head of training and development

LA28

<div>LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place&ndash;a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors&ndash;optimism, integrity, excellence, inclusion, co-creation and boldness&ndash;and look forward to hearing about how your past experiences align with them.
<h3 class="jobSectionHeader">
Head of Games Time Training:</h3>

The Head of Games Time Training is a hands-on, event delivery-focused professional responsible for designing and implementing LA28's training programs across the Games footprint. This individual will partner closely with leaders and teams to understand and assess business and Functional Area needs and deliver training solutions that ready the LA28 workforce for Games Time delivery and operations.

This role will report to the Senior Vice President, People&mdash;Games Prep &amp; Delivery
<h3 class="jobSectionHeader">
Key Responsibilities:</h3>
<ul><li>Conduct an enterprise-wide needs assessment across all Functional Areas to determine organizational training requirements and needs for Games Time operations and delivery.</li>
</ul><ul><li>Lead the development and execution of LA28's Games Time (GT) Training strategy aligned to expected workforce growth and the operational readiness strategies.</li>
</ul><ul><li>Lead the HR Team's Operational Readiness activities and work cross functionally to achieve organizational readiness objectives</li>
</ul><ul><li>Lead the development and delivery of all GT training programming, including but not limited to coordinating general training, role specific and venue specific training, as well as other required preparatory activities across the GT footprint.</li>
</ul><ul><li>Work with key stakeholders including the International Olympic Committee, International Paralympic Committee, and key partners to curate, adapt, and optimize existing required or relevant content to support training requirements.</li>
</ul><ul><li>Efficiently assess and utilize available systems and tools (e.g., Learning Management System) and optimize technology to enable the most effective and scalable Games Time training deliverables</li>
</ul><ul><li>Collaborate with third-party vendors to curate or deliver training content where required.</li>
</ul><h3 class="jobSectionHeader">Background &amp; Requirements:</h3>
<ul><li>Prior Games or mega-event training experience required</li>
</ul><ul><li>8+ years of experience in learning and development, instructional design, or related field, preferably in a high-growth or project-based environment.</li>
</ul><ul><li>Experience curating and adapting existing learning content to meet operational goals.</li>
</ul><ul><li>Experience managing a learning management system (LMS) and implementing digital learning platforms, as well as in-person delivery.</li>
</ul><ul><li>Demonstrated ability to develop and facilitate engaging learning experiences across in-person, virtual, and self-paced modalities.</li>
</ul><ul><li>Skilled in project management, with the ability to manage multiple programs and timelines.</li>
</ul><ul><li>Strong communication and relationship-building skills; ability to work cross-functionally and influence stakeholders at all levels.</li>
<li>Experience in workforce development, sports, entertainment, or large-scale event planning a plus.</li>
</ul><h3 class="jobSectionHeader">Expectations:</h3>
<ul><li>Strong project management skills with the ability to design and deliver multiple learning initiatives in a fast-paced, evolving environment.</li>
</ul><ul><li>Proven ability to collaborate across teams and effectively manage relationships with a wide range of stakeholders.</li>
</ul><ul><li>Comfortable using data and feedback to assess learning effectiveness and inform continuous improvement.</li>
<li>Passion for the Olympic and Paralympic movement and commitment to LA28's mission.</li>
</ul><h3 class="jobSectionHeader">Education:</h3>
<ul><li>Bachelor's degree in instructional design, education, human resources, organizational development, or a related field preferred, or equivalent relevant work experience.</li>
</ul><h3 class="jobSectionHeader">Physical Requirements and Working Conditions:</h3>
<ul><li>Working in an open office environment, on-site 4-5 days per week</li>
</ul><ul><li>This role requires extended periods of computer use and virtual collaboration.</li>
</ul><ul><li>Ability to walk and stand for extended periods during Games-time operations, including navigating large event venues and workforce centers.</li>
</ul><ul><li>Capability to work in a fast-paced, high-pressure environment, particularly in the lead-up to and during the Games.</li>
</ul><ul><li>Must be available for non-traditional work hours, including evenings, weekends, and holidays, as needed to support workforce operations.</li>
</ul><ul><li>May require lifting and transporting materials, such as workforce equipment and operational documents, up to 25 lbs.</li></ul> 


