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junior software test engineer Jobs in Karachi

junior software test engineer

network engineer

it support engineer

Mac Care

Job Summary:We are looking for a skilled System Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeWork Location: In person

IT Support Engineer

Legendesk

Responsibilities<ul><li>Install, configure, and troubleshoot computer systems, network devices, printers, and other peripherals.</li><li>Respond promptly and professionally to user support requests via phone, ticketing system, or in-person.</li><li>Diagnose and resolve a wide range of technical issues related to software, hardware, accounts, and network connectivity.</li><li>Provide clear and detailed documentation of problems, resolutions, and procedures.</li><li>Perform basic system administration tasks (user account setup, permissions, etc.).</li><li>Assist in rolling out new software, hardware, applications, and updates.</li><li>Work collaboratively with other IT team members to escalate and resolve complex issues.</li><li>Stay up-to-date on relevant technology trends and solutions.</li></ul>Requirements<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</li><li>1 year of experience in an IT support or help desk role.</li><li>Strong working knowledge of common operating systems (Windows, macOS, Linux).</li><li>In-depth understanding of networking principles and troubleshooting.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to communicate technical information clearly to both technical and non-technical users.</li><li>Customer service-oriented attitude.</li><li>Strong attention to detail and time management skills.</li></ul>Education BS/MS, IT BackgroundShift NightBenefits<ul><li>Foodpanda</li><li>Pick &amp; drop</li><li>Medical</li><li>Leaves</li><li>Provident fund</li></ul>Location Karachi, DHA 6 (onsite)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift with pick &amp; drop? (Mandatory)</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Location:<ul><li>Karachi Defence Housing Society (75500) (Preferred)</li></ul>Work Location: In person

Fusion Ave (Private) Limited

System Support &amp; Network &amp; Security EngineerLocation: Shahrah-e-Faisal, Karachi Shift: Night (06:00 PM &ndash; 02:00 AM, Monday&ndash;Friday) Job Type: Full-time | On-siteCompany OverviewFusion Ave Private Limited (FAPL) is a well-established and diverse conglomerate, seeking an enthusiastic and skilled System Support &amp; Network &amp; Security Engineer to join our IT team.We are looking for a credible, capable, and communicative professional who can ensure smooth operations, secure networks, and lead advanced troubleshooting across our IT infrastructure.Job Responsibilities<ul><li>Design, implement, and maintain LAN, WAN, VPN, and Wi-Fi solutions</li><li>Provide remote system and network support (RDP, RDS, Azure AD, Hybrid Cloud)</li><li>Configure and manage firewalls, IDS/IPS, VPNs, and SIEM tools</li><li>Monitor and analyze security logs for anomalies or threats</li><li>Conduct penetration testing, vulnerability scanning, and remediation</li><li>Administer Microsoft 365 (Outlook, Teams, SharePoint)</li><li>Ensure compliance with NIST, ISO 27001, and CIS Controls</li><li>Collaborate with vendors and ISPs to ensure performance and SLAs</li><li>Lead and guide a team of engineers and administrators</li><li>Maintain documentation, reporting, and resource planning for IT projects</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Computer Science or related field</li><li>Proven experience in network design, system support, and cybersecurity</li><li>Hands-on knowledge of Routing Protocols, Encryption Techniques, and CDN Optimization</li><li>Strong understanding of firewall management and VPN security</li><li>Familiarity with Hybrid Cloud Environments &amp; Azure AD integration</li><li>Ability to conduct cybersecurity audits and patch vulnerabilities</li></ul>Why Join Us?<ul><li>Be part of a forward-thinking IT-driven organization</li><li>Work with cutting-edge technologies in cybersecurity and networking</li><li>Career growth opportunities in a professional and diverse team environment</li></ul>How to ApplyInterested candidates can send their updated resume to: hr@fapl.com.pkJob Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

