hotel reservations coordinator

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members Why Join Us * Be part of a respected global hospitality brand with properties across 110 countries * Opportunities for professional growth and international career development * Supportive, inclusive environment with a strong culture of empowerment * Competitive tax-free salary paid in UAE Dirhams * Staff accommodation, annual leave, and medical insurance included * Access to employee discounts across Accor s hotels, restaurants, and wellness facilities * Performance-based incentives and global mobility opportunities

Reservations Supervisor Hotel - Resort

Monitor daily reservations to ensure compliance and timely response to guest requestsVerify accuracy of guest details, rates, and payment methods in all bookingsConduct spot-checks on reservations and oversee VIP arrivalsOrganize and deliver on-the-job and weekly staff training sessionsKeep reservations staff updated on company and hotel developments, rates, and promotionsMaintain discipline, morale, and productivity within the department in line with hotel policiesPrepare reports, duty rosters, and other administrative tasks to support the department headPromote a sales-focused culture by encouraging upselling and maintaining a strong sales attitudeSafeguard customer and staff information in line with company policiesEnsure high levels of guest service by handling requests accurately and efficientlyParticipate in task force teams to support new hotel openings when required

Reservations Supervisor

IHG Hotels & Resorts

Job Title
Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE
Job Description
Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE Position Overview Holiday Inn and Suites Dubai Science Park is seeking a customer-focused Reservations Agent to join our hospitality team. This is an ideal role for professionals who are passionate about travel and guest experience, and who want to be part of a global brand committed to making every stay joyful. Situated in one of Dubai s most vibrant residential and innovation districts, our hotel is perfectly positioned to serve both business and leisure travelers. Job Details Location: United Arab Emirates Location: Dubai Industry: Food Services - Hospitality Function: Receptionist - Front Desk Salary: 5000 6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle room booking requests by phone, email, and in person using Opera reservations system. * Convert guest inquiries into confirmed bookings through effective communication. * Process cancellations, changes, and no-shows accurately and promptly. * Manage rate availability based on business strategy and direction from leadership. * Coordinate guest requirements with relevant departments (e.g. VIP services, transportation). * Create and maintain accurate records and reservation reports. * Apply up-selling and suggestive selling techniques to promote hotel services. * Ensure guest expectations are met from the moment of reservation. Ideal Profile * Prior experience in a hotel reservations or front office environment. * Proficient in Opera PMS and Microsoft Office applications. * Strong verbal and written communication skills in English; Russian or other languages are a plus. * High attention to detail and accuracy in data entry. * Energetic, positive, and proactive with a guest-first mindset. * Strong multitasking and organizational skills. Why Join Us * Become part of a trusted global hotel brand with career development opportunities. * Access competitive salary, benefits, and employee discounts. * Enjoy a supportive and inclusive team environment. * Contribute to a hotel that celebrates the joy of travel and outstanding guest service. * Work in a growing destination near major malls, attractions, and leisure hubs. About the Company Holiday Inn and Suites Dubai Science Park is a modern hotel designed to deliver memorable guest experiences. Located in a thriving residential and innovation-focused area, the hotel offers 240 rooms, 84 serviced apartments, multiple dining outlets, and versatile event spaces. As part of the InterContinental Hotels Group, Holiday Inn is committed to offering warm, welcoming hospitality while providing employees with opportunities for personal and professional growth in a global network.
Post Details

Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE

MOVENPICK

The Role <ul> <li>Under the guidance and supervision of the Cluster Director of Revenue and within the limits of the established Accor policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.</li> <li>To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promote the desired work culture of Accor.</li> </ul> Key Deliverables and Responsibilities Planning &amp; Organizing: <ol> <li>To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.</li> <li>Maximize hotel yield by up selling and suggestive selling as set out.</li> <li>Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day</li> <li>Attend training classes as per schedule</li> <li>Is aware of the daily activities and has product knowledge of all the hotel facilities to maximize upselling at all times</li> <li>To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.</li> </ol> Operations: <ol> <li>To follow the grooming standards of the hotel to portray a professional image at all times</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>To be fully aware of the national history, places of interest, shopping areas, etc.</li> <li>Works diligently to develop and maintain relationships with corporate clientele to maximize revenue</li> <li>To maintain professional confidentiality and never disclose any secrets pertaining to the Company.</li> <li>To ensure that the product standards are followed as trained.</li> <li>To input and answer all written correspondence (fax &amp; email) and telephone inquiries within 24 hours of being received.</li> <li>To ensure all reservations are correctly and accurately input into the opera system and maintained.</li> <li>To ensure that all reports are completed on a daily basis and filed for reference.</li> <li>To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.</li> <li>Maximize hotel yield by up selling and suggestive selling in line with strategy.</li> <li>To file all correspondence on a daily basis ready for hand-over to reception.</li> <li>To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.</li> <li>To use guest names whenever appropriate.</li> <li>Thoroughly familiarizes oneself with the Hotel s emergency procedures and is in a state of preparedness for any emergency which may occur.</li> <li>Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department</li> <li>Co-ordination with Front Office and other departments if regarding requests as required.</li> <li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li> <li>Assist in Task Force Teams for new openings as requested</li> <li>To have a complete understanding of and to adhere to Accor s policy relating to Fire, Hygiene, Health and Safety</li> </ol> Administration: <ol> <li>Ensure inputting and processing of all reservation requests to process the sales of rooms.</li> <li>To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.</li> </ol> Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality: <ul> <li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li> <li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li> <li>Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li> <li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc.).</li> <li>Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li> <li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li> <li>Does not disclose any financial information or any other information of the Accor Hotels.</li> </ul>

Reservations Agent

Hilton

<div>Groups Coordinator
A Groups Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. 
 
 
What will I be doing? 
As Groups Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Adhere to the events and group yield policy in order to maximize revenue</li>
<li>Develop and maintain a customer database</li>
<li>Generate and develop sales leads and contact potential clients to build business relationships</li>
<li>Research local competition and local events</li>
<li>Manage administrative requests as directed by the Management Team</li>
<li>Manage an events schedule to maximise yield</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Arrange and carry out Hotel show rounds</li>
<li>Ensure the complete administration and execution of all planned events</li>
<li>Participate in hotel promotional activities</li>
</ul>What are we looking for? 
A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in a Conference and Events function</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Groups Coordinator

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Reservation Agent
 
 
 to join Jumeirah Gulf of Bahrain.
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Have full and up to date knowledge of the hotel products and services.
 </li>
 <li>
 Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
 </li>
 <li>
 Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
 </li>
 <li>
 Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
 </li>
 <li>
 Actively participate in maximising revenue through up-selling.
 </li>
 <li>
 Follow up on non-guaranteed and waitlisted bookings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
 </li>
 <li>
 A minimum of 1 year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Reservations &amp; Telephones
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Oct 22, 2025, 4:58:25 PM
</div>

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

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