bank contact center

bank call center (english account) Jobs in Giza

bank call center (english account)

call center representative

cash management manager

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center agent banking

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
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 Location:
 
 Mohandessin (On-site)
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 Shifts:
 
 24/7 Rotational with rotational days off
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 University Graduates
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 English level: B2
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 Previous Customer Service experience from 1 to 2 years is a must.
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 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
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 Gross Salary:
 
 based on experience
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 Social &amp; Medical Insurance
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 </ul>
 
 
</div>

Contact Center Agent (Banking)

HSBC

<div>
 As a Call Center Representative at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours including rotational shifts
</div>

Call Center Representative

Employ me

Job Title: Sales Agent As a Sales Agent at Launch Pad Travel, your primary responsibility is to engage with potential customers through phone calls to promote and sell tailored hotel packages. You will connect with clients abroad, introduce them to our exclusive offers, and ensure a smooth booking process while delivering exceptional service.Job Responsibilities<ul><li>Outbound Calling: Make a high volume of outbound calls daily to potential customers, primarily foreign clients, introducing them to our hotel packages and travel services.</li><li>Present Offers Effectively: Clearly communicate the features, benefits, and pricing of our hotel packages, tailoring the conversation to meet each customer's specific travel needs.</li><li>Handle Inquiries: Address questions or concerns raised by potential clients during calls, providing accurate and timely information.</li><li>Follow Up on Leads: Pursue leads generated through marketing campaigns or previous inquiries to maximize conversion rates.</li><li>Close Sales: Persuasively guide potential customers to make bookings, meeting or exceeding sales targets.</li><li>Update Customer Records: Accurately log call outcomes, customer details, and booking information in the company database.</li><li>Maintain Professionalism: Build rapport with international clients, always ensuring polite and professional communication.</li><li>Collaborate with the Team: Work closely with colleagues to refine sales techniques and share insights for improving customer engagement.</li></ul>Education<ul><li>Bachelor's degree or equivalent experience in Sales is preferred.</li><li>Previous experience in tele-sales or call center roles is a plus.</li></ul>Skills and Qualifications<ul><li>Age: Maximum 30 years old.</li><li>English Proficiency: C1 level, with a strong ability to communicate clearly with foreign clients.</li><li>Excellent verbal communication and persuasive skills.</li><li>Proficiency in using productivity tools (Microsoft Excel, Google Sheets).</li><li>Ability to handle high-pressure situations and meet targets.</li></ul>Compensation and Benefits<ul><li>Net Salary: 18000 EGP.</li><li>Commissions: As per productivity and KPIsEGP.</li><li>Training is provided to enhance sales and communication skills.</li><li>Opportunities for career advancement within the company.</li></ul>Working Conditions<ul><li>Working Days: Monday to Friday. / Weekends: Saturday and Sunday off.</li><li>Working Hours: 3:30 PM to 12:30 AM. / Holidays: Observing American federal holidays and both Eids.</li></ul>Pay: E&pound;20,000.00 per monthWork Location: In person

Out Bound Sales Agent

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA SENIOR ADMINISTRATOR

Apex Opertaions

<div><h3 class="jobSectionHeader">We&rsquo;re Hiring: Tele-Sales Agents (Egypt-Based | Remote)</h3>
Do you have a strong sales mindset and speak the Saudi dialect like a native? 
This is your chance to join a fast-growing team and work remotely with a Saudi market.
️ Please Note: Native-level Saudi dialect fluency is mandatory. Applications without this requirement will not be considered.<h3 class="jobSectionHeader">
About the Role:</h3>
As a Tele-Sales Agent, you will be responsible for reaching out to potential clients, presenting our services, and converting leads into successful sales.<h3 class="jobSectionHeader">
What You&rsquo;ll Do:</h3><ul><li>Contact potential clients through outbound calls.</li><li>Clearly present and promote our services.</li><li>Build trust and maintain strong client relationships.</li><li>Follow up on leads and close deals.</li><li>Meet and exceed sales targets.</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For:</h3><ul><li>Based in Egypt.</li><li>Native-level Saudi dialect (Must).</li><li>Good English communication skills.</li><li>Previous Tele-Sales or Sales experience is preferred.</li><li>Strong negotiation and persuasion skills.</li><li>Target-driven and results-oriented mindset.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Get:</h3><ul><li>Fully Remote Work.</li><li>Competitive Salary + High Incentives.</li><li>Dynamic and supportive work environment.</li><li>Real growth and career development opportunities.</li></ul>
Apply now and join our Growing Team!</div>

