customer operations support team leader-1 Jobs in Indianapolis United States

customer operations support team leader-1

operations management trainee Jobs in Indianapolis United States

operations management trainee

it operations support

AES Corporation

<p></p><div><p>Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a <b>Fortune 500 company</b> that's leading the charge in the global energy revolution. With operations spanning <b>14 countries</b>, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the <b>Top Ten Best Workplaces for Innovators</b> by Fast Company in 2022. And with our certification as a <b>Great Place to Work</b>, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.</p><p></p><p>
AES is proudly <b>ranked #1 globally</b> in renewable energy sales to corporations, and with <b>$12.7B in revenues in 2023</b>, we have the resources and expertise to make a significant impact as we provide electricity to <b>25 million customers worldwide. </b>As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as <b>24/7 carbon-free energy</b> for data centers, are setting the pace for rapid, global decarbonization.</p><p></p><p>
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.</p><p></p><div><div><p><b>
Position Summary</b></p></div><div><p>
We are seeking a Customer Operations Support Team Leader who will be responsible for leading a team of technical trainers and quality assurance analysts. They will be responsible for driving the creation, maintenance, and delivery of accurate, role-specific training content for our Customer Service Representatives (CRM) and Billing &amp; Revenue Agents (SAP ISU). This is a working leader role requiring deep technical expertise in SAP ISU and CRM systems, combined with instructional design capabilities and leadership experience. This leader will also be responsible for the Quality Assurance program to ensure the quality of customer interactions.</p></div><p></p><div><p><b>
Responsibilities</b></p></div><div><p>
Content Development &amp; Maintenance</p></div><div><ul><li><p>
Design, develop, and maintain technical training content for SAP ISU and CRM systems.</p></li></ul></div><div><ul><li><p>
Ensure training materials are accurate, up-to-date, and aligned with system functionality and business processes.</p></li></ul></div><div><ul><li><p>
Translate complex system workflows into digestible, role-based learning modules.</p></li></ul></div><div><p>
Training Strategy &amp; Execution</p></div><div><ul><li><p>
Collaborate with operations, IT, and subject matter experts to identify training needs and gaps.</p></li></ul></div><div><ul><li><p>
Lead the development of onboarding and continuous learning programs for Customer Service and Billing &amp; Revenue teams.</p></li></ul></div><div><ul><li><p>
Implement best practices in adult learning and instructional design.</p></li></ul></div><div><p>
Communications</p></div><div><ul><li><p>
Lead the drafting and delivery of clear, timely, and effective communications to call center and Billing and Revenue teams.</p></li></ul></div><div><ul><li><p>
Ensure messaging supports training initiatives, system changes, and operational updates.</p></li></ul></div><div><ul><li><p>
Collaborate with stakeholders to align communications with business goals and employee needs.</p></li></ul></div><p></p><div><p><br>
System Expertise</p></div><div><ul><li><p>
Serve as the in-house expert on SAP ISU and CRM functionality as it relates to customer operations.</p></li></ul></div></div><div><div><ul><li><p>
Participate in system upgrades, testing, and change management to ensure training content reflects current system capabilities.</p></li></ul></div><div><p>
Quality Assurance</p></div><div><ul><li><p>
Maintain a comprehensive quality assurance framework aligned with organizational goals and customer experience standards.</p></li></ul></div><div><ul><li><p>
Analyze QA data to identify systemic issues and lead cross-functional initiatives to improve service delivery and customer satisfaction</p></li></ul></div><div><ul><li><p>
Use insights from QA trends to inform strategic decisions, process enhancements, and training programs.</p></li></ul></div><div><p>
Team Leadership</p></div><div><ul><li><p>
Provide mentorship and professional development opportunities to their team, ensuring consistency and excellence training and evaluation programs.</p></li></ul></div><div><ul><li><p>
Set clear goals, provide feedback, and ensure high-quality output from the team.</p></li></ul></div><div><ul><li><p>
Foster a culture of continuous improvement and excellence.</p></li></ul></div><p></p><div><p><br>
Cross-Functional Collaboration</p></div><div><ul><li><p>
Partner with IT, business analysts, and operational leaders to ensure training and QA aligns with system changes and business priorities.</p></li></ul></div><div><ul><li><p>
Support performance improvement initiatives through targeted training interventions.</p></li></ul></div><p></p><div><p><b><br>
Education / Experience (Required)</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in business, Information Systems, Education, or related field (or equivalent experience).</p></li></ul></div><div><ul><li><p>
Minimum 5 years of experience in SAP ISU and CRM systems within a utility or similar industry.</p></li></ul></div><div><ul><li><p>
Proven experience developing technical training content and leading training initiatives.</p></li></ul></div><div><ul><li><p>
Strong understanding of customer service and billing operations in a regulated utility environment.</p></li></ul></div><div><ul><li><p>
Experience with instructional design tools and learning management systems (LMS).</p></li></ul></div><div><ul><li><p>
Experience developing and maintaining QA programs.</p></li></ul></div><div><ul><li><p>
Excellent communication, facilitation, and project management skills.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to lead and develop a high-performing team.</p></li></ul></div></div><p></p><div><div><p><b><br>
Preferred </b><b>S</b><b>kills and </b><b>E</b><b>xperience</b></p></div><div><ul><li><p>
Familiarity with adult learning principles and training evaluation methodologies.</p></li></ul></div><div><ul><li><p>
Familiarity with developing or maintaining QA evaluations and guidelines, preferably with AI incorporation</p></li></ul></div><div><ul><li><p>
Prior experience in a utility undergoing digital transformation or system implementation.</p></li></ul></div></div><p></p>
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.</div><p></p>

