business analyst

data analyst

quality analyst

analyst

financial analyst

it analyst

Next Big Technology

Next Big Technology (NBT) is hiring a Business Analyst in Jaipur. This is a full-time, permanent office job. Freshers and candidates with up to 1 year of experience can apply.The job includes talking to clients and understanding their needs. You will prepare project documents and work with the technical team. Projects will be related to websites and mobile apps.Candidates should have good communication skills. Basic knowledge of websites and mobile applications is required. Graduates from any stream can apply. Interest in IT field is preferred.Training will be provided to freshers. You will get real project experience and career growth opportunities.Email: hr@nextbigtechnology.com Call: +91 73574 57770 Location: Jaipur (In-office)Job Types: Full-time, Part-timeWork Location: In person

IT Analyst

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To provide support services to end users through various channels as required. Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of business. Installs, configures and monitors computer systems and networks for clients ensuring productivity is in line with set measures and clients adopted policies and procedures.
 
 
 Key Result Responsibilities
 
 
 Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information
 
 
 and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Maintains positive customer working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.
 
 
 Provides technical,non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware,software faults and bugs to resolve problems considering system capacity, limitations, etc.
 
 
 applies metrics to monitor performance and measure key project criteria.
 
 
 Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary responds within agreed time limits to call-outs.
 
 
 Assists with the development and implementation of processes and service level agreements of incidents management and service request management.
 
 
 Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. Participates in different projects as required.
 
 
 Key Result Responsibilities-Continued
 
 
 Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.
 
 
 Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include personal visits, telephone calls, emails, web, chat etc.
 
 
 Ensures proper recording and closure of all claims generates timely reports of different nature to capture support services activities.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.
 
 
 Supports the roll out of new applications where applicable sets up new users accounts, profiles and passwords. Supports the clients during CR implementation UAT and Training.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA.
 
 
 Establishes and maintains security, integrity, and business continuity controls and documents.
 
 
 Responds positively to operational needs by being on call available for critical systems 24x7 support.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelor Degree in Computer Engineering,Computer Science,Information Technology.
 
 
 ITIL Certified.
 
 
 CCNP,CCIE,companys performanceion.
 
 
 Fluent in English Language.
 
 
 Work Experience
 
 
 5,6 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation.
 
 
 This job requires occasional duty travel for training and implementation purposes.
 
 
 Proven record in implementing and monitoring infrastructure projects.
 
 
 Proven skills in carrying out bug fixes for minor issues and applying patches Java, J2ee, Oracle database, Spring, Hibernate, Struts 2, Jquery, javascript, Jboss &amp; tomcat as application servers, unit testing, etc.
 
 
 Holistic IT Knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.
 
 
 Experienced in managing operations and technology platforms both internally and externally hosted.
 
 
 Proven skills in analyzing data, identifying pitfalls and recommending solutions.
 
 
 Possesses effective persuasive, negotiation, problem solving and decision making skills.
 
 
 Employs technical expertise and interpersonal skills to execute new initiatives and achieve companys objectives.
 
