it helpdesk representative

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Position:<br>
We are looking to hire an IT Helpdesk Representative, for our Karachi Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.<br>
<br>
Job Responsibilities</div><ul><li>
Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk</li><li>
Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems</li><li>
Manages the daily activities of local network systems and performs diagnostics</li><li>
Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards</li><li>
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems</li><li>
Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc</li><li>
Manages network management programs and assists the Team Lead in preparing network status reports</li><li>
You must be able to prioritize remediation of issues in an environment with critical uptime requirements</li></ul><div>
Job Qualification &amp; Specifications</div><ul><li>
Bachelor's degree in Computer Science/IT or equivalent.</li></ul><div>
The below certifications/training are highly desirable in addition to the above requirements:</div><ul><li>
CCNA certification in either Routing &amp; Switching or security.</li><li>
Microsoft Certified Professional in Server Infrastructure.</li><li>
Must have knowledge of the following:<ul><li>
Networking protocols, and standards</li><li>
Active Directory, DNS, DHCP, WSUS, WDS</li><li>
Windows Operating Systems</li><li>
VPN and VPN tunnels</li><li>
Good oral and written communication skills.</li><li>
Keen interest in Computer hardware, operating system, and networks.</li><li>
Must have excellent troubleshooting skills.</li></ul></li></ul><div>
Nice to Have</div><ul><li>
Knowledge and experience with Linux servers</li><li>
Knowledge and experience with Firewalls.</li><li>
Knowledge and experience with Network Monitoring Tools.</li></ul><div>
Shift Timings</div><ul><li>
Varied shift schedules may include day or evening hours.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

IT Helpdesk Representative

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 We are looking to hire an
 <strong>
  IT Helpdesk Representative,
 </strong>
 for our
 <strong>
  Karachi
 </strong>
 Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk
  </li>
  <li>
   Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
  </li>
  <li>
   Manages the daily activities of local network systems and performs diagnostics
  </li>
  <li>
   Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards
  </li>
  <li>
   Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
  </li>
  <li>
   Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc
  </li>
  <li>
   Manages network management programs and assists the Team Lead in preparing network status reports
  </li>
  <li>
   You must be able to prioritize remediation of issues in an environment with critical uptime requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualification &amp; Specifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science/IT or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 The below certifications/training are highly desirable in addition to the above requirements:
 <br/>
 <br/>
 <ul>
  <li>
   CCNA certification in either Routing &amp; Switching or security.
  </li>
  <li>
   Microsoft Certified Professional in Server Infrastructure.
  </li>
  <li>
   Must have knowledge of the following:
  </li>
  <ul>
   <li>
    Networking protocols, and standards
   </li>
   <li>
    Active Directory, DNS, DHCP, WSUS, WDS
   </li>
   <li>
    Windows Operating Systems
   </li>
   <li>
    VPN and VPN tunnels
   </li>
   <li>
    Good oral and written communication skills.
   </li>
   <li>
    Keen interest in Computer hardware, operating system, and networks.
   </li>
   <li>
    Must have excellent troubleshooting skills.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge and experience with Linux servers
  </li>
  <li>
   Knowledge and experience with Firewalls.
  </li>
  <li>
   Knowledge and experience with Network Monitoring Tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Varied shift schedules may include day or evening hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Supply Chain Services

<p><b>Responsibilities:</b></p><ul><li>Strong knowledge of IT systems, networking, and troubleshooting.</li><li>Handle network maintenance, system updates, and documentation.</li><li>Manage IT purchases, vendor coordination, and asset records.</li><li>Respond to helpdesk tickets and assist users promptly.</li><li>Maintain IT documentation and ensure regular data backups.</li><li>Analyze workflows and implement process improvements.</li><li>Create technical support guides for internal use.</li><li>Troubleshoot office UPS and coordinate with IT vendors.</li><li>Self-motivated and able to work independently.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of experience in IT support or networking.</li><li>Strong desktop and technical support skills.</li><li>Knowledge of internet security and data privacy principles.</li><li>Up-to-date with IT trends, tools, and best practices.</li></ul><p><b>Working Hours UK Shift</b></p><p><i>(Standard timings; subject to change as per business requirements)</i></p><ul><li>Holidays follow the UK calendar (Pakistani federal holidays are not observed).</li><li><b>Summer:</b> 12:30 PM &ndash; 09:30 PM</li><li><b>Winter:</b> 01:30 PM &ndash; 10:30 PM</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you live in Bahria Town karachi ? if yes then please mention home address .</li><li>Your Salary Expectations and Joining Date?</li><li>How many years of experience you have in IT field?</li></ul><p>Work Location: In person</p>

