customer support representative Jobs in Giza

customer support representative

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software development sr. specialist

it support specialist

ILLA

<div>
 
 
 Position Overview:
 
 
 
 
 We are seeking a dedicated
 
 IT Support Specialist
 
 to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality, provide technical support to staff, maintain hardware and software systems, and oversee network reliability within the warehouse environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide on-site technical support for warehouse staff (software, hardware, network issues).
 
 </li>
 <li>
 Install, configure, and maintain computers, printers, scanners, and other IT equipment.
 
 </li>
 <li>
 Monitor and troubleshoot warehouse network connectivity and internet performance.
 
 </li>
 <li>
 Support warehouse systems such as inventory software, handheld devices, and scanners.
 
 </li>
 <li>
 Maintain and update system logs, access permissions, and device tracking.
 
 </li>
 <li>
 Ensure data backup procedures are followed and support recovery processes when needed.
 
 </li>
 <li>
 Coordinate with vendors and external IT providers when necessary.
 
 </li>
 <li>
 Ensure security protocols are applied, including antivirus updates and user access control.
 
 </li>
 <li>
 Respond quickly to technical issues to avoid workflow disruptions.
 
 </li>
 <li>
 Support digitalization initiatives and system upgrades inside the warehouse.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 
 </li>
 <li>
 Proven experience (1&ndash;3 years) in IT support, preferably in a warehouse or operational environment.
 
 </li>
 <li>
 Strong troubleshooting skills for hardware, software, and network issues.
 
 </li>
 <li>
 Knowledge of Windows OS, basic networking, routers, and access points.
 
 </li>
 <li>
 Ability to work under pressure and prioritize tasks effectively.
 
 </li>
 <li>
 Strong communication and teamwork skills.
 
 </li>
 <li>
 High level of reliability, responsibility, and attention to detail.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Work Schedule:
 
 6 days per week, 9 hours per day.
 
 </li>
 <li>
 On-site role at
 
 Manial Shiha Warehouse
 
 .
 
 </li>
 <li>
 Supportive and collaborative work environment.
 
 </li>
 </ul>
</div>

IT Support Specialist

Feur Media House

<div>
 
 About Feur Media House
 
 
 
 Feur Media House is a full-service creative and marketing agency &mdash; the only marketing partner you&rsquo;ll ever need. Our range of services includes design, development, social media management, film &amp; photography, and IT services, providing clients with comprehensive solutions that deliver real impact and measurable results.
 
 
 
 
 
 
 We proudly work with a diverse portfolio of clients across various sectors, including universities, healthcare, retail, corporate, and more.
 
 
 
 
 
 We are looking for a talented
 
 
 IT Officer
 
 
 to join our IT team, where you will contribute to maintaining and improving our technology infrastructure and ensuring smooth, secure, and efficient IT operations.
 
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 
 
 Manage and maintain IT systems, networks, servers, and software to ensure smooth operations.
 
 
 
 </li>
 <li>
 
 
 Troubleshoot and resolve hardware, software, and network issues promptly.
 
 
 
 </li>
 <li>
 
 
 Monitor system performance and implement improvements to enhance efficiency and security.
 
 
 
 </li>
 <li>
 
 
 Assist employees with technical support and IT-related inquiries.
 
 
 
 </li>
 <li>
 
 
 Install, configure, and update software, operating systems, and security tools.
 
 
 
 </li>
 <li>
 
 
 Ensure data backup, disaster recovery, and cybersecurity measures are in place.
 
 
 
 </li>
 <li>
 
 
 Collaborate with other teams to support IT needs for projects and digital initiatives.
 
 
 
 </li>
 <li>
 
 
 Maintain IT documentation, inventory, and best practices for system administration.
 
 
 
 </li>
 <li>
 
 
 Stay updated with emerging technologies, cybersecurity trends, and IT best practices to continuously improve IT infrastructure.
 
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 
 
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field
 
 
 
 </li>
 <li>
 
 
 4&ndash;5 years of experience in IT support or a similar role
 
 
 
 </li>
 <li>
 
 
 Strong understanding of computer systems, networks, and security principles
 
 
 
 </li>
 <li>
 
 
 Hands-on experience with hardware/software troubleshooting
 
 
 
 </li>
 <li>
 
 
 Knowledge of Windows and macOS environments
 
 
 
 </li>
 <li>
 
 
 Experience with network devices (routers, switches, access points)
 
 
 
 </li>
 <li>
 
 
 Familiarity with backup solutions and data protection practices
 
 
 
 </li>
 <li>
 
 
 Ability to manage multiple tasks and work under pressure
 
 
 
 </li>
 <li>
 
 
 Strong communication and teamwork skills
 
 
 
 </li>
 <li>
 
 
 High level of attention to detail and problem-solving ability
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Benefits
 
 
 
 
 Why Join Feur Media House
 
 
 
 <ul>
 <li>
 
 
 Work in a fast-paced, innovative agency where your IT skills support seamless digital operations and ensure smooth technology infrastructure.
 