 
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
</div>

Johnson Controls

<div>Job Title: Intern
Location: Pune
What You Will Do:
<ul><li>Analyze business requirements and translate them into effective SAP solutions with</li></ul>
a focus on functional and technical specifications.<ul><li>Collaborate with cross-functional teams to design, implement, and optimize SAP</li></ul>
modules and applications, ensuring alignment with business objectives.<ul><li>Conduct requirement gathering workshops and documentation of business</li></ul>
processes as-is and to-be states.<ul><li>Configure and customize SAP modules as per business requirements, including SAP</li></ul>
Function and Technical.<ul><li>Support testing activities, including unit testing, integration testing, and user</li></ul>
acceptance testing to ensure high-quality deliverables.
How You Will Do It:<ul><li>Work closely with stakeholders to ensure accurate understanding of business</li></ul>
processes and requirements.<ul><li>Develop functional and technical specifications for enhancements, customizations,</li></ul>
and new SAP implementations.<ul><li>Perform system configuration and integration tasks to ensure system functionality</li></ul>
and reliability.<ul><li>Provide ongoing support and troubleshooting for SAP applications, addressing</li></ul>
issues as they arise.<ul><li>Prepare training materials and conduct user training sessions to ensure successful</li></ul>
adoption of SAP solutions.
What We Look For:
Required:<ul><li>Degree in Computer Science, Information Technology, Business Administration, or a</li></ul>
related field.<ul><li>Preferrable Knowledge in any of the SAP modules such as SAP Sales &amp; Distribution,</li></ul>
SAP Production planning, SAP Enterprise warehouse management, Procurement,
Materials management &amp; SAP Finance, SAP ABAP, FIORI, Reporting and Analytics.<ul><li>Proven experience in SAP functional and technical roles, including hands-on</li></ul>
configuration and implementation.<ul><li>Strong understanding of SAP modules and integration points between various</li></ul>
business processes.<ul><li>Effective analytical and problem-solving skills, with a strong attention to detail.</li><li>Excellent communication skills, with the ability to collaborate effectively with</li></ul>
diverse teams.
Preferred:
<ul><li>Previous experience in a similar role within a multinational organization.</li><li>Knowledge of SAP S/4HANA and cloud-based SAP solutions.</li><li>Experience with Agile methodologies and project management tools.</li><li>SAP Certified</li></ul>
Who We Are:
At JCI, we are dedicated to innovation and sustainability. Join our team to drive impactful
projects and grow your career in a dynamic environment.</div>

Caterpillar

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a skilled IT Analyst Applications (Power Platform) to join our Open Systems Development &amp; Support -CAT IT Division Bangalore Team.
The incumbent would design, develop, and support applications using Microsoft Power Platform (Power Apps, Power Automate) to enable business functions. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively in an agile environment.
The preference for this role is to be based out of Bangalore PSN Office, KA-India
What you will do<ul><li>
Develop and maintain MS Power Apps applications and Power Automate workflows to support business processes.</li><li>
Participate in requirements analysis and translate business needs into technical solutions.</li><li>
Collaborate with internal teams to design and implement scalable software architecture.</li><li>
Write clean, efficient, and maintainable code using MS Power Platform environments.</li><li>
Provide L3 support, troubleshoot issues, and resolve incidents within SLA timelines.</li><li>
Identify and mitigate technical risks and issues proactively.</li><li>
Work collaboratively with project teams and provide regular updates to technical leads.</li><li>
Prepare fit-for-purpose documentation throughout the software development lifecycle.</li>
Participate in project planning and delivery meetings with stakeholders. 
<li>
</li></ul>What you will have
<ul><li>Education: Bachelor&rsquo;s degree in information systems, Computer Science, Engineering, or related field.</li>
5+ years of professional experience in IT application development and support with strong software engineering fundamentals. 
<li>
</li></ul>Technical Expertise: 
<ul><li>Strong experience in MS Power Apps and Power Automate development.</li><li>
Hands-on experience with MS Azure, Dataverse, and relational databases (SQL/Oracle).</li>
Familiarity with Azure DevOps and agile development practices. 
<li>
</li></ul>Experience:
<ul><li>Minimum 5+ years in IT application development and support.</li><li>
At least 3-4 years of professional programming experience with MS Power Platform and Azure environment. 
</li></ul><ul><li>Solid understanding of software engineering principles and coding best practices.</li><li>
Strong analytical and problem-solving capabilities.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and manage multiple priorities.</li><li>
Strong teamwork and interpersonal skills.</li><li>
Knowledge of Caterpillar standard development processes and security practices (preferred).</li></ul><div>
Preferred Attributes: 
<ul><li>Ability and desire to learn quickly and adapt to new technologies.</li><li>Good planning and organizational skills.</li><li>Experience in creating scalable, secure, and maintainable solutions.</li></ul></div>
Additional Information:<ul><li>
Work Timings: 01:00 Noon -10:00PM IST</li><li>
This position requires the employee to work a 5-day-a-week schedule in the office.</li></ul>
Skill Descriptors
<div>Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. 
Level Working Knowledge: 
<ul><li>Helps create contingency plans to mitigate impact of disruption on core applications.</li><li>Identifies key players, criticalities, roles, and responsibilities.</li><li>Investigates application-related issues with both business and IT professionals.</li><li>Recommends enhancements for a major application system or related subsystems.</li><li>Works with core application systems for a major business unit or function.</li></ul> 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
Level Working Knowledge: 
<ul><li>Identifies and documents specific problems and resolution alternatives.</li><li>Examines a specific problem and understands the perspective of each involved stakeholder.</li><li>Develops alternative techniques for assessing accuracy and relevance of information.</li><li>Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.</li><li>Uses fact-finding techniques and diagnostic tools to identify problems.</li></ul> 

