project manager

sales manager

marketing manager

commercial manager

planning manager

operations manager

Mediterranean Shipping Company

<div>Operations Manager 
We are searching for an experienced Operations Manager at our MSC Saudi Arabia - Ad Dammam facility. 
Primary Duties and Responsibilities 
The Operations Manager is responsible for overseeing and optimizing all operational activities across port, terminal, and logistics functions in Dammam. This includes managing vessel operations, coordinating with terminals, ensuring smooth cargo handling, and improving operational performance and efficiency. The Operations Manager will act as the main liaison between internal departments, terminals, and external partners to achieve seamless execution of MSC&rsquo;s network objectives while maintaining compliance with company standards and safety regulations. 
Operational Management 
Plan, coordinate, and monitor daily port and terminal operations to ensure efficient vessel turnaround and cargo handling. 
Optimize berth allocation, yard utilization, gate operations, and resource deployment. 
Minimize vessel idle time and port stay through proactive planning and coordination. 
Liaise with terminal operators and port authorities to secure berths, equipment, and manpower as needed. 
Ensure smooth execution of all MSC vessel operations, including container, breakbulk, and special cargo activities. 
Identify and resolve operational bottlenecks to enhance performance, reduce costs, and meet Key Performance Indicators (KPIs). 
Ensure compliance with all operational policies, safety standards, and local regulations. 
Performance &amp; Coordination 
Monitor real-time vessel and cargo movements; provide timely updates to management and stakeholders. 
Collaborate with Geneva (GVA) Network and Port Operations teams to maintain high service levels. 
Analyze operational data, identify trends, and propose action plans for improvement. 
Develop and maintain strong relationships with local authorities, terminals, and shipping agents. 
Lead operational meetings to review performance, highlight issues, and implement solutions. 
Ensure all operational incidents and delays are reported promptly and resolved effectively. 
Reporting &amp; Continuous Improvement 
Prepare regular performance reports and communicate updates to senior management. 
Track and analyze key metrics related to port productivity, vessel turnaround, and cost efficiency. 
Recommend and implement process improvements to enhance overall operational performance. 
Stay updated with terminal developments, equipment upgrades, and regulatory changes impacting port operations. 
Team Leadership 
Lead, mentor, and develop the local operations team to achieve excellence and high performance. 
Promote a culture of safety, teamwork, and continuous improvement. 
Conduct performance evaluations and identify training needs. 
Ensure staff compliance with company standards, ethics, and operational discipline. 
Required Qualifications 
Education: 
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Maritime Operations, or a related field. 
Experience: 
Minimum of 10 years of progressive experience in port operations, logistics, or terminal management. 
Proven track record in managing large-scale operational functions within the shipping or terminal industry. 
Skills &amp; Competencies: 
Strong leadership and decision-making capabilities. 
In-depth knowledge of port operations, vessel planning, and terminal procedures. 
Excellent coordination, problem-solving, and negotiation skills. 
Proficiency in operational systems and reporting tools. 
Ability to work under pressure and manage multiple priorities. 
Flexible to work extended hours or weekends when required. 
Strong understanding of financial and risk management principles. 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

Operations Manager

Hilton Worldwide, Inc.

Overview Job Description - Operations Manager (HOT0C2AF) Job Description Operations Manager ( Job Number: HOT0C2AF ) Work Locations DoubleTree by Hilton Jizan Corniche Road Jazan 100100 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction. What will I be doing? As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: <ul> <li>Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.</li> <li>In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.</li> <li>Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.</li> <li>Train team members and implement Hilton standard and related departmental regulations.</li> <li>Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.</li> <li>Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.</li> <li>Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.</li> <li>Manage direct reports professionally to ensure effective teamwork and operations.</li> <li>Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.</li> <li>Conduct regular Operations meetings including all direct reports.</li> <li>Supervise daily team members' performance and grooming.</li> <li>Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.</li> <li>Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.</li> <li>Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).</li> <li>Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.</li> <li>Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.</li> <li>Evaluate competitors' products and price policies twice a year.</li> <li>Ensure that VIP guests receive the care and service they deserve every day.</li> <li>Adhere to the hotel's security and emergency policies and procedures.</li> <li>Assist the General Manager in all activities and functions relating to the daily operations of the hotel.</li> <li>Complete relevant tasks assigned by the General Manager.</li> <li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.</li> <li>Carry out any other reasonable duties and responsibilities as assigned.</li> </ul> What are we looking for? An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Hospitality: Passionate about delivering exceptional guest experiences.</li> <li>Integrity: Do the right thing, all the time.</li> <li>Leadership: Strive to be leader in our industry and in our communities.</li> <li>Teamwork: A team player in everything you do.</li> <li>Ownership: Take ownership of your actions and decisions.</li> <li>Now: Operate with a sense of urgency and discipline.</li> <li>College degree or equivalent.</li> <li>At least 2 years of relevant operations experience.</li> <li>Experienced in the Hospitality, Travel and Leisure industry management.</li> <li>Proficient in English and Chinese translations to meet business needs.</li> <li>Proficient in Microsoft Word and Excel.</li> <li>Resourceful, creative and able to maintain flexibility.</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hospitality Ventures

