hr specialist Jobs in Jeddah Saudi Arabia

hr specialist

human resources (hr) manager Jobs in Jeddah Saudi Arabia

human resources (hr) manager

human resources coordinator Jobs in Jeddah Saudi Arabia

human resources coordinator

human resources business partner

Barns

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The HR Business Partner (HRBP) will act as a strategic partner to the Operations Department, supporting business goals through effective people strategies. This role is responsible for aligning HR initiatives with operational objectives, providing guidance on workforce planning, performance management, employee relations, engagement, and organizational development.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary HR point of contact for the Operations Department.
  </li>
  <li>
   Partner with Operations leaders to understand business needs and translate them into effective HR strategies.
  </li>
  <li>
   Support workforce planning, including recruitment forecasting, manpower budgeting, and talent pipelines.
  </li>
  <li>
   Guide and support Area and Branch Managers on employee relations issues, disciplinary actions, and conflict resolution.
  </li>
  <li>
   Drive performance management processes &mdash; ensuring timely goal setting, feedback, and performance reviews.
  </li>
  <li>
   Monitor and improve employee engagement, retention, and development initiatives.
  </li>
  <li>
   Collaborate with the Talent Acquisition team to ensure efficient hiring processes aligned with operational needs.
  </li>
  <li>
   Partner with the Learning &amp; Development team to identify training gaps and coordinate development programs.
  </li>
  <li>
   Ensure compliance with labor laws, company policies, and HR best practices.
  </li>
  <li>
   Support organizational change initiatives and culture-building programs within the Operations function.
  </li>
  <li>
   Provide HR analytics and reports to support data-driven decision-making.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
  </li>
  <li>
   Minimum 5 years of progressive HR experience, preferably as an HRBP or similar role.
  </li>
  <li>
   Experience supporting large operational teams in the F&amp;B, retail, or hospitality industry is a strong plus.
  </li>
  <li>
   Solid knowledge of Saudi labor law and regulatory requirements.
  </li>
  <li>
   Strong interpersonal, communication, and stakeholder management skills.
  </li>
  <li>
   Ability to work in a fast-paced environment and handle multiple priorities.
  </li>
  <li>
   Fluent in Arabic and English.
  </li>
 </ul>
 <p>
 </p>
</div>


Human Resources Business Partner

WISTER

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  WISTER is one of Saudi Arabia's leading fast casual restaurants, known for serving fresh, made-to-order burgers with the highest quality ingredients. We pride ourselves on delivering the best value and dining experience for our customers. For more information, follow us on Instagram or send inquiries to info@wister_sa.com.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site role for a Human Resources Coordinator based in Jeddah. The Human Resources Coordinator will be responsible for overseeing HR management tasks including benefits administration, employee relations, and the development and implementation of HR policies. Daily duties will include managing employee records, coordinating recruitment processes, and providing support to employees regarding HR-related queries.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   HR Management and Human Resources (HR) skills
  </li>
  <li>
   Experience in Benefits Administration and managing Employee Relations
  </li>
  <li>
   Knowledge of HR Policies and their implementation
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and coordinate with team members
  </li>
  <li>
   Bachelor's degree in Human Resources, Business Administration, or related field
  </li>
  <li>
   Experience in the hospitality or restaurant
  </li>
 </ul>
</div>


Human Resources Coordinator

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 <br/>
 <br/>
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 <br/>
 <br/>
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage onboarding process, including all required new hire paperwork and scheduling initial onboarding activities.
  </li>
  <li>
   Assist with exit surveys, system access, and reporting.
  </li>
  <li>
   Ensure government compliance documentation is updated accordingly.
  </li>
  <li>
   Perform internal audits as necessary to support business unit needs.
  </li>
  <li>
   Engage in employee life cycle activities.
  </li>
  <li>
   Partner with various departments to support resource needs.
  </li>
  <li>
   Other general/administrative duties will be assigned as necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in human resources / business Administration.
  </li>
  <li>
   Fresh Graduate.
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Proficient with Microsoft office: Excel, Word, Outlook, Teams etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


HR Trainee - Jeddah (Tamheer Program)

