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accounts receivable specialist Jobs in Giza

accounts receivable specialist

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contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer advisor

contact center agent banking

NOK Human Capital

<div>
 <p>
  <strong>
   NOK Human Capital is Hiring!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   Mohandessin (On-site)
  </li>
  <li>
   <strong>
    Shifts:
   </strong>
   24/7 Rotational with rotational days off
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   University Graduates
  </li>
  <li>
   English level: B2
  </li>
  <li>
   Previous Customer Service experience from 1 to 2 years is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Gross Salary:
   </strong>
   based on experience
  </li>
  <li>
   Social &amp; Medical Insurance
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Agent (Banking)

Al-Mansour Automotive

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Make outbound and follow-up calls promptly and professionally.
  </li>
  <li>
   Follow communication scripts when handling different topics.
  </li>
  <li>
   Respond to customer inquiries in a timely manner.
  </li>
  <li>
   Record and update accurate customer information and feedback.
  </li>
  <li>
   Document all call details according to standard operating procedures.
  </li>
  <li>
   Upsell services and retain customers when possible.
  </li>
  <li>
   Meet performance goals for call handling and quality.
  </li>
  <li>
   Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Educational Background:
   </strong>
   Bachelor&rsquo;s degree.
  </li>
  <li>
   Excellent English verbal communication skills
  </li>
  <li>
   Previous experience in a customer support role.
  </li>
  <li>
   Strong phone, verbal, and written communication skills with active listening.
  </li>
  <li>
   Comfortable working with computers and CRM or SAP systems (preferred).
  </li>
  <li>
   Ability to work flexible shifts, including weekends and holidays.
  </li>
  <li>
   Patience, customer focus, and adaptability to different personality types.
  </li>
  <li>
   Familiarity with Microsoft Office.
  </li>
  <li>
   Ability to multitask and speed typing skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

Bayantech

<div>
 We are seeking a Senior AI Engineer to lead the design, development, and optimization of advanced AI systems. The ideal candidate has proven experience in LLM fine-tuning, custom model training, and RAG (Retrieval-Augmented Generation), with a strong foundation in machine learning, NLP, and multimodal AI (speech, text, and vision).
 <br/>
 <br/>
 You will work closely with our R&amp;D team to deliver production-grade AI solutions across projects such as voice AI agents, translation automation, localization platforms, and real-time inference systems. The role also involves mentoring junior engineers and collaborating with backend and DevOps teams to ensure performance, scalability, and deployment reliability.
 <br/>
 <br/>
 <strong>
  Job Description :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, develop, and deploy AI agents capable of performing autonomous tasks.
  </li>
  <li>
   Build and fine-tune solutions using LLMs (e.g., OpenAI, Gemini, Claude, Mistral, LLaMA).
  </li>
  <li>
   Proficient in Retrieval-Augmented Generation (RAG) systems and experienced with vector databases, leveraging these technologies to enhance AI model performance and scalability
  </li>
  <li>
   Implement communication between agents using agent orchestration frameworks.
  </li>
  <li>
   Automate workflows for sales, project management, accounting, and localization.
  </li>
  <li>
   Collaborate with backend and frontend teams to integrate AI services.
  </li>
  <li>
   Conduct prompt engineering and evaluation of model outputs.
  </li>
  <li>
   Ensure the scalability and performance of AI systems in production environments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 7+ years of experience in AI, NLP, or ML system development.
 <br/>
 <br/>
 Proven expertise in LLM training and fine-tuning (GPT, LLaMA, Mistral, Falcon, etc.).
 <br/>
 <br/>
 Hands-on experience with RAG pipelines and vector databases (FAISS, Pinecone, Qdrant, Weaviate).
 <br/>
 <br/>
 Strong Python skills and proficiency in PyTorch or TensorFlow.
 <br/>
 <br/>
 Experience building and deploying custom AI models for text or speech.
 <br/>
 <br/>
 Knowledge of transformer architectures, tokenization, and quantization.
 <br/>
 <br/>
 Practical use of OpenAI API, Hugging Face, and LangChain.
 <br/>
 <br/>
 Experience integrating models via FastAPI, Flask, or NestJS microservices.
 <br/>
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 Familiarity with MLOps, Docker, CI/CD, and cloud environments (AWS/GCP/Azure).
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 <br/>
 Strong foundation in deep learning, statistics, and data preprocessing.
 <br/>
 <br/>
 Excellent communication and leadership skills to guide junior AI engineers.
 <br/>
 <br/>
 <strong>
  Nice to Have:
  <br/>
  <br/>
 </strong>
 Experience with speech models (Deepgram, Whisper, Piper).
 <br/>
 <br/>
 Familiarity with Twilio, Asterisk, or WebSocket-based AI streaming.
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 <br/>
 Knowledge of localization automation and translation quality scoring.
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 <br/>
 Understanding of LangGraph, CrewAI, or multi-agent frameworks.
 <br/>
 <br/>
 Exposure to multi-GPU training and on-premise optimization.
</div>


