cluster construction manager - (saudization)- (western cluster, jeddah)

operations manager

administration manager

administrative assistant

associate business manager Jobs in Jeddah

associate business manager

commercial manager

front office manager

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><br>
<ul><li><ul><li><ul><li>
Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented trainings.</li><li>
Maintains and promotes associate relations.</li><li>
Resolve complaints within the department.</li><li>
Actively participate in and conduct the daily meetings.</li><li>
Ensure the Hotel services are exceeding the set standards.</li><li>
Assist in Talent Development.</li><li>
Respond and act to guest requests for special arrangements or services with a &ldquo;Never say No&rdquo; attitude.</li><li>
Maintain internal communication, coordination and cooperation with various Departments for various requests.</li><li>
 Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Be aware of the daily activities and has product knowledge of all the hotel facilities.</li><li>
Supervise and manage all activities of the department whilst allowing the team to be competent, credible and progressive.</li><li>
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>
Encourage and build mutual trust, respect, and cooperation among team members.</li><li>
Serve as a role model to demonstrate high standards of Rixos.</li><li>
Supervise and manage team by understanding their role responsibilities well enough to perform duties in their absence</li><li>
Ensure Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.</li><li>
Financial Policies and Procedures are supported and followed.</li><li>
Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li><li>
Ensures the Fire Exits are free of obstacles as per Rixos Health &amp; Safety Policy</li><li>
Support and assist all Front Office sections.</li><li>
Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.</li><li>
Participate in the development, implementation and review of the policies, procedures, practices and standards.</li><li>
Optimize the efficient usage of room inventory by monitoring control and ensure constant feedback to support the departments.</li><li>
Recommends changes in processes, equipment whenever applicable so as to improve departmental standards and productivity.</li><li>
Monitor key performance indicators for the department and apply corrective action where needed.</li><li>
Ensure adherence to company and hotel policies by all departmental team members</li><li>
Ensure norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)</li><li>
Monitor billing procedures to ensure accurate payment thereby maximizing organizational profitability.</li><li>
Ensure adherence to all statutory requirements by the Front Office.</li><li>
Ensure all front Office documents &amp; records are maintained as per operational/ organizational requirements.</li><li>
Ensure all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.</li><li>
Responsible for the efficient handling of all the Room Reservations &amp; their processing thereafter.</li><li>
Conduct Briefing Sessions regularly and ensure thorough communication within the department.</li><li>
Familiarity with all Front Desk and Cashiering functions.</li><li>
Responsibility towards guest ledger, long stays guests and pay masters.</li><li>
Greet and welcome VIP guests upon their arrival and escort them to their rooms.</li><li>
Identify training needs, plan activities and oversee the implementations for all FO sections.</li><li>
Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.</li></ul></li></ul></li></ul><br>
<b>
Qualifications</b><p><br>
University<b> </b>Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.</p></div>

Front Office Manager (Saudi National Only)

Mövenpick

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment.</p><ul><li>
Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures</li><li>
Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels</li><li>
Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries</li><li>
Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching</li><li>
Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity</li><li>
Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency</li><li>
Implement and enforce hotel policies, safety protocols, and service standards across all front office functions</li><li>
Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts</li><li>
Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness</li><li>
Maintain front office systems and ensure accurate data entry and record-keeping</li><li>
Collaborate with other departments to ensure seamless guest experiences and operational coordination</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Saudi national (required)</li><li>
1-2 years of reception, front desk, or administrative experience (preferred)</li><li>
Bilingual capabilities in Arabic and English (preferred)</li></ul><br>
<b>
Additional Information</b><br>
<p></p><ul><li>
Excellent verbal and written communication skills in English</li><li>
Strong customer service orientation with the ability to handle inquiries professionally</li><li>
Proficiency with Microsoft Office Suite and email systems</li><li>
Demonstrated experience with phone systems and call management</li><li>
Exceptional organizational and time management skills</li><li>
Ability to multitask and prioritize responsibilities in a fast-paced environment</li><li>
Attention to detail and accuracy in data entry and documentation</li><li>
Professional interpersonal skills and ability to work collaboratively with diverse teams</li></ul></div>

Shift Leader - Front Office (Saudi Only)

Hilton

<div><p>Night Manager</p><p>
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Night Manager

