application support analyst

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customer service operation manager Jobs in Giza

customer service operation manager

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technical customer advisor

customer support representative

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
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 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
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 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
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 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
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 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
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 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
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 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
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 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
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 Flexibility to work in shifts, weekends and on public holidays.
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 Bachelor's degree is required.
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 Experience using SalesForce and other CRM systems.
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 Excellent communication skills, both verbal and written.
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 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

IntouchCX

We're Hiring French Speakers ( Bilingual Account ) at IntouchCX!Join the most prestigious customer support account in Egypt!What We Offer:Top-tier salary &ndash; among the highest in the market!Full Social &amp; Medical InsuranceRotational Shifts (last shift ends at 10 PM &ndash; no overnight!)Transportation provided or transportation allowance &ndash; your choice!Requirements:French Level (C1 level) - English Level ( B2 Level )Egyptian Nationals onlyGraduates (Sorry, no undergrads!)Job Type: Full-timePay: Up to E&pound;39,000.00 per monthApplication Question(s):<ul><li>What is Your English Level? ( Must be C1 Speaker ) </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center Field: 1 year (Preferred)</li></ul>

Technical Customer Advisor

<div>
 Job Vacancy: Education Consultant
 
 Location: Success Path &ndash; Official Representative of EF Education First in Egypt &ndash; 6th of October City
 
 
 About Success Path | EF Education First:
 
 Success Path is the official representative of EF Education First in Egypt, the world&rsquo;s leading educational organization specializing in language training, cultural exchange, and academic programs. We empower young people to achieve their educational and career aspirations through innovative learning solutions and international standards.
 
 
 
 Key Responsibilities:
 
 Provide professional educational consultations to students and parents regarding academic programs and training courses.
 
 Support students throughout the enrollment journey, from inquiry to registration.
 
 Assist students with visa application services for studying abroad.
 
 Represent the company at educational fairs and events.
 
 Contribute to achieving monthly sales targets while maintaining EF&rsquo;s quality standards.
 
 Requirements:
 
 Recent university graduate.
 
 Excellent command of English (spoken and written).
 
 Professional appearance with strong communication and presentation skills.
 
 Proficient in Internet research and Microsoft Office applications.
 
 Previous experience or activities in sales, customer service, or education is a plus.
 
 Ability to work effectively in a team-oriented environment and meet targets.
 
 Willingness and ability to travel when required.
 
 What We Offer:
 
 Comprehensive training on EF programs and professional skills.
 
 Competitive basic salary + attractive commissions and incentives.
 
 Career development opportunities in a global environment.
 
 Chance to participate in international events and travel opportunities (based on performance).
 
</div>

Education Consultant

Concentrix

About the Job:Concentrix Egypt is hiring Customer Service Advisors and Sales Representatives to join our fast-growing team! If you&rsquo;re fluent in English and eager to grow your career in a multinational environment, we&rsquo;d love to meet you.Available Vacancies1. Customer Service Advisor / Agent<ul><li>Salary up to 20,000 EGP gross</li></ul><ul><li>Rotational shifts</li></ul><ul><li>Locations: New Cairo &amp; 6th of October (US Accounts)</li></ul><ul><li>Solid B2 English level required</li></ul>2. Sales Representative<ul><li>Salary 20,000 EGP gross + sales bonus in Canadian Dollars (CAD)</li></ul><ul><li>Previous sales experience required</li></ul><ul><li>Solid B2 English level required</li></ul>Benefits<ul><li>Medical and Social Insurance</li></ul><ul><li>Transportation provided</li></ul><ul><li>Opportunities for career growth</li></ul>If you&rsquo;re motivated, customer-focused, and ready to join a global leader in customer experience, apply now to join Concentrix Egypt!Job Types: Full-time, Permanent, New gradPay: E&pound;20,000.00 per month

Talent Acquisition Specialist

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call center agent (English)