 
 
 </li>
 <li>
 
 
 Collaborate closely with a full creative and technical team to maintain and optimize networks, servers, and IT systems.
 
 
 
 </li>
 <li>
 
 
 Play a key role in troubleshooting, improving system performance, and enhancing overall IT security and functionality.
 
 
 
 </li>
 <li>
 
 
 Access strong opportunities for career growth into senior IT or IT management roles.
 
 
 
 </li>
 <li>
 
 
 Competitive salary with performance-based incentives.
 
 
 
 </li>
 <li>
 
 
 Be part of a dynamic and supportive environment that encourages innovation, problem-solving, and continuous learning.
 
 
 
 </li>
 <li>
 
 
 Work on diverse projects across multiple industries, helping you expand your technical expertise and professional portfolio.
 
 
 
 </li>
 <li>
 
 
 Opportunity to experiment with new IT tools, technologies, and best practices to continuously elevate your craft.
 
 
 
 </li>
 </ul>
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
 
 
 
 
 
</div>

IT Officer

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Unilever

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you! 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:<div> 
As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization. Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure meeting SLA target</li><li>Follow up on suspended tickets</li><li>Meeting C-SAT targets</li><li>Resolve tickets with proper quality standards</li><li>Manage incident escalations</li><li>Ensure IT support tickets</li></ul>
Employee Records Management: 
<ul><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments</li><li>Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul>
Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with HR teams to ensure alignment.</li></ul>
Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li></ul>
Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Notify relevant stakeholders with each month&rsquo;s moves &amp; changes</li><li>Foster positive relationships and effective communication.</li></ul>
Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul>
Document Handling and Compliance: 
<ul><li>Manage the JML process, including creating contracts, promotions, and salary increase letters.</li><li>Securely handle documentation and comply with data security (GDPR) requirements.</li><li>Validate visa and Right to Work (RTW) documents during global employee moves.</li></ul>
Accuracy and Compliance Audits: 
<ul><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul>
Vendor Management: 
<ul><li>Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.</li></ul>
Benefits Administration: 
<ul><li>Ensure accurate and timely transaction processing across various local platforms</li></ul>
In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.</div> 
WHAT YOU NEED TO SUCCEED 
Experiences &amp; Qualifications<div><ul><li> 
Bachelor&rsquo;s degree in human resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Very good Microsoft Office skills</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tool</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus</li></ul>
Skills 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical Skills</li></ul>
Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul></div>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

People Operations Specialist - UK&I

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.<div>
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. 
Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you! 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE: 
As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s 
journey within the organization. Here are the key responsibilities: 
 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure no breach tickets</li><li>Follow up on suspended tickets</li><li>Ensure high CSAT</li><li>Resolve tickets with proper quality standards</li><li>manage incident escalations</li><li>Ensure IT support tickets</li></ul> 

Employee Records Management: 
<ul><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Conduct monthly validations before monthly closing, ensuring data quality across linked systems to ensure correct reflection and prevent erroneous payments</li><li>Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests.</li></ul> 

Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with finance and HR teams to ensure alignment.</li></ul> 

Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li></ul> 

Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Notify relevant stakeholders with each month&rsquo;s moves &amp; changes</li><li>Foster positive relationships and effective communication.</li></ul> 

Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul> 

Document Handling and Compliance: 
<ul><li>Manage the JML process, including creating contracts, promotions, and salary increase letters.</li><li>Securely handle documentation and comply with data security (GDPR) requirements.</li></ul> 

Global Mobility Support: 
<ul><li>Validate visa and Right to Work (RTW) documents during global employee moves.</li></ul> 

Accuracy and Compliance Audits: 
<ul><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul> 
In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems. 
 
WHAT YOU NEED TO SUCCEED</div><div> 
Experiences &amp; Qualifications 
<ul><li>Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college</li><li>English &amp; Dutch Fluency</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tools, and tech savvy</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity.</li><li>. Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus.</li></ul> 

Skills 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical Skills</li></ul> 

Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors:</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and 
accountability for execution and results. Has an owner&rsquo;s mindset, using data and 
insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own 
wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve 
consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to 
others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and 
civil partnership, and pregnancy and maternity.</div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

People Operations Specialist - Dutch Speaker

<div>About Unilever 
 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
Job Purpose 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. 
 
Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader, then this role is just for you! 
What Will Your Main Responsibilities Be 
As a Global People Operations Specialist, your role involves acting as the Single Point of Contact (SPOC) for Global HR Business Partners (HRBPs), ensuring seamless coordination and execution of HR operations across regions. This role is pivotal in managing and dispatching cases related to data quality and organizational restructuring, while maintaining strong alignment with regional hubs and global standards.<div>
Here are the key responsibilities: 
Service Management: 
<ul><li>Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery</li><li>Validate proper approvals</li><li>Verify documents versus request</li><li>Ensure no breach tickets</li><li>Follow up on suspended tickets</li><li>Ensure high CSAT</li><li>Resolve tickets with proper quality standards</li><li>manage incident escalations</li><li>Ensure IT support tickets</li></ul> 

Employee Records Management: 
<ul><li>Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders</li><li>Fill and validate mass upload templates with necessary employee details for mass data requests</li></ul> 

Bonus Plan Administration: 
<ul><li>Maintain precise bonus plans for the Annual Pay Review (APR) process.</li><li>Collaborate with finance and HR teams to ensure alignment.</li></ul> 

Reporting and Audits: 
<ul><li>Generate reports for stakeholders based on their requirements.</li><li>Support internal and external audits by providing HR system data.</li></ul> 

Stakeholder Interaction: 
<ul><li>Engage with senior stakeholders to address HR-related matters.</li><li>Foster positive relationships and effective communication.</li></ul> 

Process Simplification and Data Accuracy: 
<ul><li>Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes</li><li>Drive process simplification within HR operations.</li><li>Promote data-based decision-making by ensuring accurate HR data management.</li></ul> 

Accuracy and Compliance Audits: 
<ul><li>Conduct regular audits to maintain data accuracy and compliance within the HR team.</li></ul> 
In summary, your role as a Global People Operation Specialist is pivotal in ensuring smooth HR operations, supporting Global HRBP, and maintaining accurate records across systems. 
 
WHAT YOU NEED TO SUCCEED 
Experiences &amp; Qualifications: 
<ul><li>Bachelor&rsquo;s degree in human resources or related Business degree from an accredited university or college</li><li>English Fluency</li><li>Ability to adapt to changing markets</li><li>Ability to work independently as well as a collaborative team player</li><li>Genuine interest in new technologies and tools, and tech savvy</li><li>Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner</li><li>. Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity</li><li>. Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus</li></ul> 

Skills: 
<ul><li>Purpose-Driven Mindset</li><li>Data Literacy and Technology Skills</li><li>Excellent Communication and Stakeholder Management</li><li>Attention to Compliance and Legal Requirements</li><li>Problem-Solving and Process Improvement</li><li>Empathy and Employee-Centric Approach</li><li>Attention to details &amp; analytical Skills Leadership</li><li>You are energized by delivering fantastic results.</li></ul> 
You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. 
 
<ul><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div>
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Global People Operations Specialist

Danone

<div>About the job

Danone MENA is looking for a talented Healthcare Nutrition Specialist &ndash; Giza 2 to be based in Al Haram &ndash; Egypt like you!

In the context of Specialized Nutrition MENA, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their health care nutrition needs.
About you

To be successful in the role you should ideally have: 


Experience And Education:
<ul>
<li>Education: in Pharmacy, Science.</li>
<li>Experience: 0 -2 years of experience with HCPs, ideally working with pediatric doctors is preferred.</li>
<li>Experience working in the public/government sector.</li>
<li>Experience in Nutrition field is a plus.</li></ul> 


Location:

El Haram resident with a valid driving license. 

Areas to be Covered: GIZA 2 (Hawamdya and Badrasheen) and El Haram 


Skills:
<ul>
<li>Excellent Communication Skills</li>
<li>Strong Time Management</li>
<li>Consumer Orientation: enabling the business to serve the consumer.</li>
<li>Entrepreneurial: recognizes and seizes business opportunities.</li>
<li>Rigor: thinks systematically, plans effectively.</li>
<li>Transparency: acts in an open and respectful manner.</li>
<li>Decision Making: combines decisiveness with sound judgment.</li>
<li>Team Player: connects effectively with others.</li>
<li>Getting Things Done: delivers results and measures performance according to plan.</li></ul> 


Languages required:

Arabic native and English Is a must. 


Danone Values: 
Candidates are expected to adhere to Danone's core values: Humanism, Openness, Proximity &amp; Enthusiasm. 

About us

Danone is a world-leading food company operating in three business divisions: Fresh Dairy Products, Specialized Nutrition, and Waters. 
Danone&rsquo;s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have in impacting the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies. 

We offer 
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.

Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect. 


So, if you are the HealthCare Nutrition Specialist we are looking for, click on &quot;apply&quot; now.

#LI-ME

#LI-EG</div>

Healthcare Nutrition Specialist – Giza 2

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