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bi analyst - professional services

hr mis analyst

Emirates NBD

<div>
 
 Job Duties &amp; Responsibilities:
 
 <ul>
 <li>
 Run all daily and weekly/monthly reports related to the Human Resources department.
 </li>
 <li>
 Proactively analyze areas of reporting which can be improved or automated to facilitate better decision-making.
 </li>
 <li>
 Create regular process reviews to evaluate performance and KPIs of HR divisions to support the top management decisions.
 </li>
 <li>
 Support all the HR units in any required reports regarding their performance, head counts, and individual productivity of each team member.
 </li>
 <li>
 Follow up on required reports with business unit department staff.
 </li>
 <li>
 Create and design reports from various systems and analyze the results for the management team and business unit heads for their decision-making.
 </li>
 <li>
 Bachelor&rsquo;s Degree in a relevant discipline.
 </li>
 <li>
 1-3 years of experience in data analytics.
 </li>
 </ul>
</div>

HR MIS Analyst

Accenture

<div>
 
 Job Title:
 
 Career Launch Analyst (Enabler, Administrator)
 
 
 
 Career Level:
 
 11
 
 
 
 Function:
 
 Corporate Functions Operations &ndash; HRSS
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Role Purpose
 
 
 
 The Career Launch Analyst plays a pivotal role in delivering a seamless and engaging onboarding experience for new joiners. Acting as a key enabler, this role supports candidates from offer acceptance through Day 1, ensuring all onboarding activities are executed efficiently and with a high level of candidate care.
 
 
 
 Key Responsibilities
 
 
 
 
 <li>
 Serve as the single point of contact for candidates from offer acceptance to start date.
 
 </li>
 <li>
 Deliver a personalized and engaging onboarding experience for each candidate.
 
 </li>
 <li>
 Coordinate with Recruitment, Background Check (BGC), and Mobility teams to track and manage onboarding pipelines.
 
 </li>
 <li>
 Support candidates with logistical needs such as NJX enrollment, hardware allocation, and onboarding setup.
 
 </li>
 <li>
 Provide timely updates to recruiters, candidates, and HR operations on onboarding progress and timelines.
 
 </li>
 <li>
 Liaise with Hiring Managers post-offer acceptance until Day 1 to ensure readiness and alignment.
 
 </li>
 <li>
 Assist candidates with relocation and visa sponsorship requirements, offering guidance throughout the process.
 
 </li>
 <li>
 Conduct weekly connects with recruiters, BGC, and mobilization teams to ensure smooth onboarding flow.
 
 </li>
 <li>
 Build positive relationships with candidates to foster trust and ensure a smooth onboarding journey.
 
 
 
 </li>
 
 Process Experience
 
 
 
 
 Pre-Onboarding:
 
 
 
 
 <li>
 Live Pre-Joiner Connections
 
 </li>
 <li>
 Background Check Monitoring
 
 </li>
 <li>
 Onboarding Setup
 
 </li>
 <li>
 PC/Phone Enablement
 
 </li>
 <li>
 NJX Enrollment
 
 
 
 </li>
 
 Onboarding:
 
 
 
 
 <li>
 Onboarding Confirmation
 
 </li>
 <li>
 Candidate &amp; Stakeholder Communication
 
 
 
 </li>
 
 Post-Onboarding:
 
 
 
 
 <li>
 Post Start Date Support
 
 </li>
 <li>
 Paperwork Compliance Tracking
 
 </li>
 <li>
 Live New Joiner Connection
 
 </li>
 <li>
 Introduction to HR Partners
 
 
 
 </li>
 
 Skills &amp; Competencies
 
 
 
 
 <li>
 Strong communication and interpersonal skills
 
 </li>
 <li>
 Ability to manage multiple stakeholders effectively
 
 </li>
 <li>
 High attention to detail and organizational skills
 
 </li>
 <li>
 Proficiency in Microsoft Excel, reporting, and basic analytics
 
 </li>
 <li>
 Customer service orientation with a problem-solving mindset
 
 </li>
 <li>
 Ability to manage time-sensitive tasks and prioritize effectively
 
 </li>
 <li>
 Familiarity with HR systems and onboarding processes is a plus
 
 
 
 </li>
</div>

HR Services Delivery Analyst

connectalents

<div>
 
 Are you an experienced Senior Business Analyst looking to work on a large-scale government web product with real impact?
 
