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customer management specialist

customer support representative

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
 <li>
 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
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 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
 </li>
 <li>
 Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
 </li>
 <li>
 Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
 </li>
 <li>
 Records customer complaints and responds in accordance with guidelines from supervisor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Customer Order Service Administration:
 </li>
 <li>
 Receive process and follow up orders. Confirm orders in writing.
 </li>
 <li>
 Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
 </li>
 <li>
 Agree on delivery dates, documentation, transport and packaging matters with customers.
 </li>
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 Send product information to customers (product data, material safety data).
 </li>
 <li>
 Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
 </li>
 <li>
 Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
 </li>
 <li>
 Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
 </li>
 <li>
 Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
 </li>
 <li>
 Divert customer complaints to Technical Support and arranges products returns from customers
 </li>
 <li>
 Administrate and file customer complaints.
 </li>
 <li>
 Archiving of all COS related documentation in a proper and timely manner.
 </li>
 <li>
 Ensures customer orders comply with any defined local authority matrices.
 </li>
 <li>
 Ensure correct order maintenance for OTIF reporting.
 </li>
 <li>
 Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
 </li>
 <li>
 Connect with warehouse &amp; logistics team:
 </li>
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 Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
 </li>
 <li>
 Serve as communication link between external customers and internal local and regional stakeholders.
 </li>
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 Prepare picking lists for dispatches and liaise with warehouse staff.
 </li>
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 Prepare daily dispatch requests for the warehouse / logistics team.
 </li>
 <li>
 Ensure that delivery dates, transport and packaging matters are agreed with customers
 </li>
 <li>
 Invoicing &amp; OWC management:
 </li>
 <li>
 Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
 </li>
 <li>
 Improve OWC in cooperation with Sales Manager, Credit Control and customers.
 </li>
 <li>
 Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
 </li>
 <li>
 Ensure minimum numbers of orders are processed which require manual input of prices into system..
 </li>
 <li>
 Ensure timely invoicing in system basis to ensure no pending invoices
 </li>
 <li>
 Customer Communication &amp; Sales related activities:
 </li>
 <li>
 Answers customer inquiries/communications as required.
 </li>
 <li>
 Ensure that all orders are processed on time with order acknowledgements sent to customers
 </li>
 <li>
 Serve as communication link between external customers and internal stakeholders
 </li>
 <li>
 Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
 </li>
 <li>
 Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
 
 
 </li>
 </ul>
 
 Key Accountabilities (Continued)
 
 
 
 <ul>
 <li>
 Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
 </li>
 <li>
 Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
 </li>
 <li>
 Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
 </li>
 <li>
 Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
 </li>
 <li>
 Reporting:
 </li>
 <li>
 OTIF Reason Code maintenance and OTIF Reporting.
 </li>
 <li>
 Outstanding Order Report.
 </li>
 <li>
 Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
 </li>
 <li>
 Compliance:
 </li>
 <li>
 Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
 </li>
 <li>
 Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
 </li>
 <li>
 Cover for colleagues:
 </li>
 <li>
 Provide vacation cover for other COS colleagues in other businesses
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
 </li>
 <li>
 Bachelor degree in relevant discipline.
 </li>
 <li>
 This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
 </li>
 <li>
 Good MS Office (Excel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
 </li>
 <li>
 Knowledge of ERP systems and Order to cash processes in a business to business environment.
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 50843
</div>

Customer Service Representative

Work wonders 

Job Title: International Account AdvisorCompany: VOD UKLocation: HybridJob Type: Full-timeAbout Us:LEO Trading Agency is excited to announce a new opportunity for International Account Advisors to join VOD UK's team!Job Description:We're seeking highly motivated and customer-focused individuals to join our team as International Account Advisors. As an International Account Advisor, you will be responsible for receiving calls from the UK and providing exceptional customer service.Job Details:Receiving calls from the Uk<ul><li>Hybrid job (2 days on-site, 3 days remote)</li><li>PC or laptop will be provided</li><li>Grads only</li><li>B2+ up to C1 English level</li></ul>Working Hours:<ul><li>8 working hours with an hour break</li><li>Rotational shifts</li><li>Rotational weekend (2 days)</li><li>No overnight shift (earliest shift starts at 8 AM, and latest shift ends at 11 PM)</li></ul>Benefits:<ul><li>Social Insurance (from day one)</li><li>Medical Insurance (after training)</li><li>Connectivity Allowance (650 LE)</li><li>Transportation</li></ul>How to Apply:If you're a motivated and customer-focused individual looking for a new challenge, please text 01013282103 to apply!#JobOpening #InternationalAccountAdvisor #CustomerService #HybridJob #CareerOpportunity #VODUK #LEOTradingAgencyJob Type: Full-timePay: From E&pound;13,000.00 per monthWork Location: Hybrid remote in Smart Village

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

HSBC

<div>
 As a Call Center Representative at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours including rotational shifts
</div>

Call Center Representative

Temco Technology

Temco Technology for Medical Equipment is looking for a Medical Representative with a medical background to join our team and support our sales activities while providing professional product knowledge to clients. Key Responsibilities: Present and promote medical products to doctors and healthcare professionals Build and maintain strong relationships with clients Achieve assigned sales targets Handle customer inquiries and close sales deals Follow up on orders from placement to delivery Coordinate with internal departments (Warehouse &ndash; Accounting) Maintain and update the customer database Prepare daily sales reports Requirements: Bachelor&rsquo;s degree in a Medical Field Minimum 1 year of experience in sales (preferably medical field) Strong communication and selling skills Presentable and professional attitude Ability to work under pressure and achieve targets If you're interested, please send your CV to: hr@temcotek.comموقع العمل: عمل هجين يتم عن بُعد في الدقي

Medical Representative

Explore 178+ Customer support representative in Giza this April. Find roles across top companies and apply now to boost your career.

178 customer support representative jobs In Giza

Customer Support Representative

Customer Service Representative

Customer Service Representative

Bank Contact center

Bank Contact center

Call Center Representative

Medical Representative