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contact center agent (banking) Jobs in Giza

contact center agent (banking)

corporate sales executive

customer service executive

customer service specialist

customer support representative

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
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 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
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 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
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 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
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 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
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 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
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 Collaborate with other departments to ensure timely resolution of customer issues.
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
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 Provide product and service information to customers, guiding them through features and functionalities.
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 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
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 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
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 Assist in maintaining a positive and professional company image through interactions with customers.
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 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
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 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
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 Flexibility to work in shifts, weekends and on public holidays.
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 Bachelor's degree is required.
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 Experience using SalesForce and other CRM systems.
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 Excellent communication skills, both verbal and written.
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 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start immediately.
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 </ul>
 
 
 
 
 Benefits:
 
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 Attractive salary packages.
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 Unlimited sales bonuses.
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 Transportation provided (Door to door for ladies through night and overnight shifts).
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
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 </ul>
</div>

Customer Service Specialist

Talent 360

<div>Zhivago is Hiring | Sales Representative
Location: Mall of Arabia
ZHIVAGO is looking for a dynamic and motivated Sales Representative to join our team at Mall of Arabia!
Job Responsibilities:<ul><li>
Assist customers and provide an exceptional shopping experience</li><li>
Achieve sales targets and KPIs</li><li>
Handle customer inquiries professionally</li><li>
Maintain store display and product arrangement</li><li>
Support daily store operations</li></ul> 

Requirements 
Job Requirements:<ul><li>
Previous experience in retail or sales is a plus</li><li>
Presentable and customer-oriented</li><li>
Strong communication skills</li><li>
Flexible with shifts</li><li>
Mall experience is preferred</li></ul> 

Benefits 
<ul><li>
Competitive salary + commission</li><li>
Professional work environment</li><li>
Growth opportunities
</li></ul>Looking forward to your Applications</div>

Sales Representative - Mall of Arabia

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

Aumet inc

<div>
 
 Overview
 
 
 
 We are seeking a dynamic Medical Representative with a proven track record of success and solid experience working with pharmacies. The ideal candidate will possess exceptional communication skills, strategic relationship-building abilities, and a deep understanding of pharmaceutical products and their therapeutic applications.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Develop and maintain strong, trusted relationships with pharmacists, pharmacy managers, and procurement teams to drive product adoption and sales growth.
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 Communicate product benefits, clinical data, contraindications, and proper usage to pharmacy staff and healthcare professionals in a clear, compliant manner.
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 Identify and prioritize target pharmacies, plan visits, and execute a structured territory plan to meet or exceed sales targets.
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 Collaborate with marketing and medical affairs teams to support launches, educator programs, and promotional campaigns tailored to pharmacies.
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 Collect market intelligence, competitor activity, and feedback from pharmacies to inform strategy and improve product positioning.
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 Ensure timely order processing, accurate forecasting, and inventory management in coordination with wholesalers and distributors.
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 Maintain up-to-date knowledge of regulatory guidelines, pharmacovigilance processes, and company policies related to medical sales.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Medical Representative with a strong track record in working with pharmacies or pharmaceutical distributors.
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 Excellent verbal and written communication, negotiation, and presentation skills.
 </li>
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 Ability to build and sustain professional relationships at all levels within pharmacies and healthcare teams.
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 Strong organizational skills, time management, and the ability to manage a multi-faceted territory.
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 Bachelor&rsquo;s degree in Science, Pharmacy, or a related field; relevant certifications are a plus.
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 Valid driver&rsquo;s license and willingness to travel within the assigned territory.
 
 
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 </ul>
 
 Preferred Attributes
 
 
 
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 Self-motivated, results-driven, and resilient with a customer-centric approach.
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 Passion for science, patient care, and improving therapeutic outcomes.
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 Proficiency in CRM software, MS Office, and data-driven sales analytics.
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
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 Competitive base salary with performance-based incentives.
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 Comprehensive benefits package, including health, dental, and retirement plans.
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 Ongoing training and professional development opportunities.
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 Supportive team environment with clear career progression paths.
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 </ul>
</div>

Medical Representative

<div>We&rsquo;re Hiring: AR Accountant | Zhivago
About Zhivago: 
Zhivago is a fast-growing fashion brand specializing in modern, versatile, and trend-driven products that combine quality, comfort, and contemporary design. As we continue to expand, we are strengthening our teams across all functions to support sustainable growth.
About the Role: 
We are seeking an AR Accountant to join our Accounting Department. The role is suitable for a fresh graduate or a candidate with up to 1 year of experience who is detail-oriented, organized, and eager to develop within the field of accounts receivable in a dynamic business environment.<div>
Key Responsibilities: 
<ul><li>Accurately record sales and customer transactions in the accounting system</li><li>Prepare daily, monthly, and annual sales and financial reports</li><li>Monitor customer receivables and follow up to ensure timely collections</li><li>Maintain and review customer account balances and aging reports</li><li>Support the accounts receivable cycle and related accounting processes</li><li>Perform additional duties related to customer accounts and finance operations as required</li></ul></div> 
Requirements<ul><li> 
Fresh graduate or up to 1 year of experience</li><li>Strong attention to detail and high level of accuracy</li><li>Good organizational and follow-up skills</li><li>Basic understanding of accounting systems and financial data</li><li>Responsible, reliable, and eager to learn and develop professionally</li></ul> 
Benefits 
<ul><li>
Medical Insurance
</li><li>Career Growth Opportunities</li></ul></div>

AR Accountant

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
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 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
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 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 </li>
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 Build and maintain strong customer relationships by providing a positive experience.
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 Identify and resolve customer issues efficiently while adhering to company policies.
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 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
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 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
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 Process and track customer orders, ensuring accurate and timely delivery.
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 Keep customers informed about the status of their orders and address any delivery concerns.
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 Gather and record customer feedback to improve services and customer satisfaction.
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 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
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 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
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 Educate customers about new products, services, and promotions to enhance the customer experience.
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 Collaborate with the customer service team to develop best practices and improve workflows.
 </li>
 <li>
 Participate in training programs to enhance customer service skills and knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, communications, or related field preferred.
 </li>
 <li>
 2+ years of experience in customer service or a related field.
 </li>
 <li>
 Proficient in CRM software (e.g. Salesforce) and MS Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 <li>
 Ability to maintain a positive attitude under pressure.
 </li>
 </ul>
</div>

Customer Service Executive

Explore 159+ Customer support representative in Giza this May. Find roles across top companies and apply now to boost your career.