Customer Operations Support Team Leader-1

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Operations
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p>We are seeking a <b>Compensation Planning and Operations Director </b>to lead the design, implementation, and execution of our global Customer Success compensation strategy. This is a high-impact, strategic role responsible for translating Salesforce's revenue goals into effective compensation plans that motivate our sales teams and drive business performance.
<br>
<br>
You will own the entire lifecycle of compensation, from annual planning and metric design to operational execution and attainment calculation You will partner directly with senior leadership across Customer Success, Finance, and HR to build and manage a world-class compensation framework. Success in this role requires deep expertise in compensation, strong business acumen, process design, project management and the ability to manage complex operational processes at scale.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Lead the end-to-end annual compensation planning process, including partnering with leadership on plan design, metric selection, component weightings, and policy determination (e.g., new hires, LOAs).
</p></li><li><p>Direct all compensation operations, ensuring the accurate and timely calculation of quarterly attainment and payouts. Manage KSO/MBO assessment processes, exception handling, and inspections.
</p></li><li><p>Oversee the systems and tools strategy for compensation. Lead the configuration, maintenance, and continuous improvement of compensation payment and forecasting tools (e.g., Spiff) to drive automation and efficiency.
</p></li><li><p>Develop and deliver comprehensive documentation, socialization, and enablement materials for new compensation plans and processes to ensure clear understanding and adoption across the organization.
</p></li><li><p>Build and maintain strong, collaborative relationships with senior executives and stakeholders in Sales, Finance, HR, and Operations to drive alignment and execute compensation strategies effectively.
</p></li></ul><p></p><p><b>Qualifications &amp; Experience
</b></p><ul><li><p>10+ years in an operational role within Sales Operations, Compensation, or Finance, with a proven track record of managing enterprise-scale sales compensation programs.
</p></li><li><p>Deep expertise in sales compensation plan design, mechanics, and best practices within a large, complex SaaS or tech environment.
</p></li><li><p>Strong financial and business acumen, with the ability to build sophisticated models for compensation forecasting, cost-of-sales analysis, and performance tracking.
</p></li><li><p>Proven experience leading and managing complex, cross-functional projects and processes in a fast-paced, dynamic environment.
</p></li><li><p>Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including senior executives.
</p></li><li><p>High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams.
</p></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.</div><p></p>