The annual base salary range for this position is $126,000-$180,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.</div>

Head of Games Time Training

Adani Group

<div>
 
 
 Job Purpose:
 
 
 
 The Head &ndash; Adani Power Training &amp; Research Institute leads the strategic, operational, and academic direction of the organisation&rsquo;s technical / behavioural capability-building arm. The role is responsible for designing and executing technical / behavioural capability building programs aligned to business strategy&mdash;covering generation, operations &amp; maintenance, transmission, distribution, and emerging digital technologies in the energy sector.
 
 
 The incumbent acts as a strategic partner to business and leadership, ensuring the institute becomes a centre of excellence (CoE) for capability enhancement, talent pipeline creation, and productivity improvement across the organisation.
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Strategic Leadership
 
 <ul>
 <li>
 Develop and execute a long-term technical/behavioural capability development roadmap aligned with business transformation goals.
 </li>
 <li>
 Position the institute as a strategic partner for productivity, reliability, and innovation in plant and project operations.
 </li>
 <li>
 Benchmark with leading industry academies (domestic as well International)
 </li>
 </ul>
 
 Curriculum &amp; Program Development
 
 <ul>
 <li>
 Design and continuously upgrade curricula based on current &amp; future training needs in thermal, renewable, and digital plant technologies.
 </li>
 <li>
 Develop role-based and level-based learning pathways (e.g., O&amp;M engineers, commissioning teams, project managers).
 </li>
 <li>
 Integrate new-age learning methods &mdash; simulators, digital twins, AR/VR-based training, and online learning modules.
 </li>
 </ul>
 
 Governance &amp; Quality Assurance
 
 <ul>
 <li>
 Establish academic standards, assessment protocols, and certification systems.
 </li>
 <li>
 Create a governance framework for course approvals, trainer accreditation, and training evaluation.
 </li>
 <li>
 Ensure compliance with statutory and industry accreditation bodies (e.g., NSDC, CEA, DGMS, etc.).
 </li>
 </ul>
 
 Stakeholder Collaboration
 
 <ul>
 <li>
 Partner with business units, OEMs, and technical experts to co-develop and deliver programs.
 </li>
 <li>
 Build collaborations with universities, sector skill councils, and industry associations.
 </li>
 <li>
 Engage with internal leaders to align programs with competency requirements and succession planning needs.
 </li>
 <li>
 Collaborate with Adani Skill Academy
 </li>
 </ul>
 
 Infrastructure &amp; Resource Management
 
 <ul>
 <li>
 Oversee management of training infrastructure, laboratories, simulators, hostels, and digital platforms.
 </li>
 <li>
 Manage institute budgets, faculty development, and resource optimization.
 </li>
 <li>
 Drive digital transformation of the learning ecosystem (LMS, analytics dashboards, performance impact studies).
 </li>
 </ul>
 
 Capability Building Metrics
 
 <ul>
 <li>
 Define and track KPIs such as training ROI, skill readiness index, deployment effectiveness, and internal certification rate.
 </li>
 <li>
 Present quarterly reports to senior leadership on capability progress and future roadmap.
 </li>
 </ul>
 
 
 
 
 
 
 Competency &amp; Leadership Attributes:
 
 
 
 
 
 
 
 Competencies
 
 
 
