healthcare services manager

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 Leads the Turkiye and Iran service LCT ensuring operational excellence through the development of a world-class services organization &amp; function. Drives Services execution, customer satisfaction, field management and achievement of business metrics, cash collection management and productivity.
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 <ul>
 <li>
 Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
 </li>
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 Analyze and understand the competition - ensure delivery is aligned to service sales strategy
 </li>
 <li>
 Define and drive overall customer satisfaction indicators and levels.
 </li>
 <li>
 Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
 </li>
 <li>
 Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE&rsquo;s.
 </li>
 <li>
 With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
 </li>
 <li>
 Develop metrics on field service profitability and resource models to maximize productivity.
 </li>
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 Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
 </li>
 <li>
 Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
 </li>
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 Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time, &hellip;etc.) and address main opportunities.
 </li>
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 Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality&hellip;).
 </li>
 <li>
 Provide leadership for simplification of processes and Lean initiatives.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree &ndash; Business, Finance, Commercial, or Engineering.
 </li>
 <li>
 15+ years operational leadership experience in Services, Technical Operations or Healthcare
 </li>
 <li>
 Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
 </li>
 <li>
 Experience in leading large cross functional teams to achieve business goals.
 </li>
 <li>
 Structured and analytical
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 <li>
 Strong communication skills to synthesize complex issues and communicate into simple messages.
 </li>
 <li>
 Ability to build C level long term relationships
 </li>
 <li>
 Demonstrated GE Healthcare Cultural Operating Principles.
 
 
 </li>
 </ul>
 
 Quality And EHS Specific Goals
 
 
 
 <ul>
 <li>
 Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
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 <li>
 Completes all planned Quality &amp; Compliance training within the defined deadlines.
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 Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
 </li>
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 Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
 </li>
 <li>
 Insure completion of all field modifications instructions (FMI&rsquo;s) within prescribed timeframe.
 </li>
 <li>
 Aware of and complies with EHS Policies and applicable laws and regulations as they apply to this job type/position. Completes all planned EHS training within the defined deadlines.
 
 
 </li>
 </ul>
 
 Inclusion and Diversity
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 Behaviors
 
 
 
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 
 
 
 Total Rewards
 
 
 
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 Yes
 
 
</div>

Services General Manager, Turkiye & Iran

Client of Talent Bridge HR Consultancy Dubai

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 Location: Muhaisnah 1, Dubai, United Arab Emirates 
Industry: Healthcare / Patient Services / Hospitality 
Reports To: Hospital Administration / Foundation Leadership 
Salary (tax-free): Please fill in your expectation in the application
 Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 About the Role: 
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.
This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.
 Key Responsibilities 
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
 Candidate Requirements 
<ul>
 <li>Proven track record in a similar role within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
 Benefits &amp; Compensation 
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
 Similar Job Titles in Dubai 
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

W T S FACILITY MANAGEMENT LLC

Marketing Account Manager (with Clinical Experience)Location: Sharjah, UAEDepartment: Marketing / Business DevelopmentJob Summary:We are seeking a dynamic Marketing Account Manager with a clinical background to manage healthcare marketing campaigns and client accounts. The ideal candidate will bridge the gap between medical expertise and marketing strategy, ensuring campaigns are accurate, ethical, and effective in promoting healthcare services.Duties and Responsibilities:1. Client &amp; Account Management- Act as the main point of contact for healthcare clients and internal teams.- Understand client needs, objectives, and clinical requirements.- Build and maintain strong relationships to ensure client satisfaction and retention.2. Marketing Strategy &amp; Planning- Develop and implement marketing plans for clinics, hospitals, and healthcare services.- Collaborate with medical teams to ensure accurate representation of clinical services.- Coordinate marketing campaigns (digital, print, events, and social media).3. Content &amp; Brand Development- Create and review medical-related marketing content for accuracy and compliance.- Work closely with design and content teams to produce engaging, educational, and brand-aligned materials.- Ensure all promotional materials follow UAE healthcare advertising regulations (DOH / DHA / MOH).4. Performance Monitoring &amp; Reporting- Track campaign performance using analytics tools and report results to management and clients.- Recommend improvements and optimize strategies for better engagement and ROI.5. Collaboration &amp; Coordination- Coordinate between marketing, clinical, and management teams to meet project timelines.- Support new service launches, events, and outreach activities.Qualifications &amp; Requirements:- Bachelor&rsquo;s Degree in Marketing, Healthcare Management, Nursing, or related field.- Clinical or healthcare experience (preferably with exposure to patient care or medical services).- Proven experience (2&ndash;4 years) as an Account Manager or Marketing Executive in the healthcare industry.- Strong understanding of UAE healthcare marketing regulations and ethics.- Excellent communication, presentation, and project management skills.- Proficiency in digital marketing tools and social media management.- Creative, detail-oriented, and able to multitask effectively.Preferred:Experience working with clinics, wellness centers, or hospitals.Arabic communication skills are an advantage but not required.Immediate joiners preferred.How to Apply:Send your CV to alpha.careers@wtsfm.org with the subject line: &ldquo;Marketing Account Manager Application&rdquo;Job Type: Full-time

