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infrastructure and data consultant global services delivery english arabic

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent practical experience.
 </li>
 <li>
 Experience in networking, compute infrastructure (e.g. servers, databases, firewalls, load balancers) and architecting, developing, or maintaining cloud solutions in virtualized environments.
 </li>
 <li>
 5 years of experience in delivering and developing customer-facing services with Cloud adoption and Cloud Migration programs.
 </li>
 <li>
 Experience in one or more of the following such as Networking, DevOps, Security, Compute, Storage, Hadoop, Kubernetes, or SRE.
 </li>
 <li>
 Experience in technical consulting or project, program management in corporate IT, professional IT services, or product development.
 </li>
 <li>
 Ability to communicate in English and Arabic fluently to support client relationship in this region.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 MBA or Master's degree in Computer Science, Engineering or a related field.
 </li>
 <li>
 Experience with infrastructure-as-code tools (e.g., Terraform, Cloud Deployment Manager) for automated infrastructure provisioning and management.
 </li>
 <li>
 Experience with deployment and orchestration technologies (Docker, Kubernetes, Ansible, etc.) in production environments.
 </li>
 <li>
 Experience working with cross-functional, geographically dispersed teams and customer bases, collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
 </li>
 <li>
 Experience in customer-facing migrations, encompassing service discovery, assessment, planning, execution, and operations.
 </li>
 <li>
 Experience with reading software code in one or more languages (e.g., Java, Javascript, or Python).
 
 
 </li>
 </ul>
 
 About the job
 
 As a Platforms and Infrastructure Cloud Consultant, you will work directly with Google&rsquo;s customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements, while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partner with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.
 </li>
 <li>
 Design solution architectures and manage the deployment of cloud-based distributed virtualized infrastructure solutions according to customer requirements and implement best practices.
 </li>
 <li>
 Collaborate with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
 </li>
 <li>
 Co-ordinate with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
 </li>
 <li>
 Travel approximately 30% of the time for client engagements.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Infrastructure and Data Consultant, Global Services Delivery (English, Arabic)

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Computer Science or equivalent practical experience.</li>
<li>Experience in networking, compute infrastructure (e.g. servers, databases, firewalls, load balancers) and architecting, developing, or maintaining cloud solutions in virtualized environments.</li>
<li>5 years of experience in delivering and developing customer-facing services with Cloud adoption and Cloud Migration programs.</li>
<li>Experience in one or more of the following such as Networking, DevOps, Security, Compute, Storage, Hadoop, Kubernetes, or SRE.</li>
<li>Experience in technical consulting or project, program management in corporate IT, professional IT services, or product development.</li>
<li>Ability to communicate in English and Arabic fluently to support client relationship in this region.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>MBA or Master's degree in Computer Science, Engineering or a related field.</li>
<li>Experience with infrastructure-as-code tools (e.g., Terraform, Cloud Deployment Manager) for automated infrastructure provisioning and management.</li>
<li>Experience with deployment and orchestration technologies (Docker, Kubernetes, Ansible, etc.) in production environments.</li>
<li>Experience working with cross-functional, geographically dispersed teams and customer bases, collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.</li>
<li>Experience in customer-facing migrations, encompassing service discovery, assessment, planning, execution, and operations.</li>
<li>Experience with reading software code in one or more languages (e.g., Java, Javascript, or Python).</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
As a Platforms and Infrastructure Cloud Consultant, you will work directly with Google&rsquo;s customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements, while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Partner with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.</li>
<li>Design solution architectures and manage the deployment of cloud-based distributed virtualized infrastructure solutions according to customer requirements and implement best practices.</li>
<li>Collaborate with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.</li>
<li>Co-ordinate with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.</li>
<li>Travel approximately 30% of the time for client engagements.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Mind Stream

We are hiring an IT Governance Consultant (Arabic Speaker) based in Qatar. Candidates must have 10+ years&rsquo; experience in IT Governance or related roles, preferably in the government or public sector. Expertise in governance frameworks, digital transformation, policy design, and performance improvement projects is essential. Arabic fluency and strong English communication required.Job Type: Full-time

