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it support engineer

Zahr Freighters

<div>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our dedicated team in Dubai. This role is ideal for candidates who are passionate about technology, problem-solving, and providing efficient IT support to ensure seamless business operations across the organization.

 Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment</li>
<li>Monitor and maintain company networks, servers, and security systems</li>
<li>Troubleshoot and resolve IT-related incidents in a timely manner</li>
<li>Assist employees with system access, password resets, and software usage</li>
<li>Ensure data backup and system security through proper protocols</li>
<li>Document IT processes, troubleshooting guides, and maintenance records</li>
<li>Coordinate with vendors and service providers for IT equipment and solutions</li>
<li>Support the implementation of new IT projects and upgrades</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>2&ndash;3 years of experience as an IT Support Engineer or in a similar role</li>
<li>Strong knowledge of Windows/Linux operating systems and MS Office tools</li>
<li>Familiarity with networking concepts (LAN, WAN, VPN, firewalls)</li>
<li>Hands-on experience with troubleshooting desktops, laptops, and peripherals</li>
<li>Knowledge of data backup, antivirus, and cybersecurity measures</li>
<li>Excellent communication and problem-solving skills</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment</li>
</ul>
Joining Zahr Freighters as an IT Support Engineer in Dubai gives you the opportunity to contribute to a technology-driven logistics environment where innovation and efficiency are highly valued. If you are passionate about IT and ready to take on challenges, we welcome you to apply and grow with us.</div>

IT Support Engineer

Noorka

<div>Noorka Logistics is looking for a skilled and proactive IT Support Engineer to join our growing team in Dubai. This role is ideal for a professional who enjoys solving technical challenges, supporting end-users, and ensuring smooth IT operations across the organization. If you are passionate about technology and customer support, this position is the right fit for you.

 Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network issues across the organization</li>
<li>Install, configure, and maintain IT systems, applications, and equipment</li>
<li>Troubleshoot and resolve user issues promptly to minimize downtime</li>
<li>Monitor system performance and security to ensure smooth business operations</li>
<li>Assist in the setup of servers, printers, and other network devices</li>
<li>Maintain IT documentation, asset records, and system logs</li>
<li>Collaborate with vendors and service providers for IT-related solutions</li>
<li>Support data backups, recovery, and system updates</li>
<li>Ensure compliance with IT policies, standards, and security protocols</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li>
<li>Proven experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of hardware, networking, operating systems, and common business software</li>
<li>Familiarity with troubleshooting techniques and remote desktop tools</li>
<li>Excellent communication and problem-solving skills</li>
<li>Ability to work independently and manage multiple priorities</li>
<li>Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus</li>
<li>Fluency in English; Arabic is an added advantage</li>
</ul>
Working as an IT Support Engineer at Noorka Logistics in Dubai provides an excellent opportunity to advance your career in a professional environment. If you are ready to take on new challenges and contribute to the efficiency of our IT infrastructure, we welcome you to apply and be part of our dedicated team.</div>

Tradition

<div>
 
 Tradition is the interdealer broking arm of Compagnie Financi&egrave;re Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.
 
 
 
 
 
 Tradition&rsquo;s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
 
 
 
 
 
 
 Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.
 
 
 
 
 
 
 
 Main responsibilities within the IT Support Engineer position include:
 
 
 
 
 
 <ul>
 <li>
 Providing first-line support for hardware, software, network, voice, and dealer board issues.
 </li>
 <li>
 Setting up and managing user accounts across Active Directory, Azure, and internal applications.
 </li>
 <li>
 Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
 </li>
 <li>
 Maintaining and supporting software updates, printers, and corporate mobile devices.
 </li>
 <li>
 Collaborating with project teams, third-line support, and UK-based network teams as needed.
 </li>
 <li>
 Supporting remote users, office relocations, refurbishments, and new office fit-outs.
 </li>
 <li>
 Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
 </li>
 <li>
 Overseeing server room equipment, including installation and cabling, and managing employee access.
 </li>
 <li>
 Being flexible with working hours, including occasional on-call support and extended hours when required.
 </li>
 </ul>
 
 
 
 
 
 Key skills, experience and competencies required to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
 </li>
 <li>
 Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
 </li>
 <li>
 Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
 </li>
 <li>
 Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
 </li>
 <li>
 Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
 </li>
 <li>
 Experience with Trading Dealer Board systems is highly advantageous.
 </li>
 </ul>
 
 
 
 
 
 Tradition do not accept agency CV&rsquo;s. Please do not forward CV&rsquo;s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.
 
