it operations specialist

METABOLIC

<div>About Metabolic
Metabolic is a specialist metabolic medicine clinic operating across multiple branches in Dubai, with a London location recently launched and further expansion underway. We run a hybrid model of in-clinic care and digital patient experience, with clinical pillars covering weight management, diabetes and pre-diabetes, cardiovascular risk, and hormonal and thyroid health.
The technology that runs the clinic sits at the centre of how we deliver care. Our EMR, patient-facing apps, clinical hardware integrations, CRM, and cloud infrastructure are not back-office concerns. They are part of the product. This role exists because we need someone who treats them the same way. 
The Role
We are looking for a Technology Operations Specialist to join the team full-time in Dubai. You will report directly to the Head of Product and Technology and take ownership of the systems, integrations, and infrastructure that keep the clinic running day to day.
This covers a broad surface area: cloud infrastructure on AWS, our EMR and staff portal, third-party application support, database management, and hands-on IT work including API integrations with clinical hardware such as our body composition machines. As Metabolic opens a third Dubai branch later this year and continues expanding, you will be a core part of making each launch operationally ready from a technology standpoint.
The UK branch is also in scope. You will support it remotely and be expected to travel when required.
This is a mid-level role. You should have three to four years of solid experience and be able to work independently from day one without needing close supervision on technical tasks. 
What You Will Own
Cloud Infrastructure
AWS is our primary cloud environment. You will manage and maintain our cloud setup, monitor performance and costs, handle access controls, and support the infrastructure decisions made by the product and technology team. Experience with GCP is a bonus but AWS is where the work is. 
EMR and Staff Portal
Our clinical system is the operational heartbeat of the clinic. You will manage user provisioning, troubleshoot issues, support staff when things go wrong, liaise with vendors, and help the team get the most out of the tools we have. As we onboard new branches, you will handle setup and configuration on each. 
Third-Party Application Support
We run a stack of integrated tools including our CRM, messaging platforms, telephony, and communication tools. You will own the operational health of these integrations, flag breakages before they escalate, and work with external vendors when issues need escalation. Familiarity with tools like Zoho, and Ziwo is useful. Knowing how to debug an integration that stops working at 8am on a clinic morning is essential. 
API and Hardware Integrations
This is one of the more hands-on parts of the role. We use clinical hardware including body composition and BMI machines that need to communicate with our systems via API. You will lead the integration work, test endpoints using tools like Postman, and ensure data flows correctly from the device to our backend. You are comfortable reading API documentation, writing or reviewing basic code, and working through integration issues methodically. 
Databases
Our systems run across MSSQL, PostgreSQL, and MongoDB. You are not expected to be a dedicated database administrator, but you need to be comfortable querying, troubleshooting, and maintaining these databases at an operational level. Running a query to investigate a data issue or checking table structure during an integration build should not require a handover. 
IT Support and Branch Readiness
When a new branch opens, the hardware needs to be set up, the software needs to be configured, and the staff need to be able to use their tools on day one. You will own the IT readiness for new branch launches and provide ongoing support across our Dubai locations. For the UK branch, this work happens remotely with periodic on-site visits. 
Requirements 
What We Are Looking For
Experience
&ndash; 3 to 4 years in a technology operations, systems engineering, or similar role
&ndash; Hands-on experience with AWS services &mdash; EC2, S3, RDS, IAM, VPC, and ideally a broader range
&ndash; Working knowledge of MSSQL, PostgreSQL, and MongoDB at an operational level
&ndash; Experience supporting or administering SaaS platforms and third-party integrations
&ndash; API integration work using tools like Postman &mdash; reading documentation, testing endpoints, debugging responses
&ndash; Familiarity with version control using GitHub and ticket management in Jira
&ndash; Experience with Google Firebase is an advantage 
Technical Skills
&ndash; Comfortable working across Windows and Linux environments
&ndash; Able to write and run basic scripts for automation or troubleshooting &mdash; Python, Bash, or similar
&ndash; Enough development context to work effectively alongside engineers and understand the implications of infrastructure decisions on the product
&ndash; Solid networking fundamentals &mdash; DNS, firewalls, VPNs, access control
&ndash; Experience with monitoring and alerting tools for cloud environments 
Practical Requirements
&ndash; Fluent in English, written and spoken, to a professional standard
&ndash; Based in Dubai and able to commute between our branches as required
&ndash; Available for occasional travel to the UK for on-site support when needed
&ndash; Holds a valid UAE residency visa or is eligible for sponsorship 
Ways of Working
&ndash; You are organised and follow through. If you say you will look into something, you look into it and report back.
&ndash; You communicate clearly with non-technical colleagues, including clinical staff who do not want a technical explanation, they want to know if the problem is fixed
&ndash; You are calm when things break. Things will break. How you respond matters more than the fact that it happened.
&ndash; You document what you do so that the next person does not have to reverse-engineer it 
Strong Plus
&ndash; Experience working in a healthcare, clinical, or regulated industry environment
&ndash; Familiarity with EMR or patient management systems &mdash; even basic exposure
&ndash; Experience supporting multi-site or multi-country technology operations
&ndash; Exposure to Flutter mobile applications or similar cross-platform frameworks from a support and integration standpoint
&ndash; Certifications in AWS (Solutions Architect, SysOps, or Developer associate level) 
What This Role Is Not
This is not a pure IT helpdesk position. You will handle support tasks, but that is a fraction of the job. Equally, it is not a software engineering role. You will work closely with engineers but you are not expected to own production code.
What it is: a broad, operationally critical role where you hold a lot of the systems knowledge that keeps the clinic running. If that kind of ownership appeals to you, read on. 
What to Include in Your Application
Send your CV along with a short note covering the following: 
&ndash; The AWS services you use most and at what depth
&ndash; A specific integration or systems problem you solved and how you approached it
&ndash; Any experience in a healthcare or clinical environment, even adjacent</div>

