it operations specialist

Thirty Madison

<div>As the IT Operations Specialist II, you will be responsible for ensuring the smooth and efficient operation of our organization's IT systems and infrastructure while delivering an exceptional, people-first technology experience. You approach IT as a service function&mdash;balancing strong technical ownership with empathy, clear communication, and a customer-centric mindset. Above all, you embody the mission of providing access to healthcare for all who suffer from chronic conditions.

This is a hybrid role based in Syracuse, NY, requiring regular in-office presence to support employees and IT operations.

Comp | Perks | Benefits
<ul>
<li>The base pay range for this position is $80,000 - $105,000 per year**</li>
<li>Robust and affordable Medical, Dental, and Vision plan options</li>
<li>Flexible time off policy</li>
</ul>
**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day
<ul>
<li>Act as a trusted IT partner by proactively understanding employee needs and translating them into reliable, scalable, and user-friendly technology solutions.</li>
<li>Maintain technical ownership of the Pharmacy Management System infrastructure, including vendor relationship management, issue escalation, and continuous improvement.</li>
<li>Provide white-glove end-user support, resolving hardware, software, and access issues with a strong focus on user experience, communication, and follow-through.</li>
<li>Support and maintain enterprise platforms including Okta, Google Workspace (GWS), 1Password, Zoom, Workday, FreshService, Slack, and other SaaS tools.</li>
<li>Administer and support MDM solutions including Microsoft Intune and Kandji, as well as Apple Business Manager (ABM), ensuring devices are secure, reliable, and easy for employees to use.</li>
<li>Own and continuously improve IT onboarding and offboarding experiences, ensuring new hires feel supported from day one and departures are handled smoothly and securely.</li>
<li>Partner with stakeholders and cross-functional teams to implement tools and workflows that remove friction, improve productivity, and scale with the business.</li>
<li>Operate and maintain core SaaS systems, balancing system reliability, security, and usability.</li>
<li>Support IT solutions that scale and automate business processes, including SSO, MDM, ticketing systems, and access management, while keeping the employee experience front and center.</li>
<li>Thrive in an Agile environment, contributing ideas and improvements that enhance both service quality and operational efficiency.</li>
<li>Perform other duties as assigned.</li>
</ul>
What you bring to the role
<ul>
<li>2+ years of professional experience in IT Operations, Systems Administration, or a related role OR a Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>Strong customer service mindset, with a genuine desire to help others and improve their day to day technology experience.</li>
<li>Working knowledge of Okta, Google Workspace, 1Password, Zoom, and common SaaS productivity tools.</li>
<li>Hands-on experience with MDM platforms such as Intune and/or Kandji, including macOS and Windows device management.</li>
<li>Familiarity with Apple Business Manager (ABM).</li>
<li>Proven ability to troubleshoot complex technical issues while communicating clearly and calmly with non-technical users.</li>
<li>Solid understanding of IT security principles, including access control, encryption, and threat detection.</li>
<li>Familiarity with ITIL framework and best practices is a plus.</li>
<li>Excellent communication and interpersonal skills, with the ability to build trust and collaborate across all levels of the organization.</li>
</ul>
Bonus points
<ul>
<li>Industry certifications such as:</li>
<li><ul><li>CompTIA A+, Network+, Security+</li>
<li>Microsoft Certified: Endpoint Administrator (MDM/Intune)</li>
<li>Apple Certified Mac Technician (ACMT)</li>
<li>Other MDM- or endpoint-focused certifications</li>
</ul></li>
</ul>All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.<div>
U.S. Applicants Only

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.
<h4 class="jobSectionHeader">
About Thirty Madison</h4>

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we've built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson &amp; Johnson, Maveron, Northzone, among others.

We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com.

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*
<ul><li>Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.</li></ul>

Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.</div></div>

IT Operations Specialist ll

KABOB CLOUD INC.