 
 
 
 
 
 
 Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.
 
 
 
 
 
 
 
 Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
 
 
 
 
 
 
 
 By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.
 
 
 
 
</div>

<div>Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. 
<ul>
</ul>
What you'll be doing:
The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.<ul>
</ul>Job Description:<div>
End-User Support: 
<ul><li>Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.</li><li>Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.</li></ul>
System Maintenance: 
<ul><li>Perform regular system updates, software installations, and patches.</li><li>Ensure anti-virus and endpoint security measures are active and up to date.</li></ul>
Troubleshooting and Repairs: 
<ul><li>Diagnose and resolve hardware failures and software malfunctions.</li><li>Coordinate with vendors for hardware replacements and warranty claims when required.</li></ul>
User Account Management: 
<ul><li>Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.</li><li>Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.</li></ul>
Documentation: 
<ul><li>Maintain records of support tickets, troubleshooting steps, and resolutions.</li><li>Document IT processes, FAQs, and guides for end-users.</li></ul>
IT Asset Management: 
<ul><li>Track and maintain IT equipment inventory.</li><li>Support asset deployment and reclamation as needed.</li></ul>
Collaboration: 
<ul><li>Work closely with IT teams to address escalated issues and participate in IT projects.</li><li>Provide training to users on basic IT processes and tools.</li></ul></div><ul>
</ul>Functional/Technical Competencies:
 Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting. 
Basic networking knowledge (IP, DNS, DHCP, VPN). 
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software. 
Hands-on experience with Active Directory and Office 365 administration.<ul>
</ul>Experience:
2&ndash;3 years of experience in desktop support, IT helpdesk, or similar roles.<ul>
</ul>Why Join GMG?
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
What we offer?<ul>
<li>
An opportunity to become part of diverse teams with international exposure</li>
<li>Comprehensive medical insurance for self</li>
<li>Residency sponsorship and flight allowances for self</li>
<li>Up to 30% discount in our premium retail sports brand stores</li>
<li>Up to 20% discount in our pharmacy chain</li></ul></div>

IT Support Engineer (Service Desk)

<div>Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. 
<ul>
</ul>
What you'll be doing:
As a Support Engineer, you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users, managing IT hardware and software, and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro, and warehouse systems. You will assist in rolling out new projects and applications while adhering to company's Standard Operating Procedures (SOPs). Additionally, you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs, and IDFs), and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem-solving, strong technical expertise, and a customer-first mindset to ensure seamless IT operations.<ul>
</ul>Job Description:<div>
IT Infrastructure Support: 
<ul><li>Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.</li><li>Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.</li><li>Monitor and maintain IT assets, tagging them accurately in the ITSM tool.</li></ul> 
Help Desk Operations: 
<ul><li>Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.</li><li>Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders.</li></ul> 
Application and System Management: 
<ul><li>Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.</li><li>Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.</li><li>Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance.</li></ul> 
Project and Rollout Support 
<ul><li>Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).</li><li>Collaborate with cross-functional teams to implement IT solutions that meet organizational needs.</li></ul> 
Procurement and Vendor Coordination 
<ul><li>Create purchase requests and follow procurement processes in adherence to company policies.</li><li>Coordinate with vendors to ensure services are delivered as per agreements and organizational standards.</li></ul> 
Monitoring and Maintenance: 
<ul><li>Regularly monitor and manage IT systems to ensure optimal performance and availability.</li><li>Perform preventive maintenance to mitigate potential system downtime or disruptions.</li></ul></div><ul>
</ul>Technical/Functional Competencies:<div>
Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems. 
<ul><li>Strong technical expertise in configuring and troubleshooting IT hardware and software.</li><li>Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.</li><li>Excellent problem-solving and communication skills with a customer-first mindset.</li><li>Experience in a ticket driven environment
</li><li>Knowledge in networking and virtualization</li></ul></div><ul>
</ul>Educational Qualification:
Bachelor&rsquo;s degree or Diploma in Information Technology, Computer Science, or a related field. 
 
Experience: 
3-5 years of experience in help desk or IT support roles 
Why Join GMG?
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
What we offer?<ul>
<li>
An opportunity to become part of diverse teams with international exposure</li>
<li>Comprehensive medical insurance for self</li>
<li>Residency sponsorship and flight allowances for self</li>
<li>Up to 30% discount in our premium retail sports brand stores</li>
<li>Up to 20% discount in our pharmacy chain</li></ul></div>

IT Support Engineer (Warehouse & Factory)

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;.
 
 
 Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an
 
 IT Operations &amp; Support Engineer - Application Support.
 
