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Navi

<div>
 
 
 About the Team
 
 
 
 The Human Resources and People Strategy team at Navi manages the entire employee lifecycle, from talent acquisition and HR operations to employee engagement and development. They partner closely with both tech and non-tech business teams to design and implement strategies that attract, retain, and develop top talent, ensuring a thriving, high-performance organizational culture.
 
 
 
 About the Role
 
 
 
 We are looking for an experienced HR Operations Specialist to join our team at Navi. This role is at the heart of our people function, responsible for ensuring the smooth execution of HR processes, providing first-line support for employee queries, managing HR systems, and driving process excellence. You will also own employee benefits administration, reporting, and dashboards, while collaborating closely with HR partners and stakeholders to enhance the employee experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and own the BGV process, ensure smooth execution, conduct periodic audits, and maintain compliance.
 </li>
 <li>
 Oversee the management and maintenance of the HRMS, ensuring data accuracy, seamless functioning, and optimization.
 </li>
 <li>
 Conduct regular HR Ops audits to ensure accuracy, compliance, and risk mitigation.
 </li>
 <li>
 Evaluate existing HR processes, identify opportunities for automation/streamlining, and implement best practices.
 </li>
 <li>
 Administer employee benefits programs at Navi, liaising with vendors, ensuring smooth operations, and resolving employee queries.
 </li>
 <li>
 Build and maintain HR dashboards, and generate regular reports to provide insights to stakeholders and leadership.
 </li>
 <li>
 Coordinate extensively with employees, managers, corporate teams, and vendors to ensure efficient process delivery.
 </li>
 <li>
 Work closely with HR partners to strengthen employee experience initiatives.
 </li>
 <li>
 Provide recommendations backed by HR data and analytics to support strategic decision-making.
 </li>
 </ul>
 
 
 Must Haves
 
 
 <ul>
 <li>
 1 to 2 years of HR experience and Master&rsquo;s degree/PGDM in HR.
 </li>
 <li>
 Experience in working on HRMS system (Darwinbox preferred).
 </li>
 <li>
 Passionate about creating an amazing employee experience.
 </li>
 <li>
 Excellent verbal, written communication and people skills.
 </li>
 <li>
 Self directed, the ability to complete work in a timely manner without active. supervision is paramount but similarly important is knowing when to ask for help.
 </li>
 <li>
 Ability to learn and adapt systems quickly.
 </li>
 <li>
 High energy with the ability to organize / prioritize workload.
 </li>
 <li>
 Flexible, adaptable and excellent problem solving and decision making abilities, with a high level of attention to detail and accuracy.
 </li>
 <li>
 Proficiency in MS Office Suite and Google Sheets is a must.
 </li>
 </ul>
 
 
 About Navi
 
 
 
 We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
 
 
 Founded by
 
 Sachin Bansal &amp; Ankit Agarwal
 
 in 2018, we are one of India&rsquo;s fastest-growing financial services organisations. But we&rsquo;re just getting started!
 
 
 
 Our Culture
 
 
 
 At Navi, we&rsquo;re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you&rsquo;re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
 
 
 
 We&rsquo;re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at
 
 navi.com/our-values
 
 to see what drives us every day.
 
 
 
 If this feels like you, Navi is the place to grow, thrive and make a real impact.
 
</div>

Associate Manager

Wayground (formerly Quizizz)

<div>
 
 
 About the role:
 
 
 
 In this role, you'll be a key part of our HR function, supporting employees throughout their entire lifecycle. You will be responsible for ensuring a smooth onboarding experience, managing our HR systems, fostering a positive work environment through employee engagement initiatives, and contributing to our employer branding efforts.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 <ul>
 <li>
 
 Employee Engagement
 
 : You'll help drive initiatives that strengthen our company culture. This includes assisting with the planning and execution of company events and programs, distributing employee surveys, and helping to analyze the results to create a workplace where our team feels connected, supported, and happy.
 </li>
 <li>
 
 Employer Branding
 
 : You will help us tell our story and showcase our company as a great place to work. You'll assist in creating compelling content for our careers page and social media channels and support our participation in events that help us attract and recruit top talent.
 </li>
 <li>
 
 HR Operations
 
 : You'll manage core HR administrative tasks with a focus on data accuracy and efficiency. This includes maintaining meticulous employee files, processing documentation (like new hire paperwork, promotions, appraisals), and ensuring our HR practices are seamless and compliant with regulations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who you are:
 