Job Overview KABOB Cloud is a global provider of cloud-based Software as a Service (SaaS) solutions for more than 500 customers ranging in size from McDonald&rsquo;s, Sephora and Ikea to small mom and pop retail shops.We are seeking a detail-oriented, proactive, self-starter to serve as a part-time IT &amp; Operational Support Specialist to join our growing dynamic team. The ideal candidate will play a crucial role in optimizing our supply chain &amp; operational processes, ensuring efficient inventory management, and contributing to overall operational excellence. This position requires a strong understanding of supply chain management principles and the ability to leverage various systems for process improvement.Responsibilities<ul><li>Configuration of computer systems to include installation of software, configuration of system settings, and testing prior to shipment to customer</li><li>Negotiation with vendors of IT equipment and services.</li><li>Manage and oversee supply chain operations, ensuring timely delivery of products and materials.</li><li>Utilize systems for inventory management and reporting.</li><li>Maintain accurate records of inventory levels, shipments, and supplier performance.</li><li>Conduct regular analysis of supply chain processes to identify areas for improvement.</li><li>Collaborate with cross-functional teams to align supply chain strategies with business objectives.</li><li>Other duties as may be assigned from time-to-time.</li></ul>Experience<ul><li>Proven experience in Information System Integrator&lsquo;s supply chain management or related fields.</li><li>Familiarity with Windows and Linux operating systems highly desirable.</li><li>Familiarity with ERP Systems, and other relevant systems is highly desirable.</li><li>Knowledge of basic IT administration and troubleshooting skills preferred.</li><li>Strong analytical skills with a focus on process improvement and inventory management.</li><li>Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.</li><li>Be able to speak in Chinese (Mandarin) to interface with Asia-based customers.</li><li>A degree in Supply Chain Management, Business Administration, or a related field is advantageous.</li><li>Must have your own reliable transportation for periodic commuting to office/customer locations in Greater LA area</li></ul>Work Location: Hybrid remote and Ontario, CA 91761 (local candidates only)Job Type: Part-timePay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li></ul>Work Location: Hybrid remote in Ontario, CA 91761

Part-time IT Technician & Operations Specialist

Emirates Investment Authority

<div>
 
 Purpose
 
 
 
 The IT Infrastructure Specialist is responsible for supporting, operating, and maintaining the organization's IT infrastructure environment to ensure high availability, performance, security, and resilience of systems and services.
 
 
 The role provides hands-on technical support across servers, networks, storage, cloud platforms, and end-user infrastructure, ensuring infrastructure services meet business requirements, operational standards, and internal governance expectations. Operating within a sovereign wealth fund environment, the role emphasizes reliability, security, documentation discipline, and controlled change management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Infrastructure Operations &amp; Support
 </li>
 <li>
 Support day-to-day operation of IT infrastructure including servers, networks, storage, operating systems, and virtualization platforms
 </li>
 <li>
 Monitor infrastructure performance, availability, and capacity, proactively identifying and resolving issues
 </li>
 <li>
 Perform system administration tasks including patching, upgrades, backups, and performance tuning
 </li>
 <li>
 Support data center, cloud, and hybrid infrastructure environments
 </li>
 <li>
 Cloud, Virtualization &amp; Platforms
 </li>
 <li>
 Support cloud infrastructure services (e.g., IaaS, PaaS) and hybrid environments in coordination with IT Operations
 </li>
 <li>
 Maintain and support virtualization platforms and storage solutions
 </li>
 <li>
 Assist with provisioning, configuration, and decommissioning of infrastructure resources
 </li>
 <li>
 Security, Continuity &amp; Resilience
 </li>
 <li>
 Support implementation of infrastructure security controls, access management, and system hardening
 </li>
 <li>
 Assist with backup, recovery, and disaster recovery processes, including testing and documentation
 </li>
 <li>
 Support vulnerability remediation, incident response, and operational risk mitigation activities
 </li>
 <li>
 Change, Incident &amp; Problem Management
 </li>
 <li>
 Participate in incident resolution, root cause analysis, and problem management activities
 </li>
 <li>
 Execute infrastructure changes in accordance with approved change management procedures
 </li>
 <li>
 Maintain accurate records of incidents, changes, and configuration items
 </li>
 <li>
 Documentation, Monitoring &amp; Governance
 </li>
 <li>
 Maintain infrastructure documentation including system configurations, diagrams, procedures, and asset records
 </li>
 <li>
 Support audits, reviews, and compliance checks by providing accurate technical documentation and evidence
 </li>
 <li>
 Ensure infrastructure operations adhere to internal IT policies, standards, and service management frameworks
 </li>
 <li>
 Vendor &amp; Technology Support
 </li>
 <li>
 Coordinate with vendors and service providers for infrastructure support, maintenance, and issue resolution
 </li>
 <li>
 Support evaluation, testing, and implementation of new infrastructure technologies and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education &amp; Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
 </li>
 <li>
 Industry certifications (e.g., Microsoft, Cisco, VMware, cloud certifications) are an advantage
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 5-8 years of experience in IT infrastructure operations or systems administration
 </li>
 <li>
 Experience supporting enterprise infrastructure environments in a financial services, government, or high-availability organization preferred
 </li>
 <li>
 Hands-on experience with servers, networks, virtualization, storage, and cloud platforms
 </li>
 <li>
 Experience working within structured IT operations and governance environments
 
