customer service representative Jobs in Giza

customer service representative

sales csr

call center agent

call center specialist

contact center agent

customer support representative

Concentrix

Concentrix is hiring We&rsquo;re Hiring: Customer Service Representative (Full-Time)Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!Position: Customer Service RepresentativeEmployment Type: Full-Time Shifts: Rotational Transportation: Provided + Door to door for girls (after 9PM) Benefits: Social &amp; Medical Insurance IncludedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills</li><li>English proficiency at B2 level or higher</li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li>Ready to start immediately</li></ul>Why Join Us?<ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!Apply now if you're interested and take the next step in your career!Job Type: Full-time

Customer service representative

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Provide first-class customer service via email, chat, and phone .
 </li>
 <li>
 Inquiry Resolution: Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries .
 </li>
 <li>
 Issue Management: Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary .
 </li>
 <li>
 Process Adherence: Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies .
 </li>
 <li>
 Documentation: Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently .
 </li>
 <li>
 Performance: Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets .
 </li>
 <li>
 Feedback: Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Language Fluency: High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral) .
 </li>
 <li>
 Experience: Previous experience in a customer service, call center, or related customer-facing role is typically required .
 </li>
 <li>
 Education: A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred .
 </li>
 <li>
 Technical Skills: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required .
 </li>
 <li>
 Soft Skills: Excellent communication, empathy, problem-solving, and active listening skills .
 </li>
 <li>
 Work Style: Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2511_16116
 
 
 Posted At: Sun Nov 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Customer Service Rep. (German Teammate))

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Make outbound and follow-up calls promptly and professionally.
 </li>
 <li>
 Follow communication scripts when handling different topics.
 </li>
 <li>
 Respond to customer inquiries in a timely manner.
 </li>
 <li>
 Record and update accurate customer information and feedback.
 </li>
 <li>
 Document all call details according to standard operating procedures.
 </li>
 <li>
 Upsell services and retain customers when possible.
 </li>
 <li>
 Meet performance goals for call handling and quality.
 </li>
 <li>
 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 Educational Background:
 
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Excellent English verbal communication skills
 </li>
 <li>
 Previous experience in a customer support role.
 </li>
 <li>
 Strong phone, verbal, and written communication skills with active listening.
 </li>
 <li>
 Comfortable working with computers and CRM or SAP systems (preferred).
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 <li>
 Patience, customer focus, and adaptability to different personality types.
 </li>
 <li>
 Familiarity with Microsoft Office.
 </li>
 <li>
 Ability to multitask and speed typing skills.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
 </li>
 <li>
 Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
 </li>
 <li>
 Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
 </li>
 <li>
 Records customer complaints and responds in accordance with guidelines from supervisor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Customer Order Service Administration:
 </li>
 <li>
 Receive process and follow up orders. Confirm orders in writing.
 </li>
 <li>
 Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
 </li>
 <li>
 Agree on delivery dates, documentation, transport and packaging matters with customers.
 </li>
 <li>
 Send product information to customers (product data, material safety data).
 </li>
 <li>
 Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
 </li>
 <li>
 Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
 </li>
 <li>
 Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
 </li>
 <li>
 Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
 </li>
 <li>
 Divert customer complaints to Technical Support and arranges products returns from customers
 </li>
 <li>
 Administrate and file customer complaints.
 </li>
 <li>
 Archiving of all COS related documentation in a proper and timely manner.
 </li>
 <li>
 Ensures customer orders comply with any defined local authority matrices.
 </li>
 <li>
 Ensure correct order maintenance for OTIF reporting.
 </li>
 <li>
 Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
 </li>
 <li>
 Connect with warehouse &amp; logistics team:
 </li>
 <li>
 Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
 </li>
 <li>
 Serve as communication link between external customers and internal local and regional stakeholders.
 </li>
 <li>
 Prepare picking lists for dispatches and liaise with warehouse staff.
 </li>
 <li>
 Prepare daily dispatch requests for the warehouse / logistics team.
 </li>
 <li>
 Ensure that delivery dates, transport and packaging matters are agreed with customers
 </li>
 <li>
 Invoicing &amp; OWC management:
 </li>
 <li>
 Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
 </li>
 <li>
 Improve OWC in cooperation with Sales Manager, Credit Control and customers.
 </li>
 <li>
 Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
 </li>
 <li>
 Ensure minimum numbers of orders are processed which require manual input of prices into system..
 </li>
 <li>
 Ensure timely invoicing in system basis to ensure no pending invoices
 </li>
 <li>
 Customer Communication &amp; Sales related activities:
 </li>
 <li>
 Answers customer inquiries/communications as required.
 </li>
 <li>
 Ensure that all orders are processed on time with order acknowledgements sent to customers
 </li>
 <li>
 Serve as communication link between external customers and internal stakeholders
 </li>
 <li>
 Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
 </li>
 <li>
 Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
 
