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SR Alambique Hospitality and Services

Job SummarySR Alambique Hospitality and Services is seeking an experienced and hospitality-focused Senior Guest Experience Manager to oversee guest relations operations, customer satisfaction initiatives, and hospitality service delivery across the organization.This role is ideal for a professional who enjoys creating exceptional guest experiences, leading customer-focused teams, and improving hospitality operations in a fast-paced service environment. The successful candidate will play a key role in strengthening guest satisfaction, supporting operational excellence, and maintaining premium hospitality service standards.We are looking for a proactive and service-driven leader with strong communication skills, hospitality operations experience, and a passion for delivering memorable guest experiences.What You'll Do<ul><li>Oversee daily guest experience and hospitality support operations</li><li>Manage guest relations activities and customer engagement initiatives</li><li>Handle escalated guest concerns and ensure timely issue resolution</li><li>Monitor guest satisfaction metrics and identify opportunities to improve service quality</li><li>Collaborate with operational departments to maintain high hospitality standards</li><li>Support front office coordination, guest communication, and service delivery activities</li><li>Prepare operational reports, guest experience summaries, and performance updates for leadership</li><li>Supervise hospitality teams and support workforce coordination activities</li><li>Improve operational procedures related to hospitality service delivery and customer experience</li><li>Maintain accurate guest service documentation and operational reporting data</li><li>Support onboarding, coaching, and operational training activities for hospitality staff</li><li>Assist with continuous improvement initiatives related to hospitality operations and guest satisfaction</li></ul>Requirements<ul><li>5+ years of experience in guest experience management, hospitality operations, customer service leadership, or hotel operations</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and hospitality support operations</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced hospitality environment</li><li>Professional and guest-focused approach to operational leadership</li><li>Experience with hospitality systems, CRM platforms, and operational reporting tools preferred</li><li>Degree or diploma in Hospitality Management, Business Administration, or related field preferred</li></ul>Why Work With UsAt SR Alambique Hospitality and Services, we believe exceptional guest experiences are essential to hospitality excellence and long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful guest experience initiatives while working alongside experienced professionals in a growing hospitality-focused environment.الراتب المدفوع: ﷼١٨٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Guest Experience Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon family grows in KSA 
 
The Facility Manager role is an integral part of the Amazon operations and will be responsible for all facilities maintenance tasks through direct reports and via third party contractors. 
Position is a crucial to enable our Operations team to work on our Customers experience. 
 
DUTIES:
 
The Facilities Manager is the direct superior of the Facilities team. Ensures safety focus by training, developing and coaching the team. Takes care of the high availability of the FC equipment by ensuring that all preventive maintenance is carried out and internal processes and procedures are created / maintained. 
 
MAIN OBLIGATIONS: 
<ul><li>lead, support and mentor the team based on identified barriers that ensures the team is working safely, with high standards and effectively.</li><li>Ensure team expertise through training.</li><li>Identifying root causes of problems and providing remedies</li><li>Main deputy for the facility manager when he/she is not on site.</li><li>Ensure, in cooperation with the team, compliance with safety regulations and record-keeping of activities performed</li><li>Implement Amazon standards and focus on preventive maintenance to ensure a high level of equipment availability for our internal customers.</li><li>Manage and support the training program for the team.</li><li>Manage local projects and support construction projects assigned by the manager.</li><li>Be prepared to work shifts to stay in touch with your team and your daily work.</li></ul>
 
The Facilities Manager in all daily business activities as well as project initiatives and will lead a team of Facilities and Service Technicians supporting an operation that runs 24/7. 
 
