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head of delivery management

Brainlake

<div>
 
 About The Role
 
 
 
 We're looking for a
 
 Head of Delivery Management
 
 who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
 
 
 The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes
 </li>
 <li>
 Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting
 </li>
 <li>
 Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads
 </li>
 <li>
 Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking
 </li>
 <li>
 Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics
 </li>
 <li>
 Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules
 </li>
 <li>
 Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies
 </li>
 <li>
 Standardize methodologies, templates, quality frameworks to enhance delivery predictability
 </li>
 <li>
 Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams
 </li>
 <li>
 Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans
 </li>
 <li>
 Provide transparent, data-driven reporting to senior leadership and governance bodies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in digital delivery, transformation, or enterprise program management
 </li>
 <li>
 8+ years in senior leadership roles within multi-vendor, SI-led delivery environments
 </li>
 <li>
 4+ years of experience in a top tier consulting firm.
 </li>
 <li>
 Proven track record managing large-scale digital ecosystems across multiple domains
 </li>
 <li>
 Strong technical fluency in cloud-native, API-first, and DevSecOps environments
 </li>
 <li>
 Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management
 </li>
 <li>
 Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred
 </li>
 <li>
 Exceptional vendor management, financial control, and data-driven decision-making skills
 </li>
 </ul>
</div>

Head of Delivery Management

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader">About The Role</h3>
We&rsquo;re looking for a Head of Delivery Management who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.<h3 class="jobSectionHeader">
What You'll Do</h3><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul>
Requirements<ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Savills

<div>This is an exciting opportunity to work from our Riyadh office in a role will help provide a full HR operational support service to our Savills KSA business. This is a broad generalist role encompassing day-to-day HR delivery, support to the HR team in all areas and ad-hoc project work and to provide operational and transactional HR services support for the Head of KSA. The successful candidate will support and take ownership for employee relations case work, managing and completing processes independently with the support of the head of HR in KSA and wider regional team.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
Key Responsibilities<ul>
<li>
Provide best in class talent acquisition and talent management, leading on all recruitment activity locally in conjunction with the regional Recruitment Executive to ensure full alignment on recruitment practices and company processes.
</li><li>Lead the CVs screening, interview, and selection process with regards to new prospective hires, implementing creative talent screening processes such as technical competency and psychometric screening assessments.
</li><li>Manage the end-to-end recruitment process for KSA, adopting use of the company&rsquo;s existing software and recruitment portals for maximum efficiency and time management, and regular update of vacancies .</li>
<li>Develop the Graduates program for KSA and present Savills at Saudi universities and continuously promotes success stories and develop grades as brand ambassadors
</li><li>Play an influential role in training and coaching hiring managers on the recruitment cycle and associated talent acquisition processes, implement working practices to ensure a professional and joined up approach at all times.
</li><li>Provide recruitment KPIs and tracking to the Head of HR and Regional HR team, as requested.</li>
<li>Implement tools and professional practices in the HR team to improve existing processes and reporting, making suggestions for changes where needed.
</li><li>Play an active role alongside the Head of KSA in engaging with all staff, mangers and stakeholders on day-to-day operational HR matters, supporting the HR Strategy locally and supporting ER, L&amp;D, Performance Management and Employee Engagement initiatives.
</li><li>Promote the Savills brand and support initiatives to boost the Employer Proposition and Global Branding opportunities.
</li><li>Review the joiner and leaver process, applying changes where needed to enhance the employer experience and use of HR analytics to support our management reporting.
</li><li>Collaborate with other teams such as Marketing, IT, Compliance, Finance to ensure alignment and good working practices are established between all teams are being achieved, to assist in HR projects and initiatives as needed.
</li><li>Mange the development and delivery of the staff induction programme, reviewing periodically to incorporate changes and improvements, as needed.
</li><li>Performance management: Ensures proper implementation performance management processes during the probationary period across all departments, follow-up with the line managers and employees where necessary.
</li><li>Learning &amp; Development: Assist in the delivery and planning of Training arrangements, alongside the Head of HR, and actively support our e-learning provisions.
</li><li>Work on other adhoc HR projects and operational improvement tasks</li>
<li>Act as a point of contact for employee relations matters, addressing concerns, resolving conflicts, and promoting a positive work environment.</li>
<li>Assist with reporting and analytics to plc as well as any local country or regional-level reporting</li>
<li>Assist with conduct investigations into employee complaints and grievances, maintaining confidentiality and ensuring fair and consistent outcomes</li>
<li>Escalate complex employee relations issues to the Head of HR and assist with cases where appropriate</li>
<li>Advising managers regarding probationary reviews, including probationary extensions, where required, contract of employment renewal .</li>
<li>Assist with annual appraisal and promotion process</li>
<li>Liaise with Training Development Manager and Head of HR with identifying employee training needs</li>
<li>Be responsible for the full operational visa process for new joiners, visa renewals, and leavers. Escalate issues or delays to Head of HR whenever needed</li>
<li>Work with managers to ensure a full, smooth onboarding process and assist in the delivery of induction programme to new joiners.</li>
<li>Work with Head of HR on improving onboarding and offboarding processes</li>
<li>Data management &ndash; ensuring integrity and accuracy of data on internal systems and playing a key role in improving and influencing the team&rsquo;s use of systems and efficiency tools.</li>
<li>Follow up with GRO about all relevant licenses, portals, regulations, medical insurance renewal, addition, deletion, any compliant or inquiries about medical insurance, iqama issuance or renewal and other insurance like PI, OD insurance etc.</li>
</ul>
Skills, Knowledge and Experience<ul>
<li>
Bachelor's degree in Human Resources, Business Administration, or related field preferred</li>
<li>Proven experience as an HR Generalist in the KSA (minimum 5-6 years)</li>
<li>In-depth knowledge of KSA labour laws and regulations</li>
<li>Strong interpersonal and communication skills</li>
<li>Ability to maintain confidentiality and handle sensitive information with discretion</li>
<li>Proficient in HRIS and Microsoft Office Suite</li>
<li>High attention to details and strong execution skills</li>
<li>Ability to plan and prioritize work and conflicting demands
</li><li>Good understanding of the pace and urgency related to the HR function
</li><li>Solid MS Outlook and Word experience.
</li><li>Good Excel experience (basic formulas and formatting experience)
</li><li>Proficient at navigating technology and ability to learn systems quickly. independently
</li><li>Articulate, proactive, professional and confident demeanor; able to work with minimal supervision
</li><li>Eager to learn and grow within a fast paced and dynamic tram structure</li>
<li>Good planning and organisational skills</li>
<li>CIPD certification is a plus</li></ul></div>