About the Role:We&rsquo;re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.&#11835;Responsibilities:<ul><li>Handle incoming calls, emails, and chat inquiries in English.</li></ul><ul><li>Provide accurate information about products and services.</li></ul><ul><li>Resolve customer complaints efficiently and professionally.</li></ul><ul><li>Follow up on customer requests to ensure satisfaction.</li></ul><ul><li>Record all customer interactions in the system.</li></ul><ul><li>Collaborate with other departments to improve the customer experience.</li></ul>&#11835;Requirements:<ul><li>Excellent command of spoken and written English.</li></ul><ul><li>Strong communication and problem-solving skills.</li></ul><ul><li>Previous experience in customer service (6 months of proven experience required).</li><li>available for rotation shifts</li></ul><ul><li>Basic computer and typing skills.</li></ul><ul><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul><ul><li>Positive attitude and team spirit.</li></ul>&#11835;Benefits:<ul><li>Competitive salary</li></ul><ul><li>Paid training and career development opportunities.</li><li>social insurance</li><li>medical insurance</li><li>24/7 transportation provided</li></ul>Job Type: Full-timePay: Up to E&pound;21,000.00 per monthApplication Question(s):<ul><li>are you Egyptian?</li><li>Are you okay with rotation shifts?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English Customer Service Rep. ( Banking Sector )

OGM Medical Equipment Trading LLC

Job Summary:We are seeking a motivated and results-driven Medical Sales Representative specializing in aesthetic dermal fillers to drive direct sales and develop new business opportunities within the aesthetics market. The ideal candidate will have a strong background in medical or pharmaceutical sales, particularly within the aesthetics, dermatology, or plastic surgery sectors.You will be responsible for promoting, demonstrating, and selling dermal filler products directly to clinics, dermatologists, aesthetic physicians, and medspas, while maintaining strong relationships and ensuring consistent revenue growth.Key Responsibilities:Sales and Business Development<ul><li>Achieve or exceed monthly and quarterly sales targets for aesthetic filler products.</li><li>Identify, target, and acquire new clients in the aesthetics and dermatology industry.</li><li>Conduct face-to-face meetings, presentations, and product demonstrations for doctors, clinics, and distributors.</li><li>Develop and execute territory sales plans to maximize sales potential.</li><li>Negotiate pricing and sales agreements in line with company policies.</li></ul>Customer Relationship Management<ul><li>Build and maintain long-term relationships with healthcare professionals and clinic owners.</li><li>Provide high-quality customer service, including post-sale support and training on product usage and injection techniques (in collaboration with clinical trainers).</li><li>Address customer inquiries, complaints, and feedback promptly and effectively.</li></ul>Market Intelligence and Reporting<ul><li>Monitor market trends, competitor activities, and emerging opportunities in the aesthetic filler segment.</li><li>Provide regular feedback to management regarding market needs and competitive positioning.</li><li>Maintain accurate CRM records and submit weekly sales reports, forecasts, and pipeline updates.</li></ul>Training and Education<ul><li>Collaborate with marketing and medical affairs teams to organize educational workshops, product launches, and training events.</li><li>Stay updated on aesthetic products, injection techniques, and clinical research developments.</li></ul>Qualifications and Requirements:<ul><li>Bachelor&rsquo;s degree in Pharmacy, Biomedical Sciences, Nursing, Marketing, or a related field.</li><li>Minimum 2&ndash;5 years of experience in medical or aesthetic product sales (dermal fillers, toxins, or skincare preferred).</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to work independently and travel extensively within assigned territory.</li><li>Excellent networking and relationship-building capabilities in the aesthetics industry.</li></ul>Preferred Skills:<ul><li>Prior experience working with dermatologists, plastic surgeons, or aesthetic practitioners.</li><li>Familiarity with facial anatomy and injectable products.</li><li>Confidence in conducting clinical discussions and product demos.</li><li>Proficiency with CRM tools and Microsoft Office Suite.</li></ul>Compensation and Benefits:<ul><li>Competitive base salary plus commission and performance bonuses.</li><li>Medical insurance and travel allowance.</li><li>Continuous training and professional development opportunities.</li><li>Dynamic and growing work environment in the aesthetics field.</li></ul>Job Type: Full-time

Medical Representative

Explore 170+ Customer support representative in Giza this November. Find roles across top companies and apply now to boost your career.