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hospitality manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)
 </li>
 <li>
 Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
 </li>
 <li>
 Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan
 </li>
 <li>
 Provide coaching; leadership development; and goal setting with hotel department heads
 </li>
 <li>
 Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
 </li>
 <li>
 Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved
 </li>
 <li>
 Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa
 </li>
 <li>
 Be a key player in redevelopment and capital projects from an operations viewpoint
 </li>
 <li>
 Ensure the implementation and delivery of all Raffles Standards
 </li>
 <li>
 Handle all guest concerns and ensure effective follow up thereof
 </li>
 <li>
 Assist in Labor Management and the maintenance of productivity levels
 </li>
 <li>
 Follow up on all guest comments, responding to any guest complaints or requests
 </li>
 <li>
 Provide active leadership role in the culture of Health and Safety and accident prevention
 </li>
 <li>
 Act as hotel champion and culture leader in hotel committees
 </li>
 <li>
 Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
 </li>
 <li>
 Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives
 </li>
 <li>
 Assume the responsibilities of the General Manager in his/her absence
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience
 </li>
 <li>
 Clear knowledge of budget planning &amp; execution
 </li>
 <li>
 Post secondary diploma/degree in hospitality an asset
 </li>
 <li>
 Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results
 </li>
 <li>
 Exceptional interpersonal and guest relations skills
 </li>
 <li>
 Proven team-leader with outstanding motivational skills and coaching ability
 </li>
 <li>
 Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
 </li>
 <li>
 Comfortable working evenings, weekends, holidays and various schedules
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hotel Manager

Patchi

<div>
 
 
 Job Scope:
 
 
 
 Reporting to the Multi-Unit Manager and following all Patchi Caf&eacute; policies and procedures, the Caf&eacute; Assistant Manager is responsible for the overall performance of the Caf&eacute;, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.
 
 
 
 Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
 </li>
 <li>
 Support the team and help in any area of the caf&eacute; when circumstances dictate.
 </li>
 <li>
 Ensure Patchi Caf&eacute;&rsquo;s dress code and grooming standards are respected by all employees
 </li>
 <li>
 Ensure all food safety procedures are strictly adhered to according to Patchi Caf&eacute; standards
 </li>
 <li>
 Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Caf&eacute; premises are being followed
 </li>
 <li>
 Maintain a favorable relationship with all Patchi Caf&eacute; employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency
 </li>
 <li>
 Preparing and completing action plans for the team including daily responsibilities
 </li>
 <li>
 Implementing production, productivity, quality, and guest-service standards
 </li>
 <li>
 Resolving team issues and guest complaints as per Patchi Caf&eacute;&rsquo;s standards
 </li>
 <li>
 Implementing changes as directed by Patchi Caf&eacute;&rsquo;s Operations Manager/Multi-Unit Manager
 </li>
 <li>
 Submit to the Multi-Unit Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary
 </li>
 <li>
 Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
 </li>
 <li>
 Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders
 </li>
 <li>
 Ensure that stock levels are always as per the set Patchi Caf&eacute; PAR levels and operational requirements
 </li>
 <li>
 Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels
 </li>
 <li>
 Track stock levels of F&amp;B, supplies, and equipment; forecast needs, and oversee requisitioning
 </li>
 <li>
 Supervise the receiving procedures; evaluate the quality and quantity of the received materials
 </li>
 <li>
 Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
 </li>
 <li>
 Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees
 </li>
 <li>
 Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions
 </li>
 <li>
 Communicate performance expectations by Job descriptions for each position
 </li>
 <li>
 Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Multi-Unit Manager
 </li>
 <li>
 Review the daily POS sales report and approve any discounts/complimentary food offered to guests
 </li>
 <li>
 Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly
 </li>
 </ul>
 
 
 Competencies:
 
 
 <ul>
 <li>
 Highly motivated and self-starter
 </li>
 <li>
 Customer service-oriented
 </li>
 <li>
 Attentive to details
 </li>
 <li>
 Good time management and multitasking skills
 </li>
 <li>
 Strong work ethics
 </li>
 <li>
 Team player with a proven record of team management
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or accumulated years of experience and proven capability in management
 </li>
 <li>
 Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept
 </li>
 <li>
 Knowledgeable about Food &amp; Beverage safety, hygiene procedures, and HACCP guidelines
 </li>
 <li>
 Good command of English and the local language
 </li>
 <li>
 Arabic Speaker
 </li>
 </ul>
</div>

