front office manager

assistant front office manager Jobs in Jeddah

assistant front office manager

asst mgr-front office

hotel cleanliness supervisor Jobs in Jeddah

hotel cleanliness supervisor

hotel front office manager

The First Group

<div>Overview:
<div>
Silver Sands Beach Jeddah is a premier hospitality destination renowned for its contemporary design, exceptional service, and commitment to providing guests with a luxurious and comfortable experience. As part of a leading hospitality group, Silver Sands Beach Jeddah embodies the essence of modern elegance and Saudi Arabian hospitality, catering to both business and leisure travelers with world-class amenities, dining, and personalized service.<br>
https://silversandsksa.com/</div><br>
<div></div>
Job Description:
<div>
The <b>Front Office Manager</b> is responsible for leading and managing all front office operations to ensure the highest levels of guest satisfaction, efficiency, and profitability. This role oversees daily front desk activities, including guest check-in/check-out, room assignments, reservations, and coordination with other departments to deliver a seamless guest experience.</div><div><b>
Key Responsibilities:</b></div><div></div><ul><li><div><br>
Supervise and coordinate all front office staff and activities.</div></li><li><div>
Ensure exceptional guest service and handle all guest inquiries and complaints professionally.</div></li><li><div>
Monitor room occupancy, rates, and revenue to optimize hotel performance.</div></li><li><div>
Coordinate with housekeeping, engineering, and F&amp;B departments for smooth operations.</div></li><li><div>
Conduct regular training and performance evaluations for front office team members.</div></li><li><div>
Maintain accurate financial and operational records, ensuring compliance with company policies and standards.</div></li><li><div>
Uphold brand standards and contribute to a welcoming and professional environment.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li>Saudi National (mandatory requirement).</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality Management or related field.</li><li>
Minimum 3&ndash;5 years of experience in a front office leadership role within a 4 or 5-star hotel.</li><li>
Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.</li><li>
Excellent communication skills in Arabic &amp; English.</li><li>
Proficiency in hotel property management systems (e.g., Opera, Fidelio, PMS).</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Exceptional customer service orientation with attention to detail.</li><li>
Ability to work under pressure and maintain a calm, professional demeanor.</li></ul></div>

Front Office Manager

The First Collection

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Responsibilities</div><div></div><ul><li><br>
Responsible for the smooth operation of the Front Office, the Concierge, and the health club.
</li><li>Determines own schedule, sets objectives for the staff, and leads the team in an exemplary manner
</li><li>Ensures that all the staff follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
</li><li>Develops and implements realistic action plans aiming at introducing and/or improving services. Ensures proper functioning of the Front Office
</li><li>Acts promptly and professionally on guest needs.
</li><li>Enforces operational procedures related to Front Office operation.
</li><li>Ensures the privacy of our guests.
</li><li>Maintains an excellent reputation in the eyes of the guests and the staff.
</li><li>Maintains the Maximum Operating Standards and the Rosewood Standards.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25177719<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul><br>
<p></p>
<p></p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Front Office Manager

Mövenpick

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
We are seeking for a <b>Saudi experienced Front Office Manager</b> to join our team in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a high-performing team.</p><ul><li>
Manage daily front office operations, including check-ins, check-outs, and guest inquiries</li><li>
Lead, train, and mentor the front office team to deliver outstanding customer service</li><li>
Develop and implement strategies to enhance guest satisfaction and operational efficiency</li><li>
Oversee room inventory management and maximize revenue through effective yield management</li><li>
Resolve guest concerns promptly and professionally to maintain high levels of guest satisfaction</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Ensure compliance with hotel policies, procedures, and local regulations</li><li>
Manage staff schedules and payroll processing for the front office team</li><li>
Implement and maintain quality control standards for all front office operations</li><li>
Stay updated on industry trends and incorporate innovative practices to enhance guest experiences</li></ul><p></p><b><br>
Additional Information</b><p><b><br>
Requirement</b>:</p><ul><li>
Hotel experience in the same position</li><li>
Saudi only</li></ul></div>

