general support specialist Jobs in Kuwait City

general support specialist

sr. helpdesk analyst

it support

International Group of Aamina

Location: KUWAIT CITY Job Type: Full-timeContract Period: 1 YearProbation Period: 3 Months (90 Days)Working Hours: 9 Hours per DayAnnual Leave: 30 DaysRequirements:Male candidates onlyVisa: 18 Normal / VIP (Transferable)Immediate joinerGood sales experience preferredJob Summary:The IT Employee will be responsible for maintaining the company&rsquo;s IT infrastructure, providing technical support to end users, and ensuring the smooth operation of computer systems, networks, and software applications. The ideal candidate will troubleshoot hardware and software issues, manage user accounts, and ensure data security and system efficiency.Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, servers, and networks.</li><li>Provide technical support for hardware, software, and network issues.</li><li>Manage user accounts, permissions, and email setups (Active Directory, Microsoft 365, etc.).</li><li>Monitor and maintain system performance, security, and backups.</li><li>Troubleshoot and resolve system, network, and connectivity problems.</li><li>Maintain an inventory of IT equipment and ensure proper documentation.</li><li>Support and manage IT projects such as system upgrades, network improvements, or new software implementation.</li><li>Ensure data protection, cybersecurity, and compliance with IT policies.</li><li>Coordinate with external vendors and service providers when needed.</li><li>Stay updated with emerging technologies and recommend improvements.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience in IT support, system administration, or a similar role.</li><li>Strong knowledge of Windows/Linux/Mac OS environments.</li><li>Experience with networking (LAN/WAN, routers, switches, firewalls).</li><li>Familiarity with cloud platforms (Microsoft 365, Google Workspace, Azure, AWS).</li><li>Good understanding of cybersecurity practices.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to prioritize tasks and work independently or in a team.</li><li>Must have computer language experience (python )</li><li>Kuwait experience must .</li></ul>WhatsApp number : +965 66916212Interested candidates can send their CV/Resume via WhatsApp.Job Type: Full-timePay: KD250.000 - KD300.000 per month

IT SUPPORT

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.</div><div></div><div> 
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).</div><div></div><div> 
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Technical and Incident Support:<ul><li>
Provide enterprise-level technical and non-technical support for AESMP incidents and requests.</li><li>
Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.</li></ul></li><li>
Incident Analysis and Reporting:<ul><li>
Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.</li><li>
Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.</li></ul></li><li>
Customer Service Excellence:
<ul><li>Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.</li></ul></li><li>
Regional Coordination:<ul><li>
Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).</li></ul></li><li>
Documentation and Standardization:<ul><li>
Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.</li></ul></li><li>
Account and System Management:<ul><li>
Create, modify, and delete user and computer objects within Active Directory.</li><li>
Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.</li></ul></li><li>
Service Coordination:<ul><li>
Create, modify, and coordinate ASI requests with designated organizations for theater operations.</li></ul></li><li>
Work Environment:<ul><li>
Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.</li></ul></li><li>
This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance:<ul><li>
Requires an active active Secret Clearance</li></ul></li><li>
Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.<ul><li>
Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
Baseline:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
Computing Environment (CE):<ul><li>
Cisco: CCNA: Certified Network Associate</li><li>
Juniper Networks Certified Internet Specialist (Any specialization)</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Red Hat: RHCSA: Certified Systems Administrator</li></ul></li><li>
Experience: Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience<ul><li>
A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.</li><li>
Experience with a customer service-oriented company.</li></ul></li><li>
Skills &amp; Technology Used:<ul><li>
Army365 Portal</li><li>
BMC Remedy (ITSM)</li><li>
DHCP for devices and users in a worldwide WAN</li><li>
DISA DEPO</li><li>
DNS</li><li>
Microsoft</li><li>
Microsoft Active Directory</li><li>
Networking services for Directory</li><li>
SharePoint workflow</li><li>
Spectrum &amp; Solarwinds network topology maps</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

Service Desk Admin I (NOSC)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25161428
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Information Technology Supervisor

National Bank of Kuwait

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 Conducts IT audits in accordance with direction from IT Audit Manager / Head of IT Audit / Head of Audit.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities &amp; Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Prepare audit notification letter as per instructions of IT Audit Manager / Head of IT Audit.
 </li>
 <li>
 Assist in the Kick-off meeting and prepare an agenda for such meetings.
 </li>
 <li>
 Responsible for ensuring audit is carried out in accordance with the Audit Manual.
 </li>
 <li>
 Coordinate with IT Audit Manager / Head of IT Audit to perform control assessments and analysis
 </li>
 <li>
 Identify key risks / controls within the processes under review
 </li>
 <li>
 Assists in developing an Audit Program based on the controls identified.
 </li>
 <li>
 Communicate assigned tasks to engagement team in a manner that is clear and concise ensuring high quality, accurate, and efficient results
 </li>
 <li>
 Prepare the Summary of Issues for review by the IT Audit Manager / Head of IT Audit and discussion with line management
 </li>
 <li>
 Examine Internal IT Controls, evaluate the design and operational effectiveness, determine exposure to risk and develop remediation strategies.
 </li>
 <li>
 Responsible for preparation of draft audit issues for review by the IT Audit Manager
 </li>
 <li>
 Assists the IT Audit Manager / Head of IT Audit in conducting IT investigations and preparation of investigation reports
 </li>
 <li>
 Ensure adequate focus on personal professional growth in line with standard audit career progression
 </li>
 <li>
 proactively seek relevant education and training opportunities
 </li>
 <li>
 Develop a strong understanding of business and system processes.
 </li>
 <li>
 Review, evaluate and test IT application controls.
 </li>
 <li>
 Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments, in line with standard audit career progression - proactively seeks relevant Education and training opportunities.
 </li>
 <li>
 Maintain an adequate level of current knowledge and proficiency in the field of information systems audit, control and security and Financial Industry Standard and Controls.
 </li>
 <li>
 Perform other related duties as assigned by the IT Audit Manager / Head of IT Audit.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 2-4 years&rsquo; experience in IT Audit, IT, IT Risk Management or Information Security in the Banking Sector.
 </li>
 <li>
 Graduating in Information Technology or related areas would be preferred.
 </li>
 </ul>
</div>

