customer service representitave - english

bank contact center

contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

customer service representative Jobs in Giza

customer service representative

customer service representitave - english Jobs in Giza

contact center inbound agent outsource

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. 
Description

Customer Calls Handling

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.

2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.

4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.

5. Ensure high service quality during inbound/outbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.

6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.

Policies, Processes and Procedures

8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.

Compliance

10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>0 &ndash; 1 years of experience</li></ul>

Skills
<ul><li>Excellent command of English and Arabic languages</li></ul>
<ul><li>Proficient user of MS Office</li></ul>
<ul><li>Reliable, energetic and cooperative</li></ul>
<ul><li>Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 
 
 
 Key Responsibilities:
 
 
 
 Secure Cloud Deployment:
 
 
 <ul>
 <li>
 Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
 </li>
 <li>
 Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
 </li>
 <li>
 Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
 </li>
 <li>
 Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
 </li>
 <li>
 Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
 </li>
 <li>
 Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
 </li>
 <li>
 Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 8+ years of experience in security engineering, cloud security, or platform engineering roles.
 </li>
 <li>
 Hands-on experience securing production workloads in AWS and GCP.
 </li>
 <li>
 Strong experience designing and securing Infrastructure as Code using Terraform.
 </li>
 <li>
 Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
 </li>
 <li>
 Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
 </li>
 <li>
 Experience embedding security controls into CI/CD pipelines.
 </li>
 <li>
 Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
 </li>
 <li>
 Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
 </li>
 <li>
 Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
 </li>
 <li>
 Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
 
 
 </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Security Engineer (Bangkok Based, Relocation Support)

Riseup Group

Role OverviewWe are looking for a high-energy, process-driven Mass Hiring Recruiter to join our recruitment and outsourcing agency. In this role, you won't just be filling seats; you&rsquo;ll be the engine driving growth for our diverse portfolio of clients. You will manage end-to-end high-volume recruitment cycles, ensuring a steady pipeline of qualified talent for various industries (BPO, Retail, FMCG, etc.) while maintaining a top-tier candidate experience.Key Responsibilities<ul><li>High-Volume Sourcing: Utilize diverse channels (social media, job portals, niche groups, and referrals) to generate a massive influx of candidates.</li><li>Screening &amp; Selection: Conduct rapid-fire phone interviews, group assessments, and technical screenings to identify the best fits for multiple client profiles simultaneously.</li><li>Client Management: Act as the primary point of contact for outsourcing clients to understand their specific volume needs, timelines, and SLAs.</li><li>Pipeline Management: Maintain an organized, &quot;warm&quot; database of candidates to ensure 24-hour turnaround times for urgent hiring requests.</li><li>Onboarding Coordination: Work closely with the operations and HR teams to ensure candidates transition smoothly from &quot;Hired&quot; to &quot;Onboarded.&quot;</li><li>Reporting: Track and report on recruitment metrics (Time-to-Hire, Cost-per-Hire, and Funnel Conversion rates) to the Recruitment Manager.</li></ul>Required Qualifications<ul><li>Experience: At least 3 years of proven experience specifically in Mass Hiring or Volume Recruitment (Agency background is a huge plus).</li><li>Market Knowledge: Deep understanding of the Egyptian labour market and high-volume sourcing techniques.</li><li>Tech Savvy: Proficiency with ATS (Applicant Tracking Systems), Excel, and digital sourcing tools.</li><li>Communication: Excellent verbal and written communication skills in Arabic and English.</li><li>Resilience: Ability to thrive in a fast-paced environment with shifting priorities and tight deadlines.</li></ul>Why Join Us?<ul><li>Hybrid Flexibility: Enjoy a mix of office life in our Sheikh Zayed hub from Sunday to Wednesday and the comfort of working from home on Thursday for full-time, 2-day office and 3 days from home for part-time.</li><li>Diverse Portfolio: Gain exposure to various industries and multinational clients.</li><li>Growth Potential: As a key player in an outsourcing agency, your impact is visible and rewarded.</li></ul>The &quot;Vibe&quot; Check<ul><li>We aren't looking for a traditional &quot;9-to-5&quot; bureaucrat. We need a hustler who loves the thrill of hitting targets and finds creative ways to reach candidates where they are. If you can spot a &quot;star&quot; in a stack of a hundred CVs and keep your cool when a client asks for 50 people by Monday, you&rsquo;re exactly who we need.</li></ul>Application Question(s):<ul><li>What is the highest number of positions you have filled in a single month? Briefly describe the industry and the sourcing strategy you used to achieve this.</li><li>Do you have at least 3 years of proven experience in mass hiring or volume recruitment, preferably within an agency background?</li><li>What type of employment are you seeking and what is your requested salary for it? Full-time, Part-time, Freelance.</li><li>Beyond LinkedIn and standard job boards, what specific unconventional channels or tools have you used to source 100+ candidates in a short timeframe?</li><li>Rate your English from 1 to 5.</li></ul>Work Location: In person

Mass Hiring Recruiter

Explore 3+ Contact center inbound agent outsource in Giza this August. Find roles across top companies and apply now to boost your career.

3 contact center inbound agent outsource jobs In Giza

CONTACT CENTER INBOUND AGENT | OUTSOURCE

Security Engineer (Bangkok Based, Relocation Support)

Mass Hiring Recruiter