lead multiple, challenging priorities simultaneously, without losing sight of the highest priority items
</li><li>Strong analytical and quantitative skills. Uses data and metrics to back up assumptions, recommendations and drive decisions
</li><li>Well versed in product development lifecycle
</li><li>Familiar with mobile development and SOA architecture, understand gaps and have the expertise to recommend quality improvements in processes, technology, tracking and/or tools and use metrics to influence decision making at the leadership level
</li><li>Strong familiarity with internal tool ecosystems (CRM, ticketing, workflow management) and external SaaS vendors
</li>Go-getter attitude<br>
<li>
</li></ul><br>
<br>
For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Global Product Operationalisation Head, COE Efficiency Program

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><div>
Intuit&rsquo;s Global Business Solutions Group (GBSG) is dedicated to delivering a portfolio of solutions that improve small businesses&rsquo; success in the U.S. by addressing their top needs, ranging from invoicing to payroll, accounting, payments and lending. Within the QuickBooks team, the Services team helps small businesses pay and manage employees, get paid, manage bills, and access financing to run their business, resulting in industry-leading cash flow benefits. These solutions help us address the statistic that 50% of small businesses go out of business within 5 years because they run into cash flow issues.</div><div></div><div><br>
The QuickBooks U.S. Marketing team is seeking a seasoned product marketer with strong strategic and storytelling skills, who operates with a bias for action to create customer benefit and drive business results. As a Staff Product Marketing Manager on the Money team, you will develop and activate go-to-market plans for the Lending portfolio of QuickBooks products. This is a unique opportunity for a highly motivated marketing leader to drive a top tier business priority and accelerate QuickBooks&rsquo; growth trajectory in the fintech space. The ideal candidate will have prior experience bringing new products to market with an emphasis on B2B and financial products. You&rsquo;ll be challenged to think boldly, move fast, and have a big impact on our customers&rsquo; lives, their livelihoods, and the QuickBooks brand trajectory.</div><p></p><p><b><br>
Responsibilities</b></p><div>
The <b>Staff Product Marketing Manager, Card</b> is responsible for developing and scaling a newly integrated product on the Lending portfolio of QuickBooks products.</div><p></p><div><b><br>
Primary responsibilities include</b></div><p></p><ul><li><div><br>
Own 1-year business outcomes for Business Card, including strategic choices about where to play and how to win, and effectively communicate data-backed business plans and performance data across teams and up to executive leadership through ongoing forecasting, reporting and root cause analyses</div></li><li><div>
Leverage deep customer insights, product expertise, and competitive intelligence to inform a segmentation strategy, develop winning product positioning including differentiated, insights-based messaging and claims, and influence the product roadmap to deliver on the biggest customer needs</div></li><li><div>
Develop research and testing plans and actively analyze business data from multiple sources to generate insights, make informed decisions, and turn these insights into compelling business cases and awesome end-to-end customer experiences</div></li><li><div>
Leverage storytelling, customer insights, data and business acumen to lead initiatives and influence the roadmap at any phase of the product life cycle (from idea to maturity) and execute an impactful GTM plan that prioritizes business results with product and channel partners</div></li><li><div>
Develop go-to-market plans, segmentation, and marketing activations in close partnership with channel, ecosystem, and external partners and our business development team to deliver year-on-year growth for our lending marketplace</div></li><li><div>
Partner closely with cross-functional teams spanning marketing, product, design, business development, analytics, finance, credit, risk, legal, strategy, sales, and customer success</div></li><li><div>
Own the forecasting process for Business Card and manage stakeholders to align goals and outcomes</div></li><li><div>
Contribute to 3-year strategic planning and make decisions that benefit the customer and the entire Intuit portfolio, not just the offering.</div></li></ul><p><b><br>
Qualifications</b></p><p></p><ul><li><div><br>
8 - 10+ years of experience in product marketing strategy and cross-functional execution</div></li><li><div>
Understands and utilizes core marketing frameworks to develop segmentation, targeting, and positioning, and translate strategy into product roadmaps and actionable, cross-functional go-to-market plans</div></li><li><div>
Highly analytical and problem-solving orientation; comfort with different testing methodologies and synthesizing inputs from multiple data sources to analyze ROI, develop big insights, and make recommendations that unlock growth opportunities</div></li><li><div>
Ability to prioritize and make strategic choices, specifically narrowing from a range of opportunities to highest-impact levers, balancing short and long term business outcomes</div></li><li><div>
Demonstrated high levels of ownership, responsibility, initiative and the desire to drive significant, measurable performance results</div></li><li><div>
Strong track record of leadership, storytelling, and influencing in a cross-functional, fast-moving environment</div></li><li><div>
Excellent verbal, written/presentation, and interpersonal communication skills.</div></li><li><div>
Fintech and/or credit card experience preferred</div></li><li><div>
BA/BS required, MBA preferred</div></li><li><div>
Experience with small- and mid-sized business a plus</div></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p></div><p></p>

