hotel concierge

Hilton

<div><p>Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.</p><p><b>
What will I be doing</b></p><p>
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise / Manage daily Concierge operations</li><li>
Set Departmental objectives, work schedules, budgets, policies and procedures</li><li>
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li><li>
Coordinating with other departments within the hotel, such as housekeeping, maintenance, and front desk, to ensure seamless service delivery and guest satisfaction.</li><li>
Maximize Sales revenues through up-selling and marketing programs.</li><li>
Handling any issues or complaints that arise during a guest's stay with professionalism and efficiency and finding satisfactory resolutions.</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Continuously seeking feedback from guests and monitoring industry trends to identify areas for improvement in service delivery and guest satisfaction.</li><li>
Attend Front of House/Hotel meetings, as required</li></ul><p><b>
What are we looking for</b></p><p>
A Chief Concierge serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Minimum 4&ndash;6 years of experience in a luxury or ultra-luxury hotel environment, with proven exposure to Concierge or Front Office operations.</li><li>
Previous leadership experience within a Concierge or Front of House team, with a strong ability to mentor, motivate, and develop Team Members.</li><li>
Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences, with the ability to curate personalized guest itineraries.</li><li>
Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.</li><li>
Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.</li><li>
Exceptional communication and interpersonal skills, with the confidence to engage professionally with high-profile guests, partners, and internal stakeholders.</li><li>
Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution-oriented in a fast-paced, high-pressure environment.</li><li>
High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.</li><li>
Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.</li><li>
Proficiency in property management systems and Front Office technology, with a solid understanding of hotel policies and procedures.</li><li>
A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand&rsquo;s luxury standards.</li><li><p>
Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.</p><p>
</p></li></ul><p><b>What will it be like to work for Hilton</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</p></div>

Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel <p>Join to apply for the <b>Guest Services Executive - Concierge - Jumeirah Beach Hotel</b> role at <b>Jumeirah</b></p> About Jumeirah <p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.</p> About Jumeirah Beach Hotel <p>Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.</p> About the Job <p>An exciting opportunity has arisen for a <b>Guest Services Executive - Concierge</b> to join <b>Jumeirah Beach Hotel</b>.</p> <p>The main duties and responsibilities of this role include:</p> <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You <p>The ideal candidate for this position will have the following experience and qualifications:</p> <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits <p>At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.</p> <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Jumeirah by 2x.</p> <p>Get notified about new Concierge jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p>

Guest Services Executive - Concierge - Jumeirah Beach Hotel

DELANO

<p><strong><u>Summary</u></strong></p>
<p>The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p>
<p><strong><u>Responsibilities</u></strong></p>
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Atlantis the Royal

<div></div><div><div>Residence Concierge - Altantis The Royal<br>
(18272)</div><br>
<div></div>
<p>
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.</p><br>
<p></p>
<p>
Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.</p><br>
<p></p>
<p>
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.</p><div><b>
About the role</b></div><br>
<div></div>
<div>
The Residences concierge plays a vital role to the success of the Atlantis the Royal Residences and to the execution of the day to day Residential Operations. The Concierge is the focal point of contact for the Owners-for any request and need that they may have. You will be the key player of executing Amazing Experiences and Everlasting Memories for the Residents and their Generations to come. You will assist with all queries, plans or arrangements of the Residents and or guests. Supply Residence owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. You must anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.</div><br>
<div></div>
<div><b>
About you</b></div><br>
<div></div>
<div>
Business Administration, Hotel Management or equivalent University degree is preferred. The right candidate must have at least 3 years hotel experience in a luxury environment and a secondary Language is desirable. Must have proficient Knowledge of Outlook, Word, Excel for data collection, collation, basic charts, PowerPoint and Publisher. Fluency in Russian language will be an addition to your application.</div><br>
<div></div>
<p>
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p>
<p>
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Residence Concierge - Altantis The Royal

Accor

<div><div>Company Description</div><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><div><br>
Job Description</div><br>
<ul><li>
Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.</li><li>
Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guests departure.</li><li>
For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.</li><li>
After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.</li><li>
Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.</li><li>
At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.</li><li>
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.</li><li>
Offer personalized wake-up to the room with tea or coffee as per guest requests. Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.</li><li>
Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Be aware of the hotel accident Prevention Policies..</li><li>
Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
Handling telephone calls at the Concierge desk</li><li>
Aware of fire &amp; first aid procedure</li><li>
Handle guest complaints and report to manager</li><li>
Be fully aware of the Talk of the Walk for the day.</li><li>
Proper grooming at all times.</li><li>
Attend training classes as per schedule.</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
has experience on the same role in UAE</li><li>
Preferably Female</li></ul><div><br>
Additional Information</div><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Butler

Apt Resources

Description <p>Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service.</p><br/> Requirements <ul><li>Prior experience as a Door Lady or in a similar role</li><li>Strong customer service skills</li><li>Ability to lift and carry heavy luggage</li><li>Friendly and welcoming personality</li><li>Excellent communication and interpersonal skills</li><li>Professional appearance and demeanor</li></ul><br/> Benefits <p>TBD</p>

Door Lady for Luxurious Hotel

Blaura Wellness and Fitness Center LLC

<p>Job Description: Travel Concierge &amp; Experience Coordinator</p><p>Location: Dubai, UAE<br/>Employment Type: Full-Time</p><p>Position Overview</p><p>Blaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.</p><p>The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel.<br/>Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.</p><p>Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management</p><ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul><p>Travel Planning &amp; Client Experience</p><ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul><p>Accuracy &amp; Service Quality</p><ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul><p>Revenue Generation &amp; Upselling</p><ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul><p>Secondary Responsibilities (20% Events Support)</p><ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul><p>Qualifications &amp; Skills</p><p>Required:</p><ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul><p>Preferred:</p><ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul><p>Job Type: Full-time</p>

Travel Concierge & Experience Coordinator (Women Only)

Explore 432+ Hotel concierge in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.