technical engineer

mechanical technician

general technician

ac technician

it support engineer

it help desk technician

SmartChoice International UAE

<div>
 
 
 About Job
 
 
 
 As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
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 Log, categorize, and prioritize incidents and service requests in the IT service management system.
 </li>
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 Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
 </li>
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 Escalate complex issues to second- or third-level support teams when necessary.
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 Follow standard operating procedures for incident management and service request fulfillment.
 </li>
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 Communicate clearly and regularly with users in both Arabic and English.
 </li>
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 Document troubleshooting steps and resolutions in the knowledge base.
 </li>
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 Ensure compliance with IT service delivery standards and service level agreements (SLAs).
 </li>
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 Participate in shift work, including evenings, weekends, and holidays, as required.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 
 Experience:
 
 1&ndash;3 years in a similar IT support or service desk role.
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 Languages:
 
 Fluency in Arabic (native or near-native) and English (written and spoken).
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 Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
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 Familiarity with the ITIL framework and incident management processes.
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 Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 ITIL Foundation
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 CompTIA A+ / Network+
 </li>
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 Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
 </li>
 </ul>
 
 
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Information Technology Help Desk Analyst

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

TALENTMATE

<div>
 
 Job Description
 
 
 
 The IT Support Specialist 05N25 is a key role within our technology infrastructure, responsible for providing technical assistance and support to ensure the smooth operation of IT systems. You will be the go-to person for all computer software and hardware issues across the organization. Your role is crucial in maintaining the technological resources and resolving issues promptly to ensure an efficient business environment. A successful IT Support Specialist will have excellent troubleshooting capabilities, outstanding communication skills, and a solid understanding of various systems and networking concepts. The ability to adapt quickly and handle a wide range of technical scenarios will be essential in this dynamic and fast-paced position. Join our team to aid in driving the seamless operations of our IT functions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to internal and external clients via multiple channels.
 </li>
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 Diagnose and resolve technical hardware and software issues efficiently and effectively.
 </li>
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 Manage the setup and configuration of desktop computers, peripherals, and accounts.
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 Maintain a detailed log of all issues, solutions, and steps taken using the help desk software.
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 Assist with the installation, upgrade, and documentation of hardware and software systems.
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 Create and maintain network users, email accounts, and security permissions as directed.
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 Work closely with IT team members to implement projects and support processes.
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 Provide training and support documentation to users on new technologies or software.
 </li>
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 Conduct routine system checks to ensure the smooth running of IT operations.
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 Stay updated with technological trends and industry news to bring innovative solutions.
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 Collaborate with vendors and third-party service providers for problem resolution.
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 Ensure compliance with IT policies, procedures, and data protection regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor's degree in Information Technology, Computer Science, or related field preferred.
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 At least 2-3 years of experience in IT support or similar technical role.
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 Strong knowledge of computer hardware, software, and basic networking principles.
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 Proficient in troubleshooting technical issues using diagnostic tools and system checks.
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 Excellent verbal and written communication skills with a customer-focused approach.
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 Ability to work independently and as a part of a team in a fast-paced environment.
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 Certifications such as A+, Microsoft Certified Professional (MCP) are advantageous.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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IT Support Specialist 05N25

NAFFCO FZCO

<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat, ensuring timely and effective support.</li><li>Diagnose and resolve hardware and software issues, utilizing remote support tools to provide solutions in real-time.</li><li>Maintain detailed documentation of support requests and resolutions in the ticketing system to track performance metrics and knowledge transfer.</li><li>Escalate complex issues to senior IT staff while providing comprehensive information to facilitate swift resolutions.</li><li>Conduct regular follow-ups with users to ensure their issues have been resolved satisfactorily, enhancing overall customer satisfaction.</li><li>Assist with onboarding new employees by setting up their workstations, installing necessary software, and providing initial training on systems.</li><li>Support the maintenance of IT inventory, including tracking and managing hardware and software assets to ensure compliance and availability.</li><li>Implement and promote best practices for IT security, including educating users on safe computing habits to mitigate risks.</li><li>Participate in team meetings to share insights on common issues and contribute to the continuous improvement of support processes.</li><li>Stay updated on emerging technologies and industry trends to provide informed assistance and recommend enhancements.</li></ul>

IT Helpdesk

ARISE IIP

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 All IT infra, NW, Server, Security, and IT System regular maintenance, updating and inventory
 </li>
 <li>
 All coordination with central IT team for necessary application implementation and patches updating
 </li>
 <li>
 New user Email ID creation, Laptop, and all necessary configurations
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 <li>
 All AMC contracts and repair maintenance work related to IT
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 <li>
 Support to various businesses on their initiatives, related to IT for workshop, meetings etc
 </li>
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 All L1 level IT support for applications
 </li>
 </ul>
 
 
 
 
 
 Qualification and experience
 
 
 
 
 
 <ul>
 <li>
 Qualified Computer Engg with L1 / L2 Support experience of 3-5 years
 </li>
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 Should be qualified CCNA
 </li>
 <li>
 Experience in Project Management
 </li>
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 Must have worked in corporate office setup and managed senior resources from support Pont of view
 </li>
 </ul>
 
 
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Information Technology Help Desk

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
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Systems Network Engineer

Explore 4750+ It help desk technician in Dubai this November. Find roles across top companies and apply now to boost your career.