Technology Operations Specialist

Access Systems

<div>Job Type: Full-Time 
Job Location: Cedar Rapids Territory 
Hours: Monday&ndash;Friday, 8am&ndash;5pm

Access Systems is hiring an IT Network Implementation Specialist to join our team. In this role, you'll work directly with business clients to implement and support IT systems, networks, and software solutions. You'll be hands-on with a wide variety of client-facing projects&mdash;earn up to $65k/year based on experience.

What You'll Be Doing:
<div>
<ul><li>Install, configure, and implement servers, workstations, network devices, and software applications.</li>
<li>Assist with project design and manage installations.</li>
<li>Troubleshoot and support client environments both onsite and remotely, escalating advanced issues when needed.</li>
<li>Collaborate with fellow team members to ensure smooth and efficient completion of client work.</li>
<li>Create and maintain documentation for systems and network configurations.</li>
</ul>
</div>What We're Looking For in an IT Network Implementation Specialist:
<div>
<ul><li>Associate degree and 1-2 years of related experience or equivalent combination.</li>
<li>Experience with standard software and hardware, including MS Office, Windows Server Operating systems, and common network devices.</li>
<li>Strong dedication to customer service and excellent communication skills to build and maintain relationships with customers while being proactive.</li>
<li>Familiarity with support and troubleshooting complex server/network environments.</li>
<li>Valid drivers license with a clean driving record.</li>
</ul>
</div>Join Our Team and Enjoy:
<ul>
<li>Company car, laptop, tools, and a phone allowance.</li>
<li>Hands-on custom-tailored training with the opportunity to shadow our current technicians.</li>
<li>Full benefits package, including Medical, Dental, and Vision Insurance.</li>
<li>Matching 401(k) Retirement Savings Plan.</li>
<li>Continuous Training Opportunities and Career Advancement.</li>
<li>Company Events, Team Events, Holiday Banquets, and Incentive Trips.</li></ul> 


<div>At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.</div></div>

IT Network Implementation Specialist

Quanata

<div>
 
 To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk.
 
 
 
 
 About Us
 
 
 
 
 Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.
 
 Learn more about us and our work at quanata.com&nbsp;
 
 Our Team
 
 &nbsp;From data scientists and actuaries to engineers, designers and marketers, we&rsquo;re a world class team of tech-minded professionals from some of the best companies in Silicon Valley, and around the world.&nbsp; We&rsquo;ve come together to create the context-based insurance solutions and experiences of the future. &nbsp;We know that the key to our success isn't just about nailing the technology&mdash;it&rsquo;s hiring the talented people who will help us continue to make a quantifiable impact.
 
 The Role
 
 
 We are looking for a People Operations Specialist who will play a critical role in ensuring smooth and efficient employee lifecycle processes, from onboarding through offboarding, while maintaining accurate records and compliance with regulatory requirements. This role serves as a key point of contact for employee inquiries, supports HRIS operations and reporting, and partners cross-functionally to improve workflows, payroll coordination, and benefits administration. By maintaining organized systems, enhancing onboarding experiences, and ensuring timely completion of operational tasks, the specialist directly contributes to a positive employee experience and overall organizational effectiveness. Their work enables scalable people processes that support business continuity, compliance, and employee engagement.
 