 
 Leadership Attributes
 
 
 <ul>
 <li>
 Strategic Thinking and Business Alignment
 </li>
 <li>
 Deep Technical Understanding (Thermal / Renewable / O&amp;M)
 </li>
 <li>
 Learning Architecture Design
 </li>
 <li>
 Collaboration &amp; Influence
 </li>
 <li>
 Financial and Resource Management
 </li>
 <li>
 Innovation and Digital Learning Adoption
 </li>
 <li>
 People Development Orientation
 </li>
 <li>
 Passion for developing people and technical excellence
 </li>
 <li>
 Ability to integrate technology, pedagogy, and business outcomes
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Change leadership and institution-building mindset
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Annual Technical/ behavioural Training Plan &amp; Budget
 </li>
 <li>
 Functional Competency Framework for Core Roles
 </li>
 <li>
 Technical Learning Pathways for O&amp;M and Project Teams
 </li>
 <li>
 Partner Ecosystem (OEMs, Institutions, Experts)
 </li>
 <li>
 Learning Impact &amp; Productivity Metrics Dashboard
 </li>
 <li>
 Accreditation &amp; Industry Recognition of the Institute
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Experience: Minimum 20&ndash;25 years in power generation, transmission, or heavy engineering industry with at least 5&ndash;7 years in a learning or capability-building leadership role.
 </li>
 <li>
 Proven track record in technical training management, skill academy leadership, or corporate learning governance.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Education: B.E./B.Tech in Mechanical/Electrical/Instrumentation Engineering; Master&rsquo;s in Engineering or Management preferred.
 </li>
 </ul>
 
 
</div>

Head -Adani Power Training & Research Institute

Octet Solutions(SMC-PVT) Limited

Octet Solutions is seeking a senior-level professional to establish, lead, and scale its Digital Training Institute. This role carries full ownership of academic leadership, instructor management, operational setup, and student growth. The Head of Digital Training Institute will be responsible for building industry-aligned programs in software, digital marketing, graphic design, and video editing, while ensuring quality delivery, strong student outcomes, and sustainable growth.The role requires a hands-on leader who can design curricula from scratch, build academic systems, lead instructors, coordinate with internal departments, and support student acquisition through close alignment with the marketing team. The selected candidate will also represent the institute in seminars, workshops, and partnerships with external institutes and universities.Responsibilities<ul><li>Design, implement, and continuously improve industry-relevant curricula for software, digital marketing, graphic design, and video editing programs.</li><li>Recruit, lead, train, and evaluate instructors and academic staff to ensure high teaching quality and learning outcomes.</li><li>Establish academic calendars, delivery frameworks, KPIs, assessment standards, and quality assurance processes.</li><li>Coordinate closely with the marketing team to align programs with campaigns, advertisements, and enrollment strategies.</li><li>Support student growth through academic planning, seminars, workshops, demos, and strategic collaborations.</li><li>Build and manage partnerships with universities, institutes, trainers, and industry professionals.</li><li>Oversee day-to-day academic and operational activities related to program delivery and student experience.</li><li>Introduce new programs, certifications, and delivery models to support institute growth.</li><li>Hire credible, well experienced and engaging instructors for the offered courses.</li><li>Provide regular reporting to leadership on performance, enrollment trends, and academic outcomes.</li></ul>Qualifications<ul><li>Master&rsquo;s degree in Education, Business, Management, Computer Science, or a related field.</li><li>Minimum 5 years of experience in academic leadership, training institute management, or education operations.</li><li>Proven experience in curriculum design, program development, and instructor management.</li><li>Strong leadership, communication, and coordination skills.</li><li>Experience working with cross-functional teams such as marketing, technology, or operations.</li><li>Experience in private education, training institutes, or EdTech environments is highly preferred.</li><li>Ability to take ownership, build systems from scratch, and drive measurable growth</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore (near Neon Square)Timings: Mon- Fri, 9:00 am to 6:00 pm, Full-time, On-siteJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Can you commute to the office Mon-Fri, 9 am - 6 pm?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Management and Leadership: 5 years (Required)</li></ul>Work Location: In person