Product Marketing Manager (Inbound) , Credit Card

Aikido Security

<div><p>We&rsquo;re taking on the crusty global cyber market, the &quot;no-BS&quot; security platform for devs.</p><p>
In the past, only large enterprises needed to worry about security. Today,cybersecurity has become the top concern of 75% of all CEOs, from startups to enterprises.</p><p>
This means more work for developers, who need to become security experts and ensure their platforms are secure. But it&rsquo;s hard. The market is riddled with overcomplicated, expensive tools that aren&rsquo;t fit for developers. So, we founded Aikido.</p><p>
We are the no-bullsh*t security platform that developers actually like to use. One central platform that shows devs what matters and how to fix it, so they can get back to building.</p><p></p><p>
Why work with us? Founded in 2022 by third-time serial founders, with $25M funding in the bank, we're dead set on getting security done for devs. This is a chance to join an all-star team early, take ownership, and push boundaries.
</p><p></p><p>Aikido is looking for an <b>SEO-driven Content Writer</b> who can turn our technical depth, product insights, and no-BS voice into content that ranks <i>and</i> resonates.</p><p></p><p>
This is a writing-first, editorial-heavy role. You&rsquo;ll collaborate closely with our Technical SEO Strategist and Head of Content Marketing - as well as refining work from external writers - to build a high-quality organic content engine.</p><p></p><p>
Your work will span across updating existing content, producing new search-optimized pieces, rewriting weak pages, editing freelancer outputs, and shaping landing pages, guides, comparison pages, and product-led explainers.</p><p></p><p>
This is a great role for a strong writer with some SEO foundation who wants to level up in technical storytelling, product-focused content, and fast-paced startup execution.</p><p></p><p><b>
Responsibilities</b>
</p><ul><li><p>Write SEO-informed content for landing pages, blogs, guides, comparison pages, and product explainers.</p></li><li><p>
Refresh, rewrite, and improve existing pages to boost clarity, accuracy, and search performance.</p></li><li><p>
Edit and refine content from external freelancers to match our voice and standards.</p></li><li><p>
Work closely with our Technical SEO Strategist to align content with keyword insights and search intent.</p></li><li><p>
Collaborate with the Head of Content Marketing to keep tone, messaging, and narratives consistent.</p></li><li><p>
Translate technical or security concepts into clear, useful content (with support from product &amp; engineering).</p></li><li><p>
Suggest new content ideas based on SEO guidance, industry trends, and product gaps.</p></li></ul><ul><li><p>
2&ndash;4 years of experience writing content for dev tools and/or cybersecurity</p></li><li><p>
Strong writing fundamentals: clarity, tone control, structure, and the ability to simplify the complex.</p></li><li><p>
Understanding of how content impacts SEO (intent, readability, optimization, internal linking).</p></li><li><p>
Editorial skills: comfortable rewriting, editing, and elevating existing content.</p></li><li><p>
Ability to follow brand voice guidelines and incorporate feedback.</p></li><li><p>
Curiosity and willingness to learn deeper SEO practices and technical subjects.</p></li><li><p>
Collaborative mindset and comfortable working cross-functionally.</p></li><li><p>
We encourage smart use of AI for research, outlining, competitive analysis, technical exploration, and revision - but expect all final language to be human-crafted.</p></li></ul><p></p><p><b>
Nice to Have</b></p><ul><li><p>
Experience working in Webflow.</p></li><li><p>
Experience in a fast-moving startup.</p></li><li><p>
Familiarity with developer workflows, DevSecOps, or cybersecurity concepts</p></li></ul><p></p><p><b>
What you can expect:</b></p><ul><li><p>
High-impact position in a fast-growing company.</p></li><li><p>
Fast growth of responsibility.</p></li><li><p>
Competitive salary package.</p></li><li><p>
A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details).</p></li><li><p>
Flexibility in working hours.</p></li><li><p>
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or disability.</p></li></ul></div><p></p>

