hvac service manager

128 Plumbing, Heating, Cooling & Electric

<div><h1 class="jobSectionHeader"><b>HVAC Field Manager</b></h1>
<h2 class="jobSectionHeader"><b>Location: Wakefield, MA</b></h2>
<h2 class="jobSectionHeader"><b>About Us:</b></h2>
<p>
128 Plumbing, Heating, Cooling &amp; Electric is a growing service and installation company that has been in business for over 30 years.</p>
<p>
We&rsquo;re looking for a driven, experienced leader to join our team and raise the bar in the field. Our technicians are some of the best in the business, and we&rsquo;re committed to delivering the highest level of service and workmanship to our customers every day.</p>
<p>
Check out our website, Facebook, Instagram, and YouTube to get a feel for who we are and what we&rsquo;re building.</p>
<h2 class="jobSectionHeader"><b>
About Your Role as the HVAC Service Field Manager:</b></h2>
<p>
We are seeking a motivated, hands-on leader to oversee our service team in a fast-paced environment. This is a key leadership role with strong growth potential.</p>
<p>
You&rsquo;ll be responsible for leading technicians in the field, improving performance, and ensuring every job is completed with excellence. You are the connection between leadership and the field&mdash;the person who sets the tone, drives accountability, and supports the team&rsquo;s success.</p>
<h2 class="jobSectionHeader"><b>
Requirements for the HVAC Service Field Manager:</b></h2>
<ul><li>5+ years of HVAC service experience (residential and/or commercial)</li>
<li>2+ years of leadership or supervisory experience preferred</li>
<li>Strong knowledge of HVAC systems, diagnostics, and service best practices</li>
<li>Ability to lead, coach, and develop a team</li>
<li>Strong communication and problem-solving skills</li>
<li>Valid driver&rsquo;s license with a clean driving record</li>
<li>Highly organized with strong attention to detail</li>
<li>Ability to multitask and perform in a fast-paced environment</li>
</ul><h2 class="jobSectionHeader"><b>Responsibilities for the HVAC Service Field Manager:</b></h2>
<p>
Working closely with leadership and dispatch, you will help drive technician performance, service quality, and overall department success.</p>
<ul>
<li>Lead and manage day-to-day service operations in the field</li>
<li>Conduct ride-alongs to coach technicians on technical skills, communication, and closing opportunities</li>
<li>Ensure technicians follow the full service process on every call</li>
<li>Monitor and improve technician performance, including sales, revenue, and customer satisfaction</li>
<li>Partner with dispatch to maximize scheduling efficiency and opportunity</li>
<li>Inspect jobs to ensure quality, accuracy, and completion standards are met</li>
<li>Train, mentor, and develop technicians to grow their skills and confidence</li>
<li>Help recruit, onboard, and retain top talent</li>
<li>Resolve escalated customer concerns in a professional manner</li>
<li>Ensure compliance with safety standards and company policies</li>
<li>Oversee truck stock, inventory, and overall field readiness</li>
</ul><h2 class="jobSectionHeader"><b>Benefits for the HVAC Service Field Manager:</b></h2>
<ul><li>A+ Team Environment</li>
<li>Paid Holidays</li>
<li>Paid Vacation, Personal, and Sick Time</li>
<li>Paid Training and Education</li>
<li>Company Events</li>
<li>Health, Vision, and Dental Insurance (128 covers 75% of health benefits)</li>
<li>401k Retirement Plan with 4% IRA Matching</li></ul></div><div></div>

