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it service desk analyst

Just Energy

<div><div><b>IT Service Desk Analyst</b> <b>-</b> <b>(</b><b>251704117</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Title: </b>IT Service Desk Analyst</p><p><b>
Location: </b>Houston, TX (Hybrid)</p><p></p><p><b><br>
Who We Are</b></p><p>
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is a subsidiary of IGS and is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.</p><p><b>
Job Summary:</b></p><p>
The IT Service Desk Analyst is a proactive and detail-oriented professional responsible for providing Level I Help Desk support to global customers in a hybrid work environment. This role focuses on optimizing workflows, improving service desk processes, and participating in key projects such as ITSM/JIRA system implementations and automation initiatives. The analyst collaborates with cross-functional teams, analyzes support metrics, and contributes to continuous improvement efforts. Strong communication, documentation, and customer service skills are essential for ensuring high-quality support and successful adoption of new tools and technologies across the organization.</p><p>
</p><p><b>Responsibilities:</b></p><ul><li>
Provide Level I Help Desk support for global customers, ensuring timely resolution of incidents and service requests.</li><li>
Collaborate with teammates using the &ldquo;Buddy System&rdquo; to deliver optimized customer service and share best practices.</li><li>
Administer and support cloud services (Salesforce, CRM platforms, ISIGMA, ERCOT Certificate Management).</li><li>
Administer and support mobile devices (iPhone, Android, hotspot devices).</li><li>
Actively contributes to the implementation of new JIRA ticket system, including requirements gathering, workflow design, testing, and user training.</li><li>
Work closely with project teams to integrate new tools, processes, and technologies into the service desk environment.</li><li>
Manage asset inventory across all Just Energy locations and proactively coordinate with hardware vendors for shipment requirements.</li><li>
Develop and optimize support workflows to improve efficiency, reduce resolution times, and enhance the end-user experience.</li><li>
Monitor and analyze support metrics to identify trends, recommend process improvements, and support continuous service improvement initiatives.</li><li>
Create KPI reports, dashboards, PowerPoint presentations, and knowledge base articles on service desk performance.</li><li>
Manage and prioritize outstanding service issues, providing clear communications on progress.</li><li>
Serve as a liaison between end users, technical teams, and management to communicate updates and ensure project goals are achieved.</li><li>
Maintain SLA and service support levels above 95%.</li></ul><p><b>
</b></p><p><b>Requirements:</b></p><ul><li>
Working knowledge on Azure Devops tool, Active directory, Intune, SCCM and Apple MDM Management.</li><li>
Working knowledge of JIRA service Management or similar tool.</li><li>
Ability to work in high pressure environments following standard operating procedures and policies.</li><li>
Creative problem-solving skills.</li><li>
Excellent customer service and organizational skills to support executives, department heads, supervisors, administrative personnel, engineers, and staff.</li><li>
Ability to explain technical concepts and procedures to non-technical users.</li><li>
Strong time management, communication, interpersonal, and documentation skills.</li><li>
Must be able to work during prearranged shifts.</li><li>
Ability to lift up-to 30 pounds.</li></ul><p><b>
Education:</b></p><ul><li>
Computer Science degree preferred.</li><li>
General computer installation, maintenance, and repair experience, or an equivalent combination of education and experience sufficient to perform the essential duties.</li></ul></div><p></p><div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> US-TX-Houston</div><div><b>
Work Locations</b><b>:</b> TX-Hou-Westheimer 5251 Westheimer Road Suite 1000 Houston 77056</div><div><b>
Job</b><b>:</b> Information Technology</div><div><b>
Organization</b><b>:</b> US</div><div><b>
Schedule</b><b>:</b> Regular</div><div><b>
Shift</b><b>:</b> Standard</div><div><b>
Employee Status</b><b>:</b> Entry Level</div><div><b>
Job Type</b><b>:</b> Full-time</div><div><b>
Job Level</b><b>:</b> Day Job</div><div><b>
Travel</b><b>:</b> No</div></div>

