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help desk

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Respond to help desk inquiries promptly through various channels, including phone, email, and chat
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
  </li>
  <li>
   Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
  </li>
  <li>
   Assist in the deployment, configuration, and maintenance of IT equipment and software
  </li>
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   Guide and educate users on the effective use of relevant applications and systems
  </li>
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   Collaborate with other IT professionals to escalate and resolve complex technical problems
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   Monitor the status of support tickets to provide timely updates to users
  </li>
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   Stay informed about new technologies and updates to better serve the organization
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   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
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   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
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   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
  </li>
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   User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
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   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
  </li>
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   complex problems with network connectivity or software functionality
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   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
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   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
  <li>
   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
  </li>
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   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
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   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
  </li>
  <li>
   Background:
  </li>
  <li>
   Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ON-SITE Model
  </li>
  <li>
   Time Flexibility
  </li>
  <li>
   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Help Desk

Swedishtechnology

<p><b>Position Overview</b></p><p>We are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</p><p>&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).</p><p>&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.</p><p>&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.</p><p>&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.</p><p>&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.</p><p>&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.</p><p>&middot; Monitor Help Desk system performance and provide reports to management.</p><p><b>&middot; Additionally: </b></p><p>o Install, configure, diagnose and/or resolve user-related hardware and software issues.</p><p>o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency</p><p>Contract Terms</p><p>Location: Flexible (onsite/remote hybrid as per project needs).</p><p>Duration: 12 months (extendable).</p><p>Workload: Full-time, 5 days per week.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>government : 4 years (Preferred)</li><li>Help  desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul><p>Language:</p><ul><li>Are speak Arabic and English  (Required)</li></ul><p>License/Certification:</p><ul><li>driving License  (Preferred)</li></ul>

IT Help Desk Administrator

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Purpose:</b></div></div></div><div><br>
<div>
<div>Operates the helpdesk by receiving requests, resolving and allocating accordingly.</div></div></div><div><br>
<div>
<div><b>Key Responsibilities:</b></div></div></div><br>
<div>
<div><ul><li>Utilize and operate the CAFM &amp; Helpdesk system</li>
<li>Receive calls and determine, category, type and response.
</li><li>Enter the details of the request on the Helpdesk system</li>
<li>Advise the caller of when to expect a first line of response</li>
<li>Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate</li>
<li>Be aware of multiple calls regarding the same issue and advise accordingly</li>
<li>As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller</li>
<li>In the event of a further untimely delay, escalate to concerned parties and inform the caller</li>
<li>If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed</li>
<li>Closes the loop with the end user to their satisfaction</li>
<li>Carries out telephone surveys</li>
<li>Any other customer facing activity as instructed</li>
<li>Support in CAFM and other technology related activities.</li>
<li>Logs and resolves CAFM related requests</li>
<li>Support in data management tasks and other tasks given by Management</li></ul></div><br>
</div><br>
<div><div><div><b>Skills Required:</b></div></div></div><br>
<div>
<div><ul><li>Strong organizational skills, interpersonal skills and a positive attitude</li>
<li>Strong verbal and written communication skills</li>
<li>Proven skills related to the position</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to delegate tasks and supervise others</li>
<li>Great multi-tasking abilities and attention to detail</li></ul></div><br>
</div><br>
<div><div><div><b>Qualifications:</b></div></div></div><br>
<div>
<div><ul><li>Degree in Information Technology or equivalent experience</li>
<li>Has Helpdesk experience</li>
<li>Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook</li>
<li>Technology savvy, with interest in IT &amp; Systems</li>
<li>Approx. 3 plus years related experience</li></ul></div></div><div><br>
<div>
</div></div><br>
</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - UAE
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Cofely Energy Services LLC
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical Qualification
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE UAE
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

Help Desk Operator

ESAT

<p>Job Responsibilities</p><p>&middot; Act as the first point of contact for internal or external users experiencing issues with the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).</p><p>&middot; Respond to inquiries via email, phone, or support ticket systems regarding system navigation, data entry, and module usage.</p><p>&middot; Provide guidance and basic troubleshooting for functional modules (e.g., finance, inventory, sales, HR, procurement).</p><p>&middot; Log and categorize support requests accurately in a ticketing system.</p><p>&middot; Troubleshoot and resolve common ERP issues or escalate to higher-level technical teams when necessary.</p><p>&middot; Follow up with users to ensure issues are resolved to satisfaction.</p><p>&middot; Maintain clear records of user issues, resolutions, and system changes.</p><p>&middot; Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.</p><p>&middot; Adhering to the company&rsquo;s policies and procedures at all times when assisting clients.</p><p>&middot; Assist in developing and updating ERP help guides, FAQs, and internal documentation.</p><p>&middot; Support training sessions or onboarding for new ERP users.</p><p>&middot; Assist in the creation of training materials and user manuals.</p><p>&middot; Collaborate with ERP consultants, business analysts, and IT support teams to report bugs, suggest improvements, and implement updates.</p><p>&middot; Provide user feedback to ERP project teams to improve system performance and usability.</p><p><b>Job Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology or any related field.</p><p>&middot; Minimum of 3 years of experience in a customer service, IT help desk, or ERP support role.</p><p>&middot; Basic understanding of ERP systems and business processes such as accounting, logistics, or HR.</p><p>&middot; Strong communication and interpersonal skills.</p><p>&middot; Proficient with Microsoft Office Suite and comfortable using support ticketing systems.</p><p>&middot; Exposure to ERP systems like SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or Odoo.</p><p>&middot; Experience with remote desktop tools or support platforms (e.g., TeamViewer, Zendesk).</p><p>&middot; Ability to learn ERP system functionality quickly and explain it clearly to users.</p><p>&middot; Knowledge of common ERP modules and their workflows.</p><p>&middot; Client-oriented mindset with patience and professionalism.</p><p>&middot; Strong problem-solving and multitasking abilities.</p><p>&middot; Willingness to learn new technologies and systems.</p><p>&middot; Ability to work independently or as part of a team in a fast-paced environment.</p><p>Job Type: Full-time</p>