Raffles

<div><b>Company Description</b><p><br>
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.</p><b><br>
Job Description</b><br>
<ul><li>
Will be knowledgeable of the whole Hotel facilities and services provided.</li><li>
Adhere to his/her limit of authority as outlined by management, and will fully</li><li>
Understand the Hotel policies, procedures and regulations per Fairmont standards.</li><li>
Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.</li><li>
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.</li><li>
To ensure guests queries are dealt with in a helpful and professional manner and</li><li>
 Inform the FOM or AFOM in case of issues that cannot be easily resolved.</li><li>
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).</li><li>
Adheres to and promotes the Company&rsquo;s Health &amp; safety policies to ensure a safe work environment, will be knowledgeable about all safety &amp; emergency procedures and emergency action plan.</li><li>
 Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety &amp; security of the hotel, colleagues and guests.</li><li>
Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.</li><li>
Participate in the monthly communication meetings</li><li>
Providing daily feedback about the operation to the GM and the Hotel Manager as</li><li>
They require through multiple ways like incidents report, Night Manager Report, Complaint&rsquo;s report with supporting documentation and final accurate conclusions.</li><li>
Complete preparation work and administration work which the Assistant Front Office Manager has passed on.</li><li>
Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.</li><li>
Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>
Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.</li><li>
Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.</li><li>
Monitor and deal with all pre-Registered bookings and all No-Show guests.</li><li>
Handling the inventory during sold out days.</li><li>
Complete all the necessary preparations for the beginning of the early shift on reception.</li><li>
Move around the hotel to interact with as many guests and staff as possible</li><li>
Provides Guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.</li><li>
Monitoring colleagues&rsquo; performance and dealing with employees&rsquo; grievances and problems. Coaching them and taking the corrective actions when necessary.</li><li>
Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>
Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.</li><li>
Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.</li><li>
Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.</li><li>
Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.</li><li>
Perform all necessary reconciliations and audit functions for the reception in order to complete the day&rsquo;s business.</li><li>
Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)</li><li>
Ensure that all of the Food &amp; Beverage outlets have handed over the relevant paper work to allow the days business to be completed.</li><li>
Complete all necessary computer system back-ups.</li><li>
Other duties as assigned</li></ul><br>
<b>
Qualifications</b><p><b><br>
Personal Attributes</b></p><ul><li>
Strong written and verbal communication skill in English and Arabic</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul><p></p><p><b><br>
Your skills and experience include:</b></p><br>
<p></p><ul><li>
Minimum 4 years&rsquo; experience in Front Office Operations in a luxury property preferred</li><li>
Strong interpersonal and problem-solving abilities necessary</li><li>
Must be a highly organized person with strong planning skills</li><li>
Goal and results oriented</li><li>
Analytical skills, strength as a developer and a leader of others are essential</li><li>
International experience an asset</li><li>
Energetic, enthusiastic, self-motivated and a charismatic team player</li><li>
Excellent command of spoken &amp; written English-Arabic</li><li>
Knowledge in Opera system</li><li>
Ability to work on shift basis</li></ul><br>
<b>
Additional Information</b><p><b><br>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Duty Manager

IHG Hotels & Resorts

<div><p>Supervises and participates in collecting all outstanding accounts receivable of the Hotel within established standards.</p>
<ul><li>Supervises and processes the granting of all credit applications in accordance with Hotel Policy and Procedure.</li></ul>
<ul><li>Recommends the cancellation of Credit facilities to hotel users based on payment record.</li></ul>
<ul><li>Ensures hotel credit policy is adhered to by all concerned.</li></ul>
<ul><li>Ensures customers invoices are prepared in accordance with their requests and Hotel Policy and procedure.</li></ul>
<ul><li>Handles investigation &ndash; requests of Hotel Guests on matters of invoicing.</li></ul>
<ul><li>Ensure accounts receivables over 60 days are promptly pursued for collection.</li></ul>
<ul><li>Ensures &ldquo;Walk out Reports&rdquo; are forwarded from Front Office promptly for investigation and further action.</li></ul>
<ul><li>Recommends improvements to operation as appropriate.</li></ul>
<ul><li>Submit (every three months) to Controller, accounts, which he considers uncollectable.</li></ul>
<ul><li>Prepares, Supervises the preparation of monthly statements and reminders.</li></ul>
<ul><li>Maintain filing systems as appropriate to needs of operation.</li></ul>
<ul><li>Complies with Hotel&rsquo;s Health, Safety policy.</li></ul>
<ul><li>Performs related duties and special project as assigned.</li></ul><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Credit Manager - InterContinental Jeddah (Saudi Nationality Only)

Explore 259+ Hotel front office manager in Jeddah this November. Find roles across top companies and apply now to boost your career.

259 hotel front office manager jobs IN Jeddah

Front Office Manager

Front Office Manager

Front Office Manager

Assistant Front Office Manager

Front Office Manager

Duty Manager

Credit Manager - InterContinental Jeddah (Saudi Nationality Only)