IT Service Desk Analyst

Triple-S Steel

<div>Overview:
<div>
We are seeking a versatile and motivated IT Support Specialist to join our growing IT team. This position is ideal for candidates with strong, hands-on experience in general IT support who are ready to take on responsibilities beyond standard help desk functions. In this position, you will provide cross-functional support across various areas including Network, Security, Voice, and Cloud/Citrix playing a key role in maintaining smooth and efficient IT operations across the organization.</div>
Responsibilities:
<ul><li>Provide hands-on support for end-user issues escalated from the Help Desk</li><li>
Assist with basic troubleshooting and support across networking, security, voice, and cloud platforms</li><li>
Serve as backup support for Tier 2 teams during high workload or employee absences</li><li>
Participate in onboarding/offboarding processes, including workstation setup and account provisioning</li><li>
Support common enterprise tools (e.g., Office 365, Teams, remote desktop, printing)</li><li>
Maintain and update IT documentation and knowledge base articles</li><li>
Collaborate with the Help Desk Manager to mentor and support junior technicians</li><li>
Participate in IT projects, branch office setups, system rollouts, and upgrades</li><li>
Escalate complex issues appropriately and follow through to resolution</li></ul>
Qualifications:
<p><b>
Education and Experience:</b></p><ul><li>
4&ndash;6 years of IT support experience in a business environment</li><li>
Proficient with Windows desktop OS, Office 365, Active Directory, and basic networking</li><li>
Experience supporting or shadowing Tier 2/3 technical roles</li><li>
Must have a valid Driver&rsquo;s License</li></ul><p><b>
Knowledge/Skills/Competencies:</b></p><ul><li>
Must be able to commit 40 hours a week with the rare possibility of after-hours support.</li><li>
A professional attitude, excellent customer service and neat appearance are essential.</li><li>
Good written and verbal communication skills</li><li>
Able to work independently and with others</li><li>
Able to master and support a large and diverse base of hardware and software technologies</li><li>
Analytical and problem solving abilities</li><li>
Ability to effectively prioritize and execute tasks in a high pressure environment</li><li>
Ability to lift and transport moderately heavy objects, such as computers and peripherals</li></ul></div>