Developer Content Writer (SEO-Driven)

Archetype

<div><h1 class="jobSectionHeader"><b>Engagement Manager</b></h1><p>
Customer Success | Full-time | Remote</p><p></p><h2 class="jobSectionHeader"><b><br>
About Delve</b></h2><p>
Delve gives Marketing, Communications, and Executive leaders a live view of how their story is being told, revealing shifts, risks, and openings before anyone else. As we scale our customer base and expand our AI visibility platform, we&rsquo;re hiring an Engagement Manager to ensure every customer not only succeeds with Delve but feels deeply supported along the way.<br>
<br>
You'll be working closely with an elite team that has successfully scaled and sold tech products.</p><p>
You&rsquo;ll serve as a strategic partner to customers, helping them operationalize Delve trackers, dashboards, and AI-driven insights. You&rsquo;ll collaborate cross-functionally with Sales, Product, Engineering, and Agency teams to drive adoption, influence the roadmap, and turn Delve into an indispensable part of your customers&rsquo; workflow.</p><p></p><h2 class="jobSectionHeader"><b><br>
How You&rsquo;ll Drive Success</b></h2><h3 class="jobSectionHeader"><b>
Act as a strategic advisor</b></h3><ul>
<li>Serve as the primary point of contact for a portfolio of customers ranging from the hottest startups to global enterprises.</li>
<li>Lead structured business reviews to ensure the client is achieving their goals, and provide guidance on optimizing the use of the technology.</li>
<li>Uncover real customer needs by understanding what they mean, not just what they say, and translate those into clear actions and solutions.</li>
</ul><p></p><ul>
</ul><h3 class="jobSectionHeader"><b>Drive adoption &amp; real outcomes</b></h3><ul>
<li>Help customers integrate Delve into daily workflows across PR, Marketing, Comms, Brand, and Executive teams.</li>
<li>Translate AI Search insights, media patterns, and coverage signals into simple, actionable recommendations.</li>
<li>Proactively identify expansion opportunities and mitigate risks across multi-threaded accounts.</li>
</ul><p></p><ul>
</ul><h3 class="jobSectionHeader"><b>Communicate with speed &amp; clarity</b></h3><ul>
<li>Maintain organized, responsive communication across email, Slack, and calls, ensuring customers always feel heard.</li>
<li>Condense complex ideas into crisp, easy-to-use guidance.</li>
<li>Manage multiple concurrent initiatives with calm, structured execution.</li>
<li>Leverage AI tools to enhance productivity and drive superior, data-informed client outcomes.</li>
</ul><p></p><ul>
</ul><h3 class="jobSectionHeader"><b>Bridge customers and product teams</b></h3><ul>
<li>Deliver concise, actionable feedback to Product and Engineering.</li>
<li>Surface themes, friction points, and feature requests with clarity and prioritization.</li>
<li>Collaborate with Sales on onboarding, renewal planning, and account growth.</li>
</ul><p></p><ul>
</ul><h2 class="jobSectionHeader"><b>What You Bring</b></h2><ul>
<li>2&ndash;3+ years in Sales Engineering, Customer Success or Account Management at a startup, or 4+ years in customer-facing roles.</li>
<li>Exceptional communicator who&rsquo;s comfortable presenting insights, dashboards, and executive-level recommendations.</li>
<li>Deeply empathetic: skilled at making customers feel understood and supported.</li>
<li>Highly organized, responsive, and strong at multi-tasking.</li>
<li>Analytical mindset and confidence working with data and metrics.</li>
<li>Experience using ChatGPT and other AI tools to accelerate workflows and increase efficiency.</li>
<li>Comfortable owning processes end-to-end and navigating ambiguity.</li>
<li>Ability to quickly turn complicated data or concepts into easy-to-understand, executive-ready and concise decks</li>
<li>Experience in media intelligence, marketing, social listening, AI search/GEO, SEO or AI platforms is a strong plus.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Why Join Delve</b></h2><p>
Delve is building the future of visibility&mdash;helping organizations understand who&rsquo;s shaping conversations, what narratives matter, and where opportunities are emerging. You&rsquo;ll play a pivotal role in shaping customer experience and influencing how companies track, measure, and act on media intelligence. You&rsquo;ll report directly into executive leadership who will provide the feedback, mentorship and support to maximize your potential. This is a chance to join early, move fast, and help define a category.</p></div>

