maintenance engineer

customer operations lead specialist Jobs in Riyadh

customer operations lead specialist

mid-level test engineer

.net- l3

after sales engineer

l1 support and operations enginner

Acuative Middle East

<div>
 
 
 About Acuative
 
 
 
 Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people&mdash;we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you&rsquo;ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.
 
 
 
 
 
 
 Overview
 
 
 
 The NOC Engineer (L1) will be responsible for monitoring, troubleshooting, and supporting network operations to ensure optimal performance and uptime. This role involves working in a 24/7 shift-based environment to detect and resolve network issues efficiently. The ideal candidate should have basic networking knowledge, a keen eye for troubleshooting, and a willingness to learn and grow within the field of network operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor network infrastructure, servers, and critical IT systems to detect performance issues and outages.
 </li>
 <li>
 Respond to network alerts, investigate incidents, and perform initial troubleshooting to resolve minor issues.
 </li>
 <li>
 Escalate unresolved technical issues to L2/L3 teams and coordinate with vendors when necessary.
 </li>
 <li>
 Maintain incident logs and documentation for tracking network performance and issue resolution.
 </li>
 <li>
 Assist in network device configuration, software updates, and patch management under supervision.
 </li>
 <li>
 Perform basic troubleshooting for routers, switches, firewalls, and network links.
 </li>
 <li>
 Support IT teams in diagnosing and resolving connectivity issues for internal users.
 </li>
 <li>
 Follow established NOC procedures, SLAs, and escalation protocols to ensure efficient network operations.
 </li>
 <li>
 Participate in shift handovers, providing detailed reports on network incidents and performance.
 </li>
 <li>
 Continuously improve technical skills and stay updated with emerging networking technologies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Electronics Engineering or Electrical Engineering.
 </li>
 <li>
 0-2 Years of experience. Freshgraduates are welcomed to apply.
 </li>
 <li>
 Basic knowledge of Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs).
 </li>
 <li>
 Understanding of Routing &amp; Switching concepts.
 </li>
 <li>
 Familiarity with firewalls, VPNs, and network security principles.
 </li>
 <li>
 Strong problem-solving and troubleshooting abilities.
 </li>
 <li>
 Good communication and teamwork skills.
 </li>
 <li>
 Ability to work in a 24/7 shift environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Certifications: CCNA, CompTIA Network+, or any relevant networking certification (a plus but not required).
 </li>
 <li>
 Experience with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix, Nagios).
 </li>
 <li>
 Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy).
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Attention to Detail &ndash; Ability to analyze network alerts and respond effectively.
 </li>
 <li>
 Adaptability &ndash; Ability to work under pressure and in a fast-paced environment.
 </li>
 <li>
 Team Collaboration &ndash; Work closely with IT, L2/L3 engineers, and vendors.
 </li>
 <li>
 Customer Service Orientation &ndash; Assist internal teams with network-related queries.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Basic Network Troubleshooting &ndash; Diagnose and resolve common network issues.
 </li>
 <li>
 Incident Management &ndash; Log, monitor, and escalate network events as needed.
 </li>
 <li>
 Network Monitoring &ndash; Use tools to analyze performance and detect issues.
 </li>
 <li>
 Configuration Support &ndash; Assist in basic router/switch/firewall configurations.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 At Acuative, we believe our strength comes from our people&mdash;and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you&rsquo;re passionate about doing great work, you&rsquo;ll find a place with us.
 
 
 
</div>

Electronic Engineer

Invenio

<div>
 
 
 Associate Manager Incident Management
 
 
 
 
 
 
 
 SAP Skills
 
 
 <ul>
 <li>
 6 to 8 years of Incident Management experience
 </li>
 <li>
 Resolve the L1 level query.
 </li>
 <li>
 Password reset and another log in issue.
 </li>
 <li>
 To Understand Change Management Process
 </li>
 <li>
 Overall, Knowledge on SAP
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Incident management &ndash; Manage end to end Incident process.
 </li>
 <li>
 Problem management - Manage end to end Problem process.
 </li>
 <li>
 Change and Release mgmt. Manage end to end Change and Release process.
 </li>
 <li>
 Track the SLA and proactivity take action to prevent the breach of SLA.
 </li>
 <li>
 Drive the major incident Process and manage the end-to-end communication.
 </li>
 <li>
 Manage the capacity and availability management.
 </li>
 <li>
 Prepare the daily and weekly and monthly governance report.
 </li>
 <li>
 Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
 </li>
 <li>
 Preparing important reports on Critical KPI&rsquo;s related to Incident and Change management as per service level agreement.
 </li>
 <li>
 Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
 </li>
 <li>
 Responsible for managing internal and external quality audit.
 </li>
 <li>
 Should have knowledge on ISO 20K and CMMI standards.
 </li>
 <li>
 SAP Experience will be an added advantage
 </li>
 </ul>
</div>

Associate Manager Incident Management

Coco Riki

<div><div><div><div>Job Vacancy: Assistant Operations Manager &ndash; F&amp;B
 Location: KSA-Riyadh
 Employment Type: Full-time
 
We are looking for a dynamic and experienced Assistant Operations Manager to join our team in the Food &amp; Beverage sector. The ideal candidate will support the Operations Manager in ensuring smooth daily operations, maintaining high service standards, and driving overall business performance.
 