IT and Network Support Executive Bahria Town Karachi

Contegris Technology Solutions

<div>
 <strong>
  About Contegris
  <br/>
  <br/>
 </strong>
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 We are looking for a passionate and driven
 <strong>
  Associate Solution Engineer
 </strong>
 to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Participate in Pre-Sales meeting with Business Development team
  </li>
  <li>
   Understand the business requirements of the customers.
  </li>
  <li>
   Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.
  </li>
  <li>
   Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements
  </li>
  <li>
   Implement the solution according to the SOW, and always deliver something extra
  </li>
  <li>
   Provide training and documentation to the customer team
  </li>
  <li>
   Guide the customer team and prepare them for a better customer experience
  </li>
  <li>
   Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed
  </li>
  <li>
   Participate in Product Demos &amp; Trainings when required
  </li>
  <li>
   Participate in creating and improving the training material.
  </li>
  <li>
   Document case studies for every customer, especially the interesting ones.
  </li>
  <li>
   Continuously improve the training, Implementation and Onboarding process
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirements:
 <br/>
 <br/>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business &amp; Information Technology (BBIT) or relevant degree only.
  </li>
  <li>
   1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good understanding of business processes and their alignment with IT systems.
  </li>
  <li>
   Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.
  </li>
  <li>
   Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Strong problem-solving ability and critical thinking.
  </li>
  <li>
   Confidence in handling clients and providing end-user training &amp; support.
  </li>
  <li>
   Time management and ownership mindset for handling deliverables.
  </li>
  <li>
   Adaptability and eagerness to learn new systems quickly.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understanding of CRM, ERP, or Contact Center solutions.
  </li>
  <li>
   Experience in SaaS or software product environments.
  </li>
  <li>
   Exposure to creating documentation, user guides, or training material.
   <br/>
  </li>
 </ul>
</div>


Associate Solutions Engineer

Climax Software Solutions

<p>We are seeking a highly organized, detail-oriented, and proactive <b>Technical Project Coordinator</b> to support our growing operations team. This role is central to ensuring efficient project execution, strong cross-functional coordination, and consistent service delivery aligned with client and business expectations.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee the helpdesk and ticketing system to ensure support requests are accurately logged, assigned, prioritized, and resolved within defined timelines.</li><li>Monitor ticket trends, response times, and resolution quality to ensure compliance with Service Level Agreements (SLAs).</li><li>Track and follow up on escalated and high-priority issues, ensuring timely resolution and appropriate routing.</li><li>Review and monitor client communication channels, including WhatsApp, and report critical updates or concerns raised by clients.</li><li>Work closely with the support team to identify operational gaps and recommend process and workflow improvements.</li><li>Ensure all operational documentation, including SOPs, troubleshooting guides, and user manuals, is current, complete, and easily accessible.</li><li>Review daily work logs and attendance of support staff; communicate discrepancies through official email and company WhatsApp channels.</li><li>Act as a coordination bridge between support teams, developers, and product managers to resolve issues and incorporate customer feedback into product enhancements.</li><li>Prepare and present weekly performance reports covering ticket resolution metrics, SLA adherence, and customer satisfaction.</li><li>Analyze customer satisfaction surveys to identify trends, risks, and opportunities for service improvement.</li><li>Allocate and track resources effectively to optimize productivity and ensure timely project deliverables.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Management, or a related discipline.</li><li>Minimum of <b>2+ years</b> of experience in project coordination, preferably within a software house or IT services environment.</li><li>Practical, hands-on experience with <b>Jira</b> and other project or ticket management tools.</li><li>Strong proficiency in <b>Microsoft Office Suite</b>.</li><li>Excellent written, verbal, and presentation skills.</li><li>Ability to work independently while collaborating effectively in a fast-paced, dynamic environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs65,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Technical Project Coordinator