 
 </li>
 </ul>
 
 Key Accountabilities (Continued)
 
 
 
 <ul>
 <li>
 Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
 </li>
 <li>
 Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
 </li>
 <li>
 Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
 </li>
 <li>
 Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
 </li>
 <li>
 Reporting:
 </li>
 <li>
 OTIF Reason Code maintenance and OTIF Reporting.
 </li>
 <li>
 Outstanding Order Report.
 </li>
 <li>
 Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
 </li>
 <li>
 Compliance:
 </li>
 <li>
 Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
 </li>
 <li>
 Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
 </li>
 <li>
 Cover for colleagues:
 </li>
 <li>
 Provide vacation cover for other COS colleagues in other businesses
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
 </li>
 <li>
 Bachelor degree in relevant discipline.
 </li>
 <li>
 This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
 </li>
 <li>
 Good MS Office (Excel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
 </li>
 <li>
 Knowledge of ERP systems and Order to cash processes in a business to business environment.
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 50843
</div>

Customer Service Representative

HSBC

<div>
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal responsibilities
 
 
 
 
 Impact on the Business
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 </li>
 </ul>
 
 
 Customers / Stakeholders
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 </li>
 </ul>
 
 
 Leadership &amp; Teamwork
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 </li>
 </ul>
 
 
 Operational Effectiveness &amp; Control
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be Fluent to Native Like Speaker in English
 </li>
 <li>
 Open to working flexible shifting schedules and night and overnight shifts
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 </li>
 <li>
 Must have residency in Cairo
 </li>
 </ul>
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
 
 
</div>

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

Appgain

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.Responsibilities:Issue Reproduction &amp; Diagnosis:<ul><li>Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.</li><li>Gather basic information from users regarding reported problems.</li><li>Learn to identify potential root causes of software defects with supervision.</li></ul>Technical Support:<ul><li>Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.</li><li>Follow established troubleshooting steps and provide clear, basic solutions.</li><li>Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.</li></ul>Quality Assurance &amp; Testing:<ul><li>Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.</li><li>Document test results and identified defects accurately in issue tracking systems.</li><li>Learn and apply basic software testing methodologies.</li></ul>Documentation &amp; Knowledge Management:<ul><li>Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.</li><li>Document customer interactions and basic technical problems.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.</li><li>Communicate technical information clearly and patiently to users and internal teams.</li><li>Participate actively in team meetings to understand project progress and support trends.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).</li><li>2 year of experience in a technical support and software testing role</li><li>Good understanding of software testing concepts and methodologies (e.g., manual testing).</li><li>Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.</li><li>Good problem-solving and analytical skills, with attention to detail.</li><li>Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.</li><li>Ability to follow instructions, learn quickly, and work effectively as part of a team.</li><li>A strong desire to grow and develop skills in both software quality assurance and technical support.</li></ul>Preferred Qualifications :<ul><li>Basic understanding of Agile/Scrum development methodologies.</li><li>Experience with customer-facing roles.</li></ul>work type : on sitework location : gizaJob Type: Full-timeApplication Question(s):<ul><li>How many years of work experience do you have in manual testing ?</li><li>How many years of work experience do you have in creating test cases and bug report, Postman in API testing ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Technical Support: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Tester

Explore 120+ Customer support representative in Giza this March. Find roles across top companies and apply now to boost your career.

120 customer support representative jobs In Giza

Customer service representative

Customer Service Rep. (German Teammate))

Call Center Specialist

Customer Service Representative

Customer Service Representative

Contact Center Agent

Junior Software Tester