Senior Information Technology Auditor

INFRA ASSURE

Role OverviewThe Resident Engineer will be the onsite technical authority for managing, securing, and optimizing Dell Thin Client fleets&mdash;specifically ThinOS environments&mdash;across banking branches and operations. This specialist will ensure full hardware and peripheral compatibility, stringent security posture meeting banking standards (including multi-factor authentication), and deliver hands-on technical support and guidance to IT teams and end users.Key Responsibilities<ul><li>Oversee large-scale deployment, integration, and lifecycle management of Dell Thin Clients operating ThinOS within banking environments.</li><li>Lead comprehensive testing, integration, and troubleshooting for all relevant peripherals (e.g., card readers, scanners, printers, biometrics) ensuring full compatibility for branch operations.</li><li>Configure, update, and centrally manage ThinOS devices and peripherals through Wyse Management Suite (WMS), including firmware and driver management.</li><li>Apply and enforce all required bank security measures, such as multi-factor authentication (MFA) using smartcards, biometrics, FIDO2 keys, and SAML/RADIUS-based authentication solutions.</li><li>Work closely with bank security and compliance teams to ensure that ThinOS devices adhere to regulatory requirements, including enabling FIPS 140-2 mode and monitoring device audit status.</li><li>Develop, document, and maintain security policies for endpoint protection; proactively deploy patches and software updates.</li><li>Train and support IT staff in ThinOS management, incident response, and peripheral lifecycle best practices.</li><li>Act as the point-of-contact between Dell, the bank&rsquo;s technical teams, and third-party vendors for specialized peripherals or security workflows.</li></ul>Required Qualifications<ul><li>Extensive, hands-on experience managing Dell Thin Clients (preferably with ThinOS) in a secure environment.</li><li>Proven expertise in the configuration and troubleshooting of banking peripherals: biometric devices, card readers, scanners, and compatible printers.</li><li>Strong working knowledge of Wyse Management Suite and Admin Policy Tool for device and security management.</li><li>Understanding of endpoint device compliance, software/firmware updates, and asset lifecycle management.</li><li>Solid background in information security, including deployment and management of multi-factor authentication (MFA) and cryptographic controls in banking or other regulated industries.</li><li>Experience applying and enforcing security frameworks and regulatory requirements (e.g., FIPS, SAML MFA, RADIUS-based authentication).</li><li>Excellent analytical, problem-solving, and communication skills&mdash;capable of working with both technical and non-technical stakeholders.</li><li>Industry certifications in Dell, Microsoft, Citrix, or VDI solutions are desirable.</li></ul>Job Type: Temporary Contract length: 2 monthsPay: Up to KD1,494.000 per monthApplication Question(s):<ul><li>Do you have hands on experience with Dell ThinOS?</li><li>We mist fill this position immediately. Are you an immediate joiner?</li></ul>Experience:<ul><li>WMS: 4 years (Required)</li><li>Cryptographic controls in banking: 4 years (Required)</li></ul>

Resident Engineer

COZMALABS

We are looking for a Project Coordinator to support the planning, execution, and delivery of projects. The role involves coordinating tasks, tracking progress, managing documentation, and ensuring smooth communication between teams, vendors, and stakeholders. You&rsquo;ll work closely with Project Managers and cross-functional teams to keep projects on schedule and within scope.Responsibilities<ul><li>Assist in project planning, scheduling, and tracking milestones.</li><li>Prepare reports, meeting notes, and follow up on action items.</li><li>Maintain project documentation and ensure version control.</li><li>Monitor risks, issues, and dependencies and escalate when needed.</li><li>Coordinate communication between internal teams and external partners.</li></ul>Skills &amp; Experience<ul><li>Proficiency in MS Office and project tools (Jira, Asana, Trello, or MS Project).</li><li>Basic understanding of project management methods (Agile or Waterfall).</li><li>Bachelor&rsquo;s degree in Business, IT, or a related field.</li><li>CAPM or Prince2 certification is a plus.</li><li>Strong organizational and communication skills.</li><li>Arabic proficiency is preferred.</li></ul>Job Type: Full-time

Project Coordinator

Explore 179+ It support in Kuwait City this November. Find roles across top companies and apply now to boost your career.