telesales agent

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contact center agent (banking) Jobs in Giza

contact center agent (banking)

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

contact center inbound agent outsource

Cartona

<div>
 The Telesales Agent will be responsible for driving sales through effective communication and relationship-building with potential customers. This role requires a proactive approach to identify prospects, understand their needs, and provide tailored solutions that align with our products and services.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES
 </strong>
 <ul>
  <li>
   Conduct outbound calls to potential customers to generate sales leads.
  </li>
  <li>
   Build and maintain strong relationships with clients to encourage repeat business.
  </li>
  <li>
   Understand customer needs and tailor product offerings accordingly.
  </li>
  <li>
   Meet or exceed sales targets and performance metrics.
  </li>
  <li>
   Document interactions with customers and update the CRM system.
  </li>
  <li>
   Collaborate with the sales team to develop strategies for improving sales processes.
  </li>
  <li>
   Stay informed about product updates and industry trends.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REQUIREMENTS
 </strong>
 <ul>
  <li>
   1-3 years of experience in sales or telesales.
  </li>
  <li>
   Proven track record of achieving sales targets.
  </li>
  <li>
   Bachelor's degree
   <br/>
   <br/>
  </li>
 </ul>
</div>


Telesales Agent

Mars EC

<p>Technical Support Specialist</p><p>We are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.</p><p>Key Responsibilities</p><p>Provide technical support to customers via phone, email, and chat.</p><p>Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.</p><p>Guide customers through step-by-step solutions for hardware, software, and connected device issues.</p><p>Escalate complex technical problems when necessary while ensuring proper follow-up.</p><p>Document customer interactions and technical solutions accurately.</p><p>Maintain a high level of customer satisfaction by delivering exceptional service.</p><p>Stay up to date with product knowledge, troubleshooting procedures, and new technologies.</p><p>Requirements</p><p>Clear and highly understandable spoken English, ideally with little to no noticeable accent.</p><p>Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.</p><p>Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.</p><p>Candidates with an engineering degree or other technical educational background will be given priority.</p><p>Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.</p><p>Ability to explain technical concepts in a simple and customer-friendly manner.</p><p>Strong attention to detail and the ability to work effectively in a fast-paced environment.</p><p>Comfortable using multiple software tools and support platforms simultaneously.</p><p>Ability to work independently as well as collaboratively within a team.</p><p>Preferred Qualifications</p><p>Previous experience in a technical support or help desk role.</p><p>Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.</p><p>Experience working in a customer support or contact center environment is an advantage.</p><p>What We Offer</p><p>Competitive salary and performance-based incentives.</p><p>Comprehensive training and continuous professional development.</p><p>Career growth opportunities within a dynamic and supportive team.</p><p>A collaborative work environment focused on learning and innovation.</p><p>If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.</p><p>Pay: From E&pound;16,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Loynova