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. 
Level Extensive Experience: 
<ul><li>Facilitates in application design reviews and walkthroughs.</li><li>Creates and evaluates technical alternatives for complex applications.</li><li>Interprets application services such as API; integrates them with technical design.</li><li>Develops various, distinct and multiple technical application designs.</li><li>Prepares technical design documents and blueprints for applications.</li><li>Explores and evaluates application design considerations for multiple technologies.</li></ul> 

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). 
Level Working Knowledge: 
<ul><li>Tracks problems associated with the quality and effectiveness of application software.</li><li>Researches the benefits and drawbacks of an organization's application software.</li><li>Drafts application software usage for the department's needs.</li><li>Provides instant support for end users of application software.</li><li>Implements a specific application software under the supervision of management.</li></ul> 

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 
Level Working Knowledge: 
<ul><li>Follows policies, practices and standards for determining functional and informational requirements.</li><li>Confirms deliverables associated with requirements analysis.</li><li>Communicates with customers and users to elicit and gather client requirements.</li><li>Participates in the preparation of detailed documentation and requirements.</li><li>Utilizes specific organizational methods, tools and techniques for requirements analysis.</li></ul> 

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. 
Level Working Knowledge: 
<ul><li>Assists with current and planned integration initiatives.</li><li>Explores major issues and considerations for successful system integration.</li><li>Works with applications, data, technology bridges and a variety of platforms.</li><li>Works with existing interfaces as well as integration and migration plans within own area.</li><li>Plays an active role in local integration efforts.</li></ul> 

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. 
Level Working Knowledge: 
<ul><li>Supports the project leader in developing and executing system test plans.</li><li>Evaluates system documentation and user manuals for usability, accuracy and completeness.</li><li>Executes test cases, analyzes test results and reports on findings regularly.</li><li>Tests system components for compliance with functional requirements.</li><li>Participates in the testing of a system's ability to recover from hardware or software failures.</li></ul></div>
What you will get:<ul><li>
Work Life Harmony</li><li>
Earned and medical leave.</li><li>
Relocation assistance</li></ul>
Holistic Development<ul><li>
Personal and professional development through Caterpillar &lsquo;s employee resource groups across the globe</li><li>
Career developments opportunities with global prospects</li></ul>
Health and Wellness<ul><li>
Medical coverage -Medical, life and personal accident coverage</li><li>
Employee mental wellness assistance program</li></ul>
Financial Wellness<ul><li>
Employee investment plan</li><li>
Pay for performance -Annual incentive Bonus plan.</li></ul>
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers 
 
Caterpillar is an Equal Opportunity Employer (EEO) 
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
To update
Posting Dates:
December 19, 2025 - January 1, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

IT Analyst Applications (Power Platform)