Senior HR Generalist

Riyadh Development Company | شركة الرياض للتعمير

<div>
 
 As the
 
 Senior Delivery Manager
 
 at
 
 Riyadh Development Company
 
 , you will be responsible for leading the execution of complex real estate development projects from planning through handover. This role is central to the success of the company&rsquo;s real estate portfolio, ensuring projects are delivered on time, within budget, and in full compliance with quality and regulatory standards. You will oversee project teams, coordinate with internal and external stakeholders, and report directly to the Head of Real Estate Development. Success in this role requires technical expertise, strategic thinking, and the ability to lead multi-disciplinary teams across a fast-paced development environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee the planning and delivery of multiple real estate projects, ensuring alignment with company goals, budgets, and timelines.
 </li>
 <li>
 Lead project execution across all stages&mdash;from mobilization to handover&mdash;ensuring quality standards and regulatory compliance are met.
 </li>
 <li>
 Advise the Head of Department on project prioritization, resource allocation, and risk management.
 </li>
 <li>
 Coordinate across internal departments (design, finance, legal, procurement) and external consultants to maintain alignment and solve delivery challenges.
 </li>
 <li>
 Review and approve interim payment certificates for contractors and consultants, ensuring contractual compliance.
 </li>
 <li>
 Consolidate, validate, and present project performance reports and dashboards to senior leadership.
 </li>
 <li>
 Monitor project KPIs and ensure consistent, data-driven reporting across the delivery portfolio.
 </li>
 <li>
 Recommend innovative construction technologies and best practices that enhance delivery efficiency.
 </li>
 <li>
 Represent the department in meetings with senior stakeholders, government entities, and partners.
 </li>
 <li>
 Escalate major delivery issues with strategic recommendations to senior management.
 </li>
 <li>
 Mentor and develop Project Managers and team members, building internal capabilities across the delivery function.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil or MEP Engineering, or a related discipline (required).
 </li>
 <li>
 PMP certification (preferred).
 </li>
 <li>
 MBA or Master&rsquo;s in a related field (preferred).
 </li>
 <li>
 10&ndash;15 years of experience in project delivery, with a strong background in managing large-scale real estate or infrastructure projects.
 </li>
 <li>
 Proven ability to deliver complex projects in the Saudi real estate or construction sector.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Deep expertise in project delivery, construction management, and stakeholder coordination.
 </li>
 <li>
 Strong leadership and team development capabilities.
 </li>
 <li>
 Excellent analytical, reporting, and problem-solving skills.
 </li>
 <li>
 High emotional intelligence and executive communication ability.
 </li>
 <li>
 Familiarity with AutoCAD, Excel, PowerPoint, Word; working knowledge of Primavera P6 and/or Microsoft Project.
 </li>
 <li>
 Ability to manage stress, tight deadlines, and multiple competing priorities.
 </li>
 </ul>
 
 
 
 
 
 Working at Riyadh Development Company
 
 
 
 Riyadh Development Company is committed to shaping the urban future of the Kingdom through impactful real estate and infrastructure projects. As a publicly listed company aligned with Saudi Arabia&rsquo;s strategic vision, we are at the forefront of urban transformation. Our people are our greatest asset&mdash;empowered by a leadership team that values transparency, accountability, and excellence. At RDC, you will be part of a dynamic environment where innovation thrives, collaboration is valued, and every project contributes to the evolving landscape of the capital city and beyond.
 