Sealy Mattress Middle East

<div><p>Sealy Mattress Middle East, a leading name in the consumer goods industry and a proud operation licensee of Sealy Inc. in Saudi Arabia and the MENA region, is seeking a highly motivated and experienced Human Resources (HR) Manager to join our team. With a rich history dating back to 1990 as an importer of premium bedding products, including Sealy, Crown Jewels, and Stearns &amp; Foster, we have established ourselves as a key player in the region's mattress market. Our state-of-the-art production facility in Jeddah, built in 1999, stands as a testament to our commitment to quality and innovation. Today, as a key participant in the Sealy global product offering, we embrace cutting-edge technology and exceptional customer service, driving our success in the bedding industry. As we continue to grow and expand our operations, we are looking for an HR Manager who can foster a positive company culture and implement strategic HR initiatives that align with our business objectives. This role is integral to our commitment to creating a motivated and engaged workforce that contributes to our ongoing success in providing high-quality bedding solutions to our customers.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Develop and implement HR strategies and initiatives aligned with the overall business strategy.</li>
<li>Manage the recruitment and selection process to attract and retain high-quality talent.</li>
<li>Oversee employee onboarding, training, and development programs to enhance workforce capabilities.</li>
<li>Serve as a point of contact for employee relations, providing guidance to management and staff.</li>
<li>Administer compensation and benefits programs to ensure competitiveness and equity.</li>
<li>Monitor and ensure compliance with labor laws and regulations within the region.</li>
<li>Manage performance appraisal systems and foster a culture of continuous feedback and improvement.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's degree in Human Resources Management, Business Administration or related field; a Master's degree is a plus.</li>
<li>Proven experience as an HR Manager or similar role in the consumer goods industry.</li>
<li>Strong knowledge of labor laws and HR best practices relevant to the MENA region.</li>
<li>Excellent interpersonal and communication skills with the ability to engage employees at all levels.</li>
<li>Demonstrated ability to manage diverse teams and promote a culture of inclusion.</li>
<li>Experience in developing HR policies and procedures in alignment with organizational goals.</li>
<li>Proficiency in HR software and tools, alongside strong analytical and problem-solving skills.</li>
<li>30 to 40 years old</li>
<li>Saudi national</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Human Resources (HR) Manager

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #168750 - Jeddah, Jeddah, Kingdom of Saudi Arabia
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 HR Business Associate role based in Jeddah. This role will support the HR department in various functions, including recruitment, payroll, personnel administration, employee relations, and maintaining HR records. This junior position is ideal for individuals looking to build a career in human resources and develop a strong foundation in HR processes and best practices.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with the recruitment process, including posting job openings, screening resumes, scheduling interviews, and communicating with candidates
  </li>
  <li>
   Support onboarding and orientation processes for new hires as per Saudi labor laws.
  </li>
  <li>
   Maintain accurate and up-to-date employee records, both digital and physical.-Provide payroll
  </li>
  <li>
   Provide administrative support for HR programs
  </li>
  <li>
   Respond to employee inquiries regarding HR policies, procedures, and processes.
  </li>
  <li>
   Help organize company events, trainings, and team-building activities.
  </li>
  <li>
   Ensure compliance with company policies and Saudi labor laws.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Human Resources, Business Administration or related field.
  </li>
  <li>
   Minimum 2 years of experience in HR in a similar industry.
  </li>
  <li>
   Excellent verbal and written communication in English and Arabic.
  </li>
  <li>
   Team Player.
  </li>
  <li>
   Attention to details.
  </li>
  <li>
   Discretion with confidential information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


