call center specialist

contact center agent (banking) Jobs in Giza

contact center agent (banking)

core network senior engineer Jobs in Giza

core network senior engineer

fs regulatory sr. specialist Jobs in Giza

fs regulatory sr. specialist

core banking specialist

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:.<br>
To execute and implement the assigned changes and tasks related to applications in domain from both technical and functional perspectives.</p>
<p>Description<br>
Functional<br>
1.Perform the assigned project technical tasks related to applications in domain and report any risks that may affect the project deliverables.<br>
2.Handle the in scope applications updates, upgrades and certifications over test environment to ensure that applications are up to date and fully supported &ndash; with involvement of Test Environment Management support whenever needed.<br>
3.Work closely with technical vendors to gain the required knowledge and the understanding of the applications in domain.<br>
Problem Management<br>
4.Provide the needed support related to the applications in domain to the dedicated production support team to address production crisis without direct access to production environment.<br>
Policies, Processes and Procedures<br>
5.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Compliance<br>
6.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
Day- to-day operations<br>
7.Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 2-4 years of experience in Information Technology.<br>
 Banking experience is an added value</p>
<p>Skills<br>
 Very good command of English (writing and spoken).<br>
 Good analytical and technical design skills.</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE BANKING SPECIALIST

BayanTech

<div><h3 class="jobSectionHeader"><b>About the Role</b></h3><p>
The <b>Senior People &amp; Culture Specialist</b> is responsible for managing the <b>full end-to-end recruitment cycle</b>, in addition to supporting core People &amp; Culture functions across the organization. This role plays a key part in building strong talent pipelines, enhancing employee experience, and fostering a positive and inclusive workplace culture aligned with business objectives.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Own and manage the <b>entire recruitment cycle</b>: sourcing, screening, interviewing, offers, and onboarding</li><li>
Ensure a smooth and professional <b>candidate experience</b></li><li>
Design and execute initiatives to improve <b>employee engagement, satisfaction, and retention</b></li><li>
Coordinate company events, workshops, and culture-related programs</li><li>
Support <b>organizational development (OD)</b> and change management initiatives</li><li>
Contribute to the <b>performance management cycle</b> (goal setting, reviews, feedback)</li><li>
Partner with managers to support employee development and alignment with business objectives</li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li>
Bachelor's degree in <b>Human Resources, Business Administration</b>, or a related field</li><li><b>
3&ndash;6 years</b> of experience in HR / People &amp; Culture roles</li><li>
Strong hands-on experience with <b>end-to-end recruitment</b></li><li>
Solid knowledge of HR best practices, employee relations, and performance management</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work in a <b>fast-paced, multicultural environment</b></li><li><b>
Fluent English</b> is required</li><li>
Proficiency in HR systems and tools with strong organizational and problem-solving skills</li></ul></div>

Senior People & Culture Specialist

ENTERPRISE APPLICATIONS SPECIALIST

Concentrix

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical I, IT Operations
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 <br/>
 <br/>
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 <br/>
 <br/>
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 <br/>
 <br/>
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 <br/>
 <br/>
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 <br/>
 <br/>
 Join us and be part of this journey towards greater opportunities and brighter futures.
 <br/>
 <br/>
 As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mount, install, and maintain switches and peripheral equipment in IDFs.
  </li>
  <li>
   Perform hardware and software upgrades and ensure antivirus and patches are updated.
  </li>
  <li>
   Attend to break/fix issues, supporting both internal and external clients.
  </li>
  <li>
   Prepare, maintain reports and records of hardware/software inventory.
  </li>
  <li>
   Conduct safety and maintenance checks on equipment.
  </li>
  <li>
   Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
  </li>
  <li>
   Manage service management activities including problem and incident management.
  </li>
  <li>
   Ensure compliance with SLA/SLO, and maintain efficient IT operations.
  </li>
  <li>
   Support global projects, automation initiatives, and manage site transitions.
  </li>
  <li>
   Address high-severity issues, ensuring efficient troubleshooting and compliance.
  </li>
  <li>
   Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
  </li>
  <li>
   Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
  </li>
  <li>
   Complete all assigned, mandatory training within the timeframe provided.
  </li>
  <li>
   Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ year of call center experience.
  </li>
  <li>
   CCNA, MCSA, SCCM, BigFix certifications preferred.
  </li>
  <li>
   Fluent in English.
  </li>
  <li>
   Bachelor's degree in IT, Computer Science, or related field desirable.
  </li>
  <li>
   Strong IT service management and troubleshooting capabilities.
  </li>
  <li>
   Excellent client coordination and project management skills.
  </li>
  <li>
   Ability to work in compliance with ITIL and ISO standards.
  </li>
  <li>
   Flexible to work in rotating and night shifts.
  </li>
 </ul>
</div>