Compensation Planning & Operations Director

VIAVI Solutions

<div></div><div><div>Summary:</div>
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.<br>
<br>
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company &ndash; to question, to collaborate and to push for solutions that will delight our customers.<br>
<br>
Job Title: Engineering Site Coordinator/Admin Asst<br>
<br>
Job Summary: We are seeking a detail-oriented Administrative Assistant to provide comprehensive support to our Engineering department. This role requires a proactive individual who can manage multiple responsibilities including documentation control, supplier coordination, facilities management, and cross-functional communication while supporting engineering operations across global teams.<div></div><div>
Duties &amp; Responsibilities:</div><div>
Key Responsibilities:</div><ul><li>
Coordinate procurement activities including submitting purchase requisitions, tracking purchase order status, onboarding new suppliers, and managing supply stock refreshes and ad hoc requests</li><li>
Maintain financial planning documents including the Engineering Planning Workbook with CapEx, depreciation, and quarterly accruals, and prepare expense reports for team purchasing cards and travel</li><li>
Create and manage Engineering Change Orders (ECOs) and Manufacturing Change Orders (MCOs) for software releases, and assist with Bill of Materials (BOM) creation and updates for assemblies</li><li>
Handle domestic and international shipping logistics for Engineering department requests</li><li>
Collaborate with IT and Facilities teams to resolve system access issues, coordinate hardware replacements and equipment redeployment, and submit and track facilities work orders</li><li>
Develop monthly presentations for Engineering communications including team anniversaries and company news, maintain anniversary tracking systems, and coordinate catering for team events</li><li>
Serve as primary liaison between engineering teams, procurement, and external vendors while responding to inquiries regarding part numbers, documentation, and supplier issues</li><li>
Support cross-functional communication and coordination across multiple departments and global team members</li></ul><div></div><div>
Pre-Requisites / Skills / Experience Requirements:</div><div>
Required Qualifications:</div><ul><li>
Associate's degree or equivalent</li><li>
2+ years of administrative experience, preferably in an engineering or technical environment</li><li>
Proficiency in Microsoft Office Suite, particularly Excel for data management and analysis</li><li>
Expense reporting, and basic financial tracking</li><li>
Strong organizational skills with ability to manage multiple priorities simultaneously</li><li>
Excellent written and verbal communication skills for internal and external interactions</li></ul><div></div><div>
Preferred Qualifications:</div><ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
Experience with purchase requisitions</li><li>
Experience with SharePoint and engineering collaboration tools</li><li>
Familiarity with engineering documentation processes</li><li>
Knowledge of procurement processes and supplier management</li><li>
Experience coordinating across global teams and time zones</li><li>
Background in facilities coordination or IT support coordination</li><li>
Event planning and internal communications experience</li></ul><div></div><div>
Skills Required:</div><ul><li>
Advanced Microsoft Excel capabilities for maintaining complex spreadsheets and databases</li><li>
Strong written and verbal communication skills for global team coordination</li><li>
Detail-oriented documentation and change control abilities</li><li>
Procurement coordination and vendor management skills</li><li>
Financial planning and expense management capabilities</li><li>
Multi-tasking and project coordination across various departments</li><li>
Problem-solving skills for resolving system and logistics issues</li></ul><div></div><div>
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.</div><div></div><div>
VIAVI Solutions is an equal opportunity and affirmative action employer &ndash; minorities/females/veterans/persons with disabilities.</div></div>

Administrative Assistant (Engineering Group)

Kroger

<div>Plan, coordinate and supervise the daily activities of assigned departments, such as maintenance, operations and the warehouse, to ensure efficient operations. Responsible for ensuring all tasks performed by associates and others are performed safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality and Reliability (SQR) and our Customer 1st strategy. Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.<p>
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.</p><p>
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!</p><p><b>
What you'll receive from us:
</b></p><p><b>The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:<br>
</b><br>
</p><ul><li>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
</li><li>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
</li><li>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
</li><li>Valuable associate discounts on purchases, including food, travel, technology and so much more.
</li><li>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
</li><li>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
</li></ul><b>For more information about benefits and eligibility, please visit </b><b>our Benefits Page </b><b>! </b><b>Minimum
</b><br>
<ul><li>Bachelor's Degree a discipline supporting food manufacturing operations or 3+ years equivalent experience and training
</li><li>Thorough knowledge of department operations and procedures
</li><li>Ability to write brief reports and log documentation
</li><li>Ability to understand complex instructions
</li><li>Strong oral and written communication skills
</li><li>Basic math and computer skills</li></ul><div><b>
Desired
</b><br>
<ul><li>Previous experience working in a manufacturing plant
</li></ul>- Working knowledge of lean manufacturing practices- Support and participate in the plant's safety process
<br>
<ul><li>Oversee daily activities of assigned shift relying on high degree of concentration and knowledge of the operations process, and provide necessary, daily communication with managers, leads, and all associates
</li><li>Plan, coordinate and advise department associates of work to be completed each day
</li><li>Oversee daily set up of machinery and equipment prior to production for efficient and effective operation
</li><li>Monitor production process to ensure smooth flow
</li><li>Receive and resolve operation problems for assigned shift
</li><li>Monitor performance of department associates to ensure adherence to established standards and procedures such as safety and housekeeping
</li><li>Give verbal and written reports daily to the production manager and any other necessary personnel to fulfill appropriate documentation.
</li><li>Visually inspect products and operations to ensure quality of products and work. Ensure plant achieves 85% reliability on production lines
</li><li>Facilitate or schedule communication meetings regularly with department associates
</li><li>Provide progressive training to develop shift leads
</li><li>Provide regular feedback to associates on performance against all department and plant goals and objectives
</li><li>Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements
</li><li>Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems
</li><li>Accountable to the Kroger Manufacturing Food Safety and Quality Principles
</li><li>Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
</li><li>Must be able to work around ingredients and/or finished products known to contain food allergens
</li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation</li></ul></div></div>

