career opportunities for iti 2026 graduates at cib egypt

telesales agent

bank contact center

career opportunities for iti 2026 graduates at cib egypt Jobs in Giza

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

cib call center

CIB BANK

<ul><li><b>Company Description</b></li></ul><p>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><p><b>Role Description</b></p><p>The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><b>Working hours and days off are rotational shifts.</b></p><p><b>Qualifications</b></p><ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul><p>Pay: E&pound;21,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

CIB Call center

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
CIB Egypt is pleased to announce that we are seeking qualified ITI 2026 graduates to fill various vacancies within the Information Technology, Security &amp; Resilience Management, Data Science &amp; Advanced Analytics, and Security Technology Risk. We invite interested candidates to fill an online application and submit their CVs.</p><p><b>
Important Notes:</b></p><ul><li>
The HR Team will review all online applications with the utmost diligence and consideration.</li><li>
Candidates whose applications are shortlisted will be contacted for further discussions regarding their application.</li></ul><p>
We encourage you to take advantage of this opportunity to advance your career with CIB. We look forward to receiving your application.</p><div><br>
</div></div><div>
Qualifications<div>
</div><ul><li>
ITI 2026 Graduates from all tracks can apply.</li></ul><div>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Career Opportunities for ITI 2026 Graduates at CIB Egypt

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:.<br>
To execute and implement the assigned changes and tasks related to applications in domain from both technical and functional perspectives.</p>
<p>Description<br>
Functional<br>
1.Perform the assigned project technical tasks related to applications in domain and report any risks that may affect the project deliverables.<br>
2.Handle the in scope applications updates, upgrades and certifications over test environment to ensure that applications are up to date and fully supported &ndash; with involvement of Test Environment Management support whenever needed.<br>
3.Work closely with technical vendors to gain the required knowledge and the understanding of the applications in domain.<br>
Problem Management<br>
4.Provide the needed support related to the applications in domain to the dedicated production support team to address production crisis without direct access to production environment.<br>
Policies, Processes and Procedures<br>
5.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Compliance<br>
6.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
Day- to-day operations<br>
7.Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 2-4 years of experience in Information Technology.<br>
 Banking experience is an added value</p>
<p>Skills<br>
 Very good command of English (writing and spoken).<br>
 Good analytical and technical design skills.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE BANKING SPECIALIST

<div></div><div><div>Description<div></div><p><b><br>
. JOB PURPOSE</b></p>
<p>
Develop and maintain Big data &amp; Data warehouse models and enrich them with required data across the organization and ensure proper storage of data assets; also will ensure the proper delivery of required data elements for either reporting or application needs.</p>
<p>
Description</p>
<p><b>
Data Modelling</b></p>
<div>
<ul><li>Work with DWH &amp; Big Data engineers to practice the proposed Data Architecture</li></ul>
<ul><li>Create logical &amp; Physical data model for the required data structures using client's modelling standards and standard ERWin modelling tools.</li></ul>
<ul><li>Effectively support in applying the process of data mapping between source systems and Enterprise Data Warehouse (EDW) and from EDW to different integrated systems.</li></ul>
</div>
<p><b>Data Transformation (Extract, Transform, and Load &ldquo;ETL&rdquo;)</b></p>
<div>
<ul><li>Apply different data integration &amp; ETL techniques between data sources and EDW and from EDW to different integrated systems</li></ul>
<ul><li>Practice the best approaches to use for data integration &amp; transformation</li></ul>
</div>
<p><b>Data Consumption</b></p>
<div>
<ul><li>Analyse different application data needs from EDW</li></ul>
<ul><li>Practice the best approaches to use for applications data integration with EDW</li></ul>
</div>
<p><b>Data Development</b></p>
<div>
<ul><li>Practice Hadoop and big data technology stack for better data development.</li></ul>
<ul><li>Design data integration and distribution across Hadoop nodes</li></ul>
<ul><li>Responsible for applying best data movements&rsquo; techniques from and to Hadoop.</li></ul>
</div>
<p><b>Controls</b></p>
<div>
<ul><li>Adhere to the guiding principles of data warehousing &amp; Big Data and Data Governance policy.</li></ul>
<ul><li>Support the Principle in Developing a feedback loop with data science and EPM/ERM team to constantly enhance data structure</li></ul>
</div>
<p>Support in Setting data standards and procedures as part of the Data Counsel to ensure enterprise-wide quality and integration. Monitor and enforce data policies, procedures and standards. Identify gaps in compliance and work with data owners/custodians to put plans in place to close identified gaps.</p>
<p><b>
Policies, Processes and Procedures</b></p>
<p>
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p><b>
Day-to-day operations</b></p>
<p>
Implement the day-to-day operations assigned for the Data Architecture department to ensure compliance with the established standards and procedures</p>
<p><b>
Compliance</b></p>
<p>
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree of computer science or its equivalent.</li>
<li>MS or MBA in MIS, Computer Sciences, or Finance disciplines preferred with relevant business experience is a plus</li>
<li>6+ years&rsquo; experience with enterprise data warehouse &amp; Big Data management; with at least 3 years of experience in data architecture</li>
<li>Sound understanding of the financial services industry that allows for a detailed interpretation of budgetary, financial, and related management information</li>
<li>Experience in handling complex, high-volume, high-dimensionality data from varying sources</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Excellent Data management skills using SQL, ErWin, and Data Management tools</li>
<li>Excellent ETL skills with knowledge of Informatics &amp; Data Stage</li>
<li>Excellent Hadoop development skills (HBase, Hive, Impala, MR,&hellip;.)</li>
<li>Strong programming and object oriented experience (Java, Python, C#,..).</li>
<li>Excellent analytical skills
</li></ul><p>Excellent interpersonal and communication skills; Demonstrated ability to effectively work in a dynamic &amp; cross-team environment and work independently and directly with the business partners.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 3</div><div>
Work Locations: SMART VILLAGE BLDG. 3</div><div>
Job: Back Office</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Outsource</div><div>
Travel: No</div></div>

PRINCIPAL DATA ENGINEER

Proleaders Company - شركة نخبة القادة

<div>
 <strong>
  Company Description
 </strong>
 Proleaders Company &ndash; شركة نخبة القادة is a training solutions provider dedicated to empowering individuals and organizations through tailored learning programs. The company designs innovative and effective training that aligns with labor market needs and supports learners in achieving their professional and educational goals. Its expert trainers bring extensive experience across linguistic, administrative, and technical fields, delivering knowledge in an interactive and engaging way. All programs are based on modern educational methods and best practices, with a strong focus on practical application and measurable results. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs with professionalism.
 <br/>
 <strong>
  Role Description
 </strong>
 The Telesales Agent role is a full-time, on-site position based in Giza. The Telesales Agent will make outbound and receive inbound calls to promote training programs, explain offerings, and convert leads into enrolled participants. Responsibilities include understanding customer needs, presenting suitable training solutions, handling inquiries, and providing accurate information about courses, schedules, and pricing. The role involves maintaining customer records, following up on prospects, supporting existing clients, and collaborating with the training and marketing teams to achieve sales targets. The Telesales Agent will also contribute to customer satisfaction by delivering professional service and collecting feedback to improve offerings.
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Strong Communication skills, including clear phone manner, active listening, and the ability to explain training programs effectively.
  </li>
  <li>
   Customer Service and Customer Support abilities to handle inquiries, resolve issues, and maintain a positive client experience.
  </li>
  <li>
   Sales skills, including telesales techniques, lead conversion, negotiation, and working toward defined targets.
  </li>
  <li>
   Interest or experience in Training and education services, with the ability to understand and present learning solutions.
  </li>
  <li>
   Basic computer literacy and familiarity with CRM or call management systems.
  </li>
  <li>
   Ability to work on-site in Giza and manage a high volume of calls efficiently.
  </li>
  <li>
   Prior telesales, call center, or customer-facing experience is preferred.
  </li>
  <li>
   High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage.
  </li>
  <li>
   Proficiency in Arabic; good command of English is a plus.
  </li>
 </ul>
</div>


telesales Agent

Mars EC

<p>Technical Support Specialist</p><p>We are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.</p><p>Key Responsibilities</p><p>Provide technical support to customers via phone, email, and chat.</p><p>Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.</p><p>Guide customers through step-by-step solutions for hardware, software, and connected device issues.</p><p>Escalate complex technical problems when necessary while ensuring proper follow-up.</p><p>Document customer interactions and technical solutions accurately.</p><p>Maintain a high level of customer satisfaction by delivering exceptional service.</p><p>Stay up to date with product knowledge, troubleshooting procedures, and new technologies.</p><p>Requirements</p><p>Clear and highly understandable spoken English, ideally with little to no noticeable accent.</p><p>Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.</p><p>Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.</p><p>Candidates with an engineering degree or other technical educational background will be given priority.</p><p>Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.</p><p>Ability to explain technical concepts in a simple and customer-friendly manner.</p><p>Strong attention to detail and the ability to work effectively in a fast-paced environment.</p><p>Comfortable using multiple software tools and support platforms simultaneously.</p><p>Ability to work independently as well as collaboratively within a team.</p><p>Preferred Qualifications</p><p>Previous experience in a technical support or help desk role.</p><p>Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.</p><p>Experience working in a customer support or contact center environment is an advantage.</p><p>What We Offer</p><p>Competitive salary and performance-based incentives.</p><p>Comprehensive training and continuous professional development.</p><p>Career growth opportunities within a dynamic and supportive team.</p><p>A collaborative work environment focused on learning and innovation.</p><p>If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.</p><p>Pay: From E&pound;16,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To conduct system performance testing to ensure system reliability, capacity and scalability. In addition to work with testing team to develop performance test plans and cases, analyse test results and coordinate with development teams for bug fixes.</p>
<p>
JOB DESCRIBTION:</p>
<p>
. Evaluate Non-Functional Requirement documents and identify performance test needs; types of tests,<br>
scripting scenarios, volume projections, etc. to aggregate business and technical requirements into<br>
quality Systems and Services.<br>
2. Coordinate and collaborate with multiple groups to determine, gather and verify performance test<br>
needs<br>
3. Develop workload simulation matrix , test scripts and test execution scenarios for various types of tests<br>
such as load, stress, duration/endurance, and run tests to ensure system requirements are met.<br>
4. Perform heap and thread analysis, database deadlock detection, understand and detect resource<br>
contention, etc to help in identifying the root cause of the issue.<br>
5. Suggest improvements and configuration changes that improve performance to enhance quality.<br>
6. Document test results and develop custom made summary reports to satisfy both technical and non technical stakeholders<br>
7. Assist in developing timeline estimates for completing test cycles within project plan to meet projects&rsquo;<br>
needs and timelines.<br>
8. Create and manage performance test plans and test scripts using industry best practices and<br>
standards to ensure the delivery of quality software applications.</p><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications and Experience<br>
 Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent.<br>
 6-8 years of progressive IT experience including minimum 2-3 years of performance testing<br>
and engineering experience.<br>
 Experience applying extensive technical expertise in the area of performance testing and<br>
advanced scripting.<br>
 Experience in developing multi-protocol (web, database etc.) advanced scripts that follow<br>
object oriented framework using HP LoadRunner (Performance Center) /JMeter<br>
 Full knowledge of industry standard SDLCs, all phases and types of testing<br>
 Able to communicate effectively and accurately progress and status of testing efforts and<br>
present technical approaches and findings.<br>
 Strong knowledge and experience with different testing technologies<br>
 In depth understand behind the principles of testing with a strong development background<br>
 Experience with work with SIT and UAT teams.<br>
 Ability to work in complex multiple projects in fast-paced environment<br>
 Preferred<br>
<ul><li>Familiar with Agile development practices</li><li>Application Development experience</li><li>CI/CD methodologies</li><li>ISTQB Test-Analyst Certified</li><li>Knowledge of the banking domain</li></ul>
Skills<br>
 Good command of English &amp; Arabic languages (written &amp; spoken)<br>
 Good communication &amp; presentation skills<br>
 Good problem solving &amp; analytical thinking skills</div><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

PERFORMANCE TESTING SENIOR ENGINEER

Explore 9+ Cib call center in Giza this August. Find roles across top companies and apply now to boost your career.