accountant technical support Jobs in Giza

accountant technical support

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contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer service representative Jobs in Giza

customer service representative

customer service specialist

contact center agent banking

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 A Subject Matter Expert (SME) is the definitive authority and go-to resource within the call center operation, possessing deep, specialized knowledge of a particular product, service, system, or business process. This role is crucial for resolving complex customer issues, driving continuous process improvement, and ensuring high service quality through knowledge transfer and agent mentorship. The typical support ratio for this role is often around 1 SME for every 15-20 agents .
 <br/>
 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge and Issue Resolution
  </li>
  <ul>
   <li>
    Serve as the primary escalation point for complex or "Tier 2/3" customer queries and issues that frontline agents (L1) are unable to resolve .
   </li>
   <li>
    Troubleshoot operational challenges, analyze problems, identify root causes, and propose effective, timely solutions .
   </li>
   <li>
    Apply niche knowledge and deep understanding to resolve issues related to project deliverables or specific areas of expertise .
   </li>
   <li>
    Ensure all deliverables and information provided are correct, accurate, and comply with company policies, regulations, and best practices .
   </li>
  </ul>
  <li>
   Training and Mentorship
  </li>
  <ul>
   <li>
    Provide essential training, guidance, and support to team members, especially new hires, and coach them on performance and adherence to established policies .
   </li>
   <li>
    Act as a mentor to less experienced agents, sharing knowledge and experience to upskill the entire team .
   </li>
   <li>
    Responsible for creating, reviewing, and updating training manuals, job aids, and the team's internal knowledge base to reflect the latest process changes and client updates .
   </li>
  </ul>
  <li>
   Process Improvement and Documentation
  </li>
  <ul>
   <li>
    Lead process innovation by identifying opportunities for streamlining processes, enhancing productivity, and optimizing overall BPO performance .
   </li>
   <li>
    Support the creation and definition of business rules, standards, operating procedures, and performance objectives/benchmarks .
   </li>
   <li>
    Gather and analyze relevant data to discover, track, and report on operational trends .
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Collaboration and Communication
  </li>
  <ul>
   <li>
    Effectively communicate complex technical concepts and nuances into simple, clear, and understandable terms for diverse audiences, including agents, management, stakeholders, and clients .
   </li>
   <li>
    Partner with other business leaders, such as Training and Quality Assurance, to ensure alignment on content and new hire performance .
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Typically requires a minimum of 1-2 years of experience as a high-performing agent or in a dedicated SME role within a call center environment .
  </li>
  <li>
   Education: Post-secondary education is often an asset .
  </li>
  <li>
   Technical Proficiency: Expert-level knowledge of the product, service, and systems (e.g., CRM, telephony platforms) used by agents .
  </li>
  <li>
   Language Skills: A minimum level C1 English proficiency is often required for SMEs, in addition to native or high proficiency in the campaign-specific language .
  </li>
  <li>
   Core Competencies:
  </li>
  <ul>
   <li>
    Exceptional communication and presentation skills .
   </li>
   <li>
    Strong analytical and critical thinking skills for problem-solving and process assessment .
   </li>
   <li>
    Ability to work under tight deadlines and maintain focus on objectives .
   </li>
   <li>
    Proven ability to coach, motivate, and mentor team members .
   </li>
   <li>
    Extreme patience and high energy to keep teams motivated and engaged .
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2604_5281
 <br/>
 <br/>
 Posted At: Wed Apr 15 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


SME (English)

Talent 360

<div><p>Role Overview<br>
As a Senior Technical Recruiter, you will be responsible for managing end-to-end technical recruitment processes, partnering closely with clients and hiring managers, and attracting top tech talent across different banking and technology functions.</p><div>
Key Responsibilities<br>
<ul><li>Manage full recruitment cycle for technical and IT-related positions</li><li>Partner with clients and hiring managers to understand hiring needs and workforce plans</li><li>Source, assess, and attract qualified technical candidates through different recruitment channels</li><li>Conduct HR interviews and coordinate technical assessment processes</li><li>Build and maintain strong talent pipelines for tech and banking-related roles</li><li>Ensure a smooth and professional candidate experience throughout the hiring process</li><li>Prepare recruitment reports and maintain recruitment trackers and databases</li></ul></div><p></p><b><br>
Requirements</b><div><br>
roven experience as a Technical Recruiter or IT Recruiter<br>
<ul><li>Previous hiring experience within the banking sector is a must</li><li>Strong understanding of technical and digital roles</li><li>Excellent communication and stakeholder management skills</li><li>Fluent English is a must</li><li>Ability to work in a fast-paced and dynamic environment</li></ul></div><b><br>
Benefits</b><p><br>
Competitive Salary</p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Learning &amp; Development Programs</li><li>Career Growth Opportunities</li><li>Dynamic &amp; Supportive Work Environment</li></ul></div>

