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<div>Job Summary 
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools. 
Employment Type 
Flexible employment with minimum 20 hours of availability per week. 
Key Responsibilities 
1. Cloud System Administration
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
2. Support for Progressive Web Applications (PWAs)
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
3. User Support &amp; Incident Management
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
4. Security &amp; Compliance
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li> 
</ul>
6. Collaboration &amp; Training
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul> 


Qualifications 
Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li> 
</ul>
Technical Skills
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul> 


Soft Skills
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul> 


Location:
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Rentokil Initial

<div>
 
 Responsibilities
 
 
 
 As an IT Officer at Rentokil Initial, you will play a crucial role in maintaining the organization's IT infrastructure and providing support to our staff. Your responsibilities will include:
 
 
 <ul>
 <li>
 Serve as the first point of contact for users seeking technical assistance via IT tickets, email, or in-person.
 </li>
 <li>
 Diagnose and resolve basic hardware, software, and network issues.
 </li>
 <li>
 Support Windows, Chrome OS, Microsoft 365, printers, and common business applications.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
 </li>
 <li>
 Create and manage user accounts, email configurations, and access permissions.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 or external vendors as required.
 </li>
 <li>
 Maintain accurate records of IT support requests and resolutions using a ticketing system.
 </li>
 <li>
 Monitor IT inventory, including hardware and accessories.
 </li>
 <li>
 Support onboarding/offboarding processes for staff by preparing IT assets and accounts.
 </li>
 <li>
 Ensure adherence to internal IT policies and data security standards.
 </li>
 <li>
 Act as a liaison between the IT department, vendors, and other internal departments.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 To be successful in this role, you should meet the following criteria:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 2 - 4 years of experience in IT support / IT coordination roles.
 </li>
 <li>
 Understanding of networking basics, Microsoft 365, Windows OS, and general IT infrastructure.
 </li>
 <li>
 Familiarity with IT asset management and vendor coordination.
 </li>
 <li>
 Good knowledge of IT support ticketing systems (e.g. ServiceNow).
 </li>
 <li>
 Excellent communication, organizational, and multitasking skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Certifications such as CompTIA A+ or ITIL Foundation are a plus but not mandatory.
 </li>
 <li>
 Fluency in English is required.
 </li>
 </ul>
</div>

IT Officer

Media Land Group

<div>
 
 
 IT Specialist (Mid-Level) &ndash; UAE
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Department:
 
 Events &amp; Operations
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 About Media Land Group
 
 
 
 
 Media Land Group
 
 is a leading creative and experiential agency based in Dubai, known for delivering bold, high-impact events, exhibitions, and activations across the region. We collaborate with global brands, visionary artists, and local institutions to turn ideas into unforgettable audience experiences.
 
 
 Our multidisciplinary team thrives at the intersection of creativity and execution &mdash; blending strategy, storytelling, and precision to bring every event to life. If you are detail-obsessed, deadline-driven, and thrive in fast-paced environments, we invite you to help us raise the bar on every production we touch.
 
 
 
 Role Overview
 
 
 
 We are seeking a proactive and detail-oriented IT Specialist (Mid-Level) &ndash; UAE who will Own day-to-day IT operations: create/configure user accounts and email IDs, manage Microsoft 365 licenses, set up devices, keep collaboration tools (Teams/SharePoint) running smoothly, and provide responsive L1/L2 support. Ensure secure, reliable, and well-documented IT services for staff.
 
 
 
 Key Responsibilities
 
 
 
 
 Identity, Email &amp; Collaboration (Microsoft 365)
 
 
 <ul>
 <li>
 Create/modify user accounts; assign roles and M365 licenses (e.g., Business/Enterprise SKUs).
 </li>
 <li>
 Provision and manage Exchange Online mailboxes, aliases, shared mailboxes, distribution lists, resource mailboxes.
 </li>
 <li>
 Configure Teams (channels, policies, meeting settings, voice if applicable), SharePoint/OneDrive permissions and sharing policies.
 </li>
 <li>
 Enforce MFA, Conditional Access basics, self-service password reset policies.
 </li>
 <li>
 Monitor mail flow (spam/phishing/quarantine), set safe/blocked senders, DKIM/DMARC basics in coordination with domain/DNS admin.
 </li>
 </ul>
 
