contact center agent

customer service representatives - italian speakers Jobs in Giza

customer service representatives - italian speakers

financial services call center representative Jobs in Giza

financial services call center representative

customer support representative

MBC GROUP

<div>
 <p>
  Responsibilities
 </p>
 <p>
  The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 </p>
 <ul>
  <li>
   Respond to customers&rsquo; inquiries via support channels promptly and professionally.
  </li>
  <li>
   Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
  </li>
  <li>
   Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
  </li>
 </ul>
 <p>
  &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 </p>
 <ul>
  <li>
   Keep accurate records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Collaborate with other departments to ensure timely resolution of customer issues.
  </li>
  <li>
   Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
  </li>
  <li>
   Provide product and service information to customers, guiding them through features and functionalities.
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
  </li>
  <li>
   Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  </li>
  <li>
   Assist in maintaining a positive and professional company image through interactions with customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <p>
  The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 </p>
 <ul>
  <li>
   2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
  </li>
  <li>
   Flexibility to work in shifts, weekends and on public holidays.
  </li>
  <li>
   Bachelor's degree is required.
  </li>
  <li>
   Experience using SalesForce and other CRM systems.
  </li>
  <li>
   Excellent communication skills, both verbal and written.
  </li>
  <li>
   Native or advanced speaking and writing Arabic are a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Representative

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Giza, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Job Description</b></div>
<p>
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</p><br>
<p></p>
<p><b>
In this role, you'll:</b></p>
<ul>
<li><div>Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.</div>
</li>
<li><div>Become a product pro, mastering the ins and outs of the latest trends.</div>
</li>
<li><div>Troubleshoot issues with patience and a can-do attitude.</div>
</li>
<li><div>Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.</div>
</li>
<li><div>Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</div></li></ul><br>
<p>
</p><p><b>Essential Functions/Core Responsibilities</b></p>
<ul>
<li><div>Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</div>
</li>
<li><div>Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</div>
</li>
<li><div>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</div>
</li>
<li><div>Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</div>
</li>
<li><div>Maintain basic knowledge of client products and/or services.</div>
</li>
<li><div>Prepare complete and accurate work including appropriately notating accounts as required.</div>
</li>
<li><div>Participate in activities designed to improve customer satisfaction and business performance.</div>
</li>
<li><div>Offer additional products and/or services.</div></li></ul><br>
<p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile</b></h2>
<ul>
<li><div>Italian Level B2 / English B1</div>
</li>
<li><div>A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</div>
</li>
<li><div>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</div>
</li>
<li><div>Ability to fluently communicate in the required language of support, both written and verbally.</div>
</li>
<li><div>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</div>
</li>
<li><div>Basic computer navigation skills and PC Knowledge.</div>
</li>
<li><div>Ability to work as a team member, as well as independently.</div>
</li>
<li><div>Dependable with proficient attention to detail.</div>
</li>
<li><div>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</div>
</li>
<li><div>Able to rotate shifts, as needed.</div>
</li>
<li><div>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</div>
</li>
<li><div>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</div></li></ul><br>
<p></p>
<p>
</p><p><b>Based on location and/or program, additional experience/skills may be required</b></p><br>
<p></p>
<ul><li><b>Job requirements may vary by country and will not contravene any local laws</b></li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><br>
<p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p><br>
<p></p>
<p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p>
<p>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</p></div></div></div><div></div>

Customer Service Representatives - Italian Speakers

Callnovo

<p><b>Company:</b> Callnovo<br/><b>Job Location:</b> Giza, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>Job Description:</b><br/>We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul><p><b>Schedule:</b></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul><p><b>Benefits:</b></p><ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul><p><b>How to Apply:</b><br/>If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.</p><p><b>Apply now: https://callnovo.com/apply-now/</b></p><p>Job Type: Full-time</p><p>Pay: E&pound;190.00 - E&pound;240.00 per hour</p>

Bilingual Customer Service Representative (English & German)