AGCO Corporation

<div><div><div><div><div>Date: Dec 19, 2025
</div></div></div></div><div><div><div><div>Req ID: 102819
</div></div></div></div><div><div><div><div>Location:
Bengaluru, KA, IN
</div></div></div></div><div><div><div><div>Workplace Type: Hybrid/Remote 
</div></div></div></div><div></div><div><div><div><div><div><div>Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
</div>
<div>This IT Analyst III, SAP Finance &amp; Controlling position is responsible for leading the effort to understand the AGCO business needs and identify how best to meet those needs. Overall this role is critical to the entire project life cycle as it will be responsible for requirement definition, design, configuration, testing, and documentation to ensure best practice are followed and business value is delivered in accordance to the objectives. The role leads the effort to analyze, validate and document the business and system requirements acting as a key liaison/engagement role between the global AGCO business and IT support functions. This role encompasses systems and data related activities as well business. These responsibilities include providing support for project work, ongoing day-to-day operational needs (maintenance, fixes, enhancements, releases and small change requests), performing data analysis. It reports to the team to lead for this functional area. 
</div>
<div>Your Impact
</div>
<div><ul><li>Collaborate with key business resources on requirements gathering, solution design (FD), configuration testing, user acceptance, implementation, and documentation.
</li></ul></div><div><ul><li>Understand and translate business concepts to executable functional designs; ensure functional designs are executed as a viable solution to the business concept; ensuring module solution aligns and is compatible with overall architecture.
</li></ul></div><div><ul><li>Work with other analysts to understand integration points with other systems and communicate the impact of proposed system changes.
</li></ul></div><div><ul><li>Assist with estimations of new developments and enhancement requests (costs, benefits, resources).
</li></ul></div><div><ul><li>Configure, test and train during SAP projects following the AGCO methodology.</li></ul> 
</div>
<div>Your Experience and Qualifications
</div>
</div><div><div><ul><li>10 years of configuration knowledge (IMG/SPRO) in the area of FICO. 2 completed full lifecycle SAP implementation projects with one full implementation of S/4 Hana.
</li></ul></div><div><ul><li>Experience in implementing and designing solution for following SAP modules: FI-AA, FI-GL, CO-CCA, CO-PC &amp; CO-PA
</li></ul></div><div><ul><li>Ability to learn and adapt to AGCO current FICO solutions and develop future solutions
</li></ul></div><div><ul><li>Able to communicate with team members in a clear, consistent, and professional manner and conduct presentations to all audiences on a variety of subjects &ndash; presents technical designs, best practices and leverages end-to-end knowledge.
</li></ul></div><div><ul><li>Strong SAP configuration experience within project delivery framework including designing, developing/configuring, integrating, testing, implementing, and continuous improvement.</li></ul> 
</div>
<div>Your Benefits
</div>
<div><ul><li>GLOBAL DIVERSITY &ndash; Diversity means many things to us, different brands, cultures, nationalities, genders, generations &ndash; even variety in our roles. You make us unique!
</li></ul></div><div><ul><li>ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
</li></ul></div><div><ul><li>POSITIVE IMPACT &ndash; Make it personal and help us feed the world.
</li></ul></div><div><ul><li>INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence &ndash; and work alongside teams of people worldwide who share your enthusiasm.
</li></ul></div><div><ul><li>MAKE THE MOST OF YOU &ndash; Benefits include health care and wellness plans and flexible and virtual work option&hellip;&hellip;&hellip;.</li></ul> 
</div>
<div>Your Workplace
</div><div>We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

</div>
<div>Join us as we bring agriculture into the future and !
</div><div>Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice. 
</div>
<div>AGCO is proud to be an Equal Opportunity Employer</div> 
</div>
</div></div></div></div><div></div> 
Job Segment: SAP, Financial Analyst, ERP, Data Analyst, Financial, Technology, Finance, Data</div>