Engagement Manager

<div><b>About the Role</b>
<br>
<br>
Uber AI Solutions is one of Uber's biggest bets with the ambition to build one of the world's largest data foundries for AI applications and evolve into a platform of choice for a variety of online tasks. The Moonshot AI team focuses on optimizing the Uber AI Solutions gig marketplace through intelligent supply and demand matching. We also accelerate human-in-the-loop data annotation with automation and develop robust automated evaluation systems.
<br>
<br>
We are in the early stages, with significant opportunities to build new ML models for the gig marketplace. This includes integrating advanced ML models to enable ML-assisted annotations for various use cases, such as Gen AI Labeling, Image/Audio/Video Classification, and Image/Video Segmentation, building LLM-as-Judge for automated quality evaluation, training ranking models to recommend gigs to earners, etc..
<br>
<br>
In this role, you will collaborate closely with product managers, program managers, and cross-functional teams to deliver real world impact. You'll help grow Uber AI Solutions into a leader in the space.
<br>
<br>
<b>What You'll Do</b>
<br>
<ul><li>Contribute to and influence the technical direction for Uber AI Solutions, particularly around ML applications and research.
</li><li>Identify and choose the right problems that will benefit from ML expertise.
</li><li>Design and develop a suite of ML models that will help solve the above problems.
</li><li>Collaborate with backend and frontend engineers to integrate your solutions into our products &amp; platforms.
</li><li>Explore novel ideas and innovative solutions that can lead to a step change in our products
</li><li>Work with cross-functional counterparts like the ML Ops team to understand their needs and improve the models accordingly.
</li><li>Provide mentorship to engineers on the team and across partner orgs to help raise the technical bar.
</li></ul><br>
<b>Basic Qualifications
</b><br>
<ul><li>Ph.D., MS, or Bachelors degree in Computer Science or a closely related discipline.
</li><li>Proficiency in Computer Vision (CV), Natural Language Processing (NLP), or Deep Learning, with a solid grasp of the latest advancements in Generative AI.
</li><li>Strong desire for continuous learning and professional growth, coupled with a commitment to developing best-in-class systems.
</li><li>Excellent problem-solving and analytical abilities.
</li>Proven ability to collaborate effectively as a team player.<br>
<li>
</li></ul><br>
<br>
<b>Preferred Qualifications
</b><br>
<ul><li>8+ years of industry experience in ML/AI.
</li><li>A strong publication record in top-tier AI/ML conferences and journals, demonstrating a history of impactful research.
</li><li>Proven track record of training large models on distributed infrastructure.
</li><li>Demonstrated ability to rapidly prototype, signaling curiosity and an experimental approach.
</li>Experience collaborating effectively across an organization, not limited to just within teams.<br>
<li>
</li></ul><br>
<br>
<br>
<br>
For San Francisco, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Staff Machine Learning Engineer - Uber AI Solutions