Senior Support Specialist

Precision CastParts

<div><h1 class="jobSectionHeader"><b>IT Support Specialist II</b></h1>
<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Country</b>
<div></div><div><div>United States of America
</div></div></div><div><b>State / County</b>
<div></div><div><div>Texas
</div></div></div><div><b>City</b>
<div></div><div><div>Houston
</div></div></div><div><b>Division</b>
<div></div><div><div>Wyman Gordon
</div></div></div></div><div><div><b>Company</b>
<div></div><div><div>Wyman Gordon Division
</div></div></div><div><b>Function</b>
<div></div><div><div>Information Technology
</div></div></div><div><b>Workplace Type</b>
<div></div><div><div>On-Site
</div></div></div><div><b>Position type</b>
<div></div><div><div>Full Time</div><br>
</div></div></div></div></div></div></div></div><p></p><br>
<div><b>Opportunity ID</b>
<div><p>19238</p>
</div></div><div><b>Company Profile</b>
<div></div><div><div><p>With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil &amp; gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability &ndash; not just in the materials and products we make, but in the people we recruit.</p><p>
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.</p><p>
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.</p>
</div>
</div></div><div><b>Job Description</b>
<div></div><div><div><p><b>Job Summary:</b></p><p>
As an IT Support Specialist II, you will take on a more advanced role in providing technical support and solutions to end-users within our organization. Your primary responsibility is to address and resolve complex IT issues that go beyond the scope of Level 1 support. This includes diagnosing and troubleshooting hardware, software, and network problems, as well as managing escalated support requests from Level 1 technicians. You will utilize your expertise to find creative and effective solutions, document processes, and maintain detailed records of support activities. Additionally, you will play a key role in assisting with IT projects and collaborating with other IT teams to enhance our organization's technology infrastructure. Your commitment to delivering exceptional customer service and technical expertise will be essential in ensuring the smooth operation of our IT systems and the satisfaction of our end-users. This role offers opportunities for career growth and advancement within our IT department.</p><p><b>
 Job Description:</b></p><ul><li>Technical Support: Provide advanced technical support and troubleshooting assistance to end-users, including resolving hardware and software issues, network problems, and connectivity challenges.</li><li>Problem Solving: Diagnose and resolve complex technical problems, often involving multiple systems or software applications.</li><li>Escalation Point: Act as the escalation point for Help Desk 1 technicians, assisting them with more challenging issues and providing guidance or training as needed.</li><li>Documentation: Maintain accurate records of all support requests, resolutions, and configurations. This documentation is essential for tracking trends, identifying recurring issues, and ensuring compliance with organizational standards.</li><li>Hardware and Software Management: Assist in managing and maintaining hardware and software assets, including inventory, software licenses, and hardware configurations.</li><li>User Training: Conduct training sessions or workshops for end-users to enhance their technical skills and reduce the frequency of support requests.</li><li>System Administration: Perform system administration tasks such as creating and managing user accounts, resetting passwords, and configuring access permissions.</li><li>IT Projects: Collaborate on or lead IT projects, such as system upgrades, software deployments, and network improvements.</li><li>Security: Ensure that all IT operations comply with security policies and procedures and assist in managing security incidents.</li><li>Customer Service: Provide exceptional customer service by effectively communicating with end-users, managing expectations, and ensuring timely issue resolution.</li><li>Travel requirement up to 25%</li></ul><p><b><br>
Qualifications:</b></p><ul><li>Education: A bachelor's degree in computer science, information technology, or a related field is preferred.</li></ul>
o or 3-5 years of experience in IT support or a related role, including experience as a Help Desk 1 or equivalent, is required.<br>
<ul><li>Technical Proficiency: In-depth knowledge of operating systems, software applications, hardware components, and networking concepts.</li><li>Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues.</li><li>Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical end-users.</li><li>Team Collaboration: Ability to work collaboratively with other IT professionals and departments to achieve common goals.</li><li>Customer Focus: A customer-centric approach to providing support and ensuring end-user satisfaction.</li><li>Adaptability: The capacity to adapt to evolving technologies and changing priorities in the IT landscape.</li><li>Attention to Detail: Meticulous attention to detail when documenting issues, resolutions, and configurations.</li><li>ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management may be beneficial.</li><li>Troubleshooting Tools: Proficiency in using IT diagnostic and troubleshooting tools.</li></ul></div><br>
</div></div><div></div><div><div><div><i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</i>
</div></div></div><div><i>This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.</i></div></div></div></div></div></div></div></div></div></div><p></p>