HVAC Field Manager

E.M. Duggan

<p><b>Position Overview:</b></p><p>E.M. Duggan is seeking an experienced HVAC Project Manager to lead the successful execution of commercial and institutional mechanical construction projects throughout Greater Boston and New England. The HVAC Project Manager will oversee all phases of project delivery, from preconstruction and procurement through installation, commissioning, and closeout, ensuring projects are completed safely, on schedule, within budget, and to the highest quality standards.</p><p>This position requires strong leadership, technical expertise in HVAC and mechanical systems, financial acumen, and the ability to build lasting relationships with clients, vendors, subcontractors, and internal project teams. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional results while upholding E.M. Duggan's reputation for excellence. Responsibilities and qualifications are aligned with industry standards for commercial HVAC project management.</p><p><b>Key Responsibilities:</b></p><p><i>Project Management</i></p><ul><li>Manage HVAC and mechanical construction projects from award through project closeout.</li><li>Develop and maintain project schedules, budgets, forecasts, and manpower plans.</li><li>Monitor project performance, productivity, and financial results.</li><li>Ensure projects are delivered safely, on time, and within budget.</li><li>Identify risks and implement proactive solutions to maintain project objectives.</li></ul><p><i>Financial Management</i></p><ul><li>Prepare and manage project budgets and cost forecasts.</li><li>Review and approve purchase orders, subcontract agreements, and vendor contracts.</li><li>Manage project billing, monthly requisitions, and cash flow.</li><li>Negotiate and process change orders.</li><li>Track project costs and maintain profitability targets.</li></ul><p><i>Technical Coordination</i></p><ul><li>Review drawings, specifications, submittals, and shop drawings.</li><li>Coordinate HVAC equipment procurement and long-lead material deliveries.</li><li>Work closely with BIM/VDC, fabrication, field operations, and engineering teams.</li><li>Resolve design and field coordination issues.</li><li>Ensure systems are installed according to contract documents and project requirements.</li></ul><p><i>Client &amp; Team Leadership</i></p><ul><li>Serve as the primary point of contact for owners, general contractors, architects, engineers, and consultants.</li><li>Lead project meetings and provide regular status updates.</li><li>Collaborate with field foremen, superintendents, and project engineers.</li><li>Mentor and develop junior project management staff.</li><li>Foster strong client relationships that support future business opportunities.</li></ul><p><i>Project Closeout</i></p><ul><li>Oversee commissioning, startup, testing, balancing, and owner training activities.</li><li>Ensure completion of punch-list items and closeout documentation.</li><li>Coordinate warranties, as-built drawings, and final turnover packages.</li><li>Support post-construction service transition activities.</li></ul><p><b>Qualifications:</b></p><p><i>Required</i></p><ul><li>5+ years of experience managing commercial HVAC or mechanical construction projects.</li><li>Strong understanding of HVAC systems, piping, controls, and mechanical equipment.</li><li>Experience managing project budgets, schedules, subcontractors, and procurement.</li><li>Ability to read and interpret mechanical drawings, specifications, and contracts.</li><li>Proficiency with Microsoft Office Suite and project management software.</li><li>Excellent leadership, communication, negotiation, and organizational skills.</li><li>Valid driver's license and ability to travel to project sites throughout New England.</li></ul><p><i>Preferred</i></p><ul><li>Bachelor's degree in Mechanical Engineering, Construction Management, or related field.</li><li>Experience with Procore, Bluebeam, Autodesk Construction Cloud, or similar platforms.</li><li>Experience in healthcare, life sciences, higher education, laboratory, and large commercial projects.</li><li>Familiarity with BIM coordination and prefabrication methodologies.</li><li>OSHA 30 certification.</li></ul><p>Pay: $90,000.00 - $130,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>managing HVAC construction projects: 5 years (Required)</li></ul><p>Work Location: In person</p>

