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hospitality manager

Wyndham Hotels & Resorts

<div>
 
 Wyndham Garden Muscat is looking for a General Manager to join their team!
 
 
 
 
 
 SUMMARY
 
 
 
 
 
 The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
 
 
 
 
 <ul>
 <li>
 Must be able to drive yield, profitability and excellence in service standards.
 </li>
 <li>
 Hold property leadership team accountable for project execution, and guide their individual and professional development.
 </li>
 <li>
 Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience
 </li>
 </ul>
 
 
 
 
 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 
 OPERATIONAL MANAGEMENT
 
 
 <ul>
 <li>
 Lead and oversee all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Engineering.
 </li>
 <li>
 Ensure high standards of guest service and satisfaction in line with brand expectations.
 </li>
 <li>
 Conduct daily property walks to ensure brand standards for cleanliness, safety, and appearance are maintained.
 </li>
 <li>
 Oversee capital projects and ensure the physical asset is well-maintained and secure.
 </li>
 <li>
 Lead the hotel team with a guest-centric approach, ensuring every guest interaction is exceptional.
 </li>
 <li>
 Develop and execute the hotel&rsquo;s business plan to achieve and exceed operational and financial goals.
 </li>
 <li>
 Prepare, review, and manage budgets, forecasts, and financial plans.
 </li>
 <li>
 Monitor financial performance and ensure profitability by controlling costs, optimizing revenues, and implementing effective financial controls.
 </li>
 <li>
 Review financial statements, reports, and KPIs regularly to make informed business decisions.
 </li>
 <li>
 Approve expenditures and capital investments in accordance with hotel&rsquo;s policies.
 </li>
 <li>
 Analyze financial statements, sales reports, and other performance data to identify areas for improvement and implement cost-control strategies.
 </li>
 <li>
 Maximize profitability and return on investment for the hotel's ownership.
 </li>
 <li>
 Drive sales and marketing strategies to maximize occupancy and revenue.
 </li>
 <li>
 Work closely with the DOSM to develop strategies to attract new business and retain existing clients.
 </li>
 <li>
 Build and maintain strong relationships with key clients, corporate partners, and local community stakeholders.
 </li>
 <li>
 Represent the hotel at industry events, conferences, and community gatherings to enhance the hotel&rsquo;s market presence.
 </li>
 <li>
 Lead, coach, and mentor all department heads to build a high-performing, unified executive team.
 </li>
 <li>
 Recruit, train, mentor, and develop hotel staff to achieve high performance and engagement.
 </li>
 <li>
 Foster a positive, collaborative, and professional work environment that encourages employee engagement and career development.
 </li>
 <li>
 Conduct regular performance evaluations and implement corrective or development actions when necessary.
 </li>
 <li>
 Oversee all aspects of employee management, including recruitment, training, performance reviews, and employee relations.
 </li>
 <li>
 Ensure all HR practices are compliant with local labor laws and company policies.
 </li>
 <li>
 Ensure compliance with all local laws, regulations, and brand standards.
 </li>
 <li>
 Maintain health, safety, and security standards across all hotel operations.
 </li>
 <li>
 Oversee risk management, insurance policies, and emergency preparedness programs.
 </li>
 <li>
 Implement and enforce all hotel policies and procedures, ensuring adherence to brand standards and legal regulations.
 </li>
 <li>
 Monitor guest satisfaction scores and feedback, implementing strategies to address concerns and continuously improve the guest experience.
 </li>
 <li>
 Proactively engage with guests, especially VIPs, to build relationships and gather feedback.
 </li>
 <li>
 Ensure the hotel consistently delivers a superior guest experience in line with brand expectations.
 </li>
 </ul>
 
 
 DEFINE AND DELIVER AGAINST THE HOTEL&rsquo;S STRATEGIC PLAN
 
 
 <ul>
 <li>
 Define and deliver against the hotel&rsquo;s strategic plan
 </li>
 <li>
 Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
 </li>
 <li>
 The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help &lsquo;Grow our Iconic Brands&rsquo;
 </li>
 <li>
 Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&amp;R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
 </li>
 <li>
 Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
 </li>
 </ul>
 
 
 
 
 
 QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
 
 
 <ul>
 <li>
 As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&amp;R.
 </li>
 <li>
 They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP&rsquo;s/LSOP&rsquo;s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
 </li>
 <li>
 &lsquo;Leverage the strength of the World&rsquo;s Largest Hotel Company&rsquo;, to deliver results with the Wyndham Rewards loyalty program.
 </li>
 </ul>
 
