accountant technical support Jobs in Giza

accountant technical support

bank contact center

contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer service agent calls & chats Jobs in Giza

customer service agent calls & chats

customer service representative Jobs in Giza

customer service representative

contact center agent banking

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE
</p><p>Design cutting-edge digital banking solutions while playing a key role in defining and reviewing implementation of scalable, high-performance, and secure digital platforms.<br>
<br>
KEY ACCOUNTABILITIES</p>
<p>
Description</p>
<p>
1. Design and implement scalable and secure software architectures for digital banking platforms using modern technologies like React, Flutter, Node.js, Java, and both SQL and NoSQL databases.</p>
<p>
2. Lead the evaluation and integration of new technologies and frameworks that align with the bank's digital transformation objectives.</p>
<p>
3. Create architecture blueprints, technical models, and high-level designs that support business goals while ensuring system flexibility, performance, and security.</p>
<p>
4. Oversee the architectural direction for both front-end (React, Flutter) and back-end (Node.js, Java) technologies, ensuring seamless integration and data consistency across the stack.</p>
<p>
5. Architect efficient data storage, retrieval, and processing solutions using a mix of SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra) databases, optimized for high-volume transaction processing.</p>
<p>
6. Ensure all digital banking platforms adhere to banking regulations, data privacy laws, and industry-standard security practices.</p>
<p>
7. Work closely with product owners, developers, and other architects in DDC &amp; IT to translate business requirements into technical solutions, balancing technical depth with practical delivery timelines.</p>
<p>
8. Advocate for and lead the adoption of emerging technologies, such as cloud-native architectures, microservices, containerization, Data streaming, Event driven architecture, in the bank&rsquo;s digital products.</p>
<p>
9. Design systems capable of scaling to meet high traffic demands while maintaining performance and reliability.</p>
<p>
10. Mentor development teams on best practices in software development, including CI/CD pipelines, DevOps, and agile methodologies.</p>
<p>
11. Engage with business and technical stakeholders to ensure digital solutions are aligned with organizational objectives and deliver value.</p>
<p>
Policies, Processes and Procedures</p>
<p>
12. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled.</p>
<p>
Day-to-day management</p>
<p>
Compliance</p>
<p>
13. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</p><p>
Qualifications &amp; Experience</p><p>
 Bachelor&rsquo;s degree of computer science or its equivalent.</p><p>
 . 7-10 years developing software for Web, iOS and/or Android using either Switft, Objective-C, Java, Kotlin, Scala programming languages. (10+ years for Senior Software Architect).</p><p>
 Experience with modern software development practices, including agile methodology, scrum framework, and GitOps.</p><p>
 Experience in design, architecture and delivery of applications end to end, for 100% digital companies since its conception.</p><p>
 Experience leading and coaching teams and working on projects involving multiple business units.</p><p></p><p><br>
Skills:</p><p>
 Hands-on experience in designing and implementing digital platforms using React, Flutter, Node.js, Java.</p><p>
 Strong expertise in microservices architecture, cloud platforms (AWS, Azure, GCP), and containerization (Docker, Kubernetes, RedHat OpenShift).</p><p>
 Deep understanding of security best practices, especially within financial and digital banking environments.</p><p>
 Experience with Agile methodologies and DevOps principles.</p><p>
 Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical stakeholders.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

DIGITAL SOFTWARE ARCHITECT

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Secure Cloud Deployment:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
  </li>
  <li>
   Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
  </li>
  <li>
   Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
  </li>
  <li>
   Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
  </li>
  <li>
   Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
  </li>
  <li>
   Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
  </li>
  <li>
   Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in security engineering, cloud security, or platform engineering roles.
  </li>
  <li>
   Hands-on experience securing production workloads in AWS and GCP.
  </li>
  <li>
   Strong experience designing and securing Infrastructure as Code using Terraform.
  </li>
  <li>
   Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
  </li>
  <li>
   Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
  </li>
  <li>
   Experience embedding security controls into CI/CD pipelines.
  </li>
  <li>
   Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
  </li>
  <li>
   Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
  </li>
  <li>
   Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
  </li>
  <li>
   Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
   <br/>
   <br/>
  </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester  #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 <br/>
 <br/>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Security Engineer (Bangkok Based, Relocation Support)

