customer service manager

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative (english) Jobs in Giza

customer service representative (english)

sales executive

showroom sales executive

customer service executive

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 </li>
 <li>
 Build and maintain strong customer relationships by providing a positive experience.
 </li>
 <li>
 Identify and resolve customer issues efficiently while adhering to company policies.
 </li>
 <li>
 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
 </li>
 <li>
 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
 </li>
 <li>
 Process and track customer orders, ensuring accurate and timely delivery.
 </li>
 <li>
 Keep customers informed about the status of their orders and address any delivery concerns.
 </li>
 <li>
 Gather and record customer feedback to improve services and customer satisfaction.
 </li>
 <li>
 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
 </li>
 <li>
 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
 </li>
 <li>
 Educate customers about new products, services, and promotions to enhance the customer experience.
 </li>
 <li>
 Collaborate with the customer service team to develop best practices and improve workflows.
 </li>
 <li>
 Participate in training programs to enhance customer service skills and knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, communications, or related field preferred.
 </li>
 <li>
 2+ years of experience in customer service or a related field.
 </li>
 <li>
 Proficient in CRM software (e.g. Salesforce) and MS Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 <li>
 Ability to maintain a positive attitude under pressure.
 </li>
 </ul>
</div>

Customer Service Executive

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer&rsquo;s trusted advisor in accordance with Aramex values.
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Attend to all walk-in customers&rsquo; needs promptly.
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 Serve walk-in customers and provide full information and advice.
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 Manage and meet customer expectations.
 </li>
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 Sustain high customer satisfactory service lever.
 </li>
 <li>
 Provide excellent customer service for cash clients as per Aramex CS standards.
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 <li>
 Sell cash shipments &ldquo;Outbound&rdquo;.
 </li>
 <li>
 Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
 </li>
 <li>
 Promote Aramex campaigns for customers.
 </li>
 <li>
 Collaborate with the team of achieve the team objectives.
 </li>
 <li>
 Facilitate the flow of information horizontally and vertically.
 </li>
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 Ensure outlet customer satisfaction at all time.
 </li>
 <li>
 Ensure timely resolution of customer complain to retain customers.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1-3 years of relevant working experience in Customer Service, preferably in the logistics and shipping industry.
 </li>
 </ul>
</div>

Retail Outlet Executive

BayanTech

<div>Responsibilities<ul><li>
Serve as the lead point of contact for all customer account management matters</li><li>
Build and maintain strong, long-lasting client relationships</li><li>
Negotiate contracts and close agreements to maximize profits</li><li>
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</li><li>
Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li><li>
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li><li>
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li><li>
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li><li>
Prepare reports on account status</li><li>
Collaborate with sales team to identify and grow opportunities within territory</li><li>
Assist with challenging client requests or issue escalations as needed</li></ul>
Requirements and skills<ul><li>
2-4 years of experience in the translation/localization industry</li><li>
BA/BS degree in Business Administration, Sales or relevant field</li><li>
Fluent English spoken and written.</li><li>
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li><li>
Experience delivering client-focused solutions to customer needs</li><li>
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li><li>
Excellent listening, negotiation and presentation abilities</li><li>
Strong verbal and written communication skills</li></ul></div>

Localization Account Manager (Hybrid)

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The Motor Claims &ndash; Recoveries Executive
 
 is responsible for managing and executing the recovery of motor insurance claims from third-party insurance companies and through legal channels where applicable. The role ensures that recovery targets and timelines are achieved in accordance with defined standards, actuarial expectations, and company procedures while maintaining high accuracy and compliance levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Register third-party vehicle damage claims with appropriate reserves in the system.
 </li>
 <li>
 Identify and flag potential fraudulent claims for further investigation.
 </li>
 <li>
 Monitor and achieve target Turnaround Times (TATs) in the recovery process across key activities.
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 <li>
 Respond promptly to notifications and communications received from third-party insurers.
 </li>
 <li>
 Examine and settle third-party insurer (TPI) claims within the defined TATs.
 </li>
 <li>
 Record and book all recovered claims accurately and within set timelines.
 </li>
 <li>
 Follow up regularly with third-party insurance companies to ensure successful claim recoveries.
 </li>
 <li>
 Manage periodic (monthly/quarterly) exchanges and reconciliations with insurance companies.
 </li>
 <li>
 Coordinate with internal departments such as Legal, Finance, Motor Assessment, and Motor Settlement to resolve claim-related issues.
 </li>
 <li>
 Handle rejected, legal, and personal recovery claims efficiently, ensuring compliance with internal processes and legal requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required.
 </li>
 <li>
 Minimum of 2 years of experience in the motor claims department, with exposure to recoveries and third-party claim handling.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Effective negotiation and follow-up skills.
 </li>
 <li>
 Ability to work collaboratively with internal and external stakeholders.
 </li>
 <li>
 
 Knowledge of motor claims recovery processes and documentation.
 
