call center agent (english)

customer care coordinator (egypt) Jobs in Giza

customer care coordinator (egypt)

customer service representatives - italian speakers Jobs in Giza

customer service representatives - italian speakers

retail customer service representative Jobs in Giza

retail customer service representative

supply chain customer service specialist Jobs in Giza

supply chain customer service specialist

customer support representative

MBC GROUP

<div>
 <p>
  Responsibilities
 </p>
 <p>
  The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 </p>
 <ul>
  <li>
   Respond to customers&rsquo; inquiries via support channels promptly and professionally.
  </li>
  <li>
   Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
  </li>
  <li>
   Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
  </li>
 </ul>
 <p>
  &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 </p>
 <ul>
  <li>
   Keep accurate records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Collaborate with other departments to ensure timely resolution of customer issues.
  </li>
  <li>
   Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
  </li>
  <li>
   Provide product and service information to customers, guiding them through features and functionalities.
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
  </li>
  <li>
   Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  </li>
  <li>
   Assist in maintaining a positive and professional company image through interactions with customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <p>
  The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 </p>
 <ul>
  <li>
   2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
  </li>
  <li>
   Flexibility to work in shifts, weekends and on public holidays.
  </li>
  <li>
   Bachelor's degree is required.
  </li>
  <li>
   Experience using SalesForce and other CRM systems.
  </li>
  <li>
   Excellent communication skills, both verbal and written.
  </li>
  <li>
   Native or advanced speaking and writing Arabic are a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Representative

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Giza, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Job Description</b></div>
<p>
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</p><br>
<p></p>
<p><b>
In this role, you'll:</b></p>
<ul>
<li><div>Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.</div>
</li>
<li><div>Become a product pro, mastering the ins and outs of the latest trends.</div>
</li>
<li><div>Troubleshoot issues with patience and a can-do attitude.</div>
</li>
<li><div>Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.</div>
</li>
<li><div>Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</div></li></ul><br>
<p>
</p><p><b>Essential Functions/Core Responsibilities</b></p>
<ul>
<li><div>Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</div>
</li>
<li><div>Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</div>
</li>
<li><div>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</div>
</li>
<li><div>Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</div>
</li>
<li><div>Maintain basic knowledge of client products and/or services.</div>
</li>
<li><div>Prepare complete and accurate work including appropriately notating accounts as required.</div>
</li>
<li><div>Participate in activities designed to improve customer satisfaction and business performance.</div>
</li>
<li><div>Offer additional products and/or services.</div></li></ul><br>
<p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile</b></h2>
<ul>
<li><div>Italian Level B2 / English B1</div>
</li>
<li><div>A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</div>
</li>
<li><div>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</div>
</li>
<li><div>Ability to fluently communicate in the required language of support, both written and verbally.</div>
</li>
<li><div>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</div>
</li>
<li><div>Basic computer navigation skills and PC Knowledge.</div>
</li>
<li><div>Ability to work as a team member, as well as independently.</div>
</li>
<li><div>Dependable with proficient attention to detail.</div>
</li>
<li><div>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</div>
</li>
<li><div>Able to rotate shifts, as needed.</div>
</li>
<li><div>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</div>
</li>
<li><div>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</div></li></ul><br>
<p></p>
<p>
</p><p><b>Based on location and/or program, additional experience/skills may be required</b></p><br>
<p></p>
<ul><li><b>Job requirements may vary by country and will not contravene any local laws</b></li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><br>
<p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p><br>
<p></p>
<p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p>
<p>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</p></div></div></div><div></div>

Customer Service Representatives - Italian Speakers

<p><b>About the job</b></p><p><b>Concentrix</b> is seeking a dedicated and professional <b>Customer Service Representative</b> to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the retail industry. No experience needed!</p><p><b>Summary</b></p><p>As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.</p><p><b>Responsibilities</b></p><ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul><p><b>Qualifications</b></p><ul><li><b>University graduate.</b></li><li><b>English proficiency at a B2 level</b> or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>Flexibility with rotational and night/overnight shifts.</li></ul><p><b>What we offer</b></p><ul><li><b>Competitive Compensation:</b> We offer a competitive gross salary of up to 20,000 EGP.</li><li><b>Comprehensive Benefits:</b> Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.</li><li><b>Convenient Commute:</b> We provide company-sponsored transportation with routes covering multiple key locations across Cairo.</li><li><b>Career Advancement:</b> Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.</li></ul><p>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.</p><p><b>Job Type: Full-time</b></p><p><b>Location: Smart Village, October City</b></p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;20,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Giza: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Is your English level at least B2? (Please note that this is mandatory to pass the company's English test)</li><li>Are you flexible with rotational and night/overnight shifts? (free company-provided transportation is available to many points in Cairo, and door-to-door transportation is covered for women)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Retail Customer Service Representative

<p><b>Job Description:</b></p><p>An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Support:</b></li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li><b>Issue Resolution:</b></li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li><b>Documentation and Record-Keeping:</b></li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li><b>Communication:</b></li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li><b>Product and Service Knowledge:</b></li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li><b>Customer Retention:</b></li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li><b>Team Collaboration:</b></li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul><p><b>Working Hours:</b></p><ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul><p>Job Types: Full-time, New grad</p><p>Pay: E&pound;13,000.00 - E&pound;20,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul>

Call center agent (English)

