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it senior operations support engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an IT Senior Operations &amp; Support Engineer - Database &amp; Integration .
As an IT Senior Operations &amp; Support Engineer - Database &amp; Integration you will a nalyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
In this role, you will:
<ul><li>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
</li><li>Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
</li><li>Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
</li><li>Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
</li><li>Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
</li><li>Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
</li><li>Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
</li><li>Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
</li><li>Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
</li>Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you will must meet the below requirements:
<ul><li>Degree or honours (12+3 or equivalent).
</li><li>2+ years of experience in Information Technology.
</li></ul>Knowledge/Skills:
<ul><li>Extensive senior DBA experience, including deployment, operations, tuning, backup, and security for Oracle databases.
</li><li>Advanced knowledge of Oracle database architecture, with experience in both private and public cloud environments.
</li><li>Expertise in distributed SQL databases such as Yugabyte, MariaDB, Couchbase.
</li><li>Integration product support experience (TIBCO, WebSphere MQ, Jenkins).
</li><li>Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
</li><li>Optimize database performance for Oracle, PostgreSQL, MongoDB, and Couchbase.
</li>Troubleshoot technical issues and enhance application efficiency. 
<li>
</li></ul> 
Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Senior Operations & Support Engineer

NorthBay Solutions

<div>Job Title: Senior AWS Cloud IT Support Engineer 
Location: Dubai, UAE (Onsite) 
Experience: 5+ Years 
Employment Type: Full-Time
Position Overview: 
We are seeking a skilled Senior AWS Cloud IT Support Engineer to provide advanced technical support and manage AWS cloud infrastructure. The ideal candidate will troubleshoot complex issues, optimize cloud resources, and ensure seamless IT operations across the organization. This onsite role in Dubai requires hands-on expertise in AWS services, cloud architecture, and IT support best practices.
Key Responsibilities:<ul><li>
Provide advanced technical support for AWS cloud infrastructure and related IT systems.</li><li>
Monitor, maintain, and optimize AWS services such as EC2, S3, Lambda, RDS, CloudWatch, IAM, and VPC.</li><li>
Deploy, configure, and manage cloud resources and applications.</li><li>
Manage user accounts, permissions, and access control in AWS and enterprise systems.</li><li>
Implement and maintain security best practices in cloud and IT environments.</li><li>
Troubleshoot complex networking, server, and application issues.</li><li>
Document support procedures, incidents, and solutions.</li><li>
Collaborate with internal teams to design and implement IT solutions.</li><li>
Support backup, disaster recovery, and system maintenance procedures.</li></ul>
Required Skills &amp; Technologies:<ul><li>
AWS Services: EC2, S3, Lambda, RDS, CloudWatch, IAM, VPC, CloudFormation.</li><li>
Networking: DNS, VPN, TCP/IP, Firewall configuration, Load Balancers.</li><li>
Operating Systems: Windows Server, Linux/Unix.</li><li>
Monitoring &amp; Troubleshooting: CloudWatch, CloudTrail, AWS Config.</li><li>
IT Support: Incident management, problem resolution, ticketing tools (ServiceNow/Jira).</li><li>
Scripting/Automation: Python, Bash, or PowerShell.</li><li>
Security: IAM, Key Management Service (KMS), Security Groups, compliance standards.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum 5 years of experience in IT support with extensive AWS exposure.</li><li>
Strong understanding of cloud computing concepts and AWS architecture.</li><li>
Excellent problem-solving and communication skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
Preferred:<ul><li>
AWS Certified Solutions Architect &ndash; Associate or AWS Certified SysOps Administrator.</li><li>
Experience with ITSM tools like ServiceNow or Jira Service Desk.</li></ul>
EdvcwSdTFH</div>

Senior AWS Cloud IT Support Engineer

<div>
 
 
 Who we're
 
 
 
 GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world&rsquo;s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita&rsquo;s, and McCain.
 