IT Support Specialist II

<div><div><b>Business Analyst, Customer Experience</b> <b>-</b> <b>(</b><b>251704113</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Title:</b> Business Analyst &ndash; Customer Experience</p><p><b>
Location:</b> Mississauga, ON &ndash; Canada; Houston, TX &ndash; US</p><p><b>
About the Role:</b><br>
We are seeking a skilled <b>Business Analyst</b> to enhance our customer experience across multiple support channels, including IVR, customer portal, mobile app, and online chatbots. This role combines <b>strategic analysis, requirements management, and quality assurance</b> with change management and customer journey ownership to ensure initiatives are designed and delivered to meet business objectives and exceed customer expectations. Acting as a bridge between business stakeholders, technology teams, and <b>Customer Service (Care) teams</b>, you will ensure seamless execution of initiatives by aligning messaging across channels, identifying and resolving friction points, and managing end-to-end change - from requirements through testing to rollout.</p><p><b>
Key Responsibilities:</b></p><ul><li> <b>Journey Mapping &amp; Optimization: </b>Maintain and update customer journey maps across self-service channels (IVR, portal, mobile app, chatbot) to visualize touchpoints, identify friction, and guide optimization opportunities.</li><li> <b>Content Alignment &amp; Compliance: </b>Ensure self-service content is consistent across channels and fully aligned with legal, regulatory, and business requirements.</li><li> <b>Customer Experience Requirements Management:</b> Lead discovery sessions to capture CX requirements, document clear and testable specifications, and bridge stakeholders with delivery teams to ensure alignment with strategy.</li><li> <b>Change Management:</b> Own the change lifecycle from submission through deployment by managing requests, coordinating stakeholders, tracking timelines, and ensuring consistent, disruption-free execution across channels.</li><li> <b>Testing &amp; Quality Assurance Oversight:</b> Plan and execute user acceptance testing (UAT) for changes to validate accuracy, usability, and customer experience alignment.</li><li> <b>Rollout &amp; Communication:</b> Coordinate business readiness and manage rollout activities, including stakeholder and customer communications when changes impact processes or experiences.</li><li> <b>Cross-Functional Collaboration:</b> Act as a liaison between the Customer Experience team, Operations, IT, and <b>Customer Service (Care), </b>facilitating workshops and driving resolution of complex issues.</li><li> <b>Performance Monitoring &amp; Insights:</b> Analyze system and process performance data to identify trends, risks, and opportunities, and recommend improvements to optimize self-service experience.</li><li> <b>Standards &amp; Governance:</b> Ensure all initiatives adhere to organizational standards, best practices, and regulatory requirements, contributing to a consistent and compliant experience.</li></ul><p><b>
Qualifications:</b></p><ul><li>
3&ndash;5+ years of experience in business analysis, customer experience, or related roles within CRM, digital self-serve, or technology-driven environments.</li><li>
Demonstrated experience in requirements gathering, process documentation, change management, leading user acceptance testing (UAT).</li><li>
Familiarity working with self-service and multi-channel support platforms (IVR, portal, mobile app, chatbots) preferred.</li><li>
Excellent stakeholder management, collaboration, and communication skills, with the ability to align cross-functional teams and facilitate workshops</li><li>
Strong analytical and problem-solving abilities, with keen attention to detail, quality standards, and compliance requirements.</li><li>
Able to execute duties with minimum supervision in a fast-paced, deadline-driven, monitored environment.</li></ul><p></p><p><b><br>
Why Join Us:</b><br>
This role offers the opportunity to shape <b>customer experience across multiple digital and voice channels</b>, ensuring technology solutions and processes meet business objectives. You&rsquo;ll influence strategy, drive operational excellence, and deliver measurable improvements in <b>Customer Experience</b>.</p></div><p></p><div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> US-TX-Houston</div><div><b>
Other Locations</b><b>:</b> US-TX-Houston</div><div><b>
Work Locations</b><b>:</b> TX-Hou-Westheimer 5251 Westheimer Road Suite 1000 Houston 77056</div><div><b>
Job</b><b>:</b> Finance &amp; Accounting</div><div><b>
Organization</b><b>:</b> US</div><div><b>
Schedule</b><b>:</b> Regular</div><div><b>
Shift</b><b>:</b> Standard</div><div><b>
Employee Status</b><b>:</b> Non-Management</div><div><b>
Job Type</b><b>:</b> Full-time</div><div><b>
Job Level</b><b>:</b> Day Job</div><div><b>
Travel</b><b>:</b> No</div></div>

