IT Support Technician UAE Nationals Dubai, UAE

Role Summary
The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Provide first-level IT technical support remotely via phone, email, or instant messaging
* Troubleshoot and resolve common hardware, software, and peripheral issues for end users
* Escalate unresolved issues to senior service desk staff or relevant IT teams
* Research solutions for standard software and hardware-related problems
* Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies
* Document service requests, resolutions, and outcomes according to company procedures
* Support non-business hours operations by providing on-call service during weekends or holidays
* Ensure compliance with Parsons IT policies, procedures, and security standards

Ideal Profile

* Bachelor s degree in IT, Computer Engineering, or a related discipline
* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)
* Certifications in Microsoft or Cisco technologies preferred
* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware
* Familiarity with printers, peripherals, and IT service desk operations
* Excellent communication and customer service skills with the ability to resolve issues effectively
* Strong problem-solving and analytical abilities

Why Join Us

* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions
* Gain valuable hands-on experience in IT support and service desk operations
* Competitive salary, benefits, and opportunities for career growth
* Be part of a diverse and inclusive workplace committed to employee development
* Contribute to innovative projects supported by Parsons advanced IT infrastructure