 
 
 
 
 
 Role Summary:
 
 
 
 The Senior Support Engineer is responsible for leading and managing technical support operations, ensuring the efficient functioning of IT infrastructure and applications. This role involves resolving complex technical issues, supporting critical enterprise applications such as MDM, SAP, Office 365, and warehouse management systems, and ensuring smooth IT operations across the organization. Additionally, the Senior Support Engineer will oversee the roll-out of new projects and applications, ensuring they are aligned with GMG Standard Operating Procedures (SOPs). This position also includes mentoring and guiding junior team members to improve operational efficiency, coordinating with vendors, managing procurement processes, and monitoring the performance of IT systems, including SafeQ servers, VMs, local servers, MDFs, and IDFs. The role requires strong technical expertise, leadership, and the ability to maintain IT infrastructure to support business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 IT Infrastructure Support &amp; Management:
 
 
 <ul>
 <li>
 Lead and support the installation, configuration, and maintenance of computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications according to GMG IT policies.
 </li>
 <li>
 Oversee and support the installation and configuration of various devices, including handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
 </li>
 <li>
 Ensure the proper tagging and monitoring of IT assets in the ITSM tool and maintain up-to-date records.
 </li>
 </ul>
 
 
 Technical Support &amp; Incident Management:
 
 
 <ul>
 <li>
 Act as the escalation point for complex technical issues and provide advanced troubleshooting and resolution within defined SLAs.
 </li>
 <li>
 Manage and prioritize service tickets through the ticketing system, ensuring effective communication with users and timely issue resolution.
 </li>
 <li>
 Provide training and guidance to junior support staff to foster continuous improvement and efficient operations.
 </li>
 </ul>
 
 
 Application and System Management:
 
 
 <ul>
 <li>
 Manage and support enterprise-level applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
 </li>
 <li>
 Ensure seamless operation of warehouse and logistics systems, including PTL, WAMAS, and conveyor systems.
 </li>
 <li>
 Monitor, maintain, and support SafeQ servers, VMs, local servers, MDFs, and IDFs, ensuring optimal system performance.
 </li>
 </ul>
 
 
 Project &amp; Rollout Support:
 
 
 <ul>
 <li>
 Lead the roll-out of new applications, IT projects, and system upgrades, ensuring they align with GMG Standard Operating Procedures (SOPs).
 </li>
 <li>
 Collaborate with cross-functional teams to implement solutions that meet both technical requirements and business needs.
 </li>
 </ul>
 
 
 Procurement &amp; Vendor Management:
 
 
 <ul>
 <li>
 Create purchase requests and manage procurement processes according to GMG policies.
 </li>
 <li>
 Coordinate with vendors to ensure the timely delivery of services and systems, while maintaining compliance with service-level agreements and standards.
 </li>
 </ul>
 
 
 Monitoring &amp; Maintenance:
 
 
 <ul>
 <li>
 Continuously monitor the health and performance of IT systems, ensuring they meet organizational standards.
 </li>
 <li>
 Conduct preventive maintenance and proactively address potential system issues to minimize downtime.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 5+ years of experience in a help desk or IT support role, with a strong focus on system administration and troubleshooting.
 </li>
 <li>
 Expertise in managing IT applications such as MDM, SAP, Office 365, and warehouse management systems.
 </li>
 <li>
 Experience with SafeQ servers, VMs, MDFs, and IDFs management. - Strong proficiency in configuring and troubleshooting IT hardware and software.
 </li>
 <li>
 Familiarity with ITSM tools and ticketing systems.
 </li>
 <li>
 Excellent problem-solving skills and the ability to mentor and guide junior staff.
 </li>
 </ul>
 
 
 
 
 
 What we offer?
 
 
 <ul>
 <li>
 An opportunity to become part of diverse teams with international exposure
 </li>
 <li>
 Comprehensive family medical insurance
 </li>
 <li>
 Family residency sponsorship and flight allowances
 </li>
 <li>
 Up to 30% discount in our premium retail sports brand stores
 </li>
 <li>
 Up to 20% discount in our pharmacy chain
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;.
 
 
 Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as a Senior Software Engineer.
 
 
 
 The Senior Software Engineer is a fully participating member of an agile feature team who works independently on software development and problem resolution. The role involves technical design, software development, implementation, and maintenance of software solutions/products that support the Emirates Group Business.
 