 
 
 
 
 COMMUNICATION
 
 
 <ul>
 <li>
 Conducted documented 121&rsquo;s with all direct reports
 </li>
 <li>
 Share all relevant information with RVP in 121&rsquo;s
 </li>
 <li>
 Monthly HOD Meeting
 </li>
 <li>
 Weekly Exec Com Meeting
 </li>
 <li>
 Quarterly all Hotel Meeting
 </li>
 <li>
 Monthly Business Review Meeting
 </li>
 <li>
 Chair Monthly Credi
 
 t
 
 Meetings
 </li>
 <li>
 Owners Meetings
 </li>
 </ul>
 
 
 
 
 
 FINANCE
 
 
 <ul>
 <li>
 Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD&rsquo;s with regards to over spending and casual usage
 </li>
 <li>
 Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
 </li>
 <li>
 Manage the CAPEX/OPEX in alignment to the approved budget
 </li>
 <li>
 Have ultimate responsible for the hotel Balance Sheet /P&amp;L and will manage the relationships with the owner and Wyndham on an ongoing basis
 </li>
 <li>
 Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
 </li>
 <li>
 Ensure accurate and timely reporting to the Regional Office
 </li>
 <li>
 Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
 </li>
 <li>
 In conjunction with the Exec Com/HOD&rsquo;s the General Manager will measure overall performance based on KPI&rsquo;s and regular reporting, keeping a firm control over the bottom line Profit and Loss and anticipating and or resolving potential problems or obstacles which may hinder revenue optimization, cost control or quality. Should there be any changes in revenue generation this is communicated to the Regional Office immediately
 </li>
 </ul>
 
 
 
 
 
 MANAGEMENT &amp; LEADERSHIP
 
 
 <ul>
 <li>
 Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
 </li>
 <li>
 Ensure all direct reports have an PDP to achieve their goals
 </li>
 <li>
 Ensure that effective communication flow is maintained at all times
 </li>
 <li>
 Actively participate in the community involvement projects and initiatives together with the hotel&rsquo;s management team
 </li>
 <li>
 Maintaining a business environment based on the Code of Conduct and Company Vision
 </li>
 <li>
 Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
 </li>
 <li>
 Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property with respect to relationship management and development.
 </li>
 <li>
 Leading by example, to ensure s/he and her/his team always look to &lsquo;Do the Right&rsquo;
 </li>
 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
 <ul>
 <li>
 Leadership
 </li>
 <li>
 Communication
 </li>
 <li>
 Integrity
 </li>
 <li>
 Respect
 </li>
 <li>
 Diplomacy
 </li>
 <li>
 Team player
 </li>
 <li>
 Strategic planning and decision making
 </li>
 <li>
 Commercial acumen
 </li>
 <li>
 Quality orientation and attention to detail
 </li>
 <li>
 True hotelier
 </li>
 <li>
 Analysis
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Accountability
 </li>
 <li>
 Self-starter
 </li>
 </ul>
 
 
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s WeCom! Service culture to be responsive, respectful and deliver a great experience.
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
 </li>
 <li>
 and/or profound industry experience as General Manager as per below.
 </li>
 <li>
 Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 5 years minimum
 </li>
 <li>
 Previous international working experience ideally in two regions like Europe, Middle East, Africa, or Asia is highly desirable
 </li>
 <li>
 Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&amp;L statement
 </li>
 <li>
 Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&amp;B.
 </li>
 <li>
 Understanding of uniform systems of accounts used for hotels.
 </li>
 <li>
 A strong sense of commerciality and financial acumen
 </li>
 <li>
 Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)
 </li>
 <li>
 Knowledge of the GCC Market will be a plus.
 </li>
 </ul>
 
 
 
 
 Any other reasonable duties as directed by the Regional Director of Operations &ndash; Middle East &amp; Africa/ Senior Regional Director, North &amp; West Europe.
 
