hotel reservations coordinator

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel - Resort

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Accor

<div>Company Description 
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality 
Job Description 
Key Responsibilities
Reservations Handling<ul><li>
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.</li><li>
Respond promptly to inquiries via phone, email, website, or OTA platforms.</li><li>
Upsell higher room categories and promote hotel packages to maximize revenue.</li><li>
Ensure all bookings are confirmed with complete and accurate guest information.</li></ul>
System &amp; Reporting<ul><li>
Maintain reservation records and update changes, cancellations, and no-shows.</li><li>
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.</li><li>
Prepare and send daily / weekly reservation reports as required.</li><li>
Ensure rate parity across all booking channels.</li></ul>
Guest Communication &amp; Service<ul><li>
Handle special requests (early check-in, late check-out, VIP amenities, etc.).</li><li>
Communicate professionally with travel agents, corporate clients, and walk-in guests.</li><li>
Resolve booking-related issues or escalate when necessary.</li><li>
Maintain confidentiality of guest information in line with data privacy standards.</li></ul>
Coordination &amp; Compliance<ul><li>
Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.</li><li>
Follow Accor policies, reservation procedures, and brand standards.</li><li>
Support in overbooking situations as per hotel revenue strategy.</li></ul>
Qualifications &amp; Skills 
Qualifications 
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).</div>

Reservation Agent

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
MAIN DUTIES AND RESPONSIBILITIES:
1.1.1 Have a thorough knowledge of the entire hotel services and facilities 
1.1.2 Answer inquiries of room rates, outlets and room locations. 
1.1.3 To be totally familiar with all aspects of the reservation systems 
1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation 
1.1.5 Post advance deposits and keep accurate records of deposits. 
1.1.6 Process rooming lists and group blocks and indicate special requests and billing procedures 
1.1.7 File and process reservations correspondence, make certain all files are current and in order. 
1.1.8 Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. 
1.1.9 Abide by the hotels policies and procedures 
1.1.10 Be familiar with changes in the rates and group enquiries 
1.1.11 Complete daily shift task list and aid others 
1.1.12 To be aware of inventory management and keep a constant check on the room types available throughout the day 
1.1.13 To have an understanding of departmental goals and projections for average rate and occupancy 
1.1.14 Accommodate and document special requests in an accurate and efficient manner. 
1.1.15 Determine the most appropriate room type to meet guest requirements and maximize room rate. 
1.1.16 Explain guarantee and cancellation policies to callers. 
1.1.17 Describe room accommodations and benefit feature sale amenities to guests. 
1.1.18 Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. 
1.1.19 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). 
1.1.20 Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. 
1.1.21 Identify guest reservation needs by asking open-ended questions to obtain all necessary information 
1.1.22 Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue. 
1.1.23 Identify repeat guests using appropriate codes 
1.1.24 Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions. 
1.1.25 Carry out any other reasonable task (which may not be stated here) as requested. 
1.1.26 Assist in Task Force Teams for new openings. 
 
 
Qualifications 
<ul><li>
 Passion for guest service.</li><li>
 Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
 Degree or Diploma in Hospitality Management is an asset.</li><li>
 Fluency in English and Russian, and at least one additional language</li><li>
 Minimum of 1 year previous Hotel experience is an asset.</li><li>
 Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
 Knowledge of Property Management System such as Opera is an asset.</li><li>
 Ability to work independently and prioritize responsibilities.</li><li>
 Experience with a Hotel loyalty program an asset.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Reservations Agent (Russian Speaker)

Jumeirah Group

<div><div>Reservation Agent - Reservations &amp; Communication - Jumeirah Gulf of Bahrain - (2500002N)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers. 


About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa. 


About the Job
An exciting opportunity has arisen for a Reservation Agent to join Jumeirah Gulf of Bahrain.

The main duties and responsibilities of this role include:
<ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul> 


About You

The ideal candidate for this position will have the following experience and qualifications:
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul> 


About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:
<ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><div> 
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Oct 22, 2025, 7:58:25 AM</div></div>

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Reservation Agent
 
 
 to join Jumeirah Gulf of Bahrain.
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Have full and up to date knowledge of the hotel products and services.
 </li>
 <li>
 Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
 </li>
 <li>
 Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
 </li>
 <li>
 Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
 </li>
 <li>
 Actively participate in maximising revenue through up-selling.
 </li>
 <li>
 Follow up on non-guaranteed and waitlisted bookings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
 </li>
 <li>
 A minimum of 1 year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Reservations &amp; Telephones
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Oct 22, 2025, 4:58:25 PM
</div>

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