sales engineer

technical sales engineer

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it support engineer

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a talented and customer-focused IT Support Engineer to join our technical support team in Dubai. This role is ideal for an IT professional with strong troubleshooting skills who can maintain computer systems, resolve technical issues, and ensure the smooth operation of the company&rsquo;s IT infrastructure. The successful candidate will provide reliable technical assistance while supporting business continuity and operational efficiency.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain company networks, servers, and IT infrastructure.</li>
<li>Manage user accounts, email configurations, passwords, and system access permissions.</li>
<li>Perform software installations, system upgrades, patches, and antivirus updates.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with vendors for hardware repairs, software licensing, and technical services when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, Wi-Fi, VPN, and printer management.</li>
<li>Familiarity with cybersecurity best practices, cloud services, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and problem-solving expertise</li>
<li>Strong knowledge of computer hardware, software, and networking</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
Why Join Al Haktur IT Solutions?

At Al Haktur IT Solutions, technology and innovation drive everything we do. This IT Support Engineer position in Dubai offers an excellent opportunity to work with modern IT systems, enhance your technical expertise, and build a rewarding career within a dynamic, innovative, and rapidly growing technology organization.</div>

IT Support Engineer

Zahr Freighters

<div>Zahr Freighters is looking for a dedicated and technically skilled IT Support Engineer to join our IT team in Dubai. This role is ideal for an IT professional with strong troubleshooting abilities who can maintain the company&rsquo;s technology infrastructure, provide technical support to employees, and ensure uninterrupted business operations. The successful candidate will play a vital role in keeping systems secure, reliable, and efficient.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT hardware.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and internet services.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform software installations, updates, antivirus management, and system maintenance.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with external vendors for equipment repairs and software licensing when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, VPN, Wi-Fi, and printer management.</li>
<li>Familiarity with cloud services, cybersecurity practices, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of networking and IT infrastructure</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Problem-solving mindset with attention to detail</li>
</ul>
Why Join Zahr Freighters?

At Zahr Freighters, technology plays a critical role in supporting efficient freight forwarding and logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work with modern IT systems, and build a rewarding career in a dynamic and growing logistics organization.</div>

Almadallah Healthcare Management

User Support (Tier 1 &amp; 2): Provide timely and effective technical support to internal staff (and occasionally external clients) via phone, email, and in-person desk-side assistance.Troubleshooting: Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software problems (Operating systems, Microsoft 365, and proprietary applications).System Administration: Manage user accounts, permissions, and access rights in Active Directory (or Azure AD) and other critical business systems.Onboarding &amp; Offboarding: Set up new hire workstations, configure hardware and software, and manage the technical aspects of employee departure.Asset Management: Maintain an accurate inventory of all IT assets, software licenses, and hardware.Network &amp; Connectivity: Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, and basic VoIP/telephony problems.Antivirus/Security: Experience installing, configuring, and troubleshooting anti-malware and endpoint security solutions.Documentation: Create and update knowledge base articles, technical documentation, and procedural guides for both end-users and the IT team.Qualification: A Bachelor's Degree in Computer Science or relevant IT certifications.&middot; Experience: Minimum of 3 years of experience in an IT Support, Help Desk, or Desktop Support role.&middot; OS Expertise: Strong proficiency in supporting and troubleshooting operating systems.&middot; Core Applications: Proven experience supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams) or equivalent cloud collaboration suites (e.g., Google Workspace).&middot; Ticketing Systems: Experience working with a professional ticketing system (e.g., Jira Service Desk, ServiceNow, Zendesk) for logging and tracking incidents.&middot; Hardware: Ability to diagnose, repair, and upgrade PC and Mac hardware components.&middot; Communication: Excellent verbal and written communication skills with a focus on customer service and translating technical issues into simple terms.Experience with Mobile Device Management (MDM) solutions.Job Type: Full-timeWork Location: In person

IT Support Engineer - Male

BlackStone eIT

<div><ul><li>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.</li></ul><ul><li>Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.</li><li>Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.</li><li>Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.</li><li>Support meeting rooms, conferencing equipment and common workplace technology.</li><li>Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.</li><li>Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.</li><li>Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.</li><li>Support agreed user onboarding/offboarding and office-move activities.</li><li>Work from different offices or emirates when assigned through the agreed operational schedule.</li></ul> 
Requirements<ul><li> 
Minimum 5 years of professional end-user computing, desktop support or service support experience.</li><li>Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.</li><li>Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.</li><li>ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.</li><li>Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.</li><li>Arabic and English communication skills are strongly preferred for user-facing support.</li></ul>
Preferred Profile<ul><li>Previous experience providing onsite support within UAE government entities.</li><li>Working knowledge of TDRA-related access, connectivity or government technology-support processes.</li><li>Experience supporting users across multiple offices and coordinating priority incidents.</li></ul>
Expected Contribution<ul><li>Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.</li><li>Users receive professional, consistent support across all assigned locations.</li><li>Asset, endpoint and resolution records remain accurate and auditable.</li><li>Recurring issues and knowledge gaps are documented and reduced over time.</li></ul></div>

IT Support Engineer/Agent

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
 
 IT Senior Operations &amp; Support Engineer - Middleware support.
 
 
 
 As an
 
 IT Senior Operations &amp; Support Engineer - Middleware support
 
 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
 </li>
 <li>
 Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
 </li>
 <li>
 Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
 </li>
 <li>
 Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
 </li>
 <li>
 Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
 </li>
 <li>
 Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
 </li>
 <li>
 Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
 </li>
 <li>
 Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
 </li>
 <li>
 Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you will must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or honours (12+3 or equivalent).
 </li>
 <li>
 2+ years of experience in Information Technology.
 