Nahla Farid

<p><b>About Us</b></p><p>The company founded in Cairo in 1979, is a leading company in the field of Wood flooring, Stairs,</p><p>Pergolas. With over 45 years of experience, we have a diverse portfolio of Residential and</p><p>Commercial projects across Egypt. Our core values include trustworthiness, uniqueness, and</p><p>customer satisfaction.</p><p><b>Job Summary</b></p><p>We are seeking a dynamic and experienced Engineer to join our team. The ideal candidate has a</p><p>proven track record in wood flooring installation, a strong understanding of the installation of Wood</p><p>Flooring, Stairs, Pergolas, and excellent communication skills.</p><p><b>Responsibilities</b></p><ul><li>Take measurements at the customer site &amp; Draw plans.</li></ul><ul><li>Ensure the site is in a suitable condition to start installation.</li></ul><ul><li>Build and maintain good relationships with Client and/or Owner Representative.</li></ul><ul><li>Overcome installation problems and provide appropriate solutions for them.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Engineering (Architecture, interior design, Applied Arts, or related field).</li></ul><ul><li>3+ years of experience in Wood flooring Field.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Deep understanding of Wood flooring installation techniques.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary.</li></ul><ul><li>Opportunities for professional development and growth.</li></ul><ul><li>Supportive and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: From E&pound;15,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have 3+ years of experience in wood flooring or related installation work?</li><li>Have you worked with construction or finishing companies that manage third-party installers/contractors?</li><li>Are you ok for site visits and field work?</li><li>Do you own a car and can use it for work (fuel covered)?</li><li>What is your notice period?</li><li>What is your current salary package?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Site Installation Engineer (Wood Flooring)

Techno Service Co.

<div>
 <p>
  🔹 We&rsquo;re Hiring: Senior Sales Representative &amp; Engineer &ndash; Processing &amp; Packaging &amp; Laboratory Solutions
 </p>
 <p>
  📍 Location: Giza &amp; Cairo| 🏢 Company: Techno Service
 </p>
 <p>
  Techno Service is seeking a Senior Sales Representative &amp; Engineer with deep expertise in processing &amp; packaging machinery and laboratory equipment, focused on the pharmaceutical and food &amp; beverage industries. This role is ideal for a results-driven professional with a strong industry network and solid knowledge of Egypt&rsquo;s industrial zones.
 </p>
 <p>
  🔸 What We&rsquo;re Looking For:
 </p>
 <p>
  ✔️ 3+ years of proven experience in sales of processing/packaging machinery or industrial equipment.
 </p>
 <p>
  ✔️ Background in Engineering, Pharmacy, Science, Production, or Quality Control.
 </p>
 <p>
  ✔️ Well connected within pharma and F&amp;B sectors.
 </p>
 <p>
  ✔️ Excellent knowledge of key industrial zones and access to decision-makers.
 </p>
 <p>
  ✔️ Strong commercial mindset with outstanding negotiation skills.
 </p>
 <p>
  ✔️ Self-motivated, target-oriented, and able to lead complex sales cycles.
 </p>
 <p>
  ✔️ Having a valid driving license and a private car is a strong plus.
 </p>
 <p>
  ❌ Fresh graduates will not be considered.
 </p>
 <p>
  🎯 Key Responsibilities:
 </p>
 <ul>
  <li>
   Lead and grow sales across strategic industries.
  </li>
  <li>
   Identify high-potential opportunities through your network.
  </li>
  <li>
   Conduct site visits, technical consultations, and product presentations.
  </li>
  <li>
   Prepare and negotiate offers, contracts, and proposals.
  </li>
  <li>
   Collaborate with internal teams to ensure project success.
  </li>
  <li>
   Stay updated with market trends and competitor activities.
  </li>
 </ul>
 <p>
  📩 Ready to Make an Impact?
 </p>
 <p>
  Send your CV to:
 </p>
 <p>
  📧 a-rahman@technoservice-egypt.com or apply via LinkedIn.
 </p>
 <p>
  🛠️ Techno Service &ndash;
  <em>
   Delivering Excellence, Empowering Industries
  </em>
 </p>
</div>


Senior Sales Engineer

Temco Technology

<p><b>We&rsquo;re Hiring: Sales Representative</b><br/>Temco Technology for Medical Equipment is hiring Sales Representatives to join various departments. Candidates should have a scientific background.<br/><b>Responsibilities:</b></p><ul><li>Promote company products and engage with clients in the medical sector.</li><li>Prepare quotations and follow up with customers.</li><li>Achieve assigned sales targets.</li><li>Submit regular sales activity reports.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in a scientific or medical field.</li><li>Previous experience in sales (preferably in the medical sector).</li><li>Excellent communication and persuasion skills.</li><li>Proficiency in computer applications.</li></ul><p><b>Benefits:</b></p><ul><li>Fixed salary + attractive commission.</li><li>Continuous training and career development.</li><li>Supportive and motivating work environment.</li></ul><p>To Apply:Send your CV to hr@temcotek.com</p><p>نوع الوظيفة: دوام كامل</p><p>الخبرة:</p><ul><li>خبرة مبيعات و تسويق: سنة واحدة (مفضل)</li></ul>

Medical Sales Representative

Explore 118+ Customer support representative in Giza this January. Find roles across top companies and apply now to boost your career.