it operations specialist

Humara Ghar (Pvt) Ltd.

<p><b>Position Overview</b></p><p>The IT &amp; Campaign Operations Specialist is responsible for ensuring the seamless operation of the company&rsquo;s IT infrastructure, providing technical support to staff, and managing communication campaigns across multiple platforms. This role combines strong technical expertise with analytical and operational skills to support both IT and business growth initiatives.</p><p><b>Key Responsibilities</b></p><p><b>IT Infrastructure &amp; Support</b></p><ul><li><b>Technical Support &amp; Troubleshooting:</b> Provide timely assistance to employees by diagnosing and resolving hardware, software, and network-related issues, ensuring minimal downtime and efficient workflow.</li><li><b>System Maintenance &amp; Monitoring:</b> Monitor and maintain the health of servers, networks, and workstations by performing updates, backups, and security checks to prevent disruptions.</li><li><b>Network Configuration &amp; Management:</b> Oversee the installation, configuration, and management of network hardware and software to ensure reliable connectivity across departments.</li><li><b>User Training &amp; Support:</b> Conduct onboarding sessions and provide ongoing training for employees on IT systems, applications, and security best practices.</li><li><b>Security &amp; Compliance:</b> Support the implementation of security protocols, firewall management, and compliance with relevant standards to safeguard company data.</li></ul><p><b>Call Center Systems Support</b></p><ul><li>Collaborate with PBX and SIP vendors to ensure smooth and uninterrupted call center operations.</li><li>Troubleshoot, configure, and maintain PBX/SIP phone systems and call routing to optimize communication flow and service delivery.</li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li>Work closely with various business units to implement IT-driven solutions that support operational efficiency and enhance system performance.</li><li>Act as a bridge between technical and non-technical teams to align IT strategies with business goals.</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Strong knowledge of IT systems, networking, and troubleshooting.</li><li>Familiarity with PBX and SIP-based call center systems.</li><li>Experience in campaign management (SMS, Robocall, WhatsApp) and data analysis.</li><li>Excellent problem-solving, communication, and training skills.</li><li>Ability to balance multiple responsibilities across IT support and marketing operations.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs110,000.00 - Rs130,000.00 per month</p><p>Work Location: In person</p>

IT & Cmpaign Operations Specialist

Takamol Holding

<div>
 <p>
  We are seeking a highly skilled
  <strong>
   IT Security Operations Specialist
  </strong>
  to join our team. The ideal candidate will be responsible for safeguarding Takamol&rsquo;s digital infrastructure by managing access, monitoring threats, and enforcing security measures across systems and devices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Administer and optimize Identity and Access Management (IAM) solutions to strengthen security measures.
  </li>
  <li>
   Supervise and manage Privileged Access Management (PAM) tools, particularly focusing on solutions like BeyondTrust, ensuring top-tier access controls and vigilant monitoring.
  </li>
  <li>
   Ensure the security and integrity of Azure Active Directory environments.
  </li>
  <li>
   Monitor and respond to security incidents and alerts related to Azure AD, implementing mitigation strategies as needed.
  </li>
  <li>
   Enforce security policies and configurations on mobile devices using solutions like AirWatch, MobileIron, and Microsoft Intune.
  </li>
  <li>
   Monitor and respond to security incidents and threats on mobile devices, ensuring compliance with organizational policies.
  </li>
  <li>
   Deploy and manage security monitoring tools to detect and respond to threats in real-time.
  </li>
  <li>
   Investigate and analyze security incidents, coordinating with relevant teams to mitigate and resolve issues.
  </li>
  <li>
   Oversee DLP solutions from vendors like Microsoft, Symantec, and Forcepoint to preserve the confidentiality and integrity of company data.
  </li>
  <li>
   Proactively scout for potential data leak points and respond decisively during data breach events.
  </li>
  <li>
   Collaborate closely with IT members to guarantee timely software and system patching.
  </li>
  <li>
   Continuously scan systems for unpatched vulnerabilities, pushing for adherence to organizational compliance benchmarks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, or a closely related field.
  </li>
  <li>
   Minimum of 2 years of specialized experience in security operations, emphasizing IAM, PAM, Azure AD, MDM, DLP, and patch management.
  </li>
  <li>
   Preferred certifications include the Microsoft Certified: Azure Active Directory Administrator Associate, and other relevant IAM/PAM/security certifications.
  </li>
  <li>
   Demonstrated capability in analytical thinking, troubleshooting, and problem-solving.
  </li>
  <li>
   communication skills, with the ability to translate intricate security topics into understandable terms for a varied audience.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Security Operations Specialist