Marketing Account Manager

RADCARE

<div>
 
 Job Title: Outpatient Clinics Manager
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Job Type: Full-Time
 
 
 Industry: Healthcare &ndash; Polyclinics
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 We are seeking a dynamic and experienced Outpatient Clinics Manager to lead the operations of our multi-specialty polyclinics in Riyadh. If you are passionate about delivering high-quality patient care and excel in a fast-paced clinical environment, we&rsquo;d love to meet you.
 
 
 
 
 
 As the Clinics Manager, you will oversee the day-to-day management of outpatient services, lead a multidisciplinary team, and ensure compliance with healthcare regulations in Saudi Arabia. Your role will be critical in enhancing patient experience, supporting clinical excellence, and driving operational efficiency.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead and manage all outpatient clinic operations, including general medicine, pediatrics, dermatology, dentistry, and specialty services.
 </li>
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 Supervise clinic staff and ensure high levels of professionalism, teamwork, and service quality.
 </li>
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 Implement and monitor clinic policies and procedures in line with MOH and CBAHI requirements.
 </li>
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 Optimize patient scheduling, flow, and satisfaction across all clinics.
 </li>
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 Coordinate with physicians, nurses, and administrative teams to ensure seamless care delivery.
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 Monitor performance metrics, prepare reports, and lead continuous improvement initiatives.
 </li>
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 Handle patient feedback and resolve complaints professionally and efficiently.
 </li>
 <li>
 Manage clinic budgets, supplies, and equipment in coordination with procurement and finance teams.
 </li>
 <li>
 Prepare clinics for regulatory inspections and accreditation processes.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Business Administration, or a related field (Master&rsquo;s degree is a plus).
 </li>
 <li>
 Minimum 5&ndash;7 years of experience in clinic or hospital management, preferably in an outpatient or polyclinic setting.
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 <li>
 Strong knowledge of Saudi healthcare regulations, MOH policies, and CBAHI accreditation standards.
 </li>
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 Proven leadership skills and ability to manage cross-functional healthcare teams.
 </li>
 <li>
 Proficiency in healthcare information systems (HIS/EMR).
 </li>
 <li>
 Excellent communication skills in English; Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Professional development and training opportunities
 </li>
 <li>
 Supportive, mission-driven work environment
 </li>
 <li>
 Opportunity to contribute to healthcare excellence in the Kingdom of Saudi Arabia
 </li>
 </ul>
 
 
</div>

Outpatient Clinics Manager

Emerald Nursing and Rehab Omaha

<div>Business Office Manager-LTC

Job Title: Business Office Manager

Location: Omaha, NE

Department: Administration

Reports to: Administrator

Job Summary:

Effectively lead the Business Office and ensure timely and accurate billing, financial accountability and other assigned business operations.

Work Environment:

Office setting within a skilled nursing facility.

Responsibilities:
<ul>
<li>Timely establish financial accountability at every admission</li>
<li>PASARR screenings</li>
<li>Resolve pending cases for government payor coverage</li>
<li>Bill Medicaid &amp; Medicare for all covered services provided</li>
<li>Bill VA and Hospice for all covered services provided</li>
<li>Monthly close of SNF books</li>
<li>Manage resident trust accounts</li>
<li>Effectively manage budgeting, performance and policies within the department</li>
</ul>
Qualifications:
<ul>
<li>Associates Degree in Accounting, Healthcare Administration, or Business Management or High School Diploma with INSERT PREFERENCHE HEREof Business Office experience in and/or related to healthcare billing.</li>
<li>Current knowledge of accounts receivable management, basic accounting procedures, insurance/third party billing procedures &amp; computerized office system operations.</li>
<li>Experience in healthcare, skilled nursing facility, or assisted living community with Medicare/Medicaid billing procedures- Preferred.</li>
</ul>
Benefits:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>401K</li>
</ul>
<ul><li>PTO Plan</li></ul></div>