 
 </li>
 </ul>
 
 Technical Expertise / Skills / Knowledge
 
 
 
 <ul>
 <li>
 Strong knowledge of server and network infrastructure, operating systems, and virtualization technologies
 </li>
 <li>
 Experience with cloud platforms and hybrid infrastructure models
 </li>
 <li>
 Familiarity with backup, disaster recovery, monitoring, and automation tools
 </li>
 <li>
 Understanding of IT service management processes (incident, change, problem management)
 </li>
 <li>
 Strong troubleshooting, documentation, and communication skills
 </li>
 <li>
 High attention to detail, security awareness, and operational discipline
 </li>
 </ul>
</div>

Infrastructure Specialist

Grand Casino MN

<div><h2 class="jobSectionHeader">It's fun to work in a company where people truly BELIEVE in what they're doing!</h2><h2 class="jobSectionHeader">
We're committed to bringing passion and customer focus to the business.</h2>
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
Grand Casino Mille Lacs/Hinckley
IT Systems Specialist
Band Member Development
DEPARTMENT:
IT
REPORTS TO:
Service Operations Manager
Build Capability. Strengthen Systems. Grow Into IT Leadership.
This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.
As the Band Member Development &ndash; IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.
This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.
What You&rsquo;ll Do
Enterprise Systems + User Support<ul><li>
Provide first-line technical support for hardware, software, network, and enterprise applications.</li><li>
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.</li><li>
Assist with user account administration including access provisioning, password resets, and system permissions.</li><li>
Support desk phone and mobile device deployment and troubleshooting.</li><li>
Participate in remote troubleshooting and resolution of technical issues to minimize downtime.</li></ul>
Service Operations + Incident Management<ul><li>
Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.</li><li>
Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.</li><li>
Escalate complex technical issues appropriately while maintaining ownership of follow-through.</li><li>
Assist with preventative maintenance and routine inspection of supported equipment across properties.</li></ul>
Systems Reliability + Compliance<ul><li>
Support system security standards, risk mitigation practices, and IT compliance requirements.</li><li>
Participate in business continuity and critical systems support, including on-call rotation.</li><li>
Act as liaison with third-party vendors for supported hardware and software solutions.</li></ul>
Growth + Development Exposure<ul><li>
Partner with IT Engineers and Project Management teams on assigned projects.</li><li>
Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.</li><li>
Learn enterprise application workflows, system integrations, and operational dependencies.</li><li>
Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.</li><li>
Contribute to continuous improvement efforts that enhance efficiency and user experience.</li></ul>
What Success Looks Like
Success in this developmental role means:<ul><li>
Building strong technical proficiency across enterprise IT systems and service operations.</li><li>
Becoming a trusted and responsive technical partner to associates and leadership.</li><li>
Demonstrating increasing independence in troubleshooting, system analysis, and project support.</li><li>
Strengthening leadership capability aligned with Mille Lacs Band values.</li><li>
Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.</li></ul>
What You&rsquo;ll Get
Growth + Mentorship<ul><li>
Structured development plan designed to prepare you for future IT leadership roles.</li><li>
Direct mentorship from IT leadership and exposure to enterprise-level initiatives.</li><li>
Cross-functional project involvement to expand technical and business knowledge.</li><li>
Opportunities for certification support and continued education.</li><li>
Competitive salary and comprehensive benefits (medical, dental, vision).</li><li>
401(k) with employer match, tuition reimbursement, and paid parental leave.</li><li>
PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
</li></ul>Culture + Legacy<ul><li>
A workplace grounded in the Seven Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.</li><li>
A Leadership culture that fosters empowerment and engagement.</li><li>
Opportunity to contribute to the long-term technology strength of the Mille Lacs Band and Grand Casino community.</li><li>
Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.</li></ul>
What You Bring<ul><li>
Required: Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.</li></ul><ul><li>
Associate&rsquo;s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.</li><li>
1&ndash;3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.</li><li>
Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Ability to maintain confidentiality and exercise sound judgment.</li><li>
Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs)</li></ul>
Work Environment<ul><li>
Supports IT operations across Grand Casino Mille Lacs and Hinckley properties.</li><li>
Participate in a scheduled, team-based on-call rotation supporting critical business systems as needed.</li></ul></div>

IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

Grand Casino Mille Lacs & Hinckley

<div>
 
 It's fun to work in a company where people truly BELIEVE in what they're doing!
 
