sales engineer

l1 support and operations enginner Jobs in Riyadh

l1 support and operations enginner

systems engineer

l1 support and operations engineer- saudi only Jobs in Riyadh

l1 support and operations engineer- saudi only

network engineer

it support engineer l1

Express communication service ltd

Job Summary:We are seeking a proactive and customer-focused L1 IT Support Technician to join our IT team. The ideal candidate will serve as the first point of contact for users seeking technical assistance and will provide prompt support to ensure smooth day-to-day IT operations.Key Responsibilities:<ul><li>Serve as the first point of contact for end-users via phone, email, or ticketing system.</li><li>Troubleshoot and resolve basic hardware, software, and network issues.</li><li>Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications.</li><li>Install, configure, and maintain desktops, laptops, and peripheral devices.</li><li>Escalate complex issues to L2/L3 support teams as necessary.</li><li>Log all support requests and incidents in the ticketing system accurately.</li><li>Assist with onboarding and offboarding IT setup for users.</li><li>Follow standard operating procedures and ensure adherence to company IT policies.</li><li>Perform routine system checks and maintenance tasks as needed.</li><li>Provide remote support to users across different locations.</li></ul>Requirements:<ul><li>2-3 years of experience in IT support or helpdesk role.</li><li>Basic understanding of computer systems, mobile devices, and other tech products.</li><li>Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.</li><li>Good communication and interpersonal skills.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.</li><li>Requires Ajeer</li></ul>Preferred Skills:<ul><li>Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).</li><li>Basic understanding of networking concepts (IP, DNS, DHCP).</li><li>Exposure to ticketing systems and SLA management.</li></ul>Job Type: Full-timePay: &#65020;6,400.00 - &#65020;6,500.00 per month

IT Support Engineer L1

Advansys ESC

Overview Job Summary: The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed. Key Responsibilities <ul><li>Monitor systems, servers, and applications to ensure operational availability and performance.</li><li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li><li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li><li>Track, document, and update incidents and resolutions using ITSM tools.</li><li>Perform basic troubleshooting for Windows and Linux operating systems.</li><li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li><li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li><li>Generate and review monitoring dashboards and alert reports.</li><li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li><li>Minimum of one year of hands-on experience in technical support or system operations.</li><li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li></ul> Technical Skills <ul><li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li><li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li><li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li></ul> Certifications and Standard Knowledge <ul><li>ITIL Foundation certification or equivalent is preferred.</li><li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li></ul>

L1 Support and Operations Enginner

Advansys

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements: 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support and Operations Engineer- Saudi Only

Advansys ME

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support And Operations Engineer- Saudi Only

L1 Support And Operations Enginner

DXC Technology

<div>Job Description:
Responsibilities:<ul><li>
Design, implement, and maintain enterprise Windows Server platforms (AD, ADFS, GPOs, DNS, DHCP) and lead VMware ESXi/vCenter (or Hyper-V) and Nutanix virtualization environments.</li><li>
Drive automation for patching, provisioning, monitoring, and compliance checks using PowerShell, Ansible, SCCM/WSUS, and PowerCLI. Optimize resource utilization (DRS/HA).</li><li>
Lead DR failover/failback exercises for virtual workloads (RP4VM) and represent the Windows domain in DR tests, ensuring robust backup and recovery solutions.</li><li>
Implement security baselines (e.g., CIS), manage vulnerability remediations, and ensure system lifecycle compliance with standards like NDMO and NCA.</li><li>
Lead root cause analysis for major incidents across Windows and virtual environments, and mentor L1/L2 team members.</li><li>
Oversee integration of virtualization with storage, network overlays, and backup solutions (e.g., Commvault).</li><li>
Maintain comprehensive documentation (CMDB integrity, runbooks, VM lifecycle).</li></ul>
Mandatory Skills Description:<ul><li>
Advanced experience with Windows Server (2016/2019/2022), Active Directory, ADFS, GPO, DNS, DHCP.</li><li>
Deep experience in Nutanix (Prism Central Administrator, AHV Custer Build,) including virtual networking and storage mapping.</li><li>
Deep experience in VMware (vSphere, vCenter, SRM, RP4VM) or Hyper-V, including virtual networking and storage mapping.</li><li>
Highly proficient in scripting (PowerShell, Ansible, PowerCLI) and tools like SCCM/WSUS.</li><li>
Strong understanding of system hardening, ITSM, and compliance frameworks (NDMO, NCA). Familiarity with hybrid environments.</li><li>
Bachelor's degree in IT, Engineering, or related field. 8+ years of combined experience in Windows Server and virtualization engineering.</li><li>
VMware Certified Professional (VCP) or Microsoft equivalent (e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate), ITIL Foundation preferred.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Windows Virtualization ADFS Engineer

Explore 2017+ It support engineer l1 in Riyadh this November. Find roles across top companies and apply now to boost your career.

2017 it support engineer l1 jobs IN Riyadh

IT Support Engineer L1

L1 Support and Operations Enginner

L1 Support and Operations Engineer- Saudi Only

L1 Support and Operations Enginner

L1 Support And Operations Engineer- Saudi Only

L1 Support And Operations Enginner

Windows Virtualization ADFS Engineer