bmc helix support / technical support analyst-remote Jobs in Muscat

bmc helix support / technical support analyst-remote

it engineer

it support specialist (l1) Jobs in Muscat

it support specialist (l1)

senior end user support engineer Jobs in Muscat

senior end user support engineer

technical sepport engineer Jobs in Muscat

technical sepport engineer

it desktop support

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

IT Desktop Support

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

Oman Housing Bank | بنك الإسكان العُماني

<div>
 
 
 Job Purpose:
 
 
 
 The Digital Development Engineer builds and maintains OHB&rsquo;s digital ecosystem, including the mobile super-app, web platforms, and backend services. He/She develops secure and scalable solutions across the full stack, integrates with Temenos Digital banking systems and IBM API Connect, and enables third-party partnerships. The Digital Development Engineer applies AI-assisted workflows and modern development practices to accelerate delivery, optimize performance, and ensure compliance with security and regulatory requirements. He/She plays a key role in advancing OHB&rsquo;s digital transformation by delivering customer-centric, high-performance digital services.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Develops and maintains high-performance mobile applications for iOS and Android using React Native or Flutter.
 </li>
 <li>
 Builds responsive and secure web applications for desktop banking using React.
 </li>
 <li>
 Designs and implements backend microservices using NestJS (TypeScript) on Oracle Cloud Infrastructure (OCI).
 </li>
 <li>
 Integrates core banking capabilities by consuming APIs from Temenos Digital (Infinity).
 </li>
 <li>
 Configures and consumes APIs through IBM API Connect gateway, ensuring secure and scalable integrations.
 </li>
 <li>
 Implements micro-frontend architecture to enable modular 3rd party partner integrations.
 </li>
 <li>
 Builds and maintains RESTful and GraphQL APIs for consumption by frontend and external clients.
 </li>
 <li>
 Applies secure authentication and authorization mechanisms, including OAuth 2.0 and JWT.
 </li>
 <li>
 Writes and maintains unit, integration, and end-to-end tests to ensure code quality and reliability.
 </li>
 <li>
 Leverages AI development tools (e.g., Claude Code, GitHub Copilot) to enhance development productivity.
 </li>
 <li>
 Participates in peer code reviews with a focus on performance, security, and maintainability.
 </li>
 <li>
 Contributes actively in Agile/Scrum ceremonies, including sprint planning, reviews, and retrospectives.
 </li>
 <li>
 Optimizes application performance, backend logic, and database query efficiency.
 </li>
 <li>
 Documents APIs, architectural components, and technical specifications in alignment with governance standards.
 </li>
 <li>
 Supports production deployments and resolves issues through root cause analysis and debugging best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or related field
 </li>
 <li>
 Minimum of 5 years of experience in professional software development.
 </li>
 <li>
 Proven track record of executing similar accountabilities in Banking, fintech or a regulated industry.
 </li>
 <li>
 Strong portfolio of mobile and/or web applications (GitHub/portfolio ).
 </li>
 <li>
 Experience with React Native OR Flutter.
 </li>
 <li>
 Experience with using Agile/Scrum methodologies.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Proficient in Temenos platforms (T24, Infinity, Transact).
 </li>
 <li>
 Skilled in IBM API Connect and enterprise API gateways.
 </li>
 <li>
 Expert in Oracle Cloud Infrastructure (OCI) administration.
 </li>
 <li>
 Good skills in micro-frontend architecture using Module Federation.
 </li>
 <li>
 Advanced implementation skills in event-driven architecture with Kafka or RabbitMQ
 </li>
 <li>
 Skilled in Kubernetes deployment and orchestration
 </li>
 <li>
 Experienced in mobile app deployment for iOS and Android stores
 </li>
 <li>
 Well-versed in PCI-DSS standards and secure coding best practices
 </li>
 <li>
 Proficient in CI/CD pipeline development and optimization
 </li>
 <li>
 Excellent problem-solving and debugging skills
 </li>
 <li>
 Strong interpersonal communication skills in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 Applicants who are meeting the job requirements will be contacted.
 
 
 
 
 
 
 
 ** Applications will be accepted until 2-Nov-2025 at 2:00 P.M
 
 
 
 
 Submissions received after this date and time will not be considered **
 
 
</div>

Digital Development Engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 This is a general track for first-level engineering management positions at Canonical.
 
 
 We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
 
 
 We believe that Engineering Managers should be outstanding developers themselves. They should be completely at home reviewing a patch or a software design spec. They are trusted engineers who understand the importance of a whole-team effort in creating great products and who enjoy seeing colleagues develop. They should contribute code themselves to set the standard for coding, but know that the code they write is far less significant than their ability to shape the whole team's direction, focus, and delivery. We grow management skills and train engineers who are interested in soft skills to be managers.
 
 
 A typical first-level software engineering team is based in a single time zone, such as EMEA or Americas, or APAC, with an Engineering Manager and a Senior Engineer dedicated to a single product, who work as a team to shape the roadmap, technical strategy, code, documentation, and community engagement. They are both capable of coding, and are both leaders comfortable assigning work and maintaining expectations of delivery. They will both be expected to take management training at Canonical so they speak the same language when it comes to team behaviours, habits, routines, norms, and standards, but they focus on different sides of the problem.
 