HVAC Project Manager

Oracle

<div><p>As <b>Senior Facilities Service Manager &ndash; Mechanical </b>, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of mission-critical cooling and HVAC systems supporting hyperscale data center operations. Reporting to the <b>Facility Manager </b>, this role serves as the immediate manager for Facilities Technicians and is accountable for execution quality, service readiness, technician development, and lifecycle maintenance performance across mechanical infrastructure.
</p><p>This role is focused on <b>service execution, uptime protection, mean time to repair reduction, and long-term asset performance </b>rather than mechanical system design. A key objective of this position is to build, lead, and continuously improve an <b>in-house self-perform maintenance program </b>, ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.</p></div>
<br><div><p><b>Key Responsibilities
</b></p><ul><li><p>Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
</p></li><li><p>Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
</p></li><li><p>Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
</p></li><li><p>Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
</p></li><li><p>Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.
</p></li><li><p>Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.
</p></li><li><p>Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.
</p></li><li><p>Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.
</p></li><li><p>Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.
</p></li><li><p>Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.
</p></li><li><p>Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.
</p></li></ul><p><b>Ideal Candidate Profile
</b></p><ul><li><p>3&ndash;5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.
</p></li><li><p>1&ndash;3+ years of experience leading technicians, service teams, or field maintenance operations.
</p></li><li><p>Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.
</p></li><li><p>Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.
</p></li><li><p>Associate&rsquo;s or Bachelor&rsquo;s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.
</p></li></ul><p><b>Skills and Competencies
</b></p><ul><li><p>Strong crisis management and service leadership in high-availability environments.
</p></li><li><p>Proven ability to improve maintenance quality, service reliability, and execution discipline.
</p></li><li><p>Strong people leadership with the ability to develop technicians and reinforce accountability.
</p></li><li><p>Clear communicator who can coordinate across operations, engineering, and vendor teams.
</p></li><li><p>Strong operational judgment and ability to prioritize in time-sensitive situations.
</p></li></ul><p><b>Preferred Skills / Certifications
</b></p><ul><li><p>Experience with mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems.
</p></li><li><p>Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams.
</p></li><li><p>Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking.
</p></li><li><p>EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply.
</p></li><li><p>HVAC trade license or mechanical certification where applicable.
</p></li><li><p>OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred.
</p></li><li><p>OSHA 30 preferred.
</p></li></ul><p><b>Physical Demands / Work Environment
 </b><br>
This is a mission-critical onsite role supporting 24/7 operations where continuous uptime is essential; as such, regular attendance, schedule flexibility, and response readiness are required. To perform these duties, you must be able to frequently walk, bend, kneel, crouch, push/pull objects, and climb stairs. You may be required to lift or move up to 39 pounds independently and participate in group lifts for loads 40 pounds or greater. You must also be capable of maintaining balance while working from ladders or elevated platforms. These tasks are performed in an industrial environment and must be executed safely, with or without reasonable accommodation, to maintain the continuous health of facility infrastructure.
</p><p><b>Why Oracle Cloud Infrastructure?
</b></p><p><b>Global impact at scale: </b>Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.
</p><p><b>Technically rigorous environment: </b>Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.
</p><p><b>Culture built on operational excellence: </b>Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.
</p><p><b>Long-term career development: </b>Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.</p></div><p></p>