 
 </li>
 </ul>
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
 </li>
 <li>
 Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
 </li>
 <li>
 Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
 
 
 </li>
 </ul>
 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
 
 
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Other
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

IT Senior Operations And Support Engineer - Middleware Support

MINDTEL

<div>
 
 
 🚀 We're Hiring: Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 Are you an experienced
 
 Red Hat OpenShift &amp; Linux Infrastructure Engineer
 
 looking for your next challenge? Join our team as a
 
 Resident Engineer
 
 and become the trusted technical advisor for a leading enterprise customer, ensuring the reliability, security, and performance of their mission-critical Red Hat infrastructure.
 
 
 📍 Job Title
 
 
 
 Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 💼 Experience
 
 
 
 5+ Years
 
 
 
 
 Position Type-Contract(1 Years Extendable)
 
 
 
 🎯 Role Overview
 
 
 As a Resident Engineer, you will work onsite as an extension of the customer's IT team, providing expert administration, optimization, and strategic support for
 
 Red Hat OpenShift
 
 ,
 
 Red Hat Enterprise Linux (RHEL)
 
 , and
 
 Red Hat Satellite Server
 
 environments. You'll play a critical role in maintaining highly available, secure, and scalable enterprise infrastructure while collaborating closely with customer stakeholders and Red Hat support teams.
 
 
 🔧 Key Responsibilities
 
 <ul>
 <li>
 Administer, maintain, and upgrade
 
 Red Hat OpenShift Container Platform (OCP)
 
 clusters.
 </li>
 <li>
 Perform OpenShift patching, upgrades, lifecycle management, and day-2 operations.
 </li>
 <li>
 Manage
 
 Red Hat Enterprise Linux (RHEL 7/8/9/10)
 
 environments, including installation, configuration, performance tuning, troubleshooting, and patch management.
 </li>
 <li>
 Administer
 
 Red Hat Satellite Server
 
 for provisioning, content views, lifecycle environments, activation keys, and compliance.
 </li>
 <li>
 Coordinate with
 
 Red Hat Technical Support
 
 and Technical Account Managers (TAMs) for incident resolution and root cause analysis.
 </li>
 <li>
 Conduct proactive health checks, monitoring, capacity planning, and infrastructure optimization.
 </li>
 <li>
 Ensure high availability, security, and operational excellence across the enterprise environment.
 </li>
 </ul>
 
 ✅ Required Skills
 
 <ul>
 <li>
 5+ years of Linux System Administration and Enterprise Infrastructure experience.
 </li>
 <li>
 Strong hands-on experience with
 
 Red Hat OpenShift Container Platform (OCP v4.x)
 
 .
 </li>
 <li>
 Deep expertise in
 
 Red Hat Enterprise Linux (RHEL)
 
 administration.
 </li>
 <li>
 Experience with
 
 Red Hat Satellite Server
 
 for patching, provisioning, and subscription management.
 </li>
 <li>
 Strong troubleshooting, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently in a customer-facing environment.
 </li>
 </ul>
 
 ⭐ Nice to Have
 
 <ul>
 <li>
 Experience with
 
 Red Hat Advanced Cluster Management (RHACM)
 
 .
 </li>
 <li>
 Knowledge of
 
 Red Hat Advanced Cluster Security (RHACS)
 
 .
 </li>
 <li>
 Experience with
 
 OpenShift Data Foundation (ODF)
 
 .
 </li>
 <li>
 Familiarity with
 
 Red Hat Quay
 
 Container Registry.
 </li>
 <li>
 Red Hat Certifications:
 </li>
 <li>
 RHCE (Red Hat Certified Engineer)
 </li>
 <li>
 RHCSA (Red Hat Certified System Administrator)
 </li>
 <li>
 Red Hat Certified Specialist in OpenShift Administration
 </li>
 </ul>
 
 📩
 
 Interested?
 
 
 
 Share your updated resume at tahir@mindtelglobal.com
 
</div>

Resident Engineer

BigData Technology Solutions

L3 IT Security Engineer _M365Location: DubaiJob OverviewWe are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.Key Responsibilities<ul><li>Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.</li><li>Threat Hunting &amp; Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.</li><li>Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.</li><li>Automation &amp; Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced PowerShell modules to automate incident remediation and policy enforcement.</li><li>Architecture &amp; Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.</li><li>Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team</li><li>Device &amp; Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune</li><li>Auditing &amp; Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs</li><li>Mentorship &amp; Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.</li><li>KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.</li><li>Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.</li></ul>Certifications<ul><li>Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).</li><li>Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.</li></ul>Application Question(s):<ul><li>What is your notice period to join?</li><li>What is your expected salary in AED?</li><li>How many years of work experience do you have in operating as a Tier 3 engineer in an M365 environment?</li><li>Do you have hands-on experience working with Kusto Query Language?</li><li>Are you certified in Cybersecurity Architect Expert (SC-100) or Security Operations Analyst Associate (SC-200)?</li><li>Do you have valid certification in Cisco-CCNP?</li><li>Are you with hands-on experience - Ivanti Patch Management, Microsoft Intune, Microsoft Defender, and DLP tools?</li><li>Are you certified with Microsoft Security Administrator or CompTIA Security+?</li></ul>Work Location: In person

L3 IT Security Engineer_M365

Explore 773+ It support engineer in Dubai this August. Find roles across top companies and apply now to boost your career.

773 it support engineer jobs In Dubai

IT Support Engineer

IT Support Engineer

IT Support Engineer - Male

IT Support Engineer/Agent

IT Senior Operations And Support Engineer - Middleware Support

Resident Engineer

L3 IT Security Engineer_M365