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customer support representative Jobs in Giza

customer support representative

customer service executive

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 </li>
 <li>
 Build and maintain strong customer relationships by providing a positive experience.
 </li>
 <li>
 Identify and resolve customer issues efficiently while adhering to company policies.
 </li>
 <li>
 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
 </li>
 <li>
 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
 </li>
 <li>
 Process and track customer orders, ensuring accurate and timely delivery.
 </li>
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 Keep customers informed about the status of their orders and address any delivery concerns.
 </li>
 <li>
 Gather and record customer feedback to improve services and customer satisfaction.
 </li>
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 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
 </li>
 <li>
 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
 </li>
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 Educate customers about new products, services, and promotions to enhance the customer experience.
 </li>
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 Collaborate with the customer service team to develop best practices and improve workflows.
 </li>
 <li>
 Participate in training programs to enhance customer service skills and knowledge.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, communications, or related field preferred.
 </li>
 <li>
 2+ years of experience in customer service or a related field.
 </li>
 <li>
 Proficient in CRM software (e.g. Salesforce) and MS Office.
 </li>
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 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 <li>
 Ability to maintain a positive attitude under pressure.
 </li>
 </ul>
</div>

Customer Service Executive

ITS Information Technology Solutions

<div>Key Responsibilities:<ul>
<li>Manage the CEO's calendar and prioritize appointments effectively.</li>
<li>Organize board meetings and executive sessions, including preparing and distributing Minutes of Meeting (MoM).</li>
<li>Handle ticketing, travel bookings, visas, and accommodation arrangements.</li>
<li>Prepare professional reports, presentations, and executive summaries.</li>
<li>Shadow the CEO and represent them in meetings when required.</li>
<li>Follow up on tasks and ensure timely execution of action items.</li>
<li>Maintain confidentiality and professionalism in all communications.</li>
<li>Liaise with internal departments and external stakeholders on behalf of the CEO.</li></ul>
Authorities:<ul>
<li>Authorized to schedule and reschedule meetings on behalf of the CEO.</li>
<li>Empowered to communicate and coordinate with senior management and external partners as needed.</li>
<li>Authorized to approve minor travel arrangements and logistics within predefined budgets.</li>
<li>Empowered to represent the CEO in internal meetings and decision-making forums during their absence.</li></ul>
Requirements:<ul><li>
Bachelor's degree in Business Administration or a related field.</li><li>
Minimum of 3 years of experience as an Executive Assistant or in a senior support role.</li><li>
Excellent communication and strong follow-up skills.</li><li>
High proficiency in English (written and spoken).</li><li>
Strong time management, multitasking, and organizational abilities.</li><li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Proven experience in handling board meetings, drafting minutes of meetings (MoM), and preparing executive-level reports.</li><li>
Professional appearance, confident demeanor, and ability to perform under pressure.</li><li>
High level of discretion, confidentiality, and trustworthiness.</li><li>
Willingness to shadow and represent the CEO when required.</li><li>
Skilled in managing and updating executive contact lists.</li><li>
Strong emotional intelligence with the ability to maintain effective relationships across all organizational levels.</li></ul></div>

CEO Executive Assistant

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a detail-oriented and motivated Housekeeping Supervisor to join our team in 6th of October City, Egypt. In this role, you will oversee daily housekeeping operations, supervise a team of room attendants and housekeeping staff, and ensure that all guest rooms and public areas consistently meet our high standards of cleanliness and service excellence. As a key member of our hospitality team, you will combine strong leadership with a customer-focused approach, maintaining our commitment to guest satisfaction while fostering a collaborative and supportive work environment.<ul><li>
Supervise and coordinate the work of housekeeping staff, including room attendants and house persons, ensuring efficient completion of all assigned tasks</li><li>
Monitor the cleaning and servicing of guest rooms to verify compliance with established quality standards and company procedures</li><li>
Conduct daily written room inspections and quality assurance checks, documenting findings and addressing any discrepancies promptly</li><li>
Assign special projects and duties as directed by management, ensuring equitable distribution of workload among team members</li><li>
Maintain and organize linen closets on guest room floors, ensuring adequate stock levels and neat presentation at all times</li><li>
Manage guest room attendant supplies and linens, coordinating inventory to prevent shortages and optimize efficiency</li><li>
Respond to guest inquiries and requests with warmth and professionalism, always greeting guests by name whenever possible and expediting prompt service</li><li>
Prepare and inspect VIP and show rooms to ensure they exceed guest expectations</li><li>
Assist in processing AM and PM room status reports and communicate with the front desk to expedite rush room assignments</li><li>
Report and follow up on any maintenance issues, repairs, or discrepancies discovered during room inspections</li><li>
Support the training and development of housekeeping team members, providing guidance and constructive feedback to enhance performance</li><li>
Assist in cleaning guest rooms when necessary to support team productivity during peak periods</li><li>
Oversee public area cleaning and supervise public area attendants to maintain consistent standards throughout the facility</li><li>
Promote sustainability initiatives by encouraging recycling and environmentally responsible practices across all operations</li><li>
Perform administrative duties as assigned by the Executive Housekeeper or management</li><li>
Ensure compliance with all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and bloodborne pathogen procedures</li></ul> 

