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senior end user support engineer

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

Worley

<div></div><div><div>Smart Plant Engineer - MUS014G</div><div>
Company: Worley</div><div>
Primary Location: OMN-MC-Muscat</div><div>
Job: Plant Operations</div><div>
Schedule: Full-time</div><div>
Employment Type: Employee</div><div>
Management Level: Individual Contributor</div><div>
Job Posting: Oct 8, 2025</div><div>
Unposting Date: Nov 8, 2025</div><div>
Reporting Manager Title: Senior Project Manager</div><div>
:</div><div></div><div> 
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
1. Perform design drafting services for all types of drawings and documents 
available in Company utilizing both manual and automated drafting request 
system. 
2. Prepare, Develop and Create all discipline drawings, documents and 
database for Company Asset Information using latest design drafting 
applications such as Smart Plant Enterprise, AutoCAD, MicroStation, GIS 
application, MS Office etc. 
3. Regularly update the existing site plan drawings with correct scaling and 
detail matching and carry out minor modifications as and when required. 
4. Prepare, update and maintain drawings into Smart Plant P&amp;ID, Smart Plant 
Instrumentation, Smart Plant Electrical, Smart 3D, AutoCAD and MicroStation 
applications. 
5. Preparation of drawings proposals as per red line mark-up received from 
Business users. Prepare drawings for Project Technical Bid documents. 
6. Check, correlate and record measurements; make freehand drawings or field 
sketches to ensure dimensional and factual accuracy of prepared drawings 
in line with international and company standard codes and practices. 
7. Design and draft detailed working drawings based on approved preliminary 
sketches of company and manufacturer&rsquo;s drawings including but not limited 
to, foundations, elevations, profiles, section details, site plans, sewage and 
plumbing features, equipment and piping layout. 
8. Update, maintain, publish and Integrate Smart Plant and Non Smart Plant 
documents and drawings into Smart Plant Foundation. 
9. Perform site visit and verification to check and confirm the drawings and 
document in As-built status. 
10. Assign tag numbers to new Assets for all types of Projects with Operation and 
Maintenance end-user approval. 
11. Prepare and circulate drawing packages for comments and approval. 
12. Incorporate the comments and prepare final drawings using automated or 
manual workflow process (ECM/SAP). 
13. Update and compile master drawings/document after receiving Project 
Drawings drawings/documents. 
14. Check &amp; review projects drawings, documents and database as per 
Company Asset Information standards, procedure and specifications. 
15. Update the existing drawings through site coordination and verifications. 
Qualification Requirements 
1. Education level / Degree Bachelor&rsquo;s Degree in engineering or 
Technology 
2. Designing experience in oil &amp; gas or 
related process industry
7 years 
3. Supervisory experience Preferable 
4. Familiarity with multi-discipline drafting 
and modelling functions; Electrical, 
Instrumentation, Piping, Mechanical, Civil, 
Structural.
As per &quot;SP Tools vs Disciplines&quot; matrix.
5. Specialty in one major discipline; 
Electrical, Instrumentation, Piping, 
Mechanical, Civil, Structural.
As per &quot;SP Tools vs Disciplines&quot; matrix.
6. Experience in all design modules/ tools of 
any one or more of the Smart plant 
applications; SPPID, SPI, SPEL, S3D.
As per &quot;SP Tools vs Disciplines&quot; matrix.
7. Specialty in one tool of Smart Plant 
applications.
As per &quot;SP Tools vs Disciplines&quot; matrix
8. Computer Aided Design (CAD) tools skills 
such as AutoCAD, MicroStation, Smart 
Sketch.
Excellent
16. Plotting and Scanning of Drawing and Documents. 
17. Assist Engineers in preparation of reports, schedules, engineering drawings, 
construction drawings etc. 
18. Coordinate with other section engineers &amp; technicians for drawings and 
documents updates and modifications. 
19. Ensure Project / Engineering documents and drawings are in accordance with 
company standards, and all drawings/documents related to projects / 
modifications shall be properly stored and filed. 
20. Maintain all records and reference manuals in drawing office for ready 
reference. 
21. Prepare indexes for the files including but not limited to ; drawings, technical 
documents, construction purchase orders, vendor prints, Engineering 
standards and other technical manuals, as well as drawing copies as 
required. 
22. Support in Smart plant Database Audits and Database transmittal review. 
23. Support to resolve the Technical Query and Issue logs arising for all types of 
Projects and coordinate with End-User or respective Engineers. 
24. Regular coordination with maintenance, operations, technical services and 
HSE at sites for drawings and document related work. 
25. Prepare and provide inputs to progress reports for company management. 
26. Provide critical documents and drawings during crisis management. 
27. Comply with Asset Information standards, procedures, specifications, 
guidelines etc. during performing the design and drafting services. 
28. Comply with all relevant functional policies, processes, systems, standards, 
procedures, to accomplish operational objectives.</div><div><div>
Degree in Engineering</div>
Moving forward together
We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</div></div>