IT Analyst III - SAP Finance & Controlling

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a skilled Senior IT Analyst Applications (L1 Support Lead) to join our Open Systems Development &amp; Support -CAT IT Division Bangalore Team.
We are seeking an experienced and dedicated L1 Support Lead to oversee and manage our Level 1 support operations. The ideal candidate will have a strong background in ITIL practices and ITSM frameworks, with over 8 years of experience leading support teams in enterprise IT environments. This role requires excellent leadership, communication, and problem-solving skills to ensure efficient and effective resolution of technical issues and service requests.
The preference for this role is to be based out of Bangalore PSN Office, KA-India
What you will do<ul><li>
Lead and manage the 24/7 L1 support team to ensure timely and accurate resolution of incidents and service requests.</li><li>
Willing to work in varied shifts to lead the Support team.</li><li>
Implement and maintain ITIL-based processes for incident, problem, and change management.</li><li>
Monitor support operations and ensure compliance with ITSM standards and service level agreements (SLAs).</li><li>
Coordinate with L2/L3 support teams and other IT departments to escalate and resolve complex issues.</li><li>
Develop and maintain support documentation, knowledge base articles, and standard operating procedures.</li><li>
Provide regular performance reports and metrics to senior management.</li><li>
Conduct training and mentoring for support staff to enhance technical and customer service skills.</li><li>
Drive continuous improvement initiatives to optimize support processes and customer satisfaction.</li></ul>
What you will have
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field. (BE or MCA)</li><li>
Minimum of 8 years of experience in IT support, with at least 3 years in a lead or managerial role.</li><li>
Strong knowledge and practical experience with ITIL processes and ITSM tools.</li><li>
Proven ability to lead and motivate support teams in a fast-paced environment.</li><li>
Excellent communication, interpersonal, and organizational skills.</li><li>
Ability to analyze data and generate actionable insights for performance improvement.</li></ul>
Preferred Skills<ul><li>
ITIL certification (Foundation or higher).</li><li>
Experience with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.</li><li>
Familiarity with enterprise IT infrastructure and common support issues.</li><li>
Strong customer service orientation and conflict resolution skills.</li><li>
Ability to manage multiple priorities and projects simultaneously.</li><li>
Experience in developing and delivering training programs for support staff.</li><li>
Having experience or knowledge in Java and exposure to Java based applications will be an added advantage.</li><li>
Work Timings: 01:00 Noon -10:00PM IST</li><li>
This position requires the employee to work a 5-day-a-week schedule in the office.</li></ul>
Skill Descriptors
<div>Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. 
Level Working Knowledge: 
<ul><li>Applies an assigned technique for critical thinking in a decision-making process.</li><li>Identifies, obtains, and organizes relevant data and ideas.</li><li>Participates in documenting data, ideas, players, stakeholders, and processes.</li><li>Recognizes, clarifies, and prioritizes concerns.</li><li>Assists in assessing risks, benefits and consideration of alternatives.</li></ul> 

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 
Level Working Knowledge: 
<ul><li>Delivers helpful feedback that focuses on behaviors without offending the recipient.</li><li>Listens to feedback without defensiveness and uses it for own communication effectiveness.</li><li>Makes oral presentations and writes reports needed for own work.</li><li>Avoids technical jargon when inappropriate.</li><li>Looks for and considers non-verbal cues from individuals and groups.</li></ul> 

Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements. 
Level Extensive Experience: 
<ul><li>Conducts walkthroughs and monitors effectiveness and quality of the development activities.</li><li>Elaborates on multiple-development toolkits for traditional and web-based software.</li><li>Has participated in development of multiple or large software products.</li><li>Contrasts advantages and drawbacks of different development languages and tools.</li><li>Estimates and monitors development costs based on functional and technical requirements.</li><li>Provides consulting on both selection and utilization of developers' workbench tools.</li></ul> 

Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace. 
Level Working Knowledge: 
<ul><li>Describes similarities and differences of life cycle for new product development vs. new release.</li><li>Identifies common issues, problems, and considerations for each phase of the life cycle.</li><li>Works with a formal life cycle methodology.</li><li>Explains phases, activities, dependencies, deliverables, and key decision points.</li><li>Interprets product development plans and functional documentation.</li></ul> 

Software Integration Engineering: Knowledge of software integration processes and functions; ability to design, develop and maintain interfaces and linkage to alternative platforms and software packages. 
Level Working Knowledge: 
<ul><li>Has experience with designing data exchange interfaces to and from software product.</li><li>Describes tools and techniques for extraction, transformation and loading of electronic data.</li><li>Cites examples of common linkage requirements for software products and vendors.</li><li>Works with integrating software into the customer or partner framework and infrastructure.</li><li>Participates in the development of technology interfaces and bridges.</li></ul> 

