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business development & operations manager

head of operations

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

ABU ISSA HOLDING

Job Summary: The Sous-Chef will assist the Head Chef in managing daily kitchen operations, ensuring high-quality preparation and presentation of sweets and desserts, maintaining hygiene standards, and supervising kitchen staff. The role requires a balance of creativity, leadership, and operational excellence to deliver an exceptional culinary experience.Key Responsibilities:<ul><li>Assist the Head Chef in planning and preparing menus, including specialty desserts and sweets.</li><li>Supervise and train kitchen staff, ensuring consistent quality and adherence to recipes.</li><li>Oversee daily kitchen operations, including food preparation, cooking, and plating.</li><li>Maintain high standards of hygiene, safety, and sanitation in compliance with local regulations.</li><li>Monitor inventory, order supplies, and minimize waste.</li><li>Ensure timely production and service during high-demand periods.</li><li>Collaborate with the Head Chef to innovate and develop new dishes and seasonal offerings.</li><li>Manage kitchen equipment and ensure proper maintenance.</li><li>Assist in controlling food cost and optimizing kitchen efficiency.</li></ul>Requirements:<ul><li>Diploma or degree in Culinary Arts or equivalent.</li><li>Minimum 3&ndash;5 years of experience in a similar role, preferably in pastry or confectionery.</li><li>Strong knowledge of dessert and sweets preparation techniques.</li><li>Leadership skills and ability to manage a team effectively.</li><li>Excellent organizational, time management, and problem-solving skills.</li><li>Knowledge of food safety, hygiene, and health regulations.</li><li>Creativity and passion for culinary excellence.</li></ul>Job Type: Full-timePay: QAR6,500.00 per monthApplication Question(s):<ul><li>What's your current/previous salary?</li><li>What's your salary expectation?</li><li>What's your earliest availability to join our company?</li></ul>

Sous-chef

Chain Blue Restaurant

Chain Blue is a fast-growing restaurant brand known for quality, consistency, and excellent customer experience. We are looking for a skilled and dependable Head Chef &amp; Kitchen Manager to lead our kitchen operations, maintain high food standards, and manage the kitchen from A to Z.Role OverviewThe Head Chef &amp; Kitchen Manager will be responsible for all cooking and food preparation, managing kitchen staff, maintaining cleanliness, and handling inventory and ordering. This role requires strong leadership, excellent cooking skills, and the ability to maintain smooth daily operations.Key ResponsibilitiesCooking &amp; Food Preparation<ul><li>Prepare and cook all menu items to high quality and consistency.</li><li>Oversee food prep and ensure proper portioning and presentation.</li><li>Maintain excellent taste, hygiene, and standards at all times.</li></ul>Kitchen Management<ul><li>Supervise and train kitchen helpers and prep staff.</li><li>Assign daily tasks and ensure smooth workflow.</li><li>Maintain cleanliness, hygiene, and safety standards in the kitchen.</li><li>Ensure all equipment is properly maintained.</li></ul>Inventory &amp; Ordering<ul><li>Track daily stock levels and usage.</li><li>Place orders for ingredients and supplies.</li><li>Prevent wastage and manage food cost efficiently.</li><li>Receive and inspect deliveries.</li></ul>Menu &amp; Quality Control<ul><li>Assist in menu improvements and new dish development.</li><li>Ensure consistency in flavour, presentation, and speed of service.</li><li>Monitor food safety and comply with health regulations.</li></ul>Team Leadership<ul><li>Lead by example with professionalism and discipline.</li><li>Build a positive and efficient kitchen environment.</li><li>Schedule shifts for kitchen staff when needed.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Head Chef or Kitchen Manager.</li><li>Strong cooking and prep skills.</li><li>Knowledge of food safety and hygiene standards.</li><li>Good leadership and communication skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Organised and reliable.</li><li>Experience managing inventory and ordering supplies.</li></ul>Job Type: Full-timePay: QAR3,500.00 - QAR4,500.00 per monthApplication Question(s):<ul><li>Which restaurant did you work for?</li><li>Did you manage a kitchen before?</li></ul>Experience:<ul><li>Kitchen : 5 years (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Head Chef and Kitchen Manager

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 30 November 2025
 
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 
 Description
 
 
 
 To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant General Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
 
 
 
 Key Responsibilities
 
 
 
 - Responsible to Head of Department/ Assistant Head of Department.
 
 - Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
 
 - Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
 
 - Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
 
 - Ensure that the place of work and surrounding area is kept clean and organised at all times.
 
 - Execute and demand the team to execute the highest level of service and set-up standards at all times.
 
 - Be knowledgeable of all services and products offered by the hotel.
 
 - Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
 
 - Set an example in terms of service, products and guidance of the team that reflects the concept.
 
 - Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.
 
 - Organise tastings of daily dishes and new menus.
 
 - Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
 
 - Perform up selling for all items offered by the department assigned as well as offering alternatives.
 
 - Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
 
 - Produce reports and analysis of the outlet and present report in the monthly performance meeting.
 
 - Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
 
 - Assist in preparation of the outlet&rsquo;s budget.
 
 - Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
 
 - Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
 
 - Identify errors and correct them as required during set-up, service and breakdown of operations.
 
 - Implement a flexible work schedule based on business patterns.
 
 - Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.
 
 - Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.
 
 - Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
 
 - Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
 
 - Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
 
 - Attend all required trainings as described by the department.
 
 - Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
 
 - Report incidents that require disciplinary actions immediately to the Head of Department.
 
 - Prepare and review outlet&rsquo;s operations manual updates annually in accordance with the Assistant Head of Department.
 
 - Constantly improve the product quality by sourcing the best available products.
 
 - Support activities and cooperation with the suppliers.
 
 - Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
 
 - Organise all required outlet specific trainings as described by the department.
 
 - Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
 
 - Respond to any changes in the department as dictated by the hotel management.
 
 - Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
 
 - Ensure that the opening and closing procedures established for the outlet are followed.
 
 - Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department.
 
 - Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
 
 
 
 Skills
 
 
 
 - Strong Food &amp; Beverage knowledge
 
 - Customer Resolution skills
 
 - Team Training skills
 
 - Appraisal training
 
 - Up selling skills
 
 - Strong personality
 
 - Ability to drive the team to provide high level of service and consistency
 
 - BA/BSc in Hospitality Management or related field, preferably from hotel school
 
 - Minimum 2 year in F&amp;B management role
 
 - Ability to work and communicate in a multinational environment
 
 - Ability to operate computer and office equipment
 
 - Proficiency in Excel and Word
 
 - Excellent written and verbal communication skills
 
 
 
 About Kempinski
 
 
 
 Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
 
 Embrace an experience as individual as you are!
 
</div>

Restaurant General Manager - Public House

VOLUME CAFE

Job Title: Head of Research &amp; Development (R&amp;D) &ndash; F&amp;BJob Summary:The Head of Research &amp; Development (R&amp;D) will lead innovation and product development within the Food &amp; Beverage (F&amp;B) division. This role is responsible for creating new products, improving existing offerings, ensuring quality standards, and aligning product development with market trends and company strategy. The ideal candidate will have extensive experience in F&amp;B operations, menu development, and production processes.Key Responsibilities:<ul><li>Lead the R&amp;D team to develop innovative F&amp;B products that align with the company&rsquo;s vision and market trends.</li><li>Conduct research on new ingredients, techniques, and emerging food trends to enhance product offerings.</li><li>Collaborate with chefs, production teams, and operations to implement new recipes and products efficiently.</li><li>Standardize recipes, portion sizes, and presentation to maintain consistency across all outlets.</li><li>Conduct product testing, tasting sessions, and quality checks to ensure high standards.</li><li>Analyze consumer feedback, sales data, and market research to guide product development decisions.</li><li>Manage R&amp;D budgets, resource allocation, and supplier relationships.</li><li>Ensure compliance with food safety, hygiene, and regulatory standards in all product development activities.</li><li>Train kitchen and production staff on new products, techniques, and processes.</li><li>Prepare reports on R&amp;D activities, product launches, and performance metrics for management review.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Food Science, Culinary Arts, Hospitality Management, or related field.</li><li>Minimum 8&ndash;10 years of experience in the F&amp;B industry with at least 3&ndash;5 years in a managerial or head-level R&amp;D role.</li><li>Strong knowledge of culinary techniques, food production processes, and menu engineering.</li><li>Experience with product innovation, recipe development, and quality control.</li><li>Excellent analytical, problem-solving, and leadership skills.</li><li>Ability to work collaboratively across multiple departments and manage cross-functional teams.</li><li>Strong understanding of food safety standards, HACCP, and relevant regulatory requirements.</li></ul>Job Types: Full-time, PermanentApplication Question(s): * Are you available to join immediately or any notice period<ul><li>Current and expected salary</li></ul>

Research and Development Head

ABAJOUR RESTAURANT

We're Hiring: Sous ChefAre you passionate about culinary excellence and ready to take your career to the next level? Join our dynamic kitchen team as a Sous Chef, where creativity meets precision in every dish.What You'll Do<ul><li>Assist the Head Chef in daily kitchen operations and menu planning</li><li>Supervise and train kitchen staff, ensuring high standards of food preparation</li><li>Maintain inventory, order supplies, and manage food costs</li><li>Ensure compliance with health and safety regulations</li><li>Step in to lead the kitchen during the Head Chef&rsquo;s absence</li><li>Contribute to a positive, collaborative kitchen culture</li></ul>What We're Looking For<ul><li>Proven experience as a Sous Chef or strong background as a Senior Line Cook</li><li>Culinary degree or equivalent experience preferred</li><li>Strong leadership and communication skills</li><li>Passion for food, innovation, and teamwork</li><li>Ability to thrive in a fast-paced environment</li><li>Fluency in English and Arabic is mandatory.</li></ul>Job Types: Full-timeSalary: Attractive packageRequirement: ImmediateJob Type: Full-time

Sous Chef

Explore 3404+ Head of operations in Doha Qatar Jobs In Qatar Moph License Jobs In Qatar this November. Find roles across top companies and apply now to boost your career.

3404 head of operations jobs IN Doha Qatar Jobs In Qatar Moph License Jobs In Qatar

Store Director

Sous-chef

Head Chef and Kitchen Manager

Restaurant General Manager - Public House

Restaurant General Manager - Public House

Research and Development Head

Sous Chef