</div>

Senior Delivery Manager

Get AI-powered advice on this job and more exclusive features.As the Senior Delivery Manager at Riyadh Development Company, you will be responsible for leading the execution of complex real estate development projects from planning through handover. This role is central to the success of the company's real estate portfolio, ensuring projects are delivered on time, within budget, and in full compliance with quality and regulatory standards. You will oversee project teams, coordinate with internal and external stakeholders, and report directly to the Head of Real Estate Development. Success in this role requires technical expertise, strategic thinking, and the ability to lead multi-disciplinary teams across a fast-paced development environment. Key Responsibilities <ul><li>Oversee the planning and delivery of multiple real estate projects, ensuring alignment with company goals, budgets, and timelines.</li><li>Lead project execution across all stages-from mobilization to handover-ensuring quality standards and regulatory compliance are met.</li><li>Advise the Head of Department on project prioritization, resource allocation, and risk management.</li><li>Coordinate across internal departments (design, finance, legal, procurement) and external consultants to maintain alignment and solve delivery challenges.</li><li>Review and approve interim payment certificates for contractors and consultants, ensuring contractual compliance.</li><li>Consolidate, validate, and present project performance reports and dashboards to senior leadership.</li><li>Monitor project KPIs and ensure consistent, data-driven reporting across the delivery portfolio.</li><li>Recommend innovative construction technologies and best practices that enhance delivery efficiency.</li><li>Represent the department in meetings with senior stakeholders, government entities, and partners.</li><li>Escalate major delivery issues with strategic recommendations to senior management.</li><li>Mentor and develop Project Managers and team members, building internal capabilities across the delivery function.</li></ul> Education & Experience <ul><li>Bachelor's degree in Civil or MEP Engineering, or a related discipline (required).</li><li>PMP certification (preferred).</li><li>MBA or Master's in a related field (preferred).</li><li>10-15 years of experience in project delivery, with a strong background in managing large-scale real estate or infrastructure projects.</li><li>Proven ability to deliver complex projects in the Saudi real estate or construction sector.</li></ul> Core Competencies <ul><li>Deep expertise in project delivery, construction management, and stakeholder coordination.</li><li>Strong leadership and team development capabilities.</li><li>Excellent analytical, reporting, and problem-solving skills.</li><li>High emotional intelligence and executive communication ability.</li><li>Familiarity with AutoCAD, Excel, PowerPoint, Word; working knowledge of Primavera P6 and/or Microsoft Project.</li><li>Ability to manage stress, tight deadlines, and multiple competing priorities.</li></ul> Working at Riyadh Development Company Riyadh Development Company is committed to shaping the urban future of the Kingdom through impactful real estate and infrastructure projects. As a publicly listed company aligned with Saudi Arabia's strategic vision, we are at the forefront of urban transformation. Our people are our greatest asset-empowered by a leadership team that values transparency, accountability, and excellence. At RDC, you will be part of a dynamic environment where innovation thrives, collaboration is valued, and every project contributes to the evolving landscape of the capital city and beyond. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Project Management</li></ul><img src="https://www.jobg8.com/Tracking.aspx?tshgTOASS1lfEzOhVwGl0j9wmh%2fjuE32y" width="0" height="0" />

The International Academy - Amman

4. Customer Care Operations ExpertCompany: Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16  Customer Care Operations ExpertJob Description and Requirements: Customer Care Operations Expert for our semi-government client in Riyadh. Utilities experience is a must, preferable experience will be in water sector. Bachelor's degree in business or related field. Master preferred. 20+ years demonstrated experience helping organizations design or implement eƯective strategy within Utility Companies. Mastery with Customer Resolution. An in-depth understanding of Data Quality tooling and framework approaches. Comfortable with direct exposure to executive stakeholders, board members, and regulators Executing on projects with an Agile delivery methodology Ability to work both as an individual contributor and collaboratively in a multi teams environment. Strong knowledge of Microsoft Excel, PowerPoint, BI and Access. Strong organizational skills and attention to detail. Strong oral and written communication skills. Kindly send CVs to : Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16

Customer Care Operations Expert

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4645 head of delivery management jobs IN Saudi Arabia

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