Software Product Design/Architecture: Knowledge of software product design; ability to convert market requirements into the software product design. 
Level Extensive Experience: 
<ul><li>Demonstrates experience with the architecture and design of major or multiple products.</li><li>Describes major software architecture alternatives and considerations.</li><li>Explains design considerations for commercial database systems, operating systems and web.</li><li>Displays experience in estimating the cost of a specific design of a proposed product.</li><li>Facilitates design reviews and walkthroughs.</li><li>Analyzes benefits and drawbacks of specific software designs and architecture.</li></ul> 

Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products. 
Level Working Knowledge: 
<ul><li>Maintains and utilizes data related to install base configurations and environments.</li><li>Solicits customer feedback; reports and monitors bugs and implementation issues.</li><li>Participates in defining and conducting technical acceptance tests.</li><li>Participates in creating technical requirements for software development and deployment.</li><li>Explains basic environment and product configuration options.</li></ul> 

Software Product Testing: Knowledge of software product testing; ability to design, plan, and execute testing strategies and tactics to ensure software product quality and adherence to stated requirements. 
Level Working Knowledge: 
<ul><li>Participates in test readiness reviews, functional, volume, and load testing.</li><li>Describes key features and aspects of a specific testing discipline or methodology.</li><li>Tests software components for compliance with functional requirements and design specifications.</li><li>Explains procedures for documenting test activities and results (e.g. errors, non-conformance, etc.)</li><li>Conducts functional and performance testing on aspects of assigned products.</li></ul></div>
What you will get:<ul><li>
Work Life Harmony</li><li>
Earned and medical leave.</li><li>
Relocation assistance</li></ul>
Holistic Development<ul><li>
Personal and professional development through Caterpillar &lsquo;s employee resource groups across the globe</li><li>
Career developments opportunities with global prospects</li></ul>
Health and Wellness<ul><li>
Medical coverage -Medical, life and personal accident coverage</li><li>
Employee mental wellness assistance program</li></ul>
Financial Wellness<ul><li>
Employee investment plan</li><li>
Pay for performance -Annual incentive Bonus plan.</li></ul>
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers 
 
Caterpillar is an Equal Opportunity Employer (EEO) 
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
To update
Posting Dates:
December 19, 2025 - January 1, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

Senior IT Analyst Applications (L1 Support Lead)

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a skilled Senior IT Analyst Applications (L1/L2 Support Engineer) to join our Open Systems Development &amp; Support -CAT IT Division Bangalore Team.
We are seeking a highly skilled and experienced L1/L2 Support Engineer to join our IT operations team. The ideal candidate will have a strong background in ITIL practices and ITSM tools, with over 5 years of experience in support leadership roles. This position requires a proactive individual who can manage and resolve technical issues efficiently while ensuring high levels of customer satisfaction. Experience in Manufacturing or Supply Chain domains is a plus, and knowledge of Java is desired.
The preference for this role is to be based out of Bangalore PSN Office, KA-India
What you will do<ul><li>
Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests.</li><li>
Willing to work in varied shifts to lead the Support team.</li><li>
Lead and coordinate support activities, ensuring adherence to ITIL processes and best practices.</li><li>
Monitor system performance and proactively identify potential issues to minimize downtime.</li><li>
Collaborate with cross-functional teams to resolve complex technical problems.</li><li>
Maintain accurate documentation of support activities, incident reports, and resolution steps.</li><li>
Ensure compliance with ITSM standards and contribute to continuous improvement initiatives.</li><li>
Train and mentor junior support staff, fostering a culture of knowledge sharing and collaboration.</li><li>
Participate in root cause analysis and implement corrective actions to prevent recurrence of issues.</li><li>
Support changing management processes and ensure smooth deployment of updates and enhancements.</li><li>
Communicate effectively with stakeholders to provide updates on issue resolution and system status.</li></ul>
What you will have
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.</li><li>
Minimum of 5 years of experience in IT support roles, with at least 3 years in a lead capacity.</li><li>
Strong understanding of ITIL frameworks and ITSM tools.</li><li>
Proven ability to manage and resolve technical issues in a timely and effective manner.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li></ul>
Preferred Skills<ul><li>
Experience in Manufacturing or Supply Chain domains.</li><li>
Working knowledge of Java and related technologies.</li><li>
Familiarity with incident management, problem management, and change management processes.</li><li>
Ability to analyze and interpret technical data to support decision-making.</li><li>
Strong organizational and time management skills.</li><li>
Having experience or knowledge in Java and exposure to Java based applications will be an added advantage.
</li><li>Work Timings: 01:00 Noon -10:00PM IST</li><li>
This position requires the employee to work a 5-day-a-week schedule in the office.</li></ul>
Skill Descriptors
<div>Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. 
Level Working Knowledge: 
<ul><li>Helps create contingency plans to mitigate impact of disruption on core applications.</li><li>Identifies key players, criticalities, roles, and responsibilities.</li><li>Investigates application-related issues with both business and IT professionals.</li><li>Recommends enhancements for a major application system or related subsystems.</li><li>Works with core application systems for a major business unit or function.</li></ul> 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
Level Working Knowledge: 
<ul><li>Identifies and documents specific problems and resolution alternatives.</li><li>Examines a specific problem and understands the perspective of each involved stakeholder.</li><li>Develops alternative techniques for assessing accuracy and relevance of information.</li><li>Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.</li><li>Uses fact-finding techniques and diagnostic tools to identify problems.</li></ul> 