Head of Digital Training Institute

SF Recruitment

Working with a leading Midlands based organisation who are growing their leadership team and looking for a Head of Change to join them on a permanent basis paying c£70,000 base + great benefits. You will be responsible for defining and delivering the Projects & Change strategy and roadmap, ensuring initiatives are resourced effectively, risks are well managed, and demonstrable benefits and value for money are achieved. This role offers an opportunity to shape and embed a strong culture of change management and programme delivery at scale. Responsibilities include: Lead and manage the Projects & Change function, ensuring high-performing, customer-focused services. Design and embed project and change management frameworks that reflect best practice and support effective delivery. Oversee a portfolio of transformation initiatives, ensuring appropriate governance, risk management, and stakeholder engagement. Provide strong leadership and direction to the Projects & Change team, ensuring resource planning, professional development, and high service standards. Work closely with the Senior Leadership Team to ensure strategic alignment and effective prioritisation of projects and change initiatives. Act as an escalation point for project risks and challenges, ensuring effective resolution. Champion a culture of continuous improvement, innovation, and collaboration across the group. About you We are looking for an experienced leader with a strong track record in project and change management within complex organisations. You will bring: Significant experience in programme, project, or change leadership. Proven ability to manage large-scale transformation initiatives, including technology and process change. Experience in developing and embedding change frameworks and ensuring adoption across diverse stakeholder groups. Strong strategic planning, organisational, and analytical skills. Excellent communication, negotiation, and influencing abilities, with the credibility to engage at all levels. A collaborative, adaptable, and resilient leadership style, with the ability to inspire and motivate teams.

Head of Change

Masdar (Abu Dhabi Future Energy Company)

<div>
 
 Established in 2006, Masdar (Abu Dhabi Future Energy Company) is a global clean energy leader, transforming how the world produces and consumes energy through bold innovation and commercial excellence.
 
 
 
 
 Masdar is a clean energy investor, developer and operator, advancing renewable energy projects across key markets and technologies, with a global project portfolio capacity to date of over 51 gigawatts (GW).
 
 
 
 
 Jointly owned by TAQA, ADNOC and Mubadala, Masdar is driving the scale-up of renewables worldwide, targeting a portfolio capacity of 100GW by 2030
 
 
 
 
 Job Description
 
 
 
 Masdar is seeking a dynamic
 
 Head of Talent Development
 
 to shape and drive the future of our workforce. In this role, you will lead the
 
 strategic design, development, and execution of transformative talent initiatives
 
 that strengthen our leadership pipeline, elevate workforce capabilities, and accelerate career growth. You will be instrumental in aligning people strategies with business priorities through
 
 innovative learning programs, competency frameworks, and leadership development initiatives
 
 , fostering a
 
 high-performance, future-ready culture
 
 that empowers our teams to thrive.
 
 
 The role will be based in
 
 Abu Dhabi, Masdar HQ.
 
 
 
 
 Key responsibilities not limited to;
 
 
 
 
 Strategic Business Support
 
 
 
 <ul>
 <li>
 Drive the development and execution of the unit&rsquo;s annual operational business plans, KPIs, and performance reporting, ensuring alignment with Masdar&rsquo;s overall objectives.
 
 
 </li>
 </ul>
 
 Global Talent Development
 
 
 
 <ul>
 <li>
 Define and lead Masdar&rsquo;s global talent development strategy, translating business needs into scalable programs that build future-ready capabilities.
 </li>
 <li>
 Identify and implement cutting-edge learning platforms (LMS, LXP, AI-driven tools) to support personalized, scalable development.
 
 
 </li>
 </ul>
 
 Leadership Development
 
 
 
 <ul>
 <li>
 Design and implement leadership frameworks for all career levels, from emerging leaders to senior executives.
 </li>
 <li>
 Partner with executives to assess leadership needs, deliver tailored coaching, and strengthen succession pipelines.
 
 
 </li>
 </ul>
 
 Career Development &amp; International Mobility
 
 
 
 <ul>
 <li>
 Build career frameworks including pathing, mentoring, and development plans.
 </li>
 <li>
 Promote career mobility through international assignments and global talent mobility strategies.
 