Senior Facilities Service Manager - Mechanical

ARS/Rescue Rooter

<div><div><b>Pay:</b> $75k &ndash; $85k base salary plus performance bonus potential<br>
<b>Location:</b> North Charleston, SC</div><div></div><div><br>
Join <b>American Residential Services (ARS)</b>, the nation&rsquo;s largest provider of residential <b>HVAC, heating, air conditioning, plumbing, and electrical services</b>, with over <b>7,000+ employees and 45+ years of experience</b> delivering trusted home comfort solutions.</div><div></div><div><br>
We&rsquo;re seeking an experienced <b>HVAC Install Manager</b> to lead residential <b>HVAC installation operations</b>, manage HVAC installation teams, and ensure high-quality <b>heating and air conditioning system installations</b> across multiple job sites. If you have strong experience in <b>HVAC installation management, residential HVAC systems, and leading HVAC install teams</b>, this is an opportunity to step into a high-impact leadership role.</div><p></p><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Want to Work with Us</b></h3><ul><li><div>
Insurance available after just 31 days</div></li><li><div>
Low-cost medical insurance starting as low as $5/week</div></li><li><div>
Dental and vision insurance options</div></li><li><div>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</div></li><li><div>
401(k) with company match</div></li><li><div>
Paid time off + 8 paid holidays</div></li><li><div>
Company-paid life insurance</div></li><li><div>
Ongoing leadership development and <b>HVAC career growth opportunities</b></div></li></ul><div><b><br>
What You&rsquo;ll Be Doing:</b></div><ul><li><div>
Lead, schedule, and develop the residential <b>HVAC installation team</b></div></li><li><div>
Oversee daily <b>HVAC install operations</b> across multiple job sites</div></li><li><div>
Monitor installation quality, safety, and performance standards</div></li><li><div>
Manage hiring, training, and performance of <b>HVAC installers and install helpers</b></div></li><li><div>
Ensure <b>HVAC installations</b> meet local code requirements and company standards</div></li><li><div>
Coordinate with homeowners, inspectors, and internal departments to ensure successful <b>HVAC system installations</b></div></li><li><div>
Manage scheduling, materials, trucks, and job reporting for the <b>HVAC installation department</b></div></li><li><div>
Resolve field issues and support installers with technical guidance</div></li><li><div>
Oversee facility operations and equipment maintenance</div></li><li><div>
Support pricing approvals and subcontractor coordination</div></li></ul><div>
This role plays a critical part in maintaining the performance and growth of the residential <b>HVAC installation department</b>.</div><div><b><br>
What You Need:</b></div><ul><li><div>
2 years of <b>HVAC installation experience</b> or <b>HVAC management experience</b></div></li><li><div>
Strong knowledge of <b>residential HVAC systems</b>, including airflow, gas piping, electrical components, and system installation</div></li><li><div>
Proven leadership experience managing <b>HVAC install teams</b></div></li><li><div>
Valid driver&rsquo;s license and knowledge of <b>HVAC code compliance</b></div></li><li><div>
Strong communication, organizational, and reporting skills</div></li><li><div>
Experience managing job schedules, materials, and installation crews</div></li></ul><p></p><div>
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *<i>Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: </i><i>https://www.ars.com/privacy-policy</i><i>.</i></div></div>

HVAC Installation Manager

FIRST RESPONSE HEATING & COOLING

<p>Are you an experienced HVAC Service Technician who has leadership ability and is seeking a rewarding career opportunity with a close-knit, family-owned business? <b>Look no further!</b> Our reputable HVAC company is actively seeking a skilled and reliable service technician supervisor to join our growing team. With a strong commitment to exceptional service and a family-oriented work environment, we offer an ideal setting for you to grow professionally and make a significant impact.</p><p>Key Responsibilities:</p><ul><li>Support a crew of 7-10 Service Techs to assure accurate diagnosis of HVAC systems in the field, outstanding customer service and motivation to meet company goals.</li><li>Effectively be a resource for the Service Crew to assist with problem solving and answering questions.</li><li>Diagnose, repair, and maintain heating, ventilation, and air conditioning systems in both residential and lite commercial settings.</li><li>Conduct thorough assessments of HVAC systems to identify issues and propose effective solutions.</li><li>Perform preventative maintenance to optimize system performance and prolong equipment life.</li><li>Collaborate with services techs to prioritize and efficiently handle service calls and maintenance tasks.</li><li>Educate customers on proper equipment usage, maintenance, and potential upgrades.</li></ul><p>Qualifications:</p><ul><li>Minimum of 3-5 years of experience as an HVAC Service Technician.</li><li>Proficiency in diagnosing and troubleshooting HVAC systems and components.</li><li>Strong knowledge of HVAC equipment, codes, regulations, and industry best practices.</li><li>Valid HVAC technician certification and relevant licenses.</li><li>Excellent customer service skills with a friendly and professional demeanor.</li><li>Strong communication and problem-solving abilities.</li><li>Ability to work independently and as part of a team.</li></ul><p><b>Why Choose Our Company:</b></p><p>Team-Oriented Culture : Join a close-knit team that values collaboration, and mutual respect. We offer our associates the quality of work, and life balance when working in the HAVC field. Sounds hard to believe, but its true! Other benefits that we are able to offer:</p><ul><li>Professional Growth: We invest in the ongoing development of our team members, spring training and opportunities for career advancement within the company.</li><li>Competitive Compensation: Enjoy a competitive salary and benefits package, including health insurance, matching retirement plans, and paid time off.</li><li>Stability and Longevity: As a well-established family-owned business, we offer stability and longevity in the HVAC industry.</li><li>Quality Work Environment: Experience a positive and supportive work environment that emphasizes safety, quality, and customer satisfaction.</li><li>Year Around Work: We keep our techs all year, not just for busy season. We are committed to our employees!!</li></ul><p>If you are passionate about HVAC, dedicated to providing top-notch service, and looking to join a company that values its employees, we invite you to apply for this exciting opportunity. Become a part of our team to contribute to our continued success in providing exceptional HVAC services to our community.</p><p>To apply, please submit your resume and interest in this position. We look forward to welcoming you to our team!</p><p>Job Type: Full-time</p><p>Pay: $90,000.00 - $125,000.00 per year</p><p>Benefits:</p><ul><li>Company truck</li><li>Dental insurance</li><li>Fuel card</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tools provided</li><li>Vision insurance</li></ul><p>Work Location: On the road</p>