<div>
 <p>
  We are looking for a
  <strong>
   Senior System Administrator
  </strong>
  to manage and scale our multi-cloud and on-prem environments, including air-gapped deployments in highly secure banking environments. You will handle Windows and Linux servers, web and database platforms, networking and VPNs, firewalls, and Cloudflare services. You&rsquo;ll also build CI/CD pipelines, implement Infrastructure as Code, manage observability with Prometheus/Grafana/Wazuh, and ensure reliability, security, and compliance (ISO 27001, PCI DSS), including backup and disaster recovery.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  Infrastructure &amp; Systems
 </p>
 <ul>
  <li>
   Administer Windows &amp; Linux servers in cloud and isolated on-prem environments.
  </li>
  <li>
   Manage web servers (IIS, Apache/Nginx) and databases (MS SQL, PostgreSQL, MySQL).
  </li>
  <li>
   Manage domain controllers and related services, including Active Directory roles, replication, and group policy enforcement.
  </li>
  <li>
   Handle directory services: Active Directory and Entra ID (Azure AD).
  </li>
  <li>
   Oversee snapshots and backups.
  </li>
 </ul>
 <p>
  Networking &amp; Security
 </p>
 <ul>
  <li>
   Design and maintain secure networks: VLANs, DNS/DHCP, load balancers.
  </li>
  <li>
   Configure VPNs (IPSec/OpenVPN/WireGuard) for site-to-site and remote access.
  </li>
  <li>
   Administer firewalls and WAF; manage Cloudflare (DNS, CDN, WAF, Zero Trust).
  </li>
  <li>
   Apply Zero Trust, MFA/SSO, and secrets management.
  </li>
  <li>
   Manage security solutions such as Kaspersky or equivalent tools to ensure device protection and compliance.
  </li>
 </ul>
 <p>
  DevOps &amp; Automation
 </p>
 <ul>
  <li>
   Build and maintain CI/CD pipelines using open-source tools.
  </li>
  <li>
   Implement Infrastructure as Code (Terraform, Ansible) for provisioning and configuration.
  </li>
  <li>
   Manage and troubleshoot containerized environments using Docker and Kubernetes, including deployment, scaling, and monitoring.
  </li>
 </ul>
 <p>
  Monitoring &amp; Compliance
 </p>
 <ul>
  <li>
   Deploy Prometheus and Grafana for metrics and dashboards.
  </li>
  <li>
   Operate Wazuh for SIEM/XDR (agent rollout, alert tuning, integrations).
  </li>
  <li>
   Ensure compliance with ISO 27001 and PCI DSS standards.
  </li>
  <li>
   Maintain audit-ready documentation and enforce security best practices.
  </li>
 </ul>
 <p>
  Reliability &amp; Disaster Recovery
 </p>
 <ul>
  <li>
   Architect for high availability and fault tolerance.
  </li>
  <li>
   Design and maintain Backup &amp; Disaster Recovery plans (RPO/RTO, immutable backups, DR drills).
  </li>
  <li>
   Support air-gapped environments with strict security and operational controls.
  </li>
 </ul>
 <p>
  Required Qualifications
 </p>
 <ul>
  <li>
   7&ndash;10 years of experience in IT Infrastructure, DevOps, or related roles.
  </li>
  <li>
   Strong Windows &amp; Linux administration experience.
  </li>
  <li>
   Expertise in web servers (IIS, Apache/Nginx) and databases (MS SQL, PostgreSQL, MySQL).
  </li>
  <li>
   Hands-on with VPNs, firewalls, and Cloudflare.
  </li>
  <li>
   Experience with CI/CD, IaC (Terraform, Ansible), and containerization (Docker, Kubernetes).
  </li>
  <li>
   Ability to work with air-gapped environments and strict security controls.
  </li>
  <li>
   Scripting skills (PowerShell, Bash, or Python).
  </li>
 </ul>
 <p>
  Preferred Qualifications
 </p>
 <ul>
  <li>
   Familiarity with Prometheus, Grafana, and SIEM tools (e.g., Wazuh).
  </li>
  <li>
   Advanced Cloudflare (Zero Trust, tunnels, WAF tuning).
  </li>
  <li>
   Backup/DR tooling (Veeam, restic, Bacula).
  </li>
  <li>
   Endpoint management (Intune/MDM), CIS hardening benchmarks.
  </li>
  <li>
   Experience in regulated industries (finance, banking, e-commerce).
  </li>
  <li>
   Knowledge of ISO 27001 and PCI DSS implementation.
  </li>
 </ul>
 <p>
  Interpersonal &amp; Language Skills
 </p>
 <ul>
  <li>
   Strong sense of
   <strong>
    accountability
   </strong>
   and ownership of tasks and outcomes.
  </li>
  <li>
   Proven ability to work effectively in
   <strong>
    team environments
   </strong>
   , collaborating across functions.
  </li>
  <li>
   Excellent
   <strong>
    problem-solving
   </strong>
   and
   <strong>
    adaptability
   </strong>
   in dynamic and complex situations.
  </li>
  <li>
   Clear and professional
   <strong>
    communication skills
   </strong>
   , both written and verbal.
  </li>
  <li>
   <strong>
    Mid to high English proficiency
   </strong>
   required for documentation, meetings, and cross-team collaboration.
  </li>
  <li>
   Ability to manage priorities, meet deadlines, and contribute to a culture of continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Senior System Administrator