 
 Your Day-To-Day
 
 <ol>
 <li>
 Responsible for all operational Onboarding and Offboarding tasks; ie. Launches all people operations pre and post onboarding tasks; assigns new hire trainings; launches, monitors and reviews background checks and I9 verifications; drafting all operational Offboarding documentation and processing of required offboarding tasks; partners with the People Team on enhancements of the onboarding and offboarding processes
 </li>
 <li>
 Responsible for processing all employee lifecycle changes and maintenance of employee records(i.e. onboarding, employee changes, promotions, job changes, professional development budgets, offboarding); Responsible for tracking all employee certifications within HRIS
 </li>
 <li>
 Responds to employee inquiries providing direction as needed regarding HRIS systems,&nbsp; policies and procedures; Owns responding to all employment and income verifications timely and accurately; Maintains a high standard of confidentiality and professionalism in all employee communications
 </li>
 <li>
 Owns Intranet and Employee-facing content as it pertains to Operations (ie. Labor Law postings, People Operations guides and Job Aids); Creates and maintains internal Job Aids for all operational processes/workflows; Assists with employee handbook updating
 </li>
 <li>
 Partners with Payroll Manager and Senior Compensation Analyst to ensure the accurate processing of sign on bonuses, Hi5 bonuses, separation pay, patent awards and all other types of additional payments; Provides system configuration, testing and validation support to the Senior Compensation Analyst with annual merit processing.
 </li>
 <li>
 Provides backup support to the Payroll Manager and Benefits Manager including but not limited to employee inquiries, benefit billing and reconciliations, deduction imports, troubleshooting, and continuous coverage and backup activities
 </li>
 <li>
 Owns Guusto service anniversary award platform and responsible for initiating all employee retirement and anniversary awards
 </li>
 <li>
 Responsible for ad hoc and regulatory compliance reporting (EEOC reporting, CA Pay Data) and other recurring data requests&nbsp;
 </li>
 </ol>
 
 About You
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required OR an equivalent combination of education and relevant experience OR equivalent relevant experience and;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 3-5 years experience in a People Operations and/or HRIS role
 </li>
 <li>
 Proficiency in HRIS systems, including data management, reporting, troubleshooting, and process optimization
 </li>
 <li>
 Strong knowledge of employee lifecycle processes, HR compliance requirements, and recordkeeping standards, with the ability to ensure accuracy and confidentiality across all People Operations activities
 </li>
 <li>
 Demonstrated ability to handle highly sensitive information with discretion, sound judgment and a business-centric approach
 </li>
 <li>
 Effective organizational and time management skills, with the ability to manage multiple priorities and meet deadlines while managing day-to-day requirements
 </li>
 <li>
 Exceptional attention to detail, with the ability to manage complex data sets and compliance requirements
 </li>
 <li>
 Outstanding written and verbal communication skills with the ability to explain complex topics clearly and accurately, explain policies and procedures, and partner cross-functionally with broader teams
 </li>
 <li>
 Analytical and problem-solving skills, with the ability to identify process improvements, support data reporting needs, and contribute to scalable, efficient People Operations workflows&nbsp;
 </li>
 </ul>
 
 Bonus Points
 
 <ul>
 <li>
 Paylocity experience&nbsp;
 </li>
 <li>
 Experience using AI tools and automation to improve processes, increase efficiency, and enhance employee experience
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Salary:
 
 
 $100,000 to $125,000*
 
 
 
 *Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.
 
 
 &nbsp;
 
 
 
 Additional Details:&nbsp;
 
 
 <ul>
 <li>
 
 Benefits
 
 
 : We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
 
 </li>
 <li>
 
 Work from Home Equipment
 
 
 : Given our virtual environment&mdash; in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
 
 </li>
 <li>
 
 Paid Time Off:
 
 
 All employees accrue four weeks of PTO in their first year of employment. &nbsp;New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
 
 </li>
 <li>
 
 Personal and Professional Development:
 
 
 We&rsquo;re committed to investing in and helping our people grow personally and professionally.&nbsp; All employees receive up to $5000 each year for professional learning, continuing education and career development.&nbsp; All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.
 