Arabian Pearl Hospitality

<p>Love hospitality, leadership, and creating exceptional guest experiences? Join Arabian Pearl Hospitality and lead hotel and resort operations where service excellence, team leadership, and guest satisfaction come first. This is your opportunity to grow your career in a premium hospitality environment with strong support, stability, and advancement opportunities.</p><p><b>What You&rsquo;ll Get</b></p><p>Competitive salary (based on experience)</p><p>Accommodation or housing allowance (role dependent)</p><p>Meals on duty and staff perks</p><p>Health insurance and paid annual leave</p><p>Career growth across hotel and resort properties</p><p>Training and leadership development programs</p><p>Supportive, guest-focused work culture</p><p>Structured shifts with work-life balance</p><p><b>Key Responsibilities</b></p><p>Oversee daily hotel/resort operations and guest services</p><p>Lead front office, housekeeping, F&amp;B, and maintenance teams</p><p>Ensure high standards of guest satisfaction and service quality</p><p>Manage staff scheduling, training, and performance</p><p>Monitor budgets, costs, and operational efficiency</p><p>Handle guest feedback, complaints, and service recovery</p><p>Ensure compliance with health, safety, and hospitality standards</p><p>Coordinate events, bookings, and occupancy management</p><p>Maintain property standards, cleanliness, and presentation</p><p>Prepare operational reports and performance metrics</p><p><b>In-Demand Skills for This Role</b></p><p>Hotel operations and guest relations</p><p>Team leadership and staff management</p><p>Front office and housekeeping coordination</p><p>Budgeting and cost control</p><p>Hospitality software (PMS systems like Opera/Fidelio)</p><p>Conflict resolution and problem-solving</p><p>Service quality and customer experience management</p><p>Health, safety, and hygiene compliance</p><p>Event and reservation management</p><p>Communication and organizational skills</p><p><b>What We&rsquo;re Looking For</b></p><p>Experience in hotel, resort, or hospitality management</p><p>Strong leadership and guest service mindset</p><p>Ability to manage multiple departments smoothly</p><p>Good communication and organizational skills</p><p>Familiarity with hotel management systems is a plus</p><p>If you have hospitality experience and leadership potential, we encourage you to apply.</p><p><b>About the Company</b></p><p>Arabian Pearl Hospitality operates premium hotels and resorts across Saudi Arabia, delivering memorable guest experiences through service excellence, professional teams, and well-managed properties.</p><p><b>Why Work With Us</b></p><p>Be part of a respected hospitality brand</p><p>Opportunities to grow into senior leadership roles</p><p>Training, mentoring, and career progression</p><p>Positive, respectful, and inclusive workplace</p><p>Work in beautiful, high-standard hotel and resort environments.</p><p><b>Ready to Lead in Hospitality?</b></p><p>Bring your passion for service and leadership to a team that values excellence and growth.</p><p>Apply now and take the next step in your hospitality career with Arabian Pearl Hospitality.</p><p>الراتب المدفوع: ﷼١٨٠٫٠٠&nbsp;لكل ساعة</p><p>موقع العمل: بشكل شخصي</p>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><div><ul><li>Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.</li></ul></div><div></div><div><br>
<ul><li>
Checks the Pass On, the daily Calling at the beginning of the duty</li></ul></div><div></div><div><br>
<ul><li>
Addresses the guests by name.</li></ul></div><div></div><div><br>
<ul><li>
Greeting and welcoming every guest.</li></ul></div><div><br>
</div><div><ul><li>Checks all reservations and arrivals of the day.</li></ul></div><div></div><div><br>
<ul><li>
Prepares the key booklets and registration forms for the arrival of the guest.</li></ul></div><div><br>
</div><div><ul><li>Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.</li></ul></div><div><br>
</div><div><ul><li>Ensures that butlers are aware of arrival time to meet for in room check in.</li></ul></div><div></div><div><br>
<ul><li>
Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.</li></ul></div><div></div><div><br>
<ul><li>
Is responsible for the enforcement of formalities and establishes proper identity of each guest</li></ul></div><div></div><div><br>
<ul><li>
Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.</li></ul></div><div><br>
</div><div><ul><li>Applies corporate rate to guests who are entitled to such facility.</li></ul></div><div><br>
</div><div><ul><li>Ensures proper updates of guest history.</li></ul></div><div></div><div><br>
<ul><li>
Applies hotel policy regarding walk-in guests and late charges.</li></ul></div><div><br>
</div><div><ul><li>Ascertains reconfirmation of the departure dates.</li></ul></div><div><br>
</div><div><ul><li>Passes the guest feedback to the Assistant Front Office Manager or FOM.</li></ul></div><div><br>
</div><div><ul><li>Listens to guest wishes and acts promptly.</li></ul></div><div><br>
</div><div><ul><li>Responsible for clarifying the method of payment upon check-in.</li></ul></div><div></div><div><br>
<ul><li>
Takes reservations whenever the Reservation department is busy or not available.</li></ul></div><div><br>
</div><div><ul><li>Hands-over his shift properly.</li></ul></div><div></div><div><br>
<ul><li>
Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.</li></ul></div><div></div><div><br>
<ul><li>
Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.</li></ul></div><div></div><div><br>
<ul><li>
Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.</li></ul></div><div></div><div><br>
<ul><li>
Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.</li></ul></div><div></div><div><br>
<ul><li>
Responsible to finish the shift checklist on time.</li></ul></div><div></div><div><br>
<ul><li>
Conducts all postings according to the set SOPs.</li></ul></div></div></div><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Front Desk Agent

Cartier

<div>
 <strong>
  YOUR MISSION
  <br/>
  <br/>
 </strong>
 As the Stock and Back Office Executive, you will be in charge of stocking merchandise onto shelves, and organizing the sales floor to create a pleasant and safe shopping environment.
 <br/>
 <br/>
 <strong>
  HOW WILL YOU MAKE AN IMPACT?
  <br/>
  <br/>
 </strong>
 As an integral part of our Boutique Operations team, you will be responsible for the following:
 <br/>
 <br/>
 <ul>
  <li>
   Stock merchandise onto shelves and organize the sales floor to create a pleasant and safe shopping environment.
  </li>
  <li>
   Execute a broad range of established service operations tasks, including resolving subprocesses or decisions/parameters to provide efficient operations service.
  </li>
  <li>
   Support team members by performing routine inventory tasks and following established procedures.
  </li>
  <li>
   Train and coach colleagues to handle nonroutine transactional activities, stock shelves, replenish inventory, and present merchandise effectively.
  </li>
  <li>
   Conduct a range of customer service activities, including managing complex or atypical customer cases and inquiries.
  </li>
  <li>
   Organize work schedules to ensure task completion, coordinate with support services, and assign short-term tasks to team members as needed.
  </li>
  <li>
   Perform operational tasks by adhering to established processes, adjusting multiple settings or parameters to meet performance standards.
  </li>
  <li>
   Follow mandatory procedures and methods of work, including the use of personal protection equipment, to safeguard the environment and ensure the well-being of self and others.
  </li>
  <li>
   Prioritize workflow to meet quality and timeliness standards, utilizing performance management systems to enhance personal performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT WE ARE LOOKING FOR?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Post-Secondary Non-Tertiary Education.
  </li>
  <li>
   Sound experience and understanding of procedures or systems.
  </li>
  <li>
   Strong organizational skills.
  </li>
  <li>
   Effective communication and customer service abilities.
  </li>
  <li>
   Proficiency in inventory management and operational processes.
  </li>
  <li>
   Ability to train and mentor team members.
  </li>
  <li>
   Attention to detail and adherence to safety protocols.
  </li>
  <li>
   Capability to prioritize tasks and manage time efficiently.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Do We Offer
  <br/>
  <br/>
 </strong>
 At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 <br/>
 <br/>
 We offer a dynamic work environment where expertise meets Arts and Culture. We are fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments.
 <br/>
 <br/>
 We constantly educate you with: Cartier&rsquo;s savoir-faire, competitive landscape, industry news, client experience best practices. We facilitate career development and evolution in the mid-term within our Maison.
 <br/>
 <br/>
 We develop you with training, continuous learning and encourage a healthy and strong feedback culture, where you will feel encouraged and able to give an honest opinion, as this is essential to us.
 <br/>
 <br/>
 <strong>
  WHO WE ARE?
  <br/>
  <br/>
 </strong>
 As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
 <br/>
 <br/>
 We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
 <br/>
 <br/>
 We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 <br/>
 <br/>
 Quite simply, Cartier is a place like no other. Welcome to our Maison!
</div>


Stock & Back Office Supervisor - Jeddah, KSA

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Responsibilities:</b></div><ul><li>Is highly visible in the areas of responsibility, leads by example and maintains regular checks.</li><li>Develops and Maintains General Cleaning schedule &amp; issues tasks accordingly.</li><li>Understands and implements procedures to operate and maintain all departmental equipment.</li><li>ensures that staff members have the proper supplies and equipment</li><li>Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests.</li><li>Manages the Lost and Found Procedure.</li><li>Trains staff members to work in a safe manner and ensure they can expedite emergency procedures when required.</li><li>Participates in the investigation of associate accidents and incidents as required</li><li>Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests.</li><li>Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met.</li><li>Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a manager as required.</li><li>Ensure all guest issues are passed to the BCC and captured on the Glitch report</li><li>Observes service behaviours of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance.</li><li>Conducts daily meeting highlighting, Operational Issues, VIP&rsquo;s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities.</li><li>Is fully conversant with departmental SOP&rsquo;s, ensures they are executed. Conducts training and refresher training with staff members.</li><li>Completes and supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job. Cross Train staff members as appropriate.</li><li>Conducts regular and effective training to maintain/improve the standards. Maintain training records.</li><li>Communicates performance expectations in accordance with the job description for each position.</li><li>Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team.</li><li>Participates in disciplinary procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP&rsquo;s.</li><li>Celebrate success and recognize contributions of the team members.</li><li>Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of.</li><li>Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.</li><li>Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct. Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise.</li><li>Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked.</li></ul><div><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Housekeeping Coordinator

Explore 197+ Front office manager in Jeddah this May. Find roles across top companies and apply now to boost your career.