Business Analyst, Customer Experience

Constellation Energy

<div>Overview:
<p><b>
WHO WE ARE</b></p><p>
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
<br>
<br>
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.</p><p></p><p><b><br>
TOTAL REWARDS</b></p><p>
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.</p><p></p><p><b><br>
*****************This Analyst role can be filled at Analyst I or a Analyst II level. Please see minimum qualifications list below for each level***********************************</b></p><p><b>
Analyst 1 Level - $55,800 - 62,000</b></p><p><b>
Analyst II Level - $63,000 - $70,000</b></p><p><b>
Ranges are per year based on experience, along with a comprehensive benefits package that includes bonus and 401K</b></p>
Responsibilities:
<p><b>
PRIMARY PURPOSE OF POSITION</b></p><p>
Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst II. The Analyst II position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst II is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst II will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs.</p><p></p><p><b><br>
PRIMARY DUTIES AND ACCOUNTABILITIES</b></p><ul><li>
Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.</li><li>
Problem Solving and Issue Resolution (Problem Solving / Analytics): Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed.</li><li>
Cross Functional Communications (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquires as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support change management activities.</li><li>
Projects, Improvements, and Innovation (Process Improvements/Projects): Challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements based on changing business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.</li><li>
Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market/tariff policies and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley (&quot;SOX&quot;) Key Controls and other company policies are followed.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS</b></p><p><b>
MINIMUM QUALIFICATIONS Analyst 1</b></p><ul><li>
Bachelor&rsquo;s degree in Business, or 2 years of equivalent experience in lieu of the degree</li><li>
Ability to solve problems using procedures and guidelines</li><li>
Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)</li></ul><p><b>
MINIMUM QUALIFICATIONS for Analyst II</b></p><ul><li>
Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience</li><li>
Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)</li><li>
Ability to communicate effectively and professionally, with internal and external parties as required.</li></ul>
Qualifications:
<div><b>
PREFERRED QUALIFICATIONS</b></div><ul><li>
Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management</li><li>
Prior experience in the retail energy industry and/or regulated energy industry</li><li>
Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems</li><li>
Working knowledge of UDC/ISO/LDC market EDI transactions</li><li>
Intermediate skills in Microsoft Access and/or SQL database query development</li></ul></div>

