customer experience manager

compliance support specialist Jobs in Giza

compliance support specialist

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer service operation manager Jobs in Giza

customer service operation manager

contact center

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Apply the sales techniques during the inbound calls for eligible customers / products while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.<div> 
</div></div><div>
Qualifications<div></div> 
 Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
&sect; 0 &ndash; 1 years of experience
Skills
&sect; Excellent command of English and Arabic languages
&sect; Proficient user of MS Office
&sect; Reliable, energetic and cooperative<ul><li>
Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

QuickfirmX

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution. Job Role<ul><li>Serve as the first point of contact for customers</li></ul><ul><li>Manage inbound inquiries through calls and emails</li></ul><ul><li>Resolve customer concerns and track issues</li></ul><ul><li>Coordinate with internal teams when necessary</li></ul>Responsibilities<ul><li>Handle customer interactions professionally and promptly</li></ul><ul><li>Provide accurate information about products or services</li></ul><ul><li>Log all interactions into the system and follow up as needed</li></ul><ul><li>Meet performance metrics and customer satisfaction targets</li></ul><ul><li>De-escalate issues and escalate when needed</li></ul>RequirementsRequirements:<ul><li>English Level: B2+ to C1 (advanced level is required)</li></ul><ul><li>Previous experience in customer service is a must</li></ul><ul><li>Strong spoken and written English communication skills</li></ul><ul><li>Graduates, gap year students, and dropouts only</li></ul><ul><li>Must be able to work from the office in Maadi</li></ul><ul><li>Strong problem-solving attitude and patience</li></ul><ul><li>Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)</li></ul>BenefitsBase Salary (Gross):<ul><li>First 3 months: EGP 11,000</li></ul><ul><li>Months 4&ndash;6: EGP 12,000</li></ul><ul><li>After 6 months: EGP 13,000</li></ul>Additional Bonuses and Allowances:<ul><li>Attendance Bonus: EGP 1,500</li></ul><ul><li>KPI Bonus: EGP 1,500</li></ul><ul><li>Transportation Allowance: EGP 1,100</li></ul>Total Monthly Gross Package:<ul><li>First 3 Months: EGP 15,100</li></ul><ul><li>Months 4&ndash;6: EGP 16,100</li></ul><ul><li>After 6 Months: EGP 17,100</li></ul>Other Benefits:<ul><li>Paid training (treated as official working days)</li></ul><ul><li>Medical insurance</li></ul><ul><li>Structured work environment with clear career path</li></ul>Interview Process<ul><li>First Interview: Online screening and introduction</li></ul><ul><li>Final Interview: On-site in Maadi with the partner company</li></ul>If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.Job Type: Full-timePay: E&pound;13,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What is your English proficiency level?</li><li>Are you ready to work night shifts?</li><li>Are you able to work on-site in Maadi?</li><li>What is your current academic status? (Graduate, Gap Year, Dropout)</li><li>Do you have previous call center experience?</li></ul>

English Customer Service – Night Shift in Maadi

Freelance Recruiters &ndash; Work Remotely with QuickfirmX QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are looking for freelance recruiters to source candidates for call center jobs with leading companies in Egypt.Who can apply:<ul><li>Graduates, undergraduates, gap years, and dropouts are all welcome.</li><li>Must have a laptop/PC and stable internet.</li><li>Remote jobs &ndash; work from anywhere in the world.</li></ul>Your role:<ul><li>Source candidates online or offline (social media, connections, referrals).</li><li>Share opportunities available on our platform.</li><li>If your candidate is hired and passes training, you get paid.</li></ul>Commission per hire (highest in the market):<ul><li>English: 1,500 EGP</li><li>German: 2,500 EGP</li><li>Spanish / Italian / French: 2,000 EGP</li><li>Dutch: 3,000 EGP</li></ul>Benefits:<ul><li>Training and guidance provided.</li><li>Promotion opportunity to Team Leader after 6 months.</li><li>Flexible working hours.</li><li>Gain experience in recruitment and HR.</li><li>Unlimited bonuses, discounts, and offers through our partners.</li><li>Work with the first and leading call center recruitment platform in Egypt.</li></ul>Requirements:<ul><li>English level B2 or above.</li><li>At least 2 hours available per day to work.</li><li>Previous recruitment or sales experience is a plus.</li></ul>Job Types: Full-time, Part-time, New gradPay: E&pound;5,000.00 - E&pound;80,000.00 per monthExpected hours: No less than 10 per weekApplication Question(s):<ul><li>Do you have a laptop or PC with stable internet connection?</li><li>Are you available to work at least 2 hours per day? (Yes / No)</li><li>Do you have any previous experience in recruitment, sales, or sourcing candidates? (Yes / No &ndash; If yes, please specify)</li><li>Are you comfortable working on a freelance basis with commission per hire only (no basic salary)? (Yes / No)</li><li>Are you able to source candidates through social media, personal networks, or offline channels? (Yes / No)</li></ul>