 </li>
 <li>
 
 Location
 
 
 : We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories.
 
 For most positions,&nbsp;
 
 
 
 occasional travel may be requested or encouraged but is not required
 
 
 
 . Some positions might require travel per the job description provided to the employee.
 
 &nbsp;Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired. &nbsp;
 
 </li>
 <li>
 
 Hours
 
 
 : We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones.&nbsp;
 
 </li>
 </ul>
 
 
 Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice.&nbsp;
 
 https://www.sf.gov/sites/https://www.sf.gov/sites/default/files/2022-12/FCO%20poster2020_0.pdf&nbsp;
 
 This role is employed by Quanata, LLC which is a separate company in the State Farm family of companies.
 
 &nbsp;
 
 If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance.&nbsp;
 
</div>

People Operations Specialist [Remote-US]

Analog

<div>
 
 Overview
 
 
 
 Analog is pioneering the era of physical intelligence. Where digital intelligence transformed our online lives, Analog is transforming the lived world, making cities more adaptive, industries more resilient, services more human centered, and experiences more extraordinary.
 
 
 At the heart of our approach are living world models, continuously updated, enriched by every capture point, every device, every interaction. Within them resides Ana, the Analog Neural Agent. Ana perceives, adapts, and guides, transforming raw data into foresight and orchestration that improves outcomes across sectors, from safeguarding high-value assets to enhancing human performance.
 
 
 
 IT Engineer ( ITOps)
 
 
 
 We are seeking a proactive and detail-oriented
 
 IT Engineer
 
 to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to do their best work.
 
 
 You will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.
 
 
 
 Responsibilities
 
 
 
 
 IT Operations &amp; End-User Support
 
 
 
 <ul>
 <li>
 Provide support for hardware, software, and network issues
 </li>
 <li>
 Manage onboarding and offboarding processes (device provisioning, access control, account setup)
 </li>
 <li>
 Own device lifecycle management (MDM, procurement, configuration, asset tracking)
 </li>
 <li>
 Maintain documentation for IT processes, systems, and policies
 
 
 </li>
 </ul>
 
 Identity &amp; Access Management
 
 
 
 <ul>
 <li>
 Administer SSO, MFA, and role-based access controls
 </li>
 <li>
 Manage provisioning/deprovisioning workflows across SaaS tools
 </li>
 <li>
 Conduct periodic access reviews and ensure least-privilege principles
 
 
 </li>
 </ul>
 
 Systems &amp; Infrastructure
 
 
 
 <ul>
 <li>
 Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira, etc.)
 </li>
 <li>
 Monitor system performance and uptime
 </li>
 <li>
 Support networking infrastructure (VPN, Wi-Fi, firewall configurations where applicable)
 </li>
 <li>
 Partner with Security on endpoint protection, patching, and compliance controls
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Implement and maintain endpoint security tools (EDR, MDM, disk encryption)
 </li>
 <li>
 Support audit readiness (SOC 2, ISO 27001, etc.)
 </li>
 <li>
 Enforce IT policies and best practices
 </li>
 <li>
 Assist in incident response and root cause analysis
 
 
 </li>
 </ul>
 
 Procurement &amp; Vendor Management
 
 
 
 <ul>
 <li>
 Own IT procurement processes for hardware, software, and SaaS tools
 </li>
 <li>
 Manage vendor relationships, renewals, and licensing agreements
 </li>
 <li>
 Track IT budget related to hardware, software subscriptions, and tooling
 </li>
 <li>
 Optimize license utilization and SaaS spend
 </li>
 <li>
 Partner with Finance and Security on vendor reviews and due diligence
 </li>
 <li>
 Maintain accurate asset inventory and cost tracking
 
 
 </li>
 </ul>
 
 Automation &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify and implement automation opportunities (e.g., onboarding workflows, device configuration)
 </li>
 <li>
 Improve IT processes for scalability and efficiency
 </li>
 <li>
 Evaluate and recommend new tools and technologies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6+ years of experience in IT Operations, IT Support, or Systems Administration
 </li>
 <li>
 Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD)
 </li>
 <li>
 Experience managing IT procurement, vendor relationships, and SaaS licensing
 </li>
 <li>
 Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune)
 </li>
 <li>
 Strong understanding of endpoint security best practices
 </li>
 <li>
 Experience with Mac and Windows environments
 </li>
 <li>
 Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls)
 </li>
 <li>
 Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus
 </li>
 <li>
 Strong documentation and communication skills
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup
 </li>
 <li>
 Scripting or automation experience (Bash, Python, PowerShell)
 </li>
 <li>
 Familiarity with zero-trust security models
 </li>
 <li>
 Experience with cloud infrastructure environments (AWS, GCP, Azure)
 </li>
 <li>
 Experience building procurement or asset management processes from scratch
 