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is excited to invite applications for the role of Specialist - Infrastructure Operations. This position is critical to maintaining the operational efficiency and reliability of our infrastructure systems. As a key member of our team, you will be responsible for overseeing the daily operations of our IT infrastructure, ensuring the highest levels of performance and availability.</p><p>
Your expertise will contribute to the successful continuity of our services, supporting our mission to deliver exceptional experiences and initiatives.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Monitor and manage the performance of infrastructure systems, identifying and resolving issues proactively to ensure optimal operation.</li>
<li>Support the deployment and configuration of new infrastructure technologies and systems.</li>
<li>Assist in the development and implementation of operational processes, policies, and procedures to enhance system efficiency and security.</li>
<li>Collaborate with IT teams to troubleshoot and resolve infrastructure operations issues in a timely manner.</li>
<li>Document operational procedures, system configurations, and incidents to maintain comprehensive operational records.</li>
<li>Participate in capacity planning and resource allocation to meet fluctuations in demand.</li>
<li>Stay updated on industry trends and best practices to continuously improve infrastructure operations.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>1-3 years of experience in infrastructure operations or IT support roles.</li>
<li>Basic understanding of network architecture, server management, and virtualization technologies.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and teamwork abilities.</li>
<li>Proficiency in Microsoft Office Suite and familiarity with monitoring tools.</li>
<li>A proactive approach to learning and adapting to new technologies.</li>
</ul><p><b>Benefits</b></p><p>
Comprehensive benefits package</p></div>

Specialist - Infrastructure Operations

JTI - Japan Tobacco International

<div><div><p><b>Job Summary
</b><br>
We are seeking an IT Service Specialist (Outsourced role) to manage and support our IT hardware, software, and network systems. The role ensures smooth IT operations, resolves technical issues, and collaborates with internal teams and external vendors to deliver reliable IT services.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Support GSC projects and IT improvements.
</p></li><li><p>Configure, maintain, and replace IT hardware; manage IT inventory and software licenses.
</p></li><li><p>Assist users with technical issues, incidents, and ticketing systems (e.g., ServiceNow).
</p></li><li><p>Diagnose and troubleshoot hardware, software, and connectivity problems.
</p></li><li><p>Manage devices (PCs, printers, routers, mobiles, conferencing systems).
</p></li><li><p>Educate users on IT standards, policies, and provide training.
</p></li><li><p>Maintain strong vendor relationships and support third-party IT suppliers.
</p></li><li><p>Ensure SLA compliance for maintenance and repairs.
</p></li><li><p>Assist in identifying business process improvements.
</p></li></ul><p><b>Qualification
</b></p><ul><li><p>Bachelor&rsquo;s degree in IT, Computer Science, Communication Engineering, or related field
</p></li><li>Fluency in English
</li><li><p>Certifications (CCNA, Microsoft Certified IT Professional) preferred.
</p></li><li><p>Prior experience in IT support or related roles.
</p></li><li><p>Strong problem-solving and communication skills.
</p></li><li><p>Solid knowledge of systems, networks, and troubleshooting.
</p></li><li><p>Ability to work independently and manage multiple tasks in a dynamic environment.</p></li></ul></div></div><p></p>

IT Services Specialist

Etisalat

<div><div><b>IT Technical Support Senior Specialist.IT Operations &amp; Infrastructure</b> <b>-</b> <b>(</b><b>250002D1</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Provide full support &ldquo;Fixing problems-Deployments-Upgrades&rdquo; to all client-side related problems as a second line of support. Provided support covers operating systems, applications and SW, HW assessments, etc&hellip; Manage and support all client-side related projects, when it comes to new services provided, or new ideas introduced, for client machines located inside main buildings.
</p><p><b>
Report To Position Name</b></p><p>
Providing support services to ETISALAT MISR Desktop Infrastructure Systems.Supporting Microsoft&rsquo;s User Applications and Operating Systems.Manage and Administrate Active Directory Objects creation, deletion, updating and cleanup.Supporting ETISALAT employees and outsourcing located at ETISALAT main buildings inside Cairo.Using remote supporting tools like (SCCM, remote desktop, dame ware, VNC) to remotely solve escalated incidents.Supporting ETISALAT MISR applications (CRM Applications, Internal Used Systems)Using HPSM engine application to respond to technical problems escalated from the first line of support.Resolving more than 90% of the reported problems on the spot to exceed the required internal SLA&rsquo;s.Manage and Handle problems in the problem management context.Handling Mails forwarded to the IT Technical support team.Handing projects and tasks assigned to the IT Technical support team.Participate in deploying and installing new software packages and applications, in addition to the implementation of new technical projects and solutionsCreating and developing scripts and tools that automate certain daily tasks</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in Computer Science / Engineering. Excellent in managing people. Excellent Computer skills. Excellent in Arabic &amp; English (Reading, Writing &amp; Oral). Excellent communication and customer oriented skills.<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 1 to 2 years&rsquo; Experience. Experience in managing Microsoft IT based operations.<br>
</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Essential: MCP 2008/2012 Certified. Attend &ldquo;Managing people&rdquo; course. ITIL Foundation Certified. Desirable: Attend CCNA course. - MCSE 2012 Certified</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 27/Sep/2025, 5:00:00 PM</div></div>