The Talenters

<p>We are looking for an enthusiastic &amp; Goal Oriented Tele sales Representative to contribute in generating leads for our company. You will be responsible for generating leads over the phone and maintaining good customer relationships.</p><p>Only experienced (Minimum 6 months or 1 year of call center Agent Experience - Telecommunication)</p><p><b>Salary: 40,000 PKR - 50,000 PKR + Attractive Commissions.</b><br/><b>EARN UPTO 100K!</b></p><p><b>Requirements:</b></p><ul><li>Excellent communication and interpersonal skills ( English is mandatory)</li><li>Be a good team player &amp; Good time-management Skills.</li><li>Should be competitive &amp; confident.</li><li>Strong listening, presentation and decision-making skills.</li><li>Proven experience as tele sales representative or other sales role is a plus)</li><li>Ability to learn about products and services and describe</li></ul><p>Freshies with excellent English communication skills are also encouraged to apply.</p><p><b>Part Time</b>: 7pm - 2am</p><p><b>Full Time:</b> 7pm - 4am</p><p><b>Language:</b></p><ul><li>Mandatory (English)</li></ul><p>To apply, please share your CV via <b>WhatsApp at +92 3493613193.</b></p><p><b>Walk-in interviews from 05:00 PM to 07:00 PM.</b></p><p><b>Location:</b></p><p>Park Avenue, 1st Floor, Suit No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, Karachi, Pakistan.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Fluent English Speaker? Get Hired Now!

Jinnah tutors academy

<p><b>Jinnah Tutor Academy</b> is hiring a <b>Female Customer Service Representative</b> for a calling-based role at our office.</p><p><b>Job Details</b></p><ul><li><b>Position:</b> Customer Service Representative (CSR)</li><li><b>Gender Requirement:</b> Female only</li><li><b>Job Type:</b> Full-time</li><li><b>Work Type:</b> Calling-based (handling inquiries &amp; follow-ups)</li><li><b>Timings:</b> 11:30 AM &ndash; 8:00 PM</li><li><b>Location:</b> RJ Mall, Karachi</li></ul><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls professionally</li><li>Respond to parents&rsquo; and students&rsquo; inquiries regarding tuition services</li><li>Maintain call records and basic follow-up details</li><li>Coordinate with the internal team for lead handling</li><li>Provide accurate information about tutors, subjects, and packages</li></ul><p><b>Requirements</b></p><ul><li>Female candidate (mandatory)</li><li>Good communication skills (Urdu &amp; basic English)</li><li>Confident phone handling and polite attitude</li><li>Basic computer knowledge (calls, WhatsApp, simple data entry)</li><li>Prior customer service or call center experience is a plus (not mandatory)</li></ul><p><b>What We Offer</b></p><ul><li>Friendly and professional work environment</li><li>Fixed working hours</li><li>Opportunity to grow with a reputed education academy</li><li>Competitive salary (based on experience)</li></ul><p><b>Location:</b> RJ Mall, Karachi<br/><b>Apply now</b> if you are confident, energetic, and ready to work in a calling-based customer service role.</p><p>Job Type: Full-time</p><p>Pay: From Rs35,000.00 per month</p><p>Work Location: In person</p>

Female Customer Service Representative

Explore 469+ It helpdesk representative in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.

469 it helpdesk representative jobs IN Karachi Pakistan

IT Helpdesk Representative

IT Helpdesk Representative

IT and Network Support Executive Bahria Town Karachi

Associate Solutions Engineer

Technical Project Coordinator

Fluent English Speaker? Get Hired Now!

Female Customer Service Representative