 
 </li>
 </ul>
 
 What Working At Analog Offers
 
 
 
 <ul>
 <li>
 Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we&rsquo;re united by a belief that technology should amplify human potential rather than replace it.
 </li>
 <li>
 Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.
 </li>
 <li>
 Growth: Outstanding opportunities for learning and career development. You&rsquo;ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.
 </li>
 <li>
 Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.
 </li>
 </ul>
</div>

IT Engineer

Softoo

POSITION: NOC Executive (24/7 Operations)LOCATION: 205, Korang Road, I-10/3, Islamabad, PakistanDEPARTMENT: Network Operations Centre (NOC) / Technical OperationsREPORTS TO: NOC Lead / Operations ManagerEMPLOYMENT TYPE: Full-time, Shift-based (24/7)ABOUT THE ROLEWe're looking for a reliable and technically-aware NOC Executive to support 24/7 monitoring and operational activities within our Network Operations Centre. This is an excellent opportunity for candidates with basic technical knowledge who are eager to learn and grow in a fast-paced, mission-critical operational environment.You will be the eyes and ears of our operations team, monitoring critical systems, identifying issues promptly, and ensuring smooth communication between technical teams and vendor partners. If you thrive under pressure, pay attention to detail, and have a passion for maintaining uptime and reliability, we want to hear from you.KEY RESPONSIBILITIES<ul><li>Monitor systems, devices, and operational dashboards continuously during assigned 24/7 shift rotations</li><li>Perform routine health checks on network connectivity, device status, and system performance metrics</li><li>Identify, log, and escalate faults, alerts, or service interruptions following defined procedures and escalation matrices</li><li>Maintain detailed daily monitoring logs, incident reports, and operational records with accurate timestamps</li><li>Coordinate with internal technical teams and external vendors for rapid issue resolution and support</li><li>Perform basic troubleshooting of network and hardware-related problems, following technical runbooks</li><li>Respond promptly to alarms and operational alerts, ensuring timely acknowledgment and action</li><li>Actively contribute to maintaining system uptime and operational continuity through vigilant monitoring and quick escalation</li><li>Strictly adhere to defined Standard Operating Procedures (SOPs), escalation protocols, and operational guidelines</li><li>Support routine checks of power backup systems and environmental conditions (temperature, humidity) where applicable</li><li>Document all activities, incidents, and resolutions in ticketing systems and knowledge bases</li><li>Collaborate with team members to support seamless 24/7 NOC coverage</li></ul>REQUIRED QUALIFICATIONS &amp; SKILLSEDUCATION:<ul><li>Diploma or Bachelor's degree in IT, Telecom, Electronics, Electrical Engineering, or related technical field</li></ul>TECHNICAL KNOWLEDGE:Basic understanding of networking concepts:<ul><li>IP addressing and routing basics</li><li>Network devices (routers, switches, firewalls)</li><li>Internet connectivity and bandwidth concepts</li></ul>Basic hardware and device monitoring knowledge:<ul><li>Server and networking hardware components</li><li>Device health monitoring fundamentals</li><li>Alert and threshold interpretation</li></ul>Power backup systems awareness:<ul><li>UPS (Uninterruptible Power Supply) operation</li><li>Basic electrical safety practices</li><li>Power distribution and backup testing</li></ul>System monitoring and escalation handling:<ul><li>Monitoring tools and dashboard interpretation</li><li>Incident logging and ticket management</li><li>Clear escalation procedures and when to escalate</li></ul>PROFESSIONAL COMPETENCIES:<ul><li>Proficiency with standard computer applications:</li><li>Microsoft Office (Word, Excel)</li><li>Email communication</li><li>Dashboard and monitoring tools</li><li>Strong communication and coordination skills:</li><li>Clear verbal and written communication</li><li>Professional phone etiquette</li><li>Ability to convey technical issues to non-technical stakeholders</li><li>Willingness to work in rotational shift system:</li><li>Flexibility for night shifts, weekends, and holidays</li><li>Ability to adapt to 24/7 operational demands</li><li>Reliable and punctual attendance</li></ul>EXPERIENCE<ul><li>Preferred: 0-2 years of relevant experience in NOC, technical support, helpdesk, or system monitoring roles</li><li>Fresh graduates and career changers with strong technical aptitude and willingness to learn are highly encouraged to apply</li><li>Prior exposure to monitoring tools, ticketing systems, or technical support environments is a plus but not required</li></ul>KEY COMPETENCIES &amp; PERSONAL ATTRIBUTES<ul><li>Exceptional attention to detail &ndash; catching issues others might miss</li><li>Discipline and reliability &ndash; showing up on time for every shift and being accountable to your team</li><li>Quick response capability &ndash; reacting swiftly to alerts and operational events</li><li>Basic troubleshooting mindset &ndash; logical thinking to diagnose and escalate issues appropriately</li><li>Strong adherence to process &ndash; following SOPs and escalation matrices precisely</li><li>Team coordination and communication &ndash; working effectively with colleagues and stakeholders</li><li>Calm under pressure &ndash; maintaining composure in high-stress operational scenarios</li><li>Proactive engagement &ndash; taking initiative to prevent or address potential issues</li><li>Documentation focus &ndash; accurately recording incidents and actions taken</li></ul>WORKING CONDITIONS<ul><li>Shift-based role with 24/7 coverage requirements (including night shifts, weekends, and public holidays)</li><li>Rotational shifts: Morning, Evening, and Night shifts on a defined rotation schedule</li><li>On-site work required &ndash; stationed at NOC facility in Islamabad</li><li>Continuous environmental monitoring in a tech-forward operations centre</li><li>Exposure to multiple IT systems, tools, and monitoring platforms</li><li>Performance measured on uptime, incident response time, and documentation accuracy</li></ul>WHAT WE OFFER<ul><li>Comprehensive on-the-job training in NOC operations and monitoring tools</li><li>Opportunity to work in a mission-critical environment supporting the entire organization</li><li>Clear career progression pathway into Senior NOC roles, System Administration, or Network Engineering</li><li>Supportive team culture with mentoring from experienced NOC professionals</li><li>Competitive salary with shift allowances and benefits</li><li>Professional development support and certification opportunities</li><li>Exposure to enterprise-grade IT infrastructure and operations</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>This role requires 24/7 rotational shifts including, weekends, and public holidays. Please explain how this fits with your personal situation.</li></ul><ul><li>Imagine you're monitoring systems at 2 AM and receive an alert: &quot;Database Server Connectivity Lost.&quot; Walk us through exactly what you would do in the first 5 minutes - what information would you gather, what would you check, and who would you escalate to? </li></ul>Note: Your response not AI generated. Work Location: In person