System Support and Network & Security Engineer

Alykas

As a NOC Engineer at Alykas, you will be an integral part of our Network Operations Center (NOC), providing advanced support and resolution for networking issues across multiple clients in a multi-tenant environment. Your expertise in alert monitoring, remediation of SD-WAN, Wi-Fi, firewalls, network switches, and load balancers, along with your understanding of IT Service Management (ITSM) platforms and time management for billable time reporting, will be essential in ensuring the stability and performance of our clients' network infrastructures.Responsibilities<ul><li>Provide remote IT support relating to technical issues involving Microsoft's core business applications and operating systems, ensuring customer SLAs are met</li><li>Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Remote access solution implementation and support: VPN, RMM tools such as Solarwinds, Kaseya, NinjaOne, and other tools</li><li>Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets</li><li>Enter service tickets and documentation maintenance into various systems</li><li>Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages</li><li>Build long-lasting relationships with customers to ensure retention</li><li>Serve as a point of escalation for business-impacting or highly visible issues</li><li>Support disaster recovery solutions</li><li>Collaborate with Tier 1 and Tier 3 resources to escalate and resolve complex network problems</li><li>Conduct regular health checks and performance optimizations for client networks</li><li>Assist in the design and implementation of network infrastructure upgrades and expansions</li><li>Document network configurations, procedures, and troubleshooting steps</li><li>Provide technical guidance and mentoring to junior team members</li><li>Stay up-to-date with industry trends and advancements in networking technologies</li></ul>Qualifications<ul><li>2+ years of experience in network administration or a related field</li><li>Proficiency in alert monitoring and troubleshooting network issues</li><li>Experience with remediation of SD-WAN, Wi-Fi, firewalls, network switches, and load balancers</li><li>Ability to work effectively in a multi-tenant environment, prioritizing and managing tasks for multiple clients simultaneously</li><li>Understanding of IT Service Management (ITSM) platforms for incident management and ticketing</li><li>Time management skills for accurate and timely reporting of billable time</li><li>Advanced understanding of operating systems, business applications, printing systems, and network systems</li><li>In-depth knowledge of Active Directory, DNS, DHCP, user management within the Windows operating system environment</li><li>In-depth knowledge of Windows OS</li><li>Knowledge of Azure and practical experience utilizing AWS for scalable and reliable cloud solutions</li><li>Comprehensive understanding and application of Microsoft Intune for modern device management, policy enforcement, and endpoint security</li><li>Interpersonal skills, telephony skills, excellent communication skills, active listening, customer care, and clarity and precision in conveying technical information</li><li>Ability to multitask and adapt to changes quickly</li><li>Technical awareness: the ability to appropriately match resources to technical issues</li><li>Service awareness of all organization's key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Generous performance-based bonus program</li><li>Comprehensive benefits package including health insurance and paid time off</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers</li><li>Company-sponsored career certifications to support your professional growth</li><li>Unlimited lab access to help you deepen your technical expertise and hands-on skills</li></ul>Join Alykas and be part of a dynamic team that&rsquo;s redefining IT support excellence. Apply today and take the next step in your career!Job Type: Full-timePay: Rs140,000.00 - Rs180,000.00 per monthWork Location: In person