Tele-Sales Agent (Egypt Based)-Saudi Speaking

2P Perfect Presentation

<div>
 
 
 Job Description
 
 
 
 As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Installation &amp; Configuration:
 
 Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
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 Troubleshooting &amp; Support:
 
 Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
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 System Maintenance:
 
 Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
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 Project Implementation:
 
 Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
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 Documentation:
 
 Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
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 Training &amp; Support:
 
 Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
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 Performance Monitoring:
 
 Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
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 Collaboration:
 
 Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
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 Compliance &amp; Security:
 
 Ensure that all contact center systems comply with industry standards and security policies.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Educational Background:
 
 
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 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 </ul>
 
 
 Experience:
 
 
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 Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
 </li>
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 Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
 </li>
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 Experience with network technologies and integration related to contact center systems.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
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 Contact Center Solutions:
 
 Proficient in Avaya, Cisco, Genesys, and Verint systems.
 </li>
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 Networking:
 
 Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
 </li>
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 Operating Systems:
 
 Experience with Windows Server, Linux, and other relevant operating systems.
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 Scripting/Programming:
 
 Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
 </li>
 <li>
 
 Database Knowledge:
 
 Understanding of databases and SQL for managing and querying contact center databases.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
 </li>
 </ul>
 
 
</div>

Contact Center Technical Engineer

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Luxury Hotel Reservations Agent is responsible for handling guest inquiries and converting them into confirmed bookings. This role requires a highly detail-oriented, sales-driven individual who can confidently communicate with guests, present luxury experiences, and maximize booking conversion across direct channels and OTAs.
 
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
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 <li>
 
 Handle all incoming inquiries via WhatsApp, email, calls, and OTA platforms
 
 </li>
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 Actively convert inquiries into confirmed bookings through persuasive communication
 
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 Present and upsell all experiences, packages, and add-ons
 
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 Follow up with potential guests to close sales
 
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 Maintain high response speed and professionalism at all times
 
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 Manage bookings and guest communication on Booking.com, Expedia, and Agoda
 
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 Respond to OTA inquiries quickly and accurately
 
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 Ensure booking details, rates, and availability are correct
 
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 Clearly explain the luxury desert experience and unique selling points
 
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 Handle objections and build trust to encourage booking decisions
 
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 Manage guest expectations before arrival
 
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 Ensure a smooth and premium customer journey from inquiry to confirmation
 
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 Work closely with operations and on-ground teams
 
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 Communicate special requests, VIP bookings, and guest preferences
 
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 Ensure all booking details are accurately recorded
 
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 Track conversion rates and booking performance
 
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 Provide feedback on customer behavior and common objections
 
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 Support revenue growth through upselling and smart offers
 
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 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 2&ndash;4 years experience in hotel reservations, hospitality sales, or call center (tourism preferred)
 
 </li>
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 Strong experience with Booking.com and Expedia
 
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 Excellent English communication (written &amp; spoken)
 
 </li>
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 Strong sales and persuasion skills
 
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 Highly detail-oriented with strong follow-up ability
 
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 Experience handling WhatsApp, email, and call inquiries
 
 </li>
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 Sales &amp; closing ability
 
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 <li>
 
 Customer engagement
 
 </li>
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 Attention to detail
 
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 </ul>
</div>

Luxury Hotel Reservations Agent

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