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information technology support officer Jobs in Muscat

information technology support officer

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it support specialist (l1) Jobs in Muscat

it support specialist (l1)

it support specialist l1

Noventiq WLL

Purpose, Essential Duties and Responsibilities:<ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul>Job Type: Full-time

IT Support Specialist (L1)

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

Louvre Hotels Group MENA

<div>
 As an IT Specialist, you will be a key member of the IT department, responsible for providing technical support and expertise to ensure the efficient operation of IT systems and infrastructure. Your role involves troubleshooting IT issues, maintaining hardware and software, and assisting colleagues with IT-related inquiries.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical support to colleagues for IT hardware and software issues.
 </li>
 <li>
 Troubleshoot and resolve IT problems, escalating complex issues as needed.
 </li>
 <li>
 Assist in the maintenance and management of IT infrastructure and equipment.
 </li>
 <li>
 Install, configure, and update software applications and operating systems.
 </li>
 <li>
 Perform routine system checks, backups, and system updates.
 </li>
 <li>
 Maintain accurate records of IT equipment, licenses, and inventory.
 </li>
 <li>
 Collaborate with IT team members to implement security measures and protocols.
 </li>
 <li>
 Assist colleagues with IT-related inquiries and provide training as needed.
 </li>
 <li>
 Monitor IT systems for performance, security, and data integrity.
 </li>
 <li>
 Assist in IT projects, including system upgrades and technology deployments.
 </li>
 <li>
 Keep abreast of emerging technology trends and provide recommendations.
 </li>
 <li>
 Document IT processes, procedures, and technical guides.
 </li>
 <li>
 Assist in the evaluation and procurement of IT hardware and software.
 </li>
 <li>
 Support IT-related documentation and reporting requirements.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

IT Specialist

United Business

The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall perform investigative and consultation services on Company&rsquo;sexisting chemical injection skids but shall not be limited to chemical skid tanks,pumps, piping, injection system, level transmitter, gauges and valves etc. on call offbasis.&#9679; The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall ensure each working day at site shall have a daily, weekly and/orpreliminary report and also supported with approved signed timesheet from PDO&rsquo;spersonnel and/or Company Representative at site. Only number of days at Site(coastal or interior) with approved timesheet by Company Representative arepayable. Contractor shall be responsible to mobilize/demobilize the Specialist fromhis home base to/from Company Site with all associated costs included in themobilization/demobilization fee as per Section C5.&#9679; Assisting team in the day-to-day business.&#9679; Assist in Chemical Blending Facility, preparation of additive solutions, chemicalmixing process, filling of finished products into drums/IBCs/ISO Bulk.&#9679; Take samples of raw material and finished product chemicals, for physical andchemical measurements subject to quality control procedure.&#9679; Field Visits with Chemical Engineer to Monitor, troubleshoot and optimisation ofall chemical application programs, providing daily updates on performance.&#9679; Provide on-site support with dosing, measuring, testing and chemical applicationassurance.&#9679; Organise regular production chemistry reviews and current productselection ensuring it meets the Company&rsquo;s needs&#9679; Manage and oversee all aspects of production chemistry supply ensuringoptimization and minimum stock levels are maintained.Skills&#9679; Fluent in Arabic and English (written and spoken)&#9679; Pro-Active approach and attitude.&#9679; Strong Work Ethics.&#9679; Professional, Hard Working and Objective oriented.Job Type: Full-timePay: RO650.000 - RO1,000.000 per month

TECHNICAL SUPPORT SERVICE ENGINEER

Mind Stream

We are looking for an experienced ITSM Specialist (Arabic Speaker) for Qatar to manage and enhance IT Service Management operations. Must have 6+ years&rsquo; experience in ITSM implementation, ITIL practices, and documentation of procedures. Experience with ServiceNow/BMC Remedy and work in government or enterprise environments preferred. Arabic and English proficiency required.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in IT Service Management (ITSM)?</li><li>Have you implemented or supported ITSM tools such as ServiceNow, BMC Remedy, or equivalent?</li><li>Are you bilingual in Arabic?</li><li>What is your current and expected salary? Notice period?</li></ul>