 
 
</div>

General Manager

Marriott International

<div>Additional Information 
Job Number25137879 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will be the Salespoint of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the Hotels Sales Strategy. Additionally you will identify up-selling opportunities, maximize revenue through catering and group bookings, and provide efficient and effective service to handle customer inquiries within predefined parameters in order to close sales. You will report directly to the Sales Manager.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree in any field
 </li>
 <li>
 At least 2 years experiences in Sales &amp; Marketing
 </li>
 <li>
 Strong in inter-personal and leadership skills
 </li>
 <li>
 Experience in hotel/property management or the entertainment business
 </li>
 <li>
 Proficiency in English communication
 </li>
 <li>
 Strong in driving results and good negotiation techniques
 </li>
 </ul>
</div>

Cluster Sales Executive

Jumeirah Group

<div><div>Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent) - (25000028)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay:
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
About the Job:
An exciting opportunity has arisen for an Assistant Front Desk Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:<ul><li>
Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.</li><li>
Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.</li><li>
Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.</li><li>
Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.</li><li>
Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.</li><li>
Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
High School Diploma (essential); Bachelor&rsquo;s Degree in Hospitality, Business, or a related field (desirable)</li><li>
3&ndash;5 years of experience in a similar role within the hospitality industry</li><li>
Advanced proficiency in Microsoft Office programs</li><li>
Problem-solving, leadership and team management, project management, creativity, and strong attention to detail</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Aug 28, 2025, 2:10:26 AM</div></div>

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving TrustYou targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Duty Manager ( Omani Only )

<div><div>Manager - Learning and Development - Jumeirah Muscat Bay - (2500001Y)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay:
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
About the Job:
An exciting opportunity has arisen for a Manager - Learning and Development to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:<ul><li>
Ensure compliance with Jumeirah HR training processes and standards across the property.
Conduct annual learning and development needs analysis to identify training requirements for hotel staff.</li><li>
Develop and implement an annual training plan tailored to the property's needs, Collaborate with Corporate Learning &amp; Development to meet regional training targets and ensure consistency.</li><li>
Design training sessions to address specific operational needs within the hotel, e
valuate the effectiveness of training programs post-delivery to ensure objectives are met.
Annually assess the execution and impact of the Learning and Development plan.</li><li>
Implement the Departmental Training Review Process for systematic and consistent monitoring.</li><li>
Coach and support departmental trainers to meet on-the-job training requirements and maintain high standards.</li><li>
Manage the training budget, resources, and programs, including management trainee and internship programs, ensuring optimal allocation and utilization.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
8&ndash;10 years in a similar role within the luxury hotel industry, preferably in hospitality</li><li>
Bachelor&rsquo;s degree in Human Resources, Hospitality Management, Education, or a related field, plus a qualification in a training and development-related field; Level A and B qualified in British Psychological assessment; licensed facilitator of Franklin Covey courses and MBTI assessments; membership in a professional organization related to training and development</li><li>
Advanced proficiency in Microsoft Office and excellent written and spoken English</li><li>
Strong leadership and team management, problem-solving, project management, creativity, and attention to detail</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Aug 14, 2025, 1:29:38 AM</div></div>

Manager - Learning and Development - Jumeirah Muscat Bay

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for an
 
 Executive Sales - Sales and Marketing
 
 to join
 
 Jumeirah Muscat Bay
 
 . The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Develop and implement account development plans to maximize short- and long-term revenue.
 </li>
 <li>
 Coordinate sales efforts with off-property channels and work closely with the reporting manager to execute strategy and meet targets.
 </li>
 <li>
 Manage and nurture relationships with key internal and external stakeholders, as well as existing and potential customers.
 </li>
 <li>
 Expand the customer base through community engagement, market research, and proactive sales activities.
 </li>
 <li>
 Maintain accurate account profiles in Jumeirah Connect Salesforce and contribute monthly sales reports to the line manager.
 </li>
 <li>
 Prepare and implement measures to achieve or exceed team and individual sales targets, providing regular forecasts to the reporting manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 High School Diploma/Certificate from an accredited and renowned university; Bachelor&rsquo;s, Master&rsquo;s, or MBA degree preferred.
 </li>
 <li>
 3&ndash;5 years of sales experience, preferably with an international hospitality company, with a strong understanding of core hotel operations.
 </li>
 <li>
 Proficient in Microsoft Office (Outlook, Word, PowerPoint) and fluent in English or the preferred local language (read, write, speak).
 </li>
 <li>
 Commercially focused with strong communication, interpersonal, organizational, and administrative skills; ability to handle pressure, manage projects and time effectively, interact with diverse groups, and manage accounts efficiently.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways.
 </li>
 <li>
 Opportunities for internal mobility within our global network.
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide.
 </li>
 <li>
 Health care and insurance benefits.
 </li>
 <li>
 Locally competitive salary.
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Aug 14, 2025, 10:53:07 AM
</div>

Executive Sales - Jumeirah Muscat Bay

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