 
 Endpoint Deployment &amp; Support
 
 
 <ul>
 <li>
 Image/provision Windows laptops/desktops (and macOS when needed): OS install, driver updates, baselines, endpoint protection, BitLocker/FileVault.
 </li>
 <li>
 Install and configure core software (Office apps, browsers, PDF tools, conferencing clients, printer drivers).
 </li>
 <li>
 Maintain asset inventory (serials, tags, warranty, assignment), track returns and repairs.
 </li>
 <li>
 Perform hardware diagnostics and simple repairs (RAM/SSD swaps, battery/keyboard replacements when feasible).
 </li>
 </ul>
 
 
 Service Desk (L1/L2) &amp; Customer Support
 
 
 <ul>
 <li>
 Triage tickets, resolve incidents/requests (email setup, Teams issues, printing, VPN, Wi-Fi, application installs).
 </li>
 <li>
 Remote support via Quick Assist/Teams/ScreenShare; clear, friendly communication with non-technical users.
 </li>
 <li>
 Escalate complex cases (L3, vendor) with well-documented steps already taken.
 </li>
 </ul>
 
 
 Network &amp; Access (Foundational)
 
 
 <ul>
 <li>
 Basic switch/Wi-Fi troubleshooting (link issues, VLAN/Wi-Fi SSID, DHCP/DNS basics).
 </li>
 <li>
 Support VPN users (client deployment, routing/DNS issues).
 </li>
 <li>
 Monitor internet connectivity; coordinate ISP/router/firewall vendors for outages/changes.
 </li>
 </ul>
 
 
 Security Hygiene
 
 
 <ul>
 <li>
 Enforce patching cadence (OS &amp; apps), AV/EDR health, disk encryption, screensaver/lock policies.
 </li>
 <li>
 Handle joiner/mover/leaver securely (access revokes, device return, data handover).
 </li>
 <li>
 Support phishing simulations, security awareness rollouts; investigate user-reported suspicious email.
 </li>
 </ul>
 
 
 Backup &amp; Data Protection
 
 
 <ul>
 <li>
 Ensure endpoint backups (where applicable) and OneDrive/SharePoint retention policies are active and verified.
 </li>
 <li>
 Assist with file restores and version recovery; document RPO/RTO expectations for critical shares.
 </li>
 </ul>
 
 
 Documentation &amp; Process
 
 
 <ul>
 <li>
 Maintain IT runbooks, setup checklists, troubleshooting guides, and user FAQs.
 </li>
 <li>
 Keep diagrams/simple inventories up to date (network, SaaS, license counts).
 </li>
 <li>
 Log changes (who/what/when/why) in a lightweight change note or ticket.
 </li>
 </ul>
 
 
 Vendor &amp; License Administration
 
 
 <ul>
 <li>
 Track M365 license consumption/costs; reclaim unused seats.
 </li>
 <li>
 Coordinate warranties/repairs (OEM) and consumables (toner, peripherals).
 </li>
 <li>
 Evaluate alternative tools; provide simple ROI/feature comparisons when requested.
 </li>
 </ul>
 
 
 Training &amp; Enablement
 
 
 <ul>
 <li>
 Run quick how-to sessions (Teams basics, file sharing etiquette, Outlook tips).
 </li>
 <li>
 Create 1-page guides and 3&ndash;5-minute screen-capture tutorials for common tasks.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 3&ndash;5 years in IT support/administration with hands-on Microsoft 365 tenant experience.
 </li>
 <li>
 Solid Windows endpoint administration; comfortable with macOS basics.
 </li>
 <li>
 Working knowledge of AD/Azure AD/Entra ID concepts, MFA, Conditional Access (starter policies).
 </li>
 <li>
 Networking basics (TCP/IP, DNS, DHCP), printer/scanner setup, peripheral troubleshooting.
 </li>
 <li>
 Clear written &amp; verbal communication; strong customer service mindset.
 </li>
 <li>
 Certs (nice to have): MS-900 (M365 Fundamentals), MD-102 (Endpoint Admin), AZ-900 (Azure Fundamentals), CompTIA A+/Network+.
 </li>
 </ul>
 