 
 </li>
 </ul>
 
 Competency &amp; Capability Frameworks
 
 
 
 <ul>
 <li>
 Oversee the development and governance of technical and behavioral competency frameworks across all divisions.
 </li>
 <li>
 Embed frameworks into performance management, talent reviews, and learning programs.
 </li>
 <li>
 Maintain a global talent database to provide data-driven insights on skills, gaps, and opportunities.
 
 
 </li>
 </ul>
 
 Learning &amp; Development (L&amp;D)
 
 
 
 <ul>
 <li>
 Foster a culture of continuous learning through innovative L&amp;D strategies, microlearning, and experiential programs.
 </li>
 <li>
 Apply metrics-driven approaches to measure learning impact and ROI.
 
 
 </li>
 </ul>
 
 Succession Planning &amp; Workforce Readiness
 
 
 
 <ul>
 <li>
 Partner with stakeholders to identify critical roles, successors, and talent gaps.
 </li>
 <li>
 Align talent development plans with strategic workforce planning and future skill requirements.
 
 
 </li>
 </ul>
 
 UAE National Talent Development
 
 
 
 <ul>
 <li>
 Develop and implement high-impact Emirati graduate programs and career development initiatives.
 </li>
 <li>
 Build UAE national talent pools and integrate them into succession planning and workforce strategies.
 </li>
 <li>
 Collaborate with educational institutions and government bodies to attract, retain, and grow Emirati talent.
 
 
 </li>
 </ul>
 
 Employee Engagement, Wellness &amp; Recognition
 
 
 
 <ul>
 <li>
 Drive employee engagement initiatives, wellness programs, and recognition schemes like the Masdar Annual Awards and &lsquo;KAFU&rsquo; program.
 </li>
 <li>
 Develop action plans to address survey findings and enhance overall workforce satisfaction.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Budget Oversight
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage the talent development team, ensuring high engagement, performance, and professional growth.
 </li>
 <li>
 Contribute to budgeting and monitor performance against plans to optimize outcomes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 MBA or relevant Master&rsquo;s degree from a top-tier internationally recognized higher education institution
 </li>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Psychology or equivalent
 
 
 </li>
 </ul>
 
 Preferred Experience:
 
 
 
 <ul>
 <li>
 At least 12&ndash;15 years in Talent Development, with at least 5 years in a leadership role overseeing enterprise talent strategy.; deep specialist expertise in function is essential
 </li>
 <li>
 Proven track record in building scalable leadership and career development frameworks.
 </li>
 <li>
 Experience working in high-growth, future-focused industries, particularly global energy or organizations with strong innovation or sustainability agendas.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills leading to a consultative approach within a corporate / multifunctional environment.
 </li>
 <li>
 Deep expertise in competency modeling, succession planning, and learning principles.
 </li>
 <li>
 Familiarity with digital learning ecosystems and talent platforms (e.g., Workday, Cornerstone, Degreed).
 </li>
 <li>
 Proven ability to influence C-level stakeholders and translate talent strategy into business value.
 </li>
 <li>
 Ability to manage cross-functional teams.
 </li>
 <li>
 Exposure and understanding of the Middle East and GCC markets.
 </li>
 <li>
 Knowledge of change management concepts and trends.
 
 
 </li>
 </ul>
 As part of the application process, we will collect, store and process personal information about you.
 
 
 Masdar will use your personal information in accordance with our
 
 Candidate Privacy Notice
 
 , which provides details on the purposes for which your data is processed.
</div>