Qualifications 
**Required Skills and Competencies:**<ul><li>
Strong leadership and team management abilities with the capacity to motivate and develop staff</li><li>
Exceptional attention to detail and quality control expertise</li><li>
Proficiency in housekeeping computer systems and programs (such as Opera or similar property management software)</li><li>
Knowledge of cleaning chemicals, Safety Data Sheets (SDS), and the &quot;Right to Know&quot; program</li><li>
Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff</li><li>
Problem-solving and decision-making capabilities with a focus on efficiency and effectiveness</li><li>
Time management and organizational skills to prioritize multiple tasks and deadlines</li><li>
Physical stamina and ability to perform housekeeping duties when needed</li><li>
Proficiency with radio/paging communication systems and telephone systems</li><li>
Knowledge of health and safety compliance standards and procedures</li></ul>
**Required Experience:**<ul><li>
Minimum 2-3 years of housekeeping operations experience in a hospitality setting</li><li>
Proven experience supervising and training housekeeping or similar service staff</li><li>
Demonstrated experience with room inspection, quality assurance, and maintaining cleanliness standards</li><li>
Experience managing linen inventory and guest room supplies</li><li>
Background in guest service with a commitment to customer satisfaction</li></ul>
**Preferred Qualifications:**<ul><li>
Certification in hospitality management or housekeeping supervision</li><li>
Experience with multiple property management systems</li><li>
Bilingual capabilities (English and Arabic preferred for the Egypt location)</li><li>
Knowledge of luxury or upscale hospitality standards</li><li>
Experience with budget management and cost control in housekeeping operations</li></ul>
**Education:**<ul><li>
High school diploma or equivalent; additional hospitality or management training is a plus</li></ul></div>

Housekeeping Supervisor

dsquares

<div>At Dsquares, we transform traditional loyalty programs into engaging and innovative experiences that delight customers and drive brand loyalty. Our cutting-edge solutions are tailored to meet the specific needs of our clients, ensuring that they not only build loyal customer bases but also enhance overall business performance. 
Our team is our greatest asset. We foster a collaborative and inclusive culture where every idea is valued, and every employee has the opportunity to shine. Join us as we shape the future of customer loyalty! 
About The Role: 
As a Partnerships Executive, you will play a pivotal role in driving the growth of our business by acquiring, managing, and retaining key partnerships across various sectors. You will be responsible for establishing strong relationships with current and prospective merchants, ensuring they receive maximum value from our offerings. 
Key Duties &amp; Responsibilities:<ul><li>
Identify and establish new partnerships with merchants to create exclusive promotions.</li><li>
Act as the primary point of contact between the partnerships team and internal departments.</li><li>
Deliver regular updates and performance metrics to management.</li><li>
Coordinate with teams to finalize new partnership agreements.</li><li>
Meet or exceed performance targets consistently.</li><li>
Research and acquire new partners to expand Dsquares&rsquo; market reach.</li><li>
Maintain and nurture relationships with key accounts to understand their needs.</li><li>
Promote Dsquares' offerings to merchants, demonstrating their relevance to their business models.</li></ul> 

Requirements 
Required Skills &amp; Abilities:<ul><li>
Fluent in spoken and written English.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Excellent communication, negotiation, and presentation skills.</li></ul>
Education &amp; Experience:<ul><li>
A minimum of 1-2 years experience in Account Management, Sales, or Marketing.</li><li>
A degree in a related field is preferred.</li><li>
Experience in Telecom, FMCG, or Banking sectors is a plus.</li></ul> 

Benefits 
<ul><li><ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
</li><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li><li>
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
</li><li>Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></li></ul></div>

Partnerships Executive

3Hand Design & Marketing Solutions

<div>
 
 
 Company Description
 
 
 
 
 
