customer service specialist Jobs in Muscat Oman

customer service specialist

technical support service engineer Jobs in Muscat Oman

technical support service engineer

user support officer

Prysmian

<div>
 As part of the IS team of OCI, providing IS administration support to the staff within the organization.
 <br/>
 <br/>
 <strong>
  Key Deliverables
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.
  </li>
  <li>
   Provide first line support to all user enquiries and requests including factory regular visit and work.
  </li>
  <li>
   You will be responsible for supporting, testing and troubleshooting hardware and software issues.
  </li>
  <li>
   You will be responsible to provide on-call support to all users of OCI, whenever needed.
  </li>
  <li>
   Interact with third party for maintenance work.
  </li>
  <li>
   You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.
  </li>
  <li>
   Assist in setting up and running the IS infrastructure in conference and Board rooms.
  </li>
  <li>
   Installation of PCs, PC hardware components, printers and other PC peripherals.
  </li>
  <li>
   Responds to users inquires and requests for assistance with all PC related problems/queries.
  </li>
  <li>
   Assist in maintaining a library of all original software, utilities and manuals.
  </li>
  <li>
   Assist in setting-up/modification of e-mail accounts for users.
  </li>
  <li>
   Assist in configuring OCI owned smart phones and tablets.
  </li>
  <li>
   Ensure installation of new and upgraded version of application software on new and existing PC hardware.
  </li>
  <li>
   Install anti-virus software and ensure updates are applied.
  </li>
  <li>
   Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.
  </li>
  <li>
   Assist to keep stock of hardware spares.
  </li>
  <li>
   Assist in maintaining a register for all in-and-out IS assets.
  </li>
  <li>
   You will be responsible for handling and managing the basic configuration of switches.
  </li>
  <li>
   You will be responsible for update and maintaining regular security patches on all user PCs.
  </li>
  <li>
   Arrange and conduct user awareness training sessions for various IS applications.
  </li>
  <li>
   Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Job Profile:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma in Computer Science/ Information Technology.
  </li>
  <li>
   IT certification preferred (ITIL/ CCNA).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills/Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent bilingual communication skills (Arabic and English)
  </li>
  <li>
   Ability to communicate technical information to business and non-business users.
  </li>
  <li>
   Ability to perform root cause analysis.
  </li>
  <li>
   Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  </li>
  <li>
   Ability to identify and resolve computer system malfunctions and operational problems.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Relationship management skills.
  </li>
  <li>
   Ability to take timely actions and decisions.
  </li>
  <li>
   Up-to-date knowledge of the latest IT and software trends
  </li>
  <li>
   Strong customer service ethos.
  </li>
  <li>
   Excellent organizational skills.
  </li>
  <li>
   Ability to quickly establish good working relationships with staff and customers.
  </li>
  <li>
   Willingness to work odd hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in related industries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Understanding
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good understanding of the overall IT operations is essential.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
  <br/>
  <br/>
 </em>
 <em>
  All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
  <br/>
  <br/>
 </em>
 <em>
  Visit our DE&amp;I Page to
 </em>
 <em>
  learn more about Prysmian's commitments.
  <br/>
  <br/>
 </em>
 Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
</div>