HR Business Associate, Saudi

Haleon

<div>
 <strong>
  Introduction to Haleon:
  <br/>
  <br/>
 </strong>
 At Haleon, we are committed to delivering better everyday health with humanity. As a global leader in consumer health, we are dedicated to improving the quality of life for our consumers by providing trusted brands and products that meet their health and wellness needs. Our mission is to empower people to take control of their health, and we achieve this through innovation, collaboration, and a relentless focus on our global business goals. Join us in our journey to make a positive impact on the world.
 <br/>
 <br/>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 As an HR Business Partner at Haleon, you will play a pivotal role in driving our talent and capability strategies, ensuring alignment with our business goals and mission. You will partner with leaders across the organization to enhance our employer brand, develop talent, and foster a high-performance culture. Your expertise in organizational effectiveness, engagement, and people strategy will be crucial in supporting our global business objectives.
 <br/>
 <br/>
 Specifically, as Head of HR for the Saudi Arabia Business and a member of the KSA Leadership Team, you&rsquo;ll be accountable for supporting our business leaders to deliver the people strategy across the whole organisation (commercial, supply chain, functions) and enable key business priorities. As Head of HR, you will work with leaders to unleash the potential of our people, attract and retain diverse talent, drive organisational effectiveness, and create an inclusive and high performing culture. You will be responsible for working across all HR Centres of Expertise to deliver high quality HR Operations for your markets. Putting all this together, the role will enable the growth and performance of our business, delivering on our purpose of Everyday Health with Humanity.
 <br/>
 <br/>
 Beyond KSA, you will also be responsible for leading the MEA Health &amp; Wellbeing Plan for the Business Unit with an aim to equip employees across MEA with the knowledge, programs, systems and connections that help them feel empowered to thrive. Own the holistic program to deliver Physical, Emotional and Purposeful Health to all employees.
 <br/>
 <br/>
 <strong>
  Saudi Nationals Are Preferred For This Role
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Talent &amp; Capability:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure high-quality talent acquisition by staffing roles with high-potential external talent.
  </li>
  <li>
   Collaborate with Talent Acquisition (TA) Teams to enhance employer branding and support early career recruitment through campus events and outreach strategies.
  </li>
  <li>
   Drive proactive talent management by partnering with business leaders to identify, develop, and retain key talent.
  </li>
  <li>
   Lead talent and succession planning sessions, using potential and readiness mapping to identify successors for critical roles.
  </li>
  <li>
   Oversee assignment planning and internal mobility, ensuring visibility and mobility of diverse talent across the organization.
  </li>
  <li>
   Guide leaders in creating personalized development plans aligned with capability needs and career aspirations.
  </li>
  <li>
   Own leadership development for market/site leadership teams and potential successors, ensuring coaching and mentoring support.
  </li>
  <li>
   Monitor talent data, movement, and diversity metrics to inform planning and drive accountability.
  </li>
  <li>
   Drive capability development by aligning talent strategies with business goals and implementing targeted training programs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with leaders to drive a high-performance culture through effective goal setting, feedback, and performance review practices.
  </li>
  <li>
   Support performance management and change initiatives to foster a culture of continuous learning.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Organisation Effectiveness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead or support business transformation efforts, drive organizational redesign, and embed change management practices to improve agility and effectiveness. Proactively identify and manage changes in people and business processes.
  </li>
  <li>
   Drive continuous improvement by applying change managements tools and techniques to ensure successful implementation and adoption.
  </li>
  <li>
   Serve as a coach and thought partner to business leaders, enhancing leadership impact and organizational health.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Engagement:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as a culture steward by leading engagement initiatives, interpreting feedback, and championing company values and behaviours.
  </li>
  <li>
   Ensure employee engagement is a broadly owned priority by the LT and People Managers at all levels are accountable for &ldquo;team engagement&rdquo;.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Rewards:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Apply business acumen and sound judgement within the context of the reward strategy to develop and deliver plans which enable the delivery of the business priorities.
  </li>
  <li>
   Use insight from external trends and internal data (i.e. Workday) to construct and support business case development.
  </li>
  <li>
   Ensure compensation strategies support the attraction and retention of a high performing, diverse workforce and enable the business&rsquo; broader workforce plan.
  </li>
  <li>
   Coach and influence senior leaders to differentiate and reward individuals commensurate with their value and contributions to the business.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Strategy in Action:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Align workforce capabilities with business strategy, forecast future talent needs, and design organizational structures.
  </li>
  <li>
   Champion the link between strong Health &amp; Wellbeing practices and a high performing organization. Implement necessary interventions to ensure this priority is well understood and practiced.
  </li>
  <li>
   Manage employee relations cases, ensure compliance with labour laws, and advise managers on people risks.
  </li>
  <li>
   Partner with business and DEI teams to create inclusive environments and improve representation and belonging.
  </li>
  <li>
   Leverage data to provide insights into workforce trends and support evidence-based decisions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  One HR &amp; HR Operations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as a connector between business needs and HR solutions, working with Centres of Excellence (CoEs) to implement initiatives.
  </li>
  <li>
   Partner with HR Operations to ensure seamless employee lifecycle management and oversee Workday-related transactions.
  </li>
  <li>
   Partner with Global Mobility to manage the employment strategy for Dubai with clear governance and consistent principles.
  </li>
  <li>
   Maintain data accuracy and compliance, using Workday for reporting and insight generation.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Experience Needed:
  <br/>
  <br/>
 </strong>
 We are looking for an experienced HR Leader with End-to-end HR experience and a proven track record of building and delivering an HR agenda that fuels business performance and organisation development. Below experiences and skills required:
 <br/>
 <br/>
 Degree in Human Resources Management, Business Administration or related combination of education &amp; experience providing the required knowledge, skills &amp; abilities. 10+ years of HR experience, with at least 2-3 in a senior HR Leadership role. Prior experienced of factory operations alongside commercial operations will be advantageous. Previous experience in multinational companies in a matrix organisational structure Strong business acumen and strategic thinking. Analytical skills for workforce analytics and deriving insights from data. Expertise in organizational design and talent frameworks. Facilitation skills for talent reviews and team effectiveness sessions. Experience in managing assignment changes and supporting restructures. Stakeholder management and coaching capabilities. Knowledge of OD principles, change models, and DEI frameworks. Project and program management skills. Proficiency in HR systems and tools like Workday, Excel, Power BI, and Tableau. Strong communication and listening skills. Understanding of employment legislation and risk awareness. Experience in leadership development and building inclusive cultures.
 <br/>
 <br/>
 Join Haleon and be part of a team that is dedicated to making a difference in the world of consumer health. Apply today to contribute to our mission of delivering better everyday health with humanity.
 <br/>
 <br/>
 Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
 <br/>
 <br/>
 At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
 <br/>
 <br/>
 As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
 <br/>
 <br/>
 Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
 <br/>
 <br/>
 Accommodation Requests
 <br/>
 <br/>
 If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We&rsquo;ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.
</div>


Head of HR - KSA

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

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