MFG DISTRIBUTION/WAREHOUSE SUPERVISOR

Florida Food Products

<div><p>Founded in 1954, <b>Vibrant Ingredients</b> is a leading provider of natural, clean label ingredients and systems that power extraordinary food and beverage experiences. The company&rsquo;s broad portfolio &mdash; including natural flavors, botanical extracts, functional nutrition, cold brew coffee, tea essences, and food protection solutions &mdash; enhances taste, texture, color, shelf life, and performance across a wide range of applications. Vibrant operates four state-of-the-art facilities across the United States and works with leading brands, manufacturers, and foodservice operators. With vertically integrated capabilities and a proven track record of innovation and execution, Vibrant helps customers accelerate to market without compromise.</p><p><b>
About the role:</b></p><p>
We are a trusted partner to our customers when it comes to innovation and an industry leader in clean label ingredients, we are a true partner. We collaborate with our customers in ways that respect people and the environment. A commitment to Purely Better&trade; drives our innovation team to discover new, on trend solutions.</p><p>
As a <b>Maintenance Planner</b> at Vibrant Ingredients, you will play a key role in ensuring our operations run smoothly and efficiently by planning, scheduling, and coordinating maintenance work. You&rsquo;ll focus on preventive and predictive maintenance strategies to reduce downtime, improve reliability, and support overall operational excellence.</p><p>
This position requires strong organizational skills, a proactive mindset, and the ability to work collaboratively with both internal teams and external partners to ensure maintenance activities are performed safely and effectively.</p><p><b>
How will you contribute:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to:</p><ul><li>
Plan and schedule preventive and corrective maintenance activities to minimize downtime and maximize productivity.</li><li>
Coordinate with maintenance and production teams to prioritize and execute work orders.</li><li>
Utilize the Computerized Maintenance Management System (CMMS) to track work orders, PMs, and maintenance histories.</li><li>
Manage inventory for maintenance, repair, and operations (MRO) materials to ensure availability of parts.</li><li>
Create purchase order requests in Microsoft GP for maintenance parts and services.</li><li>
Generate and analyze maintenance performance reports to drive continuous improvement.</li><li>
Communicate equipment issues to operations and management to support timely resolution.</li><li>
Uphold company standards for safety, GMPs, and regulatory compliance.</li></ul><p></p><p><b><br>
Minimum Requirements/Qualifications:</b></p><ul><li>
3+ years of maintenance planning experience in a production environment (food manufacturing preferred).</li><li>
3+ years of MRO inventory management experience.</li><li>
High school diploma or GED required.</li><li>
Proficiency in CMMS, Microsoft Office Suite, and Microsoft GP.</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Ability to manage multiple projects, prioritize effectively, and meet deadlines.</li><li>
Willingness to work off-shifts and weekends as needed.</li></ul><p><b>
Work Environment:</b></p><ul><li>
May involve exposure to allergens such as Soy, Wheat, Fish, Shellfish, Milk, Egg, Tree Nuts and Sesame.</li></ul><p><b>
What Vibrant Ingredients can offer you:</b></p><ul><li>
Generous time off for vacations</li><li>
Paid Holidays</li><li>
401(k) with company match</li><li>
Tuition reimbursement</li><li>
Medical/Dental/Vision</li><li>
Health &amp; Wellness programs</li></ul><p><b><br>
More about us:</b></p><p>
Vibrant Ingredients, headquartered in Lake Mary, FL, is one of the world's leading independent providers of natural ingredients. With a legacy spanning over 70 years, we deliver a diverse portfolio of clean label ingredients and innovative system solutions to the food and beverage industry. Our commitment to quality and performance is reflected in our American-made products, which enhance both taste and functionality. Backed by advanced manufacturing capabilities, we specialize in fermentation, patented cold brew extraction, custom flavor development, and a range of drying and blending technologies. Operating from four state-of-the-art facilities strategically located across the U.S., we ensure the accessibility of real, high-quality ingredients&mdash;helping our customers create better-for-you food and beverage for consumers.</p><p><i>
&quot;Improving the food and beverages consumed by providing real ingredients from nature that work.&quot;</i></p><p><b>
This position is currently classified as on-site.</b></p><p>
Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Holidays, Vacation, Tuition Reimbursement Program.</p><p>
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.</p><p>
The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee&rsquo;s employment term, at the sole discretion of management.</p><p><b>
EEO Statement</b></p><p>
Vibrant Ingredients is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Vibrant Ingredients will work with applicants to meet accommodation needs that are made known to Vibrant Ingredients in advance.</p><p></p><p><b><br>
**Please no external recruiters**</b></p></div>