IT Technical Support Senior Specialist.IT Operations & Infrastructure

Julphar

<div></div><div><div><div><div><div><div><b>Job Summary/Main Purpose</b></div>
<div>
The IT Specialist &ndash; IT Operations is responsible for providing advanced technical support and ensuring stable IT operations across the organization. The role focuses on troubleshooting, resolving escalated issues, supporting ITIL processes, administering Office 365, assisting with cloud-based environments, and ensuring compliance with pharmaceutical industry standards (GxP, GMP, CSV, 21 CFR Part 11). This role requires hands-on expertise, attention to detail, and strong collaboration with business units and Quality Assurance teams to ensure validated systems remain compliant and operational.</div><br>
<div></div>
<div><b>
Main Responsibilities:</b></div><br>
<div></div>
<ul>
<li>Manage and ensure Computer System Validation (CSV) activities/tasks for new and existing IT systems in alignment with GAMP 5 and regulatory requirements.</li>
<li>Participate in IT audits and ensure IT Audit compliance.</li>
<li>Follow, support and ensure IT and related process remain compliant</li>
<li>Prepare and review validation documentation including
</li><li>Collaborate with team members, business and relevant stakeholders to meet business requirements.
</li><li>Ensure IT systems meet data integrity, audit trail, and electronic record/e-signature (ERES) requirements.</li>
<li>Coordinate with Quality Assurance, manufacturing, and external vendors for validation planning and execution.</li>
<li>Support to manage application upgrades, patching, and change control in compliance with ITIL and GMP standards.</li>
<li>Provide Level 2 technical support for escalated IT issues (hardware, software, networks, and applications).</li>
<li>Troubleshoot and resolve advanced problems in Office 365 (Exchange Online, SharePoint, Teams, OneDrive).</li>
<li>Support ITIL processes (Incident, Problem, Change, Service Request) and maintain proper documentation.</li>
<li>Provide L2 support for GxP/GMP systems, ensuring issues are logged, resolved, and documented per compliance needs.</li>
<li>Ensure IT systems comply with 21 CFR Part 11 and data integrity requirements.</li>
<li>Support end-user training on IT systems and act as a key contact for escalated IT service desk tickets.</li>
<li>Maintain IT Asset records, participate in Physical Asset verification programs and support hardware/software lifecycle management.</li>
</ul><ul><li>Oversee and ensure the smooth operation of the IT ticketing solution.</li>
<li>Ensure that support tickets are properly logged, categorized, prioritized, and resolved in a timely manner.</li>
<li>Ensure proper recording and tracking of all IT assets in the asset management system.</li>
<li>Perform periodic IT SOP tasks, activities to ensure compliance.
</li></ul><ul><li>Collaborate with QA, IT Security, and business stakeholders to ensure IT operations meet regulatory expectations.</li></ul><br>
<div></div>
<div><b>
Requirements (Knowledge, Skills &amp; Attributes)</b></div><br>
<div></div>
<p><b>
Qualifications &amp; Essential:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or equivalent.</li>
<li>5+ years of IT operations experience, with at least 2&ndash;3 years in L2 support.</li>
<li>Strong knowledge of ITIL processes and ticketing tools (e.g., ManageEngine).</li>
<li>Hands-on experience in Office 365 administration.</li>
<li>Good Knowledge in excel applications and expert in PowerPoint presentations.</li>
<li>2 &ndash; 3 Years experience in Pharma industry, with exposure to GxP, GMP, CSV, and regulatory compliance (21 CFR Part 11).</li>
<li>Good understanding of IT security policies and controls.</li>
<li>Strong problem-solving and communication skills.</li>
</ul>
<p><b>Preferred Certifications:</b></p>
<ul>
<li>ITIL V4 Foundation certification.</li>
<li>GAMP 5 / CSV Training/Certification</li>
<li>Microsoft 365 certifications (MD-100, MS-700, MS-100).</li></ul></div></div></div></div></div><p></p>

Specialist - IT Operations

<p><strong>Overview:</strong></p><p><br>An IT Office Specialist is a professional who develops, maintains, and troubleshoots an organization’s computer systems, website, emails, networks, and software to ensure smooth, secure, and efficient operations.</p><p>&nbsp;</p><h3>Key Responsibilities</h3><p>&nbsp;</p><ul><li><strong>Technical Support:</strong> Provide technical assistance to end-users for hardware, software, emails, websites, and network issues.</li><li><strong>Installation &amp; Configuration:</strong> Install, configure, and upgrade computer hardware, software, emails, websites, and network components.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve technical problems to minimize downtime and ensure system performance.</li><li><strong>Security Management:</strong> Implement and monitor security measures, manage firewalls, antivirus software, and ensure data privacy.</li><li><strong>System Maintenance:</strong> Perform routine maintenance, including data backups, system monitoring, and performance optimization.</li><li><strong>Network Management:</strong> Administer and maintain network systems, including wireless networks, to ensure reliable connectivity.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for system configurations, software updates, and procedures.</li><li><strong>Compliance:</strong> Ensure organizational compliance with IT policies, standards, and relevant security regulations.</li></ul><p>&nbsp;</p><h3>Education and Qualifications</h3><p>&nbsp;</p><ul><li>Degree in Information Technology, Computer Science, or a related field (preferred)</li><li>Relevant IT certifications (beneficial)</li><li>Minimum 2 years of related work experience</li></ul>

IT Office Specialist

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