<div>
 
 
 About the role:
 
 
 
 
 
 
 As an Operations Manager, you will be responsible for leading daily operations of the assigned restaurants branches to ensure smooth operations, profitability, exceptional service standards and achieving the yearly sales target by building strong connections with the current and potential customers.
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Oversee daily operations, service quality and maintenance across all restaurant branches by conducting daily visits.
 </li>
 <li>
 Support Restaurant Managers in resolving challenges and ensuring smooth operations.
 </li>
 <li>
 Monitor weekly/monthly inventory, sales and cost to maximize profitability and efficiency.
 </li>
 <li>
 Collaborate with Marketing, Finance, HR, and Executive Chefs to align goals and campaigns.
 </li>
 <li>
 Drive research and development through data analysis, testing, and process improvement.
 </li>
 <li>
 Develop and mentor teams, ensuring quality, consistency, and readiness for new branches openings.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge, Skills, and Aptitude
 
 
 
 
 
 
 
 Educational Qualifications and Certifications:
 
 Bachelor&rsquo;s degree in hospitality management or a related field.
 
 
 
 Knowledge:
 
 Knowledge of strong financial acumen and cost control with a strategic ability to drive growth through market and consumer insights.
 
 
 
 Technical Skills:
 
 Computer skills and Microsoft Office proficiency.
 
 
 
 Language Skills:
 
 Proficiency in English language is essential.
 
 
 
 Experience:
 
 Minimum 5 years of Management experience in the Food &amp; Beverages industry.
 
 
 
 
 
 
 
 
 
 To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.
 
 
</div>

SupportFinity

Overview Job Description - POSITION OBJECTIVE - The position is responsible for increasing business revenues<ul><li>The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction</li><li>Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store</li><li>Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience</li><li>Provide leadership and support to all the employees</li></ul> Key Responsibilities <ul><li>Sales and profitability:</li><li>Achieve quantitative measures of performance in the following areas:</li><li>Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage</li><li>Set store sales target to maximize the sales and profitability</li><li>Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources</li><li>Effective management of the operational costs, reduction in operational costs by automation</li><li>Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees</li><li>Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times</li><li>Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements</li><li>Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation</li><li>Interpret and make decision on operations and visual standards based on store and client's needs</li><li>Employee development:</li><li>Identify store training and development needs in conjunction with the Brand General Manager and training department</li><li>Formulate a succession plan, in conjunction with the Brand General Manager</li><li>Set KPI's and KRA's for direct reportees and conduct performance appraisal and feedback</li><li>Involve in the selection and recruitment of the operational staff, when required</li><li>Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives</li><li>Communication</li><li>Conduct regional sales and operations meetings on regular basis</li><li>Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance</li><li>Ensure brand participation in loyalty programme 'Club Apparel'</li><li>Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas</li><li>Stock Management</li><li>Monitor store inventory in consultation with Brand General Manager and Brand Managers</li><li>Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales</li><li>Monitor slow-moving and out-dated stock, in consultation with Brand Managers</li><li>Ensure stock security measures are effectively managed by Store Managers</li><li>Store design and projects Management</li><li>Involve in the design and layout process of the new store projects</li><li>Design a "New Store Schedule" prior to commencement of design process</li><li>Provide guidance to concept Architect during the design and implementation process</li><li>Conduct regular Project update meetings with the Projects team</li><li>Provide guidance and support to territory during set-up and merchandising phase</li><li>Miscellaneous</li><li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness</li><li>Handling legal responsibilities related to store management/store opening/planning</li></ul> About Us "Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site Apparel Group operates brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades."About the companyApparel GroupBe vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 To oversee operational activities and to manage facilities while implementing best supplier and customer relationship management, O&amp;M Optimizations &amp; building energy services management.
 </li>
 <li>
 To improve the overall operational efficiency of the managed assets and to maintain high customer satisfaction, and help achieving Enova&rsquo;s business objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall Site Operations strategy and participate in developing Enova&rsquo;s strategy in line with the vision, mission, and business objectives.
 </li>
 <li>
 Deliver the Operations Management strategy for Contractual Sites of the assigned assets while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Participate and recommend actions to maximize the effective achievement of the Site Contract&rsquo;s objectives through leading the Site Operations team, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the Contract Manager in defining an optimum structure for the division so that resources are optimally utilized, and communication takes place in an efficient manner.
 </li>
 <li>
 Participate in the budgeting process for the Site Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage Site Operations while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
 </li>
 <li>
 Discuss &ldquo;Site-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and participate in the evaluation of suppliers&rsquo; performance to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization for Site Operations to ensure that the right number and talent is available for running operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, IT, etc.).
 </li>
 <li>
 Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Recommending the revision of contracts&rsquo; scope of work when Site conditions change.
 </li>
 <li>
 Ensures the monitoring of the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.). Ensures that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Ensures operational audits of staff and customers are conducted to gather feedback and monitor satisfaction in order to improve the Site operations and facilities management services.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, CMMS knowledge is also preferable
 </li>
 <li>
 10 &ndash; 12 years&rsquo; experience in operations management including 4 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