Maintenance Planner

Marathon Health

<div><div>Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.</div><div>
ABOUT THE JOB</div><div>
The IT Asset Management Analyst will perform tasks related to asset management and inventory control. Responsible for receiving, tagging, tracking, monitoring, auditing, and maintaining information technology (IT) assets and documentation as equipment is received, deployed, or disposed of.</div><div>
The IT Asset Management Analyst is responsible for the asset lifecycle of IT end user equipment and IT Infrastructure Hardware. This position will be responsible for the deployment of IT equipment needed for the Implementations Team.</div><div></div><div>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</div><ul><li>
Inventory Management</li><li>
Work closely with other team members as part of a cohesive group</li><li>
Lifecycle management of end user computing</li><li>
Work with procurement specialists to purchase inventory</li><li>
Work service requests out of designated queue</li><li>
Participate in systems/application administration</li><li>
Meet or exceed required Service Level Agreements for issue resolution</li><li>
Document, review, and improve existing or new procedures and workflows regarding asset management</li><li>
Participate in Project deployment</li><li>
Maintains technical knowledge through self-study, and hands-on experience</li><li>
Strict adherence to all IT Security Policies and Procedures (including HIPAA and PCI Compliance, Soc 2 and Hi Trust)</li><li>
Adhering to organizational security policies and procedures, for maintaining operational and technical information security controls in relation to asset management and protocols</li></ul><div></div><div>
QUALIFICATIONS</div><div>
Bachelor&rsquo;s degree in information technology or related field and a minimum of 4 years of Help Desk experience or equivalent combination of education and experience. Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management. ITIL V4 foundation Certification preferred.</div><div></div><div>
DESIRED ATTRIBUTES<i>.</i></div><ul><li>
Working knowledge of data and telephony network standards and protocols</li><li>
Experience using and administering ITSM tools</li><li>
Proficient at developing workflows to increase efficiency while still following standard processes and procedures</li><li>
Ability to work independently and collaboratively</li><li>
Excellent communication skills both verbal and written</li><li>
Excellent time management skills and ability to work under pressure</li><li>
Excellent Customer Service Skills</li><li>
Self-motivating and having the capability to learn new things on your own in support of your work</li><li>
Advanced Knowledge of MS-Office products for windows including Word, Excel, Visio and SharePoint</li><li>
Mac OS &ndash; Preferred</li></ul><div></div><div>
Pay Range: $55,000 - $65,000/yr</div><div><i>
The actual offer may vary dependent upon geographic location and the candidate&rsquo;s years of experience and/or skill level.</i></div><div></div><div><i>
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.</i></div><div></div><div>
Marathon Benefits Summary</div><div></div><div>
We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.</div><ul><li>
Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.</li><li>
Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program</li><li>
Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule</li></ul></div><div></div>