NOC Engineer

Company DescriptionAlykas provides intelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance efficiency, and transform technology into a competitive advantage. We offer a comprehensive suite of services including Managed IT Services, Cloud &amp; Data Center Solutions, IT Advisory &amp; Consulting, and Cybersecurity Solutions. Our team of culturally aligned engineers ensures consistent, expert support tailored to meet the complex demands of today's businesses.OverviewAs an ITSM Service Desk Engineer at Alykas, you&rsquo;ll play a key role in delivering high-quality technical support to our clients&mdash;primarily knowledge workers&mdash;by resolving IT issues efficiently and professionally. This position requires strong expertise in both Windows and macOS environments, along with the ability to troubleshoot connectivity, software, and productivity application issues. Familiarity with cloud platforms like Azure, AWS, and Office 365, as well as networking and server administration, is essential.Key Responsibilities<ul><li>Provide technical support through phone, email, chat, and remote tools.</li><li>Troubleshoot OS-level issues, software installations, and configuration problems on Windows/macOS systems.</li><li>Resolve connectivity issues involving Wi-Fi, wired networks, VPNs, and remote desktop access.</li><li>Support Microsoft 365 applications including Outlook, SharePoint, and OneDrive.</li><li>Manage Active Directory tasks such as user provisioning, group policies, and permissions.</li><li>Assist with cloud services (Azure, AWS, Office 365) and server environments (Windows Server, VMware, Exchange).</li><li>Collaborate with Level 3 engineers to escalate and resolve complex technical issues.</li><li>Maintain accurate documentation in the ticketing system and contribute to internal knowledge bases.</li></ul>Qualifications &amp; Skills<ul><li>4&ndash;5 years of experience in IT support, preferably within a managed services environment.</li><li>Proficient in troubleshooting Windows/macOS systems and resolving common technical issues.</li><li>Strong understanding of networking protocols (TCP/IP, DNS, DHCP), VPNs, and remote access tools.</li><li>Experience with cloud platforms (Azure, AWS, Office 365) and server administration.</li><li>Familiarity with Active Directory, virtualization (VMware/Hyper-V), and Exchange Server.</li><li>Excellent communication skills with the ability to explain technical concepts to non-technical users.</li><li>Self-driven, organized, and capable of managing multiple priorities independently.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Generous performance-based bonus program.</li><li>Comprehensive benefits package including health insurance and paid time off.</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers.</li><li>Company-sponsored career certifications to support your professional growth.</li><li>Unlimited lab access to help you deepen your technical expertise and hands-on skills.</li></ul>Join Alykas and be part of a dynamic team that&rsquo;s redefining IT support excellence. Apply today and take the next step in your career!Job Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

ITSM Service Desk Engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Technical Support Engineer

HQ-360

Pay: 30,000.00 (PKR) - 45,000.00 (PKR) per monthJob description:Job Description: IT Support ExecutivePosition: IT Support Executive Location: Gulshan-e-Iqbal, Karachi Salary Range: PKR 30,000 to 40,000 Timings: 08:00 PM to 05:00 AMJob OverviewWe are seeking a skilled and proactive IT Support Executive to join our team in Gulshan-e-Iqbal. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of IT systems and networks. This role is essential to maintaining optimal performance of the organization&rsquo;s IT infrastructure.Key Responsibilities<ul><li>Technical Support &amp; Troubleshooting:</li><li>Provide first-level support for hardware, software, and networking issues.</li><li>Diagnose and resolve system or network problems efficiently.</li><li>System Maintenance:</li><li>Ensure regular updates, backups, and maintenance of all IT systems and equipment.</li><li>Install, configure, and upgrade software and hardware as needed.</li><li>Network Administration:</li><li>Monitor and maintain network connectivity, including routers, switches, and firewalls.</li><li>Troubleshoot connectivity issues and ensure network security protocols are followed.</li><li>User Assistance:</li><li>Assist staff with IT-related queries and training on new systems or software.</li><li>Document and maintain IT support logs for future reference.</li><li>Asset Management:</li><li>Maintain inventory of IT assets, including computers, peripherals, and software licenses.</li><li>Recommend and procure new equipment or software as required.</li><li>Compliance &amp; Security:</li><li>Ensure compliance with data protection policies.</li><li>Implement and maintain cybersecurity measures.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Experience: 1+ year of experience in IT support or a similar role.</li><li>Technical Skills:</li><li>Strong knowledge of operating systems (Windows, macOS, Linux).</li><li>Familiarity with networking tools and protocols.</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Experience with Office 365 and other cloud-based solutions.</li><li>Soft Skills:</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Problem-solving and critical-thinking abilities.</li></ul>What We Offer<ul><li>Opportunities for professional growth and skill development.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention your current salary </li><li>Will you be able to do Night shift? </li></ul>Work Location: In person

IT Support Executive

Explore 1174+ It support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.

1174 it support engineer jobs IN Karachi

IT Support Engineer

IT Support Engineer

System Support and Network & Security Engineer

NOC Engineer

ITSM Service Desk Engineer

Technical Support Engineer

IT Support Executive