Smart Plant Engineer

Purpose, Essential Duties and Responsibilities:<ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul>Job Type: Full-time

IT Support Specialist (L1)

The Tint Xperts

We are looking for a Senior Accountant to lead the comprehensive financial management of our Oman Branch. This pivotal role entails full ownership of the accounting function, from ensuring rigorous compliance with Omani financial law to acting as the primary liaison for all Head Office reporting and audit activities. The ideal candidate will be a proactive and strategic professional capable of managing the branch's finances autonomously.Responsibilities:<ul><li>Manage the full spectrum of financial accounting, including AR, AP, fixed assets, inter-company reconciliations and period-end closing.</li><li>Oversee the preparation and timely submission of monthly, quarterly and annual financial statements.</li><li>Monitor and manage branch cash flow, conducting regular bank reconciliations and ensuring optimal liquidity.</li><li>Handle all trade finance operations, including the processing of Letters of Credit (LCs) and bank guarantees.</li><li>Collaborate closely with the Head Office and Branch Manager to align financial strategy with operational goals.</li><li>Lead the annual audit process and ensure the accurate and timely filing of all corporate tax returns in compliance with Omani regulations.</li><li>Utilize Microsoft Dynamics GP as the primary system for all accounting and financial management tasks.</li><li>Provide financial analysis and insightful reports to support senior management decision-making.</li></ul>Qualifications &amp; Experience:- Education Mandatory: Certified Public Accountant (CPA)/ CMA.- Must be currently located in Oman with 7-10 years of relevant accounting experience within the Omani market.- Demonstrated mastery of end-to-end accounting processes and financial reporting.- In-depth knowledge of Omani tax laws and financial compliance standards.- Proven ability to operate independently and manage branch finances with minimal oversight.- Exceptional analytical, problem solving, and communication skills.- Proficiency in Microsoft Dynamics GP is highly preferred.Job Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>As Senior Accountant in Oman: 6 years (Required)</li><li>End-to-End Accounting processes and Financial Reporting: 6 years (Required)</li><li>Omani tax laws and financial compliance standards: 6 years (Required)</li><li>Microsoft Dynamics GP : 6 years (Preferred)</li></ul>License/Certification:<ul><li>CPA (Certified Public Accountant) / CMA (Required)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>

Senior Accountant

Mind Stream

Job Title: Training Lead / Trainer (Taxation) Location: Doha, QatarKey Responsibilities:<ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul>Requirements:<ul><li>Proven background in training and development for software, ERP, and/or tax administration systems.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>What is your current and expected salary? Notice period?</li></ul>

Training Lead / Trainer (Taxation Depart)

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood is recruiting for a Senior Pipeline Engineer to join its Projects team focusing on delivering across FEED and Detail design scopes of work. In this role, you will be responsible to supervise a team of pipeline engineers and designers to translate the limited information from the Concept Selection Report and/or Basis for Design to Basis for Design and/or Front End Design &amp; project specifications as well as Detailed Design. Supervise a team of Pipeline engineers to carry out the Pipeline Engineering FEED and DD activities (Define stage and Execute stage) for an assigned area of a specific project in order to generate the relevant Pipeline Engineering FEED deliverables on time according to DCAF requirements.
 
 
 Position is based in Oman for a long-term assignment.
 
 
 
 Responsibilities
 
 
 
 The Senior Pipeline Engineer will be responsible:
 
 
 <ul>
 <li>
 Prepare Pipeline Engineering Cost, Time and Resource (CTR) Catalogue for projects
 </li>
 <li>
 Supervise a team of Pipeline engineers and Designer assigned to a project area (supervised by Project Pipeline Lead)
 </li>
 <li>
 Contribute to Basis for Design, Basis of Design, and Project Specifications/Philosophies
 </li>
 <li>
 Develop Pig Trap Layout/Plot Plan based on PFS/UFS, Technical safety requirements
 </li>
 <li>
 Carry out Stress Analysis for pipelines
 </li>
 <li>
 Familiar with software viz. Google earth, ARCGIS, GPS
 </li>
 <li>
 Identify / Finalize the pipeline route
 </li>
 <li>
 Develop / Approve specification for Pipeline materials and specialty items
 </li>
 <li>
 Follow Quality Management System (QMS) requirements in line with ISO 9001-2015 and API Q2 2nd edition
 </li>
 <li>
 Initiate, check, and/or approve Pipeline Engineering Deliverables
 </li>
 <li>
 Provide input / Review other discipline deliverable as appropriate.
 </li>
 <li>
 Support procurement and construction activities.
 </li>
 <li>
 Participate in HAZID, Design Review, HAZOP, IPF, 3D Model Reviews and various HSE related workshop.
 
 
 </li>
 </ul>
 
 Designing the future. Transforming the world
 
 
 
 Reflecting the market focus for the office in both brownfield and green field opportunities, multi-skilled personnel are sought, for those with experience in Onshore Oil and Gas.
 