Technical I, IT Operations

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Commercial Regulatory Senior Specialist ensures compliance with regulatory requirements and facilitates effective communication with key regulatory bodies, including the National Telecommunications Regulatory Authority (NTRA), Central Bank of Egypt (CBE), and other relevant stakeholders. This role involves analyzing regulations, advising on their impact, and coordinating with internal teams to ensure adherence to legal and commercial frameworks.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Accountabilities &amp; Decision Ownership</b></h2></div><p></p><div><p><b><br>
Regulatory Compliance &amp; Monitoring</b></p><br>
<p></p><ul><li>
Ensure compliance with NTRA, CBE, and other regulatory bodies&rsquo; policies, laws, and guidelines.</li><li>
Monitor updates in regulatory frameworks and communicate implications to relevant departments.</li><li>
Develop processes to meet regulatory requirements and reduce compliance risks.</li></ul><p></p><p><b><br>
Stakeholder Engagement</b></p><br>
<p></p><ul><li>
Act as the primary liaison with NTRA, CBE, and other key regulatory stakeholders.</li><li>
Build and maintain strong relationships with regulatory authorities to facilitate smooth communication.</li><li>
Respond promptly to regulatory inquiries and coordinate submissions of required documentation.</li></ul><p></p><p><b><br>
Policy Analysis &amp; Advice</b></p><br>
<p></p><ul><li>
Analyze regulations, policies, and market developments to assess their impact on the business.</li><li>
Advise management on compliance strategies and regulatory risks.</li><li>
Contribute to the development of internal policies to align with regulatory changes.</li></ul><p></p><p><b><br>
Reporting &amp; Documentation</b></p><br>
<p></p><ul><li>
Prepare reports and regulatory submissions, ensuring accuracy and timeliness.</li><li>
Maintain records of all regulatory interactions and documentation for audit and reporting purposes.</li></ul><p></p><p><b><br>
Cross-Functional Collaboration</b></p><br>
<p></p><ul><li>
Work closely with legal, compliance, and commercial teams to address regulatory challenges.</li><li>
Provide training and guidance to internal teams on regulatory requirements.</li></ul><p></p><p><b><br>
Market Research &amp; Insights</b></p><br>
<p></p><ul><li>
Conduct research on regulatory trends in the telecommunications and financial sectors.</li><li>
Identify opportunities or challenges posed by emerging regulations.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies, Knowledge, and Experience</b></h2></div><p></p><div><br>
<ul><li>
In-depth knowledge of NTRA and CBE regulations, as well as other relevant regulatory bodies.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent written and verbal communication skills in English and Arabic.</li><li>
Ability to manage multiple stakeholders and balance competing priorities.</li><li>
Detail-oriented with a proactive approach to risk identification and mitigation.</li><li>
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li></ul><p></p><p><b><br>
Must have technical / professional qualifications:</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Law, Business Administration, or a related field.</li><li>
2+ years of experience in regulatory compliance, preferably in telecommunications or finance sectors.</li><li>
Proven experience dealing with regulatory authorities, including NTRA and CBE.</li><li>
Knowledge of commercial agreements, risk management, and reporting practices.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

FS Regulatory Sr. Specialist

AFKAR TECHNOLOGY

<div>
 <p>
  <strong>
   <em>
    Role Description
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time, on-site role for a Call Center Specialist located in Giza. The Call Center Specialist will be responsible for handling customer support inquiries, providing excellent customer service, and efficiently managing contact center operations. Daily tasks include assisting customers via phone and email, resolving issues, and maintaining accurate records of customer interactions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Qualifications
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer Support and Customer Service skills
  </li>
  <li>
   Excellent Communication skills, both written and verbal
  </li>
  <li>
   Experience working in Contact Centers
  </li>
  <li>
   Strong Computer Literacy
  </li>
  <li>
   Ability to work effectively in a team environment
  </li>
  <li>
   university graduates
  </li>
  <li>
   Previous experience in a similar role is an advantage
  </li>
  <li>
   Salary: 22k Gross
  </li>
  <li>
   Medical insurance
  </li>
  <li>
   Life insurance
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Call Agent (English Account)

zCraft

<div>
 <p>
  We are a digital software company that develops and operates our own products. Our platforms,
  <strong>
   M3aarf.com
  </strong>
  and
  <strong>
   MindLuster.com
  </strong>
  , serve millions of users every month. In addition, we are building new products in the
  <strong>
   HR technology space
  </strong>
  .
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time hybrid role for a Search Engine Optimization (SEO) Specialist at M3aarf منصة معارف. The role is based in Giza, with some flexibility for remote work. The SEO Specialist will perform keyword research, conduct SEO audits, design and implement on-page SEO strategies, and engage in link-building activities. The candidate will also analyze web analytics to monitor performance, identify trends, and optimize SEO strategies accordingly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Keyword Research, On-Page SEO, and developing content strategies for optimization
  </li>
  <li>
   Experience conducting comprehensive SEO Audits with actionable recommendations
  </li>
  <li>
   Skills in Link Building and implementing techniques to improve domain authority
  </li>
  <li>
   Analytical abilities in Web Analytics tools to track and evaluate performance metrics
  </li>
  <li>
   Strong understanding of search engine algorithms and ranking factors
  </li>
  <li>
   Familiarity with SEO tools such as Google Analytics, Google Search Console, and industry-standard SEO platforms
  </li>
  <li>
   Experience in creating and optimizing SEO-friendly content
  </li>
  <li>
   Bachelor's degree in Marketing, Business, IT, or a related field
  </li>
  <li>
   Prior experience in SEO or digital marketing is a plus
  </li>
  <li>
   Strong organizational, time-management, and problem-solving skills
  </li>
 </ul>
</div>


Search Engine Optimization Specialist

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