 
 <ul>
 <li>
 You hav
 
 e 2-3 years of experien
 
 ce in a Human Resources role.
 </li>
 <li>
 You have a proven ability to manage and maintain an HR system or similar database.
 </li>
 <li>
 You have a passion for creating positive and engaging employee experiences.
 </li>
 <li>
 You have exceptional organizational skills and a keen eye for detail.
 </li>
 <li>
 You have a proactive mindset and the ability to work independently while being a great team player.
 </li>
 <li>
 You have excellent written and verbal communication skills.
 </li>
 </ul>
 
 
</div>

HR Associate

Accenture in India

<div>
 
 Skill required:
 
 Employee Services - Employee and Labor Relations
 
 
 
 Designation:
 
 HR Service Delivery Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Written and verbal communication
 </li>
 <li>
 Critical Thinking
 </li>
 <li>
 Problem Management Experience
 </li>
 <li>
 At least 3 years of HR Experience
 </li>
 <li>
 People Relations experience a plus
 </li>
 <li>
 Workday Experience a plus
 </li>
 <li>
 HR Domain certification would be a plus
 </li>
 <li>
 Strong MS Office and Excel skills
 </li>
 <li>
 Proficient with Operational Excellence Practices
 </li>
 <li>
 Should have prior People Mgmt experience ( Minimum 2-3 years) Knowledge/Skills Requirements:
 </li>
 <li>
 Good organizational &amp; prioritisation skills.
 </li>
 <li>
 Analytical and problem solving skills.
 </li>
 <li>
 Multi-cultural awareness.
 </li>
 <li>
 Passion for customer service.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Results &amp; detail-oriented
 </li>
 <li>
 Focus on high data accuracy.
 </li>
 <li>
 Quality driven &ndash; in communications and all system transactions.
 </li>
 <li>
 Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
 </li>
 <li>
 Good written and verbal skills. Strong English language communication skills
 </li>
 <li>
 Excellent Customer Service skills Roles and Responsibilities:
 </li>
 <li>
 In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
 </li>
 <li>
 Your expected interactions are within your own team and direct supervisor
 </li>
 <li>
 You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
 </li>
 <li>
 The decisions that you make would impact your own work
 </li>
 <li>
 You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
 </li>
 <li>
 Please note that this role may require you to work in rotational shifts Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) &amp; does whatever is needed to complete the task on time and error free. 2. Escalate issues and seek advice when faced with complex issues/problems. 3. Process incoming service requests received through the Contact Center, Email or Web Portal. 4. Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees 5. Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. 6. Ensure and maintain the security and confidentiality of client data. 7. Understanding the detailed functionality of all tools and applications 8. Uses and maintains process maps and all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process. 9. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 10. Participates in various Internal or Client initiatives related to Process. 11. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures.. 12. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. 13. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team., Any Graduation
 
 </li>
 </ul>
</div>

HR Service Delivery Associate

Zeta

<div>
 
 About Zeta
 
 
 
 Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
 
 
 Our flagship processing platform - Zeta Tachyon - is the industry&rsquo;s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
 
 
 
 Zeta Tachyon Offers
 
 
 
 <ul>
 <li>
 Rich digital-first cardholder experiences
 </li>
 <li>
 Native embeddable banking support
 </li>
 <li>
 Hyper-Personalization Policy Engine to launch segment-of-one card programs
 </li>
 <li>
 Web-based product configurators to launch in days vs. Quarters
 </li>
 <li>
 Rapid innovation &amp; extensibility via APIs, event streams, and more
 </li>
 <li>
 Modern &amp; intuitive web-based back-office experiences
 </li>
 <li>
 Next-gen regulatory risk &amp; compliance capabilities
 
 
 </li>
 </ul>
 Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.
 
 
 Zeta has over 1700+ employees - with over 70% roles in R&amp;D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
 