 
 Key Deliverables (What &ldquo;Good&rdquo; Looks Like)
 
 
 <ul>
 <li>
 New starter fully operational (device, email, Teams, shared folders, printer) on Day 1.
 </li>
 <li>
 Accurate asset and license records; no &ldquo;orphaned&rdquo; accounts or devices.
 </li>
 <li>
 Tickets resolved fast with clear updates and end-user guidance.
 </li>
 <li>
 Consistent patch/AV compliance across the fleet.
 </li>
 </ul>
 
 
 Why Join Media Land Group?
 
 
 <ul>
 <li>
 Be part of one of Dubai&rsquo;s most innovative creative event agencies.
 </li>
 <li>
 Work on award-winning campaigns, global exhibitions, and iconic cultural projects.
 </li>
 <li>
 Join a dynamic, fast-paced environment with room for growth, leadership, and learning.
 </li>
 <li>
 Collaborate with a talented and passionate team that values initiative and creativity.
 </li>
 </ul>
 
 Please click on the link below to know more about Medialand Group
 
 
 
 
 
 
 https://www.instagram.com/medialandgroup/?hl=en
 
 
 
 
 
 
 https://www.youtube.com/@medialandgroup4884
 
 
 
 
 
 
 https://www.linkedin.com/company/medialandgroup/
 
 
 
</div>

Information Technology Specialist

Lift Mart Elevators and Escalators LLC

<div>
 <div>
 </div>
 <div>
 </div>
 <div>
 Key Responsibilities 
 1. System Support &amp; Ticket Handling
 <ul>
 <li>Serve as the first point of contact for any Odoo-related user issues</li>
 <li>Log and track issues or bugs, escalating to the developer when needed</li>
 <li>Test and validate fixes before pushing to live</li>
 <li>Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules</li>
 </ul>
 
 2. User Training &amp; SOP Enforcement
 <ul>
 <li>Train new joiners on basic Odoo usage for their department</li>
 <li>Conduct refresher sessions when workflows are updated</li>
 <li>Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)</li>
 </ul>
 3. Data Review &amp; Compliance
 <ul>
 <li>Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)</li>
 <li>Perform basic internal audits to ensure consistent usage across departments</li>
 <li>Support cleanup of outdated, duplicated, or mislinked records</li>
 </ul>
 
 4. System Coordination &amp; Reporting
 <ul>
 <li>Help departments generate simple reports or filters based on system data</li>
 <li>Track SLA progress in Projects or Helpdesk</li>
 <li>Coordinate with the Odoo Developer for changes or fixes, and test new features before release</li>
 </ul>
 
 5. IT Troubleshooting &amp; Internal Support
 <ul>
 <li>Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)</li>
 <li>Set up new devices and user accounts (email, Odoo, file access)</li>
 <li>Maintain an inventory of company devices and basic network tools</li>
 <li>Coordinate with external IT support vendors when needed</li>
 </ul>
 
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Odoo Support Officer & System Coordinator

Marriott International

<div>Additional Information 
Job Number25166995 
Job CategoryInformation Technology 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. 
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

IT Coordinator - The St. Regis Downtown Dubai

ACCOR

Key Responsibilities: <ul> <li>Provide first-level technical support to users for hardware, software, and network-related issues.</li> <li>Install, configure, and maintain computer systems, printers, and peripheral devices.</li> <li>Assist with user account creation, access management, and password resets.</li> <li>Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li> <li>Perform regular system updates, antivirus checks, and data backups.</li> <li>Log, track, and resolve IT service requests through the helpdesk system.</li> <li>Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li> <li>Assist with the installation and maintenance of POS, Opera, and other business applications.</li> <li>Maintain inventory records for IT equipment and ensure proper documentation.</li> <li>Provide on-site support for meetings, events, and system rollouts when required.</li> <li>Ensure adherence to IT policies, data security standards, and company protocols.</li> <li>Coordinate with vendors or external support teams when needed.</li> </ul>

IT Assistant

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