 
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 
 For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
 
 
 
 Grand Casino Mille Lacs/Hinckley
 
 
 
 
 IT Systems Specialist
 
 
 
 
 Band Member Development
 
 
 
 
 Department
 
 
 
 IT
 
 
 
 Reports To
 
 
 
 Service Operations Manager
 
 
 
 Build Capability. Strengthen Systems. Grow Into IT Leadership.
 
 
 
 This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.
 
 
 As the Band Member Development &ndash; IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.
 
 
 This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Enterprise Systems + User Support
 
 
 
 <ul>
 <li>
 Provide first-line technical support for hardware, software, network, and enterprise applications.
 </li>
 <li>
 Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.
 </li>
 <li>
 Assist with user account administration including access provisioning, password resets, and system permissions.
 </li>
 <li>
 Support desk phone and mobile device deployment and troubleshooting.
 </li>
 <li>
 Participate in remote troubleshooting and resolution of technical issues to minimize downtime.
 
 
 </li>
 </ul>
 
 Service Operations + Incident Management
 
 
 
 <ul>
 <li>
 Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.
 </li>
 <li>
 Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.
 </li>
 <li>
 Escalate complex technical issues appropriately while maintaining ownership of follow-through.
 </li>
 <li>
 Assist with preventative maintenance and routine inspection of supported equipment across properties.
 
 
 </li>
 </ul>
 
 Systems Reliability + Compliance
 
 
 
 <ul>
 <li>
 Support system security standards, risk mitigation practices, and IT compliance requirements.
 </li>
 <li>
 Participate in business continuity and critical systems support, including on-call rotation.
 </li>
 <li>
 Act as liaison with third-party vendors for supported hardware and software solutions.
 
 
 </li>
 </ul>
 
 Growth + Development Exposure
 
 
 
 <ul>
 <li>
 Partner with IT Engineers and Project Management teams on assigned projects.
 </li>
 <li>
 Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.
 </li>
 <li>
 Learn enterprise application workflows, system integrations, and operational dependencies.
 </li>
 <li>
 Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.
 </li>
 <li>
 Contribute to continuous improvement efforts that enhance efficiency and user experience.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 Success in this developmental role means:
 
 
 <ul>
 <li>
 Building strong technical proficiency across enterprise IT systems and service operations.
 </li>
 <li>
 Becoming a trusted and responsive technical partner to associates and leadership.
 </li>
 <li>
 Demonstrating increasing independence in troubleshooting, system analysis, and project support.
 </li>
 <li>
 Strengthening leadership capability aligned with Mille Lacs Band values.
 </li>
 <li>
 Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 
 Growth + Mentorship
 
 
 
 <ul>
 <li>
 Structured development plan designed to prepare you for future IT leadership roles.
 </li>
 <li>
 Direct mentorship from IT leadership and exposure to enterprise-level initiatives.
 </li>
 <li>
 Cross-functional project involvement to expand technical and business knowledge.
 </li>
 <li>
 Opportunities for certification support and continued education.
 </li>
 <li>
 Competitive salary and comprehensive benefits (medical, dental, vision).
 </li>
 <li>
 401(k) with employer match, tuition reimbursement, and paid parental leave.
 </li>
 <li>
 PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
 
 
 </li>
 </ul>
 
 Culture + Legacy
 
 
 
 <ul>
 <li>
 A workplace grounded in the Seven Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.
 </li>
 <li>
 A Leadership culture that fosters empowerment and engagement.
 </li>
 <li>
 Opportunity to contribute to the long-term technology strength of the Mille Lacs Band and Grand Casino community.
 </li>
 <li>
 Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Required: Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.
 </li>
 <li>
 Associate&rsquo;s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.
 </li>
 <li>
 1&ndash;3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.
 </li>
 <li>
 Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to maintain confidentiality and exercise sound judgment.
 </li>
 <li>
 Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs)
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Supports IT operations across Grand Casino Mille Lacs and Hinckley properties.
 </li>
 <li>
 Participate in a scheduled, team-based on-call rotation supporting critical business systems as needed.
 </li>
 </ul>
</div>