<div></div><div><div>Description<div></div><p><b><br>
KEY ACCOUNTABILITIES</b></p>
<p><b>
Roles and Responsibilities</b></p>
<div>
1. Act as a technical supervisor and coach for junior team members (Data Scientists)</div>
<div>
2. Manage and support project pipeline and delivery for own projects and junior team members&rsquo; projects.</div>
<div>
3. Initiate and drive Data Science projects to completion with minimal guidance</div>
<div>
4. Translate business problems from different departments into well-defined data science initiatives</div>
<div>
5. Build and validate data modelling hypothesis for advanced data science initiatives</div>
<div>
6. Gather, validate, process, prepare and explore data in order to find hidden insights and patterns</div>
<div>
7. Analyse data patterns to extract knowledge, generate effective recommendations for advanced data science and machine problems</div>
<div>
8. Apply advanced knowledge in statistics and data-mining to see beyond the numbers and understand how customers interact with bank&rsquo;s products and services</div>
<div>
9. Research and build complex data science and machine learning algorithms to solve various business problems</div>
<div>
10. Work closely with stakeholders and executive leadership to communicate modelling results, insights and data-driven business recommendations
</div><p><b>Policies, Processes and Procedures</b></p>
<div>
11. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</div>
<p><b>
Day-to-day Operations</b></p>
<div>
12. Follow the day-to-day operations related to own jobs in the Analytics &amp; Data Management department to ensure continuity of work
</div><p><b>Compliance</b></p>
<div>
13. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</div><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS</b></p>
<p><b>
Qualifications &amp; Experience</b></p>
<p>
&sect; Bachelor&rsquo;s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering&hellip;etc.)
</p><p>&sect; Master's Degree in a quantitative or business field is a plus</p>
<p>
&sect; 2-5 years of previous work experience in data science or advanced analytics related jobs</p>
<div>
&sect; Prior formal or informal leadership experience is preferred</div>
<p>
&sect; Experience in banking industry would be a plus</p><br>
<p></p>
<p><b>
Skills</b></p>
<p>
&sect; Excellent verbal, written communication and presentation skills</p>
<p>
&sect; Good leadership and project management skills with experience in leading large projects</p>
<p>
&sect; Ability to present complex issues clearly, both verbal and written, is essential</p>
<p>
&sect; Solid programming skills for statistical analysis and modelling purposes (R or Python are preferred)</p>
<p>
&sect; Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data sets</p>
<p>
&sect; Good experience with query languages (SQL)</p>
<p>
&sect; Attention to detail, strong computational and critical thinking skills</p>
<p>
&sect; Excellent user of Microsoft Excel</p>
<p>
&sect; Combination of creative abilities and business knowledge</p>
<p>
&sect; Good knowledge and hands-on experience in applied data mining and machine learning techniques</p>
<p>
&sect; Knowledge of visualization tools (Tableau, etc...) is a plus</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-GIZA HEAD OFFICE</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SENIOR DATA SCIENTIST

