user support officer

bmc helix support / technical support analyst-remote Jobs in Muscat Oman

bmc helix support / technical support analyst-remote

customer service senior engineer Jobs in Muscat Oman

customer service senior engineer

customer service specialist Jobs in Muscat Oman

customer service specialist

it infrastructure & vmware system administrator Jobs in Muscat Oman

it infrastructure & vmware system administrator

it desktop support

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

IT Desktop Support

Petroleum Development Oman

<div>
 
 Job Description
 
 
 
 About the Company
 
 
 Petroleum Development Oman is the leading exploration and production company in the Sultanate of Oman. The Company delivers the majority of the country's crude oil production and natural gas supply.
 
 
 Purpose of the Job
 
 
 Provide global best practices system engineering in Process Control Domain, installation, configuration, operation, support and maintenance of IM&amp;T infrastructure.
 
 
 Education &amp; Experience
 
 
 
 Experience/Qualifications Needed
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or equivalent.
 </li>
 <li>
 A minimum of 4 years&rsquo; experience in Windows servers environment and Microsoft Active Directory
 </li>
 <li>
 A minimum of 4 years&rsquo; experience in Windows Systems Engineering, installation, deployment, configuration, operations &amp; maintenance.
 </li>
 <li>
 A minimum of 4 years&rsquo; experience in IT systems engineering.
 </li>
 <li>
 Understanding of production engineering in an Oil &amp; Gas company. Preferably working experience in operation or maintenance of OT environments.
 </li>
 <li>
 Experience in IT security and related management tools.
 </li>
 <li>
 A minimum of 2 years&rsquo; experience in infrastructure planning and management, change management, networking, Data Storage
 </li>
 <li>
 Minimum 3 years&rsquo; experience in management/ Support of Citrix, Antivirus, Virtualisation and Patch management environments
 </li>
 <li>
 Knowledgeable in Project management and Training skills, with coaching / mentoring capabilities.
 </li>
 <li>
 Team player, strong interpersonal and communication skills, high level of customer orientation.
 </li>
 <li>
 Customer focus and mind-set to deliver quality and pro-active service.
 </li>
 <li>
 Broad IT knowledge of evolving technologies &amp; architectures.
 </li>
 <li>
 A good understanding of telecom and computing fundamentals and related maintenance practices.
 
 
 </li>
 </ul>
 Main Responsibilities
 
 
 Plan Operational &amp; Systems Engineering Activities
 
 
 <ul>
 <li>
 Execute the annual work plans for Systems Engineering specific activities
 </li>
 <li>
 Apply best practises in executing projects activities and manage the work in terms of planning &amp; prioritising
 </li>
 <li>
 Provide input to the identification/piloting of new computing infrastructure processes and procedures against clear improvement objectives, within agreed time scales, resources and budget &amp; analyse and evaluate pilot feedback.
 </li>
 <li>
 Contribute and manage the planning of computing infrastructure fallback processes, services and procedures as well as plans for regular testing of same.
 </li>
 <li>
 Provide input to the plan for the integrated computing asset integrity programme comprising preventive maintenance of all key computing assets.
 </li>
 <li>
 Contribute to the process to ensure that computing infrastructure roadmaps are in place and are in line with business demands and growth
 </li>
 <li>
 Contribute to the process to ensure that computing infrastructure capacity planning is in place for the designated services in order to meet the long term business plans by conducting utilization monitoring and producing trends analysis reports.
 </li>
 <li>
 Plans computing infrastructure fall-back systems and services and carries out periodic testing and review of business continuity plans
 </li>
 <li>
 Execute computing infrastructure implementation projects
 
