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administration manager

Big Fish Recruitment

The Role
 Administration Manager Location: Jeddah, KSA Position Overview We are seeking an experienced Administration Manager to oversee and optimize the organization’s administrative and workplace services. This role will ensure seamless day-to-day operations across facilities management, travel and logistics, hospitality services, vendor relations, and government compliance. The ideal candidate will have a strong hospitality background and a service-first mindset, delivering an exceptional workplace experience for employees, guests, and stakeholders while ensuring efficiency, compliance, and cost-effectiveness. Key Responsibilities • Strategy & Governance: Develop and implement administrative policies, strategies, and SLAs aligned with business objectives. • Facilities & Workplace Management: Oversee facility operations, space planning, preventive maintenance, and lease/rental contracts. • Hospitality & Guest Services: Supervise reception, mailroom, pantry, events, and AV services to maintain a high standard of hospitality. • Travel & Logistics: Manage travel bookings, accommodation, visas, immigration compliance, and transportation arrangements. • Fleet & Driver Management: Ensure efficient fleet allocation, maintenance scheduling, and driver safety programs. • Records & Compliance: Oversee documentation, archiving, license renewals, and compliance with regulatory requirements. • Vendor & Cost Management: Source and negotiate vendor contracts, monitor service quality, and drive cost optimization initiatives. • Employee & Guest Experience: Lead workplace experience initiatives, onboarding support, and employee services programs. • Systems & Reporting: Utilize CMMS, ticketing systems, and dashboards to monitor performance and generate insights for continuous improvement. • Government Relations: Liaise with government authorities for permits, renewals, and compliance matters.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business Administration, Hospitality Management, or a related field (Master’s degree preferred). • 10+ years of progressive experience in administration management, with a strong background in hospitality or corporate services. • Solid knowledge of facilities operations, vendor management, and government relations in KSA. • Proficiency in CMMS systems, asset management, and workplace technology solutions. • Exceptional leadership, communication, and stakeholder engagement skills. Core Competencies • Hospitality & Guest Service Excellence • Strategic Planning & Execution • Vendor & Contract Negotiation • Regulatory & Compliance Expertise • Facilities & Workplace Optimization • Analytical & Problem-Solving Skills • Employee Service Orientation • Leadership & Team Development</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Administration Manager

Walaa Cooperative Insurance Co

<div>Responsibilities:<ul><li>
Identifies, pursues, and closes business opportunities with a view to leverage the company&rsquo;s image and also maximize cross-selling opportunities.
</li><li>Discusses and agrees sales targets and key performance indicators with line manager.
</li><li>Analyzes various market segments for different sectors and prepares business development plan.
</li><li>Follows up existing direct clients and ensures policies are renewed regularly.
</li><li>Works effectively with other sales groups, exchanging information on clients to leverage sales opportunities.
</li><li>Maintains accurate records of all client contact.
</li><li>Provides the line manager with accurate sales and productivity reports as requested.
</li><li>Present the company products to the clients and close sales.</li></ul>
Education:
<ul><li>A Bachelor Degree or Certificate in Commerce or Business Administration or Economics
</li></ul>Experience:

2-3 years&rsquo; experience in business development function in a reputed general insurance company or any financial institute</div>