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p>
<p>
To support Identity and Physical access management day to day operations in addition to support<br>
the analysis, design and implementation of all layers of identity management platforms and<br>
integrated applications, including Authorization/Authentication and Account<br>
Creation/Management/Provisioning in data repositories.</p>
<p><b>
Description</b></p>
<p>
1.Demonstrate Identity Management product expertise in building and configuring respective solutions<br>
and preparing and maintaining detailed operational manual for Identity Management solutions and<br>
platforms, in order to avail bank services in a secured way according to bank policy and to enable<br>
CIBs&rsquo; staff members and customers manage their own identity smoothly<br>
2. Work closely with the Application Security team to develop a detailed and secured solution design and<br>
integration guides between CIB Identity Management solutions and CIB internal and customer<br>
interfacing applications, and services.<br>
3. Work closely with Information Security, HR, Audit, Compliance, and Security Operations Center teams<br>
to develop, test, apply, and maintain the approved security matrices, relevant logs, reports, and system<br>
events over different identity and access management platforms, in order to provide the required<br>
assurance that only the provided access being granted according to corporate information security<br>
policy.<br>
4. Handle the technical implementations and proposed customization on Identity Management solutions<br>
and products where out of the box functionalities are not feasible, in order.to ensure effective and<br>
accurate implementation and meet business requirements through an agile framework.<br>
5. Work closely with IT Service Desk as a second level of support with internal users/staff, administrators,<br>
vendors, customers, and 3rd parties, by performing and maintaining user/privileged account. Perform<br>
Code level changes, updates to Identity Management solutions configuration and customization based<br>
on the Service requests or gap assessments, in order to overcome the raised technical challenges and enable business in seamless way to demonstrate Identity Management product expertise in order to<br>
avail bank services in a secured way according to bank policy.</p>
<p>
6. Design, Implement, maintain and Operate physical security platforms, relevant processes, and<br>
business workflows, in order to make sure that physical access platform up and running according to<br>
corporate key performance indicator, and only approved access being granted according to CIB<br>
policies.<br>
7. Analyse integration requirements, implement and maintain appropriate integration methodologies,<br>
documents day to day operational activities, in order to ensure proper Identity Management operations.<br>
8. Ensure effective identity access platforms management and highlight where applicable potential<br>
impacts on platform availability as well as information confidentiality and integrity, in order to ensure<br>
proper and secured Identity Management lifecycle.<br>
9. Provide second level of technical support, resolving technical authentication issues as part of the<br>
normal process and/or (i.e., add, change and delete user/group access rights) for enterprise<br>
applications, Systems, Database, and services, in coordination with relevant vendors and third parties,<br>
in order to keep CIB business up and running according to the agreed upon service level agreement to<br>
ensure ccontinual improvement for Identity Management lifecycle.<br>
10. Work across business and IT project teams in order to ensure optimal use of identity access<br>
management technical and business resources/framework, documenting technical and business<br>
related activities, and implementing the proper Identity Management solutions&rsquo; controls.<br>
11. Work with operational team in specifying technical requirements for Security in Identity Management<br>
solutions and ensure the right architecture/design is implemented.<br>
12. Develop and maintain monthly Key Performance Indicators (KPIs), present security reports and<br>
dashboards across various Identity Management Customer solutions to IAM Manager, in order to<br>
proactively attend to business needs and requirements and provide business with the proper visibility<br>
over Identity Management solutions.</p>
<p><b>
Policies, Processes and Procedures</b><br>
13. Follow all relevant department policies, processes, standard operating procedures and instructions so<br>
that work is carried out in a controlled and consistent manner</p>
<p><b>
Day-to-day management</b><br>
14. Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance<br>
department to ensure continuity of work</p>
<p><b>
Compliance</b><br>
15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and<br>
code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div>
</div><ul>
<li><b>Qualifications &amp; Experience</b><br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent.<br>
Experience administering Federation Services and Single-Sign-On technologies is a plus<br>
Engineer:</li>
<li>Minimum of 3 - 5 years of experience in Systems and Information Security administration<br>
with at least 1-3 years professional Working knowledge of Information Security concepts and practices<br>
Senior Engineer:</li>
<li>Minimum of 6 - 7 years of experience in Systems and Information Security<br>
administration with at least 1-3 years professional Working knowledge of Information Security concepts<br>
and practices</li>
<li>Basic understanding of Information Security frameworks and best practices (e.g. PCI, ISO27K, NIST)</li>
<li>Detailed knowledge of directory server and protocol technologies (Radius, TDS, and AD) and similar<br>
protocols</li>
<li>Demonstrated ability to implement process, create SOPs, and write effective documentation</li>
</ul>
<p><b>Skills</b></p>
<p>
Good command of English and Arabic languages<br>
Good Communication, Negotiation and Time Management skills<br>
Good Analytical and Problem-solving skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