 
 
 
 In This Role You Will
 
 
 
 <ul>
 <li>
 Work with senior technical engineers in the technical design process by contributing to analysing technical application requirements.
 </li>
 <li>
 Convert technical solutions for small to medium-sized initiatives into low-level design and working code.
 </li>
 <li>
 Independently write secure and optimized code by implementing Emirates Group approved coding standards.
 </li>
 <li>
 Participate in rotational on-call support and actively participate in resolving production issues within SLAs with minimal or no active supervision.
 </li>
 <li>
 Responsible for built-in quality and ensuring 100% unit testing as part of the CI/CD pipeline.
 </li>
 <li>
 Analyse and fix all identified defects with minimal rework.
 </li>
 <li>
 Ensure re-factoring practices are adequately adopted to ensure minimum code debt.
 </li>
 <li>
 Ensure logging and monitoring hooks are implemented in the code development.
 </li>
 <li>
 Continuously stay current with the relevant technologies and implement the learnings to enhance code quality.
 </li>
 <li>
 Adhere to the Emirates Group IT coding standards, guidelines, and best practices and contribute to Software Engineering Playbooks and other Standards documents.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering or Software Engineering.
 </li>
 <li>
 Minimum 3 years of experience in Backend Application Development, primarily in Java (versions 8+) with microservices capability.
 </li>
 <li>
 Back End Technologies - Java8+, Spring, Spring Boot, Restful API, SOAP, Microservices, Design Patterns.
 </li>
 <li>
 Web Technologies: React.JS.
 </li>
 <li>
 Data Base Technologies: Relational databases: Oracle, SQL Server, Postgres; NoSQL databases: Couchbase, MongoDB, Elastic Search, Cassandra.
 </li>
 <li>
 Cloud Technologies - Amazon Web Services (AWS), Azure, Google Cloud.
 </li>
 <li>
 DevOps: GIT, Docker, Openshift, Kubernetes, Jenkins, Splunk, JIRA, Confluence.
 </li>
 <li>
 Build: Maven, Ant, Gradle.
 </li>
 <li>
 Automation Testing: Jasmine, Jest, Karma, Junit, mockito, Jmock, Jmeter.
 </li>
 <li>
 Quality: SonarQube.
 </li>
 <li>
 Security: ShiftLeft.
 </li>
 <li>
 Integration: Informatica, Snaplogic, Solace, APIGee; Application Performance Monitoring: AppDynamics.
 </li>
 <li>
 Experience of developing advanced/Complex technology Software solutions for large organisations.
 </li>
 <li>
 Experience in providing production support for business solutions using ITIL framework.
 </li>
 <li>
 Deep experience in Full stack development capabilities, technology technical evaluation, vendor selection and management.
 </li>
 <li>
 Implementation of contemporary engineering practices like lean software and test-driven development, CI/CD for ensuring robust and reliable code base is always maintained and managing technology platforms for DevOps, Code Management/Testing.
 
 
 </li>
 </ul>
 Join the Product Engineering team, where we are hiring talented software engineers to develop and support a diverse range of applications that power the growth of Emirates Airlines and the Group. Our business interests span passenger services, airport and ground operations, crew and network operations, air cargo sales and operations, and holiday and leisure products and services on a global scale. If you are passionate about leveraging cutting-edge technologies to support diverse and large-scale operations, we invite you to apply and to contribute to the continued success and innovation at Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
</div>

Senior Software Engineer - Java

Zahr Freighters

<div>Zahr Freighters, a leading logistics and freight solutions provider in Dubai, is seeking a skilled and proactive IT Support Engineer to join our team. This role is ideal for a tech-savvy professional who enjoys troubleshooting, maintaining IT systems, and ensuring seamless technology operations within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues</li>
<li>Install, configure, and maintain computer systems, servers, and office applications</li>
<li>Troubleshoot and resolve IT issues promptly to minimize downtime</li>
<li>Monitor system performance, security, and backups to ensure data protection</li>
<li>Assist employees with IT queries via phone, email, or in-person support</li>
<li>Maintain IT inventory, licenses, and documentation of IT assets</li>
<li>Implement IT policies, updates, and security protocols</li>
<li>Coordinate with external vendors and service providers for technical support when required</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar IT role</li>
<li>Strong knowledge of Windows, macOS, Linux, and networking concepts</li>
<li>Experience troubleshooting hardware, software, and office applications</li>
<li>Familiarity with IT security practices and data protection measures</li>
<li>Excellent problem-solving, organizational, and communication skills</li>
<li>Ability to manage multiple tasks independently and prioritize effectively</li>
</ul>
At Zahr Freighters, we recognize that reliable IT systems are crucial for smooth logistics operations. As our IT Support Engineer in Dubai, you will play a key role in ensuring seamless technology performance, supporting staff, and maintaining a secure IT environment. If you are passionate about technology and proactive problem-solving, we invite you to join our team.</div>