Business Development Executive

Accor

<div>Job Description 
The main responsibility is to manage the total sales efforts within the hotel &amp; the area sales office to generate pro-actively revenue. The basic guideline to do this is the hotel&rsquo;s Marketing Plan as well as the Business Plan. He/she maintains, develops and recognises Key Accounts / prospects. He/she maintains on a regular basis the contacts to the local and international Travel Trade and is involved with all the agreements/contracts the hotel has with major Key Accounts/Tour Operators, etc. He/she is aware of the market trends from all the existing and potential feeders. 
He/she ensures that the Hotel consistently disposes of an adequate, motivated and skilled personnel within the sales team. At all levels and at the right time, with considering both, customer oriented (quality) as well as commercial aspects. He/she cares that sales office administration and filing is properly organised and according to our standards. 
In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Rooms Division and Reservation department. 
Hotel Experience in the same position for 7 years or more. 
Qualifications 
SCOPE 
<ul><li>
Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy).</li><li>
Organisation and monitoring of all administrative affairs within the Sales Office.</li><li>
Co-operation with hotel&rsquo;s Rooms Division, F&amp;B, Conference/Seminar, Banquet/Catering department.</li><li>
Co-ordination with Regional Sales Office</li></ul><ul><li>
Close contacts to Corporate Accounts and Travel Trade</li><li>
The following duties within frame of work:</li></ul><ul><li>
Sales</li><li>
Administration</li><li>
Finance</li><li>
Contracting</li><li>
General</li></ul>
RESPONSIBILITY &amp; AUTHORITY
Internal:
Co-ordinates and works closely with Rooms Division Manager and Reservations, supervises and monitors Sales team.
External:
Suppliers travel trade (domestic and international), Regional Sales &amp; Marketing.
Materials:
All office material and print material for advertising &amp; promotion (fairs) 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfil the duties the jobholder is given the relevant authority to reach the goals by the General Manager of the Hotel operation 
Place, Date:
SALES<ul><li>
PROSPECTIVE ACCOUNTS: Identifies pro-spective accounts and establishes goals for Key Accounts by analysing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans.</li><li>
FAIRS (domestic/International) : Attends fairs in order to represent the Hotel and/or region within a both according to the action plan within the Business/Marketing Plan of the Hotel. The fairs are attended in co-ordination with the Regional or Corp. Sales.</li><li>
DOMESTIC MARKET: Priority in sales activities are to be given to this market, for the local travel trade as well as for the corporate accounts.</li><li>
INTERNATIONAL MARKET: Has to be worked on in close co-ordination with the General Manager according to internal regulations.</li><li>
ROOMS: Regarding the availability and the co-ordination of rooms for high booking periods the final approval of availability is taken always by the Hotel operation&rsquo;s management.</li><li>
MARKET MIX: Emphasis on right market mix to maintain the quality of the product and to minimise market dependence on long term.</li><li>
CO-ORDINATION: Regular meetings with the hotel operation (Rooms Division, Reservation and Food &amp; Beverage) have to be held to exchange information and problem solving.</li></ul>
ADMINISTRATION<ul><li>
Reduces administrative work to achieve a minimum of 5-7 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day, without affecting promptness of flow of correspondence to accounts.</li><li>
Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.</li><li>
Reporting: Prepares and transmits the Call Reports on a weekly basis to the supervisor and/or the General Manager. Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor&rsquo;s sales and promotion efforts, forecast for all sales activities &amp; production/conversion figures. Attends once a month hotel&rsquo;s Sales/Rooms Division and Credit meeting.</li></ul>
FINANCE<ul><li>
Business Plan / Budget: Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility.</li><li>
Accounts Receivable: Is co-responsible for the settlement of outstandings, respectively the follow up on a regular basis towards local Travel Trade to match credit policy (settle-ment within 30/60/90 days) in close co-ordination with the Credit Manager / Rooms Division.</li></ul> 
CONTRACTING<ul><li>
Establishes and signs contracts with local In-bound Operators/Travel Agents /Corporate considering the official Rate Policy in co-ordination with the General Manager</li><li>
Conducts rate market surveys to advise management of actual market trends.</li><li>
Establishes and co-signs contracts with Inter-national Tour Operators/Corporate respecting the Rate Policy and Contract Policy together with the General Manager. He/she conducts prior discussions with the partners to prepare final contracting.</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.</li></ul> 
GENERAL / MISCELLANEOUS<ul><li>
Maintains good co-ordination and information flow with the Rooms Division, Financial Controller/ Credit Manager.</li><li>
Establishes monthly reports according to requirements.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all sales staff and delivers a monthly consolidated summary to the Personnel Manager.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Co-ordinates sales efforts/activities with the colleagues of sister hotels under the supervision of the Regional Sales.</li><li>
Involvement in establishing the Price Policy together with the hotel&rsquo;s management.</li></ul> 
SPECIAL
Press Releases, PR activities, Advertisements etc. are executed and co-ordinated by the GM&rsquo;s Office.
GDS&rsquo;s and other Electronic Distribution Systems are up-dated by the hotel operation on regular basis. 
Additional Information 
Requirement:
Hotel experience in the same position for 7 years or more.</div>