 
 Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin, Twitter
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 The People Experience Generalist (Lifecycle Management) plays a pivotal role in creating meaningful employee experiences across the entire lifecycle &mdash; from onboarding to engagement and transition and offboarding. This role blends empathy with execution, ensuring that every touchpoint in the employee journey reflects our culture, efficiency, and care.
 </li>
 <li>
 You will partner with People Partners, HRSS, IT, REW and other cross-functional teams to deliver smooth processes, data accuracy, and exceptional people experiences that enable employees to feel confident, connected, and supported from Day 1.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 1. Onboarding &amp; Assimilation
 </li>
 <li>
 Manage the end-to-end onboarding lifecycle &mdash; from pre-boarding to post-joining assimilation.
 </li>
 <li>
 Conduct engaging orientation sessions that introduce new joiners to our mission, culture, and structure.
 </li>
 <li>
 Collaborate with IT, Facilities, and HR teams to ensure all Day 1 readiness tasks are completed seamlessly.
 </li>
 <li>
 Build and maintain a feedback-driven onboarding framework that improves efficiency, inclusivity, and overall experience.
 </li>
 <li>
 2. Employee Experience &amp; Engagement
 </li>
 <li>
 Drive engagement initiatives at the location level.
 </li>
 <li>
 Facilitate employee assimilation programs &mdash; new joiner connects, check-ins, buddy programs, and milestone feedback.
 </li>
 <li>
 Support culture-building activities, celebrations, and recognition moments that reinforce belonging.
 </li>
 <li>
 Track engagement metrics and feedback to identify trends and improvement opportunities.
 </li>
 <li>
 3. HR Operations &amp; Data Governance
 </li>
 <li>
 Maintain accuracy and integrity of employee data in HRIS and onboarding platforms.
 </li>
 <li>
 Support lifecycle transactions &mdash; confirmations, internal transfers, offboarding, and other documentation.
 </li>
 <li>
 Ensure compliance and audit readiness through timely updates and report validation.
 </li>
 <li>
 Generate MIS and dashboard reports to support decision-making and business reviews.
 </li>
 <li>
 4. People Partner Support
 </li>
 <li>
 Partner with the HR Business Partner on employee lifecycle initiatives and engagement programs.
 </li>
 <li>
 Support employee check-ins, pulse surveys, and interventions at the location level.
 </li>
 <li>
 Provide on-ground HR operational support to employees and managers.
 </li>
 <li>
 5. Stakeholder Collaboration
 </li>
 <li>
 Work closely with Talent Acquisition, HRSS, Finance, IT, and Real Estate &amp; Workplace (REW) teams to ensure smooth process delivery.
 </li>
 <li>
 Maintain open communication and accountability with internal stakeholders to resolve queries efficiently.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Operational Excellence: Strong coordination, attention to detail, and ability to manage multiple priorities.
 </li>
 <li>
 Communication: Excellent interpersonal and presentation skills to engage diverse audiences.
 </li>
 <li>
 Analytical: Proficiency in Excel / HRIS tools with a data-driven approach to improving processes.
 </li>
 <li>
 Agility: Ability to thrive in fast-moving, dynamic environments.
 </li>
 <li>
 Culture Champion: High energy and empathy to deliver people-first experiences.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualification
 
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business/Industrial Phycology, or related fields.
 </li>
 <li>
 Master&rsquo;s degree preferred.
 </li>
 <li>
 1&ndash;3 years of experience in HR operations, onboarding, or generalist roles within a tech or SaaS environment.
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
</div>

Senior Associate - People Experience

Black Box

<div>
 
 
 Work location - Manyata Tech Park, Bangalore
 
 
 
 
 Mode - Work from office
 
 
 
 
 Shift timing - 2pm-11pm / 6pm-3am
 
 
 
 
 
 
 
 
 
 
 
 
 
 Summary:
 
 
 
 Black Box is looking for an HR Shared Services Representative to join our global Human Resources team. This position will be responsible for providing customer service and assistance to employees by responding to employee inquiries, as well as providing support services to all company employees with a high degree of customer satisfaction, expertise and timeliness. This is a key role for performing activities related to Human Resources delivery including compliance, transactions, and customer service.
 
 
 
 
 
 
 
 
 
 Essential Functions:
 
 
 <ul>
 <li>
 Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures, such as data updates or employee assignment changes.
 </li>
 <li>
 Responds to incoming correspondence from employees or managers for HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary.
 </li>
 <li>
 Providing excellent internal HRSS delivery to Black Box employees in
 
 North America and Europe.
 
 </li>
 <li>
 Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.
 </li>
 <li>
 Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR team and customer.
 </li>
 <li>
 Collaborates effectively with others in order to execute tasks and fulfil key deliverables within the HR team in order to develop credibility. Integrates efficiently with team members, seeking input/assistance as needed.
 </li>
 <li>
 Work with managers around tier 1 employee relations issues.
 </li>
 <li>
 Adhere to standard operating procedures while periodically auditing work to ensure accuracy..
 </li>
 <li>
 Additional duties as assigned
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education Requirements:
 
 
 
 
 &middot;Bachelor&rsquo;s degree in Human Resources, Business or related field required.
 