 3Hand Design &amp; Marketing Solutions specializes in creating custom-built, functional websites tailored to meet each client's unique needs. Believing that websites should be more than just visually appealing portfolios, the company emphasizes functionality and individuality in its designs. 3Hand works extensively with clients dissatisfied with generic or uninspired pre-designed websites, offering bespoke, original solutions. By delivering completely customized designs, the company ensures that every client receives a distinct and exclusive digital presence.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a B2B Sales Executive based in Cairo. The B2B Sales Executive will be responsible for identifying and pursuing new business opportunities, building and maintaining strong client relationships, conducting market analysis, and creating sales strategies. The role also includes preparing and delivering sales presentations, negotiating contracts, and achieving sales targets for the company&rsquo;s custom web design and marketing services.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Proven experience in Business-to-Business Sales and Sales Strategy Development
 </li>
 <li>
 Strong interpersonal and relationship-building skills to develop and manage client partnerships
 </li>
 <li>
 Proficiency in Communication, Negotiation, and Presentation skills
 </li>
 <li>
 Ability to analyze market trends and identify new sales opportunities
 </li>
 <li>
 Knowledge or experience in Marketing and Branding is a plus
 </li>
 <li>
 Self-motivated, results-oriented, and able to work both independently and collaboratively
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred
 </li>
 <li>
 Experience in web design or digital marketing services is an advantage
 </li>
 </ul>
</div>

B2B (Web) Sales Specialist

Talent 360

<div>We&rsquo;re Hiring: Junior Marketing &amp; PR Executive | Zhivago
Location: Palm Hills 6th of October
About Zhivago:
A fast-growing fashion brand creating bold, versatile pieces that blend style, comfort, and trend-driven design.
About the Role:
If you&rsquo;re highly aware of fashion trends, love social media culture, and enjoy turning ideas into real brand moments &mdash; this role is for you.
We&rsquo;re looking for a Junior Marketing &amp; PR Executive to support the development and execution of marketing and PR initiatives at Zhivago. This role is focused on influencer collaborations, brand storytelling, and campaign support &mdash; with exposure across both creative and executional work.
What You&rsquo;ll Do:<ul><li>Support the creation and execution of marketing, PR, and brand experience campaigns</li><li>Assist in planning and coordinating campaigns with the team</li><li>Communicate and follow up with influencers, collaborators, and external partners</li><li>Support influencer outreach, relationships, and campaign execution</li><li>Track fashion, marketing, and cultural trends and identify brand opportunities</li><li>Assist in rolling out campaigns across online and offline channels</li><li>Coordinate between internal teams and external partners to ensure smooth execution</li><li>Contribute to content creation (shoot coordination, creative input, basic content capture)</li><li>Bring ideas that help build a strong and memorable brand presence</li></ul> 
Requirements 
What We&rsquo;re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A creative thinker who turns ideas into action</li><li>Highly organized, adaptable, and comfortable juggling tasks</li><li>Strong interest in fashion, branding, and storytelling</li><li>Active awareness of social media trends and basic content understanding</li><li>Proactive mindset with strong problem-solving skills</li></ul>
Bonus points if you have:<ul><li>Experience in marketing, PR, content creation, or influencer marketing</li><li>Experience working with influencers or brand collaborations</li></ul> 
Benefits 
Why Zhivago?<ul><li>
We offer Medical Insurance</li><li>
Hybrid Working Model</li><li>
Flexible Working Hours</li></ul>
And most importantly, you&rsquo;ll have the space to create, experiment, and see your ideas come to life in a fast-growing fashion company.
Waiting for your applications and CVs! Send it through: hr@zhivagoeg.com</div>

Junior Marketing & PR Executive

<div>Sales Executive 
About the Company
Zamzam for Engineering Industries was established in 2002 in Egypt as an ambitious manufacturing firm to produce sheet metal HVAC ducting systems. Over the time our portfolio has grown to include a very wide range of products such as HVAC ducts (round and rectangular) made of black steel, galvanized steel, stainless steel, and aluminum; air outlets; dampers; louvers; silencers; terminal boxes; VAV; and duct heaters. Other lines of products include cable management systems (cable trays, cable ladders, and cable trunks). 
Academic Qualifications<ul><li>
Bachelor&rsquo;s degree in business administration or commerce
</li><li>Preference for candidates who combine a technical background with commercial understanding.</li></ul>
Professional Experience<ul><li>
From 1 to 2 years of experience in B2B sales.</li><li>
Proven track record of achieving sales targets and managing key accounts.</li></ul>
Skills &amp; Competencies 
<ul><li>
Excellent sales, negotiation, and persuasion skills, with the ability to build long-term relationships with key clients.</li><li>
Proficiency in preparing professional technical and commercial proposals in line with industrial market requirements.</li><li>
Strong verbal and written communication skills, with the ability to deliver professional presentations to technical and managerial audiences.</li><li>
Proficiency in MS Office (Excel, PowerPoint, Outlook) and sales reporting tools.</li><li>
Good command of English for professional and technical communication.</li></ul></div>

Sales Specialist

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