Freelance Recruiters – Work Remotely with QuickfirmX

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are hiring Recruitment Team Leaders to manage and guide a team of freelance recruiters in sourcing candidates for call center jobs with leading companies in Egypt.Your Role:<ul><li>Lead, motivate, and support a team of at least 10 freelance recruiters.</li><li>Ensure candidates are sourced effectively online and offline.</li><li>Monitor performance, provide feedback, and achieve hiring targets.</li><li>Coordinate with management to align with client requirements.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in recruitment, sales, or leadership.</li><li>Proven experience managing a team of at least 10 recruiters (or ability to build and lead one).</li><li>Strong communication, coaching, and leadership skills.</li><li>English level B2 or above.</li><li>Must have a laptop/PC and stable internet.</li><li>Ability to commit at least 3&ndash;4 hours per day.</li></ul>Compensation:<ul><li>Salary is based on commission per successful hire.</li><li>Unlimited bonuses and incentives based on team performance.</li></ul>Benefits:<ul><li>Completely remote &ndash; work from anywhere in the world.</li><li>Flexible hours &ndash; performance-driven environment.</li><li>Training and guidance provided.</li><li>Opportunity to grow into Business Unit Manager role after proven success.</li><li>Discounts and offers through our partners.</li></ul>Job Types: Full-time, Part-timePay: E&pound;15,000.00 - E&pound;60,000.00 per monthExpected hours: No less than 20 per week

Freelance Recruitment Team Leader

General Motors Africa & Middle East

<div>
 
 Job Description
 
 
 
 
 Work Arrangement:
 
 This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
 
 
 
 The Role:
 
 
 
 The role of the Community Leader is to serve as the Single Point of Contact and Building Owner all for the facility needs, including Maintenance, Housekeeping, Roads &amp; Grounds. You will be responsible for the development and administration of service contracts. You will work closely with all of our Business Partners to ensure a high level of delivery of facilities services to our tenants and their communities in which they work. Your role is also to partner with our GM communities and lead the transformation of our workspaces with a goal to finding better, more creative and more efficient ways to be their best, and building places people want to be.
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Responsible for daily interface and coordination of all facilities related activities for their respective building(s) and/or business unit to ensure high quality and timely delivery of building maintenance and housekeeping services
 </li>
 <li>
 Maintain open communication between the tenant and Sustainable Workplaces
 </li>
 <li>
 Drives strategic and analytical planning to optimize building and facility services guided by industry benchmark standards including: space utilization (move service center, furniture/ergonomics), energy efficiency, Service Agreement deliverables, and On-Demand activities.
 </li>
 <li>
 Responsible to ensure the Service Provider is delivering efficient and timely execution of all facility services in the areas of Maintenance, Housekeeping, Roads &amp; Grounds services, as well as diving continuous improvements and sharing lessons learned
 </li>
 <li>
 Drives successful planning and execution Global Manufacturing System (GMS) principles and elements
 </li>
 <li>
 Responsible for supporting the workspace transformation projects by actively engaging with the Space Planning team in the change management process for group moves including: move process checklist, customer orientation, and occupancy surveys.
 </li>
 <li>
 Ensuring issue and resolution of daily tenant needs and longer term projects by pulling in the required resources such as Engineering, Resource Management, Communications, Real Estate, Food and Administration Services
 </li>
 <li>
 Responsible for meeting our GM Global Safety standards, including but not limited to: Speak up for Safety, Global Call to Action, Safety Observation Tours, employee safety concerns, incident investigation, safety module compliance, and sentinel events.
 