 
 
 
 
 
 
 
 
 
 Experience Requirements:
 
 
 <ul>
 <li>
 Minimum 1-3 years&rsquo; experience in Human Resources
 
 internal HR customer service
 
 and data entry strongly preferred.
 </li>
 <li>
 Experience of delivering HR services to
 
 Internal employees across America and Europe
 
 .
 </li>
 <li>
 Prior data entry experience in an HCM platform required; experience with ADP, Oracle and People Soft strongly preferred.
 </li>
 <li>
 Must be proficient with Microsoft Office applications (Word, Excel, PowerPoint).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Strong interpersonal and customer service skills, with the ability to work both independently and in a team environment.
 </li>
 <li>
 Ability to multi-task, work under pressure and adapt to change.
 </li>
 <li>
 Must be able to manage highly confidential and sensitive information.
 </li>
 </ul>
 
 
 
 
 
 Candidates who can join immediately will be preferred
 
 
 
 
 Candidates should be open to work in a 6pm - 3 am shift.
 
 
</div>

HR Shared Services - Global

Eightfold AI

<div>
 Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry&rsquo;s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
 
 
 To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!
 
 
 You may want to refer to the media coverage on TechCrunch and Reuters.
 
 
 Eightfold.ai is led by Ashutosh Garg, a PhD in Machine Learning/IIT Delhi alumni who managed Search and Personalization at Google, and Varun Kacholia-IIT Bombay alumni, who led the News Feed Ranking team at Facebook and developed YouTube Search at Google.
 
 
 Our customers
 
 
 Press
 
 
 
 About The Role
 
 
 
 We are seeking a highly organized, detail-oriented, and proactive Staff People Operations Specialist to drive efficiency and compliance within our global People Operations function. This multifaceted role will be instrumental in managing key projects related to technology implementation, automation initiatives, global compliance, system integrations, and policy management. You will be a key contributor in streamlining our HR processes, ensuring adherence to global regulations, and enhancing the overall employee experience. This role requires strong project management skills, a technical aptitude, and a passion for creating scalable and compliant HR solutions. The role will be required to support GMT timezone.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Project Management for Special Projects: Lead and manage a variety of special projects within People Operations, ensuring clear objectives, timelines, resource allocation, and successful execution.
 </li>
 <li>
 Project Management for Automation: Identify, scope, and manage automation projects across HR processes to improve efficiency, accuracy, and reduce manual effort. This includes evaluating automation tools, collaborating with relevant teams, and overseeing implementation.
 </li>
 <li>
 Global Compliance: Proactively identifying compliance requirements and implementing necessary processes and controls across all regions.
 </li>
 <li>
 Global Entity Set Up: Manage the HR aspects of setting up new legal entities globally, including understanding local requirements, coordinating with legal and finance teams, and ensuring HR systems and processes are in place.
 </li>
 <li>
 System Integrations: Lead and support HRIS and other HR technology system integration projects, ensuring seamless data flow and optimal functionality across platforms.
 </li>
 <li>
 Policy Review &amp; Management: Regularly review, update, and maintain global and local HR policies, ensuring they are legally compliant, consistently applied, and effectively communicated to employees.
 </li>
 <li>
 Internal Intranet: Develop and maintain a comprehensive and well-organized HR knowledge base on internal intranet, ensuring easy access to policies, procedures, and relevant information for employees and HR team members.
 </li>
 <li>
 HRIS Implementation &amp; Optimization: Participate in the implementation of new HRIS modules or systems and drive the optimization of existing HR technology to enhance efficiency and data accuracy.
 </li>
 <li>
 ROW Vendor Management: Manage relationships with HR-related vendors supporting our ROW employees, including payroll providers, benefits administrators, and other relevant service providers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of relevant work experience in a People Ops or HR Specialist role
 </li>
 <li>
 Proven experience in project management, preferably within an HR context.
 </li>
 <li>
 Strong understanding of HR processes and best practices.
 </li>
 <li>
 Experience with HRIS systems
 </li>
 <li>
 Familiarity with automation tools and a passion for leveraging AI and technology to improve HR efficiency.
 </li>
 <li>
 Knowledge of global compliance requirements and experience implementing compliant HR processes across different regions.
 </li>
 <li>
 Experience with global entity setup from an HR perspective is a plus.
 </li>
 <li>
 Excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills and the ability to identify and implement solutions.
 
 
 </li>
 </ul>
 
 Hybrid Work @ Eightfold:
 
 We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1st, 2025, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office three times a week.
 
 
 Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
 
 
 ﻿Experience our comprehensive benefits with family medical, vision, and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
</div>

Lead People Operations Generalist

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

Explore 361+ Hr operations specialist in Mangaluru this November. Find roles across top companies and apply now to boost your career.