 </li>
 <li>
 Problem-solving and discrepancy resolution.
 </li>
 <li>
 Data entry and record-keeping accuracy.
 </li>
 <li>
 Ability to build rapport and maintain professional relationships with third-party insurers.
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 <li>
 Customer service and internal stakeholder support.
 </li>
 <li>
 Familiarity with insurance systems and recovery workflows.
 </li>
 <li>
 Proficient in Microsoft Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
</div>

Claims Specialist

Jadeer

<div><h2 class="jobSectionHeader">Boost Your Career as a Business Development Executive with Our Growing Team!</h2>
Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than Future Group! Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North &amp; Latin America, Asia, Europe, and MEA. Now, we're on the lookout for passionate individuals to join our dynamic team as Business Development Executives.
Why Future Group?
At Future Group, we don't just set trends &ndash; we define them. As a leading player in the industry, we offer unparalleled opportunities for growth, innovation, and success. When you join our team, you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication.
What You'll Do:
As a Business Development Executive, you'll be the driving force behind our sales efforts, responsible for identifying new prospects, nurturing relationships, and closing deals. From conducting market research to delivering captivating presentations, you'll play a pivotal role in expanding our client base and driving revenue growth.
Key Responsibilities:<ul>
<li>
Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media.</li>
<li>Conduct in-depth market research to identify potential clients and assess their needs.</li>
<li>Cultivate positive relationships with clients, listening attentively to their requirements and providing tailored solutions.</li>
<li>Arrange and conduct client meetings, showcasing the value proposition of Future Group's services through compelling presentations.</li>
<li>Negotiate and finalize deals, ensuring customer satisfaction and addressing any concerns or objections along the way.</li>
<li>Stay abreast of industry trends and competitor activities, identifying opportunities for service improvement and innovation.</li>
<li>Collaborate closely with internal teams to gather feedback, share insights, and drive continuous improvement.</li>
<li>Maintain regular reporting and review processes to track sales performance and progress towards targets.</li>
</ul>
What You Bring to the Table:<ul>
<li>
Excellent to Fluent English skills, with a flair for communication and persuasion.</li>
<li>Minimum of 2 years of B2B sales experience, or a combination of B2B and English call center experience.</li>
<li>Previous experience in the localization industry is a definite plus, but not a requirement.</li>
<li>Outspoken personality with a natural ability to engage and connect with others.</li>
<li>Strong presentation skills, with the ability to articulate complex ideas in a clear and compelling manner.</li>
</ul>
Join Us in Shaping the Future of Communication!
If you're ready to embark on an exciting journey of growth and opportunity, we want to hear from you! At Future Group, your potential knows no bounds &ndash; apply now and let's write the next chapter of success together.
Don't miss out on this incredible opportunity &ndash; seize the moment and unlock your future with Future Group!</div>

Business Development Executive

Options outsourcing

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Nasoft

<div>Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets. 
Join a dynamic, innovative team that&rsquo;s shaping the future of digital commerce across the region.
Job Responsibilities:<ul><li>
Conducting the initial meeting with the customer to understand the store dimensions, set goals, and agree on budgets.</li><li>
Create a customer account on the Notion platform.</li><li>
Creating WhatsApp Groups and adding the client to follow up work on it.</li><li>
Responsible for achieving the project's results and fully supervising all the processes that lead to this.</li><li>
Add all preliminary data to the customer on Notion and follow up on the addition of data and reports periodically.</li><li>
Ensure that all access permits are taken to the customer's advertising and social media accounts.</li><li>
Writing the plan and work agreed upon with the client and adding them to the Notion platform and sharing it with the client.</li><li>
Periodically develop tasks, distribute them to the work members and follow up on their implementation in a timely manner.</li><li>
Work to achieve the digital goals agreed upon with the client.</li><li>
Sending periodically weekly reports of the work done on the customer's store on WhatsApp Group</li><li>
Sending monthly reports as a document showing all the tasks and achievements during the month</li><li>
Creating &amp; Sending the invoices to the customer and following up on payment</li><li>
Conducting periodically meeting with the client and responding to his questions</li></ul>
Requirements<ul><li>
Bachelor's degree.</li><li>
Experience 2:4 Years as An Account Manager/Executive.</li><li>
Digital Marketing Agencies Experience is a Must.</li><li>
Experience in using Account Management CRM Software (Notion, HubSpot, etc...).</li><li>
KSA Clients Experience is Preferred.</li><li>
Excellent Handling, Problem Solving, Account Management Skills.</li><li>
English language intermediate, as a minimum required.</li><li>
Able to work/learn in a fast-paced environment.</li><li>
Able to work in teams.</li></ul>
Benefits<ul>
<li>Working Days: 5 Days (Sun to Thu) (9 AM to 6 PM)</li>
<li>2 Days Off (Fri -Sat)</li>
<li>Social Insurance</li>
<li>Privet Medical Insurance</li>
<li>Career path</li>
<li>Learning &amp; Development</li>
<li>Gym Subscription discount</li></ul></div>

Performance Account Manager

Explore 141+ Customer service executive in Giza this November. Find roles across top companies and apply now to boost your career.