Handshake

<div>
 <strong>
  About Handshake
  <br/>
  <br/>
 </strong>
 <strong>
  Handshake
 </strong>
 is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.
 <br/>
 <br/>
 Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.
 <br/>
 <br/>
 Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:
 <br/>
 <br/>
 <ul>
  <li>
   Category Leader: Over 92% coverage across US universities &amp; 77% of total US university student population.
  </li>
  <li>
   Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.
  </li>
  <li>
   World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.
  </li>
  <li>
   Capitalized &amp; Scaling: $434M raised with a $175M+ run rate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Mid Market Account Manager, you will own gross dollar retention and drive growth across your book of business. You will be responsible for running renewal cycles, prospecting within your existing accounts to identify expansion opportunities, and upselling and cross selling throughout your book of business. This includes discovery with executives, proving ROI and value, and partnering with CSMs who manage risk and adoption at the end-user level
 <br/>
 <br/>
 You Will Work Closely With Your CSM Counterpart But Own The Commercial Relationship. You Will Lead Value Conversations, Run Competitive Intel As Needed, Forecast Renewal Outcomes, And Build Strategies To Increase Account Penetration. You Will Also Be Expected To Identify New Buying Centers When Relevant, Including Functions Like Marketing That Engage With Handshake&rsquo;s Brand Bundle Products. You Will Also
 <br/>
 <br/>
 <ul>
  <li>
   Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid Market segment
  </li>
  <li>
   Learn your book of business inside and out to effectively position Handshake&rsquo;s value proposition, always linking it back to key business issues of the customer
  </li>
  <li>
   Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
  </li>
  <li>
   Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake&rsquo;s value
  </li>
  <li>
   Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
  </li>
  <li>
   Manage and present data and value-driven Quarterly Business Reviews
  </li>
  <li>
   Manage overall customer loyalty, serving as internal advocate and escalation point to customers
  </li>
  <li>
   Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Capabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5+ years of account management or customer success experience in SaaS
  </li>
  <li>
   1-3+ years managing expansion and renewal revenue with quota responsibility
  </li>
  <li>
   Track record of quota attainment
  </li>
  <li>
   Experience managing 50+ accounts in a portfolio model
  </li>
  <li>
   Strong history of retention and expansion revenue
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks
  <br/>
  <br/>
 </strong>
 Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.
 <br/>
 <br/>
 <em>
  <strong>
   The below benefits are for full-time US employees.
   <br/>
   <br/>
  </strong>
 </em>
 🎯
 <strong>
  Ownership:
 </strong>
 Equity in a fast-growing company
 <br/>
 <br/>
 💰
 <strong>
  Financial Wellness
 </strong>
 : 401(k) match, competitive compensation, financial coaching
 <br/>
 <br/>
 🍼
 <strong>
  Family Support:
 </strong>
 Paid parental leave, fertility benefits, parental coaching
 <br/>
 <br/>
 💝
 <strong>
  Wellbeing:
 </strong>
 Medical, dental, and vision, mental health support, $500 wellness stipend
 <br/>
 <br/>
 📚
 <strong>
  Growth:
 </strong>
 $2,000 learning stipend, ongoing development
 <br/>
 <br/>
 💻
 <strong>
  Remote &amp; Office:
 </strong>
 Internet, commuting, and free lunch/gym in our SF office
 <br/>
 <br/>
 🏝
 <strong>
  Time Off:
 </strong>
 Flexible PTO, 15 holidays + 2 flex days
 <br/>
 <br/>
 🤝
 <strong>
  Connection:
 </strong>
 Team outings &amp; referral bonuses
 <br/>
 <br/>
 Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
 <br/>
 <br/>
</div>


Mid-Market Account Manager

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