Responsibilities include: 
<ul><li>Dedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric.</li><li>Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies.</li><li>Handle multiple projects and daily activities, meet deadlines and develop plans on how to achieve departmental and distribution goals.</li><li>Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations.</li><li>Help to develop, set and track budgets.</li><li>Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.</li><li>The Facilities Area Manager promotes and conducts good housekeeping.</li><li>Develop training plans for facilities and service technicians.</li><li>Develop Preventive Maintenance Programs.</li><li>Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and materials, with the team</li><li>Ability to install, maintain, and troubleshoot photo eye components, motor starters, relays, limit switches, proximity sensors, timers, servo drives and frequency inverters etc. With the team</li><li>Develop and maintain good working relationships across all levels in the organization.</li><li>Ability to provide enriched feedback to enhance individual performance.</li></ul> 
 
 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>4+ years of industrial maintenance experience</li><li>2+ years of direct leadership/supervisory experience</li><li>2+ years of Computerized Maintenance Management System (CMMS) experience</li><li>Bachelor's degree, or 2+ years of Amazon experience</li><li>Experience with computers, including MS Excel, Word and Office</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of team management, budget responsibilities, supplier management, problem solving, and client/ customer relations experience</li><li>Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics &amp; robotics</li><li>Experience working with Material Handling Equipment (MHE) integrators</li><li>Experience maintaining material handling equipment and integrated systems</li><li>Experience in project management</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Facilities Manager - Maintenance & Engineering, MENA RME

Mars

Job Description:Key Responsibilities: 
<ul>
<li>Manage the processing and renewal of Exit Re-Entry visas, Iqamas, and other employee residency permits.</li>
<li>Manage business visas and invitation letters to associates visiting KSA.</li>
<li>Prepare and issue official ID letters and other employee-related documentation.</li>
<li>Coordinate with government agencies to ensure compliance with local labor and immigration laws.</li>
<li>Maintain accurate records and track status of all employee government service requests. (Baladya cards, residency permits ...etc.)</li>
<li>Provide timely updates and support to employees regarding their government service applications.</li>
<li>Assist in resolving any issues or delays related to employee government services.</li>
<li>Tracking health (baladya cards) of factory associates and booking appointments.</li>
<li>Support PO through the onboarding/ offboarding process. (GOSI, Contracts, Qwia ...Etc.)</li>
<li>Support the Corporate Affairs Manager when needed with administrative tasks.</li>
<li>Manage government documentation and approvals related to company operations and ensuring the validity of licenses and certificates.</li>
<li>Monitor changes in government regulations affecting the company and advise management accordingly.</li>
<li>Collaborate with internal teams to ensure compliance with regulatory requirements.</li>
</ul>
Key competencies and qualifications: 
<ul>
<li>Previous experience in government services related to employee visas and permits preferred.</li>
<li>Proactiveness and dealing with ambiguity.</li>
<li>Customer focus and comfort around higher management.</li>
<li>Strong organizational and communication skills.</li>
<li>Detail-oriented with ability to manage multiple requests simultaneously.</li>
<li>Familiarity with Saudi labor and immigration regulations is a plus.</li>
<li>Proficiency in MS Office and document management systems</li>
<li>Strong understanding of Saudi regulatory environment, especially Customs and FDA processes.</li>
<li>Good communication and negotiation skills.</li>
<li>Ability to manage multiple stakeholders and complex projects.</li>
<li>Proficiency in MS Office and relevant software tools.</li>
<li>Good level of English to ensure smooth communication with stakeholders (internal and external).</li>
</ul>