<p><b>About the Role:</b></p><p>We&rsquo;re looking for a <i><b>Customer Service Representative </b></i>who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.</p><p><b>What You&rsquo;ll Do:</b></p><p>Respond promptly to customer inquiries via phone, email, or chat</p><p>Handle and resolve complaints in a professional manner</p><p>Provide accurate information about products and services</p><p>Maintain detailed and organized records of customer interactions</p><p>Collaborate with other departments to ensure customer satisfaction</p><p>Meet performance targets related to quality, speed, and efficiency</p><p><b>Requirements:</b></p><p>Excellent command of English (spoken and written)</p><p>Strong communication and problem-solving skills</p><p>6 months of proven experience in CS</p><p>Ability to multitask and stay calm under pressure</p><p>Basic computer literacy (MS Office, CRM systems)</p><p>Previous experience in customer service or call centers is a plus</p><p><b>What We Offer:</b></p><p>Competitive salary</p><p>Social and medical insurance</p><p>Paid training and career development opportunities</p><p>Friendly and supportive work environment</p><p>24/7 transportation provided</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,800.00 per month</p><p>Application Question(s):</p><ul><li>Are you Egyptian?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>english fluently (Required)</li></ul><p>Location:</p><ul><li>Giza (Required)</li></ul>

customer service ( Rotational Morning shifts)

Citpeck

<p>citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- Italian account to an international company having branches in most of the European countries, work location from Nasr City , Cairo</p><p>Net salary 35000EGP+ other benefits</p><p>Job_Description:</p><p>Cold call into prospects generated by a variety of outside sources</p><p>Work with your dedicated inside sales consultant to identify ongoing strategic targets.</p><p>Arrange appointments for our sales team</p><p>Report results</p><p>Requirements:</p><p>Native Italy or Egyptians with level (C1/C2) is Must.</p><p>Graduates and Undergraduates with no attendance only are welcome to apply.</p><p>Benefits:</p><ul><li>Attractive fixed salary of 35k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(6K net)</li></ul><ul><li>Transportation Allowance (3K Net)</li></ul><ul><li>Night Allowance in case of night shift</li></ul><ul><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li></ul><ul><li>2 days weekend: Saturday and Sunday</li></ul><ul><li>Social and Health Insurance</li></ul><ul><li>Personal and professional development system</li></ul><ul><li>Work Location: Nasr City</li></ul><ul><li>Transportation allowance is Provided.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Italian account (35000EGP+ other benefits)

<p>citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #German account to an international company having branches in most of the European countries, work location from Nasr City , Cairo</p><p>Net salary #45000EGP+ other benefits</p><p>#Job_Description:</p><p>Cold call into prospects generated by a variety of outside sources</p><p>Work with your dedicated inside sales consultant to identify ongoing strategic targets.</p><p>Arrange appointments for our sales team</p><p>Report results</p><p>#Requirements:</p><p>Native Germans or Egyptians with level (C1/C2) is Must.</p><p>Graduates and Undergraduates with no attendance only are welcome to apply.</p><p>#Benefits:</p><ul><li>Attractive fixed salary of 45k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(6K net)</li><li>Transportation Allowance (3K Net)</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City or Hurghada</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

German account(45000EGP+ other benefits)

<p>citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #English account to an international company having branches in most of the European countries, work location from Nasr City , Cairo</p><p>Net salary #35000EGP+ other benefits</p><p>Job_Description:</p><p>Cold call into prospects generated by a variety of outside sources</p><p>Work with your dedicated inside sales consultant to identify ongoing strategic targets.</p><p>Arrange appointments for our sales team</p><p>Report results</p><p>Requirements:</p><p>c1/c2 English or Egyptians with level (C1/C2) is Must.</p><p>Graduates and Undergraduates with no attendance only are welcome to apply.</p><p>#Benefits:</p><ul><li>Attractive fixed salary of 35k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(6K net)</li><li>Transportation Allowance (3K Net)</li><li>Night Allowance in case of night shift</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City</li><li>Transportation allowance is Provided.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

English Accont(35000EGP+ other benefits)

Explore 177+ Customer support representative in Giza this December. Find roles across top companies and apply now to boost your career.