Senior Technical Recruiter

Public Cloud Services - PCS

<div>
 <p>
  We are seeking a motivated and detail-oriented PAM Administrator to join the IT Access Control Unit within a leading banking environment. The successful candidate will be responsible for the operation, administration, monitoring, and support of the BeyondTrust Privileged Access Management (PAM) solution. The resource will also participate in the upcoming Identity and Access Management (IAM) project planned for Q4 2026.
  <br/>
  <br/>
 </p>
 Key Responsibilities
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Administer and support the BeyondTrust Privileged Access Management (PAM) solution.
   <br/>
  </li>
  <li>
   Monitor PAM platform performance, availability, and security.
   <br/>
  </li>
  <li>
   Manage privileged accounts, credentials, access policies, and session controls.
   <br/>
  </li>
  <li>
   Handle user requests, troubleshooting, and incident resolution related to PAM services.
   <br/>
  </li>
  <li>
   Perform routine maintenance, upgrades, and system health checks.
   <br/>
  </li>
  <li>
   Generate reports and maintain documentation related to privileged access activities.
   <br/>
  </li>
  <li>
   Ensure compliance with banking security standards, policies, and procedures.
   <br/>
  </li>
  <li>
   Collaborate with cybersecurity, infrastructure, and application teams to support privileged access requirements.
   <br/>
  </li>
  <li>
   Assist in audits, security assessments, and compliance reviews.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <br/>
 Qualifications &amp; Requirements
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
   <br/>
  </li>
  <li>
   1&ndash;2 years of experience in IT Security, System Administration, Access Management, or related fields.
   <br/>
  </li>
  <li>
   Hands-on experience with BeyondTrust PAM solutions is preferred.
   <br/>
  </li>
  <li>
   Understanding of Privileged Access Management (PAM) concepts and best practices.
   <br/>
  </li>
  <li>
   Basic knowledge of Identity and Access Management (IAM) principles.
   <br/>
  </li>
  <li>
   Familiarity with Active Directory, Windows Server environments, and access control mechanisms.
   <br/>
  </li>
  <li>
   Understanding of cybersecurity concepts and information security controls.
   <br/>
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills.
   <br/>
  </li>
  <li>
   Good communication and teamwork abilities.
   <br/>
   <br/>
  </li>
 </ul>
 Preferred Qualifications
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Experience within banking, financial services, or highly regulated environments.
   <br/>
  </li>
  <li>
   Exposure to IAM solutions and access governance processes.
   <br/>
  </li>
  <li>
   Relevant security certifications are considered a plus.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


PAM Administrator / PAM Support Engineer (BeyondTrust)

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:
</b></p><p>To mirror the business lines and directly interfacing with Risk Champions via capturing, assessing &amp; mitigation of IT Risks &amp; IT Issues for their respective business domain (overall and by type of IT risks) conducting. Engage the business with IT risk team in reviewing IT applications related to Support Areas &amp; work with internal IT divisions for remediation actions for the captured IT risks.</p>
<p><b>KEY ACCOUNTABILITIES:
</b></p><p><b>Description</b></p>
<p>1.Serve as a key partner in making IT Risk Owners and Business working seamlessly and successfully&bull;
</p><p>2.Report a list of KRIs based on external best practices and regulatory expectations &amp; monitor Risks against them.</p>
<p>3.Work proactively on reporting any risk gaps or adverse trends, which are not highlighted in RCSAs.</p>
<p>4.Provide support for reviewing technology initiatives with reputational risks and red flags identified during defined intake procedures.</p>
<p>5.Manage relationships with business owners of IT risks, being the primary point of contact Update IT RCSA report, IT Risk Register, Risk status report, IT Risks/Priorities/Categorization and submit them to IT RMO team for consolidation</p>
<p>6.Conduct IT risk review for support applications/systems
</p><p>7.Create, disseminate and update documentation of CIB&rsquo;s matrix of identified IT risks and controls.</p>
<p>8.Report IT Risks &amp; ensure expanding severity scale to include critical severity in all IT risk types.</p>
<p>9.Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures are taken.</p>
<p><b>Policies, Processes and Procedures</b></p>
<p>10.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p><b>Day-to-day Operations</b></p>
<p>11.Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</p>
<p><b>Compliance</b></p>
<p>12.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</b></p>
<ul><li>Bachelor&rsquo;s degree in Business, Commerce or its equivalent.</li></ul>
<ul><li>Experience with Key Risk Indicators and Technology Risk reporting preferred</li></ul>
<ul><li>Minimum 10 years of solid experience for Sr. Officer in related areas such as Risk Management, Support Areas and IT.
</li></ul><ul><li>Very good command of English &amp; Arabic languages.</li></ul>
<ul><li>Excellent knowledge of Microsoft Office applications, Power Point, Word, Excel, Internet and E-mail</li></ul>
<ul><li>Solid knowledge about PPM, HR applications such as Taleo &amp; EBS, AML solutions such as Embargo</li></ul>
<ul><li>Ability to interpret regulations and laws, and communicate effectively to all levels of the organization.</li></ul>
<ul><li>Advanced knowledge of organization, technology controls, IT security &amp; Information security</li></ul>
<ul><li>Strong verbal and written communication skills.</li></ul>
<ul><li>Ability to work successfully in a cross-functional team environment.</li></ul>
<ul><li>High level of Accuracy &amp; Presentation Skills
</li></ul><ul><li>Delivering results: ability to plan and organize work in order to achieve objectives within set target dates</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SUPPORT FUNCTIONS IT RISK SENIOR OFFICER