Analyst I/II, Retail Ops

Houston Methodist

<div><div><p>The Academic Office of Clinical Trials (AOCT) is seeking a Senior Business Analyst to join our dynamic team at the Houston Methodist Research Institute. This is a unique opportunity to work closely with senior leadership on high-impact organizational initiatives that support and advance our clinical research programs. We are seeking a proactive, detail-oriented professional with strong analytical and critical thinking skills. Must be able to communicate data clearly and effectively to diverse audiences.</p><p>
This role will collaborate with executive stakeholders to drive strategic projects, analyze complex data sets and translate insights into actionable recommendations and develop and deliver clear, timely reports and visualizations to support decision-making. Experience with tools such as Power BI, Tableau, EPIC, and clinical research platforms is a strong plus.
</p></div><div><p><b>PEOPLE ESSENTIAL FUNCTIONS</b></p><ul><li>
Engages and interfaces with stakeholders within and outside the organization. Effectively partners with team members to complete assigned projects.</li><li>
Fosters relationships and engages in regular communications within the department, IT and the organization at large in the areas of issue resolution, status updates and their effect on customers. Acts as liaison between the customer and the technical team facilitating requirements gathering sessions, sets expectations and coordinates team members utilizing effective teamwork and collaborative skills.</li><li>
Engages customers and elicits requirements using various methods. Negotiates priorities and resolves conflicts between customers, technologists and management.</li></ul><p><b><br>
SERVICE ESSENTIAL FUNCTIONS</b></p><ul><li>
Proactively seeks out opportunities to meet internal and external customer needs. Responds promptly to internal and external customer requests.</li><li>
Mentor and guide team members in achieving standards set by management in order to exceed clients' expectations. Provides training for team members through formal and informal methods.</li><li>
Fosters relationships and engages in regular communications within the department, IT and the organization at large in the areas of issue resolution, status updates and their effect on customers.</li><li>
Leads discovery and analysis phase of projects and efforts. Also leads requirements elicitation workshops. This includes the utilization of various methods design and development in conjunction with developers to documents business case/scope/plan, business/functional requirements; including specifications for package solutions, and/or software development.</li></ul><p><b><br>
QUALITY/SAFETY ESSENTIAL FUNCTIONS</b></p><ul><li>
Represents requirements information in graphical forms that augment textual representations in natural language.</li><li>
Creates requirements plans that directly translate into project planning. Identify and document requirement risks along with risk mitigation. Translates functional and non functional user requirements.</li><li>
Facilitate the prioritization of requirements into a product maturity roadmap.</li><li>
Leads the setting, monitoring, and meeting of Service Level Agreements (SLAs) with customers. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Manage a coordinated User Acceptance Test (UAT) effort.</li></ul><p><b><br>
FINANCE ESSENTIAL FUNCTIONS</b></p><ul><li>
Utilizes department resources and supplies effectively. Provides costs and resource estimates, work plans and documentation to ensure timely project completion. Manages and prioritizes time effectively to meet established timelines.</li><li>
Identifies cost saving or revenue opportunities by engaging in process improvement efforts.</li></ul><p><b><br>
GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b></p><ul><li>
Stays abreast of emerging technology, process trends and methodologies and seeks out innovative methodologies to provide solutions that improve productivity, workflow, production, efficiency and effectiveness. Shares knowledge with team and stakeholders as appropriate.</li><li>
Proactively manages own professional development. Completes Individual Development Plan (IDP).</li></ul><p><br>
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.</p></div>
<div><p><b>
EDUCATION</b></p><ul><li>
Bachelor's degree required, preferably in Computer Science, Business Administration or related discipline</li></ul><p><b><br>
WORK EXPERIENCE</b></p><ul><li>
Five years experience supporting IT projects in an IT analyst role or similar function to include three years leading and facilitating IT projects and three years experience in clinical, business or financial operations</li></ul></div>
<div><b>
LICENSES AND CERTIFICATIONS - REQUIRED</b></div><ul><li><div>
N/A</div></li></ul><div><b><br>
LICENSES AND CERTIFICATIONS - PREFERRED</b></div><ul><li><div>
PMP - Certified Project Management Professional (PMI) - PMP certification</div></li></ul>
<div><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></div><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations</li><li>
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security</li><li>
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles</li><li>
Ability to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.</li><li>
Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.</li><li>
Ability to engage customers and technicians for the purpose of extracting discussion, ideas, opinions, and general contribution in individual settings, meetings, or to lead requirements elicitation workshops.</li><li>
Ability to communicate information effectively to customers, managers, vendors, and technical staff.</li><li>
Ability to work with a vast array of information gathered during elicitation and analysis and to cope with rapidly changing information and priorities.</li><li>
Advanced interpersonal skills and ability to interact at all level of the organization</li><li>
Ability to work independently and take initiative.</li><li>
Knowledge of healthcare operations desired.</li><li>
Knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or healthcare facility preferred</li><li>
Knowledge of project management tools preferred</li><li>
Ability to work independently</li><li>
Demonstrated success in project improvement</li><li>
Ability to prioritize effectively and adjust to organizational needs and demands</li></ul><div><b>
SUPPLEMENTAL REQUIREMENTS</b></div><div><b>
WORK ATTIRE</b></div><ul><li><div>
Uniform No</div></li><li><div>
Scrubs No</div></li><li><div>
Business professional Yes</div></li><li><div>
Other (department approved) No</div></li></ul><div><b>
ON-CALL*</b><br>
<ul><li><i>Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></div><ul><li><div>
On Call* Yes</div></li></ul><div><b>
TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i></div><ul><li><div>
May require travel within the Houston Metropolitan area Yes</div></li><li><div>
May require travel outside Houston Metropolitan area Yes</div></li></ul><p><b>
Company Profile:</b></p><p>
Houston Methodist Academic Institute oversees the Education Institute and Research Institute, including 772 faculty and 56,250 learners. The Academic Institute aligns our research and education initiatives in service to the clinical mission, providing solutions that answer the call for new technologies and skills our clinicians need for patient care. Houston Methodist Education Institute coordinates our primary academic affiliation with Weill Cornell Medicine and other joint programs, including the Engineering Medicine Program at Texas A&amp;M University Intercollegiate School of Engineering Medicine. The Education Institute also oversees continuing medical education and graduate medical education, and supports more than 1,000 trainees in residence for medical, nursing, allied health and research education programs. Houston Methodist Research Institute supports research programs and infrastructure that enable faculty across the system to bring new scientific discoveries to patients as rapidly as possible through the full cycle of a cure from conceptual bench research, to prototyping and development, to clinical trials and FDA approval. The Research Institute supports more than 1,387 clinical research protocols and $70.3 million in extramurally funded translational research programs.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Senior Business Analyst