Assistant Cafe Manager

Hilton

<div>Government Relations Manager
The Government Relations Manager primary responsibility of this position is to process of visas, renewals, medicals, and other governmental permits and licenses. Also, to greet all incoming guests into the Human Resources Office. 
What will I be doing?
The Government Relations Manager primary responsibility of this position is to all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families. Also, to greet all incoming guests into the Human Resources Office. Specifically you will be responsible for performing the following tasks to the highest standards:
<ul><li>Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries.
</li><li>Provides assistance on police and court cases, immigration and labour issues and other related matters.
</li><li>Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates
</li><li>Provides assistance in obtaining visas for travelling key personnel
</li></ul>What are we looking for?
The Government Relations Manager serving Hilton Brand hotels is always working on behalf of guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
<ul><li>Positive experience in or equivalent role</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Bahraini National</li>
<li>Excellent knowledge of hospitality</li>
<li>Previous hotel experience</li>
<li>Full understanding of Bahrain's Labour Law &amp; governmental processes</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Government Relations Manager

<div>Sales Manager
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Manager

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

British University of Bahrain

We are looking for a motivated and creative Sales &amp; Marketing Manager (Catering Division) to join our team. This role combines catering management with marketing and business development, ensuring our catering services reach new clients and deliver exceptional experiences.Key Responsibilities:<ul><li>Manage catering operations and ensure high-quality service delivery.</li><li>Develop and implement marketing strategies to promote catering services.</li><li>Identify and pursue new business opportunities, leads, and partnerships.</li><li>Build and maintain strong client relationships.</li><li>Coordinate with the culinary team to design attractive menus and packages.</li><li>Prepare proposals, manage budgets, and oversee contracts related to catering events.</li></ul>Requirements:<ul><li>Preferably Bahraini female candidate.</li><li>Experience in catering management, hospitality, or marketing.</li><li>Strong communication and negotiation skills.</li><li>Ability to generate leads and close deals.</li><li>Creative thinker with a passion for food and events.</li><li>Bachelor&rsquo;s degree in Hospitality, Marketing, or related field preferred.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow with a fast-expanding catering brand.</li><li>A supportive team environment with room for creativity and innovation.</li></ul>Interested candidates may send their CV to payroll@alazzzamgroup.comJob Type: Full-timePay: BD500.000 - BD1,000.000 per month

Sales & Marketing Manager (Catering Division)

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 The F&amp;B Supervisor plays a crucial role in supporting the F&amp;B Operations Manager and Assistant F&amp;B Manager in various administrative capacities. This position demands a high level of professionalism, attention to detail, and commitment to excellence in food and beverage service.
 
 
 <ul>
 <li>
 Provide essential administrative support to the F&amp;B Operations Manager and Assistant F&amp;B Manager.
 </li>
 <li>
 Attend and actively participate in daily Food &amp; Beverage briefings and other required meetings. Meticulously prepare and distribute minutes for various meetings, including Food &amp; Beverage Bi-weekly Meetings and Christmas Meetings.
 </li>
 <li>
 Oversee the production and quality control of all menus and food tags for the TASTE Restaurant, Bar &amp; events.
 </li>
 <li>
 Draft and disseminate professional memorandums for the Food &amp; Beverage Department to relevant departments.
 </li>
 <li>
 Respond promptly and professionally to all email inquiries from internal departments and external customers.
 </li>
 <li>
 Ensure the seamless operation of the Department and maintain a consistent, high-quality service standard as established by management.
 </li>
 <li>
 Maintain a vigilant presence during peak service hours, providing critical support and assistance to Food &amp; Beverage outlets, Banquet events &amp; Service teams as required.
 </li>
 <li>
 Immediately report any malpractice, irregularity, or discrepancy to the F&amp;B Operations Manager.
 </li>
 <li>
 Demonstrate comprehensive product knowledge about the restaurant and foster positive working relationships among supervisors and colleagues within the Department.
 </li>
 <li>
 Maintain close coordination with all supporting departments and remain acutely aware of the appearance, condition, and working environment of all areas within the Hotel.
 </li>
 <li>
 Exhibit the ability to work independently and efficiently with minimal supervision, maintaining a consistently positive and professional attitude.
 </li>
 <li>
 Obtain final approval from the F&amp;B Operations Manager for all Food &amp; Beverage Department details prior to distribution.
 </li>
 <li>
 Propose procedural recommendations and ensure strict enforcement of existing policies and procedures.
 </li>
 <li>
 Take full responsibility for the atmosphere in the Food &amp; Beverage Department, implementing necessary actions to enhance guest experience and meet their requirements.
 </li>
 <li>
 Regularly present well-researched suggestions to Management regarding improvements in general operations, cost control, and profitability.
 </li>
 <li>
 Establish and maintain professional contact with seminar and group organisers.
 </li>
 <li>
 Consistently demonstrate and implement the Accor Vision and actively embody the Accor Values in all aspects of work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Hospitality Management
 </li>
 <li>
 Minimum 2 years of relevant experience in a similar capacity
 </li>
 <li>
 Additional certification(s) in Food &amp; Beverage will be an advantage
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Strong leadership and interpersonal skills
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

F&B Supervisor - Ninive Restaurant

Explore 138+ Hospitality manager in Manama Bahrain this January. Find roles across top companies and apply now to boost your career.