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. 
Level Extensive Experience: 
<ul><li>Facilitates in application design reviews and walkthroughs.</li><li>Creates and evaluates technical alternatives for complex applications.</li><li>Interprets application services such as API; integrates them with technical design.</li><li>Develops various, distinct and multiple technical application designs.</li><li>Prepares technical design documents and blueprints for applications.</li><li>Explores and evaluates application design considerations for multiple technologies.</li></ul> 

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). 
Level Working Knowledge: 
<ul><li>Tracks problems associated with the quality and effectiveness of application software.</li><li>Researches the benefits and drawbacks of an organization's application software.</li><li>Drafts application software usage for the department's needs.</li><li>Provides instant support for end users of application software.</li><li>Implements a specific application software under the supervision of management.</li></ul> 

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 
Level Working Knowledge: 
<ul><li>Follows policies, practices and standards for determining functional and informational requirements.</li><li>Confirms deliverables associated with requirements analysis.</li><li>Communicates with customers and users to elicit and gather client requirements.</li><li>Participates in the preparation of detailed documentation and requirements.</li><li>Utilizes specific organizational methods, tools and techniques for requirements analysis.</li></ul> 

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. 
Level Working Knowledge: 
<ul><li>Assists with current and planned integration initiatives.</li><li>Explores major issues and considerations for successful system integration.</li><li>Works with applications, data, technology bridges and a variety of platforms.</li><li>Works with existing interfaces as well as integration and migration plans within own area.</li><li>Plays an active role in local integration efforts.</li></ul> 

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. 
Level Working Knowledge: 
<ul><li>Supports the project leader in developing and executing system test plans.</li><li>Evaluates system documentation and user manuals for usability, accuracy and completeness.</li><li>Executes test cases, analyzes test results and reports on findings regularly.</li><li>Tests system components for compliance with functional requirements.</li><li>Participates in the testing of a system's ability to recover from hardware or software failures.</li></ul></div>
What you will get:<ul><li>
Work Life Harmony</li><li>
Earned and medical leave.</li><li>
Relocation assistance</li></ul>
Holistic Development<ul><li>
Personal and professional development through Caterpillar &lsquo;s employee resource groups across the globe</li><li>
Career developments opportunities with global prospects</li></ul>
Health and Wellness<ul><li>
Medical coverage -Medical, life and personal accident coverage</li><li>
Employee mental wellness assistance program</li></ul>
Financial Wellness<ul><li>
Employee investment plan</li><li>
Pay for performance -Annual incentive Bonus plan.</li></ul>
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers 
 
Caterpillar is an Equal Opportunity Employer (EEO) 
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Posting Dates:
December 19, 2025 - January 1, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

R0000336252 IT Analyst Applications (L1/L2 Support Engineer)

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