IT Executive /NOC Executive (24/7 Operations)

World Food Programme

<div>DEADLINE FOR APPLICATIONS
18 June 2026-23:59-GMT+05:00 Pakistan Standard Time (Karachi)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. 
ABOUT WFP 
 
The World Food Programme is the world&rsquo;s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. 
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. 
 
To learn more about WFP, visit our website: https://www.wfp.org
WHY JOIN WFP?<ul><li>
WFP is a 2020 Nobel Peace Prize Laureate.</li><li>
WFP offers a highly inclusive, diverse, and multicultural working environment.
</li><li>WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.</li><li>
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.</li><li>
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).</li></ul>
About the Job
Job Title: IT Operations Associate
Grade: Level 6 and equivalent
Duty Station: Multiple Locations within Pakistan
Date of Publication: 4 June 2026
Deadline of Application: 18 June 2026
This Vacancy Announcement is for Pakistan Nationals Only.
Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.
JOB PURPOSE
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. 
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. 
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff. 
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. 
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff. 
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. 
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. 
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. 
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
EDUCATION &amp; EXPERIENCE
Education:
Completion of secondary school education. A post-secondary certificate or Bachelor&rsquo;s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.
Experience:
<ul><li>6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.</li><li>Has experience analysing service management results and development service enhancement recommendations.</li><li>Has participated in business process re-engineering efforts and identified service management improvements.</li><li>Has experience participating in country office procurement/budgeting process.</li></ul>
Language:
Fluency in both oral and written communication in English and Urdu.
HOW TO APPLY
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.
WFP LEADERSHIP FRAMEWORK 
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. 
REASONABLE ACCOMMODATION 
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER 
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. 
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION<ul><li>
All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
</li><li>We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.</li><li>
If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.</li><li>
At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.</li><li>
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.</li></ul>
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. 
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.</div>

Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

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