Government Relations Manager - Saudi Nationals Only

M Hotel Makkah by Millennium

<div>As the Learning and Development Manager, you will lead the learning and development function, ensuring the professional growth and skill development of colleagues. Your responsibilities will include designing training programs, managing talent development initiatives, and promoting a culture of continuous learning.
Key Job Responsibilities:<ul>
<li>
Lead the complete Learning &amp; Development (L&amp;D) activities in your property, ensuring alignment with business needs.</li>
<li>Manage Millennium &amp; Copthorne, MEA (M&amp;C) onboarding processes and tools for new hires.</li>
<li>Conduct quarterly L&amp;D needs analysis and prepare plans to address real business needs.</li>
<li>Conduct Off-Job Training programmes in line with the M&amp;C, MEA Off-Job training library.</li>
<li>Develop in-house training programmes based on business needs and M&amp;C Group Training skills.</li>
<li>Lead and coach On-Job Trainers, supervising On-Job Training activities using M&amp;C, MEA Corporate Office audit tools.</li>
<li>Enhance the effectiveness of Off-Job Training programmes through coaching and regular follow-ups.</li>
<li>Align and train Millennium brand standards by measuring and monitoring telephone standards, guest feedback, mystery shopper reports, and supporting business development activities.</li>
<li>Collaborate with the Human Resources department to lead the performance management process and support departments in implementing Personal Development Plans (PDPs).</li>
<li>Timely submission of Monthly L&amp;D Calendar and L&amp;D Report to the M&amp;C, MEA Corporate Office.</li>
<li>Recruit interns and management trainees per the L&amp;D Policy and manage Millennium Hotels Nationalization programme TooMooH.</li>
<li>Host corporate training programmes, using digital online game tools to make trainings fun and energetic.</li>
<li>Refer to trainer's notes and incorporate activities to engage participants effectively.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Learning and Development Manager

<div>
 
 Area Sales Manager Travel Retail Saudi Arabia
 
 
 
 
 What This Position Is About &ndash; Purpose
 
 
 
 The Areas Sales Manager oversees Global Travel Retail activities across Saudi Arabia, covering airport duty free, ship handling, downtown duty free, border shops, and new channels. The role drives sales, manages trade and consumer programs, manages commercial operations, and maintains customer relationships. It monitors sales KPIs, market trends, and competitive dynamics to provide insights, ensures field presence, and identifies opportunities. All actions comply with JTI policies and Saudi regulations.
 
 
 
 What Will You Do - Responsibilities
 
 
 
 <ul>
 <li>
 Implementation of Plans &amp; Strategies Oversee the execution of sales, distribution, and marketing strategies, including merchandising, shelf-space, and promotions, according to directives from relevant teams. Track progress and material quality, recommending adjustments as needed. Adapt plans for channels and accounts in line with global strategy.
 </li>
 <li>
 Data Gathering &amp; Reporting Ensure access to customer IT systems for comprehensive data collection on sales, invoicing, order delivery, stock, and investment. Compile and analyses monthly reports against KPIs, providing actionable recommendations for JTI and customers.
 </li>
 <li>
 Account / Customer Engagement Program Develop and implement local account plans and contribute to International Key Account (IKA) strategies. Foster customer engagement using JTI&rsquo;s store approach to boost overall purchases. Manage local agreements, support IKA compliance, and assist with related sales and marketing programs.
 </li>
 <li>
 Annual Business Plan and Reviews Prepare, align, and execute annual and strategic plans, including historical analysis, SWOT, prioritized options, objectives, relationships, and KPI trackers. Maintain an 18-month rolling forecast by planning node and ensure market P&amp;L delivery.
 </li>
 <li>
 Retail Sales Consultants (RSC) Work with the Regional Sales Director and relevant teams to manage ongoing JTI RSC activities, including recruitment, coaching, and oversight of third-party agencies and personnel to enhance consumer insights and brand activation in stores.
 
 
 </li>
 </ul>
 
 Whom Are We Looking For &ndash; Requirements
 
 
 
 <ul>
 <li>
 University degree or equivalent
 </li>
 <li>
 Over 5 years&rsquo; experience in sales, distribution, channel management, or trade marketing; consumer/trade promotions management experience required
 </li>
 <li>
 Key Account Management background in FMCG or Travel Retail preferred
 </li>
 <li>
 Experience with airport duty free, ship handling, downtown duty free or border shops is a strong advantage
 </li>
 <li>
 Global Travel Retail and tobacco industry exposure are advantageous
 </li>
 <li>
 Fluent in English; Arabic is a plus for interactions in Saudi Arabia
 </li>
 <li>
 Strong commercial, operational, order, pricing, and promotional execution skills
 </li>
 <li>
 In-store visibility, availability management, and execution across all relevant channels
 </li>
 <li>
 Proven sales performance tracking, KPI monitoring, market intelligence gathering abilities
 </li>
 <li>
 Excellent negotiation and relationship management, especially with duty free and concession partners
 </li>
 <li>
 Sound knowledge of commercial processes, customer service standards, MS Office, and reporting tools
 
 
 </li>
 </ul>
 
 Please note that this position is open to Saudi nationals only. Please submit your CV in English.
 