Invesco

<div><div>About Invesco</div><div></div><div>
As one of the world&rsquo;s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.</div><div></div><div><div><div>
What&rsquo;s in it for you?</div></div><div></div><div><div>
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:</div></div><div><ul><li><div>
Flexible paid time off</div></li><li><div>
Hybrid work schedule</div></li><li><div>
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution</div></li><li><div>
Health &amp; wellbeing benefits</div></li><li><div>
Parental Leave benefits</div></li><li><div>
Employee stock purchase plan</div></li></ul></div></div><div></div><div><div><div>
Job Description</div></div></div><div></div><div>
Your Role</div><div>
The Junior Analyst III position is an opportunity to work closely with ETF Equity and Fixed Income investment teams. The Junior Analyst III is responsible for assessing business intelligence and operations directly supporting the global trading and portfolio management process. This role will report into the Front Office Operations (FOO) Manager. This role will be located in Houston, TX.</div><div></div><div><br>
You will be responsible for:</div><div>
The Front Office Operations Junior Analyst III will support one or more of the five practices of FOO which include (1) Investment Platform Management, (2) Portfolio Monitoring, (3) Trade Implementation, (4) Client and Product Lifecycle, and (5) Regulatory and Policy Implementation.</div><ul><li><div>
Advanced knowledge of operations and end-to-end workflows across the asset classes</div></li><li><div>
Support the building and submission of trade orders based on portfolio instructions or construction parameters.</div></li><li><div>
Review and respond to any pre/post trade compliance warnings related to trading activity</div></li><li><div>
Rebalance accounts and action structural adjustments in response to market movements or mandate changes.</div></li><li><div>
Action and stay abreast of all front office operational issues</div></li><li><div>
Investigate, research, and resolve issues; validate completeness and accuracy of data in various data/reports</div></li><li><div>
Analyze and accurately process a broad range of BAU requests and client instructions/ requests, transaction processing, and ad-hoc tasks as allocated by front office teams</div></li><li><div>
Oversee the prioritization and onboarding of country markets for products and funds</div></li><li><div>
Compile data and supporting documentation for internal &amp; external audits, reviews, and compliance requirements</div></li><li><div>
Work with senior leaders to address and mitigate gaps in processes</div></li><li><div>
Support and provide valuable inputs to our business partners on special projects or by contributing new ideas and initiatives</div></li><li><div>
Serve as a liaison for questionnaires and surveys for Request for Proposals and various ad hoc requests</div></li><li><div>
Onboard sponsors, monitor asset reporting, and continuously explore efficiencies to accommodate the expansion of firms</div></li><li><div>
Respond to proxy inquiries and share findings with internal parties</div></li><li><div>
Effectively communicate with investments, trading team, front office teams, technology, investment services team, and other users to resolve issues and escalate problems to appropriate groups</div></li><li><div>
Expect to work with stakeholders located in global offices.
</div></li></ul><div></div><div>The experience you bring:</div><ul><li><div>
A college degree in Finance or Economics is preferred</div></li><li><div>
Solid understanding of various asset classes (ETF&rsquo;s, Fixed-Income, Equity)</div></li><li><div>
Knowledge of investment business, buy-side processes, and investment products</div></li><li><div>
Experience in front office applications is preferred (Aladdin, CRD, Bloomberg)</div></li><li><div>
Knowledge in Excel Macros development, SQL and Python Coding a plus</div></li><li><div>
Aptitude for rapid adaptation to new systems/software</div></li><li><div>
Skilled in Microsoft Office applications; experience and ability to write cohesive documentation</div></li></ul><div></div><div>
Full Time / Part Time</div><div></div>
Full time<div></div><div>
Worker Type</div><div></div>
Employee<div></div><div>
Job Exempt (Yes / No)</div><div></div>
No<div></div><div>
Workplace Model</div><div></div><div>
Pursuant to Invesco&rsquo;s Workplace Policy, employees are expected to comply with the firm&rsquo;s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other&rsquo;s growth and development.</div><div></div><div>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.</div><div></div><div>
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.</div></div>

Junior Analyst III Front Office Operations

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