 
 
 What We Can Offer
 
 
 
 <ul>
 <li>
 Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
 </li>
 <li>
 Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our busiess with employee networks committed to giving all employees a voice
 </li>
 <li>
 Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
 </li>
 <li>
 Medical Insurance: Ensures inpatient and outpatient care is available should you require treatment. Cover limits apply, please refer to the terms of benefit and network list for further details.
 </li>
 <li>
 Workmen&rsquo;s Compensation: Provides payment of 3 x Annual Wage (up to a maximum of 5000 OMR) upon death or permanent disability.
 </li>
 <li>
 Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What makes you remarkable?
 
 
 
 At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Degree in Mechanical Engineering.
 </li>
 <li>
 Minimum 6 years in FEED and DD / ENGINEERING and Minimum 10 years in oil &amp; gas Experience.
 </li>
 <li>
 Good communicator and good inter-personal/leadership skills.
 </li>
 <li>
 Experience in managing small teams and third part contractor/licensor.
 </li>
 <li>
 Fluent in English; Written and Spoken.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 
 
 
 Diversity Statement
 
 
 
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>

Senior Pipeline Engineer

Integrated Engineering & Technology LLC

Electrical Protection Engineer (400kV, 220kV, 132kV Substations)Job SummaryThe Electrical Protection Engineer will be responsible for all aspects of power system protection and control for a 400kV substation project. The role involves designing, implementing, and commissioning protective relay schemes to ensure the stability and security of the electrical grid in accordance with industry standards and client specifications.Responsibilities<ul><li>Design and Engineering:</li></ul>o Develop and review protection philosophies, single-line diagrams (SLDs), protection and metering diagrams (PMDs), and block logic diagrams (BLDs).o Perform and oversee power system studies, including fault analysis, short-circuit calculations, and protection coordination studies.o Prepare detailed engineering specifications for protection, control, and SCADA (Supervisory Control and Data Acquisition) systems.o Review equipment specifications and vendor drawings for compliance with project requirements including Control &amp; Relay panels, OLCMs, etc.o Coordinate with other engineering disciplines (e.g., SCS/ SCADA, Cyber Security, Integrated Safety &amp; Security System, Telecom, etc.) to ensure seamless integration.<ul><li>Relay Settings and Configuration:</li></ul>o Calculate and prepare protective relay settings and logic files for all substation equipment (e.g., GIS, transformers, busbars, transmission lines, etc.).o Utilize power system analysis software such as ETAP, PSCAD, or PSS/E for relay settings and studies.o Configure Intelligent Electronic Devices (IEDs), including numerical protection relays and Bay Control Units (BCUs).<ul><li>Testing and Commissioning:</li></ul>o Develop Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) procedures for protection and control systems.o Supervise and witness protection testing activities, including scheme testing, end-to-end testing, and function testing.o Troubleshoot and resolve technical issues during testing and commissioning.<ul><li>Compliance and Documentation:</li></ul>o Ensure all designs and activities comply with relevant international standards (e.g., IEC, IEEE) and local Grid Codes and Transmission Security Standards.o Prepare and maintain comprehensive project documentation, including design reports, test reports, and as-built drawings.<ul><li>Collaboration and Project Management:</li></ul>o Act as the primary technical point of contact for protection issues with clients, and EPC contractors.o Provide technical support and guidance to the project team and junior engineers.o Support project managers in developing scopes of work, schedules, and cost estimates.Qualifications<ul><li>Education: Bachelor's or Master's degree in Electrical Engineering from an accredited university.</li><li>Experience: Minimum 10 Years&rsquo; proven experience in power system protection and control design for high-voltage substations, with specific experience at the 400kV level.</li><li>Certifications: Professional Engineer (PE) license or Chartered Engineer status would be an added advantage.</li><li>Technical Skills:</li></ul>o Proficiency with modern protection relays from manufacturers like Siemens, GE, ABB, and SEL.o Formal training on modern protection relays from manufacturers like Siemens, GE, ABB, and SEL is desirable.o Solid understanding of communication protocols such as IEC 61850.o Familiarity with substation automation systems and SCADA integration.o Knowledge of various protection schemes for different substation components (e.g., busbar, line, transformer differential).<ul><li>Soft Skills:</li></ul>o Strong analytical and problem-solving skills.o Excellent written and verbal communication skills.o Ability to work independently and as part of a multi-disciplinary team.o Strong attention to detail and ability to manage multiple tasks.Desired Characteristicso Demonstrated technical leadership and ability to mentor junior engineers.o Experience in Engineering, Procurement, and Construction (EPC) environments.o Willingness to travel to project sites as required for witnessing the pre-commissioning test work.Job Types: Full-time, PermanentPay: RO1,800.000 - RO2,000.000 per monthExperience:<ul><li>Electrical Protection Design &amp; Review: 10 years (Required)</li></ul>

Electrical Protection Engineer

Explore 294+ Senior end user support engineer in Muscat this October. Find roles across top companies and apply now to boost your career.