HVAC Service Supervisor

<div><div><b>Compensation: </b><b>$120,000&ndash;$150,000 + Bonus Opportunity</b><br>
<b>Full-Time | Year-Round | Company Vehicle Provided</b></div><div></div><div><br>
American Residential Services (ARS) is the nation&rsquo;s largest provider of residential HVAC, Plumbing, and Electrical services, employing over 7,000 professionals nationwide. With over 45 years of experience, we offer stability, career advancement, and industry-leading support.</div><div></div><div><b><br>
Check out what we offer:</b></div><ul><li>
Company-provided take-home vehicle, fuel card, and maintenance</li><li><div>
Medical insurance available after 31 days (low-cost plans available)</div></li><li><div>
Dental and vision insurance</div></li><li><div>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</div></li><li>
401(k) with company match</li><li>
Paid time off and paid holidays</li><li>
Company-paid life insurance</li><li>
Ongoing HVAC training and clear career advancement paths</li><li>
Strong leadership support</li><li>
Opportunity to give back to your community through partnership with St. Jude Children&rsquo;s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!</li><li>
Learn more by visiting www.myarsrewards.com/</li></ul><div></div><div><br>
The Assistant General Manager plans and manages designated service and support operations within a service center location. Assists the General Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives and provide quality services to customers and contractors.</div><br>
<ul><li>
Manages and develops designated service center operations staff, which includes hiring, terminating and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
</li><li>Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures. Enters and maintains operational statistics to include call tracking, daily sales, technician tracking, vehicle maintenance, etc.
</li><li>Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for provision of quality installations and services.</li><li>
Performs or manages service functions to ensure quality work, competitive pricing and establishment of appropriate production goals.
</li><li>Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance and reporting.
</li><li>May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims and proper housekeeping.
</li><li>Implements operational plans to achieve profit and growth goals. Monitors departmental expenditures.
</li><li>Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
</li><li>Resolves customer issues and complaints to ensure customer satisfaction.
</li><li>Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the service center.</li><li>
Assists in the establishment, maintenance and monitoring of internal controls and policies and procedures for operational areas.
</li><li>Reviews and promotes the maintenance of a safe, accident free and healthy work environment. Oversees safety reporting.
</li><li>May assist in establishing pricing structures and labor rates.
</li><li>Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise and priority of need.</li></ul><div><b><br>
Skills we're seeking:</b></div><br>
<div></div><ul><li>
A High School diploma or general education degree (GED) is required with 4-6 years of experience in service operations management in the primary business of the service center.
</li><li>Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A Bachelor&rsquo;s degree in business administration is preferred.
</li><li>A working knowledge of plumbing, electricity and air flow are required. Trade licensure is desired.
</li><li>A valid driver&rsquo;s license is required.
</li><li>Must possess a working knowledge of local codes and general industry standards.
</li><li>Strong supervisory, communications, computer and mathematical skills are required.</li></ul><div><b>
How to Apply</b><br>
If you are interested in joining our team, please apply today! Applications for this position are accepted on an ongoing basis</div><p></p><p><b><i><br>
Note:</i></b><i> This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.</i></p></div><p></p>