 
 </li>
 </ul>
 Operate, Monitor &amp; Review Infrastructure
 
 
 <ul>
 <li>
 Build and configure Windows infrastructure according to PDO and group standards and comply with PDO&rsquo;s change management process when changing production environment.
 </li>
 <li>
 Contribute and manage the process for the execution of systems engineering annual work plans with particular emphasis on preventive maintenance as well as the testing of disaster recovery plans.
 </li>
 <li>
 Monitor, review and report on Infrastructure Integrity and Capacity vis-&agrave;-vis known business requirements.
 </li>
 <li>
 Monitor and report on systems engineering team performance vis-&agrave;-vis Service Level Agreements (OLA,SLA), HSE plans, KPI&rsquo;s and KBA&rsquo;s.
 </li>
 <li>
 Contribute and manage the process for the proactive periodic Infrastructure vulnerability assessment.
 </li>
 <li>
 Contribute and manage the process for driving the realisation of asset and process improvements initiatives.
 </li>
 <li>
 Contribute to the process for the management and reporting on the systems engineering associated budget performance.
 </li>
 <li>
 Execute infrastructure systems engineering best practices to keep alignment with technology development, global initiatives and importantly with business needs and growth.
 </li>
 <li>
 Creates, maintains and updates technical documentation and procedures for efficient system administration
 </li>
 <li>
 Patch managements, Software evaluation and deployment, Hardware evaluation and selection, Windows desktop and server imaging, System monitoring and tuning, System troubleshooting , Understand and implement system security.
 
 
 </li>
 </ul>
 HSE Management
 
 
 <ul>
 <li>
 Contribute to the process to ensure compliance with responsibilities and accountabilities summarised in the HSE Policy, Commitment and Accountabilities booklet (the latest version)
 </li>
 <li>
 Ensures delivery against organization information risk compliance, Health , Safety and Environment guidelines and as per defined IT Service Management policy, processes and procedure
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 Other Job Details
</div>

Dgt.System Engineer - Process Control Domain (Four Years Contract)

Oman Arab Bank

<div>
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Maintains an in-depth knowledge of specific technical specialism including computer hardware, operating systems and related products, provides expert advice regarding their application, and utilities this knowledge in performing job duties.
 </li>
 <li>
 Operate and support servers, SANs, printer and associated IT peripherals; support for email, domain management and related systems; administration and management of operating system and other system software; administration of support and maintenance of PCs, laptops, PC software and related equipment as level two.
 </li>
 <li>
 Furthers the IT Infrastructure goals of Department, such as reducing cost and improving performance, by the approved and specified use of emerging technologies and products.
 </li>
 <li>
 Provides inputs to the service continuity planning process and implements the approved plans that the defined levels of continuity for the IT Infrastructure are achieved.
 </li>
 <li>
 Provides project management services for the IT Division / Business Unit Infrastructure projects, including identifying and mitigating project risk, ensuring quality in project delivery, and utilizing assigned resources efficiently.
 </li>
 <li>
 Manages the installation, testing, commissioning/decommissioning of computer hardware and systems software in accordance with agreed standards, quality and safety plans.
 </li>
 <li>
 Operates and maintains the IT Division / Infrastructure, monitors its performance, adheres to defined maintenance and support procedures, and ensures that established services levels are achieved.
 </li>
 <li>
 Monitors IT component capacity and follows agreed policies and procedures to proactively resolve and projected shortfalls.
 </li>
 <li>
 Monitors the Infrastructure unit for achievement of agreed performance targets and service levels; documents and implements the arrangements for disaster recovery; and assist in conducts regular testing of the recovery procedures.
 </li>
 <li>
 Monitors service delivery of the IT Infrastructure components against established service level agreements, diagnoses service delivery problems, and initiates action to maintain and continuously improve the level of service.
 </li>
 <li>
 Provides specialist expertise in the review, evaluation, installation, testing, upgrade and maintenance of system software such as operating systems and related utility software, and in the resolution of any associated service delivery problems.
 </li>
 <li>
 Monitors the application of and compliance with, security operations procedures for areas of responsibility and review the IT Infrastructure for breaches in security and takes appropriate remedial actions.
 </li>
 <li>
 Operates the IT Infrastructure of the Division, ensures that the infrastructure is managed in accordance with agreed standards and procedures, and contributes to the resolution of operational problems.
 </li>
 <li>
 Manages the storage and backup systems of the Division to provide agreed levels of services, security, storage optimization, and recovery and growth capacity, in compliance with the CBO service&rsquo;s data retention and data protection requirements.
 </li>
 <li>
 Initiates and monitors actions to investigate and resolve problems the IT Infrastructure and implements agreed solutions and measures.
 </li>
 <li>
 Supervises the assigned project team members.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 <li>
 Ensue all related activities are in accordance with bank&rsquo;s policies, procedures, and standards.
 </li>
 <li>
 Participate in other related initiatives and projects as assigned or other duties as assigned by management.
 </li>
 </ul>
 