User Support Officer

Prysmian Group

<div><div>As part of the IS team of OCI, providing IS administration support to the staff within the organization.</div><div>
Key Deliverables:</div><ul><li>
You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.</li><li>
Provide first line support to all user enquiries and requests including factory regular visit and work.</li><li>
You will be responsible for supporting, testing and troubleshooting hardware and software issues.</li><li>
You will be responsible to provide on-call support to all users of OCI, whenever needed.</li><li>
Interact with third party for maintenance work.</li><li>
You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.</li><li>
Assist in setting up and running the IS infrastructure in conference and Board rooms.</li><li>
Installation of PCs, PC hardware components, printers and other PC peripherals.</li><li>
Responds to users inquires and requests for assistance with all PC related problems/queries.</li><li>
Assist in maintaining a library of all original software, utilities and manuals.</li><li>
Assist in setting-up/modification of e-mail accounts for users.</li><li>
Assist in configuring OCI owned smart phones and tablets.</li><li>
Ensure installation of new and upgraded version of application software on new and existing PC hardware.</li><li>
Install anti-virus software and ensure updates are applied.</li><li>
Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.</li><li>
Assist to keep stock of hardware spares.</li><li>
Assist in maintaining a register for all in-and-out IS assets.</li><li>
You will be responsible for handling and managing the basic configuration of switches.</li><li>
You will be responsible for update and maintaining regular security patches on all user PCs.</li><li>
Arrange and conduct user awareness training sessions for various IS applications.</li><li>
Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.</li></ul><div></div><div>
Job Profile:</div><div>
Qualifications:</div><ul><li>
Diploma in Computer Science/ Information Technology.</li><li>
IT certification preferred (ITIL/ CCNA).</li></ul><div></div><div><br>
Skills/Knowledge:</div><ul><li>
Excellent bilingual communication skills (Arabic and English)</li><li>
Ability to communicate technical information to business and non-business users.</li><li>
Ability to perform root cause analysis.</li><li>
Knowledge of computer and/or network security systems, applications, procedures, and techniques.</li><li>
Ability to identify and resolve computer system malfunctions and operational problems.</li><li>
Excellent communication skills.</li><li>
Relationship management skills.</li><li>
Ability to take timely actions and decisions.</li><li>
Up-to-date knowledge of the latest IT and software trends</li><li>
Strong customer service ethos.</li><li>
Excellent organizational skills.</li><li>
Ability to quickly establish good working relationships with staff and customers.</li><li>
Willingness to work odd hours.</li></ul><div></div><div><br>
Experience:</div><ul><li>
3+ years of experience in related industries.</li></ul><div></div><div><br>
Business Understanding:</div><ul><li>
Good understanding of the overall IT operations is essential.</li></ul><div></div><div><i>
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.</i></div><div><i><br>
All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.</i></div><div></div><div><i>
Visit our </i><div><i>DE&amp;I Page</i></div><i> to</i><i> learn more about Prysmian's commitments.</i></div><div></div><div>
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</div></div><div></div>

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.</p><b><br>
Qualifications</b><ul><li><br>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul><b><br>
Additional Information</b><p><br>
Reporting into Reservations Manager</p></div>

Reservation Agent

Calo Inc.

<div>
 <strong>
  About Calo
  <br/>
  <br/>
 </strong>
 Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
 <br/>
 <br/>
 Role overview
 <br/>
 <br/>
 To function as the inventory and receiving officer for Calo Kitchen, to monitor and report on the company&rsquo;s inventory. Your job is important since the efficient handling of the company&rsquo;s products and supplies is critical for the attainment of business goals.
 <br/>
 <br/>
 The successful inventory and receiving personnel is a reliable professional with excellent record-keeping abilities. They possess great attention to detail and a business mindset. The goal is to ensure that all business operations have adequate material to achieve their objectives.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Devise ways to optimize inventory control procedures
  </li>
  <li>
   Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
  </li>
  <li>
   Record daily deliveries and shipments to reconcile inventory
  </li>
  <li>
   Record daily Warehouse transfers to Kitchen
  </li>
  <li>
   Maintain FEFO (First Expiry First Out) on inventory movements
  </li>
  <li>
   Use Microsoft Office tools to monitor demand and document characteristics of inventory
  </li>
  <li>
   Alert the buyers on stock, avoiding insufficiencies or excessive surplus
  </li>
  <li>
   Collaborate with warehouse employees and other staff to ensure business goals are met
  </li>
  <li>
   Report to upper management on stock levels, issues, etc
  </li>
  <li>
   Resourcefully solve any issues that arise and seize control of any problematic situation
  </li>
  <li>
   Comply with and enforce sanitation regulations and safety standards
  </li>
  <li>
   Maintain a positive and professional approach with coworkers
   <br/>
   <br/>
  </li>
 </ul>
 Ideal Candidate
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have had previous proven experience as an inventory and receiving officer or similar position
  </li>
  <li>
   Must have a minimum of 2 years of experience in inventory and stock management within the restaurant, hotel, or production facility (food) industries
  </li>
  <li>
   Must be proficient with Microsoft Excel / Google Sheets
  </li>
  <li>
   Must be currently present in Oman
  </li>
  <li>
   Must be a proficient communicator in English
  </li>
  <li>
   Ensuring health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures is a major plus
  </li>
  <li>
   Good understanding of food safety
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge and competency
 <br/>
 <br/>
 <ul>
  <li>
   Excellent knowledge of data analysis and forecasting methods
  </li>
  <li>
   Ability to accurately track inventory and create reports
  </li>
  <li>
   An analytical mind with excellent organizational and planning skills
  </li>
  <li>
   Outstanding communication and interpersonal abilities
  </li>
  <li>
   Reliable and trustworthy
   <br/>
   <br/>
  </li>
 </ul>
 Personality
 <br/>
 <br/>
 <ul>
  <li>
   A well-spoken, strong communicator
  </li>
  <li>
   Pleasant personality and able to lead with empathy and patience
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
 <br/>
 <br/>
 q6jIKwdJyI
</div>