Director of Sales

Rentokil Initial

<div>The Human Resources Coordinator provides administrative support to the HR department as needed, in addition to HR advice, counsel, and support on a variety of employee relations, employee health plans, leave of absence and management matters.
The HR Coordinator is the initial point of contact for employee relations issues, conducts investigations on a daily basis, interprets needs and provides tactical and legal solutions for decision makers to address and resolve concerns.
Human Resources Coordinator is held accountable for the below job responsibilities:<ul>
<li>Support in a variety of administrative and operational activities specific to the human resources function.</li>
<li>Communicate to and assist employees in adhering to Rentokil Boecker&reg; human resource policies, procedures, standards, in addition to local labor laws, and other government regulations.</li>
<li>Assist with recruitment and interview process; schedule interviews, track status of candidates, perform reference checking and respond with follow-up letters at the end of the process.</li>
<li>Check employees&rsquo; documents for accuracy and completeness, maintain an effective employee record management, and prepare periodic standardized reports.</li>
<li>Assist with new-employee orientations.</li>
<li>Respond to employees&rsquo; inquiries, requests and questions.</li>
<li>Support HR Manager with processing organizational exits and terminations.</li>
<li>Assist with the preparation of the performance review process.</li>
<li>Maintain the branch&rsquo;s organization charts and employee directory.</li>
<li>Coordinate health, life and work accident insurance enrollments and communicate with service providers concerning routine administration of program.</li>
<li>Follow up on all legal issues related to employment records and employees.</li>
<li>Follow up on daily attendance, late arrivals, absence, etc. and assist employees in respecting Rentokil Boecker&reg; attendance policy.</li>
<li>Assist HR Manager in investigating and resolving day-to-day employee relation challenges.</li>
<li>Assist in creating the employee handbook with updated laws and regulations, internal memos and other pertinent information, as needed.</li>
<li>Advise employees in areas of human resources, performance management, harassment, discrimination, and legal/employment issues.</li>
<li>Advise HODs on adherence to guidelines on disciplinary action issues and separations.</li>
<li>Maintain data integrity on all Boecker&reg; systems, forms and reports.</li>
</ul>Requirements<ul><li>
Bachelor&rsquo;s Degree in Business Administration, HR or equivalent.</li></ul><ul>
<li>At least 1 year of experience in general HR or administrative role.</li>
<li>Has to be a Saudi National candidate, as per the Saudi Labor Law.</li>
<li>Proficiency in English and Arabic is a must.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>22 Annual Leave days per year</li>
<li>Medical Insurance class B</li></ul></div>

HR Coordinator

Bupa Arabia

<div>
 
 Job Description
 
 
 
 Role Purpose:
 
 
 Manage the Project Management Office as Project Manager and deliver disciplined execution of Bupa Arabia&rsquo;s digital projects. This role will establish and enforce enterprise-wide project governance, ensure critical priorities are translated into executable roadmaps/actions, and focus on delivery excellence across IT, product, platform, and engineering.
 
 
 The project manager will own benefits realization, and delivery capacity planning, ensuring initiatives deliver measurable business value, on time and within budget. The role will also act as the bridge between technology execution and business outcomes, fostering alignment, transparency, and adoption across the enterprise.
 
 
 Key Accountabilities:
 
 
 1- Project Planning;
 
 
 <ul>
 <li>
 Establish and evolve enterprise-wide project management methodologies (Agile, SAFe, PMI/PMP) tailored to Bupa Arabia&rsquo;s operating model
 </li>
 <li>
 Define value realization metrics and ensure programs deliver measurable business impact.
 
 
 </li>
 </ul>
 2- Project Delivery;
 
 
 <ul>
 <li>
 Lead execution across IT, product, platform, and engineering teams, ensuring end-to-end visibility and accountability for outcomes.
 </li>
 <li>
 Monitor budgets, timelines, KPIs, and delivery quality, ensuring adherence to the approved business case.
 </li>
 <li>
 Identify and manage risks, dependencies, and issues across parallel workstreams, implementing mitigation strategies.
 
 
 </li>
 </ul>
 3- Stakeholder Engagement &amp; Governance;
 
 
 <ul>
 <li>
 Coordinate program planning, resource allocation, and progress reporting with senior leadership and key stakeholders.
 </li>
 <li>
 Lead business update forums, ensuring transparency on progress, challenges, and decision points.
 </li>
 <li>
 Act as the bridge between technology execution and business outcomes, enabling data-driven decision-making.
 
 
 </li>
 </ul>
 4- Reporting and Monitoring;
 
