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VIA University College

<div>
 WE&rsquo;RE HIRING A DESKSIDE TECHNICIAN (L2) &ndash; EUC &amp; DC!
 
 
 Excis is a global IT support leader, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 Client in 190+ countries
 
 6000+ Engineers
 
 200+ Enterprise Clients
 
 
 We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
 
 </li>
 <li>
 Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
 
 </li>
 <li>
 Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
 
 </li>
 <li>
 Manage asset inventory, including tagging, tracking, and reporting
 
 </li>
 <li>
 Support VIP users with prompt and professional service
 
 </li>
 <li>
 Collaborate with IT teams to escalate and resolve complex technical issues
 
 </li>
 <li>
 Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Technical Skills &amp; Experience:
 
 <ul>
 <li>
 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
 
 </li>
 <li>
 Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
 
 </li>
 <li>
 Experience with Microsoft Intune and Desktop Central for endpoint management
 
 </li>
 <li>
 Proficiency with Active Directory, remote support tools, and mobile device management
 
 </li>
 <li>
 Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
 
 </li>
 <li>
 Familiarity with malware removal and basic network troubleshooting
 
 
 </li>
 </ul>
 Soft Skills &amp; Certifications:
 
 <ul>
 <li>
 Excellent verbal and written communication skills in both English and Arabic
 
 </li>
 <li>
 Exceptional customer service skills (VIP support experience preferred)
 
 </li>
 <li>
 Ability to work in a fast-paced corporate environment
 
 </li>
 <li>
 A+ Certification, MCP, or ITIL (preferred but not required)
 
 
 </li>
 </ul>
 Physical Requirements:
 
 <ul>
 <li>
 Ability to lift/move equipment (up to 50 lbs)
 
 </li>
 <li>
 Willingness to travel between office locations if required
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Collaborative and inclusive work culture
 
 </li>
 <li>
 Career growth opportunities in a global IT environment
 
 
 </li>
 </ul>
 Join Our Team!
 
 If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
 
 
 
</div>

Deskside Support Technician (L2) - EUC & DC UAE

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

Agile Consultants

Job Responsibilities:
<ol>
<li>Microsoft 365 &amp; Cloud Platforms Administration
<ul>
<li>Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).</li>
<li>Provide administration and user support for Microsoft Dynamics 365 applications.</li>
<li>Oversee onboarding processes, including cloud account provisioning, laptop setup, application installations, and configurations.</li>
<li>Ensure seamless integration and functionality across Microsoft cloud services.</li>
</ul>
</li>
<li>IT Helpdesk &amp; Support Operations
<ul>
<li>Act as the first point of contact for IT-related issues within the Dubai office.</li>
<li>Log, track, and resolve incidents and service requests using ManageEngine ticketing system.</li>
<li>Provide remote support for off-site employees and escalate issues when required.</li>
</ul>
</li>
<li>Hardware &amp; Infrastructure Support
<ul>
<li>Install, configure, and maintain laptops, desktops, monitors, printers, and access control devices.</li>
<li>Conduct preventive maintenance and provide first-level troubleshooting for hardware-related issues.</li>
<li>Ensure secure disposal and data wiping of retired IT equipment.</li>
</ul>
</li>
<li>Network &amp; Connectivity
<ul>
<li>Monitor and support internet and internal network connectivity.</li>
<li>Liaise with service providers (Du, Etisalat) for telecom and internet services, including installation, troubleshooting, and upgrades.</li>
</ul>
</li>
<li>Asset &amp; Documentation Management
<ul>
<li>Maintain an updated inventory of IT hardware, software, and cloud accounts.</li>
<li>Document system configurations, incidents, and resolutions.</li>
<li>Ensure all IT assets are tagged and properly recorded.</li>
</ul>
</li>
<li>General IT Operations
<ul>
<li>Maintain physical security of IT infrastructure (e.g., server room access).</li>
<li>Train staff on best practices for cloud applications and basic IT procedures.</li>
</ul>
</li>
</ol>
Job Requirements:
Bachelor s degree in IT, Computer Science, or related field.
3+ years of IT support experience in a corporate environment.
Strong expertise in Microsoft 365 administration and Dynamics 365 applications.
Experience in cloud-based IT environments; limited reliance on on-premises systems.
Proficiency in collaboration tools (Teams, Outlook, SharePoint Online, OneDrive).
Experience with ManageEngine or similar IT service management (ITSM) tools.
Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).