 
 
 Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.
 
 
 The
 
 IT Operations &amp; Support Engineer - Application Support
 
 will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients. As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
 </li>
 <li>
 Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
 </li>
 <li>
 Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
 </li>
 <li>
 Set expectations for the customer based on agreed SLOs (timeframes and format).
 </li>
 <li>
 Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify &amp; highlight issues to reduce the possibility of system downtime for users.
 </li>
 <li>
 Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
 </li>
 <li>
 Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
 </li>
 <li>
 Adhere to IT policy, Standards &amp; procedures and the audit &amp; finance regulations.
 </li>
 <li>
 Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelors degree or (12 + 3 or equivalent).
 </li>
 <li>
 4 years experience in Information Technology.
 
 
 </li>
 </ul>
 
 Knowledge/skills
 
 
 
 <ul>
 <li>
 Training courses in communication application support and customer support aspects from a recognised vendor or training institution.
 </li>
 <li>
 Experience in the computer and communication industry as a support engineer dealing with application support.
 </li>
 <li>
 Ability to think around issues and look at the broader picture to provide solutions through a variety of problem-solving techniques.
 </li>
 <li>
 Knowledge of using PCs and Peripherals as well as other office tools such as MS Office and Outlook.
 </li>
 <li>
 Service desk, Incident Management, and Problem Management Infrastructure Operations.
 </li>
 <li>
 ITIL certification and skilled in database schema design and optimization for relational (MySQL, PostgreSQL, Oracle) and NoSQL (MongoDB, Couchbase) databases, as well as optimizing application performance and troubleshooting technical issues.
 </li>
 <li>
 Expertise in designing, developing, and maintaining software applications using languages such as Java, REACT, Node.js, and other relevant languages and frameworks.
 </li>
 <li>
 Familiarity with current software engineering trends including microservices, containers (Docker, Kubernetes), cloud-native development, and DevOps practices.
 
 
 </li>
 </ul>
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
</div>

IT Operations and Support Engineer - Application Support

<div>
 
 
 Job Title: Level 1 Service Desk Engineer
 
 
 
 
 GBM, Dubai
 
 
 
 
 
 
 
 Job Role:
 
 
 
 
 
 
 
 
 As Service Desk Engineer you will act as the first point of contact for Managed Service customers contacted GBM to report incidents and service request relating to their service. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalating the fault to one of our second line specialist teams to further investigate and resolve. Throughout this process you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and GBM but providing timely updates and ensuring the incident is given the correct level of priority and attention.
 
 
 
 
 
 
 
 
 Responsibilities Service Desk Support:
 
 
 
 &bull; Serve as the first point of contact for users via phone, email, or ticketing system.
 
 
 &bull; Log, categorize, and assign incidents and service requests.
 
 
 &bull; Perform basic troubleshooting for hardware, software, email, network, and printer issues.
 
 
 &bull; Reset passwords and manage basic user account tasks (e.g., Active Directory).
 
 
 &bull; Escalate unresolved issues to Level 2 or relevant support teams.
 
 
 &bull; Provide timely updates to users on ticket status and resolution.
 
 
 
 
 
 
 Infrastructure Monitoring:
 
 
 
 &bull; Monitor systems, network devices, servers, and applications using monitoring tools (e.g., N-able, SolarWinds, Zabbix and ManageEngine).
 
 
 &bull; Respond to alerts by verifying, documenting, and escalating issues to the appropriate team.
 
 
 &bull; Perform routine health checks and report anomalies.
 
 
 &bull; Assist in tracking recurring alerts or performance issues.
 
 
 
 
 
 
 Key Skills and Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree or diploma in Computer Science, IT, or related field.
 
 
 &bull; 2-5(UAE) years of experience in a technical support/monitoring role.
 
 
 &bull; Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools.
 
 
 &bull; Familiarity with ITSM ticketing tools (e.g., ServiceNow, Symphony).
 
 
 &bull; Understanding of basic networking and server concepts.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Ability to work in a fast-paced, team-oriented environment.
 
 
 
 
 
 
 Work Schedule:
 
 
 
 &bull; Rotational shifts or 24x7 environment.
 
 
 &bull; Availability for weekend or holiday support based on roster
 
 
 
 
 
 
 Preferred Certifications (not mandatory):
 
 
 
 &bull; ITIL Foundation (preferred)
 
 
 &bull; CompTIA A+ / Network+ (optional)
 
 
 
</div>

Level 1 Service Desk Engineer

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IT Operations and Support Engineer - Application Support

Level 1 Service Desk Engineer