Key Responsibilities:
 
<ul><li>Supervise daily restaurant and outlet operations to ensure quality and efficiency.
</li><li>Monitor staff performance and provide coaching and training when needed.
</li><li>Maintain excellent customer service and handle customer feedback professionally.
</li><li>Ensure compliance with health, safety, and hygiene regulations.
</li><li>Assist in inventory management, cost control, and ordering.
</li><li>Support in planning and executing operational strategies to meet business goals.
</li><li>Prepare daily/weekly reports and support the Operations Manager in decision-making.
</li></ul>Qualifications &amp; Skills:
 
<ul><li>Minimum 2&ndash;3 years of experience in a managerial role in F&amp;B.
</li><li>Strong leadership, communication, and organizational skills.
</li><li>Ability to work under pressure and solve problems quickly.
</li><li>Knowledge of F&amp;B operations, health, and safety standards.
</li><li>Fluency in English and Arabic; French is a plus.
</li></ul>Why Join Us:
 
<ul><li>Competitive salary and benefits.
</li><li>Opportunities for growth and career development.
</li><li>Dynamic and supportive work environment.
</li></ul> To apply, send your CV to: recruitment@coco-riki.com
 For more information: 81-817785
</div></div></div><div></div><div><div><h4 class="jobSectionHeader">Company Profile</h4></div></div></div><div></div>

Assistant Operations Manager F&B

Sweater

<div>We are looking for a detail-oriented Frontline Operations Specialist to join our operations team. In this role, you will manage and support the daily front-line activities that keep our operations running smoothly. You&rsquo;ll handle incoming requests, communicate with customers and service providers, and ensure that all operational processes are completed efficiently and with the highest quality.
This is a dynamic role that combines operational execution, coordination, and customer support, ideal for someone who thrives in fast-paced environments and enjoys solving problems.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Execute and follow up on daily front-line operations according to company policies and procedures.
</li><li>Monitor incoming requests and ensure timely and accurate completion.
</li><li>Handle service disruptions (such as cancellations or delays) and propose solutions.
</li><li>Review and follow up on customer feedback and ensure proper resolution by the operations team.
</li><li>Communicate with service providers and internal teams to ensure smooth coordination.
</li><li>Respond to customer inquiries via chat, phone, and tickets.
</li><li>Maintain service quality standards and ensure continuous workflow.
</li><li>Support ongoing improvements in customer experience and operational efficiency.
</li></ul>Requirements<ul>
<li>
Minimum 2 years of experience in operations, logistics, or customer service roles.
</li><li>Excellent communication and coordination skills.
</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
</li><li>Professional command of English (written and spoken).
</li><li>Ability to multitask and work effectively in a dynamic environment.</li></ul></div>

Frontline Operation Specialist

سويتر | Sweater

<div>
 We are looking for a detail-oriented
 
 Frontline Operations Specialist
 
 to join our operations team. In this role, you will manage and support the daily front-line activities that keep our operations running smoothly. You'll handle incoming requests, communicate with customers and service providers, and ensure that all operational processes are completed efficiently and with the highest quality.
 
 
 This is a dynamic role that combines operational execution, coordination, and customer support, ideal for someone who thrives in fast-paced environments and enjoys solving problems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute and follow up on daily front-line operations according to company policies and procedures.
 </li>
 <li>
 Monitor incoming requests and ensure timely and accurate completion.
 </li>
 <li>
 Handle service disruptions (such as cancellations or delays) and propose solutions.
 </li>
 <li>
 Review and follow up on customer feedback and ensure proper resolution by the operations team.
 </li>
 <li>
 Communicate with service providers and internal teams to ensure smooth coordination.
 </li>
 <li>
 Respond to customer inquiries via chat, phone, and tickets.
 </li>
 <li>
 Maintain service quality standards and ensure continuous workflow.
 </li>
 <li>
 Support ongoing improvements in customer experience and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in operations, logistics, or customer service roles.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
 </li>
 <li>
 Professional command of English (written and spoken).
 </li>
 <li>
 Ability to multitask and work effectively in a dynamic environment.
 </li>
 </ul>
</div>