HVAC Assistant General Manager

Kurt Bridge

<div>HVAC Service Coordinator
<p><b>Location:</b> Tallahassee, FL</p>
<p><b>Job Type:</b> Full-Time | On-Site</p>
<p><b>Compensation:</b> Competitive Salary (DOE) + <b>Benefits</b></p>
<b>About the Role</b>
<p>We are seeking a highly organized and customer-focused HVAC Service Coordinator to serve as the central point of coordination for a busy commercial service department. This position plays a critical role in ensuring the efficient scheduling, dispatching, communication, documentation, and administrative support of daily service operations.</p>
<p>The HVAC Service Coordinator will work closely with customers, service technicians, vendors, and management to coordinate service requests, prioritize workload, maintain accurate records, support billing activities, and ensure exceptional customer service throughout the service lifecycle. This individual will be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and responsiveness.</p>
<p>The ideal candidate will have experience supporting field service operations within HVAC, plumbing, mechanical, electrical, controls, facilities maintenance, or related service industries.</p>
<b>Key Responsibilities</b> <b>Customer Service &amp; Communication</b>
<ul><li><p>Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling inquiries, and emergency service situations.</p>
</li><li><p>Respond promptly and professionally to customer calls, emails, and inquiries.</p>
</li><li><p>Provide customers with updates regarding technician arrival times, work status, scheduling changes, and service completion.</p>
</li><li><p>Maintain a high level of customer satisfaction by ensuring clear and proactive communication throughout the service process.</p>
</li><li><p>Resolve routine customer concerns and escalate complex issues when appropriate.</p>
</li></ul><b>Scheduling &amp; Dispatch Coordination</b>
<ul><li><p>Coordinate, schedule, and dispatch service technicians based on customer needs, technician skill sets, location, workload, and service priorities.</p>
</li><li><p>Manage daily technician schedules to maximize productivity and efficiency.</p>
</li><li><p>Coordinate emergency service requests and after-hours service coverage as needed.</p>
</li><li><p>Monitor service calendars and adjust schedules in response to changing priorities and operational demands.</p>
</li><li><p>Work closely with service management to balance workloads and optimize technician utilization.</p>
</li></ul><b>Service Operations Support</b>
<ul><li><p>Manage service requests from initiation through completion.</p>
</li><li><p>Create, update, and maintain work orders, service tickets, and job records.</p>
</li><li><p>Coordinate customer access requirements, site information, equipment details, and service documentation.</p>
</li><li><p>Track job progress and communicate status updates to customers and internal stakeholders.</p>
</li><li><p>Ensure all service activities are properly documented and completed in accordance with company procedures.</p>
</li></ul><b>Administrative &amp; Documentation Management</b>
<ul><li><p>Maintain accurate customer records, technician notes, service histories, purchase orders, and scheduling information within company systems.</p>
</li><li><p>Review technician time entries, work order documentation, and job records for completeness and accuracy.</p>
</li><li><p>Prepare and process service-related documentation, including work orders, service reports, invoices, quotations, and purchase orders.</p>
</li><li><p>Organize and maintain electronic and physical records in accordance with company standards.</p>
</li><li><p>Generate operational reports and assist with departmental recordkeeping as required.</p>
</li></ul><b>Billing, Invoicing &amp; Financial Support</b>
<ul><li><p>Support invoicing activities by ensuring service documentation is complete and accurately processed.</p>
</li><li><p>Review service records to facilitate timely billing and revenue recognition.</p>
</li><li><p>Assist with accounts receivable and accounts payable activities related to service operations.</p>
</li><li><p>Coordinate purchase orders and vendor documentation as necessary.</p>
</li><li><p>Support payroll-related processes through review and verification of technician hours and service records.</p>