Lutron Electronics

<div>Overview:
<div>
Lutron Electronics Co., Inc has an immediate opening for a Senior Information Systems Specialist to support our Austin, TX operations. In this position, you would be a key part of the Information Technology team supporting our production and distribution operations.</div><div> 
</div><div>To be successful in this role, you will use your interpersonal skills and technical expertise to meet the needs of the Lutron production operations and their people. You will leverage your technical knowledge, troubleshooting skills, problem solving abilities, proven communication skills, and time management abilities to add value in the Austin operation. You will support primary IT functions for our Austin manufacturing, distribution, and engineering operations.</div>
Responsibilities:
<ul><li>Ensure IT System uptime for manufacturing lines and support staff.</li><li>
Manage IT equipment inventory in Austin &ndash; tracking, procurement, and distribution.</li><li>
Implement company-wide IT initiatives to our Austin location to ensure compliance, increase security, or improve performance.</li><li>
Provide IT support and customer service to Austin team members.</li><li>
Serve as Tier 2 &ldquo;PC Helpdesk&rdquo; for local employees.</li><li>
Properly document and manage all current IT systems in the facility.</li><li>
Support applications in the production facility.</li><li>
Function as the interface between corporate and the local facility for all IT matters.</li><li>
Coordinate with corporate IT to ensure we have the proper infrastructure to support the business now and in the future.</li><li>
Support general IT production needs.</li><li>
Build and hone your skills in multiple IT disciplines.</li><li>
Be flexible and help with other projects and responsibilities as needed.</li><li>
Align to Lutron&rsquo;s culture and values:<ul><li>
Be passionate.</li><li>
Be flexible and adaptable to change.</li><li>
Be an innovative thinker.</li><li>
Be customer focused.</li><li>
Be ethical.</li></ul></li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent required</li><li>
Associate&rsquo;s degree in Computer Science, Information Systems Technology, Management information Systems is preferred</li><li>
If you have a degree, a minimum, cumulative GPA of 3.00 is required</li><li>
Knowledge of computer systems, software applications, programming languages, operating systems, networking and/or database</li><li>
Prefer 3+ years of experience in manufacturing facility with specific responsibilities for the IT function or general IT operations/admin experience</li><li>
Self-starting, inquisitive, flexible, multi-tasking</li><li>
Driven to maintain high standards of quality, even under pressure</li><li>
Skillful at solving problems with enthusiasm and creativity</li></ul>
Lutron Electronics&rsquo; position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. 
Lutron Electronics is an Equal Opportunity &ndash; Affirmative Action &ndash; Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics. 
#LI-JR1
#LEC1</div>

Senior Information Systems Specialist - Austin

Concentrix

<div>Job Title:
Technical I, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
Responsibilities:
<ul><li>Mount, install, and maintain switches and peripheral equipment in IDFs.
</li><li>Perform hardware and software upgrades and ensure antivirus and patches are updated.
</li><li>Attend to break/fix issues, supporting both internal and external clients.
</li><li>Prepare, maintain reports and records of hardware/software inventory.
</li><li>Conduct safety and maintenance checks on equipment.
</li><li>Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
</li><li>Manage service management activities including problem and incident management.
</li><li>Ensure compliance with SLA/SLO, and maintain efficient IT operations.
</li><li>Support global projects, automation initiatives, and manage site transitions.
</li><li>Address high-severity issues, ensuring efficient troubleshooting and compliance.
</li><li>Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
</li><li>Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
</li><li>Complete all assigned, mandatory training within the timeframe provided.
</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
</li></ul>Qualifications:
<ul><li>1+ year of call center experience.
</li><li>CCNA, MCSA, SCCM, BigFix certifications preferred.
</li><li>Fluent in English.
</li><li>Bachelor's degree in IT, Computer Science, or related field desirable.
</li><li>Strong IT service management and troubleshooting capabilities.
</li><li>Excellent client coordination and project management skills.
</li><li>Ability to work in compliance with ITIL and ISO standards.
</li><li>Flexible to work in rotating and night shifts.
</li></ul>Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
Full time
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