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Associate Manager &ndash; Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects.<br>
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions.<br>
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><p><b>
Infrastructure services practice leadership</b></p><ul><li>
Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>
Establish delivery standards, methodologies, and best practices.</li><li>
Define infrastructure service offerings and delivery frameworks.</li><li>
Drive capability development and technical excellence across the team.</li><li>
Build and maintain infrastructure solution reference architectures.</li><li>
Develop service delivery models aligned with customer requirements.</li><li>
Support strategic growth and expansion of infrastructure services.</li></ul><p><b>
Solution Design &amp; Consulting Leadership</b></p><ul><li>
Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>
Review and approve infrastructure designs and implementation approaches.</li><li>
Ensure solutions align with customer business objectives and technical requirements.</li><li>
Provide executive-level consulting and advisory services.</li><li>
Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>
Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.<br>
<br>
<b>Project Management:</b></li></ul><ul><li>
Ensure successful delivery of infrastructure projects and programs.</li><li>
Govern project quality, timelines, and scope.</li><li>
Monitor project resource utilization.</li><li>
Review delivery risks and mitigation plans.</li><li>
Support large-scale and strategic customer engagements.</li><li>
Ensure projects meet agreed SLAs and KPIs.<br>
<br>
<b>Stakeholder Management:</b></li></ul><ul><li>
Serve as the senior escalation point for infrastructure engagements.</li><li>
Build trusted advisor relationships with customers.</li><li>
Collaborate with sales, presales, product teams, and partner organizations.</li><li>
Participate in executive steering committees and governance forums.</li><li>
Support bid responses, proposals, and customer presentations.<br>
<br>
<b>Risk Management</b></li><li>
Identify technical, operational, financial, and delivery risks.</li><li>
Develop mitigation strategies and contingency plans.</li><li>
Ensure infrastructure resilience and service continuity.</li><li>
Oversee major incident management and root cause analysis.</li><li>
Support disaster recovery and business continuity programs.<br>
<br>
<b>Compliance &amp; Auditing</b></li><li>
Ensure infrastructure services comply with regulatory requirements.<br>
Ensure alignment with:<br>
<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>
Support internal and external audits.</li><li>
Ensure governance and quality standards are maintained.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualifications</b></h2>
</div><div><p><b>
Core competencies, knowledge and experience:</b></p><ul><li>
10 years of experience in infrastructure technologies and enterprise IT environments.</li><li>
Minimum 5 years of experience managing technical delivery teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
Proven experience delivering large-scale infrastructure transformation programs.</li><li>
Strong consulting and customer engagement experience.</li><li>
Experience managing multi-disciplinary technical teams.</li><li>
Strong financial and commercial awareness.</li><li>
Strong communication, presentation, and negotiation skills.</li><li>
Experience working in enterprise and service provider environments.</li><li>
Excellent command of English.<br>
<br>
<b>Must have technical / professional qualifications:
</b></li><li>Strong Knowledge and Experience with a mix of the following vendors and technologies</li><li>
Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)<br>
o Storage Technologies (Dell, NetApp, HPE)<br>
o Backup and Disaster Recovery (Veeam, Commvault)<br>
o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)<br>
o ITSM Solutions.<br>
o Azure, AWS knowledge is a plus.<br>
o ITIL Knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Vodafone Business Infrastructure Associate Manager

Explore 4+ Contact center inbound agent outsource in Giza this August. Find roles across top companies and apply now to boost your career.

4 contact center inbound agent outsource jobs In Giza

Telesales Agent

Technical Support Specialist

Senior System Administrator

Vodafone Business Infrastructure Associate Manager