 
 <ul>
 <li>
 Publish weekly/monthly progress reports for assigned projects.
 </li>
 <li>
 Drive and ensure accurate and timely completion of daily/monthly actions/tasks.
 </li>
 <li>
 Ensure consistent adoption of best practices, tools, and standards for program and project management.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Mastery of program/project management frameworks including Agile, SAFe, PMI, and PMP-certified (preferred).
 </li>
 <li>
 Proven track record in leading large-scale, cross-functional programs across digital, IT, and engineering.
 </li>
 <li>
 Strong skills in roadmap planning, executive reporting, stakeholder engagement, and conflict resolution.
 </li>
 <li>
 Deep understanding of software delivery lifecycles, enterprise systems, and technology governance.
 </li>
 <li>
 Proactive, highly organized, and detail-oriented with a business-first mindset.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution in fast-paced environments.
 </li>
 <li>
 Prior experience in healthcare, insurance, or regulated industries is a plus.
 </li>
 <li>
 Familiarity with tools such as Jira, Confluence, Microsoft Project, and Power BI is beneficial
 </li>
 <li>
 Master&rsquo;s degree in Business Administration (MBA), Project Management, or related discipline preferred.
 </li>
 <li>
 Professional project/program management certifications strongly preferred (e.g., PMP, PgMP, PRINCE2 Practitioner, PMI-ACP, SAFe Agilist).
 </li>
 <li>
 Additional certifications in portfolio management (PfMP) or process improvement (Lean Six Sigma) are a plus.
 
 
 </li>
 </ul>
 Education
 
 
 Bachelor&rsquo;s degree in Business Administration, Project Management, Engineering, Computer Science
</div>

Manager - PMO

The Role
 We are currently recruiting for an Operations Manager (Waste Management) for our client, an FM service provider based in Jeddah, KSA. The role will manage waste management operations for multiple client sites within the Kingdom and propose solutions and best practices. The Operations Manager should have extensive experience in Municipal, Commercial and Public Realm Waste Management with clear idea on segregation and recycling, budget and client management.
 
Requirements
 <ul>
<li>Bachelor’s degree in Environmental Science, Engineering, Business Administration, or related field. - Extensive managerial experience in waste management or environmental services - Strong knowledge of Saudi waste management regulations and compliance standards will be advantageous - Excellent leadership, communication, and problem-solving skills. - Excellent client management skills</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Operations Manager (Waste Management)

Fendi

<div>
 
 Position
 
 
 
 The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
 
 
 
 Job Responsibilities
 
 
 
 
 Main Responsibilities
 
 
 
 
 Category Sales Management and Business Development
 
 
 
 <ul>
 <li>
 Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
 </li>
 <li>
 Monitor and achieve category department performance with relevant KPIs;
 </li>
 <li>
 Analyse the category business, propose and implement action plans to improve results;
 </li>
 <li>
 Set category performance target for the team and individual with the Store Manager;
 </li>
 <li>
 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Leverage all clienteling tools to achieve Department and Store business goals;
 </li>
 <li>
 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
 </li>
 <li>
 Improve Mystery Shopper Results with action plans;
 </li>
 <li>
 Implement appropriate CRM tools and develop loyal customer of particular product category;
 </li>
 <li>
 Act as brand category ambassador to educate VIP and new Clients;
 </li>
 <li>
 Participate into ad-hoc Clientele projects.
 
 
 </li>
 </ul>
 
 Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Ensure that merchandize is properly managed, displayed, stored and maintained by team;
 </li>
 <li>
 Maintain inventory accuracy and shrink rates within company standards;
 </li>
 <li>
 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
 </li>
 <li>
 Maintain the Visual Merchandising consistent with Company standards;
 </li>
 <li>
 Align periodically visual merchandising and sales performance;
 </li>
 <li>
 Make the best out of the display and proximity storage
 
 
 </li>
 </ul>
 
 Team Management and Development
 
 
 
 <ul>
 <li>
 Discuss individual performance every month and coach team members
 </li>
 <li>
 Motivate the team so that they perform at their highest level to meet their individual and store objectives
 </li>
 <li>
 Organize the team in an efficient manner according to business needs and delegate responsibility
 </li>
 <li>
 Translate strategic and business goals into concrete and individual actions and objectives
 </li>
 <li>
 Conduct category training to the team
 </li>
 <li>
 Execute the in-store training routine set by the Store Manager
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 
 Profile
 
 
 
 <ul>
 <li>
 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 English fluent
 </li>
 <li>
 Manages his/ her image standards on a high level
 </li>
 <li>
 Strong selling and communication skills are necessary
 </li>
 <li>
 Excellent relationships skills, self-reliant, approachable and patient
 </li>
 <li>
 Confidence, organizational skills, professionalism
 </li>
 <li>
 Client focus with great business acumen
 </li>
 <li>
 Administration and financial skills
 </li>
 <li>
 Computer skills and Retail management system knowledge
 </li>
 <li>
 Goal oriented approach, multitasking
 </li>
 <li>
 Strong knowledge and/or interest for fashion/luxury industry.
 </li>
 </ul>
</div>

Department Manager

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