IDENTITY ACCESS MANAGEMENT ENGINEER/SENIOR ENGINEER

<div></div><div><div>Description<div></div><p><br>
.<br>
 <b>JOB PURPOSE:</b><br>
<br>
To manage &amp; Lead the business analysis team who bridge the gap between the different business lines and solution providers to improve the quality of delivery of the business solutions. Responsible for the planning, budgeting, tracking, and resource planning. The responsibilities of a business analysis head job include capturing and modelling CIB business strategy, engaging in strategic business analysis with senior management, prioritizing business initiatives in light of the business strategy, and managing the business analysis engagements and tasks.</p><p><b>
Description:</b><br>
<br>
1. Conduct business strategy meetings with senior management to capture and model the business strategy of the bank.<br>
2. Analyse the business strategy, develop strategic use cases and align on the strategic priorities with the business senior management.<br>
3. Communicate the strategic business priorities with the information technology stakeholders and develop the line of sight from the strategic business priorities to the portfolio of projects and demand.<br>
4. Conduct business impact analysis for new strategic initiatives.<br>
5. Define business analysis best practices, methodologies and tools.<br>
6. Plan and allocate business analysis resources to projects and demand requests.<br>
7. Review Business Requirement models and documents to ensure developing solutions that align with bank&rsquo;s strategy.<br>
8. Support the process of Changes &amp; Projects Analysis, UAT, approvals &amp; implementation in both projects and demand requests.<br>
9. Analyse, stimulate and shape business demand for Changes, projects, services, capabilities and investments in order to maximize their business value. This means taking a proactive role in educating the business partner, suppressing demand for low value activities while stimulating demand for high value activities taking into consideration the risk &amp; financial factors.<br>
10. Monitor the planned business impact of business changes enabled by business analysis engagements also monitor the market trends to develop products and improve existing products and services.<br>
11. Monitor business satisfaction and facilitate continuous improvement in meeting the business needs in a way that best serve the bank strategic goals.<br>
12. Align with information technology stakeholders on acquiring the technology capabilities that enable the business strategy of the bank and maximize the business value provided to the bank&rsquo;s customers and shareholders.<br>
13. Manage the compliance of business initiatives with the regulations and guidelines of the regulatory bodies.<br>
14. Manage portfolio budgets estimation and utilization to ensure cost-benefits best practices and Manage portfolio level risk for any change to support further Senior Management decisions.<br>
<b>Policies, Processes and Procedures</b><br>
15. Participate and recommend improvements to set policies, processes and procedures and manage their implementation and update to ensure all relevant procedural / legislative requirements are fulfilled.<br>
<b>Day-to-day management</b><br>
16. Supervise the day to day operations of the Business Analysis team providing guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards<br>
<b>Supervision</b><br>
17. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures<br>
<b>Compliance</b><br>
18. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
<b>Strategy</b><br>
19. Participate in the formulation and implementation of the Transformation &amp; Delivery Department strategy to ensure the alignment with CIB strategy.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
.<b>Qualifications &amp; Experience:</b><br>
<br>
 Bachelor&rsquo;s degree in Business, Commerce, Economics, Computer Science, or its equivalent<br>
 Minimum 12 years of experience in different business and technology fields with at least 4 years in the banking industry<br>
 Master of Business Administration<br>
<br>
<b>Skills:</b><br>
<br>
 Perfect command in spoken and written English &amp; Arabic languages<br>
 Proficient user of MS Office Applications<br>
 Proficient user of business modelling tools<br>
 Strategic analysis Skills<br>
 Risk management Skills<br>
 Client management Skills<br>
 Strong Leadership and Project Management Skills<br>
 Financial Intelligence; have knowledge of Finance and accounting and how to calculate ROI applying the cost benefit analysis techniques.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

BUSINESS ANALYSIS HEAD

General Motors (GM)

<div><p><b>Job Description
</b></p><p><b>Work Arrangement: </b>This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
</p><p></p><p><b>Your Role:
</b></p><p>Lead the CCA function for GM Egypt &mdash; own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.
</p><p></p><p><b>What You'll Do:
</b></p><ul><li><p>Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service network
</p></li><li><p>Drive service retention across all MAC locations through targeted programs and process improvements
</p></li><li><p>Manage warranty, technical support, and training &mdash; ensure efficient operations and dealer technician readiness
</p></li><li><p>Lead service operations including field management, service campaigns, and dealer performance monitoring
</p></li><li><p>Grow the parts business (wholesale, retail, IAM) &mdash; deliver top-line and bottom-line results; expand ACDelco brand
</p></li><li><p>Lead product and business development: special applications, tires, lubricants, e-commerce, export opportunities
</p></li><li><p>Oversee aftersales marketing, CRM, contact center, and roadside assistance operations
</p></li><li><p>Build, develop, and energize the CCA team; drive engagement and build a strong leadership bench
</p></li></ul><p></p><p><b>Your Skills &amp; Abilities (Required Qualification)
</b></p><p><b>Educational and Experience Background:
</b></p><ul><li>Bachelor's degree in Engineering or Business (MBA preferred)
</li><li><p>7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.
</p></li></ul><p></p><p><b>Skills &amp; Abilities:
</b></p><ul><li><p>Proven results in service retention, parts revenue growth, and warranty management
</p></li><li><p>Strong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)
</p></li><li><p>Experience in aftermarket business development and strategic project management
</p></li><li><p>P&amp;L management experience with commercial acumen
</p></li><li><p>Strong stakeholder management across MAC, regional, and global CCA teams
</p></li><li><p>Fluent in English
</p></li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;
<p><b>About GM
</b></p><p>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
</p><p></p><p><b>Why Join Us
</b></p><p>We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
</p><p></p><p><b>Non-Discrimination and Equal Employment Opportunities
</b></p><p>General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit <b>How we Hire </b>.
</p><p></p><p><b>Accommodations
</b></p><p>General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, <b>email </b>us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</p></div>

Head of Customer Care and After Sales

<div></div><div><div>Description<div></div><div><b><br>
Job Purpose:</b></div>
<p>
To support in tightening the processes of projects/enhancements assessment and delivery while ensuring consistent and meaningful reporting to Senior Management. Analyse and report Projects, Enhancements and Team members&rsquo; Operational Key Performance Indicators (KPIs), team capacity and resources utilization, IT effort tracking, analysis and reporting</p><br>
<p></p>
<p><b>
Job Description:</b></p><br>
<p></p>
<p>
1.Align enterprise projects portfolio &ndash;including Projects, Enhancements and Demand Requests- with team capacity and skills, consolidate and analyze regular project management resources planning, to ensure proper capacity and resources utilization.</p>
<p>
2.Update and modify Transformation &amp; Delivery Department&rsquo;s Standard Operating Procedures (SOP), templates and Projects and Portfolio Management tools (PPM), monitor the budget, allocation and provide monthly over all statistics, to ensure that projects are being managed efficiently as per department SOPs, govern activities related to Transformation &amp; Delivery teams &ndash; including Project/Program Management, Business Relationship Management, Business Analysis, Demand and Release Management-</p>
<p>
3.Produce and consolidate Projects/Enhancements/Demand dashboard, to ensure updating Senior Management and IT Management with the required information.</p>
<p>
4.Support hiring and on-boarding new Transformation &amp; Delivery department team members, planning resources for pipeline projects, enhancements and upcoming demand.</p>
<p>
5.IT team capacity and resources utilization, analysis and reporting, to support IT Team heads in their team capacity management by providing capacity planning data report and analysis from the project management tool.</p>
<p>
6.Manage the consolidation of the projects review reports from all respective project management team members, to produce Project Management KPI dashboard and ensure the reporting quality.</p>
<p>
7.Assure maintaining Projects Portfolio to up-to-date information.</p>
<p>
8.Ensure that project/enhancement closure phase has been completed properly including closing procurements, closure report, lessons learned and relevant documentation updates. Build knowledge data base from the lessons learnt from the completed deliveries.
</p><p>9.Supervise quality reviews and follow-up on corrective actions, to produce report for non-compliant processes.</p>
<p>
10.Measure, analyze and report Projects, Enhancements, Demand Requests and team members operational KPIs.</p>
<p>
11.Oversee and govern projects/enhancements interdependencies, to ensure effective management and monitoring by Project Mangers, Demand and Release Managers.</p>
<p>
12.Promote and advise Transformation &amp; Delivery department tools &amp; best practices for Business &amp; IT teams as well as running peer reviews and internal audits to ensure compliances with SOPs</p>
<p><b>
Policies, Processes and Procedures</b></p>
<p>
13.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p>
<p><b>
Day-to-day operations</b></p>
<p>
14.Implement the day-to-day operations assigned for the Transformation &amp; Delivery department to ensure compliance with the established standards and procedures
</p><p><b>Compliance</b></p>
<p>
15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p><p>
 Bachelor&rsquo;s Degree or higher in Engineering, Technology, commerce or related field.</p><p>
 Minimum 6 years of Project Management experience.</p><p>
 PMP Certificate</p><p>
 Strong awareness for global delivery and quality management standards. &ndash;PMI, Agile, ITIL, CMMI, COBIT.</p><p><b>
Skills</b></p><p>
 Fluent English Language</p><p>
 Excellent organisational skills</p><p>
 Strong leadership and decision making skills</p><p>
 Excellent analytical and problem solving skills</p><p>
 Understanding of complex information and requirements</p><p>
 Good prioritisation skills and be flexible enough to adapt plans</p><p>
 Great IT skills combined with a good head for business</p><p>
 Strong knowledge in Project Management tools and techniques</p><p>
 An ability to work to tight deadlines and within constraints</p><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PMO MANAGER

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