IT Governance Consultant (Arabic Speaker) -- Government Sector

Future Gate Group

Future Gate Business Services is a leading provider of corporate solutions, specializing in business setup, strategic advisory, and comprehensive HR and immigration services across the GCC, with a strong presence in Qatar and Kuwait.futuregate-kw.comAre you passionate about management excellence and adept at managing client requests your focus will be on delivering first-rate administrative support ensuring efficient operations and client satisfaction.Key Responsibilities<ul><li>Lead and scale branch operations: service delivery, SLAs, quality, client onboarding, and escalations.</li><li>Full P&amp;L responsibility: budgeting, pricing, cost control, monthly reporting, and target achievement.</li><li>Business development: key-account management, proposals, bid responses, and revenue growth.</li><li>Regulatory &amp; compliance leadership: ensure all activities comply with Kuwait regulations (PAM, MOI, MOCI, PACI, KWT WPS, immigration/work permits, visas, renewals, company setup, amendments, liquidations).</li><li>Team leadership: Train, coach, and performance-manage coordinators/PROs/admins.</li><li>Vendor &amp; government liaison: manage relationships with ministries, notaries, translation offices, insurers, and other partners.</li><li>Process excellence: standardize SOPs, dashboards, and continuous improvement.</li><li>Risk management: manage audits, documentation, confidentiality, and client data security.</li></ul>Qualifications<ul><li>7&ndash;10+ years&rsquo; experience in corporate services/outsourcing/HR &amp; immigration in Kuwait, including client-facing delivery.</li><li>Demonstrated P&amp;L ownership and branch/office leadership experience.</li><li>Strong working knowledge of Kuwait labor/immigration/commercial regulations (PAM, MOI, MOCI, PACI, WPS).</li><li>Excellent stakeholder management, negotiation, and presentation skills.</li><li>Fluent in English; Arabic is a strong advantage.</li><li>Bachelor&rsquo;s degree required; MBA or relevant certifications preferred.</li><li>Valid Kuwait driving license preferred.</li></ul>Working hours from 8am to 5pm (1 hour lunch break). Friday is OFF and Saturday is OFF (but on call).Job Type: Full-timeApplication Question(s):<ul><li>Are you married?</li><li>Are you currently located in Kuwait?</li><li>What is your age ?</li><li>Nationality?</li></ul>Experience:<ul><li>similar: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li><li>Arabic (Preferred)</li></ul>

Branch Manager

Hiring an IT Operating Model Consultant (Arabic Speaker) with 10+ years&rsquo; experience in developing and implementing IT operating models. Ideal candidates have experience in IT transformation, organizational design, and enterprise architecture within public or large-scale sectors. Must be fluent in Arabic with strong English communication skills.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in preparing and implementing IT Operating Models?</li><li>Please describe your experience in developing IT operating frameworks or organizational design models.</li><li>Have you contributed to IT transformation or restructuring projects in government or large-scale institutions?</li><li>Are you bilingual in Arabic?</li><li>what is your current and expected salary? Notice period?</li></ul>

IT Operating Model Consultant (Arabic Speaker) - Government Sector

Core for Infrastructure Works Co. W.L.L by Al Nisf Group

Key Responsibilities<ul><li>Manage and oversee chemical process design, coordination, and execution across projects.</li><li>Liaise with consultants, subcontractors, and suppliers to ensure smooth integration of chemical systems and processes.</li><li>Review and approve chemical engineering drawings, specifications, and material submittals.</li><li>Ensure compliance with local regulations, safety codes, and project requirements.</li><li>Supervise installation, testing, and commissioning of chemical process equipment.</li><li>Lead the chemical engineering team and coordinate with mechanical, electrical, and civil teams for seamless delivery.</li><li>Report to Project Manager/Director and provide regular progress updates.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Chemical Engineering.</li><li>Proven track record as a Chemical Engineer on major industrial, oil &amp; gas, or process plant projects.</li><li>Strong knowledge of chemical process design, equipment selection, safety standards, and quality control.</li><li>Familiar with local environmental regulations and international engineering standards.</li><li>Excellent leadership, coordination, and communication skills.</li><li>Fluency in English is required; Arabic is an advantage.</li><li>Kuwait Driving License preferred.</li><li>Transferable residency (Article 18) is preferable.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work on iconic infrastructure projects</li><li>Stable, professional working environment under a reputed group</li><li>Long-term career growth</li></ul>Job Type: Full-time

Chemical Engineer

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

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