hotel telephone operator

Hilton Hotels

A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Accept and deliver all messages correctly and promptly for both Guests and management</li> <li>Ensure all wake up calls take place at the correct time</li> <li>Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li> <li>Handle emergency calls immediately and relay comprehensive and accurate information, as required</li> <li>Demonstrate a high level of customer service at all times</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Attend appropriate training courses, when required</li> <li>Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul>

Telephone Operator for Conrad Dubai

Marriott International

<div>
 DUTIES AND RESPONSIBILITIES:
 <ul>
 <li>Answers incoming calls.</li>
 <li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
 <li>Places outgoing calls.</li>
 <li>Receives messages and deliver the same in timely and efficient manner.</li>
 <li>Logs all service requests, defects, incidents in GXP</li>
 <li>Provides information about hotel services to guests.</li>
 <li>Understand the telephone operator board or PBX switchboard operations.</li>
 <li>Knows what action to take when an emergency call is required.</li>
 <li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
 <li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
 <li>Assists in reporting telephone equipment or service complaints and problems.</li>
 <li>Trains or assists with training new telephone operators in performance of job duties.</li>
 <li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
 <li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
 <li>Must be polite and courteous while answering the phone.</li>
 <li>Keep records of calls placed and received by all departments and recording the call charges.</li>
 <li>Update all necessary information on the PMS /Opera.</li>
 <li>Upload all registered guests in house in CID (Criminal Investigation Department) system.</li>
 </ul>
</div>

At Your Service

Accor Group

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor

Telephone Operator

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Whitespace Global

Position: Telephone Operator (Male) Location: [Specify location, e.g., Dubai] Employment Type: Full-timeJob SummaryThe Telephone Operator is responsible for professionally handling all incoming and outgoing calls, providing accurate information, transferring calls to the appropriate departments or personnel, and ensuring excellent communication flow within the organization.Key Responsibilities<ul><li>Answer and route all incoming telephone calls promptly, courteously, and efficiently.</li><li>Handle internal and external communication lines and ensure messages are accurately recorded and delivered.</li><li>Provide information to callers regarding company services, departments, and contact persons.</li><li>Maintain updated telephone and contact directories.</li><li>Handle emergency calls and assist in following established procedures during emergencies.</li><li>Monitor and report any telephone system faults to the IT or maintenance department.</li><li>Support reception or front desk operations as required.</li><li>Maintain confidentiality of all communications and sensitive information.</li><li>Follow company standards, grooming, and communication etiquette at all times.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent; additional training in communication or customer service is a plus.</li><li>Minimum 1&ndash;2 years of experience as a telephone operator or in a similar customer service role.</li><li>Fluent in English (Arabic or additional languages an advantage).</li><li>Excellent verbal communication and telephone etiquette.</li><li>Professional appearance and polite demeanor.</li><li>Basic computer literacy and familiarity with telephone/PBX systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Work Environment<ul><li>Based in office, hotel, or facility front-office area.</li><li>May require shift-based work, including weekends and holidays, depending on operational needs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,600.00 per month

Telephone Operator - Male

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Telephone Operator for Conrad Dubai

At Your Service

Telephone Operator

Telephone Operator

Telephone Operator Guest Services and Call Handling Dubai, UAE

Telephone Operator Guest Services and Call Handling

Telephone Operator - Male