IT Asset Management Analyst

Stitch

<div>
 At Stitch, we're building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze.
 <br/>
 <br/>
 Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
 <br/>
 <br/>
 We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 As a Client Partner at Stitch, you'll play a pivotal role in expanding our sales footprint within existing accounts by driving both strategic initiatives and revenue growth. Your primary focus will be on identifying and executing new opportunities for account expansion. This means you'll work closely with our clients to understand their evolving needs, anticipate challenges, and propose innovative solutions, including campaign operations, data and analytics, loyalty programs, content creation, and creative services.
 <br/>
 <br/>
 You'll act as the face of Stitch for our clients, serving as a trusted advisor and expert in marketing technology and processes, particularly around Braze. By leveraging our deep partnership with Braze and other cutting-edge martech tools, you will enable our clients to maximize the potential of their marketing efforts. Your ability to forge strong relationships, think strategically and understand the nuances of marketing operations will be crucial to your success.
 <br/>
 <br/>
 This role requires you to have both a sales-driven mentality and a deep understanding of marketing technology. You'll be responsible for the overall health of your client portfolio, driving incremental account growth, identifying new areas of engagement, and working with the Stitch Delivery team to deliver value consistently.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the existing sales growth and expansion strategy for a portfolio of high-potential client accounts, acting as a trusted advisor through strategic thinking and prescriptive recommendations related to marketing strategy, martech, and process optimization
  </li>
  <li>
   Transition ownership of accounts from new logo Solution Leads, focusing on multiple accounts with the greatest potential
  </li>
  <li>
   Plan on-site client visits at least once a quarter
  </li>
  <li>
   Spearhead efforts to grow bookings within our existing client base, maximizing the opportunity for recurring services
  </li>
  <li>
   Work closely with the Delivery team, proactively seeking insights for referrals and driving upsells
  </li>
  <li>
   Take the initiative to collaborate with internal teams to allocate resources effectively, ensuring that projects are staffed appropriately to meet clients' growing needs
  </li>
  <li>
   Utilize your B2B sales expertise to negotiate contracts with existing customers and successfully close deals
  </li>
  <li>
   Showcase the ongoing value of our services, aiming to exceed quarterly bookings targets
  </li>
  <li>
   Contribute to our go-to-market strategy by identifying opportunities for market expansion within Braze's business
  </li>
  <li>
   Gain insights on client issues, communicate resolutions, and provide product feedback to our Delivery team
  </li>
  <li>
   Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Does Success Look Like In This Role?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You crush sales quotas. Maintaining and renewing accounts is just the baseline. You think of creative solutions for your customers that lead to incremental account growth
  </li>
  <li>
   You immediately take ownership of the client relationships by scheduling intro meetings and on-site visits
  </li>
  <li>
   You confidently "own the room" when leading client meetings. Every meeting has an agenda that you run. You call on clients and/or internal Stitch team members to add their perspectives to the conversation. You define the next steps at the end of the meeting
  </li>
  <li>
   You pay close attention to any seemingly insignificant problems or challenges mentioned by clients or the Delivery team during interactions and proactively dig deeper to uncover underlying issues. Utilize these insights to identify opportunities for additional services or solutions that can further support the client's needs and contribute to the account's growth
  </li>
  <li>
   You actively build strong relationships with your customers on-site, over the phone, and via email. The relationship building doesn't stop there! You consistently create new connections with other leaders and teams in your clients' organizations who Stitch can help
  </li>
  <li>
   You continuously educate yourself on platforms that can supplement Braze to build confidence in informing your clients of additional service offerings Stitch provides
  </li>
  <li>
   You create a roadmap for every account in your portfolio and spring into action to implement it after presenting it to Stitch sales leadership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience as an Account Director, Client Partner, or Engagement Manager at a marketing technology consultancy
  </li>
  <li>
   A track record of successfully managing sales quotas in B2B sales and a relentless desire and ability to generate pipeline and close deals
  </li>
  <li>
   Experience and confidence in leading meetings with all levels of marketing organizations
  </li>
  <li>
   Strong understanding of financial metrics and the ability to manage a P&amp;L effectively
  </li>
  <li>
   A growth mindset and willingness to go the extra mile for the team's success, not just personal wins
  </li>
  <li>
   A focus on learning and a desire to be an expert in the Braze tech stack and other marketing technology tools
  </li>
  <li>
   An ability to move quickly, multi-task, and adapt to our rapidly changing and growing market
  </li>
  <li>
   Background in planning, customizing, and delivering strategic technology demonstrations and execution plans
  </li>
  <li>
   A habit of thinking outside the box to quickly develop new innovative solutions to solve our customers' needs
  </li>
  <li>
   Ability to travel up to 25%
  </li>
  <li>
   Bachelor's degree or equivalent experience
  </li>
  <li>
   Must be eligible to work in the United States without visa sponsorship now or in the future
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible PTO policy
  </li>
  <li>
   Medical, dental, vision, and life insurance
  </li>
  <li>
   Monthly tech stipend
  </li>
  <li>
   Paid parental leave
  </li>
  <li>
   Paid bereavement leave
  </li>
  <li>
   Mental well-being support
  </li>
  <li>
   In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
  </li>
 </ul>
</div>


Client Partner

Explore 50+ It operations support in Indianapolis United States this November. Find roles across top companies and apply now to boost your career.