Inventory Officer

CALO

<div><p><b>About Calo</b></p><p>
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.</p><p><b>
Role overview</b></p><p>
To function as the inventory and receiving officer for Calo Kitchen, to monitor and report on the company&rsquo;s inventory. Your job is important since the efficient handling of the company&rsquo;s products and supplies is critical for the attainment of business goals.</p><p>
The successful inventory and receiving personnel is a reliable professional with excellent record-keeping abilities. They possess great attention to detail and a business mindset. The goal is to ensure that all business operations have adequate material to achieve their objectives.</p><p><b>
Main Responsibilities</b></p><ul><li>
Devise ways to optimize inventory control procedures</li><li>
Ensure product stock is adequate for all distribution channels and can cover direct demand from customers</li><li>
Record daily deliveries and shipments to reconcile inventory.</li><li>
Record daily Warehouse transfers to Kitchen</li><li>
Maintain FEFO (First Expiry First Out) on inventory movements</li><li>
Use Microsoft Office tools to monitor demand and document characteristics of inventory</li><li>
Alert the buyers on stock, avoiding insufficiencies or excessive surplus</li><li>
Collaborate with warehouse employees and other staff to ensure business goals are met</li><li>
Report to upper management on stock levels, issues, etc.</li><li>
Resourcefully solve any issues that arise and seize control of any problematic situation</li><li>
Comply with and enforce sanitation regulations and safety standards</li><li>
Maintain a positive and professional approach with coworkers</li></ul><p><b>
Ideal Candidate</b></p><p><b>
Qualifications</b></p><ul><li>
Must have had previous proven experience as an inventory and receiving officer or similar position.</li><li>
Must have a minimum of 2 years of experience in inventory and stock management within the restaurant, hotel, or production facility (food) industries.</li><li>
Must be proficient with Microsoft Excel / Google Sheets.</li><li>
Must be currently present in Oman.</li><li>
Must be a proficient communicator in English.</li><li>
Ensuring health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures is a major plus.</li><li>
Good understanding of food safety.</li></ul><p><b>
Knowledge and competency</b></p><ul><li>
Excellent knowledge of data analysis and forecasting methods.</li><li>
Ability to accurately track inventory and create reports.</li><li>
An analytical mind with excellent organizational and planning skills.</li><li>
Outstanding communication and interpersonal abilities.</li><li>
Reliable and trustworthy.</li></ul><p><b>
Personality</b></p><ul><li>
A well-spoken, strong communicator.</li><li>
Pleasant personality and able to lead with empathy and patience.</li></ul><p>
</p><p>q6jIKwdJyI</p></div>

Spec Brite Group

<p><b>Job Purpose:</b></p><p>To provide technical service support for installation, maintenance, calibration, and repair of medical equipment, ensuring optimal performance and customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, test, and commission medical devices and equipment at client sites.</li><li>Conduct routine preventive and corrective maintenance visits.</li><li>Diagnose and resolve technical faults efficiently to minimize downtime.</li><li>Coordinate with suppliers for spare parts and technical updates.</li><li>Maintain accurate service records and prepare service reports.</li><li>Provide on-site user training and technical support to healthcare professionals.</li><li>Support sales and tender teams with technical input when required.</li><li>Ensure compliance with company service standards and health &amp; safety regulations.</li><li>Stay updated with new technologies and product developments.</li></ul><p><b>Job Specification (JS)</b></p><p><b>Education:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Biomedical Engineering</b> or <b>Electrical/Electronics Engineering</b>.</li></ul><p><b>Experience:</b></p><ul><li><b>Entry-level position (Fresh graduates or up to 1 year of experience).</b></li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Basic knowledge of medical devices and hospital equipment.</li><li>Strong troubleshooting and analytical skills.</li><li>Excellent communication and customer-handling skills.</li><li>Good computer literacy (MS Office, service reporting tools).</li><li>Willingness to travel for on-site service calls and training.</li></ul><p><b>Other Requirements:</b></p><ul><li><b>Omani National only.</b></li><li>Possession of a valid Omani driving license is an advantage.</li><li>Willingness to undergo product training locally and internationally.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please mention your nationality</li></ul>

Service Engineer – Medical Devices (Omani National)

Explore 251+ User support officer in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

251 user support officer jobs IN Muscat Oman

User Support Officer

User Support Officer

User Support Officer

Reservation Agent

Inventory Officer

Inventory Officer

Service Engineer – Medical Devices (Omani National)