</div>

Area Sales Manager Travel Retail

Rentokil Initial

<div>The Sales Associate inspects the market and sells Rentokil Boecker&reg; services and products through highly dynamic prospecting, solid relationship building, client presentations, proposal pricing and writing, contract negotiation, and efficient marketing tools and activities.
Rentokil Boecker&reg; Sales Consultant is held accountable for the below job responsibilities:<ul><li>
Implementing the sales strategy developed by the Sales Manager to attain the monthly sales targets, goals, renewals, and profitability</li><li>
Identifying potential clients and business opportunities by prospecting the market</li><li>
Delivering sales presentations for prospects in a professional and effective manner and inform them how they can benefit from having the safest sustainable solution for health, property and the environment through their use of Rentokil Boecker&reg; services</li><li>
Surveying premises to estimate technical requirements and pricing when needed</li><li>
Developing ideas and creating offers for target clients using all necessary marketing tools</li><li>
Presenting new products and services to existing clients and enhancing client relationships through preplanned courtesy calls and visits</li><li>
Responding to client&rsquo;s needs and following up with all concerned parties on all aspects of their request</li><li>
Educating clients on the processes that will enable them to gain the most value from Rentokil Boecker&reg; services</li><li>
Preparing detailed offers, following up till the offer becomes a contract and handling after-sales follow-up</li><li>
Handling renewals of contracts, when applicable</li><li>
Communicating effectively new sales and renewals to Operations Department</li><li>
Handling the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems</li><li>
Documenting and delivering weekly and monthly sales reports</li><li>
Participating in events and exhibitions to promote company&rsquo;s services</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Marketing, Agriculture, Food Science or equivalent</li></ul><ul>
<li>Experience of minimum</li>
<li>At least 2 years of experience in Sales and Marketing/B2B selling in relevant markets.</li>
<li>Proficiency in English and Arabic with excellent verbal and written communication skills.</li>
<li>Computer Proficiency: Microsoft Office and CRM</li>
<li>Knowledgeable in reporting and monitoring with remarkable attention to details.</li>
<li>Effective decision making and problem-solving skills.</li> 
</ul> 
 
Benefits 
<ul>
<li>Competitive salary</li>
<li>22 vacation days per year</li>
<li>1 ticket to home country</li>
<li>Medical insurance class B</li></ul></div>

Sales Associate

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
 </li>
 <li>
 Implement operating procedures at the store as per the company and Brand standards
 </li>
 <li>
 Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
 </li>
 <li>
 Provide feedback to the Area Manager and Operations Manager with regards to employees and products
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Brief and guide the staff on achievement of the daily / weekly / monthly sales target
 </li>
 <li>
 Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
 </li>
 <li>
 Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
 </li>
 <li>
 Ensure minimal stock loss manage stockrooms
 </li>
 <li>
 Implement the operating procedures at the store and ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
 </li>
 <li>
 Apply creative techniques to achieve / exceed the store sales target
 </li>
 <li>
 Ensure has the required stock levels to maximize the sales
 </li>
 <li>
 Weekly audit the store administration and resolve discrepancies if any
 </li>
 <li>
 Manage the daily roaster, leave and grievances of the retail staff
 </li>
 <li>
 Maintain the visual merchandising standards at the stores all the time as per set VM standards
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Supervise the store and provide feedback to the Area Manager with regards to the employees and products
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers
 </li>
 <li>
 End to end store operations responsibility
 </li>
 <li>
 Must be physically fit to stand for extended hours and heavy lifting
 </li>
 </ul>
</div>

Store Manager

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