ITSM Specialist (Arabic Speaker) -- Government Sector

Life Medical Equipment LLC

Job Title:1. Product Specialist &ndash; Cardiology 2. Product Specialist - Ortho Department Location: OmanWe are seeking a skilled and motivated Product Specialist to support our Cardiology and Orthopedic product portfolios in Oman. The successful candidate will serve as the primary link between healthcare providers, and internal departments, ensuring effective product promotion, clinical support, and customer satisfaction across hospitals and medical centers in Oman.Key Responsibilities:<ul><li>Provide in-depth product knowledge and clinical support during surgical procedures.</li><li>Assist physicians and operating room staff in the correct usage of products.</li><li>Train hospital staff on product features, handling, and maintenance.</li><li>Support sales team in identifying and developing business opportunities in cardiology and orthopaedic departments across private and government healthcare institutions.</li><li>Conduct product presentations, trials, and workshops for physicians and procurement teams.</li><li>Assist in tender submissions, product evaluations, and regulatory documentation.</li><li>Develop strong relationships with key opinion leaders (KOLs), surgeons, cardiologists, and biomedical engineers.</li><li>Act as the first point of contact for customer feedback and technical issues.</li><li>Ensure timely follow-up with clients and deliver high-quality after-sales service.</li><li>Deliver product training for internal sales teams and external stakeholders.</li><li>Coordinate with global or regional teams for product updates, marketing materials, and training resources.</li><li>Submit regular reports to management on sales performance, competitor activity, and market trends.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering, or a related field.</li><li>1-2 years of experience in a product specialist, clinical support, or sales role within the medical device or healthcare industry in Oman.</li><li>Strong understanding of cardiology and orthopedic procedures.</li></ul>Job Type: Full-timePay: RO750.000 - RO900.000 per month

Product Specialist

MTS Globe

<div>Company: DESERT GATE TOURISM - OMAN

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a Project Executive &ndash; Charter Groups to support the management and coordination of all operational aspects of charter group services, including airport transfers, excursions, and roundtrip programs. The role focuses on ensuring smooth execution of daily operational tasks, accurate system records, and timely communication between internal departments, suppliers, and field teams.

The ideal candidate is highly organized, detail-oriented, and possesses strong communication skills, with the ability to multitask and work effectively in a fast-paced environment.

Charter Airport Transfers
<ul><li>
Check and summarize seat production from supplier portals.</li>
<li>Update REPs and Operations teams on seat sales and allocations.</li>
<li>Prepare weekly passenger transfer lists and coordinate with the Snr Project Manager on vehicle allocation.</li>
<li>Send internal correspondence to the Operations team regarding charter transfers.</li>
<li>Create records in the system to ensure accurate data entry and traceability.</li>
<li>Generate invoices for charter-related services.</li>
</ul>
Excursion Management
<ul><li>
Track online and on-site excursion sales, maintaining daily and weekly updates.</li>
<li>Coordinate with the system administrator to correct data discrepancies or system errors.</li>
</ul>
Round Trip Coordination
<ul><li>
Track sales and ensure release of unsold rooms 19 days prior to group arrival.</li>
<li>Prepare and send rooming lists and LPOs to hotels according to confirmed itineraries.</li>
<li>Create system records for each group and communicate program details to Operations.</li>
</ul>
Administrative &amp; Support Functions
<ul><li>
Maintain updated operational records and ensure proper filing for audit and reference purposes.</li>
<li>Liaise with the finance department to support invoicing and reconciliation processes.</li>
<li>Support REPs with basic operational coordination when needed.</li>
<li>Contribute to daily communication flow between field staff, suppliers, and internal teams.</li></ul></div>
 
<ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management, Business Administration, Event Management, or a related field preferred</li>
<li>Industry Experience &ndash; Minimum of 2-3 years of experience ravel, or event operations, preferably within a Destination Management Company (DMC).</li>
<li>Technical Acumen &ndash; good knowledge of reservation and operations systems and supplier portals.</li>
<li>Analytical Ability &ndash; Capable of tracking and reconciling data accurately across multiple systems.</li>
<li>Specialist Knowledge &ndash; a good understanding of group travel, charter logistics; destination product knowledge would be an advantage</li>
<li>Language Skills &ndash; Fluent in English (spoken and written) is essential, Polish language skills would be an advantage</li>
<li>IT Proficiency &ndash; Comfortable using reservation systems, Microsoft Office, and itinerary planning tools.</li></ul>

Project Executive – Charter Groups - DMC/Tourism

Explore 289+ It support specialist l1 in Muscat this October. Find roles across top companies and apply now to boost your career.