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Secure Cloud Deployment:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
  </li>
  <li>
   Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
  </li>
  <li>
   Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
  </li>
  <li>
   Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
  </li>
  <li>
   Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
  </li>
  <li>
   Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
  </li>
  <li>
   Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in security engineering, cloud security, or platform engineering roles.
  </li>
  <li>
   Hands-on experience securing production workloads in AWS and GCP.
  </li>
  <li>
   Strong experience designing and securing Infrastructure as Code using Terraform.
  </li>
  <li>
   Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
  </li>
  <li>
   Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
  </li>
  <li>
   Experience embedding security controls into CI/CD pipelines.
  </li>
  <li>
   Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
  </li>
  <li>
   Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
  </li>
  <li>
   Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
  </li>
  <li>
   Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
   <br/>
   <br/>
  </li>
 </ul>
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 <br/>
 <br/>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Security Engineer (Bangkok Based, Relocation Support)

Halan - حالا

<div>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  &bull; A suitable higher education qualification, preferably in English Commerce or Economics and Political Science.
 </p>
 <p>
  &bull; At least one year of relevant practical experience in banking and/or companies engaged in financing activities &ZeroWidthSpace;&ZeroWidthSpace;operational risk.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job responsibilities:
  </strong>
 </p>
 <p>
  &bull; Develop and update the business continuity plan as needed to include business impact analysis and alternative work locations in the event of pandemics and emergencies.
 </p>
 <p>
  &bull; Assist in developing and continuously updating business continuity plan policies,standards, procedures, and documents.
 </p>
 <p>
  &bull; Develop and lead awareness sessions with business unit employees to ensure a proper understanding of roles and responsibilities among all employees.
 </p>
 <p>
  &bull; Conduct field audits to ensure ISO 22301 standards are implemented across all branches.
 </p>
 <p>
  &bull; Manage the development of comprehensive technology recovery plans with the IT,
 </p>
 <p>
  infrastructure, network, applications, and information security teams.
 </p>
</div>


Business Continuity Risk Specialist

<div></div><div><div>Description<div></div><p><b><br>
Operational Functions</b></p>
<ul><li> Perform and handle counting, sorting, bundling of bank cash notes and related functions in the cash area.
</li></ul><ul><li> Provide administrative support to the branch departments.</li></ul>
<ul><li> Count all teller&rsquo;s currencies &amp; coins, compares and verifies totals against receipts.</li></ul>
<ul><li> Complete work in accordance with agreed time.</li></ul>
<ul><li> Follow Bank policies and procedures to accurately fill out and file or distribute all paperwork</li></ul><p>
. Check counterfeit currencies, checks and identities.</p><p></p><p><b><br>
Reporting</b></p><p>
Handle the Bank &amp; Customer cash notes efficiently and raise any problems to the Head Teller.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications:</b></p>
<ul><li> Completed high school education / Diploma
</li></ul><ul><li> (0-2) Years of experience</li></ul>
<p><b>Skills:</b></p>
<ul><li> Good command of English and Arabic languages.
</li></ul><ul><li> Communication Skills</li></ul>
<ul><li> Problem Solving Skills</li></ul>
<ul><li> Service Oriented</li></ul>
<ul><li> Process Oriented</li></ul>
Adept in using basic software such as office, internet and e-mail.<div><br>
</div></div><div>
Primary Location: Egypt-Giza-NEW OCTOBER BRANCH</div><div>
Job: Back Office</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Cash Counting Sub-Clerk -October & Giza Area (People With Disabilities)

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