Information Technology Support Engineer

OSI Systems

The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company. Responsibilities <ul> <li>Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.</li> <li>Install, configure, and maintain operating systems and application software.</li> <li>Collaborate with other IT team members to implement new technologies and upgrades.</li> <li>Provide remote support to users across different locations.</li> <li>Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times</li> <li>Actively participate in team discussions.</li> <li>Help develop IT solutions to meet the business objectives.</li> <li>Create and maintain documentation on all IT systems as required.</li> <li>This position is based in Dubai, however travel to other UAE / Middle East sites will be required.</li> </ul> Qualifications <ul> <li>Desktop support experience</li> <li>Fluent in English, with excellent written and oral communication skills </li> <li>Experience in writing work instructions</li> <li>Capable of working with minimum supervision</li> <li>Ability to be a self-starter and finisher</li> <li>Possess a positive attitude</li> <li>Previous experience in a customer support role</li> <li>Highly motivated</li> <li>CompTIA A+ or MCP qualification preferred.</li> <li>Advanced knowledge of Microsoft Windows 11 operating system.</li> <li>Experience with network troubleshooting and basic configuration.</li> <li>Experience with remote desktop support tools and techniques.</li> <li>Competent knowledge of Microsoft Office M365 and cloud-based tools.</li> <li>Networking experience (for desktop troubleshooting).</li> <li>Knowledge of iOS and Android operating systems for mobile support.</li> </ul>

Desktop Support Administrator

Yatsudoki Chateraise

Role SummaryThe IT Coordinator is responsible for monitoring daily IT activities, managing departmental operations, supporting tasks, and ensuring efficient backend data management. The role also includes managing reports, budget utilization, and contract follow-ups while collaborating with key stakeholders to meet organizational needs.Primary Duties Operational Management<ul><li>Oversee daily workflow systems within the IT department.</li><li>Ensure timely and efficient follow-up on IT requests and issues.</li><li>Assign and manage tasks in the helpdesk system while providing guidance to IT staff.</li></ul>Data Management<ul><li>Store and organize IT department data using appropriate indexing methods.</li><li>Maintain and update data analytics platforms for future use.</li><li>Create analytical reports and track IT budgets in coordination with the CTO.</li></ul>Documentation and Reporting<ul><li>Develop impactful presentations and technical documentation for leadership and colleagues.</li><li>Ensure accurate and timely documentation of IT files, transactions, and activities.</li><li>Track and monitor quotations, LPOs, delivery notes, and invoices.</li></ul>Policy Development<ul><li>Assist in creating and updating IT policies and procedures based on new tools and research.</li></ul>Stakeholder Collaboration<ul><li>Work closely with stakeholders to understand business needs and define technical requirements.</li><li>Maintain relationships with internal and external IT resources and customers.</li></ul>Technical Support<ul><li>Provide IT support and coordinate the helpdesk system to resolve user issues.</li><li>Analyze and provide suggestions on new systems and IT projects.</li><li>Liaise with legal teams for contracts, renewals, revisions, and amendments.</li></ul>Independence of Operation<ul><li>Maintain all IT files, data, and reports.</li><li>Advise and guide IT department employees on file and document management.</li></ul>Qualifications and Experience Education<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or Business Information Management.</li></ul>Experience<ul><li>Minimum of 2 years in a similar role.</li><li>Experience in helpdesk support and IT delivery management.</li></ul>Certifications<ul><li>CAPM or equivalent Project Management certification (preferred).</li></ul>Technical Knowledge<ul><li>Proficiency in Microsoft Azure Fundamentals, AWS Essentials, and MCSA.</li><li>Knowledge of computer hardware, company software, AI, and Fintech.</li><li>Skills in process mapping tools and data analytics.</li></ul>Skills<ul><li>Project management and data analytics capabilities.</li><li>Attention to detail with a customer-focused approach.</li><li>Creative, innovative, and problem-solving mindset.</li></ul>Key Responsibilities<ul><li>Ensure compliance with IT policies and procedures.</li><li>Provide updated reports and manage IT budgets effectively.</li><li>Maintain smooth operations within the IT department.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your salary expectation ?</li><li>Do you have any certification in Project Management or CAPM ?</li></ul>Experience:<ul><li>IT Coordinator: 2 years (Preferred)</li></ul>

IT Project Coordinator - Female Only

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Desktop Support Engineer

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