</li></ul><b>Team Collaboration &amp; Process Improvement</b>
<ul><li><p>Collaborate closely with technicians, service managers, vendors, and internal departments to ensure smooth service delivery.</p>
</li><li><p>Assist in identifying opportunities to improve scheduling efficiency, customer service processes, communication workflows, and operational effectiveness.</p>
</li><li><p>Participate in departmental initiatives focused on service quality and continuous improvement.</p>
</li><li><p>Support additional service department responsibilities as assigned.</p>
</li></ul><b>Required Qualifications</b>
<ul><li><p>High School Diploma, GED, or equivalent required.</p>
</li><li><p>Minimum of three (3) years of experience in service coordination, dispatching, scheduling, customer service administration, or a related field.</p>
</li><li><p>Experience supporting service operations within HVAC, mechanical, plumbing, electrical, controls, facilities maintenance, construction services, or a similar industry preferred.</p>
</li><li><p>Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and related business applications.</p>
</li><li><p>Strong customer service skills with the ability to professionally interact with customers, vendors, technicians, and management.</p>
</li><li><p>Excellent verbal and written communication skills.</p>
</li><li><p>Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.</p>
</li><li><p>Ability to maintain accuracy while working in a fast-paced service environment.</p>
</li></ul><b>Preferred Qualifications</b>
<ul><li><p>Associate Degree in Business Administration, Accounting, Operations, or a related field.</p>
</li><li><p>Experience utilizing service management, dispatch, scheduling, or field service software.</p>
</li><li><p>Previous experience supporting HVAC, plumbing, mechanical, electrical, or field service operations.</p>
</li><li><p>Familiarity with invoicing, purchase orders, payroll support, accounts receivable, and accounts payable processes.</p>
</li><li><p>Experience coordinating emergency service calls and after-hours dispatch activities.</p>
</li></ul><b>Knowledge, Skills &amp; Abilities</b>
<ul><li><p>Strong understanding of dispatching, scheduling, and service coordination processes.</p>
</li><li><p>Knowledge of customer service best practices and service department operations.</p>
</li><li><p>Ability to effectively prioritize competing service requests and operational demands.</p>
</li><li><p>Strong problem-solving and decision-making abilities.</p>
</li><li><p>Ability to communicate effectively with customers, technicians, vendors, and internal stakeholders.</p>
</li><li><p>Strong attention to detail and documentation accuracy.</p>
</li><li><p>Ability to maintain confidentiality and professionalism in all business interactions.</p>
</li><li><p>Ability to adapt quickly to changing schedules, service emergencies, and evolving operational requirements.</p>
</li><li><p>Strong computer proficiency and ability to learn new software systems.</p>
</li></ul><b>Physical Requirements</b>
<ul><li><p>Ability to sit, stand, walk, bend, and reach throughout the workday.</p>
</li><li><p>Ability to operate computers, telephones, and standard office equipment for extended periods.</p>
</li><li><p>Ability to communicate effectively in person, by phone, and through electronic communications.</p>
</li><li><p>Ability to occasionally lift and/or move up to 25 pounds.</p>
</li><li><p>Manual dexterity sufficient for data entry, document management, and office equipment operation.</p>
</li><li><p>Adequate vision and hearing to effectively perform job responsibilities.</p>
</li></ul><b>Work Environment</b>
<p>This position operates primarily within a professional office environment and requires frequent communication with customers, service technicians, vendors, and internal personnel. The role involves extensive use of computers, telephones, scheduling systems, and service management software while managing multiple priorities in a fast-paced service environment. Occasional visits to warehouse, shop, service, or project locations may be required.</p></div>

HVAC Service Coordinator

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