<div>IP Operations Manager
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company- DHL Global Forwarding has an opening for a IP Operations Manager role in Dammam, Saudi Arabia.
Join us in connecting people and improving lives! 
In this IP Operations Manager position
<ul><li>Team Leadership: Manage and support the operations team, promoting a high-performance culture.</li>
<li>Cargo Management: Supervise handling of cargo, ensuring compliance with safety standards.</li>
<li>Customs Clearance: Facilitate customs processes and liaise with authorities.</li>
<li>Billing : Monitor unbilled and billing files for accuracy and timeliness.</li>
<li>Process Improvement: Identify and implement operational enhancements and maintain SOPs.</li>
<li>Reporting: Prepare performance reports and analyze operational data.</li>
</ul>Stakeholders
<ul><li>Influence others outside of own job area regarding policies, practices and procedures</li>
<li>Develop strong, trusting relationships with business leaders across DHL</li>
<li>Cooperate with and coordinate 3rd parties e.g. external service providers</li>
<li>Advise customers and key stakeholders on processes, systems and tools</li>
</ul>Management Responsibility
<ul><li>Manage experienced professionals who exercise latitude and independence in assignments</li></ul> 
Now, here is what we need from you! 
<ul><li>Bachelor&rsquo;s Degree</li>
<li>Experience - more than 6 years</li>
<li>International freight forwarding experience managing projects in saudi arabia .</li>
<li>Proven experience in operations management within logistics.</li>
<li>Strong knowledge of customs processes and cargo operations.</li>
<li>Excellent leadership, communication, and analytical skills.</li></ul> 
We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 #LI-MEA</div>

IP Operations Manager

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.
 
 
 
 
 
 The role will involve overseeing an Operations Specialist who will support the implementation and monitoring of quality procedures, ensuring that patient experience and facility standards meet all accreditation criteria.
 
 
 
 
 
 The Healthcare Operations Manager is responsible for overseeing contracts and operator performance, ensuring that all operational elements align with organizational goals.
 
 
 
 
 
 Additionally, the role requires a solid understanding of medical insurance processes, financial oversight, and the ability to collaborate with other KAUST teams. The Healthcare Operations Manager will act as a deputy to the Head of Health during any absences, demonstrating strong leadership and team management skills while driving continuous improvement.
 