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 BA in Computer Science.
 </li>
 <li>
 Academic Certificates such as:
 </li>
 </ul>
 
 -- VMware Certified Professional.
 
 
 -- VMware Certified Advanced Professional.
 
 
 -- Red Hat Certified System Administrator.
 
 
 -- Red Hat Certified Engineer.
 
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 <ul>
 <li>
 IT Infrastructure technical skills.
 </li>
 <li>
 Knowledge of the tools (Admin consoles, Ms &ndash; utilities, PowerShell, Docker, Nutshell, Scripting, and Terminal) and techniques required for the management.
 </li>
 <li>
 Project management skills.
 </li>
 <li>
 Supervisory skills.
 </li>
 <li>
 Creative thinking.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Good commend in Arabic and English.
 </li>
 <li>
 Team work skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 Minimum of five years&rsquo; experience performing at a responsible professional/ technical level, including at last two years&rsquo; experience in the operations and maintenance of ICT systems.
 </li>
 </ul>
 
 
 
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Strong understanding of Banking systems, business flow Financial Services.
 </li>
 </ul>
</div>

Senior Specialist - Infrastructure

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
 </li>
 <li>
 Assist in the onboarding and training of clients on Helix functionalities and best practices
 </li>
 <li>
 Document technical issues and solutions in detail to create a knowledge base for internal and customer use
 </li>
 <li>
 Collaborate with development and DevOps teams to understand client needs and implement effective solutions
 </li>
 <li>
 Stay current on Helix product updates and enhancements, effectively communicating changes to clients
 </li>
 <li>
 Participate in continuous improvement initiatives to refine support processes and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 2-4 years of experience in technical support, preferably in a software or version control environment
 </li>
 <li>
 Strong knowledge of Helix Core and experience with version control systems
 </li>
 <li>
 Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
 </li>
 <li>
 Experience with scripting or automation tools to support troubleshooting efforts is a plus
 </li>
 <li>
 Strong communication skills and ability to work well in a remote team environment
 </li>
 <li>
 Customer-focused mindset with a commitment to providing exceptional support
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with CI/CD processes and tools
 </li>
 <li>
 Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
 </li>
 <li>
 Previous experience in a remote support role or IT service management
 </li>
 <li>
 Relevant certifications in IT support or Helix administration are advantageous
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Support / Technical Support Analyst-Remote

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

<div>
 M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
 
 
 In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
 </li>
 <li>
 Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
 </li>
 <li>
 Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
 </li>
 <li>
 Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
 </li>
 <li>
 Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field
 </li>
 <li>
 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
 </li>
 <li>
 Strong understanding of workflow design, process mapping, and optimization techniques
 </li>
 <li>
 Proficient in analyzing business requirements and translating them into technical specifications
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
 </li>
 <li>
 Proven problem-solving skills and a proactive approach to identifying and resolving issues
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, team-oriented environment
 </li>
 <li>
 Certifications in ITIL or other ITSM methodologies are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

Explore 268+ It desktop support in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

268 it desktop support jobs IN Muscat Oman

IT Desktop Support

Dgt.System Engineer - Process Control Domain (Four Years Contract)

Senior Specialist - Infrastructure

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote