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customer service representative Jobs in Giza

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cib - call center

cib call center

Work wonders 

<p><b>Job Opportunity &ndash; Contact Center Representative | CIB Bank</b></p><p>We are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.</p><p><b>Work Conditions:</b></p><ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul><p><b>Requirements:</b></p><ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul><p><b>Benefits:</b></p><ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul><p>Interested candidates can apply or reach out via: 01013282103</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,000.00 per month</p><p>Work Location: In person</p>

CIB - Call Center

Aura Communication

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: From E&pound;9,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Bank Contact center

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: E&pound;18,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE</p>
<p>
To oversee and manage the Security Operations Center (SOC) related activities including, threat monitoring, triage and response to develop detailed root cause analysis and escalate for emergency response as per the approved process.</p><br>
<p>
</p><p>Description</p>
<p>
Security Incident Response Management</p>
<p>
1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture.
</p><p>2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events.
</p><p>3. Identify and handle incidents, which need special attention or escalation to secure the overall bank&rsquo;s security and mitigate potential risks.
</p><p>4. Direct the creation and maintenance of incident response run books of the Analysts team run-books.</p>
<p>
5. Act as a lead throughout incident scenarios and provide subject matter expertise in cybersecurity incident response to facilitate the investigation and root cause analysis.</p>
<p>
6. Ensure proper reporting for daily, monthly, quarterly and annual security posture, SOC and executive reporting and dashboards.</p>
<p>
7. Recommend security solutions based on security postures and gaps identified.</p>
<p>
8. Manage communication with other departments to facilitate investigation process.</p>
<p>
9. Develop and update SLA between SOC and other departments when required and maintain SLA.</p>
<p>
Strategy</p>
<p>
10. Participate in the formulation and implementation of the Security Operations Center Department strategy to ensure the alignment with CIB strategy</p>
<p>
Policies, Processes and Procedures</p>
<p>
11. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural/legislative requirements are carried out.</p>
<p>
Day-to-day Management</p>
<p>
12. Supervise the day to day operations of the Incident Management &amp; Response team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards</p>
<p>
Supervision</p>
<p>
13. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p>
<p>
Compliance</p>
<p>
14. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li> Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent</li></ul>
<ul><li> Minimum 8 - 10 years of experience in IT Security or related fields</li></ul>
<ul><li> Strong understanding of incident handling procedures
</li></ul><ul><li> Experience with packet and log analysis using commercial and open source tools</li></ul>
<ul><li> Recommended Certifications:</li></ul>
<p>
o Certified Information Systems Security Professional (CISSP)</p>
<p>
o Certified Information Security Manager (CISM)</p>
<ul><li> Mandatory Certification:</li></ul>
<p>
o GIAC Certified Incident Handling (GCIH)</p><br>
<p></p>
<p>
Skills</p>
<ul><li> Very good command of English and Arabic language</li></ul>
<ul><li> Very good Analytical skills</li></ul>
<ul><li> Very good Communication skills</li></ul>
<p>
Very good MS Office skills<br>
</p><div>
</div></div><div>Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 2</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SECURITY INCIDENT RESPONSE MANAGER

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose</b>:</p><p>
Test and evaluate [newly] developed features to identify issues and help remove bugs and other user experience issues with the relevant technical and business teams</p><p>
1. Arrange for demonstrations from developers to test product functionality, focusing on identifying and addressing minor to moderate issues in functionality, usability, and performance to ensure product readiness</p><p>
2. Push for a result-oriented approach for teams to deliver results that drive faster towards the end objective to minimize minor to moderate bugs and glitches during development</p><p>
3. Accurately evaluate and report test results, test progress, and product quality for the chapter leads and product owners, with a focus on minor to moderate issues to provide actionable insights and facilitate informed decision-making.</p><p>
4. Ensure proper use of testing tools to ensure continuous testing throughout the development process, focusing on the identification and resolution of minor to moderate issues to maintain product integrity and stability.</p><p>
5. Collaborate within the team, working in pairs with programmers and other team members, concentrating on troubleshooting minor to moderate issues to ensure a cohesive and well-functioning product delivery.</p><p>
6. Help address minor to moderate functionality and performance testing issues</p><p><b>
Policies, Processes and Procedures</b></p><p>
7. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><p><b>
Day- to-day operations</b></p><p>
8. Follow the day-to-day operations related to own jobs in the DDC department to ensure continuity of work.</p><p><b>
Compliance</b></p><p>
9.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p><p>
&sect; Bachelor&rsquo;s degree in Computer Science or its equivalent.</p><p>
&sect; 0-2 years of relevant experience in performance and functionality testing as part of the development cycle (3-5 for Senior QA Tester)</p><p>
&sect; Familiar with implementing agile test strategies</p><p>
&sect; Experience in working with product owners to define acceptance criteria</p><p>
&sect; Familiar with coaching agile team members in relevant aspects of testing</p><p></p><p><b><br>
Skills:</b></p><p>
&sect; Quick respond to change (e.g., adding or improving test cases)</p><p>
&sect; Objective external assessment of emerging issues in the team and troubleshooting through agile principles</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

QA TESTER/SENIOR QA TESTER

NOK Human Capital

<div>
 <p>
  <strong>
   NOK Human Capital is Hiring!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   Mohandessin (On-site)
  </li>
  <li>
   <strong>
    Shifts:
   </strong>
   24/7 Rotational with rotational days off
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   University Graduates
  </li>
  <li>
   English level: B2
  </li>
  <li>
   Previous Customer Service experience from 1 to 2 years is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Gross Salary:
   </strong>
   based on experience
  </li>
  <li>
   Social &amp; Medical Insurance
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Agent (Banking)

Concentrix

<ul><li>Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.</li><li>Actively listen to understand customer needs and provide tailored solutions.</li><li>Use our CRM system to log interactions, track cases, and follow up on outstanding issues.</li><li>Collaborate with other departments to resolve complex queries and improve processes.</li><li>Share customer feedback with the team to help enhance products, services, and experiences</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Smart Village: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (C1 level) (Required)</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Smart Village)

Explore 27+ Cib call center in Giza this April. Find roles across top companies and apply now to boost your career.

27 cib call center jobs In Giza

CIB - Call Center

Bank Contact center

Bank Contact center

SECURITY INCIDENT RESPONSE MANAGER

QA TESTER/SENIOR QA TESTER

Contact Center Agent (Banking)

Customer Service Advisor (Smart Village)