 
 
 
 
 
 
 
 
 Major Accountabilities
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
 </li>
 <li>
 Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
 </li>
 </ul>
 
 
 
 
 
 Contract and KPIs
 
 
 <ul>
 <li>
 Monitor and review key performance indicators (KPIs) related to the medical services contract.
 </li>
 <li>
 Where necessary, monitor improvement plans to rectify any KPI non-compliance.
 </li>
 <li>
 Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
 </li>
 <li>
 Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Lead in the planning and implementation (supported by Facilities Management) of facilities improvements/rectifications.
 </li>
 <li>
 Contribute to the Management Operations meetings between KAUST Health and the provider.
 </li>
 <li>
 Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
 </li>
 <li>
 Provide direction to team members of the ER department vehicles and emergency drill planning.
 </li>
 <li>
 Oversee the planning and implementation of KH program activities and campaigns.
 </li>
 <li>
 Support FCSC in all their communications and operational / administration needs.
 </li>
 </ul>
 
 
 
 
 
 Patient Experience &amp; Referral
 
 
 <ul>
 <li>
 Oversee the management of the KAUST Patient Experience function and data analysis reports and ensure a positive patient journey, addressing patient concerns and feedback with the service provider.
 </li>
 <li>
 Act as the escalation point for patient complaints and feedback, ensuring any investigations and or findings are completed and acted upon to ensure resolution.
 </li>
 <li>
 Work with the service provider to oversee action plans on patient experience enhancements and innovations.
 </li>
 <li>
 Oversee the patient referral programs, ensuring a smooth and effective management of patient transfers to appropriate facilities.
 </li>
 </ul>
 
 
 
 
 
 Medical Insurance &amp; Financial Oversight
 
 
 <ul>
 <li>
 Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
 </li>
 <li>
 Reviewing monthly financial and insurance reports, identifying trends and corrective measures.
 </li>
 <li>
 Active participation in the claims and reconciliation process with both the operator and insurers.
 </li>
 <li>
 Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
 </li>
 <li>
 Collaborating with Finance and relevant stakeholders to ensure accurate forecasting, reporting, and budget adherence.
 </li>
 </ul>
 
 
 
 
 
 Facilities, Quality, and Safety
 
 
 <ul>
 <li>
 Lead the Facilities Management and Safety (FMS) Committee to ensure the safe and efficient operation of the facility.
 </li>
 <li>
 Support the Head, KAUST Health and Quality and Governance Manager in preparation for and achievement of quality assurance accreditations, including JCI and CBAHI.
 </li>
 <li>
 Stay updated on industry trends and regulatory changes that may affect operations.
 </li>
 </ul>
 
 
 
 
 
 Leadership and Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high-performing team of professionals.
 </li>
 <li>
 Foster a positive and supportive work environment that encourages teamwork and innovation.
 </li>
 <li>
 Evaluate team performance and provide regular feedback and coaching.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvements
 
 
 <ul>
 <li>
 Identify and implement best practices and liaise with the service provider to enhance operational efficiency and service quality.
 </li>
 <li>
 Foster a culture of continuous improvement by encouraging feedback and innovative ideas from team members.
 </li>
 <li>
 Evaluate program proposals from the service provider and work collaboratively to develop new and engaging program offerings that align with the community's needs and the organization's strategic objectives.
 </li>
 <li>
 Assist and oversee Capital Programs related to the scope of managed services when required.
 </li>
 <li>
 Support the Assets Management Program when needed.
 </li>
 <li>
 Provide support as directed by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Person Requirements
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Demonstrates a strong understanding of the KAUST Health services and the needs and requirements to meet demand for the KAUST Community.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Ability to manage multiple projects and priorities effectively.
 </li>
 <li>
 Flexible and adaptable work style &ndash; including working hours and availability.
 </li>
 <li>
 Strong influencing and negotiating style and experience.
 </li>
 <li>
 Displays a high level of initiative, creativity, and organizational skills, managing tasks efficiently and independently.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to handle complex and highly confidential information and situations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in medical specialties.
 </li>
 <li>
 Master's degree in Hospital Management &amp; Healthcare Administration or MBA.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role (Governmental/private sectors).
 </li>
 <li>
 Must have a strong background in the healthcare sector.
 </li>
 <li>
 Strong leadership skills and team management.
 </li>
 <li>
 Strong experience in facilities management &amp; operations.
 </li>
 <li>
 Contract Management and review of contract KPIs.
 </li>
 <li>
 Strong Finance and RCM experience with a strong background in medical insurance.
 </li>
 <li>
 Proficient in patient experience, emotional intelligence, and data analysis methodology.
 </li>
 <li>
 Experience working in a service contract environment.
 </li>
 <li>
 An understanding of the Jeddah/KSA healthcare landscape would be advantageous.
 </li>
 </ul>
 
 
</div>

Healthcare Operations Manager

Explore 2687+ Operations manager in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2687 operations manager jobs IN Saudi Arabia

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Healthcare Operations Manager