 
 An Engineering Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role.
 
 
 We have open manager roles across a wide range of engineering domains, including:
 
 
 <ul>
 <li>
 Python and Golang
 </li>
 <li>
 C / C++ / Rust
 </li>
 <li>
 Data infrastructure
 </li>
 <li>
 HTML / CSS / JavaScript / Typescript / React
 </li>
 <li>
 Flutter
 </li>
 <li>
 Distro packaging and systems
 </li>
 <li>
 SAAS and web microservices
 </li>
 <li>
 Kernel
 </li>
 <li>
 Servers
 </li>
 <li>
 Graphics, Browser and Desktop
 </li>
 <li>
 Silicon enablement and embedded devices
 </li>
 <li>
 Product Security
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 
 we have engineering management positions open in every time zone
 
 
 
 What you'll do
 
 
 <ul>
 <li>
 Lead and develop a team of engineers, ranging from graduate to senior
 </li>
 <li>
 Work remotely in a single major time zone, sometimes two
 </li>
 <li>
 Coach, mentor, and offer career development feedback
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement disciplined engineering processes
 </li>
 <li>
 Represent your team and product to stakeholders, partners, and customers
 </li>
 <li>
 Develop and evangelise great engineering and organisational practices
 </li>
 <li>
 Plan and manage progress on agreed goals and projects
 </li>
 <li>
 Be an active part of the leadership team, collaborating with other leaders
 
 
 </li>
 </ul>
 What we're looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 Drive and a track record of going above and beyond expectations
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 A love of developing and growing people and a track record of it
 </li>
 <li>
 Experience in leading, coaching, and mentoring software developers
 </li>
 <li>
 Organised and able to ensure your team delivers timely, high-quality results
 </li>
 <li>
 Well-organised, self-starting, and able to deliver to schedule
 </li>
 <li>
 Professional manner of interacting with colleagues, partners, and the community
 </li>
 <li>
 You have advanced expertise in your domain
 </li>
 <li>
 You are knowledgeable and passionate about software development
 </li>
 <li>
 You have solid experience working in an agile development environment
 </li>
 <li>
 You have a demonstrated drive for continual learning
 </li>
 <li>
 Builds trust, relationships, and confidence
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks each
 
 
 </li>
 </ul>
 
 Additional Skills We Value
 
 
 
 <ul>
 <li>
 Experience in a developer advocacy or community role
 </li>
 <li>
 Ops and system administration experience
 </li>
 <li>
 Performance engineering and security experience
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Engineering Manager

Purpose, Essential Duties and Responsibilities:<ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul>Job Type: Full-time

IT Support Specialist (L1)

Al Zayn

Job Summary We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will possess a strong background in network engineering and IT infrastructure, with expertise in various protocols and systems. This role involves designing, implementing, and maintaining robust network solutions while ensuring high availability and security of our IT systems. The IT Engineer will work collaboratively within an Agile environment to support our organization's technology needs.Duties<ul><li>Design, implement, and manage WAN and LAN infrastructures to ensure optimal performance and reliability.</li><li>Configure and maintain Cisco ASA firewalls, Cisco ISE for identity services, and VPN solutions for secure remote access.</li><li>Oversee data center operations, including SAN management, load balancing, and high availability configurations.</li><li>Conduct vulnerability assessments and implement network security measures using IDS/IPS technologies.</li><li>Manage cloud security protocols within AWS and Azure environments to safeguard data integrity.</li><li>Utilize scripting languages such as Python or Bash for automation of system administration tasks.</li><li>Collaborate with cross-functional teams to support network installation, monitoring, and troubleshooting efforts.</li><li>Maintain documentation of network architecture, configurations, and operational procedures following ITIL best practices.</li><li>Provide technical support for computer networking issues related to routing protocols (OSPF, EIGRP), DNS, DHCP, and Active Directory services.</li></ul>Qualifications<ul><li>Bachelor's degree in Computer Science or a related field preferred; equivalent experience will be considered.</li><li>Proven experience in network engineering with a strong understanding of computer networking concepts and protocols (TCP/IP, BGP, MPLS).</li><li>Familiarity with various operating systems including Windows, Linux (Debian, CentOS, Ubuntu), macOS, Solaris, and BSD.</li><li>Experience with virtualization technologies such as VMware and Citrix is advantageous.</li><li>Knowledge of network management tools (SolarWinds, PRTG) for monitoring performance metrics.</li><li>Proficiency in scripting languages (PowerShell, Shell Scripting) for automation tasks is desirable.</li><li>Understanding of cloud technologies (AWS, Azure) and their security implications is a plus.</li><li>Strong analytical skills with the ability to troubleshoot complex networking issues effectively.</li><li>Excellent communication skills to collaborate with team members and stakeholders across the organization. Join us in shaping the future of our IT infrastructure while enhancing your career in a supportive environment that values innovation and professional growth.</li></ul>Job Type: Full-timePay: From RO110.000 per month

IT Engineer

Explore 300+ It desktop support in Muscat this November. Find roles across top companies and apply now to boost your career.

300 it desktop support jobs IN Muscat

IT Desktop Support

Senior End User Support Engineer

Digital Development Engineer

Engineering Manager

Engineering Manager

IT Support Specialist (L1)

IT Engineer