 
 
 
 
 This role is for you.
 
 
 Connectalents is a leading Recruitment &amp; HR Solutions company in the UAE &amp; Egypt, delivering end-to-end manpower solutions across EMEA is hiring Senior Business Analyst (4&ndash;6 years) to work for a complex web-based system covering 500+ processes and 50+ modules in Customs &amp; Investment Modernization.
 
 
 
 
 
 Required Skills &amp; Experience:
 
 
 Strong analytical, documentation, and communication skills
 
 
 Proven experience in Customs, Supply Chain, Logistics, Freight Forwarding, or Warehousing (Mandatory)
 
 
 Experience working on complex systems (multiple modules &amp; processes)
 
 
 Ability to quickly understand large products and deliver efficiently
 
 
 Fluent in English &amp; Arabic
 
 
 Willingness to travel onsite and stay for extended periods if required
 
 
 BA certification is a plus
 
 
 Qualifications:
 
 
 Bachelor&rsquo;s degree in Computer Science, Engineering, IT, or equivalent
 
 
 Experience working with government clients is highly preferred
 
 
 
</div>

Senior Business Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 The People Operations Asst Analyst - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees online with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.
 
 
 
 Responsibilities
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Manage escalation and take ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure continuous and timely knowledge management platform update.
 </li>
 <li>
 Gather TM Capability monthly results &amp; update accordingly the Service Delivery Scorecard.
 
 
 </li>
 </ul>
 
 TM Activities
 
 
 
 <ul>
 <li>
 Administer local Reward &amp; Recognition programs including monthly &amp; quarterly cycles for FL population.
 </li>
 <li>
 Facilitate end to end functional academies &amp; Management Trainees Programs including managing the opening &amp; graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU.
 </li>
 <li>
 Provide monthly reports for designated stakeholders.
 </li>
 <li>
 Administer company&rsquo;s Code of conduct &amp; Anti-Bribery trainings for PepsiCo&rsquo;s designated population in assigned markets.
 
 
 </li>
 </ul>
 
 Learning Activities
 
 
 
 <ul>
 <li>
 Activate &amp; facilitate training programs&rsquo; logistics, arrangements &amp; execution in coordination with In-field HR Ops teams.
 </li>
 <li>
 Gather &amp; analyze Learning programs&rsquo; attendance &amp; Satisfaction data to be shared with designated stakeholders.
 </li>
 <li>
 Manage learning provider relationships.
 </li>
 <li>
 Activate learning awareness campaigns to the target population per wave as per agreement with the BU.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-2 year of experience in Talent Management and Learning activation.
 </li>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Technical / Functional Skills &amp; Knowledge of HR Tools and Interface
 </li>
 <li>
 Very good English language skills
 </li>
 </ul>
</div>

People Experience and Operations Assistant Analyst (Talent Management and Learning)

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

<div>
 
 Teleperformance is Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 1: 2&ndash;5 years in Customer Service and as a Scheduling and Forecasting Analyst , shared services, or related industries supporting international markets.
 
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 Strong knowledge of WFM tools.
 
 
 
 
 
 
 *Soft Skills:
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 
 *How to Apply
 
 
 Send your CV to: mahiiemuhammed@gmail.com or Apply her.
 
 
 Kindly mention WFM Scheduling Analyst in the email subject to help us reach your application faster and ease the screening process.
 
</div>

WFM Scheduling Analyst

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

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