Senior AI Engineer (Hybrid)

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p><p>
To supervise the implementation of the business related testing activities, covering all requirements in terms of providing enhancements &amp; support to ensure the delivery of defect free products &amp; services with high quality. In addition to, ensuring proper communication between the Functional Testing team and the business.</p><p><b>
Job Description:</b></p><p>
1.Participate in the planning, monitoring, and control of the testing activities and tasks and work closely with the project team and key stakeholders to ensure smooth workflow</p><p>
2.Ensure that all test documentation/deliverables are produced, maintained and signed off to ensure proper project closure.</p><p>
3.Estimate the testing duration and completion time and negotiate with management to acquire the necessary resources to fulfil testing resource capacity</p><p>
4.Ensure the test environment is put into place before test execution and managed during test execution.</p><p>
5.Schedule the tests for execution and then monitor, measure, control and report on the test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.</p><p>
6.Review of release scope / requirements to ensure quality of documentation according to business requirements.</p><p>
7.Responsible for initiating the RFP for any new project to align the vendor with the project&rsquo;s scope/objective.</p><p>
8.Produce and obtain Sign-Off of Test Plans / Test Approach documentation</p><p>
9.Monitor quality of defects and allocate to the relevant team / work streams for fixing and resolution</p><p>
10.Implement the Risk Based Approach when required to prioritize the execution of Test Cases if / Lead daily triage meetings with key stakeholders to categorize, prioritize and facilitate fixing defects.</p><p><b>
Policies, Processes and Procedures</b></p><p>
11.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner.</p><p><b>
Day-to-day management</b></p><p>
12.Implement the day-to-day operations assigned for the Application Management, Development &amp; Digital Solutions department to ensure compliance with the established standards and procedures.</p><p><b>
Supervision</b></p><p>
13.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.</p><p><b>
Compliance</b></p><p>
14.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent.</li></ul><p>
- From 8- 10 years of experience</p><ul><li>4+ years in the banking sector (experience in banking applications is preferred)</li><li>ISTQB Foundation Certification is preferred.</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