IT Support Engineer

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Platform Engineer
Overview 
At Mastercard, we are dedicated to delivering unparalleled customer experiences by pushing the boundaries of innovation. Our European Data Center team is looking for a Senior Data Center Engineer to help grow our operational capacity in the region. 
 
About The Role 
<ul><li>Deploy and maintain IT infrastructure within colocation data center facilities.</li><li>Manage relationships and daily operations with colocation providers and vendors.</li><li>Coordinate and oversee third-party integrators during installations and maintenance.</li><li>Handle contract reviews, renewals, and compliance with colocation service agreements.</li><li>Provide hands-on support during operational outages, including occasional on-call duties</li><li>Maintain accurate documentation of hardware assets, cabling, and network layouts.</li><li>Collaborate with internal teams to support infrastructure scaling and capacity planning.</li><li>Coordinate with colocation vendor to collect required documents for internal/external audit and site assessment</li><li>Demonstrate drive and curiosity by continuously learning and teaching yourself new skills.
</li><li>Collaborate effectively with cross-functional teams, demonstrating your technical prowess and contributing to the overall success of the projects.</li></ul> 
To excel in this role, you should have: 
<ul><li>Bachelor&rsquo;s degree in Computer Science or a related technical field, or equivalent practical experience.</li><li>Understanding of networking protocols, hardware, and data center infrastructure.</li><li>Experience with cabling, racking, and equipment installation in a colocation environment.</li><li>Proficiency in data center technologies (power, cooling, etc.)</li><li>Understanding of physical and network security standards in data centers.</li><li>Hands-on experience with server, storage, and virtualization platforms (e.g., VMware, Hyper-V).</li><li>Ability to perform cabling diagnostics and troubleshooting independently.</li><li>Strong documentation, communication, and coordination skills for client and team interaction.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Platform Engineer

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is ideal for someone who enjoys troubleshooting technical issues, maintaining IT systems, and providing exceptional support to ensure smooth business operations.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, servers, and network devices.</li>
<li>Monitor IT systems to ensure optimal performance and security.</li>
<li>Assist employees with technical problems and provide timely resolutions.</li>
<li>Maintain and update IT documentation, including system configurations and procedures.</li>
<li>Collaborate with vendors and service providers for technical support and equipment maintenance.</li>
<li>Ensure data backups and disaster recovery plans are in place and tested regularly.</li>
<li>Support IT projects, upgrades, and implementation of new technologies.</li>
<li>Train staff on best practices for software and hardware usage.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li>Proven experience as an IT Support Engineer, IT Technician, or similar role.</li>
<li>Strong knowledge of computer systems, networks, and operating systems.</li>
<li>Proficiency in troubleshooting hardware, software, and network issues.</li>
<li>Excellent problem-solving, communication, and organizational skills.</li>
<li>Ability to work under pressure and handle multiple technical issues simultaneously.</li>
</ul>
Joining Zapegg Tax Consultant in Dubai as an IT Support Engineer offers a rewarding opportunity to support and enhance the company&rsquo;s IT infrastructure. If you are proactive, tech-savvy, and committed to delivering excellent IT support, we encourage you to apply.</div>

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7668 it senior operations support engineer jobs IN Adult Paediatric Emergency Medicine Dual Certified Dubai Jobs In Dubai

IT Senior Operations & Support Engineer

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Senior Software Engineer - Java

IT Support Engineer

Senior Platform Engineer

IT Support Engineer