Head Talent Development

Prescott Solutions

Company Overview Prescott Solutions provides elite Financial, Technical, C-Suite, IT, Cybersecurity, and ERP talent to Fortune 500 and mid-market organizations nationwide. We are known for placing accomplished leaders into high-impact roles where expertise, integrity, and mission alignment matter. This opportunity represents one of those rare, career-defining matches.About the OpportunityPrescott Solutions is conducting a confidential search on behalf of a New York&ndash;based nonprofit health insurance organization operating within a highly regulated, mission-driven healthcare environment. This organization provides affordable, quality healthcare coverage to New Yorkers through Medicaid, Medicare, and other government-sponsored health plans, with a strong focus on equity, access, and community impact. A relocation package will be considered for the right candidate.This is a critical senior leadership role reporting directly to the Chief People Officer. The Senior Director of Training &amp; Organizational Development will lead enterprise-wide learning, workforce development, and organizational effectiveness initiatives across a large, diverse, and highly regulated healthcare workforce.Deep experience in healthcare managed care environments is essential. This role is not designed for general corporate L&amp;D professionals new to healthcare.Position OverviewUnder the direction of the Chief People Officer, the Senior Director of Training &amp; Organizational Development is responsible for the design, planning, and execution of all corporate and departmental training programs, as well as organizational development initiatives. This leader will assess enterprise-wide learning needs, develop strategic training solutions, and ensure alignment with organizational goals, regulatory requirements, and workforce performance outcomes.The ideal candidate brings a strong understanding of Medicaid, Medicare, regulatory compliance, unionized or public-sector workforces, and the cultural dynamics of large nonprofit healthcare organizations.Key ResponsibilitiesStrategic Leadership &amp; Organizational Development<ul><li>Partner with executive and senior leadership to assess current and future training and organizational development needs.</li><li>Diagnose organizational effectiveness challenges and design strategic interventions to improve engagement, performance, and retention.</li><li>Lead change management initiatives aligned with organizational priorities and regulatory requirements.</li><li>Serve as a trusted advisor to leadership on workforce development and performance improvement strategies.</li></ul>Training Program Design &amp; Delivery<ul><li>Design, implement, and oversee enterprise-wide training programs, including onboarding, compliance, leadership development, and role-specific training.</li><li>Develop blended learning solutions, including instructor-led, virtual, and e-learning modalities.</li><li>Create instructional materials, job aids, and learning tools aligned with operational and regulatory needs.</li><li>Ensure training programs meet compliance standards and support audit readiness.</li></ul>Instructional Design &amp; Evaluation<ul><li>Apply a systems-based approach to instructional design:</li><li>Identify learning needs</li><li>Develop measurable instructional objectives</li><li>Design or procure appropriate training solutions</li><li>Evaluate training effectiveness and continuously refine programs to improve outcomes.</li><li>Establish and track performance metrics to measure workforce capability and program impact.</li></ul>Performance Management &amp; Workforce Development<ul><li>Partner with the Chief People Officer and Deputy CPO to develop and support performance management tools and practices.</li><li>Support leadership and managers in building coaching and performance management capabilities.</li><li>Reinforce a culture of continuous learning and professional development.</li></ul>Vendor &amp; Stakeholder Management<ul><li>Establish and manage relationships with external training vendors and partners.</li><li>Serve as an internal subject matter expert for learning and development across the organization.</li><li>Collaborate with internal and external stakeholders to deliver innovative, cost-effective training solutions.</li></ul>Required QualificationsEducation<ul><li>Master&rsquo;s Degree in Arts or Sciences (required)</li></ul>Experience<ul><li>Minimum 12 years of experience as a senior-level training or organizational development leader</li><li>Minimum 10 years of people management experience</li><li>Significant experience in healthcare environments strongly preferred, particularly:</li><li>Medicaid, Medicare Advantage, or managed care organizations</li><li>URAC-accredited or heavily regulated healthcare settings</li><li>Demonstrated experience designing and delivering training for large, diverse workforces</li><li>Strong working knowledge of human resources principles, including labor relations, performance management, and workforce development</li></ul>Skills &amp; Competencies<ul><li>Integrity and trust</li><li>Strong executive communication skills (written and verbal)</li><li>Customer and stakeholder focus</li><li>Functional and technical expertise in learning and development</li><li>Ability to operate effectively in complex, regulated environments</li><li>Comfortable partnering with senior executives and legal/compliance-focused leadership</li></ul>Job Type: Full-timePay: $125,234.68 - $186,368.64 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Senior Director of Training & Organizational Development

Keolis

<div>To develop strategy and exercise effective leadership in planning, development and management of stations and car parks. Through this, the Passenger Services Manager will contribute to the delivery of a safe, secure, reliable, world-class and customer focused environment within the Passenger Service Department and Dubai Metro.
KEY RESPONSIBILITIES
<ul>
<li>Plan, manage and lead allocated stations resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro.</li>
<li>Plan and manage a safe and secure environments within the station, car park and onboard services.</li>
<li>Ensure that the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents,Customer Service Agents, Car Park Controllers and Car Park Attendants are adequately trained in their particular function and provide additional training and support when necessary.</li>
<li>Monitor service delivery and manage the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants to satisfy the committed performance targets.</li>
<li>Undertake a comprehensive check of all stations to ensure that they are in good order.</li>
<li>Dealing with cash management; ticketing management, metro fines and special events.</li>
<li>Advise the Head of Passenger Services and Operations Director of problems relating to the station and car park service delivery in a proactive and timely manner.</li>
<li>Manage and monitor manning level requirements and rostering for the station team.</li>
<li>Perform and act as Incident Officer and Silver Commander appointed by OCC Duty Manager.</li>
<li>Control and avoid overcrowding in station and on platforms, and ensure that passengers are entering/exiting the station in an orderly manner.</li>
<li>Conduct Level 3/2 Investigations as tasked by the Deputy Head of Passenger Service, Head of Passenger Service, Head of Operations/Head of Safety.</li>
<li>Approve, implement and action improvement measures resulting from investigations and / or operational experience.</li>
<li>Communicate and report details of incidents to Deputy Head of Passenger Service, Head of Passenger Service, senior management and public relations staff.</li>
<li>Contribute to the development and maintenance of standard operating procedures and work instructions with the Deputy of Head of Passenger Service, Head of Passenger Service, broader management team.</li>
<li>Conduct performance reviews, and manage any disciplinary action or grievances for the Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants.</li>
<li>Meeting the Key Performance Indicators according to the targets agreed with the Deputy Head of Passenger Service and Head of Passenger Service.</li>
<li>Responsible for ensuring Group Station Supervisors / Station Masters accommodate customer satisfaction surveys and audits in their Stations and correctly implement the corrective actions to ensure that passenger services are all committed to keeping the benchmark high.</li>
<li>Manage the station staff to ensure the outputs delivered are to an appropriate standard, on time, and within the allocated budget.</li>
<li>Managing staff welfare.</li>
<li>Provide assistance to the training department to deliver training courses.</li>
<li>Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.</li>
<li>Lead, manage and motivate the team, including coaching departmental supervisors or team leaders.</li>
<li>Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans within the assigned stations.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Ensure that employees understand how they contribute to departmental and organizational goals.</li>
<li>Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.</li>
<li>Perform and carry out other duties as instructed / directed by Deputy Head of Passenger Service Head of Passenger Service.</li></ul> 


KNOWLEDGE REQUIRED
<ul>
<li>OCC knowledge of systems and integration of the departments.</li>
<li>Thorough understanding of general station / train operations, Station / train crew management, roster arrangements, station / train operations, general depot working and OCC.</li></ul> 


KEY SKILLS
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Values driven and people oriented.</li></ul> 


EXPERIENCE
<ul>
<li>A minimum of 10-12 years of relevant work experience with excellent commercial knowledge and the ability to think within substantially diversified company procedures.</li>
<li>A minimum of 5 years of leading and a team of drivers in providing transport services.</li>
<li>A minimum of 5 years of management experience and/ or Customer Service Management experience and supervising a team of front line staff delivering customer services.</li>
<li>Thorough significant experience of station/ train operations and associated activities.</li>
<li>Ideally has experience of working with Training and Assessment Programs.</li></ul> 


EDUCATIONAL AND PROFESSIONAL QUALIFICATION
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification;</li>
<li>Preferably a certified passenger train driver (Train).</li></ul></div>

Passenger Services Manager - UAE National

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