FUNCTIONAL TESTING LEAD

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:
</b></p><p>To mirror the business lines and directly interfacing with Risk Champions via capturing, assessing &amp; mitigation of IT Risks &amp; IT Issues for their respective business domain (overall and by type of IT risks) conducting. Engage the business with IT risk team in reviewing IT applications related to Support Areas &amp; work with internal IT divisions for remediation actions for the captured IT risks.</p>
<p><b>KEY ACCOUNTABILITIES:
</b></p><p><b>Description</b></p>
<p>1.Serve as a key partner in making IT Risk Owners and Business working seamlessly and successfully&bull;
</p><p>2.Report a list of KRIs based on external best practices and regulatory expectations &amp; monitor Risks against them.</p>
<p>3.Work proactively on reporting any risk gaps or adverse trends, which are not highlighted in RCSAs.</p>
<p>4.Provide support for reviewing technology initiatives with reputational risks and red flags identified during defined intake procedures.</p>
<p>5.Manage relationships with business owners of IT risks, being the primary point of contact Update IT RCSA report, IT Risk Register, Risk status report, IT Risks/Priorities/Categorization and submit them to IT RMO team for consolidation</p>
<p>6.Conduct IT risk review for support applications/systems
</p><p>7.Create, disseminate and update documentation of CIB&rsquo;s matrix of identified IT risks and controls.</p>
<p>8.Report IT Risks &amp; ensure expanding severity scale to include critical severity in all IT risk types.</p>
<p>9.Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures are taken.</p>
<p><b>Policies, Processes and Procedures</b></p>
<p>10.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p><b>Day-to-day Operations</b></p>
<p>11.Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</p>
<p><b>Compliance</b></p>
<p>12.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</b></p>
<ul><li>Bachelor&rsquo;s degree in Business, Commerce or its equivalent.</li></ul>
<ul><li>Experience with Key Risk Indicators and Technology Risk reporting preferred</li></ul>
<ul><li>Minimum 10 years of solid experience for Sr. Officer in related areas such as Risk Management, Support Areas and IT.
</li></ul><ul><li>Very good command of English &amp; Arabic languages.</li></ul>
<ul><li>Excellent knowledge of Microsoft Office applications, Power Point, Word, Excel, Internet and E-mail</li></ul>
<ul><li>Solid knowledge about PPM, HR applications such as Taleo &amp; EBS, AML solutions such as Embargo</li></ul>
<ul><li>Ability to interpret regulations and laws, and communicate effectively to all levels of the organization.</li></ul>
<ul><li>Advanced knowledge of organization, technology controls, IT security &amp; Information security</li></ul>
<ul><li>Strong verbal and written communication skills.</li></ul>
<ul><li>Ability to work successfully in a cross-functional team environment.</li></ul>
<ul><li>High level of Accuracy &amp; Presentation Skills
</li></ul><ul><li>Delivering results: ability to plan and organize work in order to achieve objectives within set target dates</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SUPPORT FUNCTIONS IT RISK SENIOR OFFICER

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:.<br>
To execute and implement the assigned changes and tasks related to applications in domain from both technical and functional perspectives.</p>
<p>Description<br>
Functional<br>
1.Perform the assigned project technical tasks related to applications in domain and report any risks that may affect the project deliverables.<br>
2.Handle the in scope applications updates, upgrades and certifications over test environment to ensure that applications are up to date and fully supported &ndash; with involvement of Test Environment Management support whenever needed.<br>
3.Work closely with technical vendors to gain the required knowledge and the understanding of the applications in domain.<br>
Problem Management<br>
4.Provide the needed support related to the applications in domain to the dedicated production support team to address production crisis without direct access to production environment.<br>
Policies, Processes and Procedures<br>
5.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Compliance<br>
6.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
Day- to-day operations<br>
7.Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 2-4 years of experience in Information Technology.<br>
 Banking experience is an added value</p>
<p>Skills<br>
 Very good command of English (writing and spoken).<br>
 Good analytical and technical design skills.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

ENTERPRISE APPLICATIONS SPECIALIST

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Secure Cloud Deployment:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
  </li>
  <li>
   Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
  </li>
  <li>
   Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
  </li>
  <li>
   Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
  </li>
  <li>
   Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
  </li>
  <li>
   Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
  </li>
  <li>
   Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in security engineering, cloud security, or platform engineering roles.
  </li>
  <li>
   Hands-on experience securing production workloads in AWS and GCP.
  </li>
  <li>
   Strong experience designing and securing Infrastructure as Code using Terraform.
  </li>
  <li>
   Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
  </li>
  <li>
   Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
  </li>
  <li>
   Experience embedding security controls into CI/CD pipelines.
  </li>
  <li>
   Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
  </li>
  <li>
   Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
  </li>
  <li>
   Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
  </li>
  <li>
   Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
   <br/>
   <br/>
  </li>
 </ul>
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 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Security Engineer (Bangkok Based, Relocation Support)

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