ERP Software Customer Support

Dream Wise Properties

<p><b>Job Title:</b> IT Support / IT Specialist (Minimum 2 Years Experience)<br/><b>Location:</b> Abu Dhabi, UAE<br/><b>Employment Type:</b> Full-Time<br/><b>Start Date:</b> ASAP</p><p><b>About Us:</b><br/>We are a growing real estate firm in Abu Dhabi looking for a skilled IT professional to manage and support our technology systems, ensuring smooth operations across our team and digital platforms.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide day-to-day IT support for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, servers, and networks.</li><li>Manage property management software, CRM systems, and other business applications.</li><li>Monitor IT systems and security to prevent downtime or data breaches.</li><li>Troubleshoot technical issues and provide timely solutions.</li><li>Maintain data backup, storage, and recovery processes.</li><li>Assist in implementing new IT solutions to improve workflow efficiency.</li><li>Provide user training and support for staff on IT systems and tools.</li></ul><p><b>Minimum Requirements:</b></p><ul><li>At least <b>2 years&rsquo; experience</b> in IT support or IT administration, preferably in the real estate or property management sector.</li><li>Strong knowledge of Windows/MacOS environments, networking, and cloud-based solutions.</li><li>Familiarity with property management software, CRM systems, and office productivity tools.</li><li>Understanding of IT security best practices.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and handle multiple tasks in a fast-paced environment.</li><li>Based in Abu Dhabi or willing to relocate.</li></ul><p><b>Preferred (but not required):</b></p><ul><li>Experience with VoIP systems, CCTV, or smart office technology.</li><li>Knowledge of UAE IT regulations and cybersecurity standards.</li></ul><p>Job Types: Full-time, Contract</p>

IT Support

Omorfia Group LLC

<p><b>Bedashing Beauty Lounge is looking for Receptionist!</b></p><p><b>Join our team as a Receptionist and be part of a dynamic, trendsetting brand that celebrates beauty, excellence, and customer care.</b></p><p><b>Key Responsibilities</b></p><p><b>Front Desk Operations:</b></p><ul><li>Greet clients and inform technicians of their arrival and treatments.</li><li>Maintain accurate branch communication and documentation.</li><li>Manage cash, handle sales, and follow daily closing procedures.</li><li>Provide excellent customer service both in-person and over the phone.</li><li>Follow all front desk SOPs and maintain reception area standards.</li></ul><p><b>Booking &amp; System Management:</b></p><ul><li>Schedule, confirm, and follow up on client appointments.</li><li>Ensure accurate treatment and client records in the system.</li><li>Manage therapists' schedules, leaves, and lunch breaks.</li><li>Stay updated on pricing, promotions, and apply money handling SOPs.</li></ul><p><b>Client &amp; Team Interaction:</b></p><ul><li>Handle client inquiries, complaints, and follow-up professionally.</li><li>Promote services and products effectively.</li><li>Support the Branch Manager with admin tasks.</li><li>Contribute to a positive team environment and maintain branch ambience.</li></ul><p><b>Profile Requirements</b></p><p><b>1. Skills:</b></p><ul><li>Strong passion for customer service</li><li>Excellent English communication skills</li><li>Great time management and multi-tasking ability</li><li>Proficient in MS Word, Excel, and POS systems</li><li>Professional grooming and positive attitude</li><li>Attention to detail and ability to work under pressure</li></ul><p><b>2. Experience:</b></p><ul><li>Minimum of 3 years' experience as a receptionist as well as in Sales.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,750.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>Sales: 2 years (Preferred)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Preferred)</li></ul>

Arabic Receptionist - Female

galaxy computer education

<p><b>Location:</b> Galaxy Computer Education, Abu Dhabi</p><p>We are looking for a <b>smart, confident, and friendly female receptionist</b> to join our team at Galaxy Computer Education.</p><p><b>Requirements:</b></p><ul><li>Good communication skills in <b>Hindi and English</b></li><li>Pleasant personality and professional attitude</li><li>Basic computer knowledge (MS Office preferred)</li><li><b>Sponsored visa candidates are preferred</b></li></ul><p><b>Responsibilities:</b></p><ul><li>Handle calls, inquiries, and walk-in students</li><li>Maintain front desk operations and daily records</li><li>Support administrative and marketing activities</li></ul><p>If you&rsquo;re organized, customer-focused, and eager to work in a professional learning environment &mdash; we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p><p>Pay: AED1,000.00 - AED2,500.00 per month</p>

Front Desk / Receptionist (Female)

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