Golf Saudi

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Support day-to-day IT operations, ensuring system availability and performance.
 </li>
 <li>
 Maintain user accounts, access permissions, and adherence to IT security protocols.
 </li>
 <li>
 Support in hardware and software inventory, ensuring timely updates and replacements.
 </li>
 <li>
 Collaborate with infrastructure and cybersecurity teams to implement system enhancements.
 </li>
 <li>
 Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.
 </li>
 <li>
 Receive, log, and prioritize IT support tickets based on severity and impact.
 </li>
 <li>
 Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.
 </li>
 <li>
 Document incidents, troubleshooting steps, and resolutions for knowledge sharing.
 </li>
 <li>
 Support in Conduct end-user training sessions to promote awareness of IT systems and tools.
 </li>
 <li>
 Track and analyse support requests to identify recurring issues and propose preventive measures.
 </li>
 <li>
 Participate in IT audits and provide required documentation.
 </li>
 <li>
 Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 0-2 years of experience in IT operations or helpdesk roles.
 </li>
 <li>
 Experience supporting multi-site or corporate environments is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 <ul>
 <li>
 IT Operations &amp; Infrastructure Support
 </li>
 <li>
 User Support &amp; Troubleshooting
 </li>
 <li>
 Network Administration Basics
 </li>
 <li>
 Hardware &amp; Software Management
 </li>
 <li>
 System Monitoring &amp; Reporting
 </li>
 </ul>
</div>

IT Operations & Helpdesk Specialist

Leylaty Group

<div>
 
 
 Job Description: Logistics Crew
 
 
 
 
 Position Overview
 
 
 The Logistics Crew member works as part of the operations team under the direct supervision of the Operations Manager. This role provides hands-on support across logistics, transport, warehousing, and event operations. The Logistics Crew ensures smooth execution of catering events by assisting with loading, unloading, setup, and maintenance of equipment and supplies, as well as supporting additional operational duties such as van washing, laundry runs, and general assistance to the team.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Warehousing &amp; Equipment Support
 
 
 
 
 <ul>
 <li>
 Assist in storing, counting, packing, and wrapping catering equipment in the warehouse.
 </li>
 <li>
 Maintain accurate stock handling by logging equipment in and out under supervision.
 </li>
 <li>
 Report damaged or missing items promptly.
 </li>
 <li>
 Support monthly stock counts and maintain warehouse cleanliness and organization.
 
 
 
 </li>
 </ul>
 
 Logistics &amp; Transport Support
 
 
 
 <ul>
 <li>
 Drive company trucks (3.5 to 6 tons) safely to transport equipment, supplies, and laundry.
 </li>
 <li>
 Assist drivers in loading and unloading catering trucks for events.
 </li>
 <li>
 Pack and prepare catering equipment and supplies for dispatch according to event requirements.
 </li>
 <li>
 Unload, repack, and return equipment after events.
 </li>
 <li>
 Run laundry and deliver linens, uniforms, or materials to/from staff housing or other locations.
 
 
 
 </li>
 </ul>
 
 Event Operations
 
 
 
 <ul>
 <li>
 Assist with setup and breakdown of catering equipment, furniture, and supplies at event sites.
 </li>
 <li>
 Work with the logistics team to ensure timely and accurate delivery of items to event locations.
 </li>
 <li>
 Support operational teams on-site to meet event timelines.
 
 
 
 </li>
 </ul>
 
 
 
 Vehicle &amp; Equipment Care
 
 
 
 
 
 <ul>
 <li>
 Wash and maintain company vans and vehicles to ensure cleanliness and proper functioning.
 </li>
 <li>
 Assist with minor maintenance or reporting of vehicle or equipment issues.
 
 
 
 </li>
 </ul>
 
 Health, Safety &amp; Standards
 
 
 
 <ul>
 <li>
 Follow all safety procedures for lifting, carrying, and handling equipment.
 </li>
 <li>
 Wear protective gear (PPE) as required and maintain a safe, hazard-free work environment.
 </li>
 <li>
 Comply with hygiene and food safety standards when handling catering equipment.
 </li>
 <li>
 Support proper waste disposal and recycling practices.
 
 
 
 </li>
 </ul>
 
 Teamwork &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with the Operations Manager, drivers, and other logistics staff.
 </li>
 <li>
 Maintain a positive, cooperative, and professional attitude at all times.
 </li>
 <li>
 Be flexible and willing to assist with a variety of operational tasks as needed.
 
 
 
 </li>
 </ul>
 
 Physical &amp; Environmental Requirements
 
 
 
 <ul>
 <li>
 Ability to lift, carry, push, and move heavy catering equipment.
 </li>
 <li>
 Comfortable standing or moving for long periods in fast-paced environments.
 </li>
 <li>
 Willingness to work outdoors and adapt to varying weather conditions.
 </li>
 <li>
 Flexible schedule including evenings, weekends, and holidays depending on events.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Valid driving license with clean driving record.
 </li>
 <li>
 Previous experience in logistics, warehouse operations, or catering events is preferred.
 </li>
 <li>
 Strong team player with good communication skills.
 </li>
 <li>
 Reliable, hardworking, and hands-on; willing to perform a wide variety of tasks.
 </li>
 <li>
 Positive, eager-to-please attitude; adaptable and cooperative in a fast-paced environment.
 
 </li>
 </ul>
</div>

Logistics Crew

Explore 2020+ L1 support and operations enginner in Riyadh this November. Find roles across top companies and apply now to boost your career.

2020 l1 support and operations enginner jobs IN Riyadh

Electronic Engineer

Associate Manager Incident Management

Assistant Operations Manager F&B

Frontline Operation Specialist

Frontline Operation Specialist

IT Operations & Helpdesk Specialist

Logistics Crew