 
 
 </li>
 </ul>
 
 Additional Job Description
 
 
 
 
 Your Skills &amp; Abilities (Required Qualification)
 
 
 
 
 Educational Background:
 
 
 
 <ul>
 <li>
 Bachelor of Engineering (Civil / Mechanical Power / Electrical Power).
 </li>
 <li>
 5 : 7 years of experience in same field.
 
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Process Improvement &amp; Efficiency
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Results Orientation
 
 
 
 </li>
 </ul>
 
 About GM
 
 
 
 Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
 
 
 
 Why Join Us
 
 
 
 We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
 
 
 
 Non-Discrimination and Equal Employment Opportunities
 
 
 
 General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
 
 
 We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit
 
 How we Hire
 
 .
 
 
 
 Accommodations
 
 
 
 General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment,
 
 email
 
 us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
</div>

Facility Supervisor

General Motors

<div><h2 class="jobSectionHeader">Job Description
</h2>Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
The Role:
The role of the Community Leader is to serve as the Single Point of Contact and Building Owner all for the facility needs, including Maintenance, Housekeeping, Roads &amp; Grounds. You will be responsible for the development and administration of service contracts. You will work closely with all of our Business Partners to ensure a high level of delivery of facilities services to our tenants and their communities in which they work. Your role is also to partner with our GM communities and lead the transformation of our workspaces with a goal to finding better, more creative and more efficient ways to be their best, and building places people want to be.
What You'll Do:
 - Responsible for daily interface and coordination of all facilities related activities for their respective building(s) and/or business unit to ensure high quality and timely delivery of building maintenance and housekeeping services
<ul><li>Maintain open communication between the tenant and Sustainable Workplaces
</li></ul><ul><li>Drives strategic and analytical planning to optimize building and facility services guided by industry benchmark standards including: space utilization (move service center, furniture/ergonomics), energy efficiency, Service Agreement deliverables, and On-Demand activities.
</li></ul><ul><li>Responsible to ensure the Service Provider is delivering efficient and timely execution of all facility services in the areas of Maintenance, Housekeeping, Roads &amp; Grounds services, as well as diving continuous improvements and sharing lessons learned
</li></ul><ul><li>Drives successful planning and execution Global Manufacturing System (GMS) principles and elements
</li></ul><ul><li>Responsible for supporting the workspace transformation projects by actively engaging with the Space Planning team in the change management process for group moves including: move process checklist, customer orientation, and occupancy surveys.
</li></ul><ul><li>Ensuring issue and resolution of daily tenant needs and longer term projects by pulling in the required resources such as Engineering, Resource Management, Communications, Real Estate, Food and Administration Services
</li></ul><ul><li>Responsible for meeting our GM Global Safety standards, including but not limited to: Speak up for Safety, Global Call to Action, Safety Observation Tours, employee safety concerns, incident investigation, safety module compliance, and sentinel events.
</li></ul>&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">Additional Job Description
</h2>Your Skills &amp; Abilities (Required Qualification)
<div><div><div><div>Educational Background:
<ul><li>Bachelor of Engineering (Civil / Mechanical Power / Electrical Power).
</li><li>5 ~ 7 years of experience in same field.
</li></ul>Required Skills:
<ul><li>Process Improvement &amp; Efficiency
</li><li>Problem Solving
</li><li>Communication Skills
</li><li>Results Orientation
</li></ul></div></div></div></div>&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">About GM
</h2>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">Why Join Us
</h2>We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">Non-Discrimination and Equal Employment Opportunities
</h2>General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">Accommodations
</h2>General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</div>

Explore 61+ Contact center in Giza this September. Find roles across top companies and apply now to boost your career.

61 contact center jobs IN Giza

CONTACT CENTER INBOUND AGENT | OUTSOURCE

English Customer Service – Night Shift in Maadi

Freelance Recruiters – Work Remotely with QuickfirmX

Customer Service Operation Manager

Freelance Recruitment Team Leader

Facility Supervisor

Facility Supervisor