Temporary or Part Time Business Office Manager

Communication Service for the Deaf

<div>Description:

The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
This position delivers one-on-one assistance, education, and advocacy to beneficiaries navigating Medicare benefits, ensuring they understand their coverage options, rights, and responsibilities while supporting them in making informed healthcare decisions. The Case Manager also provides comprehensive support for accessing employment services, social programs, and community resources.
Reporting to the CSD Works NV Program Manager, the Case Manager works collaboratively with Program Coordinators, call center representatives, service navigators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility. 
Case Management &amp; Client Support<ul><li>
Conduct client intakes and needs assessments to identify goals, barriers, Medicare eligibility, coverage gaps, and healthcare access needs.</li><li>
Provide individualized case management through regular check-ins and follow-up support.</li><li>
Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.</li><li>
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>
Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.</li><li>
Provide crisis intervention and immediate problem-solving to address urgent needs.</li><li>
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>
Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>
Coach clients in self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>
Support clients in navigating community systems, agencies, Medicare programs, and service provider networks.</li><li>
Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>
Empower clients to build confidence and sustain engagement in services through education and skill development.</li><li>
Educate clients on Medicare coverage options, rights, responsibilities, and healthcare decision-making.</li></ul>
Documentation &amp; Data Tracking<ul><li>
Maintain accurate and confidential case records, documenting all client interactions, service outcomes, and Medicare-related support in the approved CRM or case management system.</li><li>
Track service utilization, Medicare counseling activities, and progress toward individualized goals.</li><li>
Analyze data to identify patterns and trends in service access, retention, barriers, and Medicare utilization.</li><li>
Ensure compliance with funding, confidentiality, organizational reporting requirements, and MAP documentation standards.</li><li>
Prepare summaries and updates for quarterly and annual program reports.</li><li>
Ensure all client files meet federal and state MAP requirements for accuracy and confidentiality.</li></ul>
Community Engagement &amp; Outreach<ul><li>
Build and maintain strong relationships with service providers, employers, healthcare organizations, and community agencies.</li><li>
Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>
Support outreach efforts by attending community events, presenting at senior centers, disability resource fairs, and distributing program materials.</li><li>
Represent the Access to Services Program and Medicare Assistance Program at outreach events, community meetings, and trainings.</li><li>
Advocate for improved access, inclusion, and service delivery within community systems.</li><li>
Educate clients and community members about available programs, resources, support networks, and Medicare benefits.</li></ul>
Program Evaluation &amp; Continuous Improvement<ul><li>
Support program evaluation through client satisfaction surveys, case outcomes, and service delivery metrics.</li><li>
Participate in quality assurance activities and program improvement initiatives.</li><li>
Report trends, client barriers, or policy issues to the Program Manager and Program Coordinator for advocacy and system-level change.</li><li>
Collaborate with internal staff to identify opportunities to streamline services and enhance client experiences.</li></ul>
Compliance &amp; Certification<ul><li>
Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>
Participate in training and certification as required by federal or state Medicare Assistance Program guidelines.</li><li>
Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>
Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>
Report any compliance concerns or client safety issues promptly.</li><li>
Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements: 
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>
Strong case management, advocacy, and crisis intervention skills.</li><li>
Knowledge of healthcare systems, Medicare programs, housing, employment, and social service systems.</li><li>
Ability to provide tailored Medicare counseling, plan comparison, and benefits navigation.</li><li>
Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
High cultural competency and understanding of marginalized or underserved populations.</li><li>
Proficiency in documentation, data tracking, CRM systems, and service reporting.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Ability to work collaboratively with call center representatives, service navigators, and community partners.</li><li>
Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>
Commitment to CSD's values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>
Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>
Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.</li><li>
Experience in community-based programs, healthcare navigation, or service coordination.</li><li>
Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.</li><li>
Valid driver's license and reliable transportation